Find cheap flights from Monterrey to New Hampshire
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MTY — New Hampshire
Oct 26 — Nov 21
Round-trip
1 adult
Economy
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Wed 10/26
Wed 11/2
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Top tips for finding cheap flights to New Hampshire
- High season is considered to be January, February and December. The cheapest month to fly to New Hampshire is January.
- Morning departure is around 12% cheaper than an evening flight, on average*.
FAQs - booking New Hampshire flights
Top 5 airlines serving Monterrey Gen Mariano Escobedo to New Hampshire
Scores according to KAYAK customer reviews7.9
DeltaOverall score based on 31454 reviews
8.1Boarding
7.8Comfort
8.5Crew
7.8Entertainment
7.5Food
Pros: "Good organization, good hygiene, polite crew."
Pros: "Very friendly crew!"
Cons: "Significant delay of departure."
Cons: "Made us check our carry ons and there was plenty of space in the cabin overhead comoartments"
Pros: "price great; direct flight;"
Cons: "cramped"
Cons: "Worst"
Pros: "Service was great."
Cons: "It was a shortest duration flight of the three so I couldn’t point out here what was lacking. Thank you!"
Cons: "Flight attendant in First class was visibly frustrated and unfriendly. He was not helping with my simple request for a blanket. Also, the were no food service in first class."
Pros: "The crew was super friendly and professional. Enjoyed the reworked safety message before take-off."
Cons: "The Comfort+ seat, while it had plenty of leg room in front, had a small width-box that many Americans (being larger than perhaps they should be) will find extremely uncomfortable at best, and unable to fit in at worst."
Cons: "Smooth flight, great crew."
Pros: "Flight crew was very friendly and helpful. The drink package for comfort trip was fantastic and worth it."
Cons: "There was zero entertainment inflight and logging onto Wi-Fi was very difficult. I would rather have had free Wi-Fi and a screen to watch movies/games on rather than or in addition to the drinks."
Cons: "Check in was terrible- long wait just for drop off of already checked in bags"
Pros: "Seats are fine. Ordering system is up to date."
Cons: "After the first two hours of my flight (which I sleep through) I couldn’t buy a drink a soda or anything."
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Cons: "The fact the the toilette was kitty cornered in the mid cabin bathroom is a joke on modern society."
Cons: "No in flight entertainment behind the seat"
Pros: "Great movies."
Cons: "Seats won’t stay reclined."
Pros: "Good seating, great food, good service."
Pros: "Everything was nice"
Cons: "The price"
Cons: "Slight delay of flight"
Cons: "My kids were asleep when the flight attendant passed the snacks . I asked to get the snack for them and she told me they will have to get it in the back of plane once awake. Didn’t argue but was surprised"
Pros: "Very friendly crew with a clean plane!"
Cons: "N/A"
Pros: "Nicer plane"
Cons: "One stewardess almonds mowed me down with cart"
Pros: "This was my daughter’s first solo travel home from college. She said the staff was helpful and kind. She loved that the flight was not over crowded. It was a smooth flight."
Cons: "Only negative thing she could say was her flight was delayed an hour. But that isn’t terrible considering all the holiday travelers."
Cons: "Wheelchair shortage on arrival, although I had one reserved. Waited for a while then walked. Not ideal. Very long wait for bus to rental car center."
Cons: "We thought we were flying AirFrance as our emails came from them and were surprised to learn after waiting in the AirFrance baggage drop queue for 30 mins that we were in the wrong place."
Pros: "Delta employees exceedingly cordial. food poor to moderate, seating space impossibly small but pillow and blanket were provided"
Cons: "seats too close from front to back, and not adequately cushioned"
Cons: "Double booking and payment of flight. Dropped flight bookings. Not a good trip"
Pros: "No delay and friendly crew!"
Cons: "Not much leg room and the coffee was horrific."
Pros: "Quick boarding"
Cons: "N/a"
Cons: "Dripped on!!!!!!"
Pros: "Flight itself uneventful"
Cons: "Lateness"
Pros: "I am always impressed by the Delta staff. Top notch."
Cons: "The entertainment screens have an (older) head phone jack that many people do not have. The headphones available for purchase by the airline are of very poor quality. I also am surprised that airlines (not just Delta) continue to provide such low quality food options on flights. I think consumers would pay more for better options."
Pros: "flight was on time..arrived early..friendly staff.."
Pros: "It left and arrived on time"
Cons: "They didn’t have wine in such a long flight"
Pros: "Happy to get an earlier flight - and was put in ComfortPlus"
Cons: "Small plane, no entertainment (movies, music)"
Pros: "Nothing"
Pros: "One crew member, young dark haired woman, was particularly accommodating. Male attendant was firm and funny."
Cons: "Typical cramped plane, too many planes going out of same gate are simultaneously"
Pros: "Friendly crew with modern plane"
Cons: "Why am I paying for first class for just snacks I can buy in an airport shop?"
Pros: "Courteous crew and smooth flight"
Cons: "Nothing"
Pros: "Food available was good."
