Pros: "Was a relatively quiet flight with a smooth ride"
Cons: "One stewardess was abrasive with everyone but otherwise it was good."
Pros: "they boarded the back of the plane first (where I was to be seated), plus quick deplaning out the back when the flight ended"
Pros: "It was a short comfortable ride."
Cons: "Nothing everything was lovely. Pilots and crew were excellent. I would love it every flight went as smoothly as this one did!"
Pros: "Crew was very good! Seating was okay, I am a very tall person so It is always tight in the seat for me."
Pros: "Seat was so comfortable! Aircraft was clean, crew was friendly"
Cons: "Crew wasn’t particularly outstanding, they did a fine job. Not proactive at all. Pleasant when asked."
Pros: "I was in coach , they are always a little uncomfortable"
Cons: "Cheaper flight"
Cons: "I missed my flight and am still in Seattle! You should let people with connections which are already boarding off first. I could have made my flight. Customer service then refused to give me anything to eat and now I haven’t eaten all day."
Pros: "The crew was amazingly helpful and kind (as I was flying solo with my three kids). The seating was also very comfortable."
Pros: "the crew was good my seat was broken so they moved me into a premium seat which w very comfortable"
Cons: "and explanation could of been made while we were standing in the jet way waiting to board for about 15-20 minutes"
Pros: "Crew was fine. I’ll never rate meals you have to pay for, at double or triple store prices, very high."
Cons: "Baggage claim terminal wasn’t announced. Everyone went to the wrong place."
Pros: "I loved how accommodating the crew was for having a late departure."
Cons: "Maybe update the passengers as you find out the plane will be later than expected"
Pros: "The crew was very good, caring and concerned."
Cons: "I don't think anything, this was another amazing flight with Alasks"
Pros: "Great on time too"
Cons: "Very happy"
Pros: "Nice crew"
Cons: "The smallest seats and over head storage"
Pros: "Crew was nice."
Cons: "Plane small - had to bend to get in door- am only 5’6”! Seats too small - too close. Definitely not a pleasant ride. Left late and still had to wait to get a gate. Felt bad for people with connections! I would pay more for an airline that offered comfort and made flying a pleasant experience- this wasn’t it."
Pros: "It was a quick flight."
Cons: "The landing was like a beginners practice landing."
Pros: "How smooth the ride was, especially the landing when it came time."
Cons: "Seats were a bit smaller than I would have preferred."
Pros: "Nice, quick flight"
Cons: "Flight was delayed by 3.5 hours and only explanation I got was air traffic control had SFO backed up. This was very inconvenient and I didn’t get home until 2am"
Cons: "Was involuntarily deplaned because ALASKA overbooked the flight which resulted in me missing my international flight to South Korea."
Cons: "Lot of turbulence going into Redmond and a hard bump on landing"
Pros: "The seats were comfortable"
Pros: "On time. Comfortable."
Cons: "Not clean"
Pros: "Flight crew were very nice."
Cons: "Flight times were very late and made it hard for checking into our home. Also had to change out flight date and another place to stay for one night due to cancellation of service. Had to pay for that out of pocket."
Pros: "Short flight with low fares, you get what you pay for."
Pros: "Free beer and wine, very friendly staff"
Pros: "Comfy and efficient"
Cons: "I do not have any complaints"
Pros: "I love the ability to stream movies on your own devices."
Cons: "The movies would 'skip' missing whole scenes at times."
Pros: "Efficient. Quick short flight. Everything went smoothly. (Very short flight, so no beverage or entertainment service.)"
Pros: "A complimentary drink."
Cons: "The flight was delayed at least an hour leaving billings due to not having a gate in Seattle. Would like to see a higher quality snack. Organic nuts? Instead of cheesezits. I won't eat that junk."
Pros: "Great crew and quick flight."
Pros: "Complimentary Wine"
Cons: "It wad late"
Pros: "Leaving on time, arriving on time. Being a MVP."
Cons: "Not in Horizon's control...but bumpy ride because of the weather. Is it at all possible for pilots to avoid the thick clouds because this is the cause of the turbulence."
Pros: "Comfortable seats and great customer service."
