Pros: "Very kind associate working at the gate. She helped me obtain my seat assignment and was a pleasure to speak with. Her happiness was contagious (even at 6am!). She put me at ease."
Cons: "The last travelers in boarding line (including myself) had to check their carry on luggage because “there was no more room in the overhead compartments”. However, while I was walking to my seat, I saw ample storage space as well as suitcases that were laying horizontally or flat and could easily have been adjusted to create even more space. Given that most people pack their most valuable items in their carry on bags (as well as anything fragile), I was a bit uneasy checking mine. The associate who helped check my bag on the tarmac was kind. I was grateful that my luggage had a hard shell case."
Pros: "Had seat open next to me"
Cons: "Delays on afternoon flights East create all sorts of problems; fewer options the later the arrival"
Pros: "Boarding was efficient. came through often for water, coffee etc"
Cons: "Rotten attitude of most flight attendants (especially boarding door attendant for ATL-LAX portion and first class attendant for LAX-OGG portion). Some of the worst I've experienced in a while."
Pros: "Comfortable aircraft. Great crew."
Cons: "can't think of anything"
Pros: "Crew lady serving back of plane was very sweet and I enjoyed her serving us"
Cons: "Bathrooms were filthy, tray tables were sticky Seats were sunken in and uncomfortable Noisy air vent No entertainment system"
Pros: "The best"
Cons: "Again the boarding process took forever"
Pros: "Bags were waiting on Carousel"
Cons: "Slightly delayed due to incoming flight delayed"
Pros: "The entertainment"
Cons: "Space between"
Cons: "Crazy rough, fast landing but not boring!!!"
Pros: "Very nice lady as part of the crew, always a cheering moment for passengers."
Cons: "The plane was not clean. Peanuts on my feet area, plastic bag in backseat pcket."
Pros: "Everything went smoothly. Baggage was at carousel before we were, a first."
Cons: "Everything was fine."
Pros: "Everything went smoothly"
Cons: "???"
Pros: "Pilot was courteous, pleasant and kept us informed of flight status."
Pros: "The boarding was smooth and in time. I enjoyed the WiFi service and the extra room in the seats."
Cons: "I didn’t use many of the services since I slept for most of my flight. While I did enjoy the WiFi, it was kind of spotty throughout the flight. Some of my texts did not go through. On another note, this box forced me to type a negative response and would not let me go on to the next question until I submitted something. Additionally, it forced me to type over 50 words. This should probably be fixed for future use."
Pros: "Incredible service, great entertainment options, comfy seats"
Pros: "The fact I arrived safely"
Cons: "Delayed 40 min then boarded the plane without pilots. Waited another 30 mins for pilots and by the time they got there and settled weather delayed. Sat on plane for another 30 mins then were finally let off the plane. Quiet announcements for reboard most passengers late. Then waited in line for take off for another 25 min. Whole thing was poorly executed. Would expect better from a large airline"
Pros: "Nice flight attendants"
Pros: "Quick service, good information."
Cons: "Not applicable, it was a good flight."
Pros: "Not much"
Cons: "No leg space whatsoever. I'm 6'8 and am being told to keep my legs in while it is near impossible or I'm eating my legs. I became so uncomfortable I became nauseous. Anyone above 6'4 is having a rough flight."
Pros: "Food and nice crew"
Cons: "No tvs and bad WiFi"
Pros: "Traveling mid day and on Tuesday.....it’s my new favorite!"
Pros: "Flight was 3 hours late leaving due to frost on wings. De icing truck wouldn’t work so they waited until sunrise and parked the plane in the sun. Real hi tech solution."
Pros: "Flight was nice"
Cons: "Boarding was slow because boarding is done poorly"
Pros: "It was on time"
Cons: "It was crowded and cramped."
Pros: "I liked the fact that the flight left on time and landed ahead of schedule."
Cons: "The flight was rough. The coffee was horrible though."
Pros: "Leo was friendly and helpful, a wonderful presence on the flight."
Cons: "Courtesy, on time and good communication."
Pros: "Flight was on time, boarded quickly and efficiently. Staff were nice enough but all business."
Cons: "The boarding took a long time then when they called for the zone 3 they told us to hurry up. The steward was doing everything by hand motion. You couldn't hear what he was saying. The plane was extremely noisy and we asked what the noise was none of the crew answered. This is not the normal service that I am used to from Delta."
