Outstanding and cheerful crew service in 1st, Was addressed by name, not by seat number or "hey you". Impressive.
The whole cabin smelled like a bathroom, like a vague smell of vomit and poop. Having back issues so seat was uncomfortable. Crew were very pleasant however. Lot of turbulence too that made me fear for my life, don’t normally get so anxious on planes
The complete lack of a refund when I had to cancel.
Alaska Airlines has the worst entertainment options! Their Wi-Fi doesn't work and their planes never have in-seat screens for viewing convenience.
Flight and Alaska Airlines in general were great! Such kind staff. Kayak on the otherhand was BAD. Awful even! An error on their site forced me to have to find extra lodging for my trip and their representative was dismissive and rude when I tried to let them know about it.
Not much to recommend on this flight from Seattle to Boston. No inseat entertainment like other airlines. If you don't buy food, you get a package of cookies and then an inedible "savory snack." Not a lot of info provided from flight attendants or cockpit. will be avoiding Alaska Airlines in the future when possible.
Helpful with the situation we had with payment for my dog allowed me to travel waving the fee because of complications with the system
They canceled my flight and keep me waiting in line many days. Now they haven’t called back
Korean short ribs were served! Delicious! Excellent alternate choices as well. Ribs were initially sold out and then i checked back and they were available again. Free, included with my ticket.
Pros: "I slept. It was amazing. They fed me cheese."
Cons: "Booked an aisle seat. Received a middle seat on the day of the flight."
Cons: "What have been nice if I was told that seat availability was nonexistent. I tried checking in each day without any information such as give it up you suck and you’re going to get the worst seed no better how much you try to avoid it…"
Pros: "Great movie and entertainment selection!"
Cons: "The plane was really cold at night. I wish they could offer economy blankets and pillows"
Pros: "organized well staffed professional prices were reasonable free wi-fi and movies"
Pros: "Everything was great! This was my first time flying Alaska Air and I could not have had a better trip! Everything ran according to schedule, I was comfortable during the flight, slept the entire time, staff was great!"
Cons: "The woman making announcements did not specifically announce the duration of the flight as we were departing. I was able to figure it out on the map option on the screen, but I would've liked to hear it verbally. Only suggestion I would have is an announcement on the plane for which baggage claim belt our luggage would come out of. I may not have heard it though, if there was an announcement. It was not difficult at all to figure out once I was in the baggage claim area, however if this was known while we were still on the flight, I prefer to know this info!"
Pros: "Highly recommend premium seating on this flight, 4 extra inches of leg room make a big difference. Delicious food that was decently priced and a large assortment of beverages. Left early and landed early, which was helpful because I had a 44 minute layover between 2 flights."
Pros: "Lots of room for bags and legs. The outlet is easy to reach. And there are 3 bathrooms."
Pros: "Cabin crew was very efficient and helpful. One attendant was able to help me get entertainment app to work by advising me to turn off privacy settings on my phone. Good flight. They had a wheelchair ready for me on landing, not because I requested one but because they noted I had used one to change planes. Really nice"
Cons: "Couldnt get seat to recline."
Cons: "Boston landed at Gates C Run to catch flight at Gate 'N" Stupid....but who gives a shi***** right?"
Pros: "On time--early even. Planes seemed newer and cleaner than other airlines we usually fly. Friendly attendants. Very fast baggage claim. Despite it being more of a pain to get in and out ofBoston (vs. Manchester), we would fly them again."
Cons: "Boarding seems to take longer than other airlines."
Pros: "Short time to wait for my flight to Panama"
Cons: "To small, person seat next to me was to tall can't very fits"
Pros: "flight was delayed and crew kept us informed at all times with clear explanations"
Cons: "didn't know about wi-fi entertainment until i was on the flight, and then i couldn't get the app."
Pros: "ALWAYS ON TIME"
Cons: "I couldn't sleep ... too cramped."
Pros: "I missed my flight, but staff in Seattle helped me get on the next one with minimal fuss. Not sure if this is always the case, but very pleased with a situation that could have been very stressful."
Pros: "From booking to the actual flight everyone made the process easy."
Pros: "Flight attendants were excellent! Friendly!"
Pros: "Fairly pleasant other than things listed below."
Cons: "Seats couldn't recline and had little leg room, no complimentary entertainment, no complimentary food."
Pros: "smooth, quiet flight, as comfortable as a red eye can be in economy. i like that they bring you water and are accessible to give you more whenever you need it."
Cons: "The new seat backs are very uncomfortable to put your head against"
Pros: "Crew was nice, checkin was fine, flight was good, food was reasonably priced for Economy, tablets given out to passengers with movies, etc"
Cons: "2 hour delay leaving Boston and 2 hour delay leaving Seattle"
Pros: "Good leg room"
Cons: "No blanket, pillow, entertainment, or real food for a cross-country red eye. was my first time flying and was disappointed."
Pros: "The crew were friendly and seemed happy."
Cons: "The seats didn't recline. We were moved to an over-wing exit, and the seats don't lay back there. In fact, it looked as though none of the seats in Economy could be reclined. This was an awful discovery on an over-night flight. The plane was a Boeing 737-900, which seemed like a new, clean and quiet piece of equipment, but Economy had Recaro seats that were fixed in the upright position. I'll try to avoid this in the future."
