More food options on a 4 hour flight
The flight was delayed for over an hour while they tried to find a crew for the flight. The flight crew that eventually showed up were friendly and did a good job. However, getting in at 1:00AM meant that the airport was mostly closed when we arrived.
Cons: "Need display screens for entertainment."
Pros: "Good service amazing crew clean airplane good cleaning protocols"
Cons: "Everything was good"
Pros: "Boarding was good"
Cons: "Plane smelled like urine"
Pros: "Great crew."
Pros: "No middle seats. Crew was nice. More space for people."
Cons: "The ceiling next to the spot lights or calling for help was dirty. I was expecting everything to be wiped. I turned my air fan on, and my there were some brown spots on my hands. And I looked up, it was dirty up there."
Pros: "They had hand sanitizer wipes upon entering plane as well as one time use sanitizer pack included in their snack bag"
Cons: "Don’t be delayed by more than 1 hour. Twice the same day / both directions."
Pros: "Like the pleasantries from the Delta crew"
Cons: "More snacks :) !!!!"
Cons: "Great flight. We were delayed but the crew kept us well informed and tried to make up time in the air"
Pros: "The flight was on time and they did give free snacks! Nice change!"
Pros: "Comfortable and spacious seating. Quick and smooth flight."
Cons: "Since this was such a short flight, there wasn’t much to improve."
Pros: "The access to the full library of entertainment & internet access included with the flight ."
Cons: "Larger Portion/Variety of edible Snacks . . Chips Trail Mix Cheese itz Cookies"
Cons: "Very bad service, airline unrespectfull, discortesy"
Pros: "Empty row!"
Cons: "Movie selection More new releases"
Pros: "Amazing crew as always"
Cons: "Wifi on smaller hoppers"
Pros: "Movies and snacks on board. Friendly staff"
Cons: "They should provide free headphones"
Pros: "Crew was good. As always not enough leg room if you are taller. Resent having to pay extra for more leg room."
Pros: "Friendly crew."
Cons: "Slow boarding."
Pros: "Crew was amazing and friendly. Flight was on time."
Pros: "Early departure"
Cons: "Absolutely nothing"
Pros: "The flight attendants were excellent. The plane was comfortable, as usual. The choice of snacks is great!"
Cons: "Actually, everything was fine. No need for improvement .... even the airfare was great!"
Cons: "Crew wasn’t approachable"
Cons: "The Wi-Fi cut out a bit"
Pros: "Every aspect of this trip with Delta was super! We were on time, a bit early even. The flight was smooth and comfortable."
Cons: "I would prefer fresh fruit or vegetables as a snack."
Pros: "The staff where friendly and excellent to talk to. They boarded us quickly and kept us informed. The flight was smooth and comfortable. Great experience"
Pros: "fast flight"
Cons: "Wi-fi sucks"
Pros: "Prompt action, excelent customer service and accurate reservation details. Auto text message alerts a real life-saver. Boarding was easy, plane was clean and staff super friendly."
Cons: "nothing realy"
Pros: "Quiet trip"
Cons: "Crowded seating"
Pros: "Easy boarding nice clean and spacious, I am tall so it is sometimes difficult to have enough space in aricraft. Staff was very nice, polite and helpfull during the long 12h flight, very nice job indeed!"
Pros: "People were great"
Cons: "Air vents and the side of aircraft felt like it was loose and falling off."
Pros: "Staff is friendly and helpful"
Pros: "Entertainment did not work even though it was a quick flight we sat at the gate for a while which turned the flight into hour and a half."
Pros: "The service was amazing , the staff was honestly friendly and nice"
Pros: "Great to have in flight TV"
Pros: "They have great and friend staff."
Cons: "Delta treats any passenger that isn't a member of their skymiles or anyone that doesn't purchase a seat in advance like peasants. You don't get assigned a seat until YouTube up at the airport... That's fine, not really a big deal. But because you didn't select a seat, they don't let you print or view your boarding pass on your phone, forcing you to go to the checking desk. For someone that has TSA pre check and travels alot, all that extra time adds up and can sometimes cause you to miss your flight. Because there is on "fast line" when you check-in like there is at the security check point. I only have this problem with Delta, never American airlines..."