Cons: "There were extra seats to begin with and I was traveling alone with an infant. She barely slept the whole flight and I had a stuardis in a red dress who whem I asked for for a beverage made it seem like I asked for it right now. Didn't say a word Else to me until it was time to land and my daughter had just fell asleep. She told me. I had to take her out of the baby carrier. My daughter needed a diaper change and there were no places to change her. I tried to change her by the door really fast. The stuardis said no go change in a bathroom I asked which one had a changing station they said none and to just change in my lap. Plus my car seat was broke when I got it back."
Cons: "Plane was sat broken at gate and needed part to be flown in. 150 minutes delayed. Not acceptable."
Pros: "The staff was professional and friendly"
Cons: "Flight left late for multiple reasons, missed my connection. Because there were multiple causes it just reveals how many cracks in the system there are. Flight delays are so common these days that I would just rather drive if possible."
Pros: "For a short-haul flight on a small CRJ, it was the most pleasing and comfortable flight. No delays and everyone was pleasant from ground staff to flight crew."
Cons: "One hour late after a stay over already 4 hours."
Pros: "Lady said she was taking the seat I paid an upgrade fee for. Crew did nothing. Said I should take her seat."
Cons: "Crew"
Pros: "Boarding was quick and easy. Woot! For food on the SAN to JFK flight!"
Cons: "I hate that I booked and checked in early, but still had my seat assignment changed twice before boarding, and when I got to my seat, it was in front of the exit row, and my seat wouldn't recline. It was terribly uncomfortable"
Pros: "The flight was bumpy because of storm but the pilots were expert at making the best of flying around it."
Pros: "Cramped hot plane sitting in sun for half hour with no announcements"
Pros: "The crew were very friendly; the power of a smile is underestimated by many, not this crew. Wonderful smiles and service to match."
Pros: "The crew was very competent and friendly."
Cons: "Insufficient seating area, no meal offered."
Cons: "The new boarding pillars with Priority, Sky, Zone 1, Zone 2, etc was a mess. In concept it should be a good process, but it was just a sea of people asking each other which boarding group they were in. Going back to asking those who are in a particular boarding zone to form a line and doing so each zone at a time seems like a smoother process."
Pros: "Short flight 35 minutes, Attendants were magnificent - friendly and focused on the customers as if they were important human beings spending hard earned cash instead of live cargo whose fares were already in the bank. This factor alone will cause me to choose Delta over others despite any small difference in price. Never waited very long in any line. Zero frustration."
Cons: "Had to pay to check a bag for the 35 min. domestic leg of my international flight which carries no baggage fee ON THE SAME AIRLINE booked at the same time. Lame."
Cons: "Boarding was inefficient. Plane was packed to the last seat. No food for purchase."
Pros: "Great crew,seating was more comfortable than the other legs of our trip, very attentive cabin service."
Pros: "While the seating is narrow, the seats are well appointed and seem roomier than they are. Each seat has 110V and usb ports and a back of the seat movie and entertainment screen. Very good for a short flight to Atlanta"
Cons: "The 0.012 oz packet of tiny tiny pretzles"
Cons: "Family of 6 with 3 minors. Could not sit any of us together."
Cons: "Because I refused to pay extra money after booking my family of three on your flight, you separated us into middle seats scattered in the back of the airplane. I believe this is evil underhanded extortion after you had already published price and I had agreed by clicking to buy the ticket."
Cons: "Flight attendant was very aggressive and confrontational."
Cons: "Beverages fir 1st class"
Pros: "No one within 6 feet of me."
Cons: "Usual complaints - chaos boarding and deplaning, poor entertainment options for free, headset not working. Had to deplane by stairs - we were parked next to an unused jetway."
Pros: "Boarding was fast and efficient"
Cons: "The crew in first class was indifferent at best. They seemed to hate life and their customers alike. Not what you expect when you pay extra for first class."
Cons: "Seat choices that were aisle or window for free"
Pros: "On time flight, entertainment and food options."
Cons: "Uncomfortable seats."
Pros: "Easy boarding. Crew was friendly."
Cons: "Both the to and return flights, I was never able to get their entertainment to work on my iPhone. The website fails to load in the browser even though I’m on their in flight WiFi and following instructions specifically"
Pros: "First class, good food, quiet and comfortable"
Cons: "People traveling with "emotional support animals" should board LAST, not first"
Pros: "Nothing"
Cons: "Opportunity to buy food on a 3.5 hour flight. Pretzels just doesn’t cut it on a ‘dinner time’ flight."
