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Cons: Informing that the flight would delayed by three hours ahead of time would have been amazing. Instead of extending the delayed time every 45 min making us miss all the other opportunities to fly out
Cons: Informing that the flight would delayed by three hours ahead of time would have been amazing. Instead of extending the delayed time every 45 min making us miss all the other opportunities to fly out
Pros: Crew was friendly and efficient. The flight got in slightly early. Baggage was swiftly delivered after our arrival.
Cons: Very little legroom. I would have appreciated a small lunch item, beyond a tiny bag of almonds or two small cookies. But this is where we are these days with air travel.
Pros: Check in at the airport- Delta is so friendly and helpful!! Flight crew was wonderful
Cons: Seats are snug
Pros: Not much - the snacks
Pros: Crew was very nice, professional.
Pros: Fast service and precise timing
Pros: I like the comfortable seats and the entertainment feature found on every seat.
Cons: Not much. Delta is superior
Pros: For me the boarding was of fast
Cons: The food
Pros: Great service!
Cons: Connecting flight to as delayed. And my dad was not able to get on the plane.
Cons: We were already very delayed, the flight crew was not nice
Pros: The flight was great from beginning to end. I have no complaints.
Pros: Friendly crew
Pros: The staff where friendly and excellent to talk to. They boarded us quickly and kept us informed. The flight was smooth and comfortable. Great experience
Pros: Crew was excellent, pilots informative, and a very smooth and on time departure and arrival!
Cons: Sitting in the last row where my seat didn’t recline and it was loud and no window. It was claustrophobic!
Pros: Gate agent inATL helped an elderly man get on board early at my suggestion.Proud of our female pilot from ATL-PHF
Cons: I'm so used to the nice screens with free tv games and flight tracker and really missed that on this trip. I'm glad I decided not to pay to upgrade to comfort + this trip for the first time in a long time. I was able to use my tablet for flight tracker but could only see the map and not the stats
Cons: It was a late flight and didn't see the flight crew much at all
Cons: Another delayed flight due to equipment problems
Pros: Friendly crew and on time flight
Pros: Boarding was quick and efficient.
Cons: - Paid EXTRA for an emergency exit row and it felt like I was sitting on a hard wooden box the entire flight. - Food was awful/barely edible. - Plane was old, dingy and dirty. Window shade was broken.
Pros: Airline and airport staff were great
Cons: There was no time to eat. Nothing other than snacks. The time allotted was *barely* sufficient to get from gate to gate. We were starving when we got to our destination.
Cons: The landing was somewhat frightening.
Cons: Flight was delayed with no explanation.
Pros: Delta....ticket counter...gate agents....flight attendants....pilots...amazing customer service with a smile! Very attentive and everyone thanked me ( and other passengers as well for flying with Delta.
Cons: Nothing negative to say!
Pros: Delta is always great to fly on, but this was not the best..
Cons: We had delays EVERYWHERE. What is usually a 40 minute flight from Birmingham to Atlanta took an hour & 25 minutes. Once I landed, I had to connect allll the way on the other side of the airport. Once in air, things were fine, just hot. However, due to weather, we had to fly for an additional 45 minutes in the sky. The crew was as nice as they could be in that situation just overall a frustrating.
Cons: This is the second flight in a row in which Delta has either cancelled or rescheduled my flight at the last minute. Last time I was stranded in the Atlanta airport overnight waiting literally all night for them to return my luggage (which never came, and then was late even to my final destination). I will not be using Delta in the future.
Pros: Staff and equipment
Cons: Early to arrive but gate not ready so we lost our edge
Pros: It's a rather short flight. We grabbed 12A and 12B (should've gone for 10A and 10B when the choice was there) as knees started to hurt. Fine SLC lounge one is fine (mac-and-cheese, chicken, Baileys behind the bar, etc.) to make you happy prior to departure.
Cons: No food, snacks are okay though so this is a wash considering it was a short flight. Sky priority bagging ... doesn't matter. We saw several other bags get unloaded along with ours. No Delta lounge at the destination (RNO)
Cons: They changed my departure hours three times
Pros: First class service and seats
Cons: Lost my bag... very frustrated. Nobody at the baggage claim would give us an answer, they said there might be more bags coming... Then they ran away. We finally wind up at the last bag office and they began the process... We still are waiting for our bag, 14 hours after reporting it missing.