Pros: "Nothing. Delta is the worst. Delta is awful. Don't fly Delta."
Cons: "I wouldn't know how our flight to Sioux Falls was. Delta left without us, after they made us late. We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Cons: "The tsa is worthless"
Cons: "not enough leg room and space. The business class should be at the minimum for economy. My standard carry on luggage did not fit the over head compartment."
Pros: "Who could ask for more?"
Pros: "Boarding was efficient, crew was professional."
Cons: "STILL annoyed that $300+ only entitles me to a cup of soda and a bag of pretzels..."
Pros: "I missed my flight for the first time and I was having a complete meltdown at the check in desk until the sweetest agent said "oh no worries sweetheart, let's find you another flight back home"... It seems so simple but with the morning I had, this simple act had me in tears! The kindness and patience she showed me was amazing and definitely the reason I will always fly Delta to any and every destination they are able to take me! <3"
Pros: "Friendly but efficient. Allowed me to keep my bag with me without a fight."
Pros: "The crew was very competent and friendly."
Cons: "Insufficient seating area, no meal offered."
Pros: "Customer service very courteous and friendly."
Cons: "Delayed and crews attitude. Also being seated next to someone when the plain is half empty"
Pros: "I was notified about the delay via text before I left for the airport, which was nice. I would not have checked my email."
Cons: "Delayed for over 2 hours. I have never flown Delta before this flight and it wasn't a great representation. The flight attendants were nice but I was in a seat near the engine and it was making really weird noises. I fly almost every two weeks, so I'm used to engine noises but this was one of the loudest/most rickety sounding flights I have ever been on.. and I have flown Spirit a few times. It just didn't feel safe. Landing scared me a little too as I have landed in O'Hare countless times and have never flown so low to the highway upon entry. It felt like we were only a couple hundred feet above the cars."
Terrible hit Ding noise at take off and landing. Needs to be checked!!!
It, like most of our other flights was delayed significantly. However, since my 1st flight was delayed, it worked out for us, as we wouldn't have been able to catch this flight if it had been on time.
Cons: "Have you operational logistics more organized. This was a sup-par traveling experience on many levels."
Pros: "I paid for a full seat and the person next to me was so overweight, I had the use of less than 2/3 of my seat. My rifgt shoulder, neck and back was very sore when I got off the plane from lack of any movement."
Cons: "Severely overweight people should not be forced onto another adult if they cannot fit in their own seat."
Cons: "The wifi was never turned on so we never had any entertainment available. This made the flight less enjoyable."
Cons: "They claim to be cleaning these planes but I find that hard to believe when there is Gum on the window sill. We were also delayed quite a bit in the boarding process. Also I would imagine that during Covid-19 these companies would do a better job of not overbooking flights but all of my flights with American this past weekend were overbooked. Which delayed us even longer as they searched for volunteers to adjust their flights. In today's age of technology the idea that they are still overbooking planes makes no sense to me in the slightest. I will be walking, driving or taking a boat before I fly American Airlines again."
Pros: "Excellent Service"
Cons: "More recent movies"
Cons: "Flight was delayed almost an hour. Being that it doesn't arrive in ABQ until almost midnight, a 52 minute delay means I don't get home until almost 2 in the morning. Seats also seem to be kind of narrow on the 737-800. I'm not a big guy, but I am still bumping shoulders through out the flight."
Cons: "AA needs to be more prepared than delaying"
Pros: "If I had to choose one, the smiling faces of the flight attendants."
Cons: "The way they handle luggage was awful. They made me check in my luggage (was not necessary) and they broke an expensive makeup item in my luggage."
Pros: "I liked that the armrest came up and that the walkway was a bit wider than other airplanes."
Cons: "Larger seats"
Pros: "Seats were comfortable. Did not cramp anywhere entire flight. Great air vent control."
Cons: "Boarding was weird. Many Passengers in the last rows put their bags up by row 20 so that made boarding and disembarking slower and harder as we had to go forward extra rows to use the back empty bins and then fight against traffic to get back to our seats. Passing bags up when leaving or waiting to"
Pros: "Nice crew"
Cons: "Be on time 2.3/4 hour delayed no weather issues or mechanical"
Cons: "Flight was canceled"
Cons: "It is what it is, doesn’t have to be better"
Cons: "Popup ad in already terrible gogo inflight media playback site stumped entire plan."