Pros: "The crew was great. They were pleasant and helpful."
Cons: "We were on row 33 d,e, & f. Seats d & e would not recline. The button on seat d was broken. As annoying as that was, there were 3 unaccompanied minors sitting in front of us. Two of them were fine. The third one on the isle seat was up and down, in and out of his seat the majority of the flight. I couldn't sleep. This was my second flight of the day after staying in Seattle for 7 hours waiting between my flights. The kid was loud and it seemed like the crew couldn't correct him. He just did as he pleased. I wasn't the only passenger who had a problem with him. And apparently the crew did as well. I paid a lot of money for that flight and he ruined it for me. If they are going to fly children like that, the crew should be able to correct them so the other passengers can have a pleasant flight."
Pros: "The staff was nice."
Cons: "Cramped seats, chicken sandwich was mediocre, and I would have appreciated a free movie player for the 2 hours delay, but the 75$ will make up for that."
Cons: "Would like to have a meal and not have to pay for it on a 6 hour flight"
Pros: "Crew only good part! Really amazing crew!!!! Entertainment wasn't horrible"
Cons: "Worst airplane! No room at all!!! Flying year round and to date one of the most uncomfortable flights"
Pros: "All flights were on time"
Cons: "Seat assignments differed from what i had requested. Boarding process was very slow. Seats in planes were very cramped. No entertainment. No snacks other than basic beverage offering. Felt like a cattle car."
Pros: "Nice ppl and comfortable plane, great service all around"
Cons: "Delay on the front in. When we finally arrived in Seattle, they didn't even have the jetway pulled up due to a miscommunication. This required many more minutes of waiting."
Pros: "On time boarding, on time departure, frequent updates by captain during flight."
Cons: "No "back of seat" TV's. You were given the option to rent a tablrt for the flight but even when doing that, they reclaim it 30-45 minutes before the end of the flight. On a cross-country, non-stop long flight it would be nice to have the TV's at all seats. Also, with the rented tablet, I was unable to track where we were or follow our progress (as we can with the in-seat TV's). Lastly, on a long-flight, they should have been better stocked. During their second trip to offer food for purchase they were sold out of many items - very limited options at that point."
Pros: "Delayed an hour and half due to maintenance issues. Changed gates twice!"
Cons: "Passenger in window seat took 11/2 seats. Flight was full so there was no sense complaining Very uncomfortable on a 5 hour flight."
Pros: "I picked that flight because it was the only direct flight that fit my schedule. Wish I could take JetBlue."
Cons: "Seat is so small and uncomfortable. Flight attendant somehow only offered the two guys next to me the whole can of soda but just ignored me. I found it very odd. She had many cans of coke...It's not that I care about a 50 cents of a soda but I felt totally discriminated. I don't want to pull the minority card, but just didn't make sense to me when she did that. I know it's tedious but it really hurt my first experience with this airline. I will avoid flying with them in the future."
Pros: "Got home"
Cons: "Turned around 20" in flight, and board a new plane. Therefore arrived 2 and 1/2 hrs later than scheduled. As recompense they give a $100 discount on next flight, which will probably never be used as they have so few flights from Boston. Practically not a useful thing for me."
Pros: "Nothing. Our trip was changed without notice."
Cons: "We originally booked our flight back from Maui because it had a 13 hour layover And we were visiting our friends in Seattle for the day for their housewarming party. Well much to our surprise we get to the airport in Maui to leave and by sure luck because we had to get there early for our rentL car return , realized our flight was boarding in 30 minutes. It got bumped up by 4 hours with absolutely no notification. Also our nice long layover that we had purposely planned was now only 4 hours. So not only did we almost miss our first flight but we had to miss our friends party. We were never notified. I checked my spam mail, junk mail, and regular Mail. Alaska airlines did nothing for us as far as compensation for our aggravation. We usually love using kayak but if this is what will be happening from now on we will be taking our business elsewhere."
Pros: "Excellent flight crew"
Pros: "On the ground ..TSA said I needed a new boarding pass..3 kiosck wouldn't. Work. Friendly re sent me to Alaska desk where they printed me a new boarding pass but when I went to TSA. I had no passport. Sooooo..back to t he Alaska desk and a wonderful rep named Diane helped me hunt through all my "stuff"...then began talking to all reps helping process passengers. She never gave up. And found my passport at the desk that had made me a new boarding pass. I was so upset I couldn't think straight but she did!, many thanks to this kind lady."
Our flight was on-time, smooth flight, nice flight attendants and crew. I would definitely recommend Southwest to anyone flying!
Flight got Delayed 3+ hours. Had to change gates. Said the delays were do to weather and then there was a problem with the plane itself
I always love flying Southwest! It restores my faith in humanity
I wish Southwest flew everywhere the staff is friendly and helpful, and the fact that you don't have to pay for luggage is great!
Pros: "Crew was funny and pleasant."
Pros: "Southwest was, yet again, great! I appreciate their consistency!"
Pros: "The crew was amazing."
Cons: "The shade on the window was broken so I couldn't closer it."