Pros: "fast, low flight with good attendants."
Cons: "Noisy plane with too much vibration"
Cons: "Cramped seating"
Pros: "Short. On time. Comfortable."
Cons: "Missed the connection. Was told they weren't offering hotels due to weather, yet asked me if I planned to get a hotel on my own. I did not appreciate the way any of this was handled."
Pros: "flight was on time"
Cons: "no services offered on board"
Pros: "Luckily the flight is a short flight."
Cons: "No plane available for the scheduled flight. Had to bring one from the hangar. Seems they can anticipate these issues in advance a little better and be more efficient in resolving them as this is what they do on a daily basis. Once plane available, no crew was available. What happened to our original crew? Attendants @ the desk would mumble "updates" in the overhead phone which were inaudible, prompting passengers to constantly approach the desk to ask about flight status. The whole process seemed unprofessional."
Pros: "Liked their prices and friendliness."
Cons: "There was no entertainment."
Pros: "Smooth take-off and landing. Leg room."
Cons: "The plane leaving PDX was over an hour delayed. The gate waiting area at PDX reminded me of a bus depot. Very long, cold walk to the plane."
Pros: "Once again...the timeliness of all four flights was greatly appreciated."
Cons: "The boarding of my final flight from Portland to Redmond was a bit chaotic because the gate attendant did not call out specific rows for boarding. It turned into a bit of a cattle call and once inside the cabin of the plane there was much more standing around while people stowed their carry-on bags and settled into their seats. Loading from the back to front was done on the other flights and it was much more organized that way."
Pros: "Its a short flight"
Cons: "Its a short flight."
Pros: "Free hour of complimentary internet through t mobile (this was a limited time promo) and decent food options. Sufficient legroom and attentive flight attendanta"
Missed our flight the first time because security and customs in Paris were out of control and took us an hour to get through. Arrived at the gate and had to reschedule. Was informed it was our fault we missed the plane, they did rebook us, but for a flight almost 11 hours later.
The flight back from Cabo was excellent however the flight from LAX was terrible. I was happy by accident to get to LAX 4 hours,early. It took almost all 4 hours. I dont think I will fly with Delta out of LAX anytime soon.
Cons: "Need display screens for entertainment."
Pros: "Boarding was good"
Cons: "Plane smelled like urine"
Pros: "I appreciate the care Delta has for their passengers during this pandemic. From the seat spacing to the boarding process great measures were taken."
Pros: "Crew and entertainment options were great. Aircraft was new. Boarding was smooth. On time even though we left 30 min late."
Cons: "The internet was hard to connect to and the gogo options aren’t totally clear."
Cons: "Don’t be delayed by more than 1 hour. Twice the same day / both directions."
Cons: "Seats are too small"
Pros: "Great crew!"
Cons: "Did not get upgraded :)"
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Cons: "Great flight. We were delayed but the crew kept us well informed and tried to make up time in the air"
Cons: "My suitcase was broke at some point and also items in my suitcase."
Pros: "The crew was absolutely amazing. I was HORRIBLY ILL the entire 6.5hour flight, vomiting LITERALLY every 15minutes in the bathroom. They took care of me in every way possible. You have no idea how THANKFUL I WAS AND AM FOR THEM. SO MUCH ALOHA FROM HAWAII, best flight crew EVER!!! PLEASE reward them"
Cons: "If I wasn't deathly ill right before I had to get on the flight!"
Pros: "Comfortable and spacious seating. Quick and smooth flight."
Cons: "Since this was such a short flight, there wasn’t much to improve."
Pros: "The views on this flight are good. The crew was just ok and they should explain where the restroom is."
Cons: "The flight is relatively short so they do not offer a beverage service. However if I fly the same route on Alaska they do."
Pros: "The Movie selection was pretty good for such a long flight."
Cons: "Seats front to back is WAY too short in economy. Person in front of me put their seat back putting my movie screen 2in in front of my face. Plus, when a meal arrived, I had to put my elbows into my neighbors seat to cut because I couldn't put them front to back. Crew seemed uncaring."
