There is consistently no communication/updated time slots in the app on when a flight will board when its delayed, which is the most frustrating as a consumer trying to understand if they need to get food now, or if there is actually a chance for them to eat during their layover. This keeps being my experience with delta and a potential reason to change airlines.
This a short easy flight. No food or drink but that was not an issue since we were only in the air for 35 minutes.
The flight was over 2 hours late.. once we finally got boarded things were fine
No tv. No free wifi. They need to ipgrade these planes - especially on a 2 hour flight.
The Atlanta airport had thunderstorms, which caused our flight to be delayed by multiple hours. Once we were able to board.the gate agent was rude and was trying to rush us onto the plane because the team in the plane was about to run out of hours once we were all aboard the plane they ran into an issue where the catering truck was filling up the back of the plane and they left and had to come back because they didn’t fill it up all the way, causing even more of a delay. My seat was very tight. I didn’t have a lot of legroom overall this was a miserable experience.
MSY had lots of coffee/breakfast options for morning flights. Bathrooms were clean. Lots of filling stations for water bottles. Delta flight was on time. The plane was clean. The staff was friendly and efficient.
My flight out of Baton Rouge to Atlanta was delayed by a half hour. This got us into Atlanta airport 30 minutes late. I ran through the airport to get to my connecting flight. As I approached the boarding gate, I saw the boarding door was still open and a passenger was being checked in. But when I got to the gate, the boarding agent told me they had already given away my seat and there were no empty seats on that flight. So I had to take a later flight. That has never happened to me before. Very frustrating.
The plane was very warm upon entering. This was a bigger problem as the weather was cold so people were dressed accordingly.
Overall, the flight from Atlanta to Orlando was acceptable, albeit delayed and the typical temperature issue on the plane (hot) which has become somewhat expected. However, the staff at gate B22 for connecting flight DL1562 was disappointing. And to clarify, there were two gentlemen behind the counter — one pleasant and the other, Larry. Without question, Larry should not be in hospitality. My wife and I were first in line and when Larry walked in behind the desk, my wife greeted him with “Hiii Larrry”. And while she can be bubbly at times, and I get that it was late, the conversation morphed as Larry asked if she was drunk. At first I assumed he was joking (still not appropriate) but he was not. Clearly he was having a bad day or maybe just hates his job. In all cases, his behavior was unacceptable and offensive. The only saving grace is that he was equally rude and dismissive to all of the surrounding guests as well—although, I’m not sure if that is a good thing or not.
It feels like the seats are getting tighter. Was towards the back so maybe they’ve been like this for a while.