Pros: CVG isn't a huge airport, but it has a good amount of things to keep you entertained/well fed.
Cons: CVG security line isn't terrible, but there seemingly is ALWAYS a decent wait. When a flight is full, like this one, it's never very comfortable – even a short flight.
Cons: The poor service provided to customers when a flight gets delayed, there was no explanation, no gate, we were walking around the airport without any information and the food voucher barely cover a meal.
Pros: Crew very nice
Pros: Every flight was efficiently set for boarding. Flights arrived a little early both times. Great on-board crew!
Pros: Media access was great, flight was on time and flight crew was pleasant and helpful!
Cons: Space between seats/rows was really tight and I'm short. Would imagine for someone taller it would be really uncomfortable.
Pros: - usb abd 110v charging ports on the seat backs - in-flight entertainment system for all passengers - comfy seats and adequate legroom in basic econ.
Cons: - zone 1-5 boarding does not make for good logic - should board all window seat passengers first, then all middle seaters, and finally all aisle sear passengers
Cons: Late taking off, and then unable to get to gate on arrival
Pros: It was my first time to fly Air France. They exceeded my exceptions. The service was great and they made sure we were very comfortable. I will definitely fly Air France again.
Pros: Good seats.
Cons: The quality of customer service and efficiency was lacking at the check in counter. Wrong information was given to many passengers as far as checking in baggage and being sent to several line ques for the agent to tell me in the end that I was told the information incorrectly since the beginning. I therefore was unable to board my flight on time, got switched to a new flight and the new flight was delayed for 3.5 hours.
Pros: Overall flight experience was excellent - no delays!
Cons: As always, Delta has very little room to store anything in pullback seat back of seat in front of passenger seat.
Pros: That we got home. Delta was apologetic but it would be nice if you didn't get stuck for hours touching and looking at the grime left by others.
Cons: Too bad the attitude of one crew member wrecked it for her coworkers but this can happen. Sorry for Delta and pasengers. The plane was disgusting, filthy, miserable. Dirty trays for more than one in our party. The lavatory on starboard side was a wreaking urine splattered mess before the plane took off. Come on airlines. Take your profits and at least clean your crappy old planes if not replace them.
Pros: stewardess was very kind and tried to make people happy during delay
Cons: grounded in charlotte for over an hour despite captain giving false estimates and assurances over intercom. leg room tight and my chair could not lean back.
Pros: We got to change seats because flight wasn't full!
Cons: Delays and not enough seats in gate area
Pros: Decent choice of entertainment options.
Cons: Crew was racist, grumpy and dismissive. Boarding on and off the plane was chaotic to say the least.
Pros: I enjoyed their entertainment movie choices!
Cons: I did not enjoy their food it was simple without taste. Crew member did not know what kind of chicken was being served!
Pros: Great crew who were prompt with service and friendly!!
Cons: All was good
Pros: Crew was helpful and ver polite and efficient
Cons: At the boarding gate they were cherry picking whose bag is too large and whose isn't. My bag was tagged for nothing, no one at the aircraft was to load them to baggage hold. Plenty of space on the plane. What is the point of the fuss.
Pros: As previously stated hated having to go through security again
Pros: Literally one of the worst check in experiences I have ever had traveling
Cons: The person checking me in could have given me a few minutes to help me understand the flight delay
Cons: Flight was delayed
Cons: Any entertainment
Cons: A little bit turbulence
Pros: Great customer service!
Pros: Food was great!
Pros: the fact that the departure was delayed due to a late connection flight from Pisa.
Cons: the extra fees for the tickets of our pets because the reservation was not made on line when that was impossible for us to do when we purchased our tickets, nor when we received the notice on the 31st of August because our computer was already packed in the suit case and didn't see it until September 2nd.
Pros: Same as above.
Pros: Smooth boarding.
Cons: Plane packed to the hilt. Tough to find space for cabin luggage.
Cons: We missed the conection flight.....
Pros: Staff were nice and friendly.
Cons: The plane was dirty. The seatback was not clean, and the tray table was stained. The 9-hour flight did not have any USB ports or outlets for charging. The touchscreen did not work well, and my seat would not move forward or back without me pushing or pulling it. This
Pros: Crew were good with serving food and drinks before our flight . We are sitting on aircraft for 1.5 hrs before departure stuff was excellent to keep us inform.