Pros: "They had movies"
Cons: "We were “delayed” 3+hrs"
Cons: "Not swap planes, costing us an hour of a trip"
Cons: "Nothing. Everything was excellent."
Cons: "Luggage boarding and de boarding was longer than the flight. Very frustrating."
Pros: "I made ut on time"
Cons: "Tne treats. The biarfingvwas awful with 30 b oarding between a and b"
Pros: "The crew were very attentive and the flight was smooth!"
Pros: "Crew was great! Got in early! Easy boarding"
Cons: "Would like different snack options but was still pretty happy with available"
Cons: "Long delay. No explanation"
Cons: "We are still sitting on the plane waiting for a gate. The flight attendants are trying to blame people for trying to go to the bathroom for losing our gate spot. We are late."
Pros: "It was so clean and comfortable"
Cons: "No turbulence"
Pros: "Great crew! As always with SWA!"
Pros: "The crew (one person in particular) was not very helpful with an overhead bin situation. Instead of listening to my suggestion that the bin across the aisle had if they just moved the back pac"
Cons: "The crew was not very helpful with an overhead bin situation. Instead of listening and looking to see that the bin across the aisle had room if they just moved a brief case on its side, she ripped the bag out and checked it. Not my bag, but still found it rude the way it was handled"
Cons: "The flight was 4 hours late."
Pros: "Seat better than most"
Cons: "Savvy travelers likely knew today would present possible delays so that was inevitable. However when we boarded the plane and the cabin was closed, even I expected to depart close to our announced delayed time of 925p. But after a considerable wait and no word, finally we were told, around 940p, that we were waiting on 20 passengers and their luggage from a connecting flight. If that was the case to begin with, why board is early in the first place? Why not just tell us we’d wait till the connecting flight arrived for the rest of our passengers to join us? Instead, we waited on the plane, and even once the passengers were on board we THEN had to wait for their luggage AND the paperwork to be dealt with! A 1205a arrival became a 1a arrival, and then (no fault of Southwest Airlines), we had to deal with one luggage carousel pickup at Logan. It was a horrible end to a long night of travel."
Cons: "We fles from Chicago to Boston. One of our bags went on from Boston to Baltimore and took 24 hours to get to us."
Cons: "Delay. Jet bridge did not work in St. Louis. Interestingly it did not work in Boston either!!!"
Pros: "I made it home"
Cons: "Delayed ~2 hours, made us rush to board, this I understand but then we waited in the hot plane 15-20 minutes for more people to board."
Pros: "Weather delayed"
Cons: "When I checked in 2 hours early the gate agent said be prepared for a late departure. At almost 3 PM they told us it was 6:30. Don't like the notion of knowing this and not telling passengers."
Pros: "On time departure and arrival."
Cons: "Everything was great!"
Cons: "Skimpy bag of peanuts. Only 6 nuts!"
Pros: "Arrived on time, overall a smooth flight"
Cons: "I don’t like the boarding process."
Pros: "Free luggage!"
Cons: "No access to movies"
Pros: "It was a nice and early flight from Atlanta to Boston on Southwest. I love their crew, and we got to fly on one of the new B-737s."
Cons: "My only gripe (heard from many others standing around) was the nearly 30 minutes or more in took to get our luggage. I’m not sure if this is BOS crew or Southwest."
Pros: "The flight was smooth; take off and landing were easy; the plane was clean."
Cons: "There was some rain that delayed take off; first 30 min., then an hour; then 2 hours; then over 3 hours. The crew did not give updates. When there were updates the speaker system at MDW was so faint that it could not be heard. Awful job Southwest."
Pros: "Getting to my destination eventually"
Cons: "An airline can't help weather delays but would have appreciated updates for the delays. 3+ hours, only to have another delay in boarding due to NO available crew just made a bad delay even worse. Logistics clearly an issue and positive communication would of help."
Pros: "I didn't fly from Nashville to Boston. I fly from Chicago to Boston"
Cons: "I didn't fly from Nashville to Boston. I fly from Chicago to Boston"
Pros: "Fantastic flights, left on time and arrived early for both legs of the trip."
Pros: "Friendly staff. Variety of snack selection."
Pros: "Plane is not full."
Pros: "Ran smoothly"
Cons: "Boarding pass had the wrong gate number which I didn't realize until boarding. Luckily the airport was small enough that I didn't have to walk far"
Pros: "Great crew"
Cons: "Delayed almost an hour Malfunctioing / nonfunctioing toilets"
Pros: "Friendly staff. Great service. Efficient boarding and exit."
Pros: "SWA is awesome! Courteous flight crew. Pop quiz to the people in the exit row before departure, made them think (what do you do if you look out your window and see fire?). Got their attention and reminded them of the seriousness of them accepting the responsibility of sitting there."
Cons: "Construction at the Boston airport caused a delay on the return flight, not able to handle all the flights with one of the runways torn up. Southwest shifted the departure and still made it a good flight with an almost on time arrival in Houston."
Cons: "Latest and last flight into Logan and somehow didn't have a gate to dock into, sat waiting to get off the plane for over an HR. I'll never fly Southwest again. Terrible scheduling on arrival for an expensive ticket, being the last flight, how could we not get off the plane?!"
