Find cheap flights from Monterrey to the United States

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MTY — United States
Jan 6 — Jan 131
Round-trip
1 adult
Economy
0 bags
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Fri 1/6
Fri 1/13

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Best round-trip prices found by our users on KAYAK in the last 72 hours

MOST POPULARNew York
1 stop from $249
1 stop from $141
Orlando
1 stop from $230
1 stop from $142
Los Angeles
Nonstop from $218
Nonstop from $137
Las Vegas
Nonstop from $156
Nonstop from $97
Miami
1 stop from $258
1 stop from $161
Chicago
1 stop from $216
1 stop from $156

Good to know

Low season

February

High season

July

Cheapest flight

$89

Average price round-trip

$565

Good deal round-trip

$274

Good deal one-way

$168
Best time to beat the crowds with an average 3% drop in price.
Most popular time to fly with an average 12% increase in price.
Flight from Monterrey Gen Mariano Escobedo to Houston George Bush Intcntl
(avg. price over the last 2 weeks)
or less
or less

Top tips for finding cheap flights to the United States

  • Looking for a cheap flight? 25% of our users found tickets from Monterrey to the following destinations at these prices or less: Houston $121 one-way - $160 round-trip; Las Vegas $232 one-way - $307 round-trip; San Antonio $120 one-way - $227 round-trip
  • High season is considered to be January, February and December. The cheapest month to fly from Monterrey is January.
  • Morning departure is around 2% more expensive than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

FAQs - booking United States flights

Top 5 airlines serving Monterrey Gen Mariano Escobedo to United States

Scores according to KAYAK customer reviews
7.9
DeltaOverall score based on 31879 reviews
8.1Boarding
7.8Comfort
8.5Crew
7.8Entertainment
7.5Food
Airline reviews

everything was perfect except they did not have enought people working the checkin line, took too much time,

Read more about Delta

everything was perfect except they did not have enought people working the checkin line, took too much time,

So sick of those pretzels and cookies! Blech!

All good

Plane got switched and I was moved to the back

It was hard to hear the PA announcements for boarding. Maybe also post the info on the screen? Or allow the attendant to pull down his mask when speaking into the PA system?