Pros: "Movies and snacks on board. Friendly staff"
Cons: "They should provide free headphones"
Pros: "Smooth ride"
Cons: "I fly regular this was an excellent flight"
Cons: "Uncomfortable chairs for a three hour flight"
Pros: "Smooth flight. Everything was great."
Pros: "We got on we took off and arrived on schedule just as it should be."
Cons: "The Wi-Fi cut out a bit"
Pros: "Free drink"
Cons: "Flight was over 30 min late to depart, which caused me to miss my connection flight. I haven’t been offered any sort of compensation for the inconvenience"
Pros: "Every aspect of this trip with Delta was super! We were on time, a bit early even. The flight was smooth and comfortable."
Cons: "I would prefer fresh fruit or vegetables as a snack."
Pros: "Crew friendly"
Cons: "Middle seat with no option for me to move"
Pros: "Nice flight attendants"
Cons: "Freezing flight."
Pros: "Loved how close the gates were"
Cons: "Pretzel mix was lacking in quantity and taste."
Pros: "The crew at gate were amazing. I showed up without my immigration paper. The literally ran me to immigration to get a replacement and ran me back to the gate having the flight delayed minimally. I am incredibly grateful for their quick and efficient response,"
Cons: "We lost our whole vacation and had to pay for the plans fare twice because My last name was spelled wrong on our tickets and we were unable to use them because my passport didn’t match the name on the ticket. We had to rebook everything pay almost twice as much for the plane fare, our Lodi g cost more and our trip was delayed for two weeks. Vyama is blaming us for spelling our name wrong and claimes that it’s our fault this happened because everything is automated. There saying they don’t touch anything that we enter into the booking but somehow everything they claim we entered is now in all capital letters and the space between our first name and middle name is now gone and all run together. The coustomer service number gets you to someone in India. I have tried to get this addressed four times now at first they tried to place the responsibility on the airlines now us and they have hung up on me twice. Kayak has been worthless, they also just pass the responsibility on to someone else. We will never use them again ant I intend to make sure that this mess is put out in social media to hopefully keep others from having their travel plans ruined by their flawed system."
Cons: "The vegan meal was not good"
Pros: "Entertainment did not work even though it was a quick flight we sat at the gate for a while which turned the flight into hour and a half."
Pros: "On time, pretty friendly crew"
Cons: "Too small a plane for that long a trip. Bathrooms were VERY small & rare."
Cons: "Ice in the morning in Atlanta and Delta cancels my 6pm flight to Atlanta leaving me no flight home that night."
Pros: "Great to have in flight TV"
Pros: "Staff. Beautiful excellent"
Cons: "Need more food"
Pros: "Staff were friendly and worked hard."
Cons: "Seats were very basic and not as good as the low cost carrier I normally fly out of the UK. Very old and noisy aircraft. Seemed little control over how much hand luggage passengers were bringing onto the aircraft."
Pros: "Friendly crew"
Cons: "Long layover in Atlanta. Terrible terminal setup in LAX . Although we were on two connecting Delta flights, we had to leave the arriving terminal and take a bus to another. The second terminal (Terminal 2) was small, crowded, and had few food options."
Cons: "very few movies to choose from. China southern had dozens"
Pros: "Nice plane, smooth flight, flight was on time in spite of the disaster in Houston."
Cons: "Well, even United brings a tray of waters on the short flight from Portland to Redmond. Hard to believe it was impossible to serve some drinks on this 1 hour fairly empty flight from Seattle. Also, when taking off the plane surged and slowed several times. I had to wonder if the pilot was in training?"
Pros: "Friendly staff. Very accommodating."
Cons: "Wifi never works. I wanted to charge my phone, but my outlets weren't working, either (my neighbor had no issues). Kinda sucked considering I was planning on working on my flight to New York. The AC was blasting humid air, so it was extremely uncomfortable."
Cons: "not enough leg room and space. The business class should be at the minimum for economy. My standard carry on luggage did not fit the over head compartment."
Pros: "Short flight with great views"
Cons: "I was not asked to check my bag, but there was no space for it so I had to take it back off after everyone boarded. No drink or food. Ground crew forgot to get bags at end of fliggt for those of us who checked at the gate. Had to wait quite a while."
