Everything! If you think that flying Sprit Airlines was bad, wait until you fly UTAir. Worst airline ever. I'd rather walk then fly them again. Lesson learned, next time spend the extra $5 and fly Aeroflot instead.
My flight was on an ATR-72, so the boarding was pretty rapid due to the small size of the aircraft. Tea/coffee/water was served. The ticket was cheaper than any alternatives and the only direct flight.
No entertainment or food was provided but that is standard for short flights. Seats barely reclined.
When I bought this ticket there was lowest price guarantee. I had to pay 2000 rub each way for luggage. Same tickets were sold on utair website for same price that included luggage!
Including 4000 extra rubles I could get Aeroflot tickets! (Which is way better airline)
Decent budget service provided.
Paid food, including hot beverages and soft drinks.
Most embarrassing was luggage fee 2000 rubles ($33) apiece, discovered at check in, kind of mentioned but totally undisclosed during purchasing, which meant Aeroflot tickets were definitely worth of consideration.
Utair website btw have luggadge fee disclosed in contrary to kayak.com
The flight was canceled and connected flight was postponed what increased the layover time from 1 to 7 hours. Moreover, the baggage was not included in the price and no information was anywhere about it. $80 more were charged during check in.
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