Daily cleaning, installation of cabin HEPA filters on flights from Missouri to Santa Cruz de la Sierra
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Scores according to KAYAK customer reviews
Pros: "The hot food"
Pros: "The crew was good and the seat confortable"
Cons: "The cheking process. The pre-cheking dora not works,"
Cons: "Que respeten los horarios de vuelos."
Cons: "copa made us wait in the airport for 8 hrs. As they delay the flight, and did not provide good customer service."
Cons: "I will never fly with Copa airline again"
Cons: "The only thing that disappointed me was that I had no access to the lounges. I had hoped to be able to use the first class lounges since I had booked business class but I was not allowed in any of the airports."
Pros: "The food"
Cons: "Everything ok"
Cons: "a/c full, needs more control."
Pros: "I liked the service, everything they provided."
Cons: "Entertainment. They need a screen on each seat like other airlines."
Pros: "Our flight got delayed due to freezing rain. The crew was so friendly and accomodating and answered any questions passengers had about the flight. Agents were waiting for us to further accommodate passengers with missed connecting flights. The process was so easy and effortless. Thank you Copa!!"
Cons: "One of my best travel experiences!"
Cons: "They don’t want to give you a whole can of soda or juice. Instead they give you a little tiny cup expecting passengers to calm the thirst with that."
Pros: "I was appalled at the lack of empathy and customer centricity of this central American airline."
Cons: "We arrive at SFO with my family. Two girls 2 and 5 and my wife six months pregnant. There was a misspelling in my wife's name. Easy fix right? Nope! The COPA staff forced us to pay a new ticket for her and did not even respect the price. APPALLING!"
Cons: "I got delayed by a day because they missed the major connections from Panama and didn't bother to hold any of the planes for the hundred passages that missed their flights."
Pros: "Nice wide seat. Quiet cabin. Flight attendant was very nice and attentive."
Cons: "Seat did not recline much... disappointing for business class... not a good foot rest."
Pros: "-Nice little breakfast meal after takeoff -More legroom than most coach seats -Efficient crew"
Cons: "De-planing could use some improvement. People who do pre- boarding due to disability or who have small children slow down the process of others trying to get off the plane."
Pros: "They were attentive to my needs."
Cons: "Last time flying with copa airlines"
Pros: "Old plane with no technology. Flight attendants, 2 males, very unorganized and made you feel they were working at a stadium seling sandwiches. The lady besides me was travelling with all her family, a big group, and by mistake it seems that they ordered 2 gluten free meals. They needed only one. The attendant refused tongive the other lady a normal sandwich!!! He said, yoynare created an issue, now, you have to wait until we finish the service and we will see waht we can do ( we were on the row 6!!!) ant the end she accepted the gluten free because ahe was hungry. Unbelievable answer and zero empathy tonsolve the situation."
Cons: "The quality of service provided by your employees. You really need to work on trainig. Similar issues happened in the second flight. The attitude of Copa employees has been going down the hill in the las year or so."
Pros: "Seats very comfortable & price for Business Class very reasonable."
Cons: "Boarding crew didn’t speak English but, tried to be helpful. No one shared there would be 2nd security at the gate. Business lounge would only rate 2 stars. Reception team not very friendly. Nothing to eat & no outside food allowed. If you were a big drinker I guess it was great. Crew was nice but, did not make you feel special like on my two flights down."
Cons: "Seats are too small, my legs did not fit. Seat did not recline."
Cons: "Nothing, everything was OK."
Pros: "All Flights on time, good entertainment, aceptable food, variety of drinking, confortable seats. They accept 2 baggage per passenger without extra charge and this is awesome these days, ticket price is very affordable. I Will recommend it, no doubt."
Cons: "Changed gates at Panama without any alert until boarding time. From Panama-Costa Rica."
Pros: "Easy connection. Very sharp. My mom felt so fine."
Cons: "Did not leave on time No screens for personalized entertainment. Badd f"
Pros: "The welcome abord"
Cons: "I remember once they asked who wanted stay and spend a night in Panamá, I accepted the offer in Panama, but when the flight that was in my regular schedule was about to leave, they told me that I needed to abord because it was no possible to stay and I made big movement with my luggage and they putted back my luggage in the plane. That was one of the bad moments I experienced with Copa once."
Pros: "The flights left on time"
Cons: "The food is really bad"
Cons: "Food was bad."
Pros: "I have not flown on such a nice well organized airline like Copa! And they actually serve really good food."
Cons: "The service and food."
Pros: "Servicio del copa club es excelente"
Cons: "Poco espacio en maletero."
Cons: "Apparently, the flight was over booked. Some passengers were offered a happy meal to give up their seat. WTF! I noticed some passengers were assigned to seat that doesn't exist. WTF! It was a complete mess. Food options, there wasn't any. I am glad, I ate before the flight."
Pros: "14 hour Layover when you have to recheck luggage is terrible. Can't even check in for 8 hours so stuck outside the airport with no place to go until 6 in the morning. Not good at all."
Cons: "14 hour Layover and luggage did not go straight through. Had to recheck baggage after 8 hours. Then wait another 6 hours inside the airport."
