The flight attendant was terrible her name was chauvan
Cons: "Flight crew dI’d not enforce mask mandate."
Pros: "Great entertainment."
Cons: "Turbulence was high so good/drink service was less than normal. No fault of delta or their crew but the JFK airport was awful, especially through customs. No help from the employees and easy to get lost."
Pros: "The crew were awesome and friendly, both in the air and on the ground."
Cons: "Delta communicated no reasoning for delaying our flight three hours. They also did not update estimated departure times even when it was clear we would be delayed multiple times because the plane was not at the gate, the crew were not in place, and the pilot safety checks had not occurred."
Pros: "Friendly flight staff, on time service."
Pros: "The crew was friendly and professional"
Cons: "The space given in the seats is just getting ridiculous. The person in front of me reclined and hit my left knee. It hurt for three days even with my doing physical therapy and exercises."
Pros: "Nice comfort plus seat. Nice host staff"
Pros: "I liked the entertainment"
Pros: "arrived a bit early"
Pros: "Crew was really great."
Cons: "Electrical outlets didn't work. Wi-fi didn't work. Flight was delayed. Wasn't a lot of leg room even in first class."
Pros: "The crew was amazing had no problems!"
Cons: "Nothing had a great experience!"
Cons: "Seats are so small. Flight was delayed."
Pros: "How friendly all the staff were and how quickly we boarded the plane."
Cons: "How the toilet didn't work, but it's okay because I think we could all hold it for an hour ;)"
Pros: "On time/ early arrival!"
Cons: "Most bring on 2 large carry ons slowing down boarding an de- planeing."
Pros: "Nice plane and comfy seats"
Cons: "The stewards were not at all helpful or as friendly as most of the delta staff! I was so disappointed with their service. We had TWO delays making us arrive in SAT AT almost 2 am. Hence there were a lot of empty seats. We asked if we or even one of us could move into the …at least three empty rows…and they would not let us as they were they comfort plus section and it cost more…NO ONE WAS USING THESE SEATS!! So they let the passengers be crammed together in the rest of the plane and left numerous empty seats that could have been used! It’s was just rude. They also served drinks and never checked back to pick up the garbage. Didn’t tell us to raise our seats or put up our table trays before landing. So, as I exited the plane I handed them my garbage! I wasn’t going to be rude and leave it in the seat pocket or my seat …where I found crumbs of food on when I boarded the plane. Was just very dissatisfied with this crew!! I have been flying a lot lately using delta. I’ve had some delays but they’ve always been accommodating, this crew was not! What a shame!"
Pros: "With all the competition among airlines and the cutbacks we suffer as customers Delta manages to make you feel like you matter still. Timely boarding, actual help with finding seats making boarding efficient (not just hurrying you along), updates from the cockpit that you could hear and understand, multiple choices in snacks-one even a healthy option, staff that was friendly and interested in making it a good experience not one that seemed bothered they had to work."
Pros: "The workers."
Cons: "The selection on an incorrect plane that didn't fit the docking port"
Pros: "They let us preboard because of my handicap. And we slep through boarding til we landed."
Pros: "The flight was great. The crew was great. The plane was great. I would highly recommend Delta over every other airline for travel within the USA."
Cons: "The airport in Minneapolis is ridiculous. If you get a short lay-over, then hope you did your sprint training. I avoid this airport as much as possible. Had no choice with this flight."
Pros: "Despite a delay, we arrived in White Plains on or close to schedule."
Cons: "The gate agent just kept going on and on about trying to make up the time from a delay (18 minutes ...hardly world ending). The lead flight attendant wasn’t much better"
Pros: "Fast, orderly boarding."
Cons: "These planes are too small. I’m average in size but women have hips and it’s not easy fitting into the seats. Why are they stacked so closely together? It’s ridiculous."
Pros: "Boarding was easy"
Cons: "Small seats with very little room and no ability to recline"
Pros: "Entertainment was good."
Cons: "The crew was very rude."
Pros: "Crew was friendly and helpful"
Cons: "The cheap seats were… well cheap. Not enough leg room"
Pros: "Food was best in a long time. Steak salad was excellent, as was the little chocolate mousse."
