The flight attendant was really solid, concerned and considerate… went out of his way to find what wasn’t even offered. Just phenomenal!
Cons: "Love flying Delta superb customer service"
Pros: "Good entertainment options"
Cons: "Overall okay crew, but some very rude members"
Pros: "Thanks for the monitors."
Cons: "The crew seems tired."
Cons: "Left seven hours later than I anticipated Some passengers were rebooked on earlier flights while others told to go with same flight flying later Very very disorganized"
Pros: "Hmm pilots safety records paid over 2500 for comfort eats wanting to feel a bit more special"
Cons: "Food was awful service main cabin mediocre at best I don’t think delta realizes how important all the customers are not just business class as we do have choice out there throwing the piece of chocolate out there at the end to a horrible experience doesn’t make it ok"
Pros: "Nothing horrible service"
Pros: "Good crew. Ample legroom."
Cons: "Plane was delayed by more than an hour."
Pros: "Good snack selection. Crew was personable."
Pros: "Flights were both timely"
Cons: "WiFi on flight from Atl to Tallahassee wasn’t working at first"
Pros: "Good crew, good service."
Cons: "No complaints!"
Pros: "Crew was great as always. Friendly and professional"
Cons: "We had a delay that complicated our getting home but all ended up OK"
Cons: "1. Board the plane from back to front! It is ridiculous the way it is currently done. 2. Get people to announce boarding who speak CLEAR English. 3. Further limit carry-on luggage."
Cons: "Very slow plane turnover."
Cons: "Leg room was lacking."
Pros: "I like how friendly the crew was"
Cons: "Our flight was delayed by an hour and we had a connecting flight IN ATL that we had to get to in :30 minutes. By the time we got off the plane we had :15 minutes to get to our connecting flight. We barely made it. They were about to close the door on us. Didnt really appreciate that."
Pros: "Nice plane and super nice crew."
Pros: "First time flying into Daytona and it was super easy."
Pros: "Delta - best airline"
Cons: "Airbus - entertainment systems never work."
Pros: "fast flight"
Cons: "Wi-fi sucks"
Pros: "Short flight! Crew nice enough!"
Cons: "Boarding seemed slightly delayed"
Pros: "How friendly and easy it was to board. The pilots were very friendly and even gave my daughter wings. The crew made us very welcomed and put our booster in the closet till we landed."
Pros: "Delta planes are typically nice and clean"
Cons: "Flight was delayed multiple times."
Pros: "Crew was friendly"
Cons: "Paid extra for Econ Comfort but still got a seat with no in flight entertainment and they provided no food/beverage services."
Cons: "Wouldn’t let us take our carry-on because they had overbooked and had no more room in overhead. Delayed our first flight and then our connecting flight left *early*. (If you know you have customers with short connections, why leave early to make their connections even shorter?) Then told us they would not pay for our hotel since it wasn’t their fault. Gave us a “discount” with a nearby hotel that was more expensive than what you could book it for online. Had to wait several hours for them to get us back the carry-on luggage that they insisted we check in the first place."
Pros: "Air crew was excellent"
Pros: "Flight crew was excellent"
Cons: "Didn't serve snacks with peanuts because someone one board had a peanut allergy"
Pros: "Entertainment is so appreciated on long flights. It was quiet. Snacks done quickly. Took a long time to board, but the flight was full. We were delayed out of gate because of this. Unloading plane went fairly quick but could have been a problem for short connections. Those people should have been allowed to leave first."
Pros: "The crew were so polite and happy!"
Cons: "Those seats! UGH!"
Pros: "Quick boarding"
Cons: "Had to sit directly next to the engine and it was very loud."
Cons: "No meal service in first class."
Pros: "Please offer headphones to people who do not regularly take them in flights."
Pros: "Newer plane with entertainment"
Cons: "was a great flight"
Pros: "Crew was the best!"
Cons: "I really dislike the snack boxes. Snacks need to be more like a small sandwich or grapes, cheese and nuts. Not all that packaged stuff."
Pros: "Free earphones"
Cons: "Delayed boarding Delayed flying after boarding Delayed in flight service"
Pros: "Free ear phones"
Cons: "Late boarding Late take off Maintenance after boarding Two hours before refreshments Boring movie Bumpy flight Very hard landing Home an hour late"
Pros: "Nice plane."
