Cons: "Boarding crew not very friendly"
Pros: "Quick boarding process! Everything was on time as estimated."
Pros: "Good experience"
Cons: "Better snacks"
Pros: "The entertainment"
Cons: "Departure times"
Pros: "The crew was amazing"
Cons: "Other travellers where rude"
Cons: "Just hate the super smaller seats and the reduced spaces everywhere"
Cons: "The delay was totally unexpected and frustrating particularly when no bad weather around!"
Pros: "The crew was great."
Cons: "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."
Pros: "The crew was so nice especially the man who came to thank me for keeping my body out of the way of those who were serving and those using the bathroom. My husband an I were in the last row. He offered me a free drink, which I didn’t accept but I felt so good."
Pros: "The crew was amazing. My seat was comfortable."
Cons: "The plane was delayed. It arrived over 25 minutes after it was originally scheduled to."
Cons: "Flight was delayed due to crew not being available."
Pros: "While biased since I was in First class, everything was enjoyable and as expected of a first class experience. The free Wi-Fi on this flight made it extra special- can’t wait until its standard on all flights!!"
Cons: "Only real complaint is that Delta doesn’t seem to restrict size of bags taken as carry on and the time wasted but some trying to squeeze their obviously oversized bags into overhead compartments is painful."
Cons: "Passengers should have the option to ask for additional snacks."
Pros: "Crew was amazing."
Cons: "Delayed departure due to late crew arrival. Not a huge deal."
Cons: "Everything was good!"
Cons: "I understand when weather is rough not moving the beverage carts but a small bottle of water would be appreciated."
Pros: "Being in First Class"
Cons: "Heavier food selection would be appreciated."
Cons: "Seats were a little tight."
Pros: "Attentive and friendly crew, great entertainment system"
Cons: "Flight left late due to problem with cleaning crew, seats are uncomfortable, snacks were stale."
Pros: "Chairs was comfortable"
Cons: "I had a kid kicking my chair the whole flight."
Pros: "Take off on time, arrived early, pleasant flight attendant"
Cons: "Had to sit on tarmac after arriving early"
Pros: "It's a fast flight and boarding was quick."
Cons: "The terminal at LGA airlines is terrible."
Cons: "Customs never to hire more agents to work in the early mornings."
Pros: "Everything in 1 class"
Cons: "Nothing"
Pros: "Snacks and drinks were yummy and very appreciated. Entertainment was great. Tons of shows and movies and all for free. There was also free iMessage only WiFi which was enjoyed while messaging friends and loved ones while in the air."
Cons: "For the amount of passengers boarding, they started the boarding process way too late which resulting in a delay taking off. The entire boarding process felt sloppy, disorganized, and hectic. They allowed passengers to board that were seated at the end of the plane while some 1 was boarding, causing tons of congestion. The boarding process was the slowest I have ever experienced in all the flights I’ve been on. The crew was ok, but slightly snappy/rude like typical New Yorkers. The flight from ft. Lauderdale to New York was much more pleasant."
Pros: "Quick, safe flight. Very good pilot."
Cons: "In flight entertainment did not work at all during the 2.5 hour flight. Was very disappointed."
Pros: "Early arrival!"
Cons: "Didn’t know that I didn’t have a window on the row I was on"
Cons: "When the passenger in front reclines their seat it was in my face The legroom wasn’t terrible but I had a hard time even reading since it was so close"
Pros: "Not applied"
Cons: "Not applied"
Pros: "We got on the plane and it went to where it was supposed to go."
Pros: "Over all everything specially we got in earlier than expected"
Pros: "Crew member Lori was exceptional. Great detail to safety and customer service!"
Pros: "I got upgraded to comfort + which was great. quick flight, was even early"
Pros: "Aircraft appeared to be brand new"
Pros: "I always enjoy my flights on Delta the staff members are always pleasant and helpful, not to mention a smooth flight. :)"
Pros: "Delta automatically rebooked our flight due to delays. We were rebooked on Air Canada"
Cons: "Plane kinda of old. Just cookies and coffee"
Pros: "Everything went wonderful. Excellent crew"
Cons: "No problems"
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled."
Cons: "Everything was perfect. Nothing negative to report."
Pros: "Everything went smoothly boarding etc."
Cons: "Because of packed flight many of us had to check our luggage. Not horrible, but slightly annoying. As well as taking a long time to de-plane."
Pros: "The long delay could of been avoided if the Delta counter had lied to me by saying I wouldn't have a problem changing my flight out early once I got into NYC from China Not a happy Delta customer There were delays and no compensation"
Pros: "Delta Comfort seats"
Cons: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."
Pros: "Overall it was good"
Pros: "Boarding time and schedules were as expected or faster and other than the food incident, good attention from the flight crew."