Pros: "My aisle seat on the first flight"
Cons: "No entertainment"
Pros: "accommodating and friendly staff food and drinks were good -I had a layover that was boarding before we had reached the terminal and the staff let me know and guided me about how to get to the other flight and let the other flight crew know so I wouldn't lose my flight. Super appreciative of this. :)"
Cons: "cramped seating warm / poor air circulation super hot in the cabin - this is probably because of Salt Lake City, rather than the plane though."
Cons: "This is my third flight this year with Delta and every time we wait for the "crew" to get off from another flight. And as soon as they get there we can board. It's getting very annoying. Fix it."
Pros: "Staff friendly,efficient and courteous. On time. Different snacks. Prompt service. Power source each seat worked."
Cons: "Gate area for flight change filthy. LAX gates 31-38. Garbage overflow with no seating. No entertainment option on flight."
Pros: "Gate and plane crew helpful, smiling, courteous. On time and baggage provided quickly."
Cons: "Seats uncomfortable, no power, service predictable and boring snacks."
Cons: "Airplanes are filthy; asked for Coke without ice & the flight attendant filled my cup halfway. Unbelievably cheap! I was afraid to ask for more, for fear that I'd get an up charge!"
Pros: "the plane crew were nice"
Cons: "ok wont fly delta if i can avoid it"
Pros: "The tv on the back of the headrest was great."
Cons: "Too much chatter over the intercom."
Cons: "Economy seating was cramped and painful. I sat in a window seat and couldn't hardly move freely enough to get my seatbelt on; and I am a petite female!!"
Pros: "Repair took just under an hour which I think is very good considering the paperwork that is involved. We were informed and everyone on the plane seemed to understand so the handling of the event must have been exceptional..."
Cons: "we took off 45 minutes late, business trip, but a slack day prepping for tomorrow, so still no big deal. Besides we picked up an hour by the time zone change. Im good!"
Cons: "It was belated by 2.5 hrs :("
Pros: "Even though we couldn't reserve our seats we where able to call and change our seats to be together. (Mom dad and 2 toddlers)"
Cons: "I feel Delta didn't try very hard to get me a flight and I stood in line for four hours"
Pros: "My seat was very near the front ...two rows behind comfort class seating (which was mostly empty). WiFi services and entertainment were offered...to those that brought along their own receiving devices."
Cons: "My seat happened to be one row in front of the Exit Aisle Seating rows....I wasn't aware that this meant having to sit straight up the entire time without the chance of reclining my chair back into the Exit Aisle's space.The 2 hour and 13 minute flight time sitting straight up really worked up my sciatic nerve into a flaring frenzy. I Forgot to bring my iPad Pro with me on this trip...and had no adequate access to any entertainment content."
Pros: "The crew and staff were efficient all along the way."
Cons: "I had a 2 hour stop in ATL with a final destination of Guadalajara. Since the hub system used by Delta required me to go north in order to go south, Delta decided to charge me $40 for my luggage. If I had flown directly to GDL there would have been no charge. But since I had to go through ATL, I added hours of travel and additional fees."
Pros: "Staff friendly and helpful at gate. Aircrew staff handled one hour rain delay on taxiway with frequent updates and good attitude. New plane, and convenient electronic support."
Cons: "Peanut allergy on flight. No peanuts. No other options."
Cons: "Wifi didn't work."
Pros: "suppose to be Delta but operated by West Jet"
Cons: "Small plane don't do well with turbulence"
Pros: "The friendliness and helpfulness of flight attendants was outstanding"
Pros: "Flight was smooth once it finally left."
Cons: "Plane was delayed coming in, due to mechanical reasons. So I missed my connection and had to take the later flight. Ended up sitting in Minneapolis for 5 hours waiting for my flight. Had to cancel my rental car cause they close at 8 and my new flight didn't get in til after 9. Because of that I had to have my parents drive 2 hours at night in the snow to pick me up. I booked this flight months ago and had everything set so it would be smooth, but it turned into an all day ordeal that Delta offered nothing more then a, sorry for your inconvenience."
Pros: "My flight was canceled and I don't know when or how much I will be refunded. The flight was canceled due to "maintenance" and they booked me on a new flight...for 16 hours later on the NEXT DAY. That was not acceptable for me and my travel companion since we have work today. There were no other flights and rental cars were scarce. I was able to book us tickets on a bus, and incurred costs for the bus tickets and the transportation to the bus stop. I want to be compensated for those costs AND refunded for the price of the ticket."
