Daily cleaning, installation of cabin HEPA filters on flights from Monterey to Caribbean
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Scores according to KAYAK customer reviews
Cons: "The staff at the airport in seattle were condescending an embarassing, talked among themselves about me where I could hear them, when I had trouble with reservation"
Pros: "Everything went smoothly, i had a good seat."
Cons: "Stewardesses were grouchy except the one Oriental stewardess. Boarding was late. Reclining seats need to be eliminated!!! I paid $100 extra for additional 6 inches of legroom which was lost when person in front of me reclined. Kona Airport is nasty."
Pros: "Crew was pleasant and nice as always!"
Cons: "More room in the seat but I know that’s unrealistic."
Pros: "The same answers apply as did the flight from Richmond to Miami."
Cons: "Same answers apply as the flight from Richmond to Miami."
Pros: "Clean plane. Pleasant crew"
Cons: "There was a mechanical failure that wasn’t caught at preflight and made us anxious about dependability of the aircraft Also resulted in an hour and half delay for departure"
Pros: "The cookies"
Cons: "The flight attendants seemed inexperienced and not professional."
Pros: "Crew was great. Boarding was easy."
Cons: "Easier option for entertainment."
Pros: "I liked the ability to choose my meal ahead of time."
Cons: "Pre-boarding drinks could have been offered to all business class customers, but again, the flight attendants with American aren’t as customer service oriented as those from Delta."
Pros: "I flew business so it made a difference in the overall experience. Crew was pleasant and served beverages as soon as I boarded. Also, received a pillow and blanket as it was chilly on the plane."
Cons: "No complaints, everything was perfect. It's worth it to spend the extra cash and fly business."
Pros: "Couldn't get own crew closed gate and would not open door."
Cons: "Crew closed gate before the 10 min delayed time, knowing connecting passengers would not be able to make it. From a flight 10 min late."
Pros: "Plane was on time, good service, main cabin extra is nice with my knees"
Cons: "No problems"
Cons: "Great flight on time no issues"
Pros: "Everything went smoothly. Standard flight and good landing. On time."
Cons: "Need more space in coach."
Cons: "Flight left early on top of us arriving in Philadelphia late. Hadw the staff been more helpful we would've made the connecting flight. This occurred to multiple people on our flight from Rome."
Pros: "The actual flight itself was fine and the inflight entertainment provided good entertainment."
Cons: "From the begining the trip was plagued by delays. I was supposed to leave Monterey at 0600, we didnt leave until 0630. Then my Phoenix flight was delayed by two hours that caused me to shift flights in Charlotte because i would miss my connection. Lastly, they had to change a break on the plane leaving Charlotte so instead of getting home at 7 like i was supposed to, i got into Norfolk at 1139 pm."
Pros: "Excellent check in and access to plane food and entertainment great"
Cons: "Bed seat too short for a 6 ft 3 in guy made for an uncomfortable night"
Pros: "On time with no delays"
Pros: "Flight was not completely full so I got an empty seat next to me."
Cons: "We were delayed due to some balance issues."
Pros: "The airplane is new"
Cons: "The crew was terrible, so rude, really I don’t understand why there are like that. Is like asking a favor for everything . The seat are to short of space and uncorfortable"
Cons: "The information that was given was awful. Why would AA send a broken plane to ABW?"
Pros: "Boarded in a timely manner."
Pros: "The Monterrey airport is very comfortable and fast. The trip was pleasant. The staff very attentive."
Cons: "On this trip I wanted to see snow and I did not see it."
Cons: "Late leaving Monterey. Other than that, fine trip"
Cons: "Crew told us bulshit story about strong winds, even though flight times were normal. Diverted the flight to DFW, where we stayed for almost 2 hours fo refueling."
Cons: "The maintenance crew forgot to check 1 thing and that delayed us ~1h. Enough for me to have to run to catch my connection."
Pros: "Cabin crew attentive. Comfortable seat. Only 2/3 full. Easy boarding and embarking. Overall, value for cost."
Cons: "Food. No individual entertainment unit."
Pros: "It was finally on time."
Cons: "Being given the, “run around” by American Airlines."
Pros: "Wheelchair was ready in La Guardia airport, but transfer from gate C to gate B had impossible stairs or shuttle outside. This option required another security check which was terrible. TSA personnel was rude and incompetent. In the end there was no need for such scrutiny and we were released, but the emotional impact lasted for hours."