Cons: "The fact that my flight was delayed for the second time in the past week"
Pros: "Great plane very comfortable"
Cons: "Everything great. On yome"
Cons: "Out of all the airlines I have flown, this was quite disorganized in my opinion. The fact that I was not able to select a seat, nor did I have one assigned to me until prior to an hour before boarding, gave me a bit of anxiety. I don't think it's fair to take away this option to those that get the "cheap, standard" tickets."
Pros: "GRU to ATL to LEX - all was fine. The plane from GRU to ATL was one of the nicer jets I have ridden in. The ratings above reflect my overall trip of going to Sao Paulo and returning to Lexington, even though the first part had to be re-booked on United."
Cons: "LEX to ATL to GRU did NOT happen because the LEX flights were delayed to the point of missing the ATL connection. While Delta re-booked me on United, my flight arrived 3 hours later than scheduled (so transportation plans had to change), my bag did not successfully move from the Delta flight to the United flight (and was thus delayed in getting to GRU) AND once the bag was received, 4 shirts had been stolen. While a delay/theft claim has been filed with United, this could all have been avoided if the Delta flights had been on time."
Pros: "Everything was great. Boarding agents time arrival clean planes all good"
One of the most pleasurable regional jet flights I’ve had. Super quick boarding - ultra pleasant crew and really smooth flight, departure and landing. Excellent job, crew!
Pros: "Me rompieron el equipaje"
Pros: "yes, no on sat on my row coming or going"
Pros: "Timely and efficient"
Cons: "Seats are really small"
Pros: "Denver airport boarding crew was really Good. Flight attendants not so much. I’m sure they were as tired as the clients after the 4 hour delay"
Cons: "Better communication and resolve Maintenance issues or change the aircraft sooner. Which is what finally happened. Delay started in L.A."
Cons: "Almost 4 hour delay."
Cons: "The flight was very good. The landing sounded rough with a lot of braking. Crew were really friendly. The food was expensive but fresh sandwich. Plane was beautiful. Lovely flight overall"
Pros: "Boarding was quick"
Cons: "Power in the airplane to charge phones. A form of entertainment would have been nice"
Cons: "the flight was delayed till the next day and we sat in tarmax 4 hours"
Pros: "Not much..."
Cons: "Leaving on time! We were more than 2.5 hours delayed, and many of us were on the same connecting flight. We landed 5 minutes before our scheduled departure, so we all missed it. You’d think they would see that 20ish people were all coming to that flight and hold the doors for us..."
Pros: "Gate for flight to Paris from Chicago was changed at least 4 times. At the gate boarding was supposed to start at 10:15. Kept getting delayed until 11pm and then it finally got cancelled. Noone directed us on what to do. It is 20hours later and I still haven't made it 6to my destination."
Cons: "My luggage is lost and none of the American Airlines have been able to locate it. I will never fly with American Airlines again."
Cons: "On time, roomier seats"
Cons: "Delayed and had to fly around when getting to Newark. Supposed to land at 11:30 and it’s 1:40am and not even off the plane. Never flying American again."
Pros: "Everything went smoothly, comfortable and staff was terrific."
Pros: "Everything ran according to schedule. Everyone was professional and nice."
Cons: "I wish all families with young children could always pre-board; that was not the case on this flight. The gate agent “let” us board with Group 4, which was at least something. No tv screens on these seats. And I really don’t like the full-volume pitch for the AA credit card. They’re trying to take advantage of a captive audience, and no one likes it."
Pros: "there was an open seat between aisle and window seat!!! however I did pay extra $40 for that seat. so nice to be able to move without constantly knocking into person sitting smashed next to you! great AA crew, polite & professional. on time departure and arrival. comfortable cabin, seats"
Cons: "would be nice to have individual entertainment screen - instead it was above every few seats"
Pros: "The gate agent in Columbus was in a wonderful mood."
Cons: "No overhead space"
Cons: "we arrived and it took 15 min for a gate agent to bring the jetbridge out to the plane....sad!"
