Daily cleaning, installation of cabin HEPA filters on flights from Montana to Hong Kong
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Scores according to KAYAK customer reviews
Pros: "Nothing to complaint. Excellent airline nowadays"
Pros: "Food, service,"
Cons: "Some crazy flight itinerary they should not sell at all! At first I thought layover was same location only to find out it was another airport across of time. Flew into ITM and flew out KIX and boarding ticket it says only OSAKA so I didnt know. I barely made the flight....if they had accommodate the transportation I would understand. But they tell you, you have to make it there on your own. Another CRAZY information is that I thought at the very least the baggage will be transferred. But nope! You have to pick up the baggage and ride the train across town to the other station. Whoever made this itinerary should be really fired and no longer work at this company. You take a great airline and make the experience so bad."
Pros: "Wonderful crew"
Pros: "All of the crews were polite and friendly, and the food was tasty."
Cons: "If there're more variety of movies, that would be great."
Pros: "Flight attendants are so courteous and professional!"
Cons: "Great flight!"
Pros: "very good"
Pros: "was not able to board and was checked in 4 hours in advance"
Pros: "Crew very helpful. Seat roomy."
Pros: "Pretty much everything"
Pros: "I loved the Haagen daz ice cream. Loved that they have USB ports."
Cons: "Portions of food is small. Entertainment selection could be better organized; ie comedy tv shows, drama tv shows, Japanese tv shows."
Pros: "As always"
Pros: "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."
Pros: "Nice seats. Ample leg room."
Pros: "Cabin crew were very nice. Food was okay, while the legroom was good too."
Cons: "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
Pros: "Very efficient getting the plane loaded trying to beat a Typhoon approaching. immediately compensated passengers after a couple of delays. excellent service."
Pros: "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
Pros: "Friendly and helpful"
Pros: "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
Pros: "Super! Arrived 45 minutes early. Will definitely fly JAL again. I went baller and took business class. Ballerness is unstoppable, unsurpassed"
Pros: "New plane, excellent service both on the ground and air. Above average food."
Pros: "Crew very polite, friendly and respectful."
Cons: "Flightsame as"
Pros: "Flight attendants provided high standard of service and courteous."
Pros: "Excellent service, excellent seats and comfort . Good food"
Pros: "Excellent and original Japanese meals"
Pros: "The food"
Pros: "The seats were comfortable for economy, but that's about it. Unfortunately, everything else ranged between mediocre and okay. For non stop to Japan, I'd rather fly ANA."
Cons: "The whole entire class system that they are beholden to as if we're still living in feudal Japan. Swiss & Lufthansa serves more meals and at higher quality than JAL. The drinks were also blah. JAL focuses more on their Business Class and First Class Passengers. Even their luggage comes in first."
Pros: "Nicest crew I have ever seen!"
Pros: "Very friendly crew!"
Cons: "I wasn't able to pre-select my seat."
Pros: "The meals. The attention to service details. The seats are better."
Cons: "Ticket reservation follow up."
Pros: "Food is better than most other airlines. Seamless check in and boarding"
Cons: "Seating space is quite cramped"
Pros: "The customer service overall was really good."
Cons: "The food always messes up my stomach, where the whole day after I can’t eat anything"
Pros: "Superb services!"
Cons: "I don't think there's anything I didn't like during my journey"
Pros: "The flight is on time,service is excellent."
Pros: "The Japanese crews were excellent on board."
Cons: "I didn't like the way the personnel at the check in counter in Dallas. Hannah didn't seem too helpful. I don't know if she was new but she seemed reluctant to help me when I couldn't find my luggage tags. I told her I wanted a kid's meal for my son but she didn't process the request. He did not get a child meal."
Cons: "Why does the shorter of the two flights have more comfortable seats?"
Pros: "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
Pros: "service is great!"
Pros: "Nothing really special."
Cons: "They love the PA system. They want to make announcements in multiple languages all the time."
Pros: "Seats in cos are comfortable and plenty of leg room compare to US airlines. Food selection is very good as well as the service. Flight Attendants were very friendly and attentive. Will fly JAL again!"
Pros: "Cabin attendants were nice. I got sore throat so I asked some items, like water or candies. Then they served me them nicely."
Pros: "Service and polite staff."
Cons: "Not much space between the seats for my long legs."
Pros: "Big bathroom, bide, wifi, movies, very good coffee, spacious seating areas, the price of airfare!!"