Cons: "Very tight space- could not reach floor when person in front of me moved seat into recline position. Could not get out of seat to go to bathroom when my seat mates were sleeping. Tough to load- tight spaces."
Pros: "I liked that the plane was newer and the box snack was really good."
Cons: "Nothing really"
Cons: "The fact that booking with kayak wouldn't let me pick my seats and traveling with 2 kids under 4 it made it very stressful trying to figure out how we could sit together or even the same end of the plane."
Pros: "Free entertainment and free food was unexpected and very welcomed, especially given the trend of charging for more and more features."
Cons: "The tsa is worthless"
Pros: "The crew was really friendly and helpful. The plane was really clean"
Cons: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
Pros: "Easy flight. Plane and crew were fine"
Cons: "It was a short flight but no entertainment on this plane."
Pros: "They did eventually put out some small snacks and drinks (water and regular coke)."
Cons: "Small regional plane that was over 3 hours late in departing NY because of weather issues much earlier in the day. Delta did not permit any re-bookings to other delayed flights that were leaving in the intervening period, even though there were empty seats. Very frustrating."
Pros: "Everything went smoothly."
Cons: "N/A"
Cons: "No TVs for int'l flight, disorganized and chaotic boarding process, limited snack options"
Pros: "Crew was great. Food was acceptable. Really comfortable flight."
Cons: "Entertainment could have been better. Tvs per seat to wAtch movies what we want"
Cons: "No Wifi available!"
Cons: "There was additional security screening at the gate (terminal 1 gate 111). We were not allowed to bring the bottled water we had just purchased into the gate area. My wife became quite dehydrated and had to leave and then re-screen in the security checkpoint because she was so dehydrated. We were not informed of this additional security screening prior to arriving at this gate. I wish we were informed ahead of time and/or there was some water provided in the secure gate area."
Pros: "Crew"
Cons: "It was delayed and it did not have any entertainment, seats were uncomfortable"
Pros: "Timing of the flights was great!"
Cons: "Entertainment!! No individual TV, no Wifi, no outlet to charge our phones. The common TV (for every 4 rows) played something for 4hrs. And then nothing for the 4 hours left! Was bored to death!"
Cons: "Old plane. No USB port. One movie for all passengers then went to tv episodes of Friends"
Cons: "No vegetarian food options, couldn’t bring water on to the place but were not given water bottles for a 5-6 hour flight, plane was hot. Sat on the tarmac in Boston for almost two hours once we landed."
Cons: "I called in advanced and requested a vegetarian meal. Apparently no one was told l, and they were no vegetarian options available. Also, there was only one movie running in a general tv without any other entertainment options. This should not be allowed on an international flight >5 hours."
Cons: "Superb flight staff."
Pros: "Very nice crew especially when I got sick. Entertainment was also good."
Cons: "The boarding process was terrible. There should have been ac, easy access to water and a bathroom once through gate security. Also out of our group of five, three of us were moved up to business class. It was nice that they got that but it would’ve been more fair if the whole group could have also."
Pros: "Everything"
Cons: "Nothing"
Pros: "fantastic crew, spacious seats and super comfortable."
Pros: "Nice entertainment equipment and selection."
Pros: "Flight was long, but food came early and often."
Cons: "I would like a little more leg room."
Pros: "Not a crowded flight so we were able to space out"
Cons: "Food was horrible. I found hair in my pasta"
Pros: "Nice selection of movies."
Cons: "Everything else was wrong with this flight. It was delayed for almost three hours with no explanation even though passengers were asking about the reasons. All our questions were simply ignored. They gave us coupons for food for ten dollars. Nothing can be bought with that money. And they didn’t have coupons for everyone so had to wait a lot until they brought all the coupons. Boarding was a nightmare. Crew couldn’t care less. A woman refused to seat far from her “kids” (about 9 and 14) and flight attendants didn’t do anything ti stop the woman from blocking the aisle. We were already almost three hours late. Overall the worst experience."
Pros: "COPA offers excellent service! Their newer aircrafts have individualized monitors on each head rest for added control of what one wishes to view. Clean and spacious aircraft. Nice crew and bountiful beverage/ meal service. Fair luggage allowance and flight options will keep us coming! Keep it up!"
Cons: "Panamanian TSA has a second checkpoint at each gate. This means you get the general check we are all used to, but at the gate there's a second patdown and x-ray where liquids purchased inside the terminal are discarded or you have to exit the gate area to drink it! People had to give up their sealed, duty free bags and we had to give up our cans of soda we had just purchased. Fuller disclosure- in Spanish and English- should be given to patrons at stores and BEFORE entering the gate to avoid displeasure. We know drug traffickers are slick, but innocent people don't appreciate the inconvenience. My son's blunt tip, plastic, safety scissors were also taken at this airport because of the thin "blade" affixed to the plastic, but it left the USA in his school pencil case without any issues on our way there."