Cons: "No in flight TV."
Cons: "Delta didnt wrap car seat in plastic while it was raining so it was soaked"
Pros: "Crew was quick and nice."
Cons: "Not many options for food."
Pros: "Attentive crew, good atmosphere, comfortable seating.(no free food so 3* but short flight so OK) Pre flight...Soo helpful, wonderful assistant. Delta vs KLM...Not so...See below:"
Cons: "Little time for plane change at Atlanta. Atlanta rail excellent but plane arrival was late and time to cross airport limited. This was especially galling as I was at MCO early enough to catch the 1hr prior flight and requested a transfer to travel with a friend. There were seats available and Delta tried to move me but KLM would not allow it????"
Pros: "Ease in finding another connecting flight get to Miami when our connection was delayed."
Cons: "Time between connection should be 2+ hours"
Cons: "No entertainment available at all. There were empty seats available and passenger next to me in the aisle seat was not offered to move--she fell asleep with her legs crossed and kept kicking me in the middle seat--I was traveling with the window seat passenger."
Cons: "I tried to get a seat and it was so hard, i couldn't do an online check in and once at the airport, no one could help me."
Pros: "There was a slight delay, but boarding was easy, and flight was smooth."
Cons: "Flight was completely packed."
Cons: "The new seats are extremely uncomfortable for sleeping. Even in Economy Comfort + I had a hard time finding a comfortable position. The short hard seats do not work well unless you are sitting essentially vertical."
Pros: "Flight left on time despite the problems"
Cons: "We waited for one hour to be able to board. The system crashed so we were very lucky to arrive very early to the airport"
Pros: "The crew was very pleasant and the flight was comfortable."
Pros: "Flight came with free entertainment. That's a plus."
Pros: "Very smooth boarding process. Made an announcement early that later groups would have issues with finding overhead space and asked for volunteers to check bags at the gate at no charge. Made things go very well without any delays."
Cons: "Nothing to improve. Very well run."
Cons: "They gate checked everyone's bags starting with group 5."
Pros: "Crew was excellent and the flight was ahead of schedule."
Cons: "Flight was delayed about 10 minutes. :("
Pros: "Crew overall was very good and attentive."
Cons: "Seat comfort"
Pros: "The crew that was on board was pleasant. I always like flying American."
Cons: "There was no flight attendants so the flight was delayed for an hour."
Cons: "I don’t understand the concept of the ability to use your mobile device for entertainment, yet not having a power source to charge your device."
Cons: "Crew serving food passed me by by, seemed rushed and missed my row."
Cons: "The flight was delayed by over 3 hrs! As a result I missed work!"
Pros: "It was all good nice crew and smooth flight"
Cons: "Tight seats on full flight"
Pros: "Nice seats with plenty of leg room. Friendly crew. Smooth flight."
Pros: "Greets you nicely, on time, caring staffs"
Pros: "Ummm . . . the colors?"
Cons: "10 years ago, American was a great airline. It has just gone down and down. The flight attendants are miserable, grabbing things out of your hand when they come to collect stuff before landing. No smiles, no grace. The plane was old, but also poorly cleaned between flights, so the bathrooms on our LAX-Atlanta flight smelled of urine from minute 1--you can imagine how they smelled by the time we landed. There was trash in my seat-back pocket when I took my seat. Supposedly food was available for purchase, but I couldn't activate the food menu, only the drinks menu, on my little seatback screen, so I just waited until I got to Atlanta to eat."
Pros: "Crew was friendly"
Cons: "Old plane, prezels are boring, it was cold during the flight"
Pros: "Crew was great..."
Cons: "Nothing really off...just wish there were outlets for recharging devices. Thanks!"
Pros: "We left on time and the crew was very polite and helpful."
Cons: "Seats very uncomfortable. They would not recline at all. I was not looking to lay down but sitting straight up for 2 hours made it very uncomfortable. But, I guess since you added the extra seats, there is not enough room for anything. I am only 5'7" and feel sorry for those people who are much taller."