Cons: "returnning flight was not attended well,so much different from going flight. Going was excellent but returnning was not nice in all face."
Pros: "The food was good, which I didn't expect. The crew was kind."
Cons: "My flight was cancelled from Narita to Hong Kong and they put me up in a small unclean room. I was very disappointed with their service."
Pros: "The boarding was efficient. Cabin and lavatories were clean."
Cons: "The interior seems dated, with old-school channel based entertainment system, unlike the ondemand IFE most Asian airlines are equipped with. Meal service was also very slow - took over 50 minutes to serve the economy cabin. There was no choice of main available.. Main was an array of fish cakes type street snacks. It was edible but not impressive."
Pros: "Almost everything"
Cons: "Can't say because I was satisfied w/ my flight"
Pros: "Nice crew and reasonable seats. With only 20-30 on the flight there was plenary of room and to spare to lay down across the empty seats (a sad reality)."
Cons: "Given the circumstances not much. I hope we return to full planes and less difficult travel scenarios that enable it."
Cons: "The wifi was never turned on so we never had any entertainment available. This made the flight less enjoyable."
Cons: "Fly faster"
Pros: "Food options were good. We got 3 meals."
Cons: "I paid $70 for what I thought was Updating my seat to bulkhead section and it ended up being for me just selecting my seat. Epic fail."
Pros: "The crew was great and provided a quiet environment for the red eye flight."
Cons: "The boarding process needs to be reevaluated. Perhaps the plane should be boarded from the rear to the front or from window to aisle seat. These suggestions would streamline the boarding process."
Pros: "The crew was attentive and helpful."
Cons: "Our layover was originally supposed to be an hour and a half in Phoenix. As we were boarding the plane from Austin to Phoenix, we got a notification that our layover had been delayed an additional 5 hours due to construction at SFO. I’d have appreciated more of a heads up than as I’m boarding."
Pros: "Hound crews are helpful in fixing up our seats"
Cons: "Provide more options for food. There were 2 vegan meals out of 3. Self serve counter provide more seats options and provide change seat function"
Cons: "Better snacks."
Pros: "There were 2 crew members who were very helpful and nice."
Cons: "The movies were kind of poor but the worst part really was the service. Most were not willing to help me at all (I was traveling solo with a baby and carry on baggage + a car seat). One stewardess even told another passenger to carry something back for me since the crew was too busy."
Cons: "The crew, the whole experience,"
Cons: "The female staff at the desk where the luggage is dropped and boarding passes are issued was very rude. A little smile makes a difference vs being rude to customers. Apparently she needed to know that she is getting paid because customers like us choose to fly AA or BA"
Pros: "Entertainment options were great! A huge selection of movies for all."
Cons: "The food was not great and they ran out of options when they got to the back of the plane."
Pros: "seats were nice, upgrade appreciated. one crew member was very nice and personable."
Cons: "some crew members simply approached each task as something to be completed and we not very personable or friendly. Annoyed it seemed to have to interact with passengers. Wish I could remember her name ..."
Cons: "Please have better seats in normal economy that’s friendlier for people over 6’. I’m 6’4” and I’m still having body pains from being jammed into a small seat that went foward as you lean backwards. So I couldn’t be comfortable for 16 hours of flying. KLM, United, LOT all for example have much better"
Pros: "EAsy boarding"
Pros: "Flight was on time, arrived just a few minutes late, and newer aircraft."
Cons: "Seat didn’t redline, food was marginal, flight attendants just did their job, nothing to write home about. It stands to reason: economy seat, economy food, economy entertainment, economy sleep, economy experience."
Pros: "Starters, the flight was co coached with American airlines which is one of the worst airlines I've traveled so far. They lost my bad, and so far no one can help me locate it. Changed my flight without noticing me, made me run around the airport like crazy trying to catch the connecting flight just to find out that AA airlines already changed my itinerary."
Cons: "Everything. Poor service, rude flight attendants, unhelpful staff."
Pros: "New plane layout was noticeably roomy."
Cons: "Still old seats, butt very uncomfortable"
Pros: "Wi-Fi was adequate"
Cons: "I paid extra for a better seat, but it still felt cramped. The tray was crooked and I had no priority boarding."
Pros: "Seemed like a tiny bit more leg room, lots of good movie choices."
Cons: "Food was bleh."