Pros: "-Nice little breakfast meal after takeoff -More legroom than most coach seats -Efficient crew"
Cons: "De-planing could use some improvement. People who do pre- boarding due to disability or who have small children slow down the process of others trying to get off the plane."
Pros: "Crew was friendly and attentive."
Cons: "We had the last seats in the plane, were served the last, and no offer was made to move us to open seats further up. Multiple people stood in the aisle to use the restrooms (6-7) which meant they were in our faces (I thought the US limited how many people can stand in line on a plane post 9/11); people also got up and did not pay attention to seat belt signs throughout the flight and the crew did nothing. The film was the same one shown Southbound, not as listed in magazine. We were late taking off and late landing (the latter beyond the captain's control, don't know about why we were late to take off)."
Pros: "Free alcohol (not just beer and wine) and decent dinner on the flight from BOS to PTY. Flights were on time and my two pieces of checked luggage made it through no problem. Crew seemed friendly."
Cons: "Airplane interior was spotlessly clean, but is a bit of a throwback (cloth seats that seemed kind of small). Don't expect entertainment screens or charging ports, although my connecting flight did have these. Depends on which plane you get, I suppose. I couldn't hear anything the pilot was saying over the loudspeaker. Hopefully they can upgrade their fleet. BTW if you have a choice of doing a really long layover at the Panama airport, don't. Crappy amenities with nothing but overpriced American fast food."
Pros: "Easy connection, easy inspection and punctuality."
Cons: "FOOD!!! Options very limited and preparation very poor."
Cons: "I was quite disappointed once again that I was never informed that in order to have a vegetarian meal it had to be ordered ahead of time and the only meal options both were meat. So I was served a single roll and a salad aka (one slice of cucumber and about 3 fork fulls of lettuce) but hey that's better than getting nothing on the 1st dlight. Also I was given an exit seat and was literally the first person in line that morning to check in but when I boarded I was told I had to move my seat because I didn't speak spanish... So why assign me the seat in the first place. Also flight was delayed about an hour and a half NOT due to weather conditions."
Cons: "Need to eat better TV set"
Pros: "Good service, friendly staff. They gave us a voucher for $10 for food because the plane was late."
Cons: "The plane was two and a half hours late but we did not find out until 1 hour before takeoff."
Pros: "People are very friendly"
Cons: "The food is not very good at all, especially for breakfast and snacks. Also, the seats and entertainment are on the older side, therefore not very comfortable (but not uncomfortable) and not easy to watch/enjoy."
Pros: "Service, leg room"
Cons: "Wish there were personal TVs"
Pros: "Crew was pleasant"
Cons: "Online check in didn't work for selecting seats Was not allowed to carry any water on (even though I had food poisoning) No seat tv screens for entertainment Flight was late by an hour- no mention of this through announcements 6 hour flight- only 1 time did we get service Missing panel in plane and so we saw the insulation and wiring on the wall next to our seats"
Pros: "The entertainment system was the best I’ve seen, with the largest screen and with USB ports and the media content was the latest."
Cons: "The boarding process was very disorganized without clear signage."
Pros: "Service of blankets."
Cons: "Not friendly and organized before the flight."
Pros: "speed of baggage return"
Cons: "cramped seating"
Pros: "Food was pretty good, drinks (beer/wine, soft drinks) were free (hate being nickel and dimed) and staff were sufficiently bilingual (and didn't have an attitude if you weren't speaking Copa's language, Spanish)."
Cons: "No WiFi on either of my flights, centralized movie (i.e. screen above the seats) without an in-seat selection."
Pros: "Another great flight attendent"
Cons: "Older plan with less movie options"
Pros: "Copa es una excelente aerolinea, la atención muy pront, un viaje tranquilo seguro y puntual muy feliz y agradecida con todos ustedes son un buen equipo de trabajo."
Pros: "Staff was nice and friendly and encourage you to take the alcoholic drinks! Meals were ok, but they confused shellfish allergy with gluten allergy. They allowed me to switch meals though."
Cons: "Seating is tight in the main cabin, location of headphone jack (side of hips), quality of headphones given to you (mine broke in the port), no individual tvs in the head rest, no WIFI (just terrible) and the worst was the second security check at the gate in Panama (my friends had to down their water or get rid of it before the flight)."
Cons: "Baggage claim.. Slowest I've seen in years.. Horribly slow add an extra hour to your trip. I usually don't write about this but it had to be said. Very inefficient not sure what happened."
Pros: "Staff was great and very respectful."
Cons: "The unexpected layover was unfortunate, the delay then after that due to equipment malfunction was then more annoying because I was just eager to get home."
Pros: "Well organized/great crew"
Cons: "Nothing I didn't dislike. Will fly Copa again"
Pros: "Crew was pleasant."
