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Cons: "Your seats are too small, but we know the airline industry is not gonna do anything about it."

Cons: "My seat back screen was inoperable. I had other stuff to do, so not a problem although I would have liked having music and movie options. Oh well... In other news, AA’s morning food options are incredibly lame. It’s almost as if they don’t want to sell any food. Finally, can come one tell me where to buy stock in those mediocre little Biscotti cookies they (and every other airline) pass out for free? Must be KILLING it!"

Pros: "Smooth price getting boarding pass and we were anytime sit together"
Cons: "All good"

Cons: "It was amazing"

Pros: "Movie selection was good"
Cons: "Fortunately I ate breakfast before getting on because I was only offered two stale cookies on board"

Cons: "Super crowded boarding area in DCA. Hurried to board, then sat at the gate for 15 minutes after door closed with no mention of being delayed or why we were sitting there. Finally found out the fueling paperwork was missing. This was after being forced to gate check bag in group 6 (and 7,8,9) Then luggage offload in Charlotte took forever, and then was on the wrong belt. Baggage staff in CLT were clueless."

Pros: "Landed in one piece despite weather."
Cons: "WiFi was down"

Cons: "more room, better boarding procedure, on time take off"

Pros: "The pilot did great job.brought us before time."
Cons: "Pay extra for bag :( No video screen No food The check in area was mooved without notice."

Cons: "Flights could be on time. Every one of the 4 flights were late. Also it would be nice to offer a snack that doesnt contain wheat and sugar."

Pros: "Arrived early. Friendly pilot."
Cons: "Attendant did not offer snack choice."

Cons: "Commuter jet boarding at DCA is going to stink until the new terminal is completed. Just is."

Pros: "Perfect from start to finish"

Pros: "Personalities...loved their job. Great to talk to."
Cons: "Bosrdunf staff at DCA. No communication in crowded area"

Cons: "Our audio did not work for movies. The food was super cheap"

Cons: "I was forced to check my carry on luggage. There was no problems on the way up to DC, just on the way back."

Cons: "So many different categories to board!! Same applies to all legs of this trip... it is annoying and completely inefficient."

Pros: "There was surprisingly a great amount of legroom"

Pros: "I think for the most part you have some of the best customer service but your snacks are awful compared to other airlines."

Pros: "Arrived 40 minutes early"

Cons: "Food was not good at all."

Pros: "Little"
Cons: "Mechanical issues, late late late, bad communication, no apologies or compensation for huge waste of time."

Pros: "Lost baggage"
Cons: "They have it arriving with me. But cannot locate it. Normally they would know where it was."

Pros: "Nothing"
Cons: "Lost connection"

Cons: "Delay. Old airplane with sewer smell in back. Not a great experience."

Cons: "Completely ignored for beverage service"

Pros: "it was easy to check in and short layovers"
Cons: "planes were really old and uncomfortable, I could not sleep at all, the seats are ridiculously small and not fit for a grown up. One of the worst flights ever for sure"

Cons: "Shaky landing."

Cons: "Late late cancelled chaos in reassignment late late One agent threw up hands said I'm done and left with long line of passengers not yet reassigned Person behind me asked why didn't we take Delta?"

Pros: "Nothing"

Pros: "It did not crash"
Cons: "Delays, baggage loss, how the Airline dealt with both."

Cons: "I was trying to check two bags, and I get three free bags. My one bag was my wife's bike in a case and it as 60 pounds and the other was a suitcase that was only 20. They made us take stuff out of the bike case and move it to the suitcase to get it below 50 pounds. Ridiculously nitpicky. It's the same overall weight..."

Pros: "Thanks Daniel for making my trip to San Diego comfortable!"
Cons: "Didn't get to upgrade to 1st Class, but oh well :)--"

Pros: "Loved the individual seat back entertainment"

Cons: "It was freezing."

Cons: "NA"

Cons: "Checkin"

Pros: "todo muy bien"

Pros: "All of it"

Cons: "America Airlines...worst service and just a horrible experience"

Pros: "Great customer service and attention"
Cons: "No inflight entertainment"

Cons: "Thrust"

Cons: "seats were very uncomfortable"

Cons: "Having to check my carry on bag. Brought only a carry on to avoid baggage claim, but was forced to check it anyway. There is NO organization to the boarding process, so in the free-for-all at boarding, people in any boarding group are let through with WAY MORE than 1 carry on and 1 personal item, leaving no room for my bag and I was in group 2 (not sure how many groups there are). Horrible disorganization at boarding. Board from back to front for goodness sake...its common sense."

Pros: "Everyone was amazing. Helpful. Kind professional"

Pros: "The Jacksonville airport"
Cons: "The whole Reagan expierence from check in thru boarding the staff was rude and inefficient"

Pros: "Trip was quick bags came quickly also and everyone very nice!!"
Cons: "Cost of everything in airports!! Ridiculous!!"