Cons: "No choice during for lunch since the flight crew didn't have enough meals to cover the preferences of the first class travelers."
Pros: "When I was finally able to get on a later flight this was a very good one"
Cons: "The cancellation of original flight was stressful as I had a wedding to attend and the long delay and subsequent cancellation of original flight prevented me from it. Further, I was forced to get local transport after arrival in FLL, since I missed my ride altogether."
Cons: "No Food to buy available on board. We thought we could buy something. The coffee was good."
Pros: "Crew most helpful."
Cons: "Always like to travel with WestJet."
Pros: "Crew was good"
Cons: "Montreal airport was awful"
Pros: "not much, not even close to the service and comfort I am used to flying."
Cons: "Keep planes in working order"
Cons: "Service is awful, they cancelled a flight and they reserved the wrong flight so we couldn't get to the destination. Had to change airline and extend our flight by 9 hours with our baby. Horrrrrrible experience. Staff didn't seem to care. They put everything on their supervisor and she tried to help"
Cons: "Access to the internet and in film movies on my ipad was not functioning! Made for a longer flight not being able to watch movies."
Cons: "After landing, we were waiting on the tarmac for sometime and I needed to use the restroom I was an allowed to do so. It would’ve taken me a short short time. I went to The rear of the plane to use the restroom and was told to get in my seat."
Cons: "food to purchase: very few options poor food"
Pros: "Getting home"
Cons: "Leaving Montreal"
Pros: "I slept throughout the flight"
Cons: "Limited snack, no entertainment without a tablet of some type. Cargo restraint broke and delayed the flight for an hour."
Pros: "I liked the price for my flight however I booked using my AirMiles."
Cons: "I have travel with WestJet many times is the past and had nothing but good to say. This was my first time using WestJet Encore and was totally shocked and disappointed. The flight crew i found to be very rude with and had an attitude. The biggest shock was the greetings and all announcements were in English accept the safety rules where the pre-recorded tape was played. If asked about the return flight from Halifax to Montreal, one word to describe it "disaster". I was totally turned off with WestJet. I will for sure continue using Porter as I was always pleased with there service. As they say "you get what you pay for"."
Pros: "Westjet team is fast, nice and solve issues in one call. I have had very good experiences with westjet! Thank you!"
Cons: "Today in Montreal during boarding the lady coordinating did not give priority to people with children. We were at leastthree families - we were all upset with the situation. However as I have had very good experiences with west jet I consider this an isolated issue."
Pros: "Everything from ticketing to check in to flight. They are a passenger friendly airline"
Cons: "Nothing"
Pros: "Friendly crew"
Cons: "No entertainment and bag charge."
Cons: "No entertainment on the return flights Yeg/Yul !! Makes for a long flight."
Cons: "They tried for force us to pay for a different ticket because we had gotten a cheap initial ticket!"
Pros: "The service of the crew was fantastic."
Cons: "No food included just water and Coke."
Pros: "Very smooth flight!"
Cons: "None. All is great!"
Pros: "entertainment is good"
Cons: "im just sitting before the restroom (seat 29 C)im realy tall and the people pushing onmy seat all the time and bang my arm and the smell is realy bad and i see to much but in face for long long time because the people waiting on my place .. another bad im telling the crew and the girl she said my only option is wake the girl just beside me for asking to change the seat ...i refuse because SHE SLEEPING ! realy not happy sorry !"
Pros: "I love flying in a smaller plane. They are usually not full in the morning and so it gave me a lot of space to relax and enjoy the flight from montreal to toronto. The crew was really nice and smilling and they made sure that my pet and I had everything we needed."
Cons: "The seats are pretty thin and uncomfortable. There is no wifi or television on board."
Cons: "Staff was rude and lazy."
Cons: "avoid the westjet encore flights. planes are small and noisy. if you sit next to a window it’s impossible to comfortably put both feet on the ground. if you pay for plus seating on an encore flight you’re basically paying to get on and off first. there’s no extra room and would be more fairly priced at $10."
Pros: "The flight comes into Vancouver at a very good time."
Pros: "The flight attendants were very nice. Especially « Big John », he was very funny."
Cons: "We were delayed 45 minutes without reason, we asked to have our flights switched as we were nervous of missing our connecting flight and were told we could not switch. While we were waiting on the runway for over an hour I asked our flight attendant to check on the status of our connecting flight and she basically told us to hope for the best and that we would have to deal with it when we arrived in Toronto"
Pros: "Boarding agents were welcoming and helpful. They offer to take an earlier flight. Check-in process fast and easy. They delayed the connection in Toronto, so We did not miss our flight."
Cons: "We had to wait about 2 hours in the plane before take off and 30 min. after landing because of weather and a lack of efficient communication. That was a very frustrating and exhausting flight. Not enough space and on westjet connect on board."