Cons: "Flight was delayed several hours missed connecting flight and was re rerouted to Rio and spent the entire day at the airport wating for connecting flight that didn't take off until 5pm. Neuza M Noone"
Cons: "I did not care for the fact that they set up a checkpoint after I made my connecting flight then made me recheck through security at which point they tried to confiscate our very expensive duty free purchase that was in a sealed duty free bag! Only when I demanded a manager did they stop trying to confiscate it. At which point they made me check my carry on luggage! I find this very suspicious since I also discovered that someone tried to access the inside of my luggage at Panama City on the initial flight! Your crew on the ground and in the terminals in Panama City are running scams! Beware! Very disturbed by this and plan on sharing this on social media as a beware to copa travelers going through or to Panama City! Literally set up check point at ramp to plan confiscating stuff bough in the terminal after already going through security!"
Pros: "great service"
Pros: "Left on time"
Cons: "Food was awful, offered "rice or pasta" chose rice without knowing it had red meat and the other had chicken. Meat was hard and horrible to chew, asked for a different tray for my husband and I and we were told "only if there are some left". About 50 min later, the attendant showed up with two trays when they were starting to pick up old trays. Entertainment was ok.. Played lion on small overhead screens After over 1h at passport control, our luggage wasn't there, they sent a few suitcases and told us that was it but then They made us wait like 15 more min for our suitcases... Bad experience"
Pros: "Everyone was awesome great service"
Pros: "on time..."
Pros: "The crew is very nice. The flights were on time. Direct flights from Panama to Brasilia- Brazil. There was enough room for carry ons. Free alcooholic drinks."
Cons: "The airport crew spoke Spanish to me, even after seeing my Brazilian passport. I understand Spanish, but their gate and check-in crew should be trained to speak English to avoid confusion with non Spanish speaking passengers. The seats are hard and I never got a pillow. One movie option and long time with nothing playing on tv."
Pros: "The boarding process was efficient. The food was warm."
Cons: "-I didn't received a web check access email. -my bag is currently missing, I was frustrated because I wait a long time (over 1 hour) to get a claim form completed."
Pros: "very comfortable flight."
Cons: ". security at airport and took away water at the gate"
Cons: "See comments under flight from Santiago to Panama City."
Pros: "Food was a real treat"
Cons: "Sat in the last row and the seat with such a straight back and headrest was not comfortable."
Cons: "No individual media screens for 5+ hour flight. Had individual screens on the flight down. Also, had to go through security again at the gate in Panama city which meant getting rid of water purchased within the terminal and there was no where within the security parameter to buy water."
Pros: "Nothing at all"
Cons: "Read comments from first flights it will tell all .... I had a 5 hour delay"
Excelent
Good choices were not great the salmon lox was not of great quality. The flight attendant assigned to my section literally disappeared, was not very helpful or generous, while his counterpart the female attendant picked up his slack. She was thoughtful and accommodating to the passengers with whom she interacted.
Pros: "Aeromexico Boeing 737s are great. No complaints here."
Pros: "Nothing"
Cons: "The puntuality"
Pros: "Missed it"
Cons: "Give back money"
Pros: "on time"
Cons: "AC on boarding!"
Cons: "Not every flight has internet access"
Cons: "Temperature in cabin whille boarding was ridiculously hot . They didn’t turn the ac on until we took off. Very uncomfortable"
Pros: "Excellent flight. Aeromexico is great"
Cons: "Nothing"
Pros: "Everything was great"
Cons: "Everything was great. Love Aeromexico"
Cons: "Pric"
Pros: "Everything"
Cons: "Nothing"
Pros: "Everything"
Cons: "I lost days without my luggage and.trying to get it!!!"
Cons: "I did not like that I was assigned a seat at the back bulkhead when there were several empty seats available)"
Pros: "They are on tume, corteoyse, provide nice food and drinks, and I feel safe and well-cared-for in the air."
Pros: "NOTHING"
Cons: "2.5 HOURS DELAYED"
Pros: "Aeroméxico has the best in flight service aboard of any airline today!"
Pros: "Perfectly on time both ways!"
Cons: "Crew was less than friendly"
Pros: "No puedo creer que estuviéramos 15 minutos esperando al personal de tierra para que. Nos abrieran la puerta . No es la primera vez que me ocurre ."
Pros: "Brand new plane"
Cons: "O"
Cons: "Flight was delayed"
Pros: "All other things working including air above my seat which was needed for a long flight."
Cons: "It was very frustrating to have WiFi available but not working the entire trip!"
Pros: "Soft flight"
Cons: "Little bit of turbulence for wheather conditions"
Pros: "Very comfortable and clean lots of selections for entertainment"
Cons: "The boarding delay and having to go from terminal to bus and then Wait again and thenwalk with your bag up the stairs onto the plane"
Cons: "I got kicked off my return flight, and had to buy an expensive new flight for the next day."
Pros: "we flew clase premier and really enjoyed it. there was cheese and wine to start, then a chicken breast with potatoes along with a courgette salad and then asparagus on the side. the movie selection was good, the seats were comfortable... we were very happy with it."
Cons: "nothing"
Pros: "Not much"
Cons: "Korean translation sucked. Also food was bad."
Pros: "Thank you my flight was great the airline took tine to make changes to make my flight less stressfull"
Cons: "Nothing I disliked."
