Everything was great
Service was perfect Food was incredible Movies and entertainment high level
Easy check in. Crew efficient and personal attention.
I’ve flown SWISS Air twice in the past 6 years and I’ve never had an issue, always a great experience!
I bought 2 tikets from Chicago to oscow and back for me and for my son. I live in USA, son lived in Russia but he received immigration visa and I had plan fly to USA with him. From Chicago I used my ticket and say SWISS staff what my son will have trip only from Moscow. I paid for 2 tickets around $1700. Today when we should have trip back to USA, SWISS company said what ticket for my son do not exsist. And I spent for new ticket 220000 rubles about $3600. Nobody in SWISS company do not said me what my tocket for son canceled. I am shoked !!!
Space for legs seems to become smaller and smaller. In EL AL (flight back) space was wider.
No food!!! No coffee!!! No water!!! "Brilliant" like low-cost !!!!! Incredible!!!
I feel like the overall product is so devalued at BA these days. It just doesn't feel classy anymore. As opposed to Lufthansa, which is an example of a European carrier that cares about passenger comfort and experience. Also the typical circling of LHR to get a slot is annoying and makes me want to avoid BA.
Late BA flight made sure I had to wait 7 hours to catch and EVA air flight. I want my money back. I paid 1000 to flight British Airways not to be crammed on a flight as a show away. Super uncomfortable seat on EVA and a terrible experience. I fell on the plane.
Behavior of board personnel
At security London Heathrow, it took 30 minutes for them to check 1 bag of ours! Almost didn't make the flight.
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