Pros: "The seats were vinyl, not fabric - I prefer vinyl. It feels 'cleaner'."
Cons: "1.I did not like the flight crew announcing how great they (the crew) were at the start of announcements before take-off ---- If you are great, don't tell us, act like it - I found both crew members hardly engaging, one was sullen. 2. PA system was a little hard to understand anyway. Crew member should have put volume up and made sure was loud enough , but just seemed like wanted to use a 'cute' half french/half english accent to speak in. 3. Also this flight 3535 on Dec 21 Mtl- Toronto made me nervous although I fly often. Most nervous I have been because pilot took time to gain altitude after take off, and when landing had to accelerate then decelerate a number of times. Landing was (with 2 km/hr winds i.e. not much wind) almost on one wheel. 4. Food does not have to be so cheap e.g. sweet snack bar? Please bring back an assortment of nuts as they are at least nutritious. Thank you for reading."
Pros: "Nothing"
Cons: "I didn’t book the flight. Was just checking and got the confirmation of booking. Called customer service and they cancelled the booking. Question is why there is no confirmation button and how continue button can confirm the booking. Kayak need to check and advise."
Pros: "Staff was great"
Cons: "The 4hour delay on the one hour flight"
Pros: "Fantastic flight!"
Cons: "Being stopped at every connection for screening. No communication about why. Nearly missing the connection due to the screenings. Being held in holding because it was being confirmed that my bag would make it on my next flight and then once confirmed it never made it anyways!!! Unprofessional and poorly executed all the way through."
Pros: "The crew."
Cons: "Everything else. Flight was delayed by over an hour, seats are slippery and SO uncomfortable. No food, no entertainment (flight was only an hour)."
Pros: "It was a comfortable experience, the flight crew were attentive and friendly."
Cons: "The lack of space beneath the seat in front of me can be frustrating, especially when one is required to push their small bag underneath it."
Pros: "Quick boarding and quick to disembark."
Cons: "tiny! you get what you pay for with a turbo prop."
Cons: "You should hire agents who don't lie to passengers. That's not a good reputation 4 the company. Have an office for the baggages where passengers can address their issues."
Pros: "The flight was on time"
Pros: "Flight was on time."
Cons: "Seating was very cramped, uncomfortable."
Pros: "I liked that the pre-ordered food was given at the beginning of the flight."
Pros: "Crew was great. Flight was on time."
Cons: "This older plane had tiny seats in the seat backs. My phone screen was bigger. Thought we might get a meal on a flight of this length and at this time of day."
Pros: "Nice and professional service."
Cons: "Having to pay for my checked-in bag."
Pros: "Customer focus and service"
Cons: "Nothing"
Pros: "Friendly staff"
Cons: "All flights boarded late, they ran out of food for purchase on long flights and the seats are uncomfortable."
Pros: "Montreal to Toronto the crew and staff was great and in a good mood and very pleasant"
Pros: "all the service was very good to us"
From the moment I walked into the airport in Chicago to the moment I was walking off the plane in Florida I had an unforgettable experience! I was traveling with my 3 month old by myself and everyone just made sure I was taken care of. I couldn’t thank them enough!
Cons: "Smooth flight. Left on time arrived on time."
Pros: "super uncortable. everytime AA is shrinking their seats. wifi wasnt working and u have to pay"
Pros: "Yes"
Cons: "Blankets"
Pros: "Good"
Cons: "Nothing"
Pros: "The pilots did a great job through turbulent air"
Cons: "I wish the seat reclined further back"
Cons: "The experience was excellent."
Cons: "I was asked to move from the front of the plane to the second to last row without a thank you or any kind of appreciation..."
Pros: "Our flight attendant was very polite and with a great attitude."
Cons: "The pilot arrived late because he went for a Tim Horton's coffee (I know that because I was in first row and I heard the flight attendants talking about that). Then, after he finally arrived with a tray full of coffees, there was an issue with the jet's computer and had to reset it and we had to wait even more. When we finally arrived, our Gate was taken by other plane already and we had to wait (more) for the first one to be available for us. Then, when we finally got our Gate, there was another issue, now with the "finger". They weren't able to move it and connect it to the plane to get off of it. So we had to wait AGAIN. And finally as soon as we got off the plane, they were supposed to give us our carry ons on the aisle (Because it was a small plane CR700) , but again, we had to wait almost 10 minutes so that they could send the luggage... To make things worse, I had a first class ticket and I couldn't get the perks of it at the airport. Because they said I wasn't flying in an international flight. Come on?! Canada->USA->Mexico is not International??? You lost me AA."
Pros: "Amazing"
Cons: "More room I pay for main cabin It feels it was just the regular"
Cons: "The flight attendants were very polite. Both of us are blind, and they told us the information we needed – how far away is the nearest exit row. Otherwise they treated us like everyone else!"