Cons: "American Airlines won't let you buy emergency row exit seats (or bulk head) because the 'code share' prevents them from advance seat sales. I was told I could do it at check in in Los Angeles. But those seats were sold out long before we even got to LA! I contacted American Airlines Customer Relations about 1 month prior to my flight. I completed their online form detailing the problem and asked if there is any way I could buy extra leg room seats. But they never even bothered to respond. I got the automated email acknowledging receipt of my complaint and assuring me I would be contacted soon. NOT!!"
Pros: "Planes were punctual and smooth flight"
Pros: "NOTHING !! I lost my flight because in the email I received you all put the wrong airline on it and nobody took responsability for it . I ended up paying $311.00 to get the next flight back to Austin ."
Cons: "In the email it was stated that my first flight was with British Airways, so i wasted time making the wrong line . Only to get to the counter and waste more tome trying to find me in the system to then tell me my flight is with American Airline . I double check my email where it clearly shows: 1st flight-British Airway and 2nd flight-American Airline . This is not acceptable, nobody wants to take responsability for sending me the wrong information in the email. Had I know both of my flights were with American Airline I wouldn’t lost my plane because I would make the right line to begin with ."
Pros: "Good choice of movies."
Pros: "Bulk head aisle leg room"
Cons: "Narrow seats and aisle. Being pressed against someone and bumped in the aisle for two and a half hours is a long time."
Pros: "I am traveling with a friend and our request to seat together was hornored. The crew was fantastic but the seats were cramped. The entertainment was mediocre. I was happy to hear of charging stations, alas, i wasn’t sitting in one of those seats with that option."
Cons: "The crew and the service."
Pros: "Movies, clean, efficient"
Cons: "Paying of my small Checked bag"
Pros: "Entertainment, food and smooth flight."
Cons: "Did not like Early boarding with known mechanical problems, waited for almost 2 hours inside aircraft before taking off. Crew okay but could be more courteous."
Pros: "It was on time. Crew were very good."
Cons: "Plane seemed very dated. No individual entertainment No USB chargers Not much space"
Pros: "Staff was friendly, helpful, flight was on time, seats were comfortable, worked with me to sit next to my wife. The meal and one of the snacks was really good."
Cons: "Bag drop process at CDG was long and confusing, but the staff were doing all they could to help us get through it. Bravo to them. The food could have been a little healthier (a little too much of it was high in sugar)."
Cons: "Seating. Plus our previous flights on American were horrible. Too many delays to note. (Late plane, mechanical issues, boarded anyway, sat on plane 2 hours, sent to a new gate, delayed, boarded, sat on new plane 2hrs waiting for food truck (chips), etc. Trip from hell"
Pros: "Everyone was quick"
Cons: "Small seats"
Pros: "Friendly crew"
Cons: "Zero entertainment. Flight sat on tarmac as they tried to fix some technical issues after taxiing"
Pros: "Las aeromosas muy amables y profesionales."
Cons: "Los asientos incómodos que no funcionaban el cambio de posición. El pago de sobrepeso escandalozo; por 10 Libras $160 más extra fees...."
Cons: "The information of code share was not clear..so I was expected to fly with JAL..."
Pros: "Smooth flight"
Cons: "Paid for extra legroom, got a seat that didn't recline :("
Cons: "No priority boarding for people with babies and toddlers"
Cons: "You will never change anything. It doesn't matter."
Pros: "Flight was crowded , they stored my bag without fee which was greatly appreciated"
Cons: "Plane was too small for international flight"
Pros: "Everithing is excelent."
Cons: "$8 for cheap wine?! Disgusting."
Cons: "No entertainment, ran out of meals by the time they got to the back of the plane."
Pros: "Once seated flight was pleasant & arrived to our destination 20 min early."
Cons: "The flight attendants could have been more attentive to boarding customers. They were serving drinks to first class, talking in the aisles, did not move when you were trying to get in your seat. Too much commotion going on while boarding and it became frustrating."
Pros: "No complaints"
Cons: "It's was good"
30 min to get luggage at SRQ! This not what we are paying for.