Pros: "Friendly cabin crew"
Cons: "Small airplane with no updated entertainment system"
Pros: "The crew was beyond polite, despite our tardy departure due to the Panama Airport being shut down earlier that day."
Cons: "Got bumped from flight"
Pros: "every thing was great"
Pros: "Enough space to stretch my legs. Crew was respectful"
Cons: "Luggage did not arrive :("
Cons: "Now they turn off the air conditioner. Terrible so hot. Dont bring any more a decent food"
Pros: "Everything was good, just a little delay of about 25 minutes"
Cons: "Delay of about 25 minutes, was because we were waiting the catering to arrive"
Pros: "Flying business class for significant less money from Rio to NYC/JFK."
Cons: "The seats are 'old style' business class, not fully flat sleepers. On a very flight like Rio to Panama City I missed the the flat sleepers you get on wide body aircraft. On the Panama to JFK flight, the crew was less friendly, while on the Rio to Panama flight the crrew was excellent and very friendly."
Pros: "I liked that they had a snack for such a short trip, and the flight attendants seemed okay."
Cons: "The worst thing was that after boarding the plane spent more time on the ground, waiting to fly than it spent actually flying and making the trip. I think it was because it's such a small airport and the plane had to wait. Also, when we got there we had to take a bus because there was something wrong with the gate, that took a long time and was unpleasant."
Cons: "My flight was cancelled. To get a new flight was a huge pain, and caused my entire group of 12 to lose a day in vacation along with added expense of traveling back and forth to the airport. There is horrible customer service at copa and I am having a difficult if not impossible time getting reimbursed. VERY DISSATISFIED!"
Pros: "The attendants were sensitive to our needs. Accommodating. Seats comfortable. Overall great first experience on Copa"
Pros: "Crew, girls, was amazing. Loved them all!"
Cons: "Aircraft was too fast to land. Pilit, instead of reduce speed, landed fast. Too bad for me and my girlfriend. A little girl was scared. No doubt. Some movements before landing wereasif the pilot were begginer. I felt like if shock absorbers were going to be broken."
Pros: "Customer service was great, the flight was smooth, & pilot was personable."
Cons: "The way home to Vegas it was a long wait."
Pros: "Fortunately in the situation described, the staff was great. It felt like every Copa attendant in IAD was there."
Cons: "At the gate there was chaos because a smaller plane came in to take us to PTY (CM357) this morning. The plane was oversold and people were standing in the aisle. It felt like anarchy."
Cons: "Last minute gate change"
Pros: "Their wasn't anyone I had to share seats with that was okay."
Cons: "Their wasn't no TV to watch and it was very cold I needed."
Cons: "The crew at the gate was extremely rude, didn't even called the flight other than once announcing we were gonna start boarding. Then I have 2 infants and when I asked about priority seating, you would have thought I asked her for a free flight because I got such a nasty response, not only me but she yelled at a guy in a wheelchair! Because he wanted to go in front of others to get himself settled (he had all the right in the world to do so) I honestly wanted to say a few kind words to this girl but I didn't."
Pros: "First flight from STL to ORD was amazing. I was upgraded to 1st class...not sure why. Robert was a fantastic flight attendant."
Cons: "There was a delay on my second flight from ord to gsp bc there was some type of miscommunication/altercation with some passengers not wearing masks. I have been traveling since 11 am and it was annoying to have to wait another hour."
Cons: "The internet connection was terrible i was not able to see anything that was being offered"
Pros: "Very good no complaint at all"
Cons: "Not delayed every leg of this trip and extend the travel time from 16 hours to 30 hours!"
Pros: "Friendly service"
Cons: "Cramped seating in basic economy, the upgrade seating wasn’t much better"
Pros: "Flight left on time. There was plenty of room. Nice staff."
Cons: "It was very cold on the plane because the valve for the heat was frozen."
Pros: "Very good service"
Pros: "Flight left on time and landed early. Attendants were very friendly and helpful."
Cons: "Food choices were very limited for a 4 hour flight."
Cons: "Aircraft, cabin crew"
Pros: "Quick boarding, departed on time, arrived early, good cabin communication"
Cons: "This is a very cramped commuter jet, just one flight attendant to serve entire plane, she came by once for drinks but not a second time"
Pros: "Efficient crew. It"
Cons: "It was good overall."
Pros: "the fact that the flight arrived on time without delay and the gates were easy to locate."
Cons: "How on earth did my i arrived lagos and only one out of my two bags showed up, i have to extend my stay in lagos and hoping my bag will come the next day, i have to pay $100 extra just to extend my one night hotel booking to two nights."
Cons: "Our flight was delayed. We did not make the connecting flight. They would not provide us another flight same day or money back or money for the rental that we required."
Pros: "Fast boarding."
Cons: "The flight was half empty and when I tried to move a row ahead of me (from economy to economy plus), the flight attendance rudely told me I had to move back to my seat since the economy plus seat was $70 more. However, a reasonable airline would upgrade their customers to first or economy plus to not only appease their customers but to fill some empty seats. Therefore, I had to spend the entirety of my redeye flights crammed next to someone while I was looking at an almost empty economy plus section. Also, we boarded earlier than expected but we spend an extra hour on the flight waiting to take off. I would not have minded boarding early if we had taken off early, but we took off an hour later."