Pros: "ease, no delays, friendly staff, free movies and especially getting treated to a meal on the flight! Wonderful!"
Cons: "Paying an extra $25 per flight to book our seats in advance!! :("
Cons: "Delayed as usual, 1 hour flight tend to be 2 hours in the airplane. Turbulence"
Cons: "Aeromexico did not offer alternative accomodating flights until I waited about 40 mins to take to a supervisor/manager. Then the agent I was dealing with suddenly called herself the supervisor. Only then she was able to put me on a 7am flight with 2 additional stops to make it home in the evening."
Pros: "The flight was comfortable, there was variety in the entertainment options, and there was a vegetarian food option (pasta) available without having to have requested it, which I always appreciate."
Cons: "I think the first piece of checked luggage should be included in the price of the flight."
Cons: "There was no air conditioning the whole flight. It was warm, this have never happened before."
Pros: "They were friendly and professional"
Cons: "hablo Espanol no bien"
Cons: "My husband’s wheelchair was returned to us bent and disassembled. The crew at Logan and the airline ground crew could see us struggling to put it back together and then to fix it but offered absolutely no help until the very end, when we had already gotten the chair to a workable state and help was no longer needed. The crew in Mexico was not helpful upon boarding either, I had to take my husband down the ramp because there was no one to help us. We had no such problems in our outgoing flights so were surprised at the lack of care and utter disinterest on the way back."
Pros: "nice and friendly"
Cons: "not enough English speakers to help around"
Cons: "Kayak diverted me to FlightNetwork, which charged me for the ticket but did not provide the ticket. I am seeking a refund."
Pros: "All the movies And tv shows"
Cons: "The most uncomfortable chairs and a long boarding process"
Pros: "Movies"
Cons: "This was the last time we trust kayak"
Pros: "Provide a service of excellence when the delay is so great because people are upset and should mitigate the anger."
Cons: "Why leave first flights that originally departed 1 hour or two later"
Pros: "Flight was only minorly detailed (this is a major plus for Aeromexico, which is ALWAYS late)."
Cons: "Flight was minorly delayed"
Pros: "Meals provided on plane. TV on every seat, flight crew very good"
Pros: "Comfortable plane. Able to take off and land in Boston in poor weather (snow). On time."
Pros: "Convenience Service"
Pros: "Once again I expected to had at least in this flight a decent meal on board cause I was starving, I overpay this flight from Houston to Guatemala City it was a last minute ticket, so at least I expected to have a good meal instead of snacks, peanuts and a small drink. The space within seats was really small, I got bad luck to be trapped between to guys, so the flight was really uncomfortable to be a 2 hours flight, they overbooked the flight from Monterrey to Mexico City in order to make more profit, really hot and humid inside, really old plane, just enough to achieve the goal which is transport people from A to B no matter what just bring it here."
Cons: "The space within seats was really small, I got bad luck to be trapped between to guys, so the flight was really uncomfortable to be a 2 hours flight, they overbooked the flight from Monterrey to Mexico City in order to make more profit, really hot and humid inside, really old plane, just enough to achieve the goal which is transport people from A to B no matter what just bring it here."
Pros: "Nice little meal and complimentary tequila, and nice flight crew."
Pros: "very helpful flight attendant crew"
Pros: "Restroom was clean"
Cons: "I was seated in the last row of seats in the plane in the aisle side. Passengers annoyed me while making the line to access the restroom. And a flight attendant kept complaining in a bad mood about the line in the bathroom. All these factors made my trip not to be the perfect experience I always have with Aeromexico."
Cons: "Flight was delayed, Mexico Coty's airport does not have enough screens that show status of flughts. My bag did not arrive and I can't get a hold of anyone at aeromexico that will take responsibility or guve me an update on when will I be able to get it. Very disappointed. Fly copa or any other airline instead!!Flight was delayed, Mexico Coty's airport does not have enough screens that show status of flughts. My bag did not arrive and I can't get a hold of anyone at aeromexico that will take responsibility or guve me an update on when will I be able to get it. Very disappointed. Fly copa or any other airline instead!!"
Pros: "Flight diverted. Poor communication"
Cons: "Realistically explain options of what may happen due to weather issues"
Cons: "Everyone was very rude and would not answer questions and flight very delayed. No bad weather conditions"
Pros: "The steward was super friendly."
Pros: "Easy boarding"
Cons: "Delays on the tarmac made our flight arrive late"
Pros: "Ne’er front of plane for easy on/off. Payed extra for extra leg room."
Cons: "Flight attendants were overworked on a full flight."
Cons: "Tiny seats..."
Cons: "We were delayed at the gate after getting on the plane. While the crew was communicative it would have been better if we were alerted before boarding"
Pros: "Amazing Crew"
Pros: "Crew was very clear and friendly"
Cons: "Changing outlets under seats didn't always work"
Pros: "Great short flight"
Pros: "Was departed earlier because we were all on board early"
Cons: "inflight entertainment wasn't working on my seat only which made my 6 hour flight seem even longer :("
Pros: "Wi-Fi was great. Watched two movies. Flight was on time and painless"
Cons: "Only complimentary snack was pretzels and only a cup of water."
