Daily cleaning, installation of cabin HEPA filters on flights from Montana to Maine
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Scores according to KAYAK customer reviews
Cons: "JetBlue is awful. TVs don’t work. Staff isn’t friendly"
Cons: "When the airline knew the flight would be delayed for 5 hours org would have been good to know earlier than when we were in the way to the airport. It was a very long day at the airport."
Cons: "Missed this flight due to delays on first flight."
Pros: "The crew was on it and friendly. Nice drink and snack service. Very comfortable."
Cons: "I bought two tickets together, adjoining seats but they gave us different boarding zones"
Cons: "Two hour delay between boarding and then sitting on the runway."
Pros: "The crew were really nice. And there was a lot of leg room which is good because I have long legs."
Cons: "Late late late. About 5 hours late for no real reason"
Pros: "The flight crew was very sensitive to the fact that our flight was very delayed and that several passengers would have a right connection to make in DC. That just topped off an already pleasant experience."
Cons: "After sitting 4.5 hours in the Charleston airport - without an asthma attack, I walked down a gangway to the airplane which just wreaked of mildew. Standing in it waiting for everyone to board caused a severe asthma attack after boarding. A real shame. I suspect I’m not the only one affected."
Cons: "Flight was cancelled by Jet Blue for no apparent reason and I was rebooked for 2 days later, which would result in missing the flight from BOS to Malaga on TAP Air Portugal. Getting the run around from all sides about a refund, especially CS Airfare, who have lied to me several times already."
Cons: "The boarding process"
Pros: "Yes they do have good legroom in coach but..."
Cons: "Jetblue didn’t let us check-in online and no explanation given. Either way on the prior flight although we did online check in we were forced to check in again at airport. Flight arrived half hour early but no space on runway, so we were in circles and ended up landing 10 mins late. Would have been okay except entertainment/wifi during the whole flight wasn’t working even though crew said it would. Seats were the most uncomfortable I’ve ever been on."
Cons: "TV monitor wasn’t operational"
Pros: "I reached my destination."
Cons: "Misdirection, and poor flight matching aside (set parameters for LGA or JFK and ended up with SWF), the process was awful. Delayed for 5 hours, merely missed connection to Metro North Rail. Will not ever use Kayak again, regardless of full or partial blame in the matter."
Pros: "Onboard entertainment tv and movies. Free Snacks and Drinks."
Cons: "Newark airport terminal smells and is congested. Flight was delayed several times amounting to an hour delay."
Pros: "I love the complementary drinks, snacks and WiFi. Direct TV & Sirius XM radio is also included! The staff is always nice and friendly. I like that you are allowed 1 carry on and one personal item under your seat."
Cons: "I think there could be more leg room or space. Tha man next to me kept rubbing against me every time he took a sip of his drink. Otherwise no complaints!"
Pros: "The service was outstanding, great value for the money."
Pros: "Lots of space, kept us up to date about the delay."
Pros: "Leg room! 2 snacks!"
Cons: "Would like more movie choices."
Pros: "they were rude"
Cons: "they were rude, horrible service, unapologetic"
Pros: "Landed 10 mins early!!!"
Pros: "For a short flight they even serve snack and drink. On time departure."
Cons: "Seat would barely recline, and that was barely any leg room. Awful."
Pros: "Excellent I felt very comfortable and happy"
Cons: "Just the food"
Cons: "Delay flight arriving, delay flight departing"
Pros: "Crew was pleasant. Girl over the intercom was very clear!"
Cons: "Delayed. Supposed to land in Tampa at 11:25pm we landed at 12:50am plane looked old and run down"
Pros: "The crew were so great, seats were bigger than I’m used to, and the movie selection was great. captain got us boarded and was able to take off earlier than expected. Arrived a half hour early."
Pros: "Not much turbulence and I was surprised we made it in under 4 hours and was able to make the Metrolink Train’s last commute for the day."
Pros: "Crew was great and flight was mostly comfortable for a plane"
Cons: "We were delayed 3 hours (supposed to leave at 7:45 didn’t leave till after 10:30) because a food truck (food only for first class/paying customers of course) broke down right next to the plane and they had to tow it like, an extra yard away from the plane. I wish I got money back or something because I had to pay for extra transportation to get home... Maybe if I had gotten some actual food instead of just snacks and a water it would have been okay, but no."
Pros: "Seat was fine"
Cons: "Plane was blowing excessive amounts of cold air on my seat, and airflow could not be adjusted. I explained this would trigger a sinus infection, a common issue for those prone to sinus infections, not to mention it was simply uncomfortable. I asked for this to be addressed. It was not, despite I was told turning down the air might be possible. No follow up was provided. Sure enough, I now have s sinus infection."
Pros: "entertainment and crew were top notch arrived ahead of schedule"
Cons: "i wish free meals were still offered"
Pros: "That they were kind to reopen the flight for me to get on the plane"
Pros: "There is more room on JetBlue."