Cons: "Everything. There was also a lot of miscommunication about how my gate checked bag would be handled. Once I got back to Austin, my husband had to drive all the way out to the airport to retrieve my bag because they were not able to give it to me in Dallas. It was a huge inconvenience all around."
Cons: "Departure time kept changing."
Pros: "Crew was absolutely amazing."
Cons: "On time flught instead of a two hour delay"
Pros: "Easy process overall"
Cons: "Free wifi, free food"
Cons: "They could at least announce boarding group 4..."
Pros: "We were given sandwiches and drinks when our flight was delayed."
Cons: "We boarded our flight and then told there are maintenance problems. Our flight was delayed 4 hours."
Cons: "Let me cancel the flight for credit"
Cons: "The communication to the passengers. Our flight kept getting delayed every 30 min. They kept telling us different reasons. We were supposed to take off at 2:40pm and we waited every 30 min delay until 7pm. We have kids so we had to get home. We ended up renting a car and driving to Austin."
Pros: "Really easy boarding and flight. Great in flight entertainment options."
Pros: "Travel time was great"
Cons: "The chairs can be more comfortable."
Pros: "The window seat of this plane is so closely placed to the window that you can hardly sit straight up and down. Food is non existent and one drink offered in 4.5 hours is bad service"
Cons: "Virtually everything"
Pros: "Nothing, flight was delayed 3 hours"
Pros: "The flight was on time. The crew was friendly."
Cons: "Too little legroom."
Pros: "Friendly flight crew on full flight."
Cons: "Late take off"
Pros: "The boarding was quick and easy as well as the crew was friendly and accommodating. Great end to a fun weekend away."
Pros: "I liked the wide and spacious seating."
Cons: "Due to the planes running late we had to board the plane without the plane being cleaned beforehand. I had to ask a stewardess to wipe down the crumbs and spilt coffee on my seat before I could sit down. It was REALLY disgusting!!! There was crumbs all over the seats, Seatbelts and floor."
Cons: "Flight was delayed an hour. Poor communication with passengers during the process."
Pros: "Same as above."
Cons: "entertainment monitor for my seat did not work at all. also on all flights: I was not aware one needed one's own headphones to hear entertainment."
Pros: "Everyone was very professional and pleasant."
Cons: "All great today."
Pros: "Curteous. Prompt. On time."
Pros: "It was on time."
Cons: "Very small airplane for a 3 hours flight."
Pros: "Quick smooth flight"
Cons: "Everything went well with this flight."
Cons: "My flight was delayed an hour plus and I missed my rental car reservation. So now I'm stuck wih no car."
Cons: "I bought travel insurance as I do with any trip. I have a complicated family emergency that forced me to call off the trip. Being that I bought trip insurance, I felt good. Well turns out they make you jump through so many hoops that your travel insurance fee is useless. I sent a letter to Allianz (the company that handles the travel insurance) and blasted them for their insensitivity in a difficult time. Going forward, I will not be purchasing travel insurance in the future. It may sound irrational but if you think about it, travel insurance is the tax on gullible people. You hear travel insurance and one assumes that if you spend the extra money on the insurance and something comes up, you can at least get much of your money back. Don't count on it! It's a 1/1000 chance they will do the right thing so the odds are not in people's favor. If you want to be smart, use the money you would have spent on travel insurance on some pre flight cocktails at the airport bar. Air travel is hellish enough without scams like Allianz!"
Cons: "Leg room/space BA offers is calculated for short and small body frame passengers and it is on not acceptable. It feels like cattle Wagon. BA should show consideration for real passengers not some sort of statistical average. I am 6'4" and sitting in your plane's cabin inflicts hours of body pain. The space given is sufficient for children and teenagers. Also sitting in the hot cabin for extended amount of time is extremely uncomfortable. Why there is no cooling and proper air ventilation right from the beginning?"
Cons: "Flight was cancelled"
Pros: "Experienced a 4.5 hr delay to the destination. Family had to pick up grandson (Ibooked trip for him) after midnight in L.A. 2 hour flight delay coming back which pick up had to be re-arranged again by family. Family member flew to us next day via United without any issues. Dont book through this site or use American Airlines!!!"
Cons: "See above"
Cons: "The fact that we didn't know we were supposed to go to American Airlines to acquire our boarding pass. A heads up would've been appreciated."
Pros: "Love these Non-stop to Austin even though they are always full. Thanks for this luxury of non having to transfer in Dallas."