Pros: "One of our fellow passengers was willing to change seats so my wife and I could sit together."
Cons: "I'm not a fan of American's Basic Economy, where they nickel-and-dime for every little thing. Choosing seats while checking in online does not cost the airline any more than assigning them, so charging for the privilege of choosing your seat is simply a money grab."
Pros: "Good flight good crew"
Cons: "Hated the connection from terminal 5 to terminal 3 we should not have to go through the departure lounge this added 10 mins or more into a very tight connection."
Cons: "The 1st class flight attendant refused to bring a glass of champagne, I was sitting five feet away so I could see she was just fiddling with things with her back to me. I asked the other flight attendant to relay my request to her, again she ignored me. This was ten minutes before takeoff..."
Pros: "The crew aboard the plane was very friendly"
Cons: "Food was bad. The gate personnel was incredibly rude"
Cons: "British Airways/American Airlines lost/delayed luggage again! Then send an email in the middle of night with a link to schedule home delivery of the luggage that was valid for 4 hours only. It is clearly an attempt to cheat out of their responsibility of home delivery of the luggage that was delayed the second time. Poor, poor service by American Airlines."
Cons: "Took over an hour to get baggage."
Cons: "I paid $10 for the WiFi service and it wouldn’t connect at all. I had a short flight so i never got to send my emails off. American Airlines should refund me my $10."
Pros: "Crew was sweet and accommodating, much better than my previous flights with AA. Flight was clean and take off and landing was quick despite the delay."
Cons: "Second flight to get delayed in the span of a week. Bags took an hour to be distributed at baggage claim. On flight meals have no variety and are too expensive for the portion sizes."
Pros: "Flight departed on time"
Cons: "Personal from AA we're so rude when I asked about my seat change, AA didn't let me change seat but they charge for it on 2 credit cards"
Pros: "Nothing at all"
Cons: "Well I missed my cousin wedding because of the delay in NY, Chicago and AZ how is that even possible American Airline"
Pros: "AA hired a stewardess from Taiwan who spoke to us in our language. She and her team all made sure our journey was comfortable."
Pros: "The inflight wifi and entertainment was ok"
Cons: "Inconsistent gate staff. Happened twice to. Me in the recent trip where a multi flight journey the first leg my luggage was fine to get in board, the second flight it was tagged as too big. I've seen massive pieces of luggage go through no problem and then a random person is stopped to have their bags checked in."
Pros: "Friendly staff, good entertainment option, good food."
Cons: "I reserved a special solo seat for extra $80 and got charged for it but did not get that seat. I was seated in a window side seat with another passenger."
Pros: "Viaje de regreso a Panamá estuvo mucho más confortable"
Cons: "El avión de ida a Miami, muy básico."
Pros: "I wish I had caught his name, but our flight attendant was extremely kind and provided great service. Even came through the cabin prior to landing to thank everyone."
Pros: "Good Hospitality"
Cons: "insuffecient supply of juices etc"
Cons: "This was actually an American Airline flight with other carrier names. I hate how AA tries to get passengers to pay more for seating. Even less than 24 hours before the flight they were trying to trick me into selecting a less desirable seat or pay an additional $93 per seat. It was only because we got to the airport early did better seats mysteriously become available. Even after selecting seats they still tried to get us to pay for "better" seating."
Pros: "Love these Non-stop to Austin even though they are always full. Thanks for this luxury of non having to transfer in Dallas."
Cons: "The down side is that these planes are smaller so we didn't have any entertainment and therefore no place to charge digital devices. There is however, wifi to purchase."
Pros: "The attention great. The time was OK, the assistant for my mom great, easy for her to go through the airport was excellent."
Cons: "The waiting on the terminal for the wheelchair assistance, when you get home you want to onboard fast. But it was ok. a little impatience."
Cons: "The seats even in first class were so old the springs were stabbing me in the back. No entertainment system. American Airlines is ALWAYS late. I was delayed 5 hours. Food is horrid. Rating applies to all American flights I've been on."
Pros: "Everythinf was great, First time flying with them and I would do it again."