Pros: "leg room, good flying, courteous flight staff, great price."
Pros: "Great gate waiting area. Excellent steward staff. Coach seats and entertainment was stellar!"
Pros: "seating and legroom"
Pros: "The crew was great! Having more space than average and even more of you desire is a strong selling point."
Cons: "I know that chips or the like for a meal in economy is virtually standard on airlines today but here is the opportunity for JetBlue to be the un-airline in this area as well."
Cons: "delayed 1.5 hours on tarmac. we took off at the time we were supposed to be landing in Portland"
Pros: "Really feel the difference in leg room in the regular seating compared to other carriers. Crew very nice and boarding smooth and quick."
Pros: "Both of my flights to Boston and back home to Detroit were wonderful! There were no problems or issues with the flight and the service was great!"
Pros: "A routine flight, just as it should be."
Pros: "Everything was perfect."
Cons: "checking in was a bit of a mess not enough staff to put the people into a distinct line and efficiently process"
Pros: "I did like the movies available"
Cons: "Not sure but seems like the flight was over booked. Flight crew should make sure carry on bags are whats in the storage not a birthday cake"
Pros: "JetBlue gave each passenger a $150 credit"
Cons: "The plane was delayed by 5.5 hours. We had a 6:45 pm reservation that didn't leave till 12:15 AM. We got home Monday morning at 4 am. Normally it wouldn't be "terrible" but my son was starting a new position that Monday. I learned my lesson, don't book the last flight out. I just don't understand why they didn't get new equipment and a new crew sooner. As it was they had to fly in a different plane in and flew up a crew from Ft. Lauderdale who flew us home to Ft. Lauderdale. I'm still not sure what caused this problem."
Pros: "From boarding to hospitality of all the crew members and the ease of the flight, It made it a great experience! I am not one who likes to fly but will definitely fly this airline again when the opportunity arises!"
Pros: "The smooth ride to Kingston"
Pros: "Only good thing was upgrading to the even more space seat"
Cons: "1. It was delayed 3 times idk how that's possible 2. They didn't offer any refreshments for the delay 3. They took stand by and had confirmed checked passengers arguing for their seats (normally airlines wait until the aircraft is finished boarding or have space) 4. The staff was horrible and not friendly at all. Very disappointed in JetBlue on this trip"
Pros: "Crew were professional"
Cons: "Flight was late. 30 minutes waiting for a gate at Richmond"
Cons: "Need display screens for entertainment."
Pros: "Boarding was good"
Cons: "Plane smelled like urine"
Pros: "I honestly like the fact they load the plane from the back to front rows."
Cons: "Additional snacks and drinks cannot be purchased. It would be nice to have more bottled water or additional selections."
Cons: "Everything was good"
Cons: "Don’t be delayed by more than 1 hour. Twice the same day / both directions."
Cons: "Refueling took over an hour."
Pros: "Friendly flight attendants. I appreciate the complimentary bag check for my carry-on bag to the destination."
Pros: "The crew is always smiling and ready to help you and I really like that."
Cons: "Great flight. We were delayed but the crew kept us well informed and tried to make up time in the air"
Pros: "Comfortable and spacious seating. Quick and smooth flight."
Cons: "Since this was such a short flight, there wasn’t much to improve."
Cons: "An officious crew who said they had a 'seat belt detector' to tell if people's seatbelts were fastened. A late flight... with lies about the reason for the delay."
Pros: "Amazing crew as always"
Cons: "Wifi on smaller hoppers"
Pros: "Movies and snacks on board. Friendly staff"
Cons: "They should provide free headphones"
Cons: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Cons: "The Wi-Fi cut out a bit"
Pros: "Every aspect of this trip with Delta was super! We were on time, a bit early even. The flight was smooth and comfortable."
Cons: "I would prefer fresh fruit or vegetables as a snack."
Cons: "Terrible landing"
Cons: "Everything. Flight got delayed, luggage was sent before i boarded the plane. Terrible service of Delta. Never again using Delta or going to Atlanta. Wasted two days already from my vacation..."
Pros: "Free movies available in-flight"
Cons: "temperature during flight. Freezing then hot, freezing then hot and never a comfortable temp. Food was terrible. Entrees were flavorless and smelled terrible. Time they served food made no sense at all either. Within the hour of getting on the plane, they served a meal which made no sense because most folks ate before getting on the plane. Stewardesses were not friendly (only 1 made me feel valued and welcomed)"
Pros: "The fact that I was so relaxed."
Cons: "The food"
Pros: "Food and service was amazing."
Cons: "Seat wouldn't redline."
Pros: "How nice and gentle they were."
Cons: "Long waiting lines."