Pros: "Love not having to worry about fees for checking bags"
Cons: "Screaming children ugh"
Pros: "Seats were the most uncomfortable seats. There was no give in the seats and they didn't move at all. The armrests went up but jutted out like daggers. So, if you tried to stretch out it was impossible. I felt like a homeless person who wasn't supposed to lay on a bench."
Cons: "Better seats."
Cons: "The plane seems dated. My tray table was wobbly and crooked, the video screen was blurry and my headphones jack had a lot of static, rendering in flight entertainment useless. Luckily I had music on my phone."
Pros: "good snacks and this route (DCA-BOS) has the 2x2 seat configuration so no middle seats."
Cons: "I took this flight last week and this week and both weeks the flight were delayed a minimum of 1.5 hours"
Pros: "Yes, crew were amazing."
Cons: "The TVs were unavailable on both trips. Not a deal brraker but less then ideal. Otherwise, excellent service."
Pros: "JetBlue always offers great service, entertainment and snacks."
Cons: "Nothing except the weather. A little windy and bumpy. :)"
Cons: "The specific plane we had for the short trip had mediocre TVs and the seat's headrests were too short for me to comfortably put my head back."
Cons: "If I’d known I was getting a seat that didn’t recline I would have made another seat choice."
Pros: "The flight was fast and safe!"
Cons: "Tv could’ve worked and the seats should have more space"
Pros: "flight was in 1 hour early!!! not over crowded.. flight crew was nice"
Cons: "baggage fees are ridiculous. tvs are old and hardly work."
Pros: "Each seat had power outlet for laptop as well as a USB port"
Pros: "The inflight crew was amazing. Natalie was a sweetheart and super helpful. She even gave some of us a tour of the galleys and taught us a few things about Mosaic customers as well as a few other operational things. I didn’t catch the other flights attendants names as they covered more of the back of the plane but they were both insanely hospitable and it was very clear that they loved their jobs as they were having fun. The women who checked us in also accommodated is with Even More Space seats after knowing we were crew members!"
Cons: "As a non-rev I have no room to criticize. Only thing would be that the A/C model was an older version of the A320 (and I know that it will be updated eventually)"
Pros: "Cabin crew were polite and cheerful"
Cons: "Long delay"
Pros: "Nothing about this flight, nothing at all."
Cons: "First of all, i was schedules to leave at 2p, then was changes to 230p, then 330p, then 4p, when we got on plane it was after 5p, then was about to take off they had to tuen around because of pilot issues, then they had to wait to see if a crew could take us to ft lauderdale then they say they have a crew that can only take us to jfk, then when we got there another one will take us to ft lauderdale needless to say it is 753p, and we just landed to jfk, and i have work in the am which i was supposed to be in Jacksonville. This is bad, VERY BAD SERVICE, and my next flight i will just spend a little bit more money to get on Delta"
Pros: "We were delayed before take-off but the Captain kept us informed, great job!"
Pros: "Ample leg room, even in coach! Clean plane. Courteous staff. Loved ot!"
Cons: "Loved it all"
Pros: "The crew was very nice and the snacks were good. I was also surprised that it had television."
Pros: "Entertainment was great with many options and WiFi included."
Cons: "I think it is time for US airlines to offer complementary meals, especially in a 6 hours flight across US! Just a small bag of chips for a 6 hours flight? European airlines offer full meal for a 2 hours flight..."
Pros: "Free Wifi, coffee and snacks, free entertainment"
Cons: "I have no complaints about this flight."
Cons: "Flight from Boston to salt lake City was delayed by more than an hour"
Cons: "Checking in was difficult for me. My husband was able to check in through the cruise line. when we got to the airport the counter was not open. i checked in but did not get a seat assignment. When we got to the gate our flight to Boston was delayed until 3am from midnight. I tried getting a seat assignment but was told I had to wait until all the other flights were taken care of. I finally got my seat with my husband after 10p. I am a very nervous flyer so this was very nerve racking for me. But once I got my seat I calmed down. We always fly Jet Blue when we can. The flight itself was wonderful. And the counter folks were very patient with the customers dealing with delays."
Pros: "Very apologetic About the weather delay which they have no control over."
Cons: "The flight attendant wasn’t friendly and the airplane was 20 degrees I asked her to turn down the air a bit but it never happened"
Pros: "Smooth flight."
Cons: "Tv didn’t work. Flight late due to refueling. ??"
Cons: "Early arrival and good sercice"
Pros: "Great snacks, nice plane staff."
Cons: "An electrical problem caused the plane to shut down. Rather than finding us new flights, we waited for many hours for the plane to be repaired. I was planning on making it to work by 9 this morning but the only folks who received alternate flights were the ones with connections :( in addition to this, the power shutting down on the plane was extremely unsettling. I have flown hundreds of times and have zero fear of flying. Today, I was terrified that the power would shut off mid-flight at any moment. I truly wish we'd been given another plane...i know that's tough. But something along those lines would have been better than stepping back on the one that shut down with all of us in it...after waiting for hours for it to be repaired. I do appreciate the $150 coupon though."