Cons: "The down side is that these planes are smaller so we didn't have any entertainment and therefore no place to charge digital devices. There is however, wifi to purchase."
Pros: "Great crew."
Cons: "1 hour delay turned into a 3 hour delay. We waited at the airport for more than 4 hours and could've used that time to explore Chicago instead of rushing to the airport only to board, de-plane, and then board again. No vegetarian options were given for food."
Cons: "Was very stuffy and hot. Plane never cooled down."
Pros: "There were no seats available together so we were upgraded to the extra room seats so that we could all sit together. As a mother flying by herself with 2 children, one of whom is on the Austin spectrum this gesture of being able to keep us together meant so much to all 3 of us. Thank you"
Pros: "I was traveling with two teenagers and originally there weren't 3 seats together. When we got to the gate they had reassigned our seats for us to sit all together. I appreciate that."
Cons: "We had already pulled out of the gate to leave when the captain informed us the plane had maintenance issues and we had to wait for a gate. We waited. When we got to the gate he announced the crew had timed out and that we should take our things and get down to wait for more information. Once at the gate we were told they were trying to put a new crew together for us, including the pilot. While we waited they did provide good quality deli food for us. I appreciate the food but the 5 hour delay, I did not appreciate."
Cons: "Delayed for 4 hours"
Cons: "While trying to get help with my boarding pass, the woman behind the counter was so rude and nasty. Yelled at me for being at her desk when another American employee took me there."
Pros: "I liked the 2 x 2 seating arrangement. Leg room was adequate."
Pros: "I got these flights for dj jobs I had under a us p2 visa. My original flight to dallas was delayed from 12:56 to 8pm which would of landed me in dallas at 2:21am but the club Fat Rabbit closes at 2am Which in fact was a 1300 (US dollar) loss. I re booked my ticket to Austin from Vancouver this morning because the only reason to go dallas was my job. Was supposed to fly in have dinner play music get back on the plane n go Austin but going to dallas was irrelevant and a 7 hour delay was absolutely ridiculous."
Cons: "The fact I lost 1300.00 us has pissed me off I'm contacting AA about this I have my visa papers n contracts to show proof if not action is taken i will be contacting a lawyer"
Pros: "New plane with leather like seats and good entertainment system."
Pros: "once i was allowed to board the flight attendants were kind and apologetic"
Cons: "they overbooked the flight. when I asked for clarification about what I should expect, people at the gate were rude for without provocation. They told me I had no seat and were unapologetic about their mistake. when they, at the last minute, said there was room, they assigned me a seat that was already taken."
Pros: "Crew were friendly and helpful, the magazine was worth reading and the flight was smooth and on time."
Cons: "The seat felt like a wooden block was strapped to my back."
Pros: "Checkin was fast. Crew is always pleasant."
Cons: "Seats are uncomfortable. I chose to upgrade my seat and was charged but i couldnt see any difference between my seat and anyone elses. I dont understand how it works. Then I was refunded the upgrade amount..."
Cons: "No snack"
Pros: "Amazing customer service, Fast boarding, Extremely clean airplane."
Pros: "Crew was good"
Cons: "Bigger seats"
Pros: "On time, easy boarding, smooth flight"
Cons: "Baggage check agent spent 30 minutes explaining why car seats can’t be checked to family in front of me, while he had a line of about 10 people behind me. Added unnecessary, frustrating feelings to an already stressful experience traveling. Very poor situational awareness and no sense of urgency."
Pros: "Everything was great!"
Cons: "I didn’t like that we had to pay for our snacks. I also had to pay for my carry on even though it was small."
Cons: "Seats are uncomfortable and crew expended one hour trying to get the count right"
Pros: "Easy, fun and on time"
Cons: "The only thing I didn’t like was that I hast to pay for my carry on, I understand baggage is bigger"
Cons: "I'm not sure how it's legal that spirit doesn't include the exit tax for a country when every single other airline does include it in their KAYAK posted price. There is literally a tax window in San Pedro Sulu, Honduras that says for "spirit airlines passengers" charging $47 per person that my family of 5 had to pay to get out of honduras. Continental would have been cheaper. The exit tax for a country is a required tax. Why is the tax included in the KAYAK posted continental price but not spirit? Only spirit airlines passengers had to pay it. That's messed up. Kayak should be more aware that prices they list aren't truly accurate as all the required taxes were not included. I'm not talking about baggage fees or meal fees or seat selection fees which aren't required if you don't want to pay it, I'm talking about a required tax to get back on the plane."