Cons: "Small seater aircraft was cramped"
Cons: "La incomodidad de los asientos además que la escala fue de más de 6 horas y fuimos los últimos en abordar. Para colmo los asientos fueron los últimos de la fila y ni siquiera eran reclinables. Creo que deben tomar en consideración a las personas que estamos tantas horas en la escala y permitirles abordar primero además de darles asientos más cómodos más aún si hemos comprado los boletos con tanto tiempo de anticipación."
Cons: "They wouldn’t accommodate with seating and I couldn’t sit with the people I came with. Also they served almonds and I’m allergic. The guy sitting next to me requested almonds causing my eyes to swell and my throat to close"
Pros: "Entertainment did not work even though it was a quick flight we sat at the gate for a while which turned the flight into hour and a half."
Cons: "Seats a bit cramped"
Pros: "Love the free movies and individual screen, and the new seats are more comfortable"
Cons: "That it wasn’t 1970, with full meals and more leg room"
Cons: "Step stairs, no help getting up or down. You should use a Laeger plane and a jet bridge. It was awful down and up and down stairs, then walking across the tarmac, not sanded,NOT SHOVELED. Have you gone mad?"
Pros: "Great to have in flight TV"
Cons: "See above"
Pros: "Quick flight!"
Cons: "Didn't realize the last seat on the plane doesn't mean back."
Pros: "The comfort and attention on the part of the cabin crew of the flight was quite good."
Cons: "What I did not like was the process to go to the assigned air terminal in El Salvador, the process was slow and we took the flight at the end of the last one. The same was the process from Los Angeles to Seattle that was our scale. Process too long and go back through security, the boarding gate was almost closed. I think that for these cases they should leave more time for the stopovers that come from international flights. For my part I did not choose this option, since I was traveling with a person with mobility problems and separated the group for admission to the process of entering the USA."
Pros: "Service and staff."
Cons: "No entertainment system on a very new A320. Gate G14 and G15 in Minniapolis is always vey contested"
Pros: "Made friends on the way to Maine!"
Cons: "There delay"
Pros: "very punctual and nice aircraft"
Cons: "timming of the flight"
Pros: "Crew was excellent and the timing of the flight was very good."
Cons: "Nothing to do with personnel but my seat was changed from when I booked. I wound up in the last row at the very back versus what I had booked. I think they changed the type of plane."
Pros: "Porsha. The best flight attendant ever. Not"
Cons: "Liked everything"
Pros: "I was automatically upgraded."
Cons: "I was upgraded, which I appreciate very much. However, I was upgraded to a window seat. With my bladder situation it was comfortable. This is why I only book aile seats."
Cons: "not enough leg room and space. The business class should be at the minimum for economy. My standard carry on luggage did not fit the over head compartment."
Pros: "Get a day in NYC"
Cons: "Two daytime flights booked so can't get to Bangor until the 9:00 pm flight tonight. Aitline only coveted one night at the hotel. Had to buy a second night so we don't have to carry our bags around all day."
Pros: "Nothing in particular"
Cons: "So I originally had the free seat 11A. The app offered me what looked like a bulkhead from the seat map on the app at seat 10A for additional $19. I feel for it. No bulkhead, no extra room, nothing, waste of $19"
Pros: "Smooth flight"
Cons: "The entertainment on the app, bring back the good old tv's on the flight"
Pros: "Smooth flight and always a plus to see a beautiful smile throughout the trip from our Flight Attendant Stefany!"
Pros: "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
Cons: "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"
Pros: "Crew remained positive and apologetic for the long delay."
Cons: "Lack of notice that there was no Pilot, maybe let people know so we can be less stressed about leaving as well as arriving on time when others depend on you to."
Cons: "NEVER FLYING SUNCOUNTRY AGAIN"
Pros: "The crew was amazing"
Cons: "Flight be on time"
Pros: "We were just happy we got to go without much delay due to weather"
Cons: "I didn't know about the availability of the online wi-fi until just before we landed. That could be disclosed better?"
Cons: "Reasonable flight ticket with a lot of added costs. End flight costs are high."
Pros: "The flight was uneventful, which is how I like it."
Cons: "My flight was fine; boarding was a real pain. The gate in Boston is very inconvenient, the charging station didn’t work, and I couldn’t hear when my boarding group was announced. The TSA crew in Boston was a nightmare as well. Unusually rude, and shoved my stuff through the x-ray machine faster than I could grab it. They pinched my kid’s fingers!"
Pros: "We were 2 hours late leaving Dallas on June 2 and 2 hours late leaving PV on June 9. Seems to us they need to change the time!!.. We won't be flying Sun Country again."
Pros: "Sun Country is a good airline."
Cons: "That Sun Country is charging for carry-on items."
Cons: "They charged for my carrie on! I didnt have o pay when I flu with you guys! I was surprised!!!!!!!!"
