Daily cleaning, installation of cabin HEPA filters on flights from Nebraska to Christiansted
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Scores according to KAYAK customer reviews
Cons: "Excellent experience during covid times."
Pros: "Comfortable and safe flight."
Pros: "Amazing Crew, very friendly"
Pros: "Thanks for choosing customer safety over profits. I specifically chose Delta because they continue to not sell the middle seats."
Cons: "Breakfast could have been offered."
Pros: "Flight attendants were nice"
Cons: "The flight didn’t leave on time because the plane wasn’t ready for takeoff (the engines had to be warmed up... WHY would that not be ready when it was time?!) so we left 30 minutes late, didn’t make up any lost time at all in the air and we ended up missing our connecting flight because of it all."
Pros: "I liked the choices of movies"
Cons: "The seats were dirty and the snack choices are not healthy at all."
Pros: "The crew"
Cons: "One free beer"
Pros: "I liked the crew."
Cons: "I didn’t appreciate the women at the boarding counter. She had a very bad attitude and was not approachable."
Cons: "It was great"
Pros: "Nothing. Delta cancelled the flight with no explanation, and ruined our last day in Omaha."
Cons: "An explanation as to why the flight was cancelled, as well as help with finding alternative accommodation. We had to fly back very early via Atlanta, and spent the day in transit, which forced us to cancel a reservation in Omaha and erased our ability to enjoy the final day of activities there."
Pros: "Easy and on time and Delta Comfort is always the best. Easy boarding process too!"
Pros: "Had a great experience with Delta all around. Seating and crew were lovely, in flight entertainment was great. Overall, very pleasant experience and flight was on time."
Pros: "Overall ok."
Cons: "Cabin was freezing."
Cons: "Cabin was too hot!!!!"
Cons: "My friend and I was switched to an even worse seating when boarding. Very uncomfortable especially for my friend since he had crutches."
Cons: "We had to wait 10+ minutes to park in Boston. We arrived early but didn't park until past the projected time of arrival."
Pros: "Surprised to see the hostess serving food on a domestic flight. Were courteous when we were sitting on the tarmac for 3 hrs waiting for clearance."
Cons: "Folks at the boarding counter were rude. Had one bag as a carry on, and was forced to check it in. Whereas saw other folks stow their two personal items in the overhead cabin."
Cons: "Hour late"
Pros: "Good movie selection"
Cons: "Just about everything else was mediocre"
Pros: "Plane was on time."
Cons: "My seat assignment was in the last row of the plan when the plane was not full"
Pros: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Cons: "No complaints"
Pros: "Great. Love first class whenever price allows."
Pros: "The gate agent for this flight was a terrific multi-tasker. He was the only one at the gate managing both the incoming flight and my outgoing flight and he handled everything so efficiently, and with patience for customers' questions. He represented Delta very well."
Pros: "Gate agent was fantastic! Her positive demeanor made for the delays and cancellations to not seem as much of an issue. She was extremely pleasant when explaining what was happening to flights, connections, etc. She was helpful when checking boarding passes to ensure that travellers were ok for their flight."
Cons: "Again, last minute notification of delayed or cancelled flights made things somewhat worrisome. The late notification led to me missing my nest connection in Minneapolis, and having to sleep in the airport until the following morning in order to transfer my ticket to another flight leaving in the morning/afternoon/evening...very nerve-wracking to say the least."
Cons: "2 hr delay"
Pros: "Not applicable"
Cons: "The flight was delayed twelve hours and was not given any compensation even though i had to stay the night at the airport with no blanket or pillow and no freebies of any sort. The gates kept changing. I got up to move to the correct gate at least four times during the night. The next mornings flight was behind schedule as well. I want compensation for my poor delta experience."
Pros: "It was whatever"
Pros: "Crew was friendly and efficient"
Cons: "Very minimal legroom. Screaming children behind me kicking my seat during flight"
Pros: "Good movies and some snacks."