Pros: "Easy in easy out"
Cons: "Lack of entertainment"
Pros: "Great crew, comfortable chair. Entertainment was great."
Cons: "Everything was great."
Pros: "Crew nice- flight smooth"
Cons: "More leg room"
Pros: "Did good job"
Cons: "Bigger seats in economy"
Pros: "I was able to finish a movie I started on a different flight and found an additional enjoyable movie to watch."
Cons: "The airplane was uncomfortably hot. The flight attendant apologized and said it would cool off at cruising altitude. It never cooled off. The flight was full and very crowded. I was in the last boarding group even though my seat was in row 17. They required me to check my carryon due to space."
Pros: "The crew was great! The ride was smooth and the plane looked brand new!"
Pros: "Great crew!"
Cons: "Flight was too crowded!"
Pros: "Great surprise at the end of a long travel day. New plane, great crew."
Pros: "Nothing"
Cons: "Flight was late and caused me to miss my flight to Dallas."
Pros: "Good boarding and on time departure."
Cons: "Very uncomfortable seats and spacement between the seats too small and you feel very cramped specially when the person in front of you reclines his seat you can hardly move."
Pros: "Boarded on time, left on time, smooth flight, early arrival. What’s not to like? NB: Food on this short trip wasn’t available, thus wasn’t a thing, thus my low rating. Great bottled water, tho. ;)"
Cons: "All good!"
Pros: "Left on time, service was good."
Pros: "Courteous, friendly staff"
Pros: "No issues at all"
Cons: "N/A"
Pros: "Flight was on time"
Pros: "One of the only flights that got out during a blizzard. Very professional, de-icing went smoothly, pilot was smooth and flight was smooth."
Cons: "All good"
Pros: "The crew was excellent. Stewardess was cheerful and helpful. The flight while full was not crowded."
Cons: "Plane was late. Mechanical issue at the gate after boarding. Seating room pretty tight. Three gate chanes at O'Hare."
Pros: "My throat was sore and stewardess was able to give me water while I attempted to take cold flu pills"
Cons: "Attendant took too long to hand out drinks, then ran out of water for the back of the plane. By the time we got water it was almost time to land."
Cons: "I asked for water and juice, they just gave me juice"
Pros: "First time flyer with American airlines and the service was impeccable"
Cons: "Nothing to dislike"
Pros: "Getting home safely"
Cons: "Finding damage to my luggage"
Pros: "The crew was great! They did big effort to speak in Spanish! And also they are kind in every thing!"
Pros: "The crew was nice."
Cons: "The flight was delayed due to weather, but nothing can change that. We still landed on time. Many other passengers were complaining."
Cons: "The flight was delayed 3 hours waiting for a flight attendant"
Pros: "It was my first time I was a little scared but not anymore it was a smooth ride. Don't change nothing keep up the good work. Thanks for letting me explore"
Pros: "Friendly crew"
Cons: "3 hour delay"
Pros: "American got it right this time. Departing on time with a crew that seemed well qualified."
Pros: "Nothing"
Cons: "No yves on the plane like delta. Flight delayed 5hrs"
Pros: "The third set of pilot tried their best to get us a spot to fly out due to bad weather we took off after almost 3 hours"
Cons: "The airline should have at least coordinated their crew arrangement before passenger boarding time, and have to change crew members three times after passengers boarded."
Pros: "Same as above"
Cons: "Same as above"
Pros: "The plain went to the runway then stated that needed more gas due to weather so we returned to the gate, three hours later we finally departed. In two flights in three days I was delayed 9 hours"
Cons: "The 9 hours delay and zero compensation"
Pros: "Good crew good flight everything was grwat"
Cons: "Everything was good"
Pros: "Absolutly, they let me switch seat"
Cons: "No leg room,"
Cons: "To have known that you had to do security twice without leaving the boarding area."
Pros: "The crew was great."
Cons: "The seat space was very narrow for an international flight."
Pros: "Crew amazing. Passengers great"
Cons: "Seats are way too small. Aisles way too tight. Recent acquisition by air Canada must improve passenger comfort."
Pros: "Air Transat provide excellent service with affordable prices. I have arrived late to check-in desk due to unexpected traffic but Air Transat team was very supportive, even helped us to cross the customs in no-time until the gate of the plane without interrupting the flight time. Highly Recommended."
Pros: "Loved the extra leg room."
Cons: "Food was horrible, had two bites and didn’t eat the rest."
Pros: "Crew was good"
Cons: "Old plane... not much room for legs and seating are uncomfortable! No personal entertainment système! Poor flight"
Pros: "Nice flying, nice crew, nice jet"
Cons: "Luggage took an hour to get out... unacceptable"
Pros: "Very comfortable plane. All on time . Good experience."
Pros: "There was not much to like... we boarded quickly that was about it."