Cons: "seats have gotten absurdly tiny. I'm 5'11 and 155lb (not overweight) and I felt so cramped."
Pros: "Plane was clean and well maintained. Flight staff were friendly."
Cons: "Typical Sun Country at this point. It takes 40-50 to check a bag - which you have to do now under their new policy. They had 2 people working the bag check-in stand while every other airline had between 4 and 8 people working. Luggage was agin very slow to the baggage claim, but this appears to be standard at this point. Their app is a disaster so you can't select seats efficiently. Overall, you may save $15-20 vs flying with delta, but the poor experience with Sun Country isn't worth it."
Cons: "Because of the new baggage rules Sun Country out in place, the wait at the bag claim was almost 30 minutes before it even arrived. Sun Country used to be a great airline to fly, but given the poor service since the baggage rule change in October 2017, I won't be flying them again."
Pros: "Flight was on time-actually left a bit early."
Cons: "No free on board movies. Turning all the lights on at descent when I was sleeping."
Cons: "No leg room what so ever. Can't carry on luggage anymore for free."
Cons: "Grungy terminal in MIA. Little in the way of food available flight in Terminal G at MIA."
Cons: "Plan was delayed due to mechanical problems. Flight crew was not very friendly"
Cons: "They delayed boarding because they didn't want us to sit on the plane because we 'couldn't leave the airport early' but then we ended up taking off 20 minutes late. Jet bridge took 15 minutes to attach."
Pros: "I like the crew"
Cons: "Seats were not comfortable"
Pros: "Excellent service"
Pros: "Friendly staff"
Cons: "no snacks"
Cons: "Cabin was about 85 degrees the entire flight"
Pros: "Boarding was good and agent was able to move me and my 2 family members to an exit row so we could be together."
Cons: "Plane left late due to "showers" at MSP, then at LAX we had to taxi from north side of airport to south side, further delaying us 15 minutes or more. Also, exit row seats did not recline even though agent had told me they did recline. None of us could sleep. Very uncomfortable!"
Pros: "My bag was a couple pounds overweight, but the woman at check-in gave me the opportunity to move things around to make sure my bag was under the 50 pound limit. There was NO WAY I was paying an extra $50 because my bag was a couple pounds over the limit. I was so flustered after moving things between my bags that I walked away after getting my boarding pass and forgot to pay for my baggage. I went back and apologized, and the woman at check-in was very understanding and polite. Boarding the plane was very quick and there were no issues. I was seated next to 2 unaccompanied minors and the flight crew took very good care of them, which was a relief to me."
Cons: "I tried to check-in online the day before my flight and it said that all seats were already booked unless I wanted to pay extra to be in the preferred section or in the exit row. When I got to the airport, I was not allowed to choose my seat and ended up in the very last row on the aisle, when I had already requested a window seat online. Throughout the entire flight, people (including the flight crew) were bumping into me and my seat or using my seat as an arm rail while waiting for the bathroom. Everything with this flight came with an extra fee. I would much rather fly Delta and receive in-flight entertainment, charging stations, and online check-in where I can choose my own seat."
Pros: "1st class is solid....warm cookie...yum! Great service!"
Pros: "They listen to necessities and try to accommodate you but can't assign seats together."
Cons: "No entertainment. Very little space on the plane"
Pros: "Very good have fun with the"
Pros: "Everything was great, no complaints. The roomy, leather seats made the 31/2 hr flight easy. The crew was very respectful and professional. The way flying is suppose to be. Thank you. John"
Cons: "No complaints."
Pros: "Sun Country checked my bag for free since they were short on space. The seats were comfortable and they offered drinks and snacks often. The staff were friendly and helpful."
Cons: "We took off late due to a mechanical but were not updated regularly."
Pros: "Overall it was good but the airlines want more more moneyif you pay close to $1000 you should get free movies not have to pay $12"
Cons: "My tray table was broken so I had to eat in my lap. Very uncomfortable as since there were still open seats I would have expected that my husband and I be seated together and there were two seats together in row one with just a jumper sun country employee occupying. Flying first class is expensive and I expected better service as well as wi fi"
Pros: "As expected."
Pros: "comfortable seats"
Pros: "I had not heard of Sun Country before. I loved the price and the easier boarding and everything else. I wish I could take this airline everywhere I fly!"
Pros: "I happened to be in row 4, had lots of leg room and the middle seat was empty."
Pros: "Love it"
Pros: "Efficient on boarding."
Cons: "Few Flights statements are too push. People are shutting down their device and told shut off now when they're in a middle of doing it. One person told her I am doing it now. Stop making Sdumtion. Really look and listen."
Pros: "Thank you, SunCountry. This was our first time on your airline and I could not have been more impressed. The process was smooth, simple and extremely timely. Also appreciate the allowance of a carry on at no extra cost. The staff was pleasant and kind. We really enjoyed our experience."