Cons: "We were told that our flight could not leave due to the absence of the pilot who was flying in from Detroit. Not sure why there was not a pilot available when there was a plane available."
Pros: "On time!!!"
Cons: "Small chairs."
Cons: "We flew from Rome to JFK and arrived at 12:40 pm only to find out that our 3:30 pm flight had been cancelled a long time ago. No one had notified us of our new booking on a 9:10 flight to Boston. No one at American or British Airways could provide us with an earlier departure or compensate us to take alternative transportation. Our 9:10 flight was then delayed until 10:50 pm. We arrived in Boston at 12:02 am, 11 1/2 hours after our arrival at JFK from Rome. This was not a very friendly welcome home. We never would have booked such an extended delay as we only live 4 hours from New York City."
Pros: "One was great and one was not helpful and was condescending"
Pros: "Pro: Those darn cookies are the bomb. Coffee was on point."
Cons: "Cons: The leg room was as bad as spirit. I was struggling for a while with my bag, and none of the flight attendants thought to help. Flight attendants ran into me a few times waking me up, and I wake up apologizing not them. Also, so darn painfully cold in the back of the cabin."
Pros: "Great boarding, crew and seating space"
Cons: "Bathroom line for some reason was always long. Entertainment via wifi was just ok. Older movies only. New movies on the tiny screens that come down every 4 rows or so."
Cons: "I paid extra for a better seat and it actually had less leg room than my standard seat on my Delta flight."
Pros: "3:00 flight to Boston left at 2:59 and only took 42 minutes"
Cons: "Gate not ready so we had to wait 15 minutes on tarmac"
Pros: "Everything"
Cons: "Nothing"
Pros: "NOTHING"
Cons: "Everything. Flights canceled due to "weather" but every other airline was flying to these locations and the customer service experience was miserable at best."
Pros: "Comfortable flight. Great communication from pilots, and the service was great."
Cons: "Very old fashioned plane, with one tv to watch a movie. I don't think I've flown on anything like that since the 90's."
Pros: "Nothing really, very upsetting start of a vacation."
Cons: "The layover in Boston was an hour or so, but the miscommunication between American Airlines and Iberia was such, that my luggage never left the US. I am very upset cause Iberia did not even provided any good ground help in Lisbon - Portugal, with the most rude personnel I ever had to deal with that was actually annoyed I was complaining they lost my luggage, they offer no assisatance."
Pros: "On time arrival"
Pros: "Overall easy navigation."
Cons: "More signs for terminal to terminal navigation."
Pros: "United airlines canceled a flight last minute that I needed in order to get to my best friends' wedding on time, I usually fly AA but the United flights were slightly cheaper at the time. The options United gave me would have had me missing the wedding, AA had more flights that allowed me to make it in time, considering it was booked 12 hours before take-off, it was decently reasonable and left on time and got in early (imagine that, United). Thank you American Airlines, again!"
Cons: "The entertainment system in my seat was broken. Was a bummer since we added a extra hour ground hold for weather."
Cons: "not enough space for legs, no food, flight attendants not especially nice, a long delay, ..."
Pros: "Big comfy plane"
Cons: "The orange juice"
Cons: "The connecting flight was with a partnership airline but I was not notified of this before I got on my flight. When I went to the information desk they had no idea where my flight was, or if it even existed. I had to wait for the Hainan Airlines booths to open for a different flight and then ask them. I waited over an hour in total and was then afraid I would miss my connecting flight."
Pros: "Crew made up time to get us in to Boston nearly on time."
Cons: "1 hour delay in LA without an explanation. 20 minute delay in Boston, on arrival, because the jet bridge did not fully extend to the plane."
Pros: "I made it home."
Cons: "No entertainment on the flight, no plugs so my phone died, as I almost missed this flight due to my first leg being late, so I was very bored on this plane."
Cons: "3 hours delay, because the airplane had not been tested as required in a previous International flight. We had to change plane which caused a lot of caos regarding the transfer of luggages and food. We sat on the plane forever with a lot of confusion."
Pros: "Safe, smooth, on time flight."
Cons: "Older plane. This was my return trip and the pane I took to my destination was much nicer. I feel like I should get a discount for an older plane."
Cons: "Had to book a flight to Providence and then rent a car to drive to Boston since there were no other available flights to Boston today."
Pros: "Nothing really."
Cons: "The plane was freezing, then it was boiling hot. There was no happy medium. Never had this issue on a plane. The crew would not shut up. They talked endlessly on the speakers, which were blown out and had some sort of buzzing feedback which made listening unbearable. I hated every minute of this flight and was so glad to be off the plane."
Cons: "I don't understand why the carryon limitation can't be better enforced. I watched several people put multiple bags in the overhead compartments and nothing under their seats, yet those in boarding groups 3 & 4 often are required to check their baggage."