Cons: "For starters, they should offer water and juice on all flights. On my outbound trip they only offered water and it took them a long time to offer the water. Also, on my inbound trip they turned on the lights after take off and had them on for a while. Seats are also SMALL."
Pros: "Flow as smooth , attendants were good."
Cons: "Boarding was delayed and then we sat about an hour on board waiting to get de-iced. Ended up over 1 1/2 hours late."
Pros: "Price"
Cons: "It took almost an hour from landing for our luggage to make it to the belt. For a domestic flight, this is really poor."
Pros: "Crew was kind and attentive. Boarding was efficient."
Cons: "Smallest seats I've been in in a while. Very poor on board entertainment (one 10" screen for every 4 rows, damaged audio ports, annoying movie choices). Very limited cabin storage."
Pros: "It left fairly promptly. Service was efficient. The seat was comfortable."
Cons: "flight was delayed in both directions; very few announcements; the crew were ok, but there was not much service in the hour we waited foe the plane to take off and during the flight"
Pros: "Modern aircraft. Leg room was ok. It was a busy flight."
Cons: "Boarding was late but made it in time. Need better seat selections."
Pros: "Convenient time ,food was ok and no delay."
Cons: "No plug ,no inflight entertainment ,uncomfortable sits and crew was not overly friendly"
Cons: "my suitcase are mising"
Cons: "Delayed 2 h for waiting for a passenger. Service onboard is quite limited. No water served!! Food is quite basic."
Pros: "Friendliness of staff"
Cons: "Delayed flight, no snacks, difficulty at baggage claim to get baby car seats. And very frustrating that they didn’t give us our stroller at the gate. We had to carry our two kids through immigration and the baggage claim until after all the bags came off, then our stroller and car seats came last!"
Pros: "Great video system."
Cons: "Seats and legroom are insufficient."
Pros: "The efficiency and atmosphere"
Cons: "The food was terrible and the seat cushion was very uncomfortable."
Pros: "Good flight, no incidents. Liked the food"
Cons: "Audio was not working, no personal tv screens"
Cons: "The flight was delayed from 10:30pm until 2:30am. Horrible experience. No personal entertainment, food was disgusting!"
Cons: "I miss the flight"
Pros: "The best parts - the crew and the entertainment. The stewards we engaging, courteous, and professional. They also provided some very good information on what to do once in the Cancun terminal. The in-flight entertainment system had an excellent selection."
Cons: "The low score for food is a result from there not being any on the flight. It was only 4 hours in duration, and we brought our own snacks. The coffee was excellent!"
Pros: "Nothing I don't take Air Transat anymore and not recommend to anymone"
Cons: "Transat taking advantage of passengers by charging fees for luggage on return flight I was charged $35US for 2nd luggage on return flight (no charge for same luggage on departure flight). Poor customer relations of staff. Aisle seating was requested and was very uncomfortable. During check-in, Transat staff was not helpful in handling luggage. Poor service and very bad customer service from staff."
Pros: "Crew was friendly."
Cons: "You can only purchase meals and snacks. There should be, at the very least, a snack provided with this flight."
Cons: "I don't like the fact that I am still at the airport in Montreal looking for a flight to leave Montreal. I came 3 hours before the flight, I tried the machine I couldn't find my reservation. I thought the problem was with the machine, went to the agent same problem. they gave me that number +18553331101 to chek with the air transat customer care, they couldn't find the reservation either, I tried then to call the number provided on the reservation confirmation +18774964815, no answer, even the flight was delayed for almost 30 minutes, I still couldn't get on board. Now I'm still at the airport looking for a flight to leave. my question now is after all of that are you guys still going to charge my card that $226.43?"
Pros: "Staff were professionnel, the plane clean and confort were good"
Cons: "The flight was 2 hours late"
Pros: "There are no leg room at all for tall people."
Cons: "Too small"
Pros: "nothing"
Cons: "the delay 9 hours"
Cons: "Antiquated electronics use procedures"
Pros: "Lot of room, friendly staff."
Cons: "Food was ok from Prague to Montreal. However, from Montreal to Prague we received a hot sandwich ??? and a slice of vanilla cake for breakfast? On top of that they were promoting some chef Vezina at an extra charge of 25$ thinking that people would buy a standard meal at a surcharge rate? This is really bad publicity for airtransat, never had I witnessed such poor food on an 8 hour flight. Waving the standard meal at a surcharge rate is truly uncool. Offering the hot bun as a standard meal to fulfil the long flight hot meal standard is a low blow, that's all I can say."
Cons: "Late boarding, no assigned seating, virtually no options for buying food on board (and the small sandwich that was given for free was not good), no entertainment system, and no outlets for charging electronics."