Pros: "The crew was great"
Cons: "No entertainment"
Cons: "No entertainment and Wi-Fi was poor"
Cons: "The man at the gate was rude and tried to tell me I needed to pay 50$ to bring on my small purse, while his assistant said I could put it in my carry-on. Even more strict that Spieit airlines and higher prices. They didn't even bring around drinks because of "turbulence" unless you were first class. The plane shook slightly more than a smooth flight for only a small fraction of the flight."
Pros: "On time"
Cons: "Rude flight attendant"
Pros: "boarding process was efficient and the seats on this aircraft seemed a bit more comfortable"
Cons: "lack of in-seat video and no free wi-fi and no power connections"
Cons: "The cramped space"
Cons: "I never felt like writing a review but I feel like I should let other families with little ones know. My wife, 2 year old son, and I was boarding at the gate and they couldn't scan my son's boarding pass. They quickly went over to the computer station and gave my son another pass. We went to our seats and found out someone else is in our 2year old seat. Apparently they gave the seat to someone else at the last second because up to the point when I printed our boarding passes at the kiosk, our seats were still together (and I paid $41/per seat extra to try to keep us together). The other customer was nice enough to switch with our son so were able to stay together at the last min so it goes to show AA priority and service."
Pros: "New planes, in seat entertainment"
Cons: "Very hot plane, never cooled down."
Pros: "Everything went more smoothly this time than on our way to Phoenix. Even though the airport was quite crowded they had enough staff to get us through baggage check fairly quickly. They flight was smooth."
Cons: "No problems on this leg of the trip."
Pros: "Nothing much beside the fact it was cheap."
Cons: "Basically, when i was boarding there was a 60 min call for closing the gate, which I went up front to check in. However the front person totally ignored me, and I missed my flight coming back. After that I had to pay extra $275 (or close to that amount) to reschedule the flight. Worst experience ever."
Pros: "American Sirlines flight # AA1249. Was a poor experience. Flight was over an hour late due to flight crew had not arrived. The plane was too small for such a long flight Los Angeles to Atlanta. Took an hour to collect our baggage from baggage claim. I will try to Avoid American Airlines on the future."
Pros: "There were charging outlets. Bravo!"
Cons: "They lost my baggage"
Pros: "Seats were comfortable, the plane was clean, and all flights left and landed as scheduled. Actually, they landed and unloaded is early! Would recommend if you don't mind paying extra $25 to check a bag."
Pros: "Good entertainment option"
Cons: "Very delayed"
Pros: "Great customer service from the ticketing agents, gate agents, flight attendants and pilots!"
Pros: "Entertainment and crew"
Cons: "They need to update their planes. No tvs, no ports to charge phone, not many food options for longer flights."
Pros: "Price is fare"
Cons: "Both trip flight got delayed"
Pros: "Left on time!"
Cons: "No peanut options for gluten free customers"
Pros: "All flights were on time and arrived early."
Pros: "Organized process for checkin and boarding, flight staff and service, plane features and amenities."
Pros: "All if the gate staff & on board staff that I interacted with were very friendly & efficient."
Cons: "Very tight/small & crowded waiting area."
Pros: "Price space, time"
Cons: "Waiting.. but better to be early than late"
Pros: "LOWER PRICE, BUT NO FRILLS."
Cons: "SEATS FEEL FINE AT FIRST BUT AS THE TRIP WEARS ON THE SEATS GROW TO BE UNCOMFORTABLE."
Pros: "I thought frontier was worst but american is not too far because american flight can not fly on time."
Pros: "I like the fact that the price was reasonable and the airline didn't charge for EVERYTHING! I didn't feel robbed."
Pros: "The planes people and service."
Cons: "I missed my flight in Atlanta heading to LA on my way to Brisbane, Australia on Saturday 16th July. The ground staff wasn't at all helpful in trying to get me on another flight and in fact sent me to Delta! The lady there couldn't have been nicer and more helpful. Sadly I wasn't compensated at all and had to pay to re-book the flights on the Sunday 17th. On my return from Brisbane, American Airlines had cancelled my flight to Atlanta as they said I was a 'no show' heading out. Thankfully I was able to get a seat on stand by. So, no I'm not a happy customer."