Pros: "Overall it was a fine flight we were delayed an hour boarding. But this is good because apparently they didn't have a place for us to unload in Boston and we would rather be walking around the terminal in Chicago than sitting on the plane on the runway"
Cons: "Cancelled flight last minute and I was put on another flight hours later; with a 1.5 hour delay too; no credit or voucher provided"
Cons: "Old plane"
Pros: "the crew handled the lengthy delay as well as they could, seems like they didn't have any information either which is ridiculous."
Cons: "We boarded the plane at 1:30 for a 2:00 flight, there was a filter out in one of the three bathrooms; the option to take a 45 min flight without use of the restrooms was there, we were told to use the restroom if we needed to before the flight so everyone did... then we continued to sit on the ground for two hours. After two hours we were allowed to get off the plane, 20 minutes later back onto the plane, backed away from the gate and then pulled into a different gate and were told to get back off the plane. At this point we were given no info or direction but to go talk to special services if we want to re-book a different flight (sold out until at the earliest 8:15pm). After about an hour they announce they are re-boarding the original plane, takes another 45 minutes to board the plane, then we are told two separate issues caused this lengthy delay one was a filter in the bathroom and the other was a thermostat... seems like very basic standard maintenance issues that could have been avoided with routine checks. We were offered zero compensation, the trip took over 6 hours in all to fly from Philadelphia PA to Boston MA; a trip I could have driven in less time. I continue to have issues with American Airlines and "mechanical" delays, the last flight i was on From Charlotte to Baltimore was delayed an hour due to a strap in the cargo area. I don't understand the logic behind the decisions made to hold the full plane over 5 hours instead of taking a 45 minute flight, but I will say the crew was very apologetic and handled the situation well."
Pros: "Good flight."
Pros: "AA has. Not been an airline I have used in many years. Great experience, I will be looking to fly with them again very soon."
Pros: "Very affordable! Traveling can be difficult, especially from Chicago O'hare - one of the busiest airports in the country - but everything was made easy for me and was a breeze!"
Cons: "No complaints here!"
Pros: "No food served. Late take off. Seats cramped. Forced to carry on bags, then asked to check for free, if they don't fit. That forces everyone to fight to get on the plane, to get the best place for their luggage. Why not remove the $25 fee on the checking the first bag?"
Pros: "great crew comfortable plane"
Cons: "Nothing"
Pros: "It was a direct flight"
Cons: "Even with being checked in, the line was so long to check bags, it took over an hour. I had to run to catch my flight. Several people missed their flight. It was an 8 hour flight, with cramped seating, no internet, no TV. They ran out of meals with exception of vegetarian."
Cons: "Booked Brittish Air. Got switched to American. Have flown both in the past & would NOT have chosen American. Now, we will not choose Brittish Air either, as we can't be sure we are really going to get the high quality of Brittish air or substandard American Airlines."
Pros: "Monica the attendant at the gate was SUPER cheerful! She had a smile on her face and was funny too! She did a great job,"
Pros: "Crew was warm and friendly"
Pros: "Thoughtful crew."
Cons: "More comfortable seat."
Pros: "Great, friendly crew and excellent customer service from flight attendants."
Cons: "Bigger seats"
Pros: "Wheel chair service"
Cons: "A/C outlets and bathroom sink did not work"
Cons: "As my mom explained to me, there was a time in the 1960's when flying was a special experience. The flight attendants were proud to do what they did, and treated people with kindness and civility. That is all gone now. It is an ice cold experience. I feel like cattle."
Pros: "On time"
Pros: "Seats were pretty comfortable"
Cons: "In-flight entertainment depended on the Wi-Fi working. It did not work the whole flight."
Cons: "6h delay is rough because of plane shuffling"
Pros: "The flight departure was on time and boarding did not seem as challenging to me. Newer aircraft and very friendly crew. Is the friendly skies back?"
Cons: "The seating and chance to keep my luggage"
Cons: "Still have not left."
Pros: "Friendly staff"
Cons: "Too cold"
Pros: "Excellent crew and snacks, we were on time, actually arrived early in Boston."
Cons: "The strong exhaust fumes while in the gate was really uncomfortable. It finally cleared once under way but 10 minutes of breathing it was not pleasant."
Cons: "United delays."
Pros: "Crew was excellent"
Cons: "N/A"
Pros: "Crew"
Cons: "Lost my baggage"
Pros: "crew very warm and welcoming"
Cons: "no leg space (I am six feet tall)"
Cons: "Web have to pay extra for acces internet, and they give you a little bag of mix of peanuts and little cup of coke, think in travels to more than 3 hours its not enough"
Pros: "I didnt know I could only bring one item on board that had to be checked UNDERNEATH the seat in front of me. I didnt have the "right" ticket for over head storage. I had to buy a box for $15 to put my purse in and THEN pay $35 to check my PURSE in! I couldnt check in early. I had to go to the gate to get a seat assignment and then even though my assigned seat was in the 10th row, I then had to line up in groups like Southwest and I guess my punishment for sitting in economy was to wait to board last. I felt like third class boarder on the Titanic. United has become less than a Greyhound bus. They will NEVER be my first choice again! It was HORRIFIC I will go to ANY other airlines before them. P.S. the service at the Houston counter were rude and awful except for Ms. Edwards"
Cons: "Because of missed connection I had to go from Dulles to Reagan airport"
Pros: "It was ok"
Cons: "Too much confusion on seating...people were moved because of double seating then I was asked to move I seat back. I only agreed so the parent could sit with his two children"
Pros: "Flight was on time. Flight attendants polite and professional."