Pros: "Free tv, snack, and drink. A good amount of leg room. The flight was on time."
Pros: "Nice legroom even in economy"
Pros: "everything went smooth."
Pros: "Great crew"
Cons: "Flight delayed"
Pros: "Fast service from DC to Boston. I would have preferred the same fare from DCA, but that’s another issue. Great job"
Cons: "1/2 hour equipment delay. Bottleneck at boarding time."
Pros: "Chair monitor did not work. Movie selection limited and only played one of three movies back to back. Crew and connect very nice."
Cons: "I was disappointed to find that my particular seat had a broken screen."
Pros: "Leg space and in flight service"
Cons: "Tv did not work"
Pros: "Transporters were helpful!"
Cons: "Inflight entertainment was not working properly."
Pros: "tv options, crew was helpful and friendly, snack and coffee choices"
Cons: "The flight was delayed several times. The plane was hot. There was a loud crying baby behind us kicking our seats... I thought there was more than one baby and was surprised to see all that was generated by one. Our attendant was a little snarky and dismissive. One entertainment screen was on the fritz, and the sound was messed up on the other, so we hacked them together to make one functioning system for one of us. The fly-fi was out of range for all but the last 30 minutes. The seats seem to be getting narrower, and I've lost weight!"
Pros: "I did appreciate how apologetic the flight crew was and eventually we were able to board our flight. I also appreciated the credit that Jetblue gave me for the inconvienence. That showed sensitivity on their part that was refreshing. I know it is the holidays so its busy, and unexpected situations do arise during these times especially, so at least the credit provided some positive relief to the disappointment."
Cons: "I understand that maintaince is a necessary and usual part of flying planes every day, that said, I had booked the earlier flight for the purpose and intention of getting into Boston earlier to spend more time with my family but arriving 5 hours later than expected was disappointing. Needless to say, the traffic getting out of Boston at 4pm on a Tuesday only added insult to injury. This was also the second time that I had an underwhelming experience overall flying Jetblue so that added to the disappointment."
Pros: "Haven't flown jet blue that often but it was easy, no problems, on time, roomy, something to drink right away and later a complimentary snack."
Cons: "Not much movie choice"
Pros: "Easy checkin Wi-fi Carry on baggage"
Cons: "Seat TV was broken Didn't starve coffee"
Pros: "Service and clean plane."
Cons: "40 min delay"
Cons: "Endless delays and extremely shitty boarding staff."
Pros: "Staff was courteous and professional. Made it to my destination comfortably and on time. I am trying to fly with JetBlue more frequently as a result of their continued support for first responders, and so far I have not been disappointed."
Cons: "Flight left more than 3 hours late. poor communication with passengers to explain till when and why the flight was late"
Pros: "While waiting at BWI airport, we appreciated the updates by the counter representative. Also, the flight to Boston was so quick, within an hour's time...sweet!!!!"
Cons: "We waited over a half hour for our checked suitcase to come out on the luggage carousel in Boston."
Pros: "on time, early arrival, comfortable seating, light snacks perfectly adequate"
Pros: "The takeoff and landing were very smooth"
Pros: "Jet Blue was on time, courteous, helpful, and solicitous of it's passengers. I like the seating arrangement with only 2 on each side. I like the space between front and rear seats allowing some leg room. The crew from Captain to steward were all polite and helpful."
Cons: "I didn't try the entertainment system."
Pros: "The three women st the ticket counter who helped me were wonderful."
Cons: "The positioning of the TV controls on the top of the armrest means that it becomes useless as an armrest. I had to hold my right arm in the air so the passenger next to Me could use his controls. I was in a middle seat. The fix would Be to have the controls on the side Of the armrest like on most other airlines"
Pros: "Very friendly crew!"
Cons: "Significant delay of departure."
Pros: "Crew was exceptionally nice. Live DISH TV unexpected and appreciated."
Pros: "price great; direct flight;"
Pros: "Smooth flying!"
Cons: "Better & more snacks.....no ice?"
Cons: "Delayed and did not explain why"
Pros: "Crew were helpful and cheerful."
Cons: "Flight on time! Missed connections. In hotel overnight. Missed the event I was travelling to attend!"
Pros: "Service was great."
Cons: "It was a shortest duration flight of the three so I couldn’t point out here what was lacking. Thank you!"
Cons: "It was ridiculously cold for 2 1/2 hours. When my seat mate asked for a blanket, the stewardess said she only had one more - then walked off. For drinks, they skipped several people. I had to catch her eye to ask for one and then ask her to get my kids a drink in front of me."
Pros: "The crew was super friendly and professional. Enjoyed the reworked safety message before take-off."
Cons: "The Comfort+ seat, while it had plenty of leg room in front, had a small width-box that many Americans (being larger than perhaps they should be) will find extremely uncomfortable at best, and unable to fit in at worst."
Cons: "Smooth flight, great crew."
Pros: "The crew was amazing and polite."
Cons: "Nothing needed to be done"
Cons: "Check in was terrible- long wait just for drop off of already checked in bags"
Pros: "Crew did a great job communicating what was happening while we were delayed"
Cons: "Compensation for our time or schedule mishaps."