Cons: "They told me last minute I needed to go to another gate for a passport check and a new ticket. They shouldn't have waited until the very last minute."
Pros: "My comfort zone seat"
Pros: "Ontime boarding, few minutes delay made up enroute for ontime arrival."
Cons: "Cabin service interrupted by turbulent weather."
Pros: "Movie helped to pass the time this was the longest flight ever I was glad when it was over"
Cons: "I have nothing to complain about"
Pros: "Crew was the best!"
Cons: "I really dislike the snack boxes. Snacks need to be more like a small sandwich or grapes, cheese and nuts. Not all that packaged stuff."
Cons: "Two overhead bins burst open during takeoff. it's pretty scared when luggage could potentially come flying at your face."
Pros: "This was a redeye flight that was very smooth."
Cons: "I had an aisle seat and a male flight attendant kept going up and down the aisle bumping my shoulder. If I were a big person I could understand the bumping. He was wider than the aisle. At last count he bumped me 7 times while I was trying to get some sleep on this 5 hour redeye flight. I was going to confront him on his next trip but finally fell asleep before then."
Cons: "Seats were moved and I didn't sit with my traveling companion"
Pros: "My luggage was lost. I reported it and they said that they would send it to Dallas where I was staying the next day. Got into a new country and city without my luggage. Had to buy clothes and toiletries at Walmart. The next morning I received I call to say my luggage had arrived. I went to the airport and indeed it had arrived and for some reason it was returned to Atlanta. After endless calls and conversations I got my luggage that evening. It was very inconveniencing. Worst experience of my life. Never again."
Cons: "Luggage issues Cleanliness of the plane The cabib crew"
Cons: "Because my earlier flight was delayed they put me on this one in a middle seat I had payed for a plus front seat"
Pros: "It was my first time to fly Air France. They exceeded my exceptions. The service was great and they made sure we were very comfortable. I will definitely fly Air France again."
Pros: "Everything was excellent."
Cons: "Cant get used to cookies and drink service on long haul flight. Do not care for salable food choices so packed a sandwich."
Pros: "No compensation"
Pros: "The crew, as always, were fantastic."
Cons: "Being delayed for hours because of bad weather 5 days ago is unfathomable. Delta needs to fix the IT scheduling issues causing the frequent delays."
Pros: "GRU to ATL to LEX - all was fine. The plane from GRU to ATL was one of the nicer jets I have ridden in. The ratings above reflect my overall trip of going to Sao Paulo and returning to Lexington, even though the first part had to be re-booked on United."
Cons: "LEX to ATL to GRU did NOT happen because the LEX flights were delayed to the point of missing the ATL connection. While Delta re-booked me on United, my flight arrived 3 hours later than scheduled (so transportation plans had to change), my bag did not successfully move from the Delta flight to the United flight (and was thus delayed in getting to GRU) AND once the bag was received, 4 shirts had been stolen. While a delay/theft claim has been filed with United, this could all have been avoided if the Delta flights had been on time."
Pros: "Great flight from tampa, everything was perfect"
Pros: "Flight was quick, crew efficient"
Cons: "Despite having this flight booked for over a month I was not issued a seat until gate check in and had to sit and wait till they figured out their "overbooked" situation. I had to approach the desk four times because they wouldn't give me any indication of what zone I should line up for, and the desk crew were rude. Ended up being the last to board."
Cons: "Crew forget to feed quarter of passenger, and did it after reminder from passenger. No movies with Russian translation or titles. Flight arrived at Amsterdam 50 min later, and we missed our direct flight to Kiev"
Pros: "Friendly crew. Good price. Upgraded to comfort seating without charge since I'm a Delta sky priority flier"
Cons: "Seats uncomfortable."
Pros: "The heading says it all!"