Everything went splendidly
Non stop flight with no issues. Wish they weren’t seasonal to Asheville
My only real issue was that when I booked this flight through Kayak, I somehow booked via BudgetAir.com (though I was on your website.) Due to this, I was unable to access boarding passes coming or going via the Kayak app, or the Allegient app. Luckily I was able to print them prior to leaving home (and the resort printed them for on the way back), but using this site is definitely something I'll have to consider for my trip. I should have been able to access boarding passes electronically via the app regardless.
Pros: "The flight from CVG to LAS pretty quick"
Cons: "Allegiance staff at Check-in staff are very rude AMD full of themselves, instead of explaining they expect every traveler know policies of allegiant, there are no boarding pass scanners and to print for you they want $5 if not they force to download their app so that you can get the boarding pass that can be read by TSA scanners ridiculous!!"
Cons: "Was surprised to see 0 social distancing in the plane. It was packed and not everyone had masks. Should be mandatory."
Cons: "No help with the Coronavirus bs. Customer service blows"
Pros: "Easy and quick boarding."
Cons: "Should offer free water at least."
Pros: "Quick boarding, on time."
Cons: "The flight attendant checking people’s bags and boarding passes at the gate was not friendly."
Pros: "Crew was very good and friendly."
Cons: "I would have appreciated a “free snack & cola”."
Pros: "Not much after sitting in the airport for two extra hours on both flights"
Cons: "They could have boarded flights on time or at least explained why the flight had been delayed."
Pros: "On time"
Cons: "Seats could recline"
Cons: "20 minute delay"
Pros: "This flight itself met all expectations and I am very pleased with Allegiant."
Cons: "Communication & Technology @ check-in. I was never able to check in using the Allegiant phone app. Reason never communicated. Unable to check in online. Finally after a long hold over the phone I reached an agent who explained the system was updating. Bad set up. Could have been communicated!"
Pros: "Inexpensive and efficient"
Cons: "Small seats, flight was late"
Cons: "Flight itself was great. Seats are very narrow"
Pros: "Everything was perfect!"
Pros: "Price and timeliness"
Cons: "Airline broke the stroller we had. That could have gone better."
Cons: "There was no way for us to add another bag after our seat placement. No one answered the phone for Alligent and the website didn’t work. It costs $20 extra to do this at the airport. Even though it was not our fault that there was no one answering phone calls (and no way to leave a message)"
Pros: "The gate agent was amazing and super helpful."
Cons: "Seats are tight and not very comfortable."
Pros: "LEFT EARLY ARRIVED EARLY PERFECT"
Cons: "I cancelled this flight and somehow it doesn’t show in your records and now I cant find the cancellation.. I am not in Orlando.. last time I will use Kayak."
Pros: "The staff was great"
Cons: "Seats were way to small for tall people with long legs..........."
Pros: "timeliness of the flight professionalism of the crew immediate attention to a passenger who fainted"
Cons: "passengers were cold and there were no blankets to be offered there were no hot beverages and it was very cold. all beverages were for purchase and yet no complimentary hot coffee nor tea, even if you wanted to pay"
Pros: "Early out and early in."
Cons: "Being stranded for 6 hours in the airport for no weather reason, with no compensation."
Cons: "Long wait due to plane speaker malfunction. Offered free drink pours on flight once we finally took off but it was a very small “2 sip” pour."
Pros: "The service is not extravagant but completely adequate. Also, it is very consistent every time I fly them."
Cons: "Nothing at all."
Cons: "First flight being cancelled"
Pros: "Boarding speed and flight"
Cons: "Uncomfortable seats, does not recline, even water is for sale."
Pros: "The friendly staff made our daughters 21 to Vegas absolutely perfect"
Pros: "Although we were late to our gate, the Allegiant staff made sure that we were able to board our plane on time."
Pros: "I had 44 min they wouldn't give me my boarding pass then the flight was delayed to 5:30 and they still wouldn't allow me up."
Cons: "We were moved gates a few times. Delayed a few times, finally on a plane and they deboard the whole thing. No one seemed too apologetic at all. Pretty much who cares, after spending money and being moved all over seeming like they cared would've been nice."