Pros: "The Professionalism"
Cons: "There is not nothing to say"
Cons: "This flight never happened due to an airport and schedule shift caused by the first leg being cancelled."
Absolutely everything about this flight experience was awful. My flight was initially cancelled due to Hurricane Ida, but at no point did I feel the customer service was aimed at helping me find a way home to New Orleans. My flight was then changed again last minute without any warning or timely communication, removing me from the flight altogether and rescheduling me, (again, without my consent or knowledge) for a flight to Baltimore for the next day. Still trying to figure out why they thought that was a good choice, taking me even further away from my originally planned destination and now devastated home. The gate agents were overwhelmed with the number of disgruntled and confused passengers (I was not the only one who was switched to a different flight without consultation) and were frankly unprepared for the number of passengers who now needed assistance, further delaying the boarding process & flights for everyone onboard. I learned my lesson trying to save a few extra bucks. I will never fly Spirit again.
Pros: "Best part of this flight was. finally getting off, 32 hours after we were scheduled."
Cons: "This was hands down the worst managed flight ever! They delayed the plane something like 8 times. Always just 30 or 45 minutes so you couldn't leave and go do something. Finally we boarded 6 hours late. 55 minutes into the turned us around and sent us back to FL. So basically, everything."
Pros: "The crew are wonderful and very helpful. We really enjoy the flight."
Pros: "That the flight was over"
Cons: "Had to pay for flight, tiny sardine seat, water and people on flight were in a huge hurry to exit plane at gate, hardly waiting for row by row polite deplaning. At least I had an assigned seat! Baggage took a long time to arrive. The crowd on flight were very loud - awkward personal conversations. Crew were good."
Cons: "Seating was wrong , they gave me a different customer's ticket and had me standing waiting for my seat . Attendant left empty bottle in seating area and walked away . Staff was loud and unproffesional."
Pros: "Price—got what we paid for—a flight. Nothing more. As the flight attendant stated as she offered drinks or snacks, the only thing free is SMILES!!"
Cons: "Not even a free cup of water! Actually, a cup of ice was free—wow!! Only airline I have encountered that does not offer two free carry-on items—defeats the lower price of your ticket when you have to pay for every little item!!"
Pros: "Staff are always very professional and kind."
Cons: "Seat mates needed a bath -- BADLY. I don't think there is anything the airlines can do about that!"
Pros: "Very comfortable seats and smooth ride"
Pros: "Nice crew"
Cons: "Every time I've flown with spirit there's been long delays. I understand it's a cheaper flight but they should still respect people's time a little bit more than they do. At least compensate us with something for the time we lose."
Pros: "flight was just fine"
Cons: "I paid for a seat upgrade I did not get... looked like first 2 rows were the large seats I was in row 8..."
Cons: "Attendant were not professional talked personal businesss during flight. Looked tired"
Pros: "It was a no frills flight, but it was a good no frills flight"
Pros: "Flight left on time"
Cons: "staff was not professional nor helpful. baggage fee is outrageous for carry on."
Pros: "There was a 3 hour delay. They lied about the reason for three delay. They charge way too much for carry on and checked bags. After paying for bags spirit is actually higher than the other airlines."
Cons: "The lying about the reason for the delay. Price of bags."
Pros: "Seating is uncomfortable"
Cons: "Flight was delayed and I was uncomfortable the whole ride . Paid 250 for bags because they were ok to come yet charged me to bring them back . So I paid 600 in bags and seats she I should or could have paid for comfortable seating with another airline"
Pros: "We found Spirit to be a fine airline and the greatest bargain going. Everything was fine."
Pros: "Nothing special."
Cons: "I didn't know I'd have to pay for my carry on."
Cons: "$100 R/T checked bag surcharge. No comp. snacks or beverage. Cramped uncomfortable seating. Inappropriate sale and hard promotion of Spirit credit card on both flights."
Pros: "Nothing about sorry"
Cons: "I didn't like the fact I had to pay for my care on bag nd I had the worst experience ever with the customer service never again"
Pros: "They were on time and the return flight crew was friendly."