Pros: "On time."
Cons: "They had to take my bag and because no one would volunteer... sigh."
Pros: "Made it home."
Pros: "Entertainment is good, polite staff"
Cons: "The food was horrid, the seats are short for leg-room, although this was American Airlines Operated by Cathay."
Pros: "No big crowds trying to board. Everyone had room for their items in the over head. Love the one seat by itself. Very short flight but the one steward still served beverages and cookies."
Pros: "Great flight overall"
Cons: "Dinner could have been more occidental"
Pros: "Smooth flight, not too bumpy. Also flew on time and landed early. Free beer"
Cons: "No internet. No tv screens. Jet blue is still better."
Pros: "Good movie selection, there’s new titles available to see and it’s perfect for flight time from Denver to Dallas"
Pros: "upgraded to business, which made for a nice ride home."
Cons: "seat and monitor seemed to have minds of their own, but only caused a minor inconvenience I'm frustrated with AA's information on movies, which is questionable and unrealable. For example, the recently released film 'Coco' was listed as PG-13 and not included in the "Disney" category. "Justice League" was listed as R. There are several other examples of misinformation in their movie listings. For parents who use the ratings as one piece of information to guide their children, it would be nice to have correct information when making selections. this problem is not new; it's been this way for over a year now. I hoped that over time they would get it right, but alas, it remains inconsistent at best."
Cons: "Tiny seats. Very uncomfortable for 17 hours."
Pros: "Nice staff!"
Cons: "A bit bumpy!"
Pros: "Arrived early"
Cons: "American airlines lost my bag... Customer service in LAX is non-existent."
Pros: "seat and seating was nice, boarding was efficient, movies okay"
Cons: "while the dinner was okay, the stromboli which came as a snack of sorts was terrible and caused me to be "on the run" for the next 12 hours. the last five hours of the flight and then at home were awful"
Pros: "Boarding was simple and efficient Seat was better than usual"
Cons: "Dinner was okay, the mid-flight snack was awful and made my wife sick, breakfast was better. Entertainment console crashed four times, first crew member didn’t seem to care (aloof for most of the flight), other attendants seemed marginally more interested. No one checked back to see if the problem was resolved. Flight attendants seem to be in “check the box” mode doing only what was necessary."
Cons: "It wasn't Cathy Pacific operation."
Cons: "Seat space very narrow and uncomfortable seats"
Pros: "Very little legroom for a 5 hour flight."
Pros: "Boarding was quick and easy, no problems or hassles. Seat reclined and was reasonably comfortable. Left early, arrived even earlier."
Cons: "Crew was more robotic than human, which is bexoming a trend on AA. No smiles, no acknowledgment, just doing the job of handing out food and picking up trash. No personal touch whatsoever. Food was subpar for an AA flight, especially international. Entertainment system has many defects and problems, for example "search" is useless. Uninspiring and forgettable film choices as well. The knob to control air flow was broken which made it chilly. To finish as I started, a more engaged and pleasant crew could have made all the other things more palpable and acceptable. They were just too cold, like the temperature in the cabin and distant."
Pros: "Exiting the plane and finally getting out of cramped seating!"
Cons: "Seats were very small. Touching the person next to you is uncomfortable and awkward! I am not looking forward to the long flight home."
Cons: "Flight was delayed because of weather. No fault of carrier."
Pros: "1st Class cabin was comfortable but below business class product of most premium competitors from Asia and the Middle East"
Cons: "Flight was delayed 5 times for 6 and a half hours in total. Poor communication from the airline. Had they been honest and up-front about the delay I could have been re-booked on another flight. This delay caused me to miss an important factory meeting and will require another trip to Asia sooner than originally planned."
Pros: "everything ran like clockwork"
Pros: "Friendly crew"
Cons: "3 hour delay"
Cons: "The flight was delayed severs hours. I missed my event in Tampa due to the delay. We were sending back and forth between gates and the flight was overbooked. The staff was very unpleasant."
Pros: "New aircraft."
Cons: "The flight from LAX to HKG was diverted to Haneda, Tokyo. The septic tank was not properly emptied in LAX. Flight in Hong Kong was delayed by about 2 hours due to this diversion. I agree with the call from the Captain. It's a pity that the poor quality of service team in LAX (probably 1-2 individuals) caused tremendous inconvenience to passengers and crew."