Pros: "Customer Service at SEA was great. we were checking bags directly to Madrid and they were very helpful"
Cons: "I had paid for a Bulk head seat Row 7. But since we had a in Cabin pet, my wife was moved down to Row 18 and a much smaller seat. I need to get a refund for the price I paid."
Cons: "Boarding was slow. Flight to Chicago which was at the same gate took way too long to board. Could not figure out the problem. Took WAY too long to get wheelchairs to unload passengers off the plane that was to take us to Dallas. Sat on the tarmac for additional 20 min. Delay cost me an additional 2 1/2 hours later in Dallas and FIVE hours in London airport!!"
Pros: "New aircraft."
Cons: "The flight from LAX to HKG was diverted to Haneda, Tokyo. The septic tank was not properly emptied in LAX. Flight in Hong Kong was delayed by about 2 hours due to this diversion. I agree with the call from the Captain. It's a pity that the poor quality of service team in LAX (probably 1-2 individuals) caused tremendous inconvenience to passengers and crew."
Pros: "Everything was good."
Pros: "More spacious seating."
Cons: "All ofd the overhead bin carry on luggage left no room atg all by the time we boarded So hence the leg room was very crowded. When will the airlines stop the ridiculous over use and abuse of carry on unchecked bags?"
Pros: "No delays, went smoothly. Had to check my bag at the gate but no big deal."
Pros: "I missed my flight due to LA traffic. American Airlines was very accommodating. They put me at ease and helped reach my destination. I wasn't treated like it was my fault. They totally understood and were very compassionate. Thank you."
Cons: "No space in the overhead bin for my section because they were filled with bags that were much bigger than carryon size."
Pros: "excellent. on time. smooth flight & easy check in"
Pros: "I like the entertainment."
Cons: "Food and distribution of the food. Unfortunately on my flight the flight attendant was so busy that forgot to come back for the water/coffee drinks."
Cons: "Departure to late hard to get other fly conection ."
You canceled my vacation. Why are you sending this to me? It is tone deaf and counterproductive to your purpose.
Pros: "The crew was upbeat and friendly"
Cons: "Flight was late, there was no sense of urgency to get the passengers on the plane, it left almost an hour late, no chargers on the plane."
Pros: "Nothing everything was smooth"
Cons: "Nothin g"
Pros: "Nothing. Worst flight I’ve ever taken."
Cons: "We were on the tarmac for 3.5 hours with little communication or apology. The seats were very uncomfortable. Terrible turbulence. Not even a complimentary soda for all of this. I will never fly Allegiant ever again."
Pros: "All around terrible Airline. Canceled our flight at the last minute, all the while telling us they had it under control and were going to fly. Made us sleep in the airport all night, re check in, bags and all at 4 AM, without any compensation at all. Don't fly this Airline."
Cons: "All around terrible Airline. Canceled our flight at the last minute, all the while telling us they had it under control and were going to fly. Made us sleep in the airport all night, re check in, bags and all at 4 AM, without any compensation at all. Don't fly this Airline."
Cons: "Communication is always my #1 complaint with Allegiant. They delay flights regularly but there’s never any additional information...they just send you a text or email saying your flight is delayed, never tell you why, but they want you at the gate at the regular time...so you sit there for hours with No further communication and the gate agents never come to the gate to let you know what’s going on or what to expect because corporate has gotten stingy with regard to compensating folks even when THEY are to blame for the delay. Two trips in a row, two weeks apart, they’ve done the same thing to us. I appreciate the low fares, but I’ve just about decided I’d rather pay more for good customer service because theirs just sucks."
Pros: "I liked the price and that it was a direct flight"
Cons: "Everyone was moved around a lot to try to social distance so I was closer to more people than I would have been on a regular flight."
Pros: "The gate crew was absolutely wonderful. They made the delay bearable. The were very entertaining and friendly."
Cons: "The delay. Couldn’t be helped, but still annoying."
Pros: "the non-stop flight works very well. lay overs are never welcomed, but tolerated because they need to be"
Cons: "hard to think of anything"
Pros: "the crew was very helpful"
Cons: "seats could have been a little wider"
Pros: "I paid extra for the added leg room!"
Cons: "The padding on these seats."
Pros: "Quick flight, arrived ahead of schedule"
Cons: "The smell"
Pros: "Crew was very good and friendly."