Cons: "Check in was chaotic. Seats cramped. Internet expensive and unreliable. There has to be a better way to run an airline."
Cons: "Wouldn't let me bring my bag even though there was plenty of space."
Cons: "no food or entertainment"
Pros: "Friendly staff, easy boarding. They got me where I needed to go, and on time!"
Cons: "I'm disappointed in their in-flight entertainment system. Download the app and check out all of the amazing options they have, then try to use it & good luck. It took me 5 hours to watch 20 min of the movie I chose. It just kept cutting out, then would say entertainment service isn't offered, etc. Why are airlines going away from personal TVs & instead having you bring your own device which may or may not work with the service up there? There was also NO room. I'm not a big person, but I didn't even have space to put my bad under the seat in front of me & sit comfortably. I flew back on JetBlue with the same amount of stuff and had ample room. It was interesting to see the difference."
Pros: "Good staff."
Cons: "Couldn't change flight and it was delayed."
Pros: "I didnit like The flight to be 3 hr late. The last hr waiting on The plane to depart No wątek or snack"
Pros: "Free TV since we were 2 hours delayed"
Cons: "4 delays in 1 day on 2 flights. 2 gate changes with no relay of info and to top it all off my wife and i were reassigned to separate seats at the last minute by the airline and very rudely told to deal with it and to calm down when I simply asked why. We were appalled and embarrassed in front of many others in the gate boarding area. The gate agent in Houston has no place in customer service and was on some kind of a power trip. This surprised me with recent events. We are done with United now for many reasons"
Pros: "Pilot communication was great"
Cons: "Gate and customer service agents are not helpful and not on the same page."
Cons: "Uncomfortable seats, inefficient food service and pricey, and entertainment is a rip off."
Pros: "Crew was friendly."
Pros: "nothing!!!!"
Cons: "Flight was cancelled and had to fend for ourselves to get to boston. Ended up getting to boston at 12:30 am when I was supposed to get there at 1 pm. Will try and get a voucher for this awful trip."
Pros: "Germán, one of the stewards on our flight, helped a fellow passenger who fell ill mid flight. He remained calm throughout, knew exactly how to assess and handle the situation, even helping the spouse who was emotional given her husband's condition. He tended to the family the entire flight. He went above and beyond and I hope he is recognized for his outstanding and exemplary efforts ."
Pros: "Boeing 777; smooth flight across country."
Cons: "Plane late departing because of late arrival of aircraft. Literally no gate update announcements with explanations until within 15 minutes of boarding. Consequence: no food, and no explanation from cabin crew about menu change. Food choices then were unappealing. Movie selections were mediocre."
Cons: "There was a delay after boarding / door closing. We just sat at the gate without explanation so we arrived late in Boston. I assume we were held for some reason by the tower but an update from the pilot would have been nice."
Pros: "Roomier comfortable seating."
Cons: "Paying for luggage and food"
Pros: "Direct tv"
Cons: "None"
Pros: "One of the friendliest and most customer friendly flights I've had in a long time."
Pros: "The promptness on the flight -the friendly crew - arriving on time means the most, also the flight itself was smooth"
Pros: "They were on time."
Cons: "It was very uncomfortable."
Pros: "not a damn thing"
Cons: "Weather delays are a typical part of travel. What's not typical are 5+ hour delays and sitting on the tarmac and watching your connection take off without you. First Class seats morphed into Economy center seats the next day, with nary a hotel room in sight. Thanks for nothing."
Pros: "On-time flights"
Cons: "Delays"
Pros: "Quick boarding"
Cons: "The controls for my TV didn't work and when I asked for it to be fixed, the attendant told me in a frustrated way that she guessed she could move me seats but then just walked away. For a 5.5 hour flight this was pretty irritating because I didn't have access to any entertainment but also I couldn't even turn the super bright TV off."
Pros: "We arrived 10 minutes early which allowed me to catch connecting ground transport"
Pros: "The service was great and the staff were very accommodating and understanding of my dads needs."
Cons: "The arm rest would not come down on his seat and it was very hard to get him seated."
Pros: "Best I can say is that I'm home safe and sound with my luggage"
Cons: "Long delay, many passengers were rebooked elsewhere. Boarding is awkward and too many segments slow it down. Staff were indifferent. Internet connection was abysmal. Couldn't get any entertainment."
Pros: "Everything went smoothly and even got there 30 minutes ahead of schedule! Boston airport was excellent with bags already on the carrousel before we got to the baggage area!"
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