Pros: "seats are comfortable, foot room good"
Pros: "Larger overhead bins. Pleasant and helpful staff."
Cons: "Plane was 45 minutes late in take off custom check and mostly waiting for late passengers."
Pros: "The treatment was amazing. Awesome employees!"
Cons: "Had to CALL airline to get seat assignment. No was to check in online otherwise."
Pros: "The crew was very polite and helpful."
Cons: "I'm a size 4 in women's, average height (5'6") and even I felt like the seats were so tiny and uncomfortable. Plus on our return flight the cool air wasn't working properly, in my section of the plain anyway, and I was over heating to the point I was nauseous."
Pros: "Friendly crew, attentive to needs of passengers."
Pros: "Great customer service from beginning to end. Pilot did a great job as well. One of the best landings ever and I fly a lot."
Cons: "Need to fix their on-line check in. Was told it's been out for months and will be a few more months before its fixed."
Pros: "Ontime flight departure"
Pros: "Easy to board"
Cons: "There was no air despite the vents We were in the back of the craft and could not hear the pilot Nio tv for a 3 hr flight No wifi and very tight seating."
Pros: "The flight itself was great. The people at LAX, however, were not so helpful, but we finally found the Sun County ground person to speak with, and he answered all our questions and was very, very pleasant."
Pros: "Overall quiet,uneventful flight."
Cons: "On a long flight from MSP to SanFrancisco, I've always had flight attendants coming down aisle several times with water. Not at all on this Sun Country flight. Disappointing."
Cons: "Sat in a back row both flights and both times crying and fighting kids were behind me near the bathroom. Wonder if families tend to pick back rows. I will try for closer to the front next time"
Cons: "My flight from LAS to LAX was excellent, it was a larger plane , full and was able to stretch out. I would love to fly American Airlines more but flight times for my destinations are not always the best."
Pros: "Very clean and plane was not crowded!"
Cons: "Food and beverage service, but we completely understand with COVID 19"
Cons: "That’s ok"
Pros: "Even during a delay the crew remained professional. There was something wrong with the plan and I appreciate that safety was the main priority."
Cons: "My 1 hour layover turned into a four hours past 2am arrival."
Pros: "Crew was awesome, friendly, tentative, and welcoming."
Cons: "Screaming kid in the background, wouldn't stop the entire flight."
Cons: "Armrests were broken. No outlets or USB ports to charge."
Pros: "The in flight entertainment was amazing, crew was super friendly."
Cons: "delayed an hour even though the flight took less than an hour"
Pros: "Nothing. Door closed in my face departure board never showed it was boarding and I ran from my other delayed flight to try and catch the Wilmington flight"
Cons: "American needs to step up their device and the airlines should be punished for their lack of service If an airline vises a non weather delay there should be immediate compensation for passengers. No different than what retailers do to their suppliers when supplier is late delivering merchandis"
Cons: "The flight was delayed which caused us to miss our flight in London our family was delayed for 12 hours"
Cons: "Cabin temperature"
Pros: "nice entertainment when you use the AA app."
Cons: "Unbelievable turbulent and bumpy ride. Not AA's fault but the question was "how was the trip?" It was a white-knuckle ride."
Cons: "Better entertainment"
Cons: "Everything. My first leg of this trip was the worst flight I had ever been on and this leg lived up to that standard"
Cons: "Flight delayed 2hrs - but no fault of the airline."
Pros: "Nothing, flight was delayed 3 hours"
Cons: "Everything else"
Cons: "A delay in take off"
Pros: "That I had no issues. Timely, staff accommodating, area cleaned."
Cons: "Had no concerns..."
Pros: "Flight was delayed by approximately 90 minutes. Attendant was friendly."
Cons: "The flight was two hours late leaving Chicago due to maintenance issues. Because of this we missed our scheduled train therefore I had to purchase more tickets."
Pros: "the crew was excellent .... cudos to the flight attendant ... she was both kind and sensitive to our needs."
Cons: "Boarding the plane in DC was less than desirable ... a bus took us to the plane"
Pros: "Professional crew. Good landing."
Cons: "Twice delayed because of delays in Newark connection. Need more room in coach."
Pros: "Availability of WiFi"
Cons: "Tightness of seats especially with so many people coughing."
Pros: "On time"
Cons: "I wish there was another option for a snack. There are many companies that would probably love to advertise through distribution to airline passengers."