Cons: "I would have appreciated a “free snack & cola”."
Cons: "I see no reason why the airlines cannot provide a beverage and snack - I think they still make plenty of money off our tickets and how much could this really cost them?"
Cons: "Amazing flioght and service."
Pros: "Crew was nice."
Cons: "Not having so many extra charges and having to pay for a carry on"
Pros: "Enjoyed isle seat."
Cons: "Wider seats."
Pros: "Crew was great"
Cons: "Earlier delay notification"
Cons: "Super rude personelle"
Pros: "Efficient, direct flight, outstanding price, quick boarding, left late but arrived on time"
Cons: "Nothing. I did not try food or entertainment on this flight."
Pros: "LEFT EARLY ARRIVED EARLY PERFECT"
Cons: "The airports restaurants closed and security shut down as well. We were prisoners in the airport with only a vending machine. Unbelievable. Believe the Allegiant Air stories from 60 Minutes. The stories are true."
Pros: "Affordable but no free water or snax"
Cons: "Cheap feeling seat. Thin plastic shells packed tightly together. But hey- its cheap!"
Cons: "Baggage claim very slow"
Pros: "Passengers were fun"
Cons: "Need entertainment"
Pros: "Standard no frills airline"
Cons: "No room for overhead bags near my seat. I paid $25 to sit up front and $35 for a carry on. I paid extra with the goal of deplaining first. Crew refused to allow me to stow the bags in the front bin, had to place it 10 rows back. If I didn’t run to my gags as soon as Wen landed would have been the last to deplane. If allegiant is going to charge so much for carry on, they need to find a way so front passengers are not squeezed out like this."
Pros: "Everyone from desk to gate to crew were very friendly. I like alla carte airlines for thier value. I dont need a free soda for and extra $100 ticket price."
Cons: "Needs better organization during boarding. Everyone piles up near the gate. Thry can copy Southwest and make the process smoother."
Pros: "Pretty empty flight so we were able to change seats. Good thing because my family wasn’t sitting together-$12 to pick or change seats ahead of time. Just be prepared and knowledgeable about this airline and other budget airlines and you will be satisfied. - pay for bags in advance, Try to weigh your checked bags before the airport, Bring snacks or drink on flight - otherwise you have to pay for it. Trenton and punta gorda airports are small, you have to walk to the plane. I love the small airports, no lines , easy parking!"
Cons: "Seats aren’t that comfortable and don’t recline even a bit, tray table is small."
Cons: "The ground crew got something stuck in the snow and we can't get off the plane because of that."
Pros: "Affordable and fast"
Cons: "Big guy sitting next to me took up 2 seats!!"
Pros: "Great assistance with a wheelchair to board, and gate crew in CVG is super friendly and helpful."
Cons: "After landing, we spent a hour sitting in the plane, waiting for a gate. After the entire plane had deboarded, it took another 15 minutes for them to bring my husband's wheelchair up from the gate checked storage."
Pros: "Flight crew was friendly and smooth flight."
Cons: "Plane was noticeably old and dirty"
Pros: "Love the ticket price, but charging $44 for a carry-on? C'mon man! Added charges that were worth it? Priority boarding: $15, Exit row seating: $25 Also be advised that all food & drink is for purchase and must be purchased with debit or credit card - absolutely no cash."
Pros: "Great price. Direct route. Friendly gate staff and flight crew. On time (actually early) departure and arrival."
Cons: "Flip side of departing early is they closed boarding over 30 minutes before scheduled departure (nearly missed flight)."
Cons: "Flight was delayed for hours then canceled"
Pros: "While I enjoy the fact that Allegiant offers direct flights to Laredo at an affordable price, the planes really need to be updated."
Cons: "We really disliked that we boarded the plane and just before taking off they made us get off again and never did confirm the real reason. The planes really need better maintenance since this is the second time in two weeks we have to change planes due to problems."
Pros: "Very comfortable; flight crew very professional."
Cons: "Getting off late - but this was due to a storm, so I am happy that the decision was made not to take off on time."
Pros: "The idea of a more competitive airfare. New South terminal in Austin is nice. Parking is cheaper. Food truck and outdoor seating are nice."
Cons: "No wifi. No entertainment options. You have to pay for snacks and regular drinks- even water."