Pros: "Good flight on time great crew."
Pros: "Person next to me had horrible body odor, so I asked for a change of seat. The crew let me know when something else was available and moved me."
Cons: "Tight space"
Cons: "Comedy was over the top too much. All the additional pay as you go charges and required checked luggage which force me to the baggage claim for an extra 20 minutes and I had to pay for that privilege."
Cons: "Customer service"
Cons: "I got over 100 emails stating that the flight is delayed every other minute"
Pros: "This was the worst customer service I have ever had with any airline. Arrived 56 minutes before departure time but due to too many customers and attempts to let one of the reps know, that I was almost running late, by the time I retrieved my coupon, it was 4 min past their stupid 45 min check in time. And I was told there is nothing they could do but rebook for the next day. Never again will I travel on spirit. I would rather pay more than take the so call poor spirit"
Pros: "When we went to the ticket counter to drop off our check bag, we learned there was a mistake with our tickets and we had only paid for the check bag on one leg of the round trip flight. Jack saved the day and got us fixed up without charging any penalty fees."
Pros: "The lottery 5000 points they give to a random middle seat customer. On time departure was great. Early landing was unexpected but even better!"
Cons: "I was placed in a seat that did not recline which was very uncomfortable for sleeping. Very crowded seating."
Cons: "Paying over over a hundred dollars to take 1 bag on the plane and 1 checked bag between two people! . No water offered without paying for it!! Ridiculous! !!"
Pros: "I could tell the plane was relatively new because of the details. The crew members were always available and helpful."
Cons: "No room for the legs, no recliners, small restroom. When boarding, 3 people had the same seat, one of the crew members solved the problem because luckily the flight was not a 100% full. 0 entertainment for the 6 hours flight (it was the same plane from FLL to Houston and San Diego) so I had to try and sleep (which was impossible). When I felt thirsty and wanted a cup of water, they told me it was a $3 dollar charge per bottle, I've never been denied water in my whole life, I found it nonsence. Overall, I would never fly Spirit again."
Cons: "I always get burned by this airline. $50 checked bag fee? Ridiculous. 2 hr delay with no explanation? Ridiculous. And to add to the mix the random seat generator gave me the last row, window. Ridiculous. Never again. Ringo"
Pros: "Paying for a $53 conversation with Spirit personnel as my flight was being boarded...without me"
Cons: "Apparently being 40 minutes early for a quality flight on Spirit Airlines just isn't enough time. They would not print my ticket since I wasn't FORTY FIVE minutes early for my flight!!!!!!! My plane was there, I was there, but they wouldn't let me board. I had no luggage to check. I was alone and had one small carry on. These business practices will soon have Spirit in airline heaven."
Cons: "I didn't like having to be last to get off plane when I had to wait over hour for some one to pick me up. Staff desk call twice."
Pros: "i like the assigned seating, i makes not rush to get on the plane first because ur seat is ur seat."
Cons: "seemingly all the rows of seating are too short. i'm only 5-11 tall and my knees were constantly against the seat in front of me. i sat in the middle seat on row 22. the lade next to me sat on the isle and even her knees were hitting and was uncomfortable. at one point the person in front of her leaned his seat back and it was all completely in her space, make her extremely uncomfortable. we had to ask flight attendant to ask the man to put his seat up some to give her some more room and comfort."
Pros: "It was my first time with this company and I truly enjoyed the experience . Everyone was so accommodating, keep up the great work"
Pros: "Basic. It was what one would expect from a Greyhound bus. There was no interaction between attendants and guests, no water or simple snack, no offer of blankets... Most unsettling : the website was malfunctioning, the check in machines at the airport were malfunctioning and the attendants DOUBLE CHARGED ME for the bags. Accessing someone by phone is virtually impossible and the upcharge for a carry on bag is obserd! The Spirit experience is the Greyhound Bus of the airways."
Pros: "The staff has a sense of humor which helps alleviate some of the pain of traveling with this airline."
Cons: "At first this airline seems like a great deal, but it is full of hidden charges and the experience is mediocre. No in flight entertainment, no complementary beverage service and no assigned seats ahead of time."