Pros: "nice new plane, lots of room"
Cons: "No fuel available"
Pros: "The crew was nice, the seating was poor rather you paid to pick or not. When boarding you are told to social distance but you got folk sitting bunched up together with someone sitting next to you the whole flight. Delta doesn’t have people sitting in the middle seats. Poor flight when it comes to safety or health over money. SAD!"
Pros: "Appreciated the opportunity to upgrade at a reasonable price because the flight was so full"
Cons: "The "Miami based" crew were a little abrasive"
Cons: "When there isn’t a person assigned to the emergency exit row and you offer your service and the flight attendant says you need to pay for it. Seriously there a deadly flu and the fight attendant is concerned about the price difference and not making sure there is social distance. Tons of empty seats and they never offered for anyone to switch"
Pros: "The entertainment options was awesome used the on board wifi and the flight cruised by"
Cons: "Boarding and deplaning is always such a hassle"
Pros: "The crew was very helpful."
Cons: "Sears are pretty tiny for comfort"
Cons: "Seats small"
Pros: "The crew was great!"
Cons: "The entire thing was delayed the entire time. I spent 30-45 minutes just on the runway. They only offered biscotti and pretzels as snacks. I’ve gotten cheaper or same priced flights with full entertainment and faster arrival times on other airlines. This was a last resort this time around but I would never take it if I didn’t have to."
Pros: "The Captain was well spoken and informative. The entire crew really seemed to care. They were so efficient. All of this happened in white-out conditions, on the Sunday after Thanksgiving—the busiest travel day in history! They were AWESOME. And the gate agents took advantage of 3 people who didn’t show to let my family sit together, which I really appreciated."
Cons: "The flight was great. I just want American Airlines to stop donating any money at all to those horrible, treasonous Republicans!"
Pros: "Crew, seats, and smoothness of ride."
Cons: "You have to pay for seats to sit with your travel partner."
Pros: "The same answers apply as did the flight from Richmond to Miami."
Cons: "Same answers apply as the flight from Richmond to Miami."
Pros: "It didn’t happen"
Cons: "It didn’t happen"
Pros: "More comfortable seats"
Pros: "Delayed 4 hours. Strung along the entire time. Awful experience. Inability to get hotel."
Pros: "Plane was late missed all connecting flights"
Pros: "I liked the ability to choose my meal ahead of time."
Cons: "Pre-boarding drinks could have been offered to all business class customers, but again, the flight attendants with American aren’t as customer service oriented as those from Delta."
Pros: "Only a small 20 minute delay - things went rather smoothly"
Pros: "Overall clean and comfortable"
Cons: "A coffee or a snack"
Pros: "Great short flight"
Pros: "Short flight"
Cons: "Delayed for some unknown reason"
Pros: "Nothing about the flight we screwed around before takeoff, in the air as well as on the ground. Wasted an hour and a half, missed my connection"
Pros: "I am handicapped so I was concerned about my walker and ability to use stairs etc. The crew on the plant and boarding area couldn’t have been more helpful. I was impressed by the comfortable seats and friendly stewardesses. After the plane landed the first officer went to get my walker so I didn’t have to wait."
Cons: "The plane was too warm before take off."
Cons: "Took off 40 min late without explanation"
Pros: "With my frequent flier status, I get some perks on American, but by using the Boeing 777 instead of the Airbus BA uses, we had comfortable coach seats, easy boarding and good entertainment."
Cons: "Food is still just okay, but after all, it's coach."
Cons: "Boarding is always awkward on any airline. If you boarded back to front and deplaned front to back, time and aggravation would be reduced."
Pros: "On time with no delays"
Pros: "The crew was great and overall the flight was good, they even made up time after a late departure"
Cons: "The takeoff was delayed"
Pros: "Flight on time"
Cons: "No power outlets our video screens at seats. No food served on 4 hour flight."