Cons: "No entertainment, ran out of meals by the time they got to the back of the plane."
Pros: "Not the most pleasant crew. Also, entertainment system has unresponsive screens. Must repeat touching until it gets your selection. Others said the same thing. Sticky system apparently. Food was surprisingly digestible."
Cons: "Everyone excellent"
Pros: "Amazing route! Nothin like the island hopper! Great crew. Economy plus seating worth it on this route"
Cons: "In flight entertainment should be upgraded to on demand"
Pros: "Entertainment was plentiful. Impressive library of movies."
Cons: "The noodles for breakfast were way overcooked and tasted awful."
Cons: "If the flight had left on time"
Pros: "When it finally took off the flight itself was smooth."
Cons: "Plane was delayed coming in, then we were told we were waiting on catering. Then it became a weather issue. Then we boarded. Weather got worse so they took us off. The second time we boarded and were told we’re waiting on catering who wasn’t on site then had to go through airport security. After 3HOURS , we were asked to leave the plane. For rebounding the next morning with no explanation. The next morning the flight was delayed an additional 3HOURS. We were never given food in all this time of a wait. This became an 18+ hour delay. We definitely missed our connection and they rebooked it."
Pros: "Comfort and way treated"
Pros: "All was excellent"
Cons: "I really loved everything"
Cons: "seats incredibly tight and the "recline" function didn't work on my seat"
Pros: "Very helpful crew"
Pros: "Lots of space"
Cons: "Ground agend kicked over my kid’s milk. Stewardess spilled coke all over my wife’s tray and then spilled red wine all over my arm. Seriously."
Pros: "The boarding is well organised: providing clearly demarcated lanes for group 1, group 2,etc"
Cons: "The Asian vegetarian meals are tasteless and only one snack — pretzels— available"
Pros: "Nothing, horrible experience."
Cons: "RST to ORD to SEA took 16 hours because of non airworthy United planes at RST. First one cancelled, second fixed after several hours but SEA connection missed at ORD. Fortunately AA had a ORD-SEA flight available or I'd still be in Chicago"
Pros: "The flight was quick and they got us on and off the plane quickly."
Cons: "The crew was pleasant enough but wasn’t terribly attentive. The WiFi didn’t work, and is they way you access the entertainment so made the 5.5 hour flight feel longer. The new seats they have are only comfortable for about an hour before you start to get restless legs."
Cons: "Didn’t have a requested wheel chair on arrival. Mother (93) had to be helped to walk up ramp..them asked for help"
Cons: "We booked our seats for this family trip together, but were spread out all over the plane. The gate representative was very unpleasant to speak to. And classic United, overbooked the flight so there was no chance of fixing the seating."
Pros: "The flight was very full and sitting in economy made it very comfortable for a 16 hour flight."
Cons: "Senior flight staff were very rude except for the one gentlemen. We did not receive our vegetarian meals."
Pros: "The crew members were very professional and helped me find a place to store my carryon so I️ did not have to check it in. Also the meals were great and follow with mango sorbet and bottle of water."
Cons: "The back of the plane was very loud and noisy due to the engine."
Pros: "Aisle seat was convenient"
Cons: "Stewards never smiled, acted like they didn’t care about passengers, spilled food in isle next to my seat and very slow to clean up Just not the friendly skies advertised. Will consider different airlines next time."
Pros: "Nothing unusual"
Cons: "Nothing unusual"
Pros: "For a coach flight almost 16 hrs, this was a great flight. The crew helped make it a pleasant flight."
Cons: "The crew."
Pros: "Crews were great, customer service was great! Rescheduled several times due to weather."
Cons: "Sitting on the ground at the wrong airport for fuel to wait out the fog in Denver."
Pros: "Free entertainment."
Cons: "Food and seat room. Was up close and personal with someone’s wife."
Pros: "A FUN HAPPY TIME AS THE CHAPS WHO SAT EITHER SIDE OF ME WERE CHATTY AND HUMOROUS - THEY WERE HAPPY THAT COLUMBUS DAY WAS TO BE CELEBRATED THIS PAST MONDAY AND WHEN I TOLD THEM I WAS TO CELEBRATE CANADIAN THANKSGIVING WITH MY SON AND HIS AMERICAN WIFE AND THEIR 2 CHILDREN - WELL LET'S JUST SAY THE 3 HOURS OF THE FLIGHT FLEW BY. SMILE"
Pros: "Flight was on time."
