First flight was delayed which resulted in missing our connecting. As a result class was downgraded to economy on a later flight.
Friendly flight attendant Quick checking for baggage drop Quick TSA lines
Crew helpful. Plenty of food although not great but ok. Good time.
Enjoyed it very much. Especially liked the free WiFi that Delta offers.
Bus to plane was delayed for no apparent reason and our luggage was still on the belt when they shut it off. Took about 20 minutes to turn it back on to get our luggage.
It was a pleasant surprise to have complimentary Wi-Fi on the flight
Round trip flight to Canada and back to the US was smooth and efficient.
I am writing to express my dissatisfaction with the poor service and unprofessional staff we encountered when traveling with an infant. Our flight was delayed, and the gate staff failed to manage the boarding process appropriately. Due to incorrect, unavailable, or missing 'pink tag' stroller and car seat check-in procedures at the gate, we were forced to board last. Furthermore, the gate staff was rude and dismissive, causing significant distress to our infant. To make matters worse, one of our checked items—an infant sleeper/lounger—was returned to us broken. Given the unsafe handling of essential equipment and unprofessional treatment, I expect a prompt resolution regarding compensation for the damaged items.
It was beautiful easy and smooth experience. Thank you. Will definitely get Delta for my next travel.
I have to say that Delta has improved their service radically since I flew with them last. I purposely have avoided flying with them for years owing to absolutely terrible service. This is no longer the case, I am glad to say.
Could not make the flight. No one would help us at all
The window seat on the emergency row was too small. I had a different seat booked and they moved me. My seat remained open. It was very uncomfortable.
A little better seat cushions would be appreciated. Crews were all good.
We were happy with our experience. The price for tickets was much less than Delta and we actually took off and landed a little ahead of scheduled times.
Our flight schedule was changed over six times, ultimately leaving us with a layover much shorter than we originally booked, which meant a panicked run through the airport. And the entertainment screen didn't function. As I've come to expect with Delta, a very mediocre and not customer-focused experience. This is on top of an outbound flight that was so delayed by mechanical issues, we had to spend the night at our layover city.
Staff were courteous and helpful. The only negative was the flight delays (which are usually unavoidable) and the high baggage price.
Could not fly out of Canada. Called airlines on Monday, July 14th. Tried to cancel the flight 7 days away, but they said I could not cancel and there would be no refund.
Our flight info was lost as the original booking was with westjet... almost missed our outbound flight trying to get it corrected. Inbound we had to reschedule completely as they didn't have our information and resold our seats ending up getting home much later than planned. The confirmation numbers we received from justfly for westjet didn't help anything with delta as they said we needed a delta confirmation which we never received. I talked with justfly and they said it's the airlines problem and with westjet and they said it is the 3rd party bookers issue.... so, not fun
WestJet canceled my booking, replaced it with a booking that didn't work (departing from cruise ship), and didn't offer any flights that did work. Their only option was for me to cancel and go to another airline for more money. Which I did.
Internet on both flights was sketchy. Thus in flight entertainment was non- existent on MN - Balrimote leg.
Pretzels were a bit dry and dusty, however it is nice to have a choice between sweet and savory snacks.
Wonderful airline. All staff were pleasant and helpful. What is sad is that it wasn’t grand gestures just everyday pleasantness and friendliness that are missing from the other airlines I have flown recently.
Delay after delay.......they are awful Delayed because of cold wx really!!!!! We live in Canada
Air Canada is great! Got to my destination earlier than expected and was a smooth ride the whole way there.
Flight from Minneapolis to Montreal was easy, breezy. Small plane, so not much overhead space. The seats felt slightly smaller than normal, but not uncomfortable for my body type. No screens in the seats for watching movies or shows, but I don't mind, I'm more of a reader.
I travel frequently, and this was my first time flying with Air Canada. I was not impressed. Both of my flights were greatly delayed, and my luggage was lost. I have never had my luggage lost before, and when I went to speak to someone about it, I was told to scan a QR code and fill out a form. I was given no explanation of what to expect next or when I could expect feedback. I do not recommend flying with Air Canada.
Plane was over an hour late. Sadly, this has become normal for Air Canada, and at this point I am happy if I don't get re- routed to another airport, turning a simple direct flight of 2 1/2 hours into a 7-8 hour odyssey.
Weather delayed the flight. Gate staff had to switch gates 5 times. The departure board read “no delays”, but gate staff repeatedly told us not to gather at our assigned gate, then not to approach and ask questions, then announced 5 gate changes. Once on board the onboard text feature did not work, but all else fine.
Flight was delayed for over an hour. The plane was an older Bombedier 900 whose bins were too small to fit most peoples' carryon luggage, specially anything hard cased. Big hassle to wait for people to try to jam it in the overhead bins, then end up taking back to the front to be checked. Plenty of blame to go around. Staff should have warned that bins smaller than larger and more modern planes. People should not expect hard case bags to fit overhead. Just a beverage service, so no food. Seats gave plenty of leg room.
The seats on this plane were much more comfortable than those on the international flight and there was more room to wiggle. Otherwise, all was good.