Pros: "Waited 3 hours to get Hotel they give me a hotel that does not accept dogs after I specifically asked them if that hotel to go so take another 2 hours to go to the hotel to find out I don't have a room"
Pros: "Last minute trip and it was better than what I thought it would be for the price"
Pros: "Clean and friendly staff"
Pros: "Gets you from point A to point B at a reasonable price!"
Cons: "It was ridiculous how I had to pay 55.00 for my carry on to my destination and BACK. Did NOT expect that. So 110.00 total. Felt like I had to buy my carry one it's own personal ticket to fly with me as if it was another person that u had to put in a little storage over my head."
Pros: "Flight was on time and perfect landing!"
Cons: "Too many charges overall for the bags #ridiculous"
Pros: "The crew was funny and entertaining"
Cons: "Your planes are consistently dirty and old."
Pros: "The Airbus equipment was rather new and tightly constructed. The airline's decor and advertising was cheery and amusing."
Cons: "I didn't like not being told that boarding would begin forty-five minutes before departure, having to go to a very distant gate after checking in with ticketing to check my bag, and then being told that boarding was underway. I didn't like arriving at the distant gate on foot after security and a subway ride only to find the plane sitting outside and before departure time, yet the door was closed and several other passengers and I being told that we had missed the 7:50 a.m. flight despite having risen at 5:00 a.m. and proceeding with all haste. I didn't like that my non-stop from Atlanta to Houston with arrival time that would have allowed half a day's work changed to a six-hour layover in Ft. Lauderdale and the loss of an entire day and evening. I did not like extra charges for everything. I can see that the higher prices charged by other airlines are not really higher after you add up everything."
Cons: "$55 for a carry on? Delayed hours on the way there and sat on the Tarmac on the way back."
Cons: "The flight was delayed 2 hours and they did not communicate this information very well. I was told to go to gate L7 and waited and waited without any information. Then they told us to go to gate L1 and then to go to gate L11 - it was very disorganized . The employees were not helpful and they seemed annoyed at all the questions. It was very crowded in the terminal and they kept telling us to move back to let other passengers off the plane but there was no where to go. All in all it was not a good experience to fly with Spirit."
Pros: "The male flight attendant did a great job. Pilot and co-pilot were courteous and friendly when we boarded and disembarked."
Cons: "The flight attendants, the women, had nothing to do. They were just standing in the back talking, loudly for the entire flight. Everyone was annoyed. Seats in the back are tight. People just want to rest and their loud voices made that impossible."
Pros: "The lady working at the gate 17 checkin for the flight from TPA to IAH was excellent!"
Cons: "I arrived to checkin in my bag early so I could relax in the airport only to be created with a sign stating that no one would be available to assist me until 4 PM which was two hours later? I then proceeded to pay by the kiosk to check my bag to be safe but then was unable to leave it. I then had to still carry the bag around only to return and be at the back of an extremely long line of people waiting. I finally get through then proceeded to my gate 17 to checkin. Once one the plane I noticed several people with bags the size of mine as carry on which meant I just wasted $52. I was extremely disgusted because I could have possibly had this issue resolved and saved my hard earned money if someone was at the baggage checkin desk."
Cons: "Poor information and poor excuses"
Pros: "The actual flight was good. For the most part, the flight attendants were good."
Cons: "I waited about 30 minutes to drop off my (prepaid) bag, although there were only 12 people in front of me on my initial flight. It took over 1 1/2 hours to drop off my prepaid bag and get a printed boarding pass on my return flight. Customer service is really awful."
Pros: "On time"
Cons: "It felt like I was knickeled n dimed every time I wanted something I was charged not a big fan of that style of flying"
Pros: "We had to pay an additional $150 for carry on luggage. (I was never told this when I bought the tickets) No snacks or drinks were given on a trip literally across the United States. Terrible service and super cramped seating. Never flying spirit air again. Ever."
Cons: "Check in at Atlanta airport was a mess - there were several lines and it was not clear which line i should take to check in for my flight. Despite i arrived 2 hours before take off, I almost missed the flight."
Cons: "I was charged $10 twice for my bag and $10 for my seat, going and coming, since it wasn't a non stop. What a rip off. I had to get off the plane and get back on the plane and sit in the same seat and be charged another $10. NOT A GOOD way to treat customers if you want them to return."