Pros: "Nothing"
Cons: "No complementary snacks. Flight delayed for several hours. Customer service personnel not helpful in changing flights"
Pros: "Crew was great. Made it to destination 39 minutes earlier than expected"
Pros: "Great Crew"
Cons: "More room"
Pros: "nothing"
Cons: "the flight was delayed till the next day and we sat in tarmax 4 hours"
Cons: "Commuter jets- uncomfortable."
Pros: "The wine"
Cons: "Nothing"
Pros: "Everything."
Cons: "Nothing"
Cons: "Your staff needs to utilize better communication. I scheduled the first flight of the day, and it was delayed. We were stuck on the tarmac for an hour without anyone telling us what was going on. We had to return to the gate to refuel and we left at the time we were suppose to arrive to Charlotte."
Pros: "Very good service"
Cons: "Ok"
Pros: "Only a small 20 minute delay - things went rather smoothly"
Cons: "maintenance. We left late due to a maintenance issue. Once the flight attendant notification alarm went off for 15 minutes."
Cons: "Mobile boarding passes did not work and required us to go back to the service counter and print the tickets. Luckily we had time but this was a hassle given we were traveling with our 3 year old. The woman at the service desk quickly helped us print the passes but stated the mobile boarding passes tended to not scan. They should have told us to print the passes the first time we were at the counter if they knew the mobile passes tend to not work."
Pros: "Deplaning in White Plains"
Cons: "Boarding the way there, they did not honor my AA Advantage card to board earlier because my boarding pass did not say so. Even after seeing it said so in the computer system, they refused to honor it. So this time, I gave up and boarded with the last group. No prior warning was given that this plane would not allow for carry on luggage in overhead bins. Further were no charging ports on board, no free WiFi, no adjustable headrests, and the seats did not recline. There were no kosher cookies."
Pros: "The cookies. Quiet plane."
Cons: "Took longer to take off than the flight to Buffalo."
Cons: "Non-availability of wheelchair at London."
Pros: "Short flight."
Cons: "The gate area was way too crowded. No seats available for over three gates over, and then the announcement for boarding was made with a very lousy microphone...."
Cons: "I purchased a business class seat and did not get a business class seat. In Philadelphia the agent would not give me the available seat because I was not on an upgrade list. He said I would have to call american. I tried several times. (I also called british air and they said they could not help.) Each time i tried American the message said they had high volume call back later. I reported this to BA and have not yet had a response."
Pros: "AA provided free snacks and drinks at boarding gate. Courteous staff."
Cons: "Flight was on and off regarding time of departure. Received at least three alerts that the plane was delayed 1/2 hr then on time then delayed. We had to take a bus to the plane and sat on tarmac for several minutes until our flight disembarked."
Pros: "Fun attendants"
Cons: "We boarded late, and due to technical issues had us stay on the plane for 30 minutes with no AC and delayed us for over 2 hours. I had a meeting and missed it. I’m also an American Airlines member and am horrified by this experience!"
Pros: "Flight attendant actually seemed to enjoy job even had genuine smile. Made that the most enjoyable flight I’ve had in awhile"
Pros: "Flight was on-time and crew was pleasant. This flight had movies available to watch!"
Pros: "Great flight, on time, comfortable with great takeoff and landing"
Cons: "Recommended to all my friends"
Pros: "Delayed flights. Bumped from my first class ticket. No food. Lack of adequate response from AA."
Pros: "Loved the individual TV & ability to charge my cell phones"
Cons: "Very tight leg room, no food to purchase, no snacks."
Cons: "Wifi was spotty at best. No charging options"
Pros: "Accommodation of letting me and my kids sit together."
Pros: "The crew was nice."
Cons: "The flight was delayed due to weather, but nothing can change that. We still landed on time. Many other passengers were complaining."
Pros: "The flight was delayed 4 times until we were unable to make our connecting flight. We were sent home to try again tomorrow. Meanwhile other flights AA made their connections. Total bullshit. I suggest they couldn't round up a crew."
Cons: "You are kidding."
Pros: "Good meals and accommodating crew"
Cons: "Tight seats, not a lot of legroom"
Pros: "In flight service was terrific. Cubby areas were somewhat cramped. Was expecting more room."
Cons: "The food selection was great but the food itself was over cooked. Disappointing."