Pros: "Don’t go overboard"
Cons: "Cleaner"
Pros: "Crew was very welcoming and nice"
Cons: "There was a lot of empty space on the plane I wish they would’ve spaced passengers out evenly."
Cons: "Seats were a little dirty especially for the COVID-19 going around."
Pros: "Good! No complaints, no suggestions."
Cons: "Refueling took over an hour."
Cons: "No option to watch movies"
Cons: "Great crew!"
Cons: "Worst"
Pros: "Clean first class seat."
Cons: "My connecting flight, and the the flight not being delayed the night before."
Pros: "Fast flight"
Cons: "In one hour flight we could have some drinks and food. Snacks... can’t believe they don’t have any food/alcohol"
Cons: "The delays"
Pros: "Everything was nice"
Cons: "The price"
Pros: "Crew was fine - not their fault that DELTA changed my flight at the last minutes with terrible options on rescheduling my flight!"
Cons: "Yes...not change my flight at the last minute and causing me to miss my connecting flight. Then making me reschedule my flight with only options that I now have (2) layover and then arrive in Korea another day later, that then caused me to miss my college orientation day!"
Cons: "Plane very late. Boarding was chaos"
Pros: "Friendly staff. Entertainment selection is impressive (though I didn't use it). Drinks and snacks are provided."
Cons: "Boarding process was time consuming due to poor organization from Delta. Unloading process takes forever for the same reason. Despite booking at the same time my fiancee and I didn't get seated next to one another."
Pros: "Nothing"
Cons: "The flight was not comfortable and shaking as if it is about to explode"
Pros: "Attentive and friendly crew, great entertainment system"
Cons: "Flight left late due to problem with cleaning crew, seats are uncomfortable, snacks were stale."
Pros: "The staff & crew were friendly. I liked having access to free entertainment. I liked being able to see the tracking of my checked bag (notifications)."
Cons: "Terminal g18 is in the worst possible place. It is right smack in the middle of a food kiosk and restuarants with the ipad tables. You can't hear any announcements and boarding is just a cluster."
Pros: "It was short and fast."
Cons: "1/12 hours late had to change out equipment"
Pros: "Im a delta traveler I prefer delta over any other airlines so everyg went great kudos to everyone specially to my very friendly flight attended he was a male really funny. Movies great to bad I couldn’t finished the movie I was watching we arrived 20 minutes earlier so awesome."
Cons: "None everything great"
Pros: "Loved having the Movie and tv options on the flight, really passed the time"
Cons: "Flight was overbooked, seat assignment at gate, was very anxiety provoking. I was concerned would not get on flight."
Pros: "Nothing"
Pros: "Nice flight and good staff and service"
Cons: "it is a shame that for an international trip, with a "superspecial rate" of almost 700 USD. We still had to pay to register 1 piece of luggage. Why are these flights NOT considered international and allow at least one piece of registered luggage? They seem to be considered international when it comes to the ticket price."
Pros: "same"
Pros: "More seat room than expected for economy tickets. Good service, on time, polite staff"
Cons: "Duty free purchases not waiting for us at boarding like usual. Audio selection on entertainment was v poor"
Pros: "Movie helped to pass the time this was the longest flight ever I was glad when it was over"
Cons: "I have nothing to complain about"
Cons: "Delayed for 4 hours due to mechanical difficulties"
Pros: "Excellent job"
Cons: "N/a"
Pros: "Flight was on time. And faster. I really enjoyed it."
Pros: "I got upgraded to a Delta Comfort+ seat. This gives me more space and more comfortable."
Cons: "Was not given a chance to select seats in advance. Also was not advised where I should go to get my boarding pass because there is no China Southern counter at Detroit airport."
Pros: "I ran from B terminal to E terminal to catch the flight and as soon as I sat down, the flight attendant offered me a cocktail as she could see I was out of breath"
Pros: "Great help from gate agent when a delay in connecting flight would have missed the last flight. Agent put a great new agent it together better than the original."
Cons: "Delta is the best"
Cons: "Aircrafts were not maintained well and they had to return causing a 4+ hr delay"
Pros: "I liked that the plane was newer and the box snack was really good."
Cons: "Nothing really"
Pros: "Crew"
Cons: "No entertainment"
Pros: "Quick boarding, nice staff, good entertainment available."
Cons: "Nothing"
Pros: "Good flight. Typical air travel"
Pros: "We were traveling with a group of 8, only 3 of us had assigned seats when were arrived and the others were on standby. We asked the attendant at the gate desk if there was any chance that the rest of us on standby could be seated together... HE UPGRADED OUR WHOLE GROUP TO COMFORT and allowed us to all sit with each other. Greatest flight experience I've had and such great staff with Delta. Will fly Delta going forward whenever I have a a chance (flew Southwest the rest of our trip - service, cleanliness, friendliness didn't compare)."
Pros: "I got upgraded to 1st class Enjoyed the luxury and extra attention"
Cons: "The bathroom was really tiny.but apart from that everything was perfect"
Pros: "lte leaving Houston, cancelled flight back from Atlanta, reset to 3 hrs later, wound up leaving 12 hrs later."
Pros: "Bags arrived on the belt quickly"
Cons: "Why is there not saying precheck to use after you've been funneled through customs? ATL is advanced enough to have kiosk for arrival, even for those confused and not with global entry, but then forces you to wait in security line instead of the typically faster tea precheck line. Every minute I'm in line, I'm not spending money"
Pros: "There was a slight delay, but boarding was easy, and flight was smooth."
Cons: "Flight was completely packed."
Cons: "Unexpected $100 baggage fee for second checked baggage"
Pros: "Best flight crew I've ever had."
Cons: "A free upgrade to first class"
Pros: "I paid to go with Lufthansa airways not with United Airways. And I came to know the day of the flight that I was to board United airways. Really disappointed."
Cons: "In the international flight United Airways charge for the Wiskey liquor. And that is ridiculous."
Cons: "Good food, on time and semi comfortable seats"
Pros: "I like how the crew was friendly"
Pros: "The crew was great. Food was good for the most part."
Cons: "too many unruly kids"
Pros: "Everything was great. The crew was outstanding!"
Cons: "Nothing"
Pros: "service much better Dennis was excellent and attentive!"