Cons: "I am very disappointed that I was not sitting with my family. We did not pay to upgrade our seats and allowed AA to choose our seats. I am very surprised that they would not take families traveling together into consideration, especially when we booked all at the same time and far in advance. At the very least sit two together. My daughter sat between two straight, and was very uncomfortable. It made her ill. I will not fly long flights with American again."
Pros: "Flying beats driving"
Cons: "no entertainment or food."
Pros: "Pleasant crew and flight was comfortable"
Cons: "Plane was a half hour late and had to run to catch our connecting flight"
Pros: "In general everything was good."
Cons: "There was no menu to know ahead what was coming so I could have decided before the meals came"
Pros: "Very clean. Staff was very friendly."
Cons: "Paid extra for six inches of leg room but the seats recline 2 inches. Not comfortable. TV touch screen did not work."
Pros: "It's just like very other airlines."
Cons: "As always, just too many damn people on the plane. Who are all of these people? What are they doing?"
Pros: "No major issues with the flight itself, see below for MAJOR issues with check-in and checking bags."
Cons: "The organization with American Airlines at Charles de Gaulle was absolutely pathetic. I understand it's a busy airport, but NONE of the other airlines had lines like American did. Then by the time you get up to an American airline employee, incompetence was written all over their faces. The straw that broke the camel's back was that they insisted on separating my partner and me while doing security questions, meanwhile other parties who were together were not separated (LGBT discrimination). This pushed us back 10 minutes--we were separated and he was having to wait for me after the questioning to get my bag checked, too. I'll add that we arrived to the airport with over 2 hours to spare before our flight which should have been more than enough time. We probably would have missed the flight if not for a few decent Charles de Gaulle employees who bumped us though lines at customs when they realized the time crunch, no thanks to anyone with American Airlines. I heard so many saying they will not use American Airlines again, and how saving a few dollars was not worth the headache. Flying is already stressful enough, don't make it that much worse."
Pros: "Direct Flight from LAX to RDU on a redeye."
Cons: "Delayed 5.5 hours at LAX. Boarded on time, waited at gate for 1.5 hours and then had to get off. During our delay waiting for a 1st Officer, the Captain times out. NO BACKUP CAPTAINS or 1st OFFICERS AT LAX? Then miraculously during our 3rd hour waiting for a Captain they discovered the 1st Officer was going to time out. So, rather than KNOW this while searching for a Captain, they waited for 3 hours and then had to find a 1st Officer to fill in. Result 2.5 more hours of delay. Even the Flight crew was in disbelief on this one. I think we should all get reimbursed and triple miles for this snafu. Not weather or mechanical - just poorly managed time -- BY A MAJOR AIRLINE - INEXCUSABLE!"
Pros: "Great food and movie selection - awesome distraction from my usual flight anxiety."
Pros: "Watch movies, charge your phone, play games, and snack away after meals. Had an excellent flight. I have to say that the crew made the experience very relaxing. Departure and arrival were as stated, maybe a few minutes over, but it is not like JAL can control the weather. Great experience overall!"
Cons: "It would be nice to get complimentary wifi access, even if it's for a total usage time of 30 minutes, to text/email loved ones about departure and arrival. Still have good access options."
Pros: "The flight was very smooth and the crew was so friendly!"
Cons: "It was an older plane and it felt a bit cramped."
Pros: "I can't comment on food or entertainment and there is no N/A option. I did not purchase food or use the wifi for entertainment. The seat I upgraded to was comfortable and spacious even if it didn't recline (I sat in front of the OWWE)."
Cons: "The fact the flight was delayed for 5 hours due to weather."
Pros: "1/2 empty"
Cons: "We purchased seats and they changed them without telling us so we picked new ones. Well guess what, we get to the airport and the same thing. I was seated at the front of the plane and my fiancé was at the back. Luckily a nice gentleman switched seats with me and we were able to sit together but it was the last seats that did not recline on an 8 hour flight. We will never fly American again. Their customer service offered no help and was extremely rude to us."
Cons: "We were downgraded from Main Cabin Extra rows 7 and 8 to row 30. We were told that we will get refund automatically. However, we received nothing. Getting a refund back is now becomes a very complicated process with zero transparency. Main Cabin Extra is kind of a scam. We bought it specifically for an extra leg room. However, on the flight from PHX to BOS, all seats in the economy class have the same leg room. The agent explicitly told us that on this plane all seats are the same. So, they offer product they do not have and collect money. Sounds like a scam to me."