Pros: "Spaciousness of the middle seat they gave me headphones"
Cons: "Not a thing to complain about wonderful flight"
Pros: "Quick flight, no pressure issues in flight."
Cons: "There were two delays."
Pros: "The crew was always very warming and assisting. Everything was a breeze."
Cons: "They lost our baggage and communication was terrible"
Pros: "I like the quite clam and smooth flight. The attendants were very helpful; and kind."
Cons: "I did not like that fact that I change me flight to the next day and had to pay $200.00 for a ticket change. I feel if there are opening we should not have to pay an additional charge of $200.00. $50 for a ticket change is understandable, but $200.00. Things do happen and changes must be made. Cynthia J. Black- Finch cynthiajfinch@gmail.com"
Pros: "Flight is only an hour so not much to get wrong."
Cons: "We were delayed and I felt like information could have been shared with passengers in a better way."
Pros: "Pretty comfortable"
Cons: "Excellent experience"
Pros: "Seating allowed for social distancing and wasn't full. Crew was great."
Cons: "Flight left at 1120 AM and was close to five hours long. They should provided at least a small meal not just waffle cookies! also we paid for “premium seats yet the space was still very cramped."
Pros: "Crew didn’t interact-but in all fairness it was only a 2 hr flight"
Cons: "Plane moaned groaned and squeaked with every movement. Turbulence was nasty in the first stage decent"
Pros: "Hope the flight attendant was awesome. She should be filmed for training videos."
Cons: "Update bathroom. Sinks almost too small to use with the facet type installed. Super gross bumping the sink basin in order to wash hands. Acrobatic feat to get done."
Pros: "Throughout delay the pilot kept us informed. Great selection of movies. Food was decent."
Cons: "We were delayed twice for several hours total."
Pros: "Glad they had a direct flight."
Cons: "The seats didn't offer much room."
Pros: "Everything was great. Flight attendants were enthusiastic and friendly."
Pros: "Rude gate staff. They were being very condescending in their tone while saying perhaps appropriate information. This occurred starting when one woman got in line. The sign kept changing...her accharine like tone telling her that boarding would begin at 1130 was unnecessary. Communicating with foreign passengers whose flight had been rebooked to this flight was very poor. Instead of asking them for the name of their baby, the gate employee kept asking them for the lap child name! This occurred over and over until finally they asked for the bany's name. The lady who is from Chicago started practically wagging her finger and just saying NO! to bags that might be too large. How she did this was overly rude even when the bag fit in the metal sizer!"
Cons: "Sorry....above is what I did not like. I like that my bag was shifted away, tagged and put on board...made it to Rome! Flight staff very professional!"
Pros: "Flight landed on time"
Cons: "Entertainment system was down. This created chaos for some families sitting nearby. The crew told us to complete a survey about the difficulties in order to chose a small token for compensation. When completing the survey, an automatic message popped up that stated that there were no problems on the flight."
Cons: "Would not give us hotel vouchet"
Pros: "How the crew approach to me and my wife"
Pros: "Fast loading/unloading."
Cons: "No drinks. No entertainment."
Pros: "Friendly crew"
Cons: "The plane was coming from the hanger and we departed over 2 hours late because we had to wait for a tug to get the plane to the gate."
Pros: "Quiet"
Cons: "No tv"
Pros: "The crew and service was great!"
Cons: "The wifi was broken the whole flight and I was freezing"
Cons: "Our flight finally landed on the 3rd try. First time, the plane came in too high. Medford is my home, so I could tell this just from the approach. Second time, there was still another plane on the runway, and the tower called us off. Multiple passes at the runway do not inspire a passenger's confidence in the ability of the pilot. Plus it tends to make one a bit nauseous!"
Pros: "Great entertainment system"
Cons: "Only 1 meal and they continue to run out of options."
Pros: "Food was good, entertainment was excellent, comfortable seats"
Cons: "It was delayed several times and we didn't leave Denver until 7:43 pm and it was scheduled to depart at 5:19 pm"
Pros: "An old 777 , dirty and the food was horrible."
Pros: "Nothing about United is worth flying"
Cons: "We I had to pay 25$ to check my bags only to have my bag thrown around and my cologne bottle and headphones break so on top of paying to get my bag checked I need to spend more money on the items damaged"
Pros: "This was an average flight on a small, cramped, RJ/CRJ. There was nothing special about this flight and this review is only to stop the over abundance of emails Kayak sends you begging for a review...."