Pros: "Cheaper flights is a nice option just buy your bags before you arrive at airport"
Cons: "The website could be a little more user friendly. Took a while to make an account just to print my ticket"
Cons: "The response to the cancellations in Houston was pathetic. They cost me 2 extra days, which is totally unacceptable. The agents (seem to be based in China) on the phone have no clue about alternative routing or using other airlines to accommodate. My original 4 hour flight transformed to an 9 hour ordeal after being stuck in Houston for 2 extra days. At IAH the gates have no information about the flights, passengers were being moved from one gate to the other. Seats are terrible, may work for 2 hr flights but not more. Very short staffed. Threatening passengers with increased costs at every turn is absolute nonsense. FAA/FTC needs to look at the truth in advertising. When I try to select a seat there is no seat available unless I pay more money, so what do I get for the advertised fare?"
Pros: "Horrible customer service!"
Cons: "I was at the airport early but couldn't drop bag because there was no staff. By the time the ticket counter was staffed they had a huge line just to drop bags. Took 45 min just to check 1 bag and was charged $75 because it weighed 48 lbs. staff unfriendly. We sat on plane for almost an hour past the time we were to take off waiting for plane manifest to be delivered and then they had to fuel the plane. Cramped flight and we landed well past our arrival time due time and then had more than an hour wait for luggage due to only one baggage carousel being used for three spirit airlines. Such a bad experience, I'm not even using my return ticket. I booked a separate one way ticket to return on Southwest Airlines. I'm not flying Spirit again. 2nd try using them , both experiences bad."
Pros: "Nothing. Flights are cheap if you can fit all you need into a small personal bag."
Cons: "Airport employees are rude. Stuartists were mostly rude. They charge for every little thing including water, bags, seats and checking in at the airport. Seats don't recline and your face is basically kissing the seat behind you. They cancel flights and combine with the next flight if the first flight is not full enough and then lie about why the flight is delayed. The system for charging for bags is pretty ridiculous. Size and weight limits are less than all other airlines. Make ridiculous comments over the speakers, such as, "I know there are a lot of open seats, but we need everyone in their assigned seats. This has to do with the balance of the plane." I have never heard anything so ridiculous. They would likely ruin a lot of trips with all the delays, which is not worth the little money you save on a ticket."
Cons: "Seats don't recline and are close to each other. I didn't have much leg room, and I have short legs. The food was the standard fare -- soda pop, chips, etc. but you have to pay for it and they only take credit cards. That brings up my biggest dislike for Spirit: charging for everything. The ticket was lower priced than any of the other airlines I could find. The reason why is that they charge for everything. Carry on bags are $45 if you check in online, and $55 at the airport (that's each way.) Checked bags cost money. Want to pick your seat? That will cost you. Want a drink and snack on your 3 hour flight? Give us money. In the end, it actually would have been cheaper to fly on another airline that offers free carry on baggage and complimentary snacks. Then there's the check in procedure. I tried to check in online. Got my seats picked out, 1 carry on, things were good. I even opted to rent a car through them because they offered a rental at a really cheap rate (but the taxes and fees were twice the cost of renting the car, which they don't tell you up front.) Got to the point where you print your boarding pass and got a message saying "something went wrong (gee it's so hard being popular.)" Too many people using their website at once. The message said to print out the message and take it to the counter to avoid being charged a fee at the airport. OK. Went to the airport to finish checking in, showed the print out to the person working there, and was told to use a self-check in kiosk. I went to the kiosk, and found I had to start over. Picked out my seats (different ones than the one I had picked before,) claimed one carry on at a higher price, and called the Spirit employee over. She said that because it didn't work online, I had to pay the higher fee. Total BS! I won't fly Spirit again, that's for sure."
Pros: "Staff were very pleasant."
Cons: "My issue is with the purchase of my flight and the failure of your website to make the need or lack of need to purchase additional items. I purchased through orbitz and was not allowed at that time to advise of my need for wheelchair assistance or pick a seat. I got on your website and ended up purchasing an aisle seat to accomodate my disabilty and paid to bring on a carry on bag. The bill indicated i was charged twice so i had to call when i was informed i did not have to pay for a seat and i did have to pay for tge caary on. I could not figure out your system and most likely will not fly on your plane again because of that fact. I paid an extra 45 to accomodate a disability which is unsettling but more a problem when you cannot figure out the additioal charges until it is too late to cancel them. Then, on a plane that was not full, they gave my seat to another passenger which t ook quige sometime to fix"
Cons: "The flight was delayed, the people who worked at the counter weren't helpful and were rude, and they charge you for CARRY ON bags. Total scam"