Pros: No turbulence, very nice Crew, flight was on time. Very smooth flight!
Cons: Cold on plane, could be more entertainment, but the flight having no turbulence and being less scary is more important to me. So I am very happy!
Pros: The premium economy clas was wonderful. All of the amenities, comfort, room made a long trip far more enjoyable. The crew was right there to help me get to the next gate.
Cons: Frankfurt airport is dreadful. I'm elderly and being forced to climb up and down stairs to the Tarmac with luggage and then crammed into a bus to the terminal was terrible. I would avoid Frankfurt at all costs. Lufthansa needs to take some initiative with this.
Cons: Boarding process was longer than expected. Seat assigment from check in was not honored at the gate. FA asked me to switch seat only to favor passenger from Germany.
Pros: Clean. Friendly staff
Cons: Again 2 hours delay
Cons: One of the restrooms was out of service for most of the flight. The other ran out of toilet paper.
Cons: 1.Plane was late to take off. No announcement about it. Some passenger came in the last minute. 2. There were 3 young men being me. They talked extremely loud and were bursting laughing ALL THE FLIGHT, 1 hour 45 minutes. Crew didn't say anything to them. It was very annoying. 3. Unorganized boarding. 4. Announcements were not loud enough. I didn't hear anything due to the talking passengers around me.
Pros: I liked the food.
Pros: Crew was great. I was traveling with infant and they kept us kept us comfortable
Pros: Flight went well.
Cons: Frankfurt airport is large and complex. Takes some effort to negotiate from one flight to another.
Pros: nice and polite crew
Cons: no screens/maps with route information no enterteinment unless downloaded on your own devise, I had an Iphone which is too small to watch anything.... seat hardly reclined at all and felt extreemely uncomfortable
Cons: Oversold flight.
Pros: The service was top notch and the comfort of economy class is better than any American airline I have been on.
Cons: U cannot think of anything.
Pros: The plane was clean, the staff for the most part friendly
Cons: Had to be shuttled out to the plane on the tarmac
Pros: Im very happy with the costumer service of lufhtanza my mom who doesn't speak English or german flew for the first time with luftanza and she said the staff were helpful and she was satisfied with the service
Pros: The crew were amazing!
Cons: I had to pay extra for "out of sequence" booking as I wasn't able to catch the flight out of Manchester to Athens. so i booked a different flight the next day to a different airline. Lufthansa canceled my booking as I didn't take my outbound flight, when they found the booking, they asked me to pay extra. Such a waste of money! Although, the crew on the plane were really good!
Cons: Smelly plane,uncomfortable chairs, AC didn't work properly (hence the smell).No screens, spotty Internet.
Cons: -flight delays-no information provided-no information on gate changes-
Cons: Flight delayed. Pilot told us we would arrive on time anyway, but we were very late and our luggage did not make the connecting flight.
Pros: See ath to mun flight comments.
Pros: I will never use again
Cons: Nothing to like , people very rude
Pros: good atmosphere at the terminal
Cons: Workers at the stores in the airport. The money confusion. best to use credit card not euro... a bit sneaky giving a euro and getting back Polish moneys...
Pros: Very nice gate crew and check in people.
Pros: Faster then any other airline. Supersonic jet ...
Pros: process of online check-in - fully automated so just few clicks on link (without entering booking number etc) which I received by email and I was ready to go
Cons: bus in Frankfurt
Cons: I could not obtain in Frankfurt airport a boarding pass of my connection from Rio to Santiago
Cons: Fell asleep and didn't get any food, even though the cart was 1 row behind me when I woke up
Cons: The boarding process
Pros: No problems at all. Luggage was there a and crew was very polite tried to keep everyone comfortable.
Pros: Crew and flight were fine.
Cons: Seating was cramped. Reclining seats are a bother. I'd love to see the seat ahead slide forward as it reclines to avoid invading the space for the passenger behind.
Pros: Crew was nice
Cons: Wifi barely useable, and in fact not useable over North Atlantic; food was just eatable, didn't include salt or pepper, probably because it was already too salty, came is a soup of barbecue sauce. Entertainment choices were limitless and yet BORiNG! Live tv video quality was appalling, I would have said VHS quality, maybe not that good and only sporadically worked
Pros: Crew was great, on time flight, clean plane.