Pros: "Seating was surprisingly comfortable (S80). Left the gate about 4min early. Arrived at destination about 18min early. Full can of soda/juice offered rather than a single cup."
Cons: "Limited overhead storage (S80)."
Cons: "Boarding process was bad, the kisok did not print all the boarding pass . The Flight was delayed and the Airlines was extremely poor in communicating the same."
Pros: "Boarded quickly and got into air fast."
Cons: "Way behind schedule and virtually no snacks or drinks."
Pros: "There was a large range of entertainment options. Enjoyed the seatback screens."
Cons: "We were on the plane for an hour before taking off."
Pros: "nothing spectacular"
Cons: "paying for wifi to access the "free" movies/TV shows....ridiculous. Miss the good old days when everything was included in the price of a ticket. now you have you pay for everything :("
Pros: "The crew was polite"
Cons: "Leaving on time, movie selection and an update on the delay before boarding the plane"
Cons: "Flight was canceled due to United's mismanagement of crews."
Pros: "Safety of the flight, the route"
Cons: "The remote for the AV was so torn. I coukdnt even use it"
Pros: "The crew was pretty good."
Cons: "Wish they offered better snack options but I’m not complaining"
Pros: "Great gate staff at each leg. Fantastic crew DEN to IAH"
Cons: "Nothing really. The layovers allowed me time to work on schoolwork and to enjoy lounges."
Pros: "Spa first class but seats are pretty comfortable. Wi-Fi works well ."
Cons: "Parked at gate getting in without gate availability. I hate those delays ."
Pros: "It was a great flight too!!!"
Pros: "This was one of the worst domestic flights I’ve ever taken. United Airlines had a maintenance problem I’m delayed this plane by one hour every hour for six hours keeping us captive at the airport !! Horrible service horrible Airline I will try to avoid this at all costS."
Cons: "Denied access to lounge in Chicago. Didn't have requested (vegetarian) meal. Flight attendants were rude, not friendly."
Pros: "Smooth landing."
Pros: "Boarding was organized and prompt. Crew was fantastic."
Cons: "Flight was to short."
Pros: "Good crew quick boarding"
Cons: "Delayed as per usual with United"
Pros: "1 hour late"
Cons: "Delayed flight from Houston to Atlanta"
Pros: "It was easy to switch to an earlier flight. Curbside check-in with the golf clubs was quick and painless. The crew was very friendly. Flight got in much earlier than expected."
Cons: "Leg room was tight. The complimentary snack mix appears to be shrinking in size."
Pros: "Loved the fast boarding and quick flight! The crew did their best to inform us about our various delays."
Cons: "Cmon dudes, just plan ahead. Don't leave us to taxi on the tarmac for an hour before take off, only to do the same once we land! This shouldn't take quite so long."
Pros: "Short flight.... no food or ENT. But quick easy and pretty on time. Thx."
Pros: "Gate staff was nice."
Cons: "Difficult to understand steward on flight"
Pros: "The seats were somewhat comfortable."
Cons: "Almost nothing was included with the ticket purchase."
Pros: "Nothing stood out."
Cons: "having to wait for the flight crew"
Pros: "Let us sleep with out disturbing!"
Cons: "One staff member was rude and ruined the flight"
Pros: "Boarding and landing ahead of schedule"
Cons: "Waited for clearance to take off for about 10-15 minutes on the tarmac."
Cons: "Worst trip ever! United overbooked the flight, and then I got delayed in LAX and had to cancel my trip all together! No planes in to Duluth or MSP until Monday. Had to fly home to Monterey!! Totally pissed customer right now"
Cons: "Boarding by zones causes passengers to have to stand longer while waiting to board, inconveniences them by having passengers seated in window and middle seats often arrive after the passenger in the aisle seat, and slows down the entire process because passengers settling into the front part of the plane frequently board and stow luggage while those seated in the back queue up behind them. Compared to boarding by row, the entire process is now one lengthy mess."
Cons: "This flight was my third delayed United flight in under 3 days. I will not be flying with United again. Absolutely unacceptable."
Pros: "The crew."
Cons: "The seating space to compact. And too many delays on all my flights from Friday and Sunday."
Pros: "Everything went smoothly!"
Cons: "It's delay I'm still here in denver"
Pros: "great crew!"