Pros: "Nothing"
Cons: "Plane boarding and takeoff was delayed. Also when we landed we got mixed with international flights so I had to go through customs !!!! Took me 2h to leave the airport. Longer than the flight over!!!"
Pros: "In flight entertainment. Helpful flight attendants and comfortable enough seats for the price."
Cons: "Not the airlines fault but the woman in front of me reclined her seat 100% and was in my lap the entire flight: made for leg cramping and discomfort for the 8+ hours in the air. The sand which I received also had soggy bread after warming.. I got the vegetarian and was a bit disappointing."
Pros: "Seats were alright"
Cons: "Lost luggage and no communication since we landed"
Pros: "The crew, the plane, and the entertainment were excellent."
Cons: "Not anyone's fault but the plane was filled with crying babies...the overnight flight was difficult."
Pros: "Once I finally got boarding it was quick and staff were helpful"
Cons: "Very uncomfortable I have back problems and found it difficult to sit when I had to use my seat belt. Once again staff making faces at each other showing their impatience with customers. Staff slammed overhead lockers and sighed clearly showing how unimpressed they were."
Pros: "Super friendly crew from my seat area, clean plane and kind service"
Cons: "Lack of films available on the plane that we're appealing to a variety of audiences."
Cons: "No individual screens for entertainment"
Pros: "On time, inexpensive"
Cons: "Uncomfortable space, narrow seats and corridor, poor food"
Pros: "Comfortable seating, good entertainment selection available and drink provided on short flight."
Cons: "Delay and disorganization at airport left passengers frustrated with at least 3 changes to gate prior to departure. Added to this was the incorrect announcement on P.A. System at 6:55pm a change of gate to leave at original time (7pm), only to have a stampede of passengers arrive at newly assigned gate to have no airline representative there and soon a new/revised departure time of 21:05 instead. Hopefully, those clients with international connections were able to make it, but I suspect that several had their plans changed with this > 2 hour delay."
Pros: "The aircraft itself and the entertainment system were fine"
Cons: "Extremely late, crew at desk had info AFTER passengers were made aware of the delay. Turbulence throughout flight and bumpy landing"
Pros: "I like The flight it's on time and it's good!!"
Pros: "Ok"
Cons: "No food & 1 hr delay"
Cons: "Possibly the tightest pitch of any airline seats that I've ever flown on. I'm short but I felt cramped, so I'm sure the 182 meter man next to me was really suffering."
Cons: "The seats are made for people measuring 5.4 feet Max. I'm only 5.8 and my legs hit the seat in front. The width is even worse. No entertainment. Just few screens like old days. Food? Just coffee or pops. Not even peanuts. You can be cheap but not that much."
The plane was late for 3 hours
Flight. And at least give a better snack.
Head rest on seat uncomfortable
Pros: "Partial the crew."
Cons: "Change the management. Worst customer service ever."
Pros: "Nothing. I flu form FLL to Yul and back. I have 3 hours delay each time. At the beginning they announce 1 hour and after that nothing. No explanation why."
Cons: "Continued. In my way back my seat was on the back of the plain. As soon I take my seat an urine smell hit my nose. All passengers around me complain about same issue. Soon we find out both back restroom have no water. We have to endure that smell all trip. NO MORE Air Canada. Is the 3rd bad experi"
Pros: "Zone boarding"
Cons: "Very hot terminal quite sweaty"
Pros: "If there is good weather, everything will run smooth and on time."
Cons: "Be aware of the snow... My flight from YUL (Montreal) to FLL was delayed 4 hours!! The inbound flight was diverted to Toronto just because of ONE inch of snow in Montreal Airport."
Cons: "When I had to change my wife's ticket due to an emergency, we were charged over $415.00. That is unfair."
Pros: "Where do i start? It’s a short flight to be sure but air canada planes never feel like many Other airlines’ mini planes or puddle jumpers. they seem new, spacious, seat back Entertainemnt, just great. Also, there is no scrimping on Service. How many Delta or united or American flights have i taken on this route only to be told “coffee or water” and sometimes no coffee “the flight is too short”. Nonsense! Granted I was in business, but I had a full hot breakfast served and a full array of beverages offered. It AC can do it, everyone can. The flight attendant was lovely."
Cons: "The flight was too short :)"
Pros: "Roomy plane."
Cons: "Restroom no working for disabled. Boarding was disorganized and chaotic."
Pros: "Very good crue"
Cons: "Very concientiousvAiur Canada employees"
Cons: "No entertainment no snacks no checked in luggage. You have to pay to rent iPad to watch inflight movies as pay for earphones. Air Canada has become a premium priced airline with extra low cost /no frills service. Sad and disappointing. Last time I am flying with AC. Rather book cheaper airlines and know what to expect than pay a premium and get even less than the low cost option. Boarding staff was rude pushing people etc"
Pros: "the pilot did a great job. the crew was nice."