Cons: "Food has become terrible on United flights. Lots of room for improvement."
Cons: "Crew is like very impolite for passengers"
Pros: "Average service. Though I've had better fir international flights"
Cons: "Most of the entertainment systems didn't work. The ones that did were very slow"
Pros: "Great crew & very accommodating"
Cons: "Very little space. Travelled economy on other flights with much more legroom and space."
Pros: "I liked the extra room economy plus afforded me. It was a long flight, no real complaints. What can you expect from a 16 hour flight."
Cons: "No major issues or concerns"
Pros: "Staff & crew very friendly."
Pros: "New airplane"
Cons: "Good tray in economy very small, didn't have my choice for food so stuck with chowmein, not good"
Pros: "We had 2 stops each way, I'm glad all of the gates were next to each other and our flights were on time."
Cons: "It was great"
Pros: "Smooth ride."
Pros: "I lost my wallet on the plane to San dieago. A very nice honest family turned it over to the crew. The baggage claim customer service agent ran back to the plane to retrieve it for me. It had everything I needed, my ID cash for my trip. I'm thankful for the honest people still in this world! Many thanks to the family and crew and uninteds customer service!!! A+++++"
Pros: "The crew were polite and helped to assist the passengers who has the same seats."
Cons: "The entertainment on board was limited, shoddy, and frankly disappointing. Why you are asking customers to download the United app instead of providing onboard entertainment like almost every other airline in the world is unknown to me. In comparison with other airlines (particularly airlines in Asia), it was downright egregious. The airlines top people obviously have no interest in providing any comfort for the those who are unwilling to pay the extra money. I do not understand why the airlines believes people should have to pay for their own meal on a 7 hour flight when they've already shelled out the money for the flight. In addition, why should I have to pay an extra $89 for a so-called premium aisle seat? It's completely inexplicable that the state of all airlines in America have fallen to this level."
Pros: "On-board WiFi was a nice touch, but redundant as there was no way to charge your electronic devices"
Cons: "Felt herded like cattle. Had to bring your own headphones... WTF? Children's meals requested for my 6-year-old were practically inedible. "Breakfast" consisted a stale, chewy croissant (which I believe I am still trying to digest a week later...) and yogurt. No USB port to charge electronic devices"
Pros: "Not much"
Cons: "terrible food mediocre service no overnight snacks in a 15 hr long flight no personal entertainment system; with bad movies playing on a large screen making it impossible to get any rest poor drink service"
Pros: "Boarding went smooth"
Cons: "No leg room, no wifi"
Pros: "It was on time and good. We like it."
Cons: "If you guys maintain the serial it would be more comfortable for the passengers. If you call first group 1/2 and then group 3. And then group 4.and then group 5. It would be a more pleasant. When you call all together group 3/4/5. Then it's a really long line and hard to stand older people for long time."
Pros: "All of the services.crew is friendly.the pilot is very good.we have a smooth landing."
Cons: "Several mechanical failures caused a 7hr delay"
Pros: "The service was good"
Pros: "The flight arrived 20 mins early."
Cons: "Had to wait too long to pick up luggage at baggage claim."
Cons: "Flight was delayed for more than two hours. Entertainment was working intermittently."
Pros: "The crew was friendly"
Cons: "It was delayed three hours. The space was cramped. The food were horrible. There were no individual tv screen or outlets to charge electronic devices."
Cons: "Get on it United, hot weather is not a good reason for a twelve hrs delay, hot temperatures didn't come last minute and this flight was not the only one flew out from the airport."
Pros: "Flight left on time crew friendly and attentive"
Cons: "Long flight could not get a diabetic meal !"
Pros: "Your staff was wonderful! Everyone was patient and compassionate. I was asked to move to the back to balance the plane and the stewardess was extremely empathetic."
Cons: "I hoped there would be more room. I felt like I was always in the way even sitting in my seat."
Pros: "The flight was pretty empty so I had an entire row"
Airlines flying from Montana to Hong Kong have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Montana to Hong Kong
Masks required on board, masks provided on flights from Montana to Hong Kong
Social distancing seating
Middle seats unavailable to book on flights from Montana to Hong Kong
Testing for antibodies, testing for symptoms for flights from Montana to Hong Kong
Waiving of change fees. Search flexible flights from Montana to Hong Kong