Cons: "The bag fees for me to check a bag and carry on a second bag was $100, so my inexpensive fare was $200 more. On the flight out the seats were very uncomfortable--plastic non adjusting seats. Thank goodness the flight was only four hours long. While I understand that drinks and snacks are "add ons" and a profit center, passengers have to buy expensive water and snacks with the gate vendors. Surely the airline could stock a few gallons of water for dehydrated passengers? The cost of my two bags would have covered bottled water for everyone on the flight."
Pros: "The fare was cheap."
Cons: "The flight was delayed more than an hour because of de-icing at Detroit."
Cons: "Bag check employee didn't bother to tell me that home-printed boarding passes wouldn't work, so I had to return to the desk after the security person informed me. Seats are awful-- headrest jabbed into my back because it was too low. Zero legroom. It's worth the extra money to fly with absolutely anyone else."
Cons: "extra charge on carry on luggage and they charge for a snack and a drink. i will never fly with them again."
Pros: "The seats are first class size and comfortable. The employees are friendly."
Cons: "The luggage charges should come up in a pop up window or some other way to make online ticket buyers aware. Luckily I did not buy gifts to bring with me. Flyers can save a lot if they are prepared properly to bring the right carry on."
Cons: "We did not like the fact that Spirit charges so much to check-in bags and also that our HAND BAG was considered to be a carry on. We couldn't even get a FREE cup of water unless you had take medication. I will never fly SPIRIT AIRLINES again."
Pros: "We were in a line to check in our luggage for an hour, plus they charge you for everything. Overly priced."
Pros: "Security check in was easy"
Cons: "Instructions were not clear on checking luggage and the representative advised that he would let me go this time but I would be charged much extra in the future. I paid to have the bag checked. My ticket says gate B37 but the plane was loaded at gate B38.I did not hear any instructions about checking bags even though I was where I was supposed to be. I will have to assess whether I am saving money and if the confusion is worth saving a few dollars."
Pros: "Nothing really, I will stay away from Spirit in the future."
Cons: "There was a delay in our flight, did not receive a notice or anything. Had to sit in the airport for four hours. Has I received an update or a notice I would of planned around that. Also, the staff didn't seem to care. They just blamed the weather in Philadelphia, when we checked the weather there its was 83 and sunny. When we talked to the staff about it they changed there reason and they finally told us the truth; which was a staffing issue. I guess the previous flight crew decided they had enough and they didn't want to fly to Minneapolis."
Pros: "Not much, first impression is the POOR, subpar customer service wen getting your boarding pass it sours the rest of the experience."
Cons: "1. Baggage fee 2. Subpar customer service 3. ground team seem very inept"
Cons: "Wouldn't let me board my flight even though I got the almost an hour before take off then told me I had to pay $100 to catch the next flight. I will never got with spirit airlines again."
Pros: "Flight arrived early."
Cons: "Spirit is hands down the worst airline I have ever flown on. We thought we had found a steal of a flight for $180 from Philadelphia to Ft. Lauderdale until we found out that they literally charge you extra for every single other thing. Just to pick our 2 seats round trip cost us another $56. Checking bags both ways was another $168. Then while checking in, we were charged $30 for an "overweight" bag. Every single other airline has a 50 pound limit, but once again spirit found a way to be cheap and sub-par with a 40 pound limit. Luckily we managed to avoid their $100 carry on fee for if your bag doesn't meat they're incredibly small limit. Oh and their app, which every single other airline allows you to download for free, is $5. Once aboard the plane, the seats are made of hard plastic with barely any cushioning and the seat back tray won't even hold anything larger than a beverage. There is also no on-flight entertainment offered. This has been a learning experience to say the least. Suffice to say, I will never fly with Spirit Airlines again. They are incredibly cheap and try to nickel and dime you for every little thing. 2 thumbs WAY down."
Pros: "I almost missed my flight, last one out of MCO that night (due to the horrible customer service of Norwegian Air) and your team did everything in their power to help me get there. I also had to leave my luggage with customs to make it, and your girl Ebony in baggage claim in ATL got it back to me in a day! You guys turned a truly frustrating situation with Norwegian into a smooth transition. Thank you so much!"
Cons: "Everything is perfect!"
Pros: "The sits for me very comfortable"
Cons: "Delay for 5 hours..really terrible..this is my first time flight with spirit and definitely the last time"
Pros: "I like that I got home."