Cons: "It was interesting to me that the plane used for a 4 hour flight (this one) was smaller than a plane used for a 1hr flight. I was uncomfortable the entire time. this was a redeye flight, departing at midnight. the cabin lights stayed on for the first hour making it impossible to dose off. we were given a 'snack' of a disgusting chicken wrap slathered in mayo. it was inedible. oh, and accompanied by a large kitkat bar. I mean. Who came up with this combo? there were no screens, no in flight entertainment unless you wanted to run down your phone battery or rent an ipad for $10. I was truly disappointed."
Pros: "Staff was very helpful and kind"
Pros: "The flight attendants were very pleasant and helpful. My entertainment app was not letting me play a movies so they gave me a tablet for free. I thought that was very nice customer service."
Cons: "Nor enough moxie choices and mostly old ones. The exact same ones were playing on my return flight. The food options were not great. Not enough of a selection. Also my daughter and I were assigned seats apart and I felt not enough was done to help us sit together. We had to handle it ourselves once on the plane."
Pros: "Nothing"
Cons: "Flight was delayed for several hours, while the crew assured us it was on the way. When it landed they still said it was being prepped. Then at 10pm or so, they said it was cancelled. Then we waited another hour and a half to speak to representatives and get our hotels. Then another hour to the hotel to go to sleep. Because I had to be back at the airport in 7 hours to catch the next flight. It would have taken me 2 hours to drive to Seattle from Vancouver."
Pros: "Service was on time & staff was friendly and helpful."
Cons: "On the flight back, we had to wait on the airplane for a good hour before we could disembark. But that was due to heavy traffic at the airport and not the fault of the airline."
Pros: "The snack selection is excellent"
Cons: "No complaints"
Pros: "Efficient and helpful."
Pros: "Like the customer service and not paying for my loggage On the way back was great, cuz I didn't have the fund. Thank you Everything went well and the ticket price alright."
Cons: "Not thanking you guys enough. So!!! Thank you again"
Pros: "Nothing except the plane was able to fly!"
Cons: "Old plane: Old seats No entertainment screens need to rent a mobile device -> this is sooo out of touch with reality of standard flights that it is even embarrassing to mention or to write it! BTW: My fellow flight companions did make fun of this during the entire flight! Not good."
Pros: "That I was able to play it on my phone"
Cons: "Flight attendants passed by me without asking if I would like to buy lunch and when she finally she came by they didn't have anything else"
Cons: "The flight was at least 1/2 late leaving. We were told we had to detour to Toronto to refuel as the plane couldn't hold enough fuel to make it to Los Angles. This caused us to make an unplanned stop which added a total of another 2 3/4 hours to our trip. Really not enough fuel to make a trip we paid for. The cabin was very warm, and we had already eaten our food we brought. Many people missed connections... Not pleased with Air Canada"
Cons: "Slow check-in, old plane"
Cons: "One man wanted me to check an empty carry on bag I travel for 10 years with this high quality foldable carry on bag, it is a tight in their test cradle because of the wheels but it does fit. Even a passanger offer me is support telling the agent he was not reasonable after getting the bag in and out 4 times he still wanted me to check the bag in ? After 10 min arguments he said ok put it on the floor ! I could of put 2 of my foldable bag on the top storage if I had 2.... it was a connecting from same airline a much smaller plane which accepeted the bag . Very unpleasant ! Some people like to feel in power."
Cons: "The space between the row seat has become too narrow."
Cons: "Old planes,limited food"
Pros: "The staff was very professional and quite helpful. The flight was good. I would recommend it to everyone."
Pros: "Layla!!!! Mimosa Heineken"
Pros: "Direct flight"
Cons: "They were weighting carry on luggage. My luggage was was 22pound and they asked me remove one pound. Plain redicules. They don't provide any snack. West jet is much better option. They have screen TVs. Very boring . Extremely tight leg space. Air Canada is coping Spirit Airlines since they are monopoly. Not many airlines have direct flights to Montreal. They are taking full advantage of it."
Pros: "Crew is polite but A c should be ashamed to herd people in such tight spaces that are only for cattle. People were scwarming Fidgety Quite terrible Please no longer recommend the ' rouge ' flights to people Regular flights are ok but the rouge They should be ashamed of themselves and you to for selling them"
Pros: "Cabin crew were really nice."
Cons: "The media selection was minimal."
Pros: "Fast flight"
Cons: "No leg room Overbooked Bad choice of movies"
Pros: "-Direct flight -The boarding by sections. Less of a stampede."