Pros: "This was my first experience flying with Lufthansa airlines and the experience was outstanding from start to finish! This is what flying should be like! Other airlines should do what they do!"
Cons: "Nothing"
Cons: "So bad"
Pros: "Business class"
Cons: "Nothing not to like"
Cons: "First flight was delayed too much for me to make a connecting flight to Frankfurt. Had to ask twice to be rebooked. Had to connect through Chicago O'Hare and walk for miles there. Arrived in Germany 3 hours behind schedule."
Cons: "flight Frankfurt to Houston: 2 hours delay in Frankfurt, 1 suitcase lost and Lufthansa doesn't know where it is"
Cons: "No volume on entertainment system for our row. But the crew were excellent - very professional, courteous and apologetic."
Pros: "Entertainment was good and varied"
Cons: "Seats were horrible. I'm only 5'1" and the seats were too short. Also there was no room under the seat in front of me so that the backpack that always fits completely under the seat in front stuck out and there was no room for my feet. I could not move. Food nice but pretty tasteless."
Pros: "Crew nice. Plenty of food"
Cons: "Boarding was very chaotic. Very long lines and not managed well"
Pros: "Everything"
Cons: "Nothing"
Pros: "Getting off the plane in the snow is ridiculous. Lufthansa needs to use the jetways."
Cons: "Can’t tell you anything- missed connection"
Pros: "crew hospitality. timely take off"
Cons: "Prolonged stop over in Frankfurt"
Pros: "Telling you you're stupid"
Cons: "getting too many emails about a flight that I've never took"
Cons: "Same reason as above."
Pros: "Nice crew, The flight was on time."
Cons: "Food was sub-standard with very limited drink varieties."
Cons: "They lost my baggage for three days, and it would have been four if I didn’t drive to the distribution center to pick up my bag."
Pros: "The crew was friendly and the flight was comfortable. And the food was very good."
Cons: "I am 5'4" and weigh about 110 lbs. I was seated between two very large men who could not fit into the cramped seating and caused me to sit with my legs cramped and no arm rest. One was drinking heavily and the other watching open on his phone both of which made me even more uncomfortable. To make it even worse my TV was broken and there was nothing for me to do but be miserable for an 11 hour flight. Worse trip of my life."
Cons: "Never made it and they knew several people were still in customs"
Pros: "Crew, condition of planes, food all excellent"
Cons: "Connection at Frankfurt bad. Had to be unloaded from plane and put on buses and dumped at terminal. Extra 25 minutes plus customs and ran to make connecting international flight. They have a HUGE opportunity for improvement in the way they move people in Airport."
Pros: "Same as a above"
Cons: "Nothing"
Pros: "Selection of meals (veg / non veg), nice and polite crew, selection of entertainment options, availability of drinks and snacks on the plane in between meal service. Seats are decent in size and comfortable in the economy class, the aircraft feels like new, clean and fresh."
Cons: "The movie selection button on the screen is a bit hard to use and slow scrolling thru the titles. Nonetheless, enjoyed watching movies. Good variety of movie genres."
Pros: "You can't beat the German's at efficiency. Awesome!"
Cons: "Houston isn't their hub and I have to put up with United."
Pros: "Business class was comfortable."
Cons: "Baggage was lost for 3 days. Very poor customer service. Employees have a lot of attitude. Will NOT fly again."
Pros: "I have always wanted to travel with Lufthansa and will do so in future too. For my wife it was her first and she loved it."
Pros: "Without a doubt, the flight crew on this flight was amazing. They went out of their way to assist everyone and make sure that people had whatever they needed."
Cons: "The chairs were small, even though we upgraded to economy plus, and the outlets and my tv screen did not work. On a 10 hour flight, that's a big deal! It seems like I paid extra to get less. Terrible!"
Pros: "Good entertainment options"
Cons: "I got 2 vegetarian meals on this flight. The first one was so mushy that it induced my gag reflex. I managed one bite and no more. The second meal had some ravioli that was much better but still was heated unevenly. But at that point I was so hungry that I ate it anyway. The boarding was chaotic because all economy rows boarded at the same time"
Pros: "nice personality"
Pros: "Excellent all around.!"
Cons: "Only complaint is the comfort of the seats on Airbus 380-800. Not as comfortable as on other airlnes/planes, especially given 10+ hours flight."
Pros: "La tripulación muy amable y la comida muy buena ."
Pros: "Friendly service and good food."
Cons: "Long flight"
Cons: "Nothing"
Pros: "Most all was good."
Cons: "The kids screaming!"
Cons: "The seats were very cramped. A little about my height, I'm 5'2" and had a difficult time with no leg room. I sat by the window which gave me a little more wiggle room but it was not the most comfortable flight. Also a note about being able to get up from the seat to move about. The other person in the row had to get up to allow me in and out and I still had to make sure not to pull on the seat in front of me just trying to get up out of the seat. Thankfully, I only had to get out twice through the whole flight."
Cons: "It was not Lufthansa but United Irlines. I wish it was Lufthansa."
Pros: "It was all together a pleasant trip."
Pros: "With German precision the crew worked the area. When I started to feel hungry they came with food. When I was getting thirsty, they delivered beverages. Overall, I liked Lufthansa and I would recommend them to others."
Cons: "There was an obstruction in the way of where my feet would go. I was on the aisle and the guy at the window seat had the same problem. Luckily, we had no one seated between us. We basically did the unspoken and we shared the foot space of the vacant middle seat."
Cons: "The controls on movie screen did not respond to touch very well."
Pros: "Smooth Ride Stewardesses"
Cons: "Seats, The website would not let me upgrade to premium seats. I am also a Gold Star Alliance member and thought that I should have been able to have the Premium seating available, especially since there were vacant seating. But it was a great flight. The best airline flight I have had so far."
Pros: "Frequent food and beverage service, plus 2 hot towel offerings."
Cons: "My headphones stopped working 1 hour into the flight, so I just watched movies with subtitles. No air vents, so it was really warm. I'm only 5'2" and felt really cramped in the seats."
Pros: "Crew were very helpful and kind . Really makes a difference"
Cons: "No new release movies , tv shows were also not good choices."