Cons: "A passenger caused a delay in security, and as I'm rushing for the gate, the agent closed the door and told me I couldn't board. She then marked me as a no-show, while she was standing right next front of her. I had to spend the next 4 hrs on the phone, trying to get my tickets sorted out. Then, upon arriving at Heathrow,... No luggage. They told me it was still in Chicago. Upon finally receiving my bags, I find them full of sawdust and sand, and several items damaged. I will NEVER fly American Airlines again, and I will highly recommend to my friends and family to avoid them like them plague. Horrible service! Nothing but a run-around and not once did the agents apologise, even after admitting that my problems on this journey were due to a mistake made by one of their agents."
Pros: "Comfortable seats"
Cons: "Seats were narrow"
Pros: "The crew was friendly and efficient, the pilot kept the passengers informed about the delays and updated gate info, etc. well. The seats and interior were cleaner and in better shape than I remember from the last time I flew American."
Cons: "The flight was delayed waiting for crew. The pilots arrived, then a couple of stewards and finally the last steward. Then had to de-ice and wait in line for takeoff. Made my connecting flight with 6 minutes to spare. Never received beverage service. Took 20 minutes to do the first 6 rows and then was discontinued because of turbulence."
Pros: "The available movies and games in personal screen"
Cons: "Seat selection"
Cons: "Having to step down very steep stairs after an overnight flight and then board a bus whose driver is not sensitive to the fact that many are standing when he makes right angle turns. It was cool outside as well and all my winter clothing was in my checked bag. I had not known I would be exposed to the elements at the end of the flight. I could have been warned!"
Cons: "Kiosk sign-in tried to sell several upgrades prior to issuing boarding pass. Very irritating! Seating was very cramped"
Pros: "Check-in staff very helpful"
Pros: "Crew was friendly, seats were comfortable."
Cons: "Didn't receive any snacks for the flight Had to pay for any use of wifi. Entertainment used to be provided along with trip."
Pros: "Their Miami weather recovery of service during stressful & tragic times."
Cons: "the AA flight arriving to Charlotte experienced a door malfunction that delayed deplaning by 15 minutes. Not a big deal unless you had a close connection to begin with. Result was a dead sprint to Charleston gate where no attempt to hold the plane for those passengers. Also, a black, middle-aged woman with short hair working the ticket counter had the personality of a piece of cardboard with zero responsiveness. AA should reconsider who it places to interact with the general public."
Pros: "Great movie selection and beautiful plane!"
Cons: "A little bumpy"
Pros: "left early and arrived early. cabin staff was friendly"
Pros: "It was all good.it was"
Pros: "Very nice gate crew, efficient boarding, quick and efficient takeoff"
Cons: "Found out that a lot of Argentinians do not obey the crew rules. Before the seatbelt sign turns off they already start moving to the front of the plane. But off course is not the airline duty to teach manners."
Pros: "The crew were helpful and as I have a disability they gave me a chair with moreegroom and closer to the exit."
Cons: "It took a long time before they offered beverages, we were in the air for more than 1.5 hours before they came by to offer drinks"
Pros: "Crew was super nice"
Cons: "Flight was hour late leaving. Seats too close together. Guy next to me dipped himself in cologne before boarding."
Pros: "The first leg of trip had a newer aircraft......potentially due to the "mechanical delay" that started the fiasco."
Cons: "I don't usually do reviews, but this experience has prompted me too. I usually pick American over other airlines even if the price is slightly higher but after this last fiasco I doubt I will fly with them again. From the start of the trip there was a delay. I was told that I would have to stay in a hotel in Charlotte because I would miss my connecting flight. I agreed and waited for my flight that was nearly 2 hours late. I arrived in Charlotte and retrieved my bag as instructed and went to the counter. The lady then stated that it was probably best if I tried to get on the last remaining flight even though it showed sold out because "there have been delays all day and plenty of people have been missing their connecting flights". So I rechecked my bag and headed to the game. This flight was delayed, as it was the last for the night, so that all the connecting flights could be made. Okay, that is fair enough....even though I didn't get to board and now I no longer had my bag as this is now on the plane. 30 minutes after the plane left I finally get my voucher for motel along with a $12 voucher for food that can only be used in the terminal restaurants......which are now closed for the night. After 30 minutes of trying to contact the hotel for shuttle information I was advised that they were no longer taking airline vouchers. I , again, approached the ticket counter and I was advised that I "would just have to wait because there are no rooms in the system at this time." And none of this instruction seemed professional or accommodating. After another hour I was approached that now there are no other options in their system for accommodations and I would have to pursue options on my own. So......the higher priced one way ticket just became $100 more at no fault of my own."