Pros: "He was the epitome of the Friendly Skies. Chatted with whom wished to chat was quite near those that wanted to snooze on this early morning flight."
Pros: "The crew on the plane was nice and helpful."
Cons: "I understand pretzels for the most part are allergy friendly however I have a gluten intolerance so I couldn’t have them and i couldn’t download the United app because there wasn’t WiFi available anywhere in the terminal and there weren’t any charging stations."
Pros: "Everything was excellent! I even got upgraded to a window seat!"
Pros: "My wife was happy"
Cons: "Fixing my own supper"
Pros: "Service was excellent"
Pros: "That I didn't have to walk to Fargo. I wasn't dragged off a plane."
Cons: "3 flights to Fargo were cancelled. I was told I would not get to Fargo until 32 hours after my original time I was suppose to land in Fargo. After spending a fair amount of time on the phone with customer service I was able to get me on a Flight to Minneapolis that did not arrive till 1:30am then had to take a rental car to drive 3.5 hours to make it to my destination. I was not compensated for any of this. My return flight from Fargo to St. Louis was also Delayed. Both from Fargo and from Chicago. I have never experienced such poor scheduling from an airline or as many delays or cancelled flights in just a few day period."
Cons: "Never on time"
Pros: "Smooth and positive communication."
Pros: "Everything was smooth"
Pros: "I managed not to use toilet."
Cons: "An epic storm (April 27-May 4) caused my bicycle tour across MO to flood out during our trip. Rescheduling my flight back to CA cost &230..same price as RT. Gouging people leaving a massive flood! The governor of MO declared a State of Emergency yet my trip cancellation insurance didn't cover what was clearly beyond my control. I'm left with some hard feelings."
Cons: "No meal on business, no free internet, no entertainment"
Pros: "Professional staff, landed safely, the NY skyline is gorgeous"
Cons: "Had to get on a later flight, TSA sucks as usual, I'm too tall for that plane"
Cons: "Small plane"
Cons: "Flight was delayed so long I missed my connecting flight and spent 18 hours traveling rather than 8."
Cons: "Seating...loudness..cost of beverages..getting/storing baggage. Aesthetics"
Pros: "For the most part the ride was nice."
Cons: "Seats were so small"
Pros: "Legroom was a bit tight."
Pros: "I'm always comfortable when riding UA. The staff is professional and helpful!"
Pros: "Flight was pleasant."
Cons: "My luggage was left behind and it was an awful experience! My medication was in my luggage and could not use it which made me suffer tremendous pain and discomfort. No one got back to me to offer compensation!"
Pros: "Both flights left on time and arrived at least 20 minutes early. My bag arrived at the baggage claim ten minutes after I arrived, and all went very well. I'm grateful."
Cons: "All was perfect"
Pros: "The service was prompt and professional. The plane on this trip was clean and in good repair. The snack was simple and tasty. It was a pleasure flying United."
Cons: "The first flight from St. Louis to Chicago was very small. While I don't have concerns about flying in a small plane, I can imagine those nervous about air travel would feel concerned with the size of the aircraft."
Pros: "Good communication and helpful."
Pros: "The boarding process went smoothly and was on schedule."
Cons: "Overhead compartment filled up and it was hard funding space for my bag."
Cons: "Massive delays on both flights out of O'Hare... No leg room...."
Cons: "Completely missed meeting due to 6 changes made during flight - Ask for a refund of some sort and non was given - not even air-miles or ticket recognition. Customer service from United was almost non existent. Will not be flying with united ever again."
Cons: "Little more time between flights would be nice"
Cons: "Luggage compartment too small even for a rolling laptop bag"
Pros: "Was able to get on an earlier flight"
Pros: "The crew. Short and sweet flight."
Cons: "Small seats. Bad coffee."
Pros: "Good service"
Cons: "Delay in air"
Cons: "The delay. It was approximately a 2 hour delay getting to Arcata."
Pros: "All the crew were friendly and accommodating."
Cons: "Waiting so long for the flight to actually take off. Very late !"
Pros: "Gate agent was great.... Have me an edit row seat. But my 90 minute flight from St Louis, led to a 40 minute wait for my bag"
Pros: "New (to me) lime sparkling soda And a cookie too! Seemed to be a little more seat and leg room."
Cons: "I only wish your branded credit card did not cost$95.00 after first year."
Airlines flying from Missouri to Santa Cruz de la Sierra have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Missouri to Santa Cruz de la Sierra
Masks required on board, masks provided on flights from Missouri to Santa Cruz de la Sierra
Social distancing seating
Middle seats unavailable to book on flights from Missouri to Santa Cruz de la Sierra
Testing for antibodies, testing for symptoms for flights from Missouri to Santa Cruz de la Sierra
Waiving of change fees. Search flexible flights from Missouri to Santa Cruz de la Sierra