mets basic expectations
Flight attendants are kind of rigid. I look at this as being in hospitality business rather than just being there for safety. I compare them to hotel staff who are pleasant to greet and just try to make the trip/stay pleasant. Don't see it in United. I think it has regressed to almost like "robots".
It was typical of experience you get these days.
All met expectations.
The person at the United customer service desk was able to book me on the next available flight to Reno (after missing my original flight mentioned above) quickly and efficiently. Boarding was fast.
I was late to my original flight and the United personal that I talked to at the gate was very rude. I asked if the plane was still boarding and all she said was go to customer service. I know I gave her a questioning look because this did not answer my original question. She repeated her statement again this time pointing. I would have preferred that she tell me that the flight had finished boarding but customer service could help me get on another flight. I feel that would have been more professional. My new flight was also an hour late
I wasn’t able to book a return flight to leave
Passenger next to me didn’t fit in his seat and used 1/3 of mine. Not ok for 14-hour trip.
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