Cons: "2 hour delay, plus a filthy plane with bloody toilet seat, completely bathroom fail."
Pros: "The crew and pilot"
Cons: "Leg space tight. Seat didn't recline. They said the maximum width on the under seat personal item is 7 inches but space is big enough for wider than that. I felt that was misleading."
Pros: "Staff was extremely helpful and friendly. Plane was very clean and more spacious than any other airline coach seats. We departed on time and arrived 15 minutes early at our destination. Flight price was hundreds of dollars cheaper and the only airline which offered non-stop service from nyc to Knoxville, TN."
Cons: "Honestly i have no complaints."
Pros: "Airline was great. Told us right away they were only going to do one drink service so we could order two. Left on time and had no issues. Would definitely fly with them again. Even though you have to pay to check a bag, it's still a better deal than any other airline out there. People need to stop complaining about the extra fees, do you want cheap or not."
Cons: "Nothing. Was exactly what I expected for a $35.00 flight."
Cons: "everything was poor"
Pros: "The price."
Cons: "Having then bill me for each little thing."
Pros: "I liked how friendly the staff were and how everything was done on time."
Pros: "The price and the fact that our flight left late but still arrived almost on time."
Cons: "The gate agent wouldn't switch our seats so we could sit beside each other. We've done this multiple times if we find ourselves not out beside each other and it's never been a problem before. He claimed he had to charge us to do this. We have never been charged before. We fly Allegiant often. The on-board flight crew were so not friendly at all. Typically Allegiant flight attendants aren't as happy as Southwest but they're at least cordial. This crew we're just unhappy, snippy, a little unprofessional (saying huh or what instead of excuse me. Pointing people to things instead of getting it for them or walking them to it) and at one point one stewardess was just rude to a passenger."
Cons: "The temperature on the flight was super warm. I was uncomfortable. I was told that with Layover I would receive my check in bag for Hotel stay. the attendant took a discription of my luggage for other united employees to tell me it would take 3 hours to retrieve my luggage. They didn’t even try to look for it or help me. Then what’s the point of taking my discription down? Now I have to stay at a hotel with nothing on me. So ridiculous and rude."
Cons: "They boarded us in spite of the fact that the flight had been delayed 40 minutes. We were all getting alerts on our phones but were told to disregard it and board anyway. We then had to sit on the runway for 40+ minutes until we could take off. Since we were traveling with two small children, it would have been preferable to spend those extra 40 minutes in the terminal rather than on the plane."
Pros: "Pleasant, uneventful flights."
Cons: "No complaints."
Pros: "Not the flights problem that I have sciatic issues and get very unconfortable, not going to lie I was more uncomfortable than I thought I’d be. Bathrooms were clean and staff was wonderful! Besides the long flight and my own back issues, great flight."
Cons: "If I upgraded to first class!"
Pros: "The flight attendant was very sweet and helpful."
Cons: "Every.single.time I take this flight we sit and wait for upwards of 30 minutes for someone to be available to park/unload the plane. The wait is so consistent it’s ridiculous."
Pros: "Hearing progress and warnings of turbulence ahead, everything else great - flight attendants especially."
Pros: "Great service, quick and easy!"
Pros: "I liked the quickness of the boarding and the going through a fast lane for tsa. I enjoyed the WiFi and being able to charge my phone while enjoying a free movie in my phone."
Cons: "I don’t like you have to pay for the tv, and snacks could be a little bigger I guess"
Pros: "Departed / arrived on time, clean, good snack options."
Pros: "No problems to deal with"
Cons: "It took 35+ mins for bags to be unloaded in claim area. And I was 1st class!"
Pros: "United was flexible when I had to change my reservation at the last minute. Good service on board."
Cons: "Plane as dirty and dislike direct tv"
Pros: "Upgraded Business Economy was much nicer than regular Economy. The flight got in to Tampa early."
Cons: "Bathroom not maintained during flight. Vomiting child seated behind us (which I know was not the airlines fault, it was gross though)."
Cons: "We waited an hour and a half for de-icing in Bozeman and I nearly missed a connecting flight in Denver"
Pros: "The pilot and co-pilot, who was right out of the Air Force, were absolutely amazing! We were going through 45 mph winds and a lot of rain and they handled it like pros — such a great landing."