Cons: "American Airlines didn't have a co-pilot for the flight. It was canceled after we were fully boarded. Passengers, myself included, received cancellation notices on our phones, before the crew was even notified. Incompetent management."

Cons: "We were never offered our drink or snack. Then the male attendant called my wife "sir" when asking her to put up the tray table"

Pros: "As expected."
Cons: "N/A"

Pros: "Nothing"

Cons: "The landing was rough!"

Pros: "Snack delicious"

Pros: "No Lufthansa?!"
Cons: "No Lufthansa?!"

Pros: "I felt comfortable. Staff was great."
Cons: "The cracker and cheese box. The snack wasn't worth the money."

Pros: "Easy to board and check in, good price"
Cons: "It was extra to check luggage"

Pros: "Everything"
Cons: "N/a"

Pros: "Roomy seats"
Cons: "Have to pay to watch movies"

Pros: "Everything"
Cons: "NA"

Pros: "Boarding and de-boarding seemed quicker than other flights on other airlines"
Cons: "Noisy/ squeaky seat"

Pros: "Thank you for making this connection available from charlottesville to dulles. It beat driving! Everyone was helpful"

Pros: "This plane was smaller so I got to sit by myself so it was more comfortable for me"
Cons: "Lack of drinks/ comp snacks"

Pros: "I had to get my luggage in Frankfurt and was almost denied access to it in the airport because the airlines don't have agreement together."
Cons: "Luggage transfer"

Pros: "Everything was fine"
Cons: "Na"

Pros: "Fine. Wish my earlier one wasn't so delayed."

Pros: "On time"
Cons: "The boarding process Boarding should start from the rear rows to the front irrespective of what group shows on your ticket.some ended up with no storage space as they are in group 4 or 5"

Pros: "It's seems like no one cares about passengers in this airline.... Rude services"

Cons: "we had to pay to watch any channel."

Pros: "The upgrade it made the all the difference in the world"
Cons: "Would not change a thing"

Cons: "EVERYTHING WAS EXCELLENT"

Pros: "Good"

Pros: "Good trip"
Cons: "Nothing"

Pros: "Liked the upgrade to first class"

Cons: "Was asked to pay $25 extra for my luggage. That should have been disclosed up front on the ticket. Not happy"

Pros: "On time Fast Snoith"
Cons: "Seat was hell Boarding !!!!! The terminal was hot old confusing Even if local think about the wonderful new bus terminals that are being built Tech could go s long way Use apos to highlight boarding ligistics Location and direction sids Etc etc etc Dulles gets an F here"

Cons: "N/a"

Cons: "When I boarded the plane, I noticed crumbs and grease marks on my seat and crackers all over the floor at my feet. Rather than clean my area, the stewardess handed me wet wipes."

Cons: "Bad"

Cons: "Long wait. Not communication between employees. Poor customer. Service"

Pros: "Everything"

Pros: "It was a short ride"
Cons: "I was forced to change seats"

Cons: "not offered any break on food or beverage, or wifi."

Pros: "For all everything was OK"

Cons: "No TV"

Cons: "They gave my vegetarian meal away to someone else. The plane had mechanical issues and we were moved to a new gate and plane, but that plane was late on the fueling list and they only addressed this after boarding us, so we waited forever after boarding. The internet didn't work even through the united app."

Pros: "Everything"
Cons: "N/A"

Pros: "Good level of standard service. Finding the personnel are getting better in their individual service. Understand their job is difficult but a positive attitude can make everyone's situation better. Keep working toward better. Seeing the improvement is encouraging. Really like the improved cleanliness of the aircraft. Great job getting the aircraft boarded -- we were ready ahead of time and pushed back early!!!!!"
Cons: "Nothing worth mentioning. That is a plus."

Pros: "Cookies were very tasty."
Cons: "Seat would not recline."

Cons: "Late departure."

Pros: "Very poor service"

Cons: "Besides taking off late, the worst part was the new seats are the smallest ever. I could not sit without my knees jammed into the seat in front of me, and on both legs, Ithe seats were narrow that the people next to me and I were overlapping shoulders - that was a first. Unless its flights in the future are significantly advantageous, United's losing my business. It's not worth saving a few bucks to me to be so uncomfortable."

Pros: "Very comfortable plane. 2 seats on a side, 5 thumbs up."

Cons: "Service"

Pros: "I loved how quickly we departed and arrived at each destination!"
Cons: "The boarding process was terrible. People forgetting to even stand in line for their boarding groups getting to cut ahead of those whose group is currently in the process of boarding. That should not be allowed. It's rude and disrespectful to other passengers/customers."

Cons: "Maintenance delays and rerouting caused me to miss my reserved ground transit in LA... United claimed on the phone I would be reimbursed for a taxi, but changed their mind when I sent them a receipt a few days later."

Pros: "same comments as above"
Cons: "same comments as above"

Cons: "Tight aisle"

Pros: "Professional, friendly service."
Cons: "Nothing"

Pros: "Fast, friendly, on time"
Cons: "none"