Pros: "Plane was newer, had TV/interactive entertainment centers in the back of all the headrests. Crew on board was polite, cheerful, & friendly. Excellent service from the on board staff. Plane had WiFi & plug ins to charge/use items"
Cons: "Almost missed our flight home because American Airlines lost/screwed up our round trip tickets. We were not able to check in quickly or efficiently, & service was appalling, staff was either poorly trained or uneducated. We tried using the kiosk to check in, to avoid the long line. That didn’t work, so we found help. They told us to retry, wasting time, finding out what we had already informed them of. They passed us off to another gate/service counter, who’s line was closed off. So we had to duck the divider. They then redirected us to the kiosks after we informed them it couldn’t find our reservations, so they tried (wasted more time) failed & sent us back to the line we were already in. After that wait we talked to the person at the desk, who also couldn’t find our reservation. They said “I don’t know it’s not in here, what do you want me to do?” I had to tell them to call a manager to get it fixed, we were going to miss our flight. They called & found the problem, then at 3:15ish reissued us tickets for our 3:30 return flight. Still had to get through TSA! There was also NO phone call to hold the plane or to arrange an airport people mover cart. They talked with the TSA agent who told us to go 2 checkpoints down where the line was shorter. So the American Airlines attendant told us to run. Turns out in Miami Airport there is almost a quarter mile of poorly labeled counter space. Went through TSA having 12 min before our reassigned flight left. TSA was helpful, & did their best to get us through quickly. We were then informed we were near gate 22 & our gate was 3, so rushing down another concourse we barely made our return flight home. Where we were forced to check our carry-on. My girlfriend was crying, we were sweaty (from hustling when we never should of had too), hungry, embarrassed, enraged, & not sitting together for our 3+ hr flight! Unacceptable after a 4hr drive to the airport in traffic & returning the rental car at 1:40!"
Pros: "Always prefer American air over most other airlines do the service of staff. Thanks for the extra effort."
Cons: "this flight was delayed going both directions."
Pros: "Online boarding passes a great idea"
Cons: "Don't like to pay extra to reserve seats. Seating is overcrowded - poor leg room."
Pros: "Flight was on time. Easy to transfer luggage from an international flight to a domestic flight. The crew was accommodating. It is such a short flight that there were only pretzels and water without ice served on this flight. There was no entertainment on this flight. Small, clean plane for a less that 1 hour flight."
Cons: "The airline was changed and I was not aware until I arrived to the airport."
Cons: "Rude staff, they changed our flight 2 times and did not offer a drink or food"
Pros: "Left on time from LAX"
Cons: "We booked for British Airways since we have good experience with them before but this is "operated by American Airlines" - not sure why they just don't say American Airlines when booking. It's deceiving!!!"
Cons: "My luggage was damaged and I have yet to hear from an American Airlines representative after I was not ok with a replacement from a luggage company that did not reflect my current luggage brand. Being in the Customer Sevice industry I know this is unacceptable, I would never replace a damaged item with one that was not like the original or ask a customer to do so. I will not fly American Airlines any longer."
Pros: "Friendly staff"
Cons: "Delay taking off"
Cons: "tiny plane with uncomfortable, old seats. no entertainment options on a 3 hour flight. No food options for purchase."
Pros: "Crew was really nice. Kept me hydrated. I liked the movies available to watch."
Cons: "This is something that the airline doesn't have control over: crying kids. It just comes with flying."
Cons: "The plane was almost two hours late leaving. That being said, I think it was weather related and it would have been nice to know the reason for the delay."
Pros: "Newly refurbished plane"
Cons: "Ran out of red wine"
Pros: "The crew was friendly There was a bit more legroom than usual"
Cons: "There was a 2+ hour delay We had to upgrade just to get two seats together but found that the plane was not full when we boarded. I could have saved about $50.00"
Pros: "Crew great but entertainment needs an upgrade."
Pros: "Crew was friendly and attentive."
Cons: "Better food selection and free internet would be great."
Pros: "The only thing I liked was how polite and helpful the staff was at the airport."
Cons: "The flight attendants both seemed unhappy and we're not very polite. They hardly came through the cabin at all. It took a while to get anything. They mostly just stayed in the back talking to each other. The pilot didn't greet us. Just stood there when we walked in. And there was a kid screaming for most of the trip. My seat was broken and wouldn't recline. This was my first trip flying, and on the trip to Miami I flew with Delta. The service with them was tremendously better. I was really disappointed."
Cons: "Flight was delayed, missed my connection and was told I would have to spend the night in Philly."
Pros: "Everyone was helpful and friendly. It was my first trip, and I would do it again."
Pros: "Loved the idea of a screen in front of me, but mine didn't work"
Pros: "I like the updated airplane were we all had our own Tv's to watch whatever we wanted"
Cons: "Had to switch planes twice late boarding food sucks it what to freaking hot in the plan seat where Uncomfy no freaking movie on our way back I'm not sure if I'll fly again with AA to many complains from people"
Pros: "todo me gusto"
Cons: "Free wifi"
Pros: "No delays all on time United gets A+ for service"
Pros: "One attendant did it all. And very well. Impressive."
Cons: "More snack options."
Cons: "Long delay."
Pros: "Very annoyed with the direct tv. No gluten free option for food/snacking."