Will allow only carry on baggage on staff appreciation not space availability or over head space capacity.

Many hours late. Old plane. Allowed people to eat with masks off for 70 percent of the flight!! We are in a global pandemic!!! Unbelievable.

Excelent

Good choices were not great the salmon lox was not of great quality. The flight attendant assigned to my section literally disappeared, was not very helpful or generous, while his counterpart the female attendant picked up his slack. She was thoughtful and accommodating to the passengers with whom she interacted.

Pros: "Crew. Amazing seat not confortable"
Cons: "Very nice crew clean plane"
Pros: "Aeromexico Boeing 737s are great. No complaints here."
Pros: "Nothing"
Cons: "The puntuality"
Pros: "Missed it"
Cons: "Give back money"
Pros: "on time"
Cons: "AC on boarding!"
Cons: "Flight cancelled"
Cons: "Not every flight has internet access"
Cons: "Temperature in cabin whille boarding was ridiculously hot . They didn’t turn the ac on until we took off. Very uncomfortable"
Pros: "I love flying Aeroméxico. Great airline, great service"
Cons: "My ticket was not honored because they said the name was not complete on the reservation so I had to buy a new one way ticket"
Pros: "Excellent flight. Aeromexico is great"
Cons: "Nothing"
Pros: "Everything was great"
Cons: "Everything was great. Love Aeromexico"
Cons: "Pric"
Pros: "On time"
Cons: "Seat space is miserable"
Cons: "Entertainment system stopped working 1/3 of the way into the 4 hr flight. Gate personnel at LAX were not ready for our arrival and it took an exceedingly long time to deplane. Initial beverage service was slow - didn't begin until 30-40 minutes after take off"
Pros: "Nothing"
Cons: "Everything"
Pros: "Everything"
Cons: "Nothing"
Pros: "Everything"
Cons: "I did not like that I was assigned a seat at the back bulkhead when there were several empty seats available)"
Pros: "NOTHING"
Cons: "2.5 HOURS DELAYED"
Pros: "Aeroméxico has the best in flight service aboard of any airline today!"
Pros: "vuelo sin demoras"
Pros: "No puedo creer que estuviéramos 15 minutos esperando al personal de tierra para que. Nos abrieran la puerta . No es la primera vez que me ocurre ."
Pros: "Brand new plane"
Cons: "O"
Cons: "Flight was delayed"
Pros: "Soft flight"
Cons: "Little bit of turbulence for wheather conditions"
Cons: "No food, no entertainment"
Pros: "Not much"
Cons: "Korean translation sucked. Also food was bad."
Pros: "Thank you my flight was great the airline took tine to make changes to make my flight less stressfull"
Cons: "Nothing I disliked."
Cons: "Delayed as usual, 1 hour flight tend to be 2 hours in the airplane. Turbulence"
Pros: "The plane was comfortable and the crew was great."
Cons: "The boarding was ridiculous. They never posted what gate the flight went out of. If it wasn't for Kayak we would not have known when to go. The flight was delayed but they never did update that information. It did not leave on time like the board said. They just all of a sudden said they were boarding the flight."
Cons: "Aeromexico is the worst airline I have ever flown including many throughout Latin America, Africa and other developing regions of the world. Our first flight was delayed an hour not because of weather or maintenance, etc. Just because “our planes always late” as the person at the gate put it. Because of he delay, we missed our connection and we have been delayed 24 hours. Horrible."
Pros: "They were friendly and professional"
Cons: "hablo Espanol no bien"
Cons: "Realmente mal servicio a cliente la aerolinea solo quiere sacar ventaja y cobrar de mas por el transporte de tu equipaje"
Pros: "Thr dervicr"
Cons: "I have to pay $60. Dollars"
Cons: "had to pick up bags, clear immigration and customs, go to a different terminal (with 4 pieces of luggage, 4 back packs, and two kids) check in again, drop bags, clear immigration again and board the plane. Will avoid this connection at all costs next time"
Pros: "Movies"
Cons: "This was the last time we trust kayak"
Pros: "Provide a service of excellence when the delay is so great because people are upset and should mitigate the anger."
Cons: "Why leave first flights that originally departed 1 hour or two later"
Pros: "Flight was only minorly detailed (this is a major plus for Aeromexico, which is ALWAYS late)."
Cons: "Flight was minorly delayed"
Pros: "The seats were huge and extremely comfortable. The leather was peeling off and the seatback pouches were falling off the seats, but none of that mattered. It felt like first class room and comfort so I didn't care at all. There were no tvs, but it's a very short flight so it's not a big deal."
Cons: "It felt so old that I was slightly worried about the airplane's ability to fly!"
Cons: "Basically I had 4h of connection in Mexico City and even so Aeromexico made me miss the flight to extort money. After arriving in Mexico City Took 1.5 hours to get the bags. Then another 0.5 h for re-inspection. After 2h they still had not set the boarding gate so I went to the international boarding area. As I was close the gates 30 min before boarding I decided to look for my gate and to my surprise they changed to the national boarding on the opposite side where it should be. I arrived at the gate 15 min before the scheduled departure time and the plane had already taken off without announcing my name! From that moment Aeromexico totally abandoned me! Basically the only solution they offered me was to buy a new ticket for Houston for $ 1,400.00 because there was no place on any flight! I missed my work day, my US phone did not work in Mexico City and I thought I had to sleep at the airport! Thank goodness the airport's consumer protection staff helped me a lot. They somehow managed an Aeromexico flight on the same day with no additional cost. The flight I got there were 4 empty seats and they were trying to charge me $1,400. Shame on you Aeromexico."
Pros: "Thanks for putting me on priority on the next flight."
Cons: "Flight reassignments are a HUGE inconvenience!!"
Pros: "Once again I expected to had at least in this flight a decent meal on board cause I was starving, I overpay this flight from Houston to Guatemala City it was a last minute ticket, so at least I expected to have a good meal instead of snacks, peanuts and a small drink. The space within seats was really small, I got bad luck to be trapped between to guys, so the flight was really uncomfortable to be a 2 hours flight, they overbooked the flight from Monterrey to Mexico City in order to make more profit, really hot and humid inside, really old plane, just enough to achieve the goal which is transport people from A to B no matter what just bring it here."
Cons: "The space within seats was really small, I got bad luck to be trapped between to guys, so the flight was really uncomfortable to be a 2 hours flight, they overbooked the flight from Monterrey to Mexico City in order to make more profit, really hot and humid inside, really old plane, just enough to achieve the goal which is transport people from A to B no matter what just bring it here."
Pros: "Restroom was clean"
Cons: "I was seated in the last row of seats in the plane in the aisle side. Passengers annoyed me while making the line to access the restroom. And a flight attendant kept complaining in a bad mood about the line in the bathroom. All these factors made my trip not to be the perfect experience I always have with Aeromexico."
Cons: "very poor information for passengers. All passengers on this flight were confused about gate information."
Cons: "Flight was delayed, Mexico Coty's airport does not have enough screens that show status of flughts. My bag did not arrive and I can't get a hold of anyone at aeromexico that will take responsibility or guve me an update on when will I be able to get it. Very disappointed. Fly copa or any other airline instead!!Flight was delayed, Mexico Coty's airport does not have enough screens that show status of flughts. My bag did not arrive and I can't get a hold of anyone at aeromexico that will take responsibility or guve me an update on when will I be able to get it. Very disappointed. Fly copa or any other airline instead!!"
Pros: "an employee in Mexico City, Alejandro, assisted me get on the next flight with no problems. i was stressed when my bags were very late but he assisted me get a new ticket and i was impressed with his professionalism despite this stressful situation for him. my whole flight was looking to him for assistance"