Pros: "United got me on flight 3 hours early AWSOME"
Pros: "Informative Gate Attendant Nice flight attendant"
Cons: "I couldn't take my computer bag on board and had to empty it because of the small space overhead. Bozeman airport was very nice. Easy to maneuver in the airport."
Cons: "Way overcharge for 3rd bag -$150 for single relatively small bag!"
Cons: "The departure moved to three different gates. Inconvenient."
Cons: "Getting bags checked was a nightmare in Bozeman with United. Way understaffed behind the counter. This is a typical problem in Bozeman at Peaks."
Cons: "Sat on plane almost 2hrs waiting for mechanics who needed to fly to Sioux Falls Why???!?!!?"
Pros: "Magazine was worth reading"
Cons: "Boarding process is broken. They start boarding on time, 50 minutes before the flight, but the group system they use doesn't get people on efficiently. Both legs of the flight took over an hour before the plane was remotely ready to move."
Pros: "The seating seemed a bit more spacious~very much appreciated!"
Cons: "The flight was delayed 3 times for a total of 2 hours late due to "air traffic control""
Cons: "To make meetings, got routed to Omaha, rented car and driving to SIoux Falls. United' best flights arrived next day about 2:30pm which misses business mtgs and most of day. Had to go to customer service supervisor to get hotel room covered in Omaha. No help on rental car. No help with hotel charges already made in Sioux Falls"
Pros: "On time. Comfortable"
Pros: "Good solid trip. No issues and went smooth. Your team Was good both ways."
Pros: "I like being able to use the United App,"
Cons: "I don't like having to pay for all entertainment in the headrest tvs. The app is much more convenient."
Cons: "Flight takeoff 1 1/2 hrs late. Rough flight due to turbulence."
Pros: "Warm friendly competent staff."
Pros: "Employees were very nice"
Cons: "Seating very cramped I'm six foot one maybe you guys should look at JetBlue"
Pros: "smooth check in, effortless boarding"
Cons: "1/3 of a soda can for a drink? Just give the clients a can for heaven's sake! too short a flight for much but the snacks are pretty tiny"
Cons: "IT system outtage, grounded all domestic flights"
Pros: "Was supposed to be a larger plane.. uncomfortable seats. Too close to each other."
Cons: "Flight was delayed for water leak. Two hour delay"
Pros: "Contact me for more info"
Cons: "Hard to sleep, turbulence"
Cons: "The plane temperature was ice cold and I was miserable the entire flight home"
Cons: "Luggage lost or left in Chicago with meds including insulin, had to stay in motel in Portland, ME to wait for morning flight. Hope luggage is on that flight. He needed his meds and only wanted to help when they said there was too much baggage. Mr. Perrin had only one carrying with everything in it. The flight itself was fine and he had good aisle seats and wheelchair at all points, but the lost luggage with the important meds caused a problem. We hope United found it."
Pros: "Held flight from Chicago to Harrisburg so we could make connection. Arrived MDT only 30 minutes later than original schedule."
Pros: "They got a wheelchair within 5 minutes."
Cons: "Delayed as usual with united airlines.Seems that every time I fly with United their is some kind of problem flying out of Denver.Every Time."
Pros: "The crew was the most polite, calm and reassuring crew I've ever come across. When faced with the mounting frustrations of a cabin full of delayed passengers, these guys were smooth as silk. Bravo!"
Cons: "Being grounded due to weather is unfortunate, but the team did so well in managing expectations, it's hard to be mad."
Pros: "Crew was great."
Cons: "Unfortantely their was a mechanical problem that delayed the flight. I understand that failures occur, but only having one mechanic available to work this problem is not good. What happend to the two person concept when working on critical aircraft systems? Pretty hard landing at Chicago."
Pros: "New seats (more room & comfort) & movies"
Pros: "Great overall leg of the flight"
Cons: "No one working the ticket counter at check in for questions. Obviously understaffed!"
Cons: "Terrible flight. I payed for an upgraded seat, list my flight due to a crew on previous flight being late then was put on standby on this plane in a tiny seat next to someone else. We sat on the runway for 45 min. There was an open seat in row 1 that I could have been seated in, but no one offered"