Pros: "The crew was fantastic as always and put people at ease even in the midst of a pandemic."
Pros: "Not much"
Cons: "Small seat for first class; no inflight entertainment; terrible meal; lost baggage."
Cons: "The plane was not stocked appropriately- ran out of mist drinks."
Cons: "The lady at the boarding gate at newark airport was extremely unpolite and with a very law service attitude"
Pros: "My original flight and rebooked flight were both canceled, then this flight was delayed. Even with the extra time, we still sat on the runway because paperwork wasn't in order. It was just a mess."
Cons: "I had to rebook my own flight and considering the plane was already delayed, it should have departed as soon as we left the gate."
Pros: "United’s crew were the sweetest. They knew I looked so tired, they took care of me and everyone on board!"
Pros: "Arrived a few minutes later than scheduled but no fatalities or interruptions."
Cons: "Flight was cancelled due to weather. Earlier flight delayed twice for take off."
Cons: "United's In-flight entertainment did not work."
Cons: "That I could only have one carry on an my purse was considered two, really and it was a small purse."
Cons: "Flight was delayed 2hrs"
Pros: "They loaded the plane quickly."
Cons: "They don't enforce the carryon bag size. Overhead bins filled with large bags."
Pros: "On time. Friendly crew"
Cons: "Very tight. Not food except snack."
Pros: "Plane was on time and even landed early"
Cons: "The gentleman sitting next to me held his duffle bag on his lap the whole flight. Take off and landing included. Take off I thought no big deal, but when it was time to land the flight attendant actually looked right at him and said nothing.. When I put my tray down, there was sugar and coffee stains on it. Luckily, I had a wet wipe to wipe it off. The attendants were not very friendly and I was disappointed with them. It just seemed like they were in a hurry. Note this was my flight from Omaha to Chicago. NOT the connecting flight Ord-DCA."
Pros: "It was a typical flight."
Cons: "The screen/ video entertainment system was broken and the flight attendant was rude about it."
Cons: "Lack of space in economy....might as well box each one of us up and stick us in the cargo hold."
Cons: "You forgot my TSA"
Pros: "people were polite and nice"
Cons: "cramped seating"
Pros: "The plane didn't crash"
Cons: "You pay for everything- including wi fi. Cheapest, saddest flights I've ever had. Never again flying United."
Pros: "All perfect! Amazing how much nicer flight staff was!!"
Pros: "Crew and staff were helpful along the way. I had a pleasant experience overall."
Pros: "Boarded on time"
Cons: "Late to mke!"
Cons: "I never made it to Helena. Flight was delayed 2 hours so I missed my connection and had to fly to an alternate airport and buy myself a rental car and hotel room."
Pros: "Nothing really."
Cons: "The fact that my bag got sent to LAX."
Pros: "Airport and crew on ground and in flight very nice"
Cons: "I'm a big guy and plane just to small"
Pros: "United wide body jet was roomy and comfortable. Even sitting in the middle seat between two strangers was not awkward or uncomfortable Easy boarding and helpful attendants on board."
Pros: "Almost didn't make my connection."
Cons: "Wifi didn't work"
Pros: "Everyone was beyond helpful and wonderfully nice."
Pros: "The flight attendants are super duper nice. Like so nice. Too nice."
Cons: "The chairs will make your butt go numb after awhile. It's inevitable. The snacks are god awful packaged poison BUT the beverage selection is vast which it pretty dope."