Flights delayed, rude crew, bad policies

Flight was cancelled. AA customer service is a nightmare. A lot of flights cancelled during the night we had to stay on a hotel until next day and pay for expenses Very disappointed

American Airline's is always great with me.

Flight canceled

Cons: "Excellent service!"
Pros: "Crew was great. Plane was clean."
Cons: "My bag could have arrived with me in Des Moines. Instead I had to go back and pick it up the next day."
Pros: "Smooth ride, great crew, free flight entertainment with screen built into each seat."
Cons: "Nothing"
Pros: "crew was miserable, they should retire, seems as if they do not like working with people, do not like their job. I have had many many flights with aa to know the difference"
Cons: "aa needs to have less flights departing, thus, having shorter take off wait time. get attendants that want to work and like their job."
Pros: "I didn’t like anything at all"
Cons: "They have to add electronic devices or charge plug on it"
Cons: "Instead of taking my one half of one ounce plastic cup half-full of wine, the stewad, allowed me to keep it. I love common sense."
Pros: "The seat was comfortable and the flight attendant was very helpful with all the questions I had, thanks for the wonderful first time flying."
Cons: "Nothing give a 10/10"
Cons: "4 gate changes, delayed delayed delayed. UGH. Sirens going off at gate no staff around to turn it off or talk to. Lady at counter very upset with pilot. We had a plane at the 2 gate but no flight crew. Next gate no plane but crew. Who organizes this? American airlines has some work to do!"
Cons: "I missed this connecting flight."
Cons: "The terminal 52A-J is a disgrace"
Cons: "Was forced to pay over $100 for my daughters seat since she was assigned one by herself in the back of the plane. Was told I would have choices of other seats that I did not have to pay for but this was not true. Was told at check in 24 hrs before I could get her another seat and not pay. For a 10 hr flight, my tv screen did not work. Staff tried to fix it but were unsuccessful."
Pros: "Despite numerous delays, we made it to Philadelphia. We were alerted to the delays in a timely manner. We were also treated to a snack cart and cupcakes to celebrate the first day of direct flights."
Cons: "A long delay. Patience is everything and the staff and crew were very friendly."
Pros: "The cost"
Cons: "The fact that it was and appears to still be... Incredibly difficult to get ahold of airline for some form of compensation or credit for the flight I missed... I had made the attempt periodically since and it had still been without any luck."
Pros: "Fast trip!"
Cons: "We were delayed because of a broken tray table and then the broken tray table was mine. But we made it, and the flight was good, so it was fine."
Cons: "Foo"
Pros: "The first class service was excellent."
Cons: "American continues to surprise through their lack of consideration and cheapness Prefer to have seat empty on the front rather than move passengers that are loyal frequent flyers. The most important point for American is you have to pay for everything including for flight status. No longer miles flew but how much you pay them"
Pros: "Crew was able to switch our seats so that we had extra space since we were traveling with lap infant."
Cons: "Plane was new, but small for an international flight. We traveled with an infant and there was no bassinet."
Pros: "Flight was on time."
Cons: "Awful, dirty, tiny plane with no amenities."
Pros: "The flight was smooth."
Cons: "The crew announced we would not receive beverage service without a reason. Also there was very little air coming from the vents, so not to receive a cold beverage on a hot airplane for a 72 minute flight (should've been 52 minutes; however we were delayed on tarmac) is not logical."
Pros: "Nothing"
Cons: "We Departed 3 hour late because the pilot was missing. I lost my connection in Miami and I’m waiting here for almost 24 hours to take another flight. Very bad experience!"
Cons: "AS changed flight time,had 3.5 hour layover in charolette originally was going to arrive at 11am in Denver, didn't arrive until 1:30pm"
Pros: "Lots of movies. Constant trash collection and drink service"
Cons: "Uncomfortable seats. Dirty bathrooms."
Pros: "They crew was extremely friendly. The prices were super cheap and everything ran extremely smooth."
Pros: "Entertainment service and film variety was good"
Cons: "Seats are too small, no place for my legs"
Pros: "Fast and early"
Cons: "Tv screens kept freezing"
Pros: "Entertainment was available in front of us on a screen versus an onboard app, which was much appreciated."