Cons: "Flight delays"
Cons: "Waited extra time to board the flight upon arrival to LA there was no gate to enter which led to 50 minutes of waiting to even leave the plane"
Pros: "Great trip on my first leg but next flight needs lots of improving."
Cons: "Flight attendant moved me to the back of the plane even though I got on the plane when boarding closed. There was an empty row in the front so there's no reason to move to the back just because that's my seat."
Cons: "THe sits where very uncomfortable."
Pros: "For me, the food wasn't too bad. I had an Indian food meal on the way over, and on the way back a vegetarian one. They also handed out some good sandwiches and snacks, cheese pretsel sandwich, icecream. At least they didn't charge for the water, like on the first leg of the trip!"
Cons: "There was one crew person in particular who was really crabby. I get that they work hard, but..... For instance, I didn't hear what the choices were for dinner due to the overall noise of being on a plane. So I asked her to repeat and she yelled out the choices in an irritable manner. I had ordered a special meal, and she added, "I have no special meal for you." Really negative!"
Pros: "Flight attendances"
Cons: "Flight was changed on me last minute so I had to call United and see if I could negotiate a better flight time. Layover in LA went 3-4 hours longer than expected so I ended up getting in a lot later than expected, meaning I had less time to spend with my wife. I missed my flight on my way back - I think when everyone was boarding, I somehow misinterpreted the digital sign that said "Ontario" to mean that they were boarding for Ontario. I had to sleep in the airport that night because I missed the flight - most uncomfortable experience ever! I paid for United's lounge but they weren't open 24/7. Then they almost didn't let me in the next morning to the lounge because technically it was only for that 1 night, even though I had been at the airport all the same. Lesson learned - maybe I should just drive to SD rather than fly."
Cons: "I'm still at the airport !!!"
Cons: "Flight got cancelled and i was not informed of this. Waited for 9+ hours just for my next flight"
Pros: "It was on time"
Cons: "Boarded, then sat on runway for about 50 minutes"
Cons: "The flight was very cold. My son's toes were turning blue and they did not offer blankets. I had to unpack my carry on to grab a t shirt to wrap him in. No reason the plane should of been that cold. Will not fly untied again."
Cons: "Online check in was ambiguous and I wasnt sure if I as checked in or not. The gate did not have scanners for the boarding passes on the united mobile app."
Pros: "Timeliness and orderliness"
Pros: "The crew is AMAZING!!! Personal, professionals, they go above and beyond my personal standard of customer service. Very comfortable atmosphere. Not to be mistaken with the uncomfortable seats. I like to think United doesn't overlook the work ethic their employees represent the company with on a day to day basis."
Cons: "I travel for work from Grand Junction, Colorado to Dickinson, North Dakota every 4 to 6 weeks. I always fly United. On one occasion I met family in Colorado Springs, so I bought a round trip ticket from Dickinson to Colorado Springs. I missed the second half of my round trip flight from Colorado Springs to Dickinson. I had to pay my own cab fare from Colorado Springs to Denver to catch my flight, because your plane, that i paid for a flight on, had mechanical issues and didn't make it to Colorado Springs. Second, my flight in Denver was cancelled 3 times and almost a fourth. I all but got down on my knees and begged to catch the fourth flight they tried to cancel. Third, I didn't even get to fly into Dickinson. So instead of somebody coming and picking me up in Dickinson which is a 30-minute drive from where I work, somebody had to drive 3 hours to Williston where you guys ended up getting me. Which cost me 3 hours of gas money to get picked up, instead of 30 min of gas money. I didn't get either of the flights back to North Dakota that I paid for. I've asked for the reasonable request that I be refunded 50% of the cost of the airfare and the $235 it cost for cab fare. When I contacted United about this I got the runaround from everybody. At this point I've pretty much accepted the loss, and the financial hit. I'll continue to fly United only because it's pretty much my only option. Just make sure you keep the crew around. They're great. I'd hate for the experience to go from unsatisfying, to miserable."
Airlines flying from Monterey to Caribbean have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Monterey to Caribbean
Masks required on board, masks provided on flights from Monterey to Caribbean
Social distancing seating
Middle seats unavailable to book on flights from Monterey to Caribbean
Testing for antibodies, testing for symptoms for flights from Monterey to Caribbean
Waiving of change fees. Search flexible flights from Monterey to Caribbean