Pros: "Being on time and the crew"
Cons: "The chair is not reclining"
Pros: "Nothing. We were scheduled to fly back to Vegas at 7:07 then delayed to 8:30 then 10 pm then 11:25 pm now 1:15 am. This is unbelievable, unacceptable and ridiculous! And I have to work the next day. This is unacceptable! I just received another update that now we're leaving at 1:45 am . Please do not, again do not use Allegheny EVER again!!"
Cons: "So many delays. This airline is unreliable, unprofessional! Ridiculous! Please read my comments above. Do not use Allegiant!"
Pros: "Best flight for its Price. It was on time."
Cons: "Two out of three bathrooms out of order"
Pros: "Arrived an hour before flight. Check in took 25 min and tsa 30 minutes. Tried to go through expedite line but agent refused to let me even though flight was leaving in 30 minutes. I have received better treatment in new York airports than here in Myrtle Beach. Who would have thought. There were 3 others that missed the flight. Why would they not just let's be expedited?"
Cons: "See above"
Pros: "It was so fun to have a flight attendant that had a great sense of humor. She kept us in stitches throughout the flight."
Cons: "My return flight was rescheduled for a day later."
Pros: "The price"
Cons: "Delayed the flight for 7 and a half hours. They then tried to not refund my money"
Cons: "The flight was delayed 8 hours"
Cons: "I didn't like the schedule time change. Very inconvenient missed some of my planned festivities that were prepaid."
Pros: "Cheaper non-stop flight"
Cons: "Very packed, little room. More so than flights I've had on united and southwest"
It was on time and even early on both arrivals. There wasn’t food served which is why there was no rating. I wasn’t a fan of United but decided to try again and was very much impressed.
Cons: "They boarded us in spite of the fact that the flight had been delayed 40 minutes. We were all getting alerts on our phones but were told to disregard it and board anyway. We then had to sit on the runway for 40+ minutes until we could take off. Since we were traveling with two small children, it would have been preferable to spend those extra 40 minutes in the terminal rather than on the plane."
Pros: "Crew was very nice and the flight was fast and smooth."
Cons: "The plane seemed exceptionally old. There were zero audio/visual amenities and the bathroom door had to be held shut by the flight attendant because it was broken."
Pros: "Pleasant, uneventful flights."
Cons: "No complaints."
Pros: "I eventually got where I was going"
Cons: "Everything? Every single flight was canceled or delayed with really weak excuses. Really shameful customer service too."
Pros: "Not the flights problem that I have sciatic issues and get very unconfortable, not going to lie I was more uncomfortable than I thought I’d be. Bathrooms were clean and staff was wonderful! Besides the long flight and my own back issues, great flight."
Cons: "If I upgraded to first class!"
Pros: "The flight attendant was very sweet and helpful."
Cons: "Every.single.time I take this flight we sit and wait for upwards of 30 minutes for someone to be available to park/unload the plane. The wait is so consistent it’s ridiculous."
Pros: "Great service, quick and easy!"
Pros: "No problems to deal with"
Cons: "It took 35+ mins for bags to be unloaded in claim area. And I was 1st class!"
Cons: "Plane as dirty and dislike direct tv"
Pros: "Upgraded Business Economy was much nicer than regular Economy. The flight got in to Tampa early."
Cons: "Bathroom not maintained during flight. Vomiting child seated behind us (which I know was not the airlines fault, it was gross though)."
Cons: "No flight"
Cons: "We waited an hour and a half for de-icing in Bozeman and I nearly missed a connecting flight in Denver"
Cons: "Haven’t taken it yet. It’s 2:00 a.m. and I’m waiting for the next available flight at 8 a.m."
Pros: "Informative Gate Attendant Nice flight attendant"
Cons: "I couldn't take my computer bag on board and had to empty it because of the small space overhead. Bozeman airport was very nice. Easy to maneuver in the airport."
Cons: "Way overcharge for 3rd bag -$150 for single relatively small bag!"
Cons: "One of the flight attendants was CRAAAAABY!!"
Pros: "Gate attendant helped reseat my 2yo so that he wasn't across the aisle from me. Enjoyed the comped food in the Economy Plus seats."