Cons: "When I arrived to my seat, the overhead compartment was full. I had no room for my carry-on. I mentioned it to the flight attendant. He just shrugged and told me to put my carry-on under the seat in front of me. So, #1, I guess some people bring more carry-on and the staff lets them. And #2, I guess it wasn't tight enough in those seats and even though I'm over 6 ft, the staff had to make it tighter. Also, when it was time to land, I thought my seat was all the way up. It was not fully all the way up. I was half asleep, and all of sudden, instead of telling me, one of the flight attendant pushed on the button to raise my seat. I would've appreciated him telling me. The landing was delayed, but that's no ones fault at rouge. I am trying to be as objective as I can. Hopefully, when (and if) someone at Air Canada-Rouge reads this, he or she has enough "pull" at the company to ask the proper authorities:"what kind of company are we? Are we a bargain basement flight company that offers just basic flights for extremely low prices? Or are we an average flight company that offer great value for the money the customer pays?" Because, from my perspective as a customer who is at his second experience with Air Canada-Rouge, the feeling that I get from flying with you guys, is that your company offers basic flights that doesn't offer great value for the money. It's more a company that "plays on both fields", taking what suits them, and leaving what doesn't , regardless of their customer. I understand that a company has to make money. It's normal. But, at a certain point, don't you have to think about your customers? To be honest, the only reason I flew with Air Canada-Rouge is that I was stuck with no other choices but to fly with you (schedule, cost, etc.) And I know for a fact that I'm not the only one. The feeling that I get, is that your company counts on customer like me. Customers that are "stuck", with no other alternatives. If your company wants to offer many "cheap direct flights" like Ryanair and Easyjet offer in Europe, I have 2 suggestions: #1: lower your prices. #2 :your staff should be more customer friendly savvy. Because those 2 companies, that's what they offer. Always remember: you can put a lot of maple syrup on a pile of sh***t, it still won't taste like pancakes. Thank you."
Pros: "The on board crew was excellent - very patient and forthcoming. I could not say the same thing about the ticketing agents or the boarding procedure."
Cons: "The seating on on this plane was the most uncomfortable I have experienced in a long time - with the exception of my outbound flight which featured the same type of plane. Air Canada tries to charge you for every little thing and I guess that I am one of those people that does not appreciate being nickled and dimed. I will look for other airlines the next time I book a flight to Canada. What a disappointment!"
Cons: "There was no in seat screens for entertainment. Space was much more cramped than other Air canada flight we had. Knees were against seat in front. No snacks provided only drinks. Food was available for purchase."
Pros: "Got to the airport at the same time as my son, he got on and I didn't. They said the flight was closed by the time i checked in."
Cons: "N/A"
Cons: "I was sent to Frankfurt because Air Canada messed up my flight. When I got to Frankfurt, they had booked me on a lufthansa flight. When I got to the gate to get a boarding pass, the person told me that Air Canada had not paid them for the flight and unless they were able to contact them before boarding the plane, I would not be able to get in. They were able to do so right before boarding. The plane from Frankfurt was over one hour late. I was supposed to arrive in Lyon at 10:35am and got there at 7:30pm. Throughout all this ordeal, Air Canada staff members were mostly unhelpful and often rude."
Cons: "My first flight had free snacks and movies to watch yet it was only an hour in the air. This flight was much longer with no movies and having to pay for snacks. Seems a tad backwards."
Cons: "Rouge was the problem here. Unlike regular Air Canada flights, the seats are extra cramped and there are no seat-back TVs or power outlets. (Also, the crew didn't seem to include any French speakers - weird for Air Canada.) I preferenced AC for this flight. Next time I would avoid them if it's Rouge."
Pros: "Friendly crew members"
Cons: "There was more kids then adults in the plane. The food was terrible, surged too late for a flight to a muslin country with almost everyone fasting on board. Once it was served, left side of the plane was served first while kids on the right side claming their meals and not understanding why they are not getting any. The bathrooms were dirty. No screens on board. The seats bead some upholstery work."
Cons: "The seats in coach were ridiculously close together. When the person in front of me reclined their seat, there couldn't have been more than 6 inches between them and my nose. Felt like Spirit Air had purchased Air Canada."
Cons: "AIR CANADA charged departure time after original reservation was made for our return trip to a later time that was inconvenient that resulted in a hardship driving for ( senior citizens) arriving home after a 4 hour drive from the airport to Ocala, FL.home arriving at 1 AM."
Pros: "Very smooth flight crew attendants very nice"
Cons: "There is no TV to watch movied"
Pros: "Very easy checkin, nice aircraft, very clean, friendly staff."
Cons: "Late for everything"
Pros: "Friendly inconsiderate crew, Comfortable accommodation"
Cons: "1hr and 15 min delay. Would've been nice if there were some notification prior to, would have delayed airport transport Also, the boarding process seems very disorganized. An overwhelming number of people standing waiting to get on the plane. Might consider a better zone system"
Pros: "Crew was nice and i jad a great flight"
Cons: "90% of the links for the movies were broken, had to watch some boring shows"