Cons: "comfortable seating. nice staff. on time flights."
Pros: "Again, on time and great crew."
Cons: "United Express flies out of Terminal A at Newark (EWR) and routinely they do not have Precheck lanes open. Despite flying on the Saturday after Thanksgiving they only had one mixed security line open. When I asked TSA they said they simply weren't staffed to have a Precheck line open. Everyone was working diligently but this happens every time we fly United out of Newark. Traveling with 2 small children it is incredibly frustrating to have to go through the full security line, take off our shoes, and take all of our electronics out of our bags."
Pros: "I got to my destination and didn’t die."
Cons: "Poorly marked gate. Late boarding time. Sat on shuttle for 20 minutes before they took us to the plane. Then we sat on the plane with the heat blasting and no air available. Flight was delayed due to maintenance."
Pros: "The flight was fast."
Cons: "The flight attendant was an angry person. Her attitude was appalling."
Pros: "Left and arrived on time. Great flight attendant."
Cons: "Leg room was barely sufficient to open and use my laptop."
Pros: "A FUN HAPPY TIME AS THE CHAPS WHO SAT EITHER SIDE OF ME WERE CHATTY AND HUMOROUS - THEY WERE HAPPY THAT COLUMBUS DAY WAS TO BE CELEBRATED THIS PAST MONDAY AND WHEN I TOLD THEM I WAS TO CELEBRATE CANADIAN THANKSGIVING WITH MY SON AND HIS AMERICAN WIFE AND THEIR 2 CHILDREN - WELL LET'S JUST SAY THE 3 HOURS OF THE FLIGHT FLEW BY. SMILE"
Cons: "Late departure; tiny, smelly plane; cranky flight attendant."
Pros: "That my suitcase was stowed"
Cons: "Waiting 11 hours for the flight"
Cons: "2.5 hour delay, people were nice, but I missed my connection."
Pros: "it was ok just a long flight"
Cons: "food too high"
Pros: "Niven cabin crew, helped without complaint when my daughter had an embarrassing accident. Very nice crew."
Cons: "No in seat free entertainment"
Pros: "Everything was on time!"
Pros: "New planes have a bit more room and we arrived early"
Pros: "I was impressed that he came into the cabin to talk to us face-to-face instead of just over the intercom. He was friendly and humorous at boarding, and completely serious when he needed to divert. Explained clearly why and kept us informed of next steps."
Cons: "They could have used the bathroom to stuff a few more people on this flight. Whoops, no, bathroom not clean. Tray broken on seat. Seated in last row and asked to close bathroom door of it opened during takeoff. Seated next to very large passenger who wanted to share my seat. Sat on tarmac for 30 minutes waiting to take off. For this, I paid $650."
Pros: "Not really impressed"
Pros: "Seat flight comfort"
Cons: "TSA, food was bad in first class,"
Pros: "The people on the flight with me"
Cons: "Landing poor route and way to much turbelance worst flight I've ever been on. As well as I was almost late for my other flight because the pilot took forever to get to the gate"
Pros: "Flight attendant noticed my husbands t-shirt from Galveston and talked briefly about it. Smooth flight."
Cons: "Since it was a smaller plane the seating room was tight."
Cons: "Although the flight was scheduled to depart quite early, it was delayed twice. Weather was good, but incoming flight was late. Then there was no cabin attendant-40 minute delay. Few amenities in Terminal A of JFK."
Cons: "The customer service and lousy desk agent made my flight that much worse after flat out ignoring me."
Cons: "The old old plane that I flew the 1st leg of my trip. Not having TV or movie screens."
Cons: "The gate agent for United at Newark was very rude and dismissive. Would not answer any of my questions or anyone who attempted after me. His attitude was very poor and seemed to not care about his job. Plane was late arriving in Portland Maine."
Cons: "The flight was fine, but my flight was cancelled on the 29th and the agent who helped rebook my flight was abrupt, then I get to the airport on the 30th and the flight is delayed another 2 hours. Of course it was all "weather" related, so no help from the airlines. I'm not a satisfied customer. I would have flown Delta if it was possible."
Pros: "On time...."
Cons: "Bigger plane than usual.."
Pros: "Our connecting flight was more comfortable than flight from San Francisco"
Cons: "Delay because of change of plane and 3 gate changes"
Cons: "The pilot speeding up and then putting on the brakes time after time on flight from Norfolk 10:30 am to Dulles today. Very rough flight and it was beautiful smooth air today. I'm a private pilot and could not figure out what was going on,"
Cons: "Long wait on the plane on the tarmac."
Pros: "Flight attendant very friendly and helpful Seat row layout of 1 and 2 On time Legroom adequate Smooth flight"
Cons: "Cabin temperature became too cold Seats small Engine noise drowned out announcements of pilot and flight attendant Narrow uneven disembarking ramp at Portland Jetport Lack of clarity about flight gate in Newark. I checked in at Terminal C and had to take a shuttle bus to Terminal A"
Pros: "On time quick flight."