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Cons: "The fact the the toilette was kitty cornered in the mid cabin bathroom is a joke on modern society."
Cons: "The flight attendants skipped many rows of people not offering food or beverage. I wasnt sleep so not sure why I wasnt asked did I want a beverage or snack"
Cons: "Flight was 1,5 hr delayed, which almost caused me to miss my connecting flight"
Pros: "Yes the crew was amazing"
Pros: "Great movies."
Cons: "Seats won’t stay reclined."
Cons: "My kids were asleep when the flight attendant passed the snacks . I asked to get the snack for them and she told me they will have to get it in the back of plane once awake. Didn’t argue but was surprised"
Pros: "The plane was very new and clean; entertainment options and food were very good; it was a good flight."
Cons: "At baggage drop-DCA: Charged me for a bag when I had a status that allows 1 bag free; she would not listen, made me pay for it in order to check my bag and then told me to go over to customer service and ask for a refund."
Pros: "Very friendly crew with a clean plane!"
Pros: "The flight"
Cons: "The flight"
Pros: "Nicer plane"
Cons: "One stewardess almonds mowed me down with cart"
Pros: "This was my daughter’s first solo travel home from college. She said the staff was helpful and kind. She loved that the flight was not over crowded. It was a smooth flight."
Cons: "Only negative thing she could say was her flight was delayed an hour. But that isn’t terrible considering all the holiday travelers."
Cons: "We thought we were flying AirFrance as our emails came from them and were surprised to learn after waiting in the AirFrance baggage drop queue for 30 mins that we were in the wrong place."
Pros: "Flight was on time. Boarding, flight, deboarding were all fine. Service was fine."
Cons: "The flight numbers that Kayak provides ate not unusable and do not match any flights with the airline. Terribly inconvenient. A call to WestJest referred me to contact Delta. The Delta rep was able to help me. The airlines provided good service. But I probably will avoid booking with Kayak again."
Pros: "Delta employees exceedingly cordial. food poor to moderate, seating space impossibly small but pillow and blanket were provided"
Cons: "seats too close from front to back, and not adequately cushioned"
Pros: "Flight itself uneventful"
Pros: "Staff was friendly."
Cons: "During boarding, the sign wasn’t updated after Zone 1. I was watching the board from a distance while on the phone, waiting for Zone 4 to come up. Fortunately, I heard them say “final boarding” over the intercom; otherwise I could have missed my flight."
Pros: "I am always impressed by the Delta staff. Top notch."
Cons: "The entertainment screens have an (older) head phone jack that many people do not have. The headphones available for purchase by the airline are of very poor quality. I also am surprised that airlines (not just Delta) continue to provide such low quality food options on flights. I think consumers would pay more for better options."
Pros: "flight was on time..arrived early..friendly staff.."
Pros: "Even though we were in the very back row, we did not experience a foul smell from the restrooms. This was a very nice relief. It is bad enough that the seats don't recline and there is no window in the very back row but prior experience with the added nausea of foul restroom order has been a serious insult to injury. In this case there was really minimal odor. Also since we are traveling as a family we are very happy that we were seated together. We have experienced the past that sometimes our seats will be fragmented and that creates major challenges when you are traveling with young children. However on this particular flight the ride was rough during both takeoff and landing, a lot of side to side shimmy. Also the cabin pressure varied quite a bit during landing causing all the kids to complain about some discomfort in their ears."
Pros: "About 10-15 yrs ago I stopped transatlantic flights on Delta. It was a scruffy airline with uninterested cabin crew & not to talk of food etc. What a change! Neat clean A330, friendly crew & food + beverages to brag (you pay outrageous prices on 'leaner-meaner' airlines if at all available). Loved the whole experience. Flying is not only getting from A to B & Delta has realized it. Looking forward to my next Delta flight!"
Pros: "Movie selection and cable channels"
Cons: "My connection was abruptly changed, it took a long time to straighten out, but they eventually did."
Pros: "Courteous crew and smooth flight"
Pros: "Empty seat next to me and actually got to stow my bag overhead. Good entertainment options. On-time departure and arrival."
Cons: "Wi-Fi not functioning for second flight in a row. No food available for purchase, not even snack boxes. Best I could get was three bags of almonds."
Pros: "Customer services"
Cons: "The fact that booking with kayak wouldn't let me pick my seats and traveling with 2 kids under 4 it made it very stressful trying to figure out how we could sit together or even the same end of the plane."
Pros: "Free entertainment and free food was unexpected and very welcomed, especially given the trend of charging for more and more features."
Cons: "The tsa is worthless"
Pros: "aircraft is very clean. faster than imaged. the most impressed thing is it has a variety of entertainment programs."
Pros: "The crew was really friendly and helpful. The plane was really clean"
Cons: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
Pros: "They did eventually put out some small snacks and drinks (water and regular coke)."
Cons: "Small regional plane that was over 3 hours late in departing NY because of weather issues much earlier in the day. Delta did not permit any re-bookings to other delayed flights that were leaving in the intervening period, even though there were empty seats. Very frustrating."
Pros: "Everything went smoothly."