Cons: "The seats on the 737 are uncomfortable."
Pros: "Quick and easy boarding, friendly staff, On time/early to arrival"
Cons: "Not a lot of space for passengers- even someone small like me at 5'2 and 120 lbs. Flight was also a bit turbulent"
Pros: "I like the many options that I had to choose from for my filghts"
Cons: "That I could get my seat assignment when I place the reservation"
Cons: "No snacks...free"
Pros: "Helpful crew"
Pros: "The United staff I interacted with were some of the friendliest people I'd worked with all day."
Cons: "Our first flight was delayed, which meant we'd miss our connecting flight. We were moved to a flight that would leave us in the airport for 8 hours. I called and someone got my onto an earlier flight, but when we showed up at the gate, we found out she hadn't finished the transaction and now there weren't enough seats for us. We were supposed to land in RIC by 2, but by the time we got a flight (which was again delayed), it was almost 10pm. The only helpful person I dealt with was John, who took my call to get us on another flight."
Pros: "Our flight was on time. Economy plus seats were roomy. Also, we had gate checked car seats and the pilots waited to ensure that they were delivered before de planing."
Cons: "My only complaint was that there was no food for sale. We had 2 hungry kids and we only got some free pretzels and a drink. It would have been nice if there was a snacks to purchase."
Pros: "View out the window"
Cons: "Delayed at Chicago for 8 hours before they canceled the flight. It was beautiful & Sunny in both Chicago (depart) & Omaha (arrive) all day. The flight was most likely canceled because of an incoming flight that never arrived. Stayed at hotel on my own dime after wasting an entire day. Completely unacceptable and will never use airline for this route again."
Pros: "Smooth boarding. Friendly crew. Got us there on time, despite a late start That included a gate change."
Cons: "Was asked to check my carry on bag, because the flight was full. Meaning they sold the seat I purchased for my wife (who was unable to make the flight). I did so, but when I looked in the overhead bin after the flight, it was empty. When we arrived in Denver, I waited at the baggage carousel, watched everyone pick up there bags, until there were only 5 or 6 bags going around. I then went to a counter behind the carousel and asked about my bag. I was only then told that my bag had been there the whole time I was waiting."
Pros: "The crew members were friendly and efficient."
Pros: "People were very nice and friendly"
Cons: "Flight was rough & delayed"
Pros: "I always appreciate a nice smooth landing."
Cons: "The caramel wafer served with the beverage in flight."
Pros: "On time"
Cons: "The older female attendant was extremely rude . Noted her inability to communicate with an obvious mentally challenge teenager. This attenders needs to retire she appears to be very tired of her job giving United a very poor image."
Pros: "I did not like anything. Please people don't book through kayak. Scam website"
Cons: "Flight delayed. Stayed at airport for more than 2 hours. Baggage lost."
Pros: "Even though we left almost 30 minutes behind schedule on a hour and a half flight, the pilot made up the time in the air and we touched down 2 minutes ahead of our original time. I know a bunch of people had connecting flights and we're very happy."
Cons: "Departure was delayed for unknown reason, first flight of the day and the plane was sitting at the gate 2 hours prior to it's scheduled departure time."
Pros: "All the staff working for United Airlines are very professional and caring. Wifi onboard was fantastic!!"
Pros: "It was ok"
Cons: "Not being in first class"
Pros: "Hassle free booking(no hidden fees) comfortable seats which for me being 6foot6 isn't always the case. And the free selection on the united airlines app was an awesome bonus"
Airlines flying from Nebraska to Christiansted have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Nebraska to Christiansted
Masks required on board, masks provided on flights from Nebraska to Christiansted
Social distancing seating
Middle seats unavailable to book on flights from Nebraska to Christiansted
Testing for antibodies, testing for symptoms for flights from Nebraska to Christiansted
Waiving of change fees. Search flexible flights from Nebraska to Christiansted