My trouble was also with kayak. I put in to your search engine the dates, times, cabin and amount of luggage that was needed. When arriving at the airport we were charged $280 extra. I have booked thru Kayak for years. Never have I encountered such a mistake. The entertainment was below average. The food terrible. The check in outrageously slow and the complaints continue to add up!
I had booked my wife and I on AR from BUE to MIA on January 10th and secured seats 6A and 6B. When I checked in AR claimed one ticket was booked for the 10th and one for the 11th. They forced me to by a new ticket and charged me an additional $2,400.00 USD. I want a refund. Rob Austin
I flew in a new plane with an excellent crew.Felt great
My experience was TERRIBLE. They made me check my carry on bag, and they broke it. and then when I made the claim they said it was a small damage and that I would not be compensated.
The flight was 30 minutes delayed, but the boarding gate's panels indicated it was on time. This was inaccurate.
Nothing that I like. Old plan.. old seats without maintenance. The recline seat in front of me (my was 10F) was 3 inches before my nose. It was not enough space to keep cell phone in hands. Even before landing the cruel does not pay attention to it. The worst flight of my life.
There is no phone charging port on the plane. The infotainment system screen is small. The seats are very uncomfortable.
Boarding was chaotic(zones were a bit arbitrary) and we had to undergo a second check of our carry on bags and jackets at the gate...nobody was detained and nothing was removed just a waste of time as we already went through screening to get to the international gates .
it was good. the seats are super uncomfortable. No room for legs at all. but the flight was good.
Excellent flight and service. Food, main course and dessert are good but 1st course very bad. I didn't like the breakfast. Needs something as cheese or fruit. Or at least a good quality croissant.
Latam wouldn’t tell me how much checked luggage would until I was at the airport and they charged me the highest price possible. Besides that, it was okay.
The assistance we received and the flight itself was wonderful. We will fly with LATAM airlines again, in the future.
Poor handling of carry on luggage. We had a 8 hour stop in Santiago, are over 70 and, in spite of paying full fare they wanted to send carry on to luggage hold. No empathy. We had to show that several group 4/5 passengers were not sending their carry ons before they finally let Is keep them. Very poor .
We departed and landed on time, the aircraft was clean and comfortable, the crew were lovely. Online checkin worked well and the self service bag drop at the airport worked well. The a/c was an Airbus A330 and has been fitted with a good entertainment system with lots of choice in many languages. The price I paid for the flight was competitive with other airlines apart from the budget carriers, none of whom I was familiar with so I stuck to an airline I have used in previous visits to South America.
I liked everything, this was classed as premium economy but it was much better than Lufthansas business class. Lovely staff, comfortable plane and an excellent seat arrangement. A very pleasant surprise.
The crew was amazing. The best in the last times. Great group of people.
I do not read or speak in Spanish. Only English. When asking for help, the people spoke quickly in English and pointed a lot. I wish they would’ve spoken a little slower for me to understand. There was much confusion and hurried in their message and I was unclear as to where to go
It’s been some time since I saw the plane and the cabin that old and worn out.
I loved how polite the crew was even though some of them wasn't the best with English that they still done everything they could to help me with my needs food was amazing
Terrible They charged me 157$ for excess baggage even though my bags were within the normally accepted limits Flight was late. Service was poor. The snacks were really bad
Crew makes every effort to keep passengers content with comfort, food and drink. The seats on a long haul 757 are quite small with very little room for feet, especially with your personal item stowed under the seat.
This airline scams people into paying multiple times for their baggage. I prepaid $150 for my son's baggage roundtrip from Miami to Cusco. We he checked in at Miami, they said it was not paid for in their system and they would not let him board the plane unless he paid $88 for the baggage despite him showing the receipt that I had already paid. THEN, when he landed in Lima, they told him he had to pay another $73 for his bag to get to Cusco or they would not let him board...even though he now had 2 receipts showing he paid! I called to let them know of this error and that I wanted to be refunded for the additional $161 they charged him. I also wanted to make sure that it was showing in the system that we had already paid for the baggage so that this would not happen again on his return flight. They assured me it was in the system, but when we went to check in for his return flight, they said it was not in the system (despite me showing all 3 of our previous receipts and where it had come out of my bank account) and made us pay another $73 for his baggage or they would not let him on his return flight! I have called twice and emailed twice with no resolution. We paid $384 for one normal size and weight bag. They did the same thing to my mom on a flight the week before! I truly believe that they are scamming customers out of hundreds of dollars. I would like to know what agency I can report this fraud to as trying to address it with the airline has not worked.
Disorganized. Multiple flight time changes both ways and double dipping charging for carry on bags/checked bags. We booked directly through Sky to avoid 3rd party agent hassle. Unlikely to fly again with this airline.
Changed schedule without notice , canceled flight, mediocre competition, no help with the lost connecting flights.
Bare bones flight no entertainment minimal, if any food or beverage. warm beer only if you want a cocktail
Sky canceled our 8 am flight at 1 am. However Kiwi.com, who we used to book our flight (because sky airways online system would always give us an error message when we entered our payment information ) didn’t claim it was a cancellation but simply a 12.5 hour delay, and rescheduled our flight for 8:30 pm. This would have left us stuckk at the airport for 12.5 more hours, as we we staying at the Wyndham hotel at the airport. We were unable to request a refund this through kiwi because they don’t allow refunds for any schedule changes with less than 24 hours difference. Kayak and sky airline’s own websites showed the flight as cancelled. Only kiwi showed it as a very very very delayed flight. This way kiwi can keep our money. Ugh. We tried for hours to request a refund at the sky airlines website, but there was always an error at the very last step where you enter your refund credit card information. We ended up being forced to request refund vouchers which are good for 12 months but which we will likely never use. We ended up booking new flights with Latam airlines that got us out at 8:40 am. We will never use kiwi.com again.
my flight was canceled without reason or possibility of resuming another flight within the time frame of my trip I could not contact an adviser either by email or by telephone because no communication possible on the website I could not have the flight reimbursed I find this way of doing things by the company inadmissible I have lost €250 it is theft I do not recommend this company and I consider that you have not done your job because I have not obtained any help from your part
J’ai réservé avec Kayak. Sur mon billet de confirmation il était noté que j’avais droit à des bagages pour chaque passager mais on m’a fait payer 36 dolllars pour l’un des passagers.
Flight check in Lima to Cusco all went very smoothly and plane boarded on time. All in all a great experience for a low cost fare.
Don’t ever book with them. They are worse than Ryanair and you will end up paying more for the worse possible airline and deal with ignorant people who don’t know what “customer” is. Avoid at all costs