Cons: "Please read what I wrote above."
Pros: "Quick and easy fight. Crew very nice"
Cons: "I was on a flight that had tvs in the headrest and had to pay to use the entertainment. Last united flight I was on before that I was able to watch free movies on my laptop. That was much better because I could select what I wanted also without paying for it."
Pros: "For those prices, I liked nothing. Tolerate was more like it."
Cons: "Business class seating is way overdue to be replaced and need for two prong connection to entertainment sound is a joke. Polaris Lounge missing any kind of basic food or snacks in effort to go overboard with chef "inspired" food. Seating largely geared to single travelers and travelers of 2+ people have difficulty finding seating."
Pros: "Delayed 3 hours"
Cons: "Lack of customer service response to help initially with rebooking"
Pros: "Quick flight and free checked bag."
Cons: "People took a long time getting off the plane in front of us."
Pros: "On time, friendly etc"
Cons: "Again all of it was poor"
Pros: "Nothing"
Cons: "Airline would not help in any way. Tried rescheduling flight and they wanted to charge me over $500 when I could simply book a $170 Delta flight. I thought they'd help me replace my ticket with another or at least something, but I guess we all know now how United treat their passengers."
Pros: "Poor attitude by every united employee I ran into."
Pros: "I was never able to take the flight because of a significant delay in arrival in Tucson and subsequent arrival in Chicago."
Cons: "On recent travels with Iceland Air or Delta I have been able to choose a vegan meal option for long flights. It would be great if that was possible with Lufthansa as well, instead I left the plane quite hungry."
Pros: "The price was excellent considering it was a last minute purchase"
Cons: "There could be courtesy boarding for military members."
Pros: "we had to wait a long time before boarding, and no informaton, as to why."
Cons: "Just waiting and no information as to why. At the same time the flight to Stockholm, was delaid, aml all this information came over "our" speaker, even when they started boarding , quite confusing."
Pros: "Boarding process was efficientt"
Cons: "Plane circled around for 30 min with no update from pilot. Luggage took 35 min to arrive."
Pros: "Flight was on schedule and arrived early."
Cons: "no pre-check line or priority access line through security. There's not even advance warning when you buy a ticket that its anything but business as usual at LAX. They are renovating the lounges too so some are closed with no mention on the website. It's really inexcusable to not mention the state of affairs when considering traveling on the airline"
Cons: "No good snacks to even pay for didn't have time to stop and eat in the airport"
Pros: "Smooth boarding. Friendly crew. Got us there on time, despite a late start That included a gate change."
Cons: "Was asked to check my carry on bag, because the flight was full. Meaning they sold the seat I purchased for my wife (who was unable to make the flight). I did so, but when I looked in the overhead bin after the flight, it was empty. When we arrived in Denver, I waited at the baggage carousel, watched everyone pick up there bags, until there were only 5 or 6 bags going around. I then went to a counter behind the carousel and asked about my bag. I was only then told that my bag had been there the whole time I was waiting."
Pros: "nothing"
Cons: "they charged me twice for the same ticket and never refunded me my money"
Cons: "Flight was delayed signficantly, multiple times. Minimal information from staff, fortunately Kayak kept me updated."
Pros: "Nothing. Flight was cancelled. Put on standby for the next flight and was too far down the list for that to be useful. Scheduled for a later flight it too was cancelled."
Cons: "The entire experience. I have no intention of flying United again and will not recommend to other travelers."
Pros: "For all everything was OK"
Pros: "Flight is okay but may turn horrible when one is flying on an EMPTY stomach . At least they could add a few dollars to the ticket price and carry out this most needed thing --- FOOD"
Pros: "Nothing."
Cons: "The flight from United Airlines it was horrible! 4 hours delay! Overbooking of 12 passangers! Definitely this is not a company that respects its passengers."
Pros: "The flight crew apologized and kept everyone informed."
Cons: "The plane was having mechanical problems. Once it was determined that the problem couldn't be fixed it took the airline quite some time to locate a new plane. They should have started working to identify a new plane sooner. Ended up arriving in Portland after 3 am."
Pros: "my first time flying with United was exceptional. it is an overall professional airline. from on time seating to a more luxurious cabin my flight from Portland to San Francisco could not have gone better."
Cons: "n/a"
Pros: "My flight was perfect, I really enjoy it and we arrived early."
Cons: "Just clean the table tray"