Cons: "Oh man, I have so many things I need to say. I tried giving AA a chance, but compared to when I flew on WestJest two months prior for almost the exact same trip (I flew to San Francisco versus San Jose that time), WestJet was by far more superior in terms of customer service, boarding organization, and friendliness. First of all, what bugged me profusely was the lack of seat selection and the crazy pricing for certain seats. On WestJet, the emergency exit seats were available without any additional cost, yet AA was charging $66 USD to sit there. Furthermore, seats closer to Business class also carried a charge of $25 (or something like that) - ONLY because you get to board sooner. I would understand if there was extra legroom involved, but really, it's just a matter of sitting and getting off before anyone else. If anything, those seats should be given to passengers who have tight connecting flights and need to get off asap. even in those cases, you shouldn't be charging someone almost $30 just so they can make it to their next flight that YOUR company arranged within such a short time frame. But the most annoying thing about my trip with AA was the fact that I had to take out all of my belongings from my carry-on and carry them in my arms because there was no room left in the overhead compartments. Excuse me?? How is there not enough room? So I had to walk with my laptop, my iPad, my Beats headphones, my laptop and iPad charger, amongst other things, in my hands to the aircraft. Thank goodness I found a plastic bag, because otherwise I probably would have lost something expensive on that plane. Furthermore, as I walked to my seat, there was most definitely places that I could have stowed my carry-on luggage in the overhead compartments. You shouldn't let people put things like purses and bags of food in the overhead, when those can be stowed underneath the seats in front."
Pros: "The pilot did a great job flying. Very smooth."
Cons: "The flight attendants were pretty mean and just overall dissatisfied. Apparently we had community water to share? Everyone gets water from the same bottle?? Too strange."
Cons: "The food"
Pros: "Airport staff were so helpful, they helped my mom out that needed a wheelchair, the American Airlines staff were also so helpful changing seats"
Cons: "The food on the plane was not very good. Also having to pay for checking are bag was annoying. We thought using our American Airlines card would pay for the baggage but they said it wasn't covered ...."
Cons: "You lost our bag and our original flight was shrunk. Our seats booted without warning. Late to our conference in Arizona."
Pros: "the clerk at the boarding desk was kind"
Cons: "delayed"
Cons: "Wifi was not working in the airplane unfortunately. You could connect to it but it was not working at all for anybody '"
Pros: "I was able to try the recently redesigned coach cabin seats which are OK for a short flight. But I wouldn't want to be seating in them for more than 2 to 3 hours top specially on the window or worse a middle seat. The crew was attentive up to a point (just saw them boarding and when given a cracker and some water during the flight). I think American can do a better job providing comfortable seats or even a nicer meal during flights."
Cons: "Seats are short of cramped. If you are large size avoid windows and middle."
Pros: "Same as above."
Pros: "The guy at the check in counter was awesome, even though his English wasn't great. He upgraded me to the exit row seats since my legs are long; usually you need to pay for this. The seats were huge and comfortable, though the arm rests didn't move, so you could stretch out (the flight wasn't that full)."
Cons: "One flight attendant was basically rude to everyone. She was so comically unfriendly that people on the plane were actually mocking her (for good reason). She refused to explain to us how the emergent slide worked. We asked because the visual instructions on the door were different from those in the seat back pamphlet. In fact, I still don't know which directions are the correct ones (they were contradictory)."
Pros: "Smooth takeoff and landing no turbulence.no issues at baggage claim.I boarded later and had to gate check because overhead bins were full."
Cons: "The wifi entertainment stopped working for me half way through the flight"
Pros: "Checkin was fast. Crew is always pleasant."
Cons: "Seats are uncomfortable. I chose to upgrade my seat and was charged but i couldnt see any difference between my seat and anyone elses. I dont understand how it works. Then I was refunded the upgrade amount..."
Pros: "Same"
Cons: "Same"
Pros: "Crew was nice"
Cons: "I would like to be able to let the passenger next to me to close the shade. He slept , the sun was not in his face ."
Pros: "The crew was friendly helpful an our pilot had a sense of humor which is always a plus!"
Pros: "The staff was so nice and helped me find my way around."
Cons: "Food prices a bit high when compared to buying the same thing outside the airport."
Pros: "I liked that the seats had chargers (even though I didn't need them) and that they offered entertainment."
Cons: "Boarding was over 30 minutes late which ruined my SF plans. The crew was mot welcoming walking on or off the flight. They were also very rude when serving, one even gave me a super nasty look and mumbled something under her breathe because she ran into me. Just a terrible experience. They also didn't tell me baggage prices when I was there just swiped my card."
Pros: "Options for entertainment. Seats felt larger. Plenty of storage space for carry-on luggage."
Pros: "personal entertainment systems and charging plugs"
Cons: "only pretzels and no headphones offered for the entertainment systems."