Cons: "The hidden fees ($20 for a carry on, $20 for a seat, no complimentary soft drinks, etc), the rude attendants, the late departure, the terribly rough landing..."
Cons: "Baggage fees are a robbery. It costed me more to put two bags in the plane than the flight ticket. The overall cost fot the flight was higher than with any other airline. I wood never fly with spirit again."
Cons: "My Flight was canceled 5 minutes before boarding time. How could they not know sooner than that? I was flying out of Dallas They offered me a replacement flight- 2 days later!! I had to buy a ticket for the next morning on another airline.( They did offer a refund)"
Pros: "Great Price."
Cons: "Return flight was canceled. They did not provide hotels for overnight stays, but the will give you $7 for food in the airport food court. You have to pay for every bag you take on the plan whether you check it or not."
Cons: "Flight was delayed for multiple hours numerous time before it was CANCELLED and we were told there wasn't another flight for 2 DAYS. I knew it was a horrible airline when I booked, but didn't think it would be this bad. This isn't a rare thing on this airline either."
Pros: "Purchasing my ticket from Kayak was easy and quick! But actually flying Spirit was a horrible experience. There was a delay without explanation regarding my return flight. The planes were old and during take offs and landings seemed to be on the verge of falling apart. The staff was rude and seemed like they were not confident in the planes abilities either. Overall, as a first time Spirit flyer I have no plans of flying with them again. Similarly, now I know why people always fly Delta!"
Pros: "The flight was delayed for 3 hours, with no explanation of any kind. When we landed in Atlanta at 2:30 in the morning, the trains were out of service and we all had to walk from the last gate in the last concourse to baggage claim. We did receive a $50 voucher for future travel for the inconvenience. But I don't think I'll be flying Spirit again."
Pros: "Arrived at my destination."
Cons: "Flight landed 30 minutes late and then we were delayed another hour with no explanation after being told it'd be only 10 minutes after the last person got off the plane. Unfriendly not even dating to border on polite."
Pros: "Air comfort"
Cons: "Charges for luggage is very high. I paid $110 for two bags."
Pros: "All of the Spirit Airlines staff were smiling and friendly. In a busy environment this is not always the case."
Cons: "They cancelled our flight from Philly and we were rebooked on two different flights that we missed because spirit didn't pay for the ticket in time. We finally made it to Tampa 12 hours after our flight was cancelled."
Pros: "I liked everything"
Cons: "I didn't like that they charged for the foods when it's over a 100 people who paid . Least could give 1 free condiment"
Pros: "The crew were corteous, the flight on time and the leg room was adequate. The price of the ticket is why I selected this flight and why I would go with Spirit airlines/kayak.com again."
Cons: "The width of the seats was too small. There was not enough room for both my shoulders and the stranger's shoulders next to me and so I ended up sitting lopsided the entire flight to accommodate, causing me back pain for the plane ride and my entire weekend getaway."
Cons: "Hidden fees and charges made this more expensive in the end than other airlines, but had no frills, either."
Pros: "THE CREW AS GOOD"
Cons: "THE PLANE WAS DELAYED AGAIN THE SEATS WERE VERY UNCOMFORTABLE. SECOND TIME IN A WEEK THE FLIGHT WAS DELAYED WAS OVER AN HOUR LATE EACH TIME"
Pros: "I landed."
Cons: "Flight was late for no apparent reason. Flight attendant rude & unprofessional when people are frustrated from waiting, bit he is making jokes and acting street or ghetto on the job. The customers are ignorant, fussing and bickering, getting smart with other flight attendant, who's doing her job. I thought it was about to cause another delay. I thought the cheap fare was a deal but this makes the saying "you get what you pay for", true. Never again will I go near this airline. I think the cheap flight attracts a class of people that otherwise would never fly. My flight home on Southwest was excellent, only 13 more with free bags. Spirit charges cheaper prices online than at the counter and higher prices than quoted during booking. I'm done. 5 thumbs down is what this airline gets."
Cons: "Spirit Airlines gives passengers no time to check in thru security and did not allow me to board even though I was an hour early. They always overbook flights and then cancel your flight at leisure."