No tv old plane $4000 round trip for 2 first class felt like coach
Everyone on staff is always so friendly and helpful! Flight was incredibly enjoyable. Thank you Delta crew.
Delayed for various reasons, but no other problems
I enjoyed the direct non-stop flight! The air in the plane wasn’t very good. It started to get rather hot on the plane.
All staff very friendly and accommodating
Smooth flight and arrived early
Pros: "On time, clean and comfortable"
Pros: "Great crew."
Cons: "Mask enforcement"
Cons: "Need display screens for entertainment."
Cons: "I was really surprised that economy seats were not blocked off for COVID. They are tight enough as it is and I used SkyMiles to upgrade my seat and sat in a seat that was no different from economy and sat next to someone as well."
Pros: "Boarding was good"
Cons: "Plane smelled like urine"
Pros: "Felt very clean and so glad they are not selling every seat"
Pros: "Amazing crew! No flight cancellation!"
Pros: "The food was exceptional! I’d order it again at a restaurant if I could!"
Cons: "Still normal awkward/tight economy seat. It’s to be expected but the coat hook and free slippers make it better than a lot of other airlines."
Cons: "The main economy seats were far too narrow."
Cons: "Don’t be delayed by more than 1 hour. Twice the same day / both directions."
Cons: "Great flight. We were delayed but the crew kept us well informed and tried to make up time in the air"
Pros: "Everything about Delta has been great. Especially the attitude of the staff"
Pros: "Comfortable and spacious seating. Quick and smooth flight."
Cons: "Since this was such a short flight, there wasn’t much to improve."
Cons: "Announcements were too loud in earphones (could damage ear drums) and entertainment was turned off while waiting 30 min for the gate to open."
Pros: "The crew was amazing! They were all so nice and helpful"
Cons: "The WiFi didn’t work"
Pros: "Movies and snacks on board. Friendly staff"
Cons: "They should provide free headphones"
Pros: "The crew was great."
Cons: "The price of my ticket"
Pros: "Zero turbulence"
Pros: "Friendly, efficient crew"
Cons: "Uncomfortable seat in 1st class. Poor quality video screen, too small, too far away, poor sound."
Cons: "They were short 1 flight attendant, delayed us for 3 hours"
Pros: "The flight was actually ahead of time!"
Cons: "The Wi-Fi cut out a bit"
Pros: "Every aspect of this trip with Delta was super! We were on time, a bit early even. The flight was smooth and comfortable."
Cons: "I would prefer fresh fruit or vegetables as a snack."
Pros: "Everything was on time and efficient. I also liked that the captain came on and updated us on arrival, turbulence, weather, etc."
Pros: "Staff was great and friendly to talk too. The greeted every flier and it was a good flight."
Pros: "The cheese bites were amazing!"
Pros: "Chairs was comfortable"
Cons: "I had a kid kicking my chair the whole flight."
Pros: "love that Delta is now giving out Kind bars. Thanks!"
Pros: "Great experience. Left on time and landed early. Comfortable and great crew"
Cons: "Wish there were more snack options"
Cons: "Boarding issues cause delay after plane had to be replaced People were double booked Then land awaited on tarmac because of no ground crew Caused me to miss my next flight"
Pros: "As usual great staff and awesome entertainment/connectivity"
Cons: "Due to weather & maintenance flight was delayed for IFR release & fuel temperature gauge issues. Staff was very helpful. Would have appreciated a drink voucher. Some unprofessional passengers took their frustrations out on the flight attendants."
Pros: "The people was relaxed and the flight attendant was polite and professional.. everything was on time"
Cons: "Nothing at all great service"
Cons: "Crew was grumpy and Curt. Seats still smaller than a kindergarten class, and didn't even serve water."
Pros: "The crew was nice."
Cons: "This was an older, smaller plane and it had more leg room. Appears I’ll have to start checking Delta to see what birds flying the leg."