On my AmericanAirlines app I could not check in or pick a seat for my flight from Philadelphia to Lisbon. When I got to Chicago airport they told me I had to check the gate in Philadelphia. When I checked with the gate in Philadelphia the gate attendant was extremely rude and I told him what had happened and I had made six phone calls between British Airways and AMERICAN and his attitude was too bad so sad. I told him I would like an upgrade on my seat which was finally assigned to the back plane, and he said it was too late I had to do it 48 hours in advance but I showed him my app and it was not there for me to make that choice and his supervisor said too bad. I am an American airlines advantage client and said I don’t care I’ll pay for the upgrade and then he whispered something I couldn’t hear and I paid for an upgrade

Still in London.British airways is a joke.

Fabulous flight.Descent and landing into LCY a great experience.The pilot to be thanked and congratulated for his skill and expertise.

I liked that the crew were communicative throughout the flight without over interrupting. They were also polite and helpful with stowing overhead luggage. Certain food options were no longer available for service towards the back of the plane.

Overall Bad experience

Usual abysmal BA offering: 90 minutes late due to “late inbound aircraft”. Tired, overcrowded A320 with impersonal, couldn’t care less cabin crew. All for a premium price.

I would like my refund because I was never given a chance to use the flight. I you need to send me connection to process refund for the whole trip. I booked through you and the trip was never allowed to continue. Please assist me get my refund to settle and close this chapter.