Pros: "The crew were nice"
Cons: "The wifi didn't work at all, the entertainment system wasn't working until they did a reboot during the flight"
Pros: "The service. The plane (seemed like an international plane). Food options. The service and the service. There was a problem getting on, they allowed premium members to board but when I got to the plane, I was scolded by the cleaning crew lady (maybe the Mgr) that they were not ready and that she had informed 'them' of that and that no one is allowed to board while they are cleaning."
Cons: "No TVs for int'l flight, disorganized and chaotic boarding process, limited snack options"
Cons: "Delays could have been communicated better. My overhead light wasn’t functional."
Pros: "Easy to check my bag- fast process"
Cons: "Only 1 update in the 70min our flight was delayed! And we were stuck on a bus that took us to the plane for 20 min with no ventilation or updates. Just waiting outside the plane. Yikes!"
Cons: "Great so far! Thnks"
Pros: "The people were nice and it felt like a quick flight."
Cons: "There was no one at the check-in desk when I got to the airport and when someone called to ask when they would be there Sun Country said they come 2 hours before the flight. Giving people an hour to get through security and get to they're gates before boarding. I also should have looked at how much it would cost checking a bag($20) and all the additional costs that Sun Country has (seat: $7-$25)."
Pros: "Price was reasonable."
Cons: "The lady at the check in counter was unfriendly - gave me hard time communicating with me."
Pros: "Once we got on board all was well."
Cons: "That we couldn’t get boarding passes online without buying a seat. We arrived from an Alaskan cruise about 6 hrs early and had to wait until 2 hrs before our flight, when a ticket agent arrived, before we could get where we could get food to eat. Then the security line was unbelievably long and we just got through shortly before our flight. Luckily there was a bagel shop right next to the boarding area."
Cons: "It now costs money to select ANY seat, to have ANY luggage whether it is carry-on or checked. The planes are old and poorly maintained. No longer a viable option to fly."
Pros: "I made it safely in one piece and my luggage did too."
Cons: "There was very very little room in the seats. I have never been so cramped on a flight. My knees were hitting the back of the seat in front of me even before I tried to slouch down and take a nap. The seats were also very firm. My butt cheeks fell asleep multiple times so I had to shift in my seat but I couldn’t move very far because my knees were pinned."
Cons: "The flight was the worse we've ever had. Had us running from north concourse to the south concourse for at least a mile& then busing us back to the north to board the plane. No room in our seats, one drink cart, ¬ able to put anything up in the overhead without paying $30 dollars. Having to pay for a small crummy seat that left our legs cramped after a 3 hour flight. I shutter at the thought of our return flight home! NEVER AGAIN will we fly Sun Country!"
Cons: "Both of my flights were delayed by an hour and two hours. Customer service refused to help me out even though I completely missed my connecting flight and wasn’t able to get home in time to make me sons birthday party."
Pros: "Check in was easy and fast...very Friendly staff. It was my first time using them. I will use them again."
Cons: "No entertainment"
Cons: "Was not offered accommodation due to their flight delay, which made me miss my connecting flight. Young woman alone in Minneapolis without any help or guidance, very uncomfortable expirience."
Pros: "Not much. Sat on the tarmac 4 a good 45 min, late getting 2 destination, nothing 2 watch/do, no free anything !!!!!"
Cons: "Long, long, long , boring flight ! Doubtful I will use your airlines again no matter how cheap! Now u r charging 4 carryons, give me a BREAK"
Pros: "Awesome staff, great service and new plane."
Pros: "Efficient, courteous staff, no issues"
Pros: "Sun country people honestly seem to like their jobs and their customers. It shows in their work. I hope they can continue to make enough money being nice."
Pros: "Great service"
Cons: "The flight attendants could have been nicer but all and all good experience."
Pros: "Cheap fare"
Cons: "They lost both our bags No leg room or space in coach Poor food options"
Pros: "Sun country able get my family on next flight out only 2.5 hours later at no charge!"
Cons: "Missed boarding by 11 minutes do to traffic on I5 needed to be there 45 minutes before takeoff"
Pros: "Flight attendant Alisa was great!"
Cons: "Most of all I don't like that it costs $50 each to catch an earlier flight even though there was plenty of room on the airplane. * I hate flying and there was lots of mild turbulence. *small seats. *no cookies or nuts offered. * no video capabilities."
Cons: "Very upset because they lost our luggage. Our car keys were in the luggage so now we had to pay a crazy amount of money to take a taxi home in addition to having to leave our car at the airport park and ride. We now will have to drive all the way back tomorrow to retrieve our car. When we asked them how are we supposed to get home they couldn't have cared less."
Pros: "Overall it was fine, got me from point a to b."
Cons: "Boarding was a bit slow Uncomfortable and cramped seats No food provided for free No free entertainment Screaming baby behind me Kind of frustrating that I paid $25 to check one bag, then because it was full they were offering to check people's bags for free at the gate..."
Cons: "My e-ticket could not scan"
Pros: "Your falsified seat choice at 24 hours before flying is a joke. I logged onto your site 24 hours EXACTLY before my flight to pay fir a checked bag. Imagine my surprise that only MIDDLE SEATS IN THE BACK OF THE PLANE were my choices!! Now... I KNEW that not every person on that plane had already chosen all the other seats. I could BUY a seat however! No!!! I already paid for a seat with my ticket!!! I think what your company is doing is dishonest and greedy. There are other airlines that do not have this dishonest practice... And I will be looking at them in the future."
