Flying with Delta is always a relatively smooth experience.
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Fantastic pilots! Great landing in a windy weather situation.
Pros: "We like how delta still has the middle seat open. Makes it feel more comfortable. Also the loading the back of the plane first. Always was a smart idea, glad it’s finally happening."
Pros: "Comfortable and safe flight."
Pros: "Smooth and fast."
Cons: "Headphones should be free. Also some free food would be nice."
Pros: "Flight attendants were nice"
Cons: "The flight didn’t leave on time because the plane wasn’t ready for takeoff (the engines had to be warmed up... WHY would that not be ready when it was time?!) so we left 30 minutes late, didn’t make up any lost time at all in the air and we ended up missing our connecting flight because of it all."
Pros: "Crew very nice."
Cons: "Better food"
Pros: "Nothing special"
Cons: "That was the most uncomfortable and cramped seat I had ever had on a plane flight. Even sitting on the pillow did not help."
Pros: "On time departure. Amazing entertainment selection. Awesome flight attendants. We had a very pleasant and easy experience. Love Delta!"
Pros: "The crew was one of the best I have ever experienced. They even had the flight deck wish a happy birthday to my 89 year old mother in law."
Pros: "Nothing. Delta cancelled the flight with no explanation, and ruined our last day in Omaha."
Cons: "An explanation as to why the flight was cancelled, as well as help with finding alternative accommodation. We had to fly back very early via Atlanta, and spent the day in transit, which forced us to cancel a reservation in Omaha and erased our ability to enjoy the final day of activities there."
Pros: "Great movies."
Cons: "Seats won’t stay reclined."
Pros: "Friendly staff. Very comfortable seats"
Cons: "Food was just a snack"
Cons: "Toilets space are below standards"
Pros: "On time boarding, quick, friendly staff, extremely helpful"
Cons: "Gate should be bigger to seat all passengers patiently waiting. Was a mess of people sitting all over the floor"
Pros: "Waited for me"
Cons: "Damaged my suitcase upon arrival"
Pros: "They waited for me as I was late"
Cons: "My suitcase was damage"
Cons: "Ran out of fuel and had to divert to Birmingham. Disappointed. Turned into a 3-4 h delay. When we got to ATL our gate was occupied. All in all very poor service. Delta is better than this."
Pros: "They let us preboard because of my handicap. And we slep through boarding til we landed."
Pros: "Great. Love first class whenever price allows."
Pros: "The gate agent for this flight was a terrific multi-tasker. He was the only one at the gate managing both the incoming flight and my outgoing flight and he handled everything so efficiently, and with patience for customers' questions. He represented Delta very well."
Cons: "I will make it my sole purpose to let everyone I know and review this on every site. Kayak messed up our flights so badly and then would not fix them. I spent 4 hours being bounced between airlines and travel sites just to be screwed with for a mistake Kayak made and would not fix. Worst company ever!"
Pros: "Empty seats, room to spread out"
Pros: "