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Terrible - we needed tp change the flight and it was impossible. They ask for a price that was higher than buying a new tickets from another airline. Will never flight Swiss air and Luftgansa again.

As an ex airline employee in my home country of Jamaica, it was wonderful to see that Swiss Air has maintained it's exemplary service. The crew was both pleasant and professional. The meals were wholesome and tasty. My brother and I traveled and we both agree that our amazing vacation started with the excellent experience with Swiss Air. Continue to keep your standards high 🙂

The return was painful because of the flight that was canceled. Nobody was able to help us out. It took hours and a lot of walking on two different airports to get a new flight

The whole experience was positive. Crew very friendly and helpful. Very greedy with pre-seat allocation. Web site too complicated

The service was flawless. The trip went great. I flew from Venice, Italy to Tampa, Florida. The issue is my bag (that I checked for free when checking into the flight) was ripped along the side when I collected it from baggage claim in Tampa, last night. I thought of talking with the Tampa baggage claim employees about it and see what could be done, but my bag isn’t a very expensive bag and I didn’t want to make a big deal of it. I’m not sure if I’ll be checking a bag anymore in the future.

The plane was good - on time! But can the stewardesses smile or actually be nice - not to bark the commands

I would recommend flying SWISS to anyone. Very impressed by the quality of food. The staff was extremely kind and accommodating. They arranged a shuttle to help a group of passengers make connecting flights when there was a delay.

Flight was late on arrival. When asked, one of the crew was not helpful with providing us information on if we could meet our transition and would only say to listen to the announcement. We nearly missed our transition because we had to race across the terminals. In addition, our checking bag did not make the transition. After making the report, no calls updating us on status were received. Provided my telephone number, but when I called they said they did not have my number. I still have not received my bag

Really crammed in economy. Didn’t end up getting the seats we were hoping for. Didn’t eat any food so can’t comment on that.

Thank you to the cordial crew and good hydration throughout the flight, food was good too. Carry ons usually weight by themselves so it does reduce option for cold weather clothes that are heavy, so carryon weight is tight.