Pros: "Rebooked flight was very good. Comfortable but one suit case Didn't transfer. It was promptly deliver the next morning. High marks for that. Last leg was Alaska airlines. Free wine was nice and egress from front and back of plane. Very smart."
Cons: "Lost suitcase...more waiting and rescheduling at airport."
Pros: "Magazine was worth reading"
Cons: "Boarding process is broken. They start boarding on time, 50 minutes before the flight, but the group system they use doesn't get people on efficiently. Both legs of the flight took over an hour before the plane was remotely ready to move."
Pros: "On time. Comfortable"
Pros: "Good solid trip. No issues and went smooth. Your team Was good both ways."
Pros: "I like being able to use the United App,"
Cons: "I don't like having to pay for all entertainment in the headrest tvs. The app is much more convenient."
Cons: "Too damn small of plane, cramped in and treated like cattle, not valued customers"
Pros: "Warm friendly competent staff."
Pros: "Employees were very nice"
Cons: "Seating very cramped I'm six foot one maybe you guys should look at JetBlue"
Pros: "smooth check in, effortless boarding"
Cons: "1/3 of a soda can for a drink? Just give the clients a can for heaven's sake! too short a flight for much but the snacks are pretty tiny"
Cons: "IT system outtage, grounded all domestic flights"
Pros: "On time, safe, good landing, friendly crew."
Cons: "Stingy on drinks. No food. No on board entertainment."
Cons: "Long delay in San Francisco"
Pros: "Pilot and plane crew seemed good"
Cons: "Takeoff scheduled for 7:45pm, didn't happen until after midnight. Only one agent provided at airline counter to help so stood in line for a very very long time."
Pros: "No wi fi for this flight, I get it that it's a small plane on a short journey but I really miss it when it is not there. My food assessment is just based on the free snacks as I didn't buy any food but the classic peanuts would be better than the snack mix provided. The crew I feel for as they, I am sure, felt the stress of the flight being late to get in (and thus causing the other flights of that particular plane to be behind). The free sandwiches offered by SFO as an apology were a good thought but no substitute for timely delivery. Not a nock on SFO just an unfortunate circumstance."
Cons: "Same.as above."
Cons: "Hard to sleep, turbulence"
Pros: "On time, smooth ride and fantastic landing in a small plane."
Cons: "There is apparently nothing between the floor and the outside of the plane because it was very cold upon entering the plane and it got considerably colder on the route. The cabin temperature was fine but the floor was freezing on both outbound from Bend and inbound."
Cons: "Luggage lost or left in Chicago with meds including insulin, had to stay in motel in Portland, ME to wait for morning flight. Hope luggage is on that flight. He needed his meds and only wanted to help when they said there was too much baggage. Mr. Perrin had only one carrying with everything in it. The flight itself was fine and he had good aisle seats and wheelchair at all points, but the lost luggage with the important meds caused a problem. We hope United found it."
Pros: "Held flight from Chicago to Harrisburg so we could make connection. Arrived MDT only 30 minutes later than original schedule."
Pros: "The crew was the most polite, calm and reassuring crew I've ever come across. When faced with the mounting frustrations of a cabin full of delayed passengers, these guys were smooth as silk. Bravo!"
Cons: "Being grounded due to weather is unfortunate, but the team did so well in managing expectations, it's hard to be mad."
Pros: "Crew was great."
Cons: "Unfortantely their was a mechanical problem that delayed the flight. I understand that failures occur, but only having one mechanic available to work this problem is not good. What happend to the two person concept when working on critical aircraft systems? Pretty hard landing at Chicago."
Pros: "New seats (more room & comfort) & movies"
Pros: "Great overall leg of the flight"
Cons: "No one working the ticket counter at check in for questions. Obviously understaffed!"
Cons: "Its a joke paying money to watch broadcast T.V."
Pros: "Glad they waited for me."
Pros: "That it was a short flight"
Cons: "Yet another delay. It took me a total of over 30 to FLY across country with United. I could have driven in that amount of time."
Cons: "Extending my trip by a day. Quite expensive. No compensation!. I am so discussed with the the privilege s airlines take. They are not held accountable, just cancel, delay. SCREW THE CONSUMER"