Cons: Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family.
Cons: I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for.
Pros: The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into
Cons: Nothing,just the seats. Cleanliness was perfect
Pros: Crew is excellent, polite and personal!
Cons: Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good.
Pros: Terrific hot breakfast in bus. class
Cons: Window did not darken like the others.
Cons: When its rain we shouldn’t walk to the air plain
Pros: Staff were professional and polite.
Cons: Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these.
Pros: Flight and the crew!
Cons: Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!
Cons: Flight got cancelled
Cons: The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK
Cons: Travelled business class and was ace experience
Pros: Friendly crew
Cons: Can’t think of anything
Pros: The space at my feet with the chair in front was a bit akward.
Cons: Not being seated next to small kids. Perhaps they should have a separate section? ;-)
Cons: They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this.
Pros: Crew was great and professional.
Cons: Entertainment controls were outdated and confusing to operate. There were no charging ports.
Pros: The crew was great but the seat wasn't as comfortable and didn't have much leg room.
Pros: Nice aircraft
Cons: Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay
Pros: quick/efficient boarding - good staff - good food - easy flight !
Cons: the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -
Cons: The flight was cancelled and had to be rerouted on United Airlines.
Pros: Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options.
Cons: Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler.
Pros: Very good service, teh flight attendants made it as pleasant as possible, plane left on time
Cons: tough to sit on a plane for 9.5 hours
Cons: None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam.
Pros: Gaps between seats are very narrow.
Cons: when serving drinks, cabin crew limited to serve liquor only once and it was poor service.
Pros: MCR airport Mert & Greet parking was smooth and efficient.
Cons: Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’
Pros: Light snack and complementary wine
Pros: Short flight and being able to escape from drunk belligerent Passenger on previous flight
Pros: Excellent service. A meal , drink and a coffee included which we were not expecting.
Pros: Snooth and efficiënt with a KLM service
Cons: No entertainment
Pros: The flight to Gdansk took off and arrived on-time and the staff were professional.
Cons: The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control.
Pros: Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy.
Cons: No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment.
Pros: Everything excellent. Comfortable seats in business.
Pros: Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished.
Cons: Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket.
Pros: Sound was broken on my TV set!
Cons: Called stewardess twice to assist. No response!
Pros: Good service onboard, good food. On time.
Pros: I got some rest
Cons: unable to charge my phone or watch movies
Pros: Great service
Cons: Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority.
Pros: Boarding was quick, Flight on time....just a regular service and plane
Cons: Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old
Pros: Absolutely nothing!
Cons: the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM.
Pros: All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean.
Cons: Service was a little slow going through the gate, it seemed to take a while for everyone to get on board.
Cons: Bit cramped for space
Pros: Nice seats, comfortable.
Cons: Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here.
Cons: KLM crews look unhappy with their work. Everything they do is a favor not duty.
Pros: Got to Amsterdam on time and everything was great including the staff
Pros: Flight was delayed for three hours and was a very stressful flight
Cons: Flight was not on time and got to destination very very late pier management of aircrafts
Cons: The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after.
Pros: Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam
Pros: Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system
Cons: Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward
Cons: They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all.
Pros: Flight was efficient enough and staff were friendly.
Cons: It was delayed quite a bit and more on-time updates would have been appeciated.
Cons: Not making me sit on tarmac pretending you already don’t know the flight is canceled. Enough of the dog and pony shows.
Cons: The wifi was never turned on so we never had any entertainment available. This made the flight less enjoyable.
Cons: I wish there were charging ports so I could charge my device on such a long flight.
Pros: Crew was pleasant and nice as always!
Cons: More room in the seat but I know that’s unrealistic.
Cons: Be on time
Cons: lack of communication on flight delay
Pros: Smallest seats of any airline I've recently traveled on
Pros: Entertainment is great.
Cons: Late and long flight, so bring your own food. Nothing to purchase
Pros: Flight was smooth...take off to landing
Cons: We stay stuck in PVR
Cons: We have arranged for a wheelchair assistance and there was none available and we had to wait an hour after the flight landed for a wheelchair!
Pros: The crew was wonderful.
Cons: Food was passable. Confort was just OK for a 9h flight.