Pros: "I liked the fact that were were able to watch movies complementary, staff was very kind and looked good and for the most part the air craft was spacious than United Airlines"
Cons: "I disliked the fact that their weren’t any charging station, I wasn’t able to to charge my telephone device previously but I thought I would be okay sonce air crafts that I have boarded have out lets to charge devices, was an inconviencesince I wasn’t anle to contact family. Also there was complementary movies to watch but there werent any head phones that were given, united aire lines provided us with head phones for entertainment."
Pros: "Very quick boarding process. There was no entertainment so I couldn't rate that."
Cons: "There should be a N/A option if there is no entertainment available."
Pros: "Entertainment did not work even though it was a quick flight we sat at the gate for a while which turned the flight into hour and a half."
Pros: "Great to have in flight TV"
Pros: "Excellent leg room. Comfy seat"
Cons: "Seat couldn't recline back. Was a little uncomfortable for a long flight. Chair had crumbs on it before I sat down-it was easily wiped away meaning no one had cleaned the chairs or looked at them beforehand. Absolutely freezing. Wearing long socks and boots and my feet still felt frozen by the end."
Pros: "Great flight. Excellent pilot and the head steward or whoever was giving us update information was excellent."
Cons: "Would have liked a meal offered after a long delay."
Pros: "friendly staff check in was fast food was good"
Cons: "as always not enough room in the seats"
Cons: "not enough leg room and space. The business class should be at the minimum for economy. My standard carry on luggage did not fit the over head compartment."
Sat two rows past bathroom but it smelled the entire duration of the flight - inadequate exhaust - cabin definitely not under negative pressure - not good for quality of air never mind covid Attendants were great - no complaints there
Everyone was very helpfull with bording.
Pros: "It’s been a while since I have flown United, but I was pleasantly surprised by how great the crew on both of my flights were. I flew basic economy and was treated better and had as much leg room as with “upgraded service” from another carrier with an American name. After this experience I’ll go out of my way to book on United. Thanks"
Pros: "Flight landed earlier than scheduled making my connecting flight much easier"
Pros: "what's there ever to like in United? One things is worse than the other!"
Cons: "Flight was delayed 1 hour for crew not showing up. contacted customer service 2 times on phone and was promised to get travel voucher in 24-48 hours. Never got that. On 3rd time contact I was asked to email their support I did one week ago and nobody bothered to respond yet. Typical United!"
Pros: "Just a great flight and service. Super happy for getting home early!"
Cons: "flight was delayed. tug car didn’t work"
Pros: "Timeliness and staff were the stars"
Cons: "Having to use your own device to watch a movie"
Pros: "Easy boarding and crew kind of ok."
Cons: "There is a toilet for the main cabin right behind row 5. The door was constantly banging due to a long flight from Orlando to SFO 5hrs 23 mins. Very old uncomfortable first class seats with very little reclining due to the toilet being so close. Not good!!! No real entertainment unless you brought it with you. If this is the standard of United first class now think I will give it a miss in the future."
Cons: "There was a delay at the beginning with no communication. The AC was off in the beginning and it was too hot hen after it wa turned up way too high and was freezing. The seats were really uncomfortable."
Pros: "United combined two half full flights, left us on the plane waiting for the second flight passengers to load"
Cons: "Yet another United flight delay and cancellation.United combined two half full flights, left us on the plane waiting for the second flight passengers to load"
Pros: "Efficient crew, knew their business, executed their functions well."
Cons: "Small planes are inherently less comfortable, but that just goes with the package. Nothing you can do about it."
Pros: "It was quite average, nothing special.They severed some drinks and you get a bag of pretzels. The staff was very friendly and nice. It was only a 1 1/2 flight, so the only entertainment is magazines."
Cons: "The legroom was fine for me, but if you are about 6ft tall or over, you will feel a little cramped. Try to get an exit row seat if can."
Cons: "Empty unsold seats that couldn’t be used by anyone once plane took off."
Cons: "Didn’t have a requested wheel chair on arrival. Mother (93) had to be helped to walk up ramp..them asked for help"
Pros: "That it got me to Paris safe"
Cons: "No outlets to charge your phone, and the tv played the same movie over and over. The meals were also cheap. Didn't like any of them. Should have flown southwest or delta."