Cons: "My flight to Minneapolis was delayed, which caused me to miss my flight from Minneapolis to Boston. Sun Country lied and said that my flight would wait for me, and there were no other flights going to Boston until the next day, resulting in a 10 hour delay. They then did not compensate me for my hotel stay and transportation, which I had to cover myself."
Pros: "It's cheap and it doesn't charge extra for two carry ons. Boarding was faster and easier than other airlines. They seat families with babies in the back, which is nice for other patrons."
Cons: "Sun Country Air is the greyhound of airlines. The crew is generally rude, seats are somehow small and cramped, even compared to other airplanes, the aisle is also somehow smaller, there's no entertainment options - usually on my four hour flight home there's at least a movie option. I've had confusing and difficult interactions with disability services on two occasions and have had staff question my disability and access needs."
Pros: "Staff were very accommodating, seats are comfortable, handheld entertainment device with movies and tv shows available for $8"
Cons: "Following boarding there was an issue with flight deck, and entire plane had to deplane and board (using same multi-tiered boarding system) another plane"
Cons: "I fell asleep on the flight and the flight attendant woke me up in a relatively impolite way , took my drink without letting me finish ( was parched!) and did not act apologetic at all . I understand the need to prepare for landing quickly, but tact in waking up passengers and in communication is always appreciated ."
Pros: "They are accommodating. They are very budget friendly. When other airlines try their best to gouge you. Sun Country has that “Minnesota nice” attitude. I will always try to fly Sun Country. Unfortunately for me I live in Seattle and they only have two flights a day from her, both to MSP. And they stop service just after January 1st."
Pros: "Was pleasantly surprised at the service and professional attitude of the flight attendants!"
Pros: "I liked efforts to load the back of the plane first! Crew were friendly."
Cons: "Check-in attendant broke handle on my luggage and then tried to have me sign release to excused accountability."
Pros: "We got a terrific fare on this flight. The airline also offers convenient flights. We really appreciate non-stop flights. The staff members we encountered were courteous and efficient."
Cons: "In this age of uncomfortable air travel, the seats seemed especially small, but this is a subjective comment. We did not measure them."
Pros: "everything was great except"
Cons: "1. was not aware that Sun Country flights are in Terminal 2 - MInneapolis airport is not well marked regarding which airlines are in which terminals when you drive in on the highway 2. THe monitor in terminal 2 said gate H4 and it was gate H2. 3. Took a long time to get from terminal 1-terminal 2 on public transit early on a sun morning 4. They were "training" new TSA people at the Terminal 2 builing early sun morning - also took extra time! 5. I almost missed the flight!!"
Pros: "I liked the time and direct flight from MSP to Boston."
Cons: "From the time we were waiting for the plane, the attendants at the airport gate came across rude / and threatening when asking for people to check their carry-ons. While we had no carry-ons it was very striking as I have never heard this kind of communication in decades of traveling with different airlines. While on the plane, we sat in the absolute back seat, and also caught "attitude" of attendants when they communicated to one another about the carry-ons they were holding for the agent. Eye-rolling and tone. These frustrations should not be aired to customers."
Cons: "No food - not even snacks."
Pros: "The flight was delayed but the crew at the gate in Seattle was wonderful. The young ladies were professional and very sweet."
Cons: "Making changes to our reservations was so difficult that I eventually drove to the airport to do it in person. Had been on hold for over six hours. That was not a typo. Fix your website or we will never use you again"
Pros: "Free check in bags which was a BIG PLUS FOR ME & getting my boarding pass only took 2 mins!!!"
Cons: "That blankets weren't available unless you purchased them for 5 dollars which isn't much but still I think blankets should be free and available to all"
Pros: "Cost to check bags was only $20 for the first bag! The staff was helpful and polite"
Cons: "No entertainment options or food available to purchase, so be sure to bring your own food and entertainment."
Pros: "Everything was quick and simple"
Pros: "Friendly staff and crew. Clean plane. Functional seat. On time. Suitcase arrived as well. Albeit it took quite awhile...not sure why."
Cons: "All went well."
Pros: "We upgraded to first class and enjoyed the 2 and 1/2 hour flight. Everything was painless."
Pros: "Term 2 and sun country rock"
Cons: "Was all good"
Cons: "Boarding the plane was a horrible experience—no Sun Country staff anywhere to be found during the 3 hours I spent at the airport. When the departure gate that was printed on my boarding pass was incorrect, Alaska Airlines staff went out of their way to help me to find the correct gate."
Pros: "I couldn't connect to the server to book our seats and prepay our luggage for 3 of us going. I emailed Sun Country, and someone really did call me back and took care of everything for me, I was very happy!! Thank you."
Pros: "The boarding order was good. I liked that those who voluntarily gate checked their bag were boarded first. Even though I did not do this this time. It seemed fair and a nice thank you."
Cons: "My seat was broken; it would not remain upright. In addition the seats were rather uncomfortable."