Pros: Great short flight
Pros: The crew
Pros: Very cool touchscreen players on the back of each seat.
Cons: The lights were on 90% of the flight...a night flight.
Cons: Our flight was overbooked and we were moved to a later flight causing a 7 hour layover and arrived at 2am the following morning.
Pros: I liked boarding first and the additional leg room that I purchased
Cons: My TSA Pre was not on my boarding pass even though I have had a KTN since this past May!!
Pros: Hated everything from Boston to Miami.
Cons: The flight between Boston and Miami was so Disrespectful and noises from the Latinos kids without any good supervisions of the family of handling. Even Latinos blasting the videogames and movies on high volumes.
Cons: Terrible rough landing for no reason
Cons: Aircraft at least in our section was very cold the whole flight. My young son was very cold even in a sweatshirt. I was very cold in a sweater, shirt, and jeans. I asked a crew member if they might have a blanket to cover my son, he brusquely replied “No blankets, no pillows!” So we just froze for 5.5 hours.
Pros: On time.
Cons: One of my pieces of luggage was not on my flight. The gate agent was difficult to understand. It was her nasal accented English that was the problem.
Pros: Everything except TSA, my daughter 14, had a precheck. TSA sent her through, and made me go in separate much slower lne. She was upset and scared, which upset me.
Pros: Flight crew and cabin staff were good.
Cons: The fact that I couldn't get 2 seats together until the final boarding is unsatisfactory.
Pros: Almost everything. Only the food was lacking. I like their new planes. The outlet at the seat in coach. The magazine options at the seat as well. I did not look at the entertainment so I will not rate that. The crew was professional.
Cons: Just the food options. Ginger snaps was what was served for food and a beverage. I suppose this is what obtains on most airlines these days but can't I hope for something more like maybe a sandwich? AA has the opportunity to set themselves apart in this area.
Pros: The movie selection was great, the movie player barely worked.
Cons: The movie player/touch screen barely worked. The food is terrible.
Pros: On time. Nice plane.
Pros: My flight wasn't completely full, so I had a row to myself. The pilot was excellent; takeoff and landing were very smooth.
Cons: I had to gate check my luggage because of the small plane size. Had I had a shorter layover this could have caused an issue for me.
Cons: Terrible plane. Old. No tv. No charge points
Cons: The seats were so close together! I was between two men, and one was spitting tabaco into a cup. It was terrible.
Pros: More options for food like rice chicken or rice beef
Cons: Pls have decent meal plans and the seats were very uncomfortable American Airlines need improvement in all areas
Pros: I liked that a pilot of the flight was a woman.
Cons: First, the gate staff in Dublin called my name to assure my bag was arriving to JFK. They assured it is! Guess what! The bag never arrived and was stock in London!
Cons: Operated by American Airlines and the service was poor The air attendants just threw the food down and the flight was not even full Had to pay for drinks- never have to do this on British Airways. Not equal service considering they are partners
Pros: Confusion, delays, rude employees...you name it, this trip had it. I will do my best to avoid flying with these guys in the future.
Cons: Flight delayed 15 hours. Poor communication and outright lies from staff. Unwillingness to help find or pay for a place to spend the night. Rude staff
Pros: Once we got on the plane, everything was pretty standard
Cons: Flight was delayed 5 hours.
Pros: Seat configurations
Cons: Movies inflight entertainment outdated
Cons: The fact the flight was delayed for 5 hours due to weather.
Pros: There was a crew member Dario, from Lima to Buenos Aires that was super nice.
Cons: The ticket was printed as Avianca trans to American Airlines. That was wrong. The ticket was for Avianca and I went to American and I lost a lot of time. Then the line was long and took me for ever to check in
Pros: The flight was delayed, apparently due to weather. I rebooked this flight after the first two legs were canceled. I was given an economy plus seat for this flight which made it more enjoable.
Cons: There were seats on the plane that were "inoperative". How is that possible or safe or legal?
Cons: Inattentive flight attendants, overhead space was not well managed. Cash only
Cons: Rude staff sarcastic
Pros: I thought the crew was friendly and the food was pretty good.
Cons: The plane did not have personal TVs, which means they showed a handful of bad movies overhead and on a nine hour flight, it's hard not to be able to pick a movie or pick a TV show.