Cons: "No legroom, snack a joke, no entertainment."
Pros: "Appreciative of friendly and professional crew"
Cons: "seat didn't recline"
Pros: "Flight staff was wonderful."
Cons: "Newark Airport. The terminal was probably 60 degrees. Navigation signs were the least helpful of any airport I've flown out of or into."
Pros: "The crew kept you up dated, and they were caring."
Cons: "I loved it all"
Pros: "Finally arriving at the destination."
Cons: "We were stranded in Newark with little to no air conditioning in 90 degree heat. Our flight was delayed 9 HOURS. I lost an entire day of my family's vacation because of United Airlines and their massive blunder. They said it was because there was no air conditioning, but at the same time they said their crew clocked out and we had to wait for new personnel to man the plane. I find it hard to believe that this couldn't be foreseen and avoided. By the time we finally got our crew, we then had to await for a storm to pass, and then 40 other planes had to take off first. All United offered in apology were $10 vouchers that expire in two days, and a free drink on the plane."
Pros: "On time and friendly to Portland as always."
Pros: "Some gate agents were very helpful and friendly with making (gratis) layover changes due to weather issues in my original layover city."
Cons: "They don't assign seats ahead of time, in FCA...too much "juggling" people around prior to boarding."
Pros: "The staff tried hard to be nice and we got to San Fran safe."
Cons: "The flight being delayed and my liggage getting lost."
Cons: "Please read above--I was standing at the gate waiting to board when the gate rep told me and another passenger there was only one seat left--on a flight I was confirmed on! The other passenger said he had a family obligation and the rep handed him the last ticket before I could get a word out. I felt so disrespected and like my business and money meant nothing to United. Then began my saga to get to Portland. Unbelievable."
Pros: "The employees were very helpful."
Cons: "Leg room was good in exit row seat but the seat itself was awful. Very uncomfortable. Having flown in exit row sests before was surprised at hiw bad it was."
Cons: "Upon arrival the flight attendant left me stranded on the tarmack without a wheelchair for 20 minutes. I have serious balance issues and was terrified. My connection was very tight and I barely made my plane to Portland. The pilot finally saw the problem and got the assistance I needed. This was the most frightening wheelchair experience I have even had."
Pros: "I wish I would have caught her name but the staff member at the boarding gate was fabulous! She is someone I would want representing my company."
Cons: "The wafer served with the beverage & my seat assignment stunk."
Pros: "I had no complications before/during this flight. It was as if the air travel angels were smiling down on me, making little decisions like, "Sure. Give her that rare luxury of having no one sitting beside her... twice in a row. And toss in not one, but two of those United Airlines cookies." (Those cookies are sooooo good.) Really, at the moment, I can think of nothing anyone could've done any better."
Pros: "There were empty seats and the very polite flight attendant offered for me to move without me having to ask."
Cons: "I arrived at my final destination and walked to baggage claim. I was just standing there waiting when a young girl walked by me in a uniform and said rudely and almost annoyed, "do you have a question". I replied that I was waiting on my bag. She then said these are it and I said so my bag has been lost? Without any empathy AT ALL she again, rudely and now most definitely annoyed said Do you have your bag tag? I said yes and she proceeded to walk away to a corner office. I assumed I was to follow. She took my tag, no communication at all from her, I said what are you doing and she replied I have to file a claim. She then proceeded to tell me that Newark Airport was horrible and never travel through there if I know what's good for me. This was extremely unprofessional. I was simply wanting some guidance from her on what to expect etc. I had to ask her what my next steps were. She handed me a flyer and said if I had any questions to call baggage information listed on the pamphlet. I left. The next day at about 1 p.m. I called the number and the update said my bag had left the airport and was out for delivery. Keep in mind that I had to work the next day after the airline losing my bag and had to purchase shower items etc due to them being in my lost bag. Portland jetport and my home address is less than 40 minutes apart, yet my bag did not arrive at my home until 8:30 p.m. and I'm also not confident it would have ever arrived because I called around 7 p.m. and spoke with someone who called the delivery service to ask their ETA. I paid $25 to check my bag and yet it was lost. What did I pay for?! If I can help it, I will NEVER fly United again and I'll be certain to tell everyone I know about my experience with this airline."
Cons: "The airplane was freezing, and I'm 23 years old and very used to flying."
Cons: "Deverted to Newark to get to portland"
Airlines flying from Montana to Maine have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Montana to Maine
Masks required on board, masks provided on flights from Montana to Maine
Social distancing seating
Middle seats unavailable to book on flights from Montana to Maine
Testing for antibodies, testing for symptoms for flights from Montana to Maine
Waiving of change fees. Search flexible flights from Montana to Maine