Pros: "Crews were great, customer service was great! Rescheduled several times due to weather."
Cons: "Sitting on the ground at the wrong airport for fuel to wait out the fog in Denver."
Pros: "The entertainment was top notch. And the staff were courteous and friendly."
Cons: "This plane has no room in economy. I could only sleep in 20 minute rounds cause it got so hot on the plane. And did I mention there’s no room?"
Cons: "Didn't make the flight"
Pros: "Entertainment was simple with ample choices"
Cons: "The seating space was cramped. Seats did not decline enough. Seat itself was not comfortable. Back pains after flight. I am not looking forward to the return flight"
Pros: "The crew was great."
Cons: "The plane was late for no reason."
Pros: "Our flight attendant from Chicago to Muskegon was awesome!!!"
Pros: "United Airlines for a change did a decent job flying back to LAS unlike our flight from BUF to EWR which got canceled and we had to drive to Newark which was not only disappointing but to witness customer service uncaring even more distressing."
Cons: "We may not choose UA for our family from now on. Quite a bit of confusion even when trying to reach customer service over phone, the hold time is 15 to 20 min?"
Pros: "Comfortable all the way."
Cons: "The woman next to me had her computer angled toward my face with the brightness all the way up. On a red eye. It was rude, and she prevented me from sleeping at all on the flight."
Pros: "The attention of the captain with the passengers and that we arrived 10 minutes before"
Cons: "One of the crew members was late to arrive, so boarding was delayed. However, The gate crew was amazing, very communicative and apologetic. During the flight the attendants seemed very agitated, I think a smile would go along way to improve the attitude of everyone. I also work with the public, I get that it is challenging, but I do believe that the simple gesture of a smile sets the tone."
Pros: "Staff & crew very friendly."
Pros: "Crew was nice and lots of different choices of food."
Cons: "So crowded on the plane you could barely even use the restroom."
Cons: "The personal entertainment was not working."
Pros: "The flight to LAX was comfortable"
Cons: "Most every flight was delayed. We were drop in Dallas and arrived 5 hours later than planned"
Cons: "Had to wait on tarmac 40 minutes before being allowed to exit the plane."
Pros: "Roomy seats, blankets and pillows. Plenty to drink."
Cons: "Busing to the plane and 1 hour delay taking off."
Cons: "I called and immediately provided my precheck number. That was not added to my reservation, and I almost missed my flight because of security lines."
Pros: "I arrived ahead of schedule."
Cons: "The female attendant was very friendly, welcoming and engaging. The male flight attendants, not so much!"
Pros: "Smooth ride and on time staff was great"
Cons: "I didn't like that I had to pay for my luggage that was really horrible they find anywhere to nickel and dime you but glad they let mine be a carry on"
Pros: "After get in the air plain was good"
Cons: "That I was dealy for a day , and had to book my flight next day !!!!!"
Pros: "Boarding went smooth"
Cons: "No leg room, no wifi"
Pros: "Small airport, comfortable seating, polite crew"
Cons: "Snack wasn't my style"
Pros: "The food was decent"
Cons: "It had u comfortable seats. No entertainment. Aesthetically not pleasing. Food was decent at best. Least favorite airline for perspective."
Pros: "Every thing about United this trip , from the efficiency of the gate to the flight itself , I upgraded to first class this trip due to an injury , I never said a word but the staff noticed I was in distressed and I couldn't help but notice how accommodating the entire crew was concerned for my comfort and were on point , also at the same time if I was trying to sleep no one bothered me until I was awake and looking around"
Cons: "Nothing , the Captain was able to find a better route then suggested because of hurricane Mathew ,, we landed earlier than expected from departure"
Pros: "I had long waiting time for my flight from ORD and asked at stall if i can get early flight and the person at desk checked the system and get me early flight with no charge in cooperative and helpful manner with smiley gesture ."
Pros: "The crew was awe some. Comfy flight."
Cons: "Lack of general snacks, prices for actual food, entertainment was submitted par."
Cons: "Ac didn't work on ground. Not tall enough."
Pros: "Same as above"
Cons: "Ditt opp"