Cons: The flight was delayed 2 hours and the gates were so crowded. Plane was very crowded, my luggage almost went missing
Pros: Friendly service
Cons: You need to add a not applicable choice to your list. I did not eat the snacks offered on the flight nor was there any entertainment that I could find.
Pros: Great customer service and attention
Cons: No inflight entertainment
Pros: The food was good. The flight attendants were friendly and provided good customer service. The flight was pretty smooth (little turbulence).
Cons: The flight was delayed over 11 hours for maintenance. They provided car service back to our home but we waited an hour at JFK for the vendor Skyway to arrive. The car had a bad odor and the driver didn't know who he was picking up or where he was taking us. Should seriously consider contracting with a different vendor. The next morning, after we boarded, we waited an hour on the plane before taking off while they searched for a maintenance book. The entertainment system did not work at all nor did the Wi-Fi. Overall American Airlines did a very poor job communicating the delays ahead of time. I won't be flying an international flight with AA again.
Cons: Having only 35 minutes to change planes due to cancelled initial flight. Miserable at best experience.
Pros: Although the flight was booked solid I was bery comfortable. The plane had frontal entertainment which made time go by fast.
Cons: The temperature on the flight was super warm. I was uncomfortable. I was told that with Layover I would receive my check in bag for Hotel stay. the attendant took a discription of my luggage for other united employees to tell me it would take 3 hours to retrieve my luggage. They didn’t even try to look for it or help me. Then what’s the point of taking my discription down? Now I have to stay at a hotel with nothing on me. So ridiculous and rude.
Cons: Love it
Cons: They boarded us in spite of the fact that the flight had been delayed 40 minutes. We were all getting alerts on our phones but were told to disregard it and board anyway. We then had to sit on the runway for 40+ minutes until we could take off. Since we were traveling with two small children, it would have been preferable to spend those extra 40 minutes in the terminal rather than on the plane.
Pros: Pleasant, uneventful flights.
Cons: No complaints.
Pros: Seat uncomfortable and not even a tv
Cons: The entertainment
Pros: Not the flights problem that I have sciatic issues and get very unconfortable, not going to lie I was more uncomfortable than I thought I’d be. Bathrooms were clean and staff was wonderful! Besides the long flight and my own back issues, great flight.
Cons: If I upgraded to first class!
Pros: The flight attendant was very sweet and helpful.
Cons: Every.single.time I take this flight we sit and wait for upwards of 30 minutes for someone to be available to park/unload the plane. The wait is so consistent it’s ridiculous.
Pros: Hearing progress and warnings of turbulence ahead, everything else great - flight attendants especially.
Pros: Great service, quick and easy!
Pros: No problems to deal with
Cons: It took 35+ mins for bags to be unloaded in claim area. And I was 1st class!
Cons: Plane as dirty and dislike direct tv
Pros: Upgraded Business Economy was much nicer than regular Economy. The flight got in to Tampa early.
Cons: Bathroom not maintained during flight. Vomiting child seated behind us (which I know was not the airlines fault, it was gross though).
Cons: We waited an hour and a half for de-icing in Bozeman and I nearly missed a connecting flight in Denver
Pros: Flight was on time, smooth with efficient boarding and quick baggage retrieval.
Cons: Only one beverage service shortly after takeoff. No additional offers of drink or snack on 6 hour flight. Attendants were sitting around in rear galley. One was knitting! I told them that trash receptacle was full in restroom. The response was "I'll put on gloves and "push it down" but it was still unusable fifteen minutes later. Had to pay $7.99 to access flight map. No earbuds were offered. Attendants were invisible except for collecting trash.
Pros: Informative Gate Attendant Nice flight attendant
Cons: I couldn't take my computer bag on board and had to empty it because of the small space overhead. Bozeman airport was very nice. Easy to maneuver in the airport.
Cons: Way overcharge for 3rd bag -$150 for single relatively small bag!
Pros: The attendants tried to be cheerful in a difficult situation.
Cons: Once we were boarded we waited for a long time in a crowded stifling hot plane. Requests to the crew were met with helplessness on their part!
Cons: Getting bags checked was a nightmare in Bozeman with United. Way understaffed behind the counter. This is a typical problem in Bozeman at Peaks.
Pros: Magazine was worth reading
Cons: Boarding process is broken. They start boarding on time, 50 minutes before the flight, but the group system they use doesn't get people on efficiently. Both legs of the flight took over an hour before the plane was remotely ready to move.
Cons: The united employee starting with the man in the ticket area by the gate. He was VERY rude and unprofessional. He was talking to me like was a dumb person. He was explaining to me that I could only take one bag on the plane and it was how he explained it to me that I did not like. United needs to work on getting rid of people like him, they are agitators.
Pros: The seating seemed a bit more spacious~very much appreciated!
Pros: It was a pretty standard flight. Nothing stands out.
Cons: We were delayed due to mechanical issues, had to wait for a new plane...took a long time - 90+ minutes. However, they kept us in the loop and we knew exactly what to expect. Handled as well as can be expected.
Pros: everything is perfect
Cons: i wish i have something to say
Pros: On time. Comfortable
Pros: Friendly atmosphere, comfortable, friendly
Pros: Leg room and a snack was provided. Also, the entertainment options were top notch!
Pros: Everything two thumbs up for the flight, plenty of room
Pros: The seats we're ok
Cons: Delayed, bad service, bad boarding technique, bad cabin crew, and when we landed we spent another 30min taxiing and sitting. My connector flight was delayed two hours and by time I got to San Diego my rental car company was already closed.
Pros: Good solid trip. No issues and went smooth. Your team Was good both ways.
Pros: I like being able to use the United App,
Cons: I don't like having to pay for all entertainment in the headrest tvs. The app is much more convenient.
Cons: What ever happened to leg room? And I know that real food is a thing of the past on airplanes, but at least Jet Blue provides snacks that occupy more than one mouthful
Pros: Warm friendly competent staff.
Pros: Employees were very nice
Cons: Seating very cramped I'm six foot one maybe you guys should look at JetBlue
Pros: smooth check in, effortless boarding
Cons: 1/3 of a soda can for a drink? Just give the clients a can for heaven's sake! too short a flight for much but the snacks are pretty tiny
Cons: IT system outtage, grounded all domestic flights
Pros: It was Great Thank you
Pros: Several channels for entertainment.
Cons: Rough landing. Plane bumped up and down when touching down and swayed.
Cons: We had to sit and wait for a while because nobody picked up the captain and co-pilot at their hotel. There was no AC in Raleigh while we were waiting, so the plane got pretty hot. The captain said "they should've known this plane has no AC and hooked up the external power, and I apologize". It wasn't great.
Cons: Hard to sleep, turbulence
Pros: Food was better than ever and crew was very good. Usually mid flight meal which is wonton soup is luke warm. For the first time it was hot and got hot chili delivered separately. It was actually good. Breakfast also better than usual.
Pros: On time
Cons: Luggage lost or left in Chicago with meds including insulin, had to stay in motel in Portland, ME to wait for morning flight. Hope luggage is on that flight. He needed his meds and only wanted to help when they said there was too much baggage. Mr. Perrin had only one carrying with everything in it. The flight itself was fine and he had good aisle seats and wheelchair at all points, but the lost luggage with the important meds caused a problem. We hope United found it.
Pros: Held flight from Chicago to Harrisburg so we could make connection. Arrived MDT only 30 minutes later than original schedule.
Pros: The crew was the most polite, calm and reassuring crew I've ever come across. When faced with the mounting frustrations of a cabin full of delayed passengers, these guys were smooth as silk. Bravo!
Cons: Being grounded due to weather is unfortunate, but the team did so well in managing expectations, it's hard to be mad.
Pros: Crew was great.
Cons: Unfortantely their was a mechanical problem that delayed the flight. I understand that failures occur, but only having one mechanic available to work this problem is not good. What happend to the two person concept when working on critical aircraft systems? Pretty hard landing at Chicago.
Pros: New seats (more room & comfort) & movies
Cons: No food no wifi
Pros: Great overall leg of the flight
Cons: No one working the ticket counter at check in for questions. Obviously understaffed!
Cons: Its a joke paying money to watch broadcast T.V.
Airlines flying from Montana to Poland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Montana to Poland
Masks required on board, masks provided on flights from Montana to Poland
Social distancing seating
Middle seats unavailable to book on flights from Montana to Poland
Testing for antibodies, testing for symptoms for flights from Montana to Poland
Waiving of change fees. Search flexible flights from Montana to Poland