I normally have very good experiences with Breeze. The crew is great, pricing is excellent, and the planes are new and usually clean. This time in Huntsville we were delayed, which I understand can happen, however we were moved from one gate to the opposite side of the terminal and then back again... There was a lot of confusion. Also, my seat had a lot of food crumbs still on the floor where I had to stow my bookbag, so that was a bit disappointing. Other than that, all was good. Crew was great as usual!
Our flight was delayed 7 hours. Due to a change in equipment we were downgraded from "Nicest" to "Nicer," even having to pay for a soft drink. Disappointing. To Breeze's credit that issued a $100 flight credit. A refund would have been more appreciated.
Lost my luggage and terrible experience with customer service trying to track it down
10 hour delay with minimal updates. Couldn’t leave terminal and then ended up on redeye with a dirty broken plane. It is literally impossible to reach customer service via gate agent, app, phone, text or email.
I thought that I had pre-purchased carry-on luggage and was surprised when I tried to check in that I did not have it.
Flight departure was 90 min delayed, and the boarding experience was confused, stressful, and generally poor. Additionally, the wifi on the plane was malfunctioning for all but the final 15 min of the flight into ILM.
Great experience and In love flying in and out of Provo airport
You get what you pay for. It’s like a bus but flying. No frills, no snacks. Leg room was fine, boarding was good.
Overall good. Plenty of legroom and fairly comfortable seats. No issues with capacity and the overhead been even though most people brought several carry-ons on. I don’t think Breeze really enforces the pay for a carry-on rule.
Surprised at how much I enjoyed Breeze. Paid for the Nicer upgrade which made it closer in price to a flag ship carrier but with more comfortable seats and much more leg room. Crew was polite and since we brought our food no loss there. Would make the point that the ‘have to pay for a carry-on is BS’. Most people did not and had several. Still was plenty of room in the overheads.
Flight was smooth. We boarded early and left Grand Rapids about a half hour ahead of schedule. We then arrived in Lakeland about 40 minutes early. Flights attendants (3) were welcoming and pleasant. Wish we would have at least been offered to buy a bottle of water. No beverage service at all.
I really liked the young man who checked me in and took my bags! He was so kind and was very helpful! I told my sister about the great service and him and she said that is why she flies Avelo Air.
The flight was delayed by a lot and the seats are pretty tight
Surprisingly was one of the better flights I’ve been on
Short 2-hour flight, we took off on time, ETA was earlier than stated, no interaction needed with stewards, no food, no entertainment on such a short flight.
Avelo provided exactly what I expected. They are a low-cost option with no frills but the experience was comfortable and the staff was great! I will be using them in the future for trips when cost is a priority for me.
Expect nothing and you will be fine. Seats are crammed.
Terrible landing. Uncomfortable seats. Great cabin crew-helpful and pleasant!
Tight fit in middle seat but OK for short flight. Crew was more interested in talking to each other than helping passengers - strickingly dissappointing. DAB is a great airport. New Haven sucks! Excellent value for the .
Avelo is definitely a budget airline and you get what you pay for. The plane was packed and the seats were not particularly comfortable. Staff was very nice and both of our flights were on time. The one thing I wish I had known was that the staff does not show up at the airport desk to check your bags until two hours before the flight. We had a 4:30 flight and had to check out of our hotel at noon. Since we have lounge passes we planned to check our bag, go through security and hang out at the lounge until we had to board. But because we could not check our bag until 2:30, when the staff showed up, we could not go through security and access the lounge. Passengers with boarding passes and carry on luggage would not have this issue. I might fly Avelo again but would only do carry on or plan to get to the airport no sooner than two hours before check in. And I would not recommend a long flight on Avelo since there is no food or entertainment and the seats are not comfortable.
not sure why you ask about food, I n3ver get food on flights except maybe cookies or pretzels. wifi was slow and in and out most of the flight not good.
Cancelled BOYH legs of our flight home 30 min before initial boarding
Cancelled the flight half hour before boarding. Then cancelled the connecting flight too.
Left early arrived early..right amount of talking from pilots..of course had to love the biscuit and water!
I would like a refund for the extra cost the seat I paid for. An oversized person sat next to me and I couldn’t fit on my seat and had to move to another seat.
Boarding gate at LAX was too crowded—two gates next to one another
The flight was delayed about an hour for a maintenance specialist to approve the maintenance repair
This flight was delayed but it worked in my favor because my Atlanta to Dallas flight was delayed.
This was a hard flight. 3 delays out of OKC (1 on the Tarmac). Delay in Atlanta coming to Dallas. total travel time was the equivalent of driving from OKC to Atlanta.
Like: flights are on time, good boarding process Can improve: planes are old, improve entertainment and make space more comfortable
My flight was canceled the morning of the flight. I had to rebook a flight with a different airline that cost me $900 out of my pocket
Had a flight change had to get a credit.will I get my money back.
Shut down without prior notice End up with spending lots of extra $$$
There was a crack in my window seal. And Spirit is now closed forever.
The company went out of business and now I'm stuck in Ft. Lauderdale. Would not recommend.
Spirit changed flight times by 12 hours with coming and going so I refunded tickets and drove
The airline cancel mi flight, lost a lot of money!!!
They closed the doors earlier than posted. I missed my flight with a slim 5 minutes bc they closed the doors earlier than earlier. My luggage never made it onto the flight and I had to find a new flight to Dallas bc the only option they could rebook me on was for leaving miami.
The agent cancel my flight without my consent. So the situation generate me a lot of troubles, specially because we were traveling with a baby
Wonderful! Very polite crew that was dedicated to excellent customer service