Pros: "Flight was cancelled"
Cons: "If flight took place"
Cons: "Die Wartezeit in Londonit 5,5 Stunden war viel zu lang, das sollte auch kürzer möglich sein"
Cons: "At BA staff treats you inconsistent"
Pros: "Comfortable seats and did not have to pay extra for a carryon luggage"
Cons: "The boarding process was quite chaotic and slow. There was no oversight of what people were putting in the overhead compartment so many were putting both their carryon suitcase and under seat bags up there leaving no room for our suitcases by the time we boarded. The flight attendants were eventually helpful in finding space by making people remove smaller items, but it was time consuming and avoided on most airlines we typically fly by enforcing bag rules as passengers are boarding."
Pros: "Friendly staff"
Cons: "Food, chicken option was horrible"
Cons: "We went to Gatwick(75.00 Uber) to reschedule in person and we were told there were no refunds and if we wanted to change it would be 250 pounds. It is my wife’s and my 35 year anniversary and this wants a mood dampener"
Cons: "Took a very long time to empty the plane via staircases. For a 747, I expected a jetway at Heathrow."
Cons: "Group boarding was chaotic"
Pros: "positive crew"
Cons: "delay taking off and landing"
Pros: "Good organisation and timing"
Cons: "Seat not too comfotable . Services could be better"
Pros: "Customer service of the in flight crew is absent."
Pros: "Great relaxing"
Pros: "Planes are well maintained"
Cons: "Rigid attitude of the staff that goes the extra mile to find ways to irritate and upset clients"
Pros: "Ability to quickly board the plane"
Cons: "You had to pay for snacks and drinks on this flight"
Pros: "It went well . No problems."
Pros: "Comfy. Adjustable headrests. Complimentary food and drink."
Cons: "Food options were a bit limited but overall everything tasted good. The screens were very old and low quality so it was very hard to see the movies but the selection of media was good."
Pros: "The offered free WiFi didn’t work. And the access page had a bug. I gave up"
Cons: "The food service was so rushed, that after having asked for a cup of tea three times still haven’t gotten any. But the personnel was nice. Just rushed"
Pros: "The Absolute Best Service I've Ever received on a flight!! I was fed snacks dinner and breakfast! The cabin crew was constantly paying attention to the passengers!! Seats were very comfortable and pillows and blankets were provided!"
Cons: "N/A"
Pros: "Nice efficient crew"
Cons: "Announcements on plane very loud sometimes"
Pros: "Food and service great"
Pros: "Entertainment and amount of food and drinks served was adequate"
Cons: "3 different delays totalling over 2 hours then sat on the plan waiting to take off for another 30+ min with no regard to connecting flights, passenger confort, etc"
Pros: "Flight left on time, plane was clean, entertainment options were good and flight attendants were cordial."
Cons: "Food was marginal- avoid the chicken curry."
Pros: "The crew did their best. They were efficient and polite, no complaints"
Cons: "First of all, it wasn’t British Airways, it was operated by American Airlines. The seats were cramped; just barely enough kneeroom and I’m only 5’10”. There were no monitors on the seat backs and no choice of entertainment, only monitors hanging from the ceiling. I suppose the airline assumes, probably correctly, that these days everybody has their own entertainment on laptop or tablet. The problem here, though, was that there were no charging plugs at the seats, so you’d better have a full battery when you get on and hope it lasts. Of course, I could have just read the inflight magazine, except that my reading light was broken. Food was decent for airline food."
Pros: "Quick n easy"
Cons: "No complimentary snack or even water."
Pros: "On time"
Cons: "Paid for bulkhead seat and was not given a bulkhead seat."
Pros: "Great service, easy travel from Heathrow Terminal 5."
Cons: "Shame the complimentary drinks have gone, sign of the economic times."
Pros: "Flight on time, great crew and generally good service"
Cons: "plane interior was a little "tired""
Cons: "The crew were clearly not happy to be here New Year’s morning. They didn’t do the proper number of services, then left many of us with our food trays while they all went to take a lengthy break together. Passengers were using the flight attendants call button, and they were ignored."
Cons: "Wasn't allowed to check in prior to flight and got 2 middle seats on a A380"
Pros: "Check-in was very easy and actually quiet compared to the rest of the airport."
Cons: "When we walked into the airport (upper floor), I didn't see any signs directing me to British Airways. We walked a long ways and finally asked someone who said we must go downstairs. More signs would help."
Pros: "The staff helpful and quick to respond."
Cons: "The incredibly uncomfortable, too narrow, too cramped seats with immovable armrests. Awful!!!"
Pros: "The stuff was very friendly"
Cons: "Very uncomfortable seats"
Pros: "Very courteous staff"
Cons: "Inadequate food. Requested diabetic meal and the bread was loaded with sugar"
Cons: "Seats are too small for anybody above 5'8". My knees were hitting the back"
Pros: "Food was good."
Cons: "Offer more water throughout the flight"
Cons: "So jammed in the damn airplane you couldn't move!!! Stop the caring about the money so much and start getting back to customer service. What a concept"
Cons: "We had to be transported by bus both when we boarded in Edinburgh and when we got off the plane at London Gatwick. Of course when we took another plane at Gatwick, we had to take a bus again. Very inefficient process. They actually close the gate 30 min before the flight time, for really. I think it's unnecessarily harsh. Crew were very friendly."
Pros: "The food was decent and the tv's offered a number of movies and options to pass the time this was my first time flying with BA and I would fly with you again. Much improved from AA and United"
Cons: "The crew was fine, but not overly friendly. I flew BA to and from my destination. The other flight, the plane was nicer/newer possibly."
Pros: "Checked in online and very quick bag drop at MCO."
Cons: "Awful food both for dinner and breakfast. Choice of chicken curry or cheese and tomato pasta but had already run out of chicken by the time we were served. Menu doesn't seem to change from one year to the next.Bread bun like a rock, salad uninspiring. Breakfast equally disappointing with a dry bagel and a couple of breakfast bars."
Pros: "I liked the service provided by the crew"
Cons: "I didnt have enough time to eat after my first flight because of the short layover. Also the seats were not very comfortable there were plenty of open seats where they have the bed, they could have moved people there for example im military along with a few others, not saying that we need extra privileges but it would have been nice."
Cons: "airfare.com is truly awful, and I'll avoid using that service in future"
Cons: "I counted on the airline to scedule enough time on the layover in London. We had a delay and then we had to run to plane. And the luggage made it to us two days later."
Pros: "The aircraft was much newer than the cramped old BA plane we took on the way to London. Much more comfortable- a bit more legroom. Screens in seatbacks for TV/movie viewing rather than the old laptops we were given on previous BA flight. Friendly flight attendants and food was great. Made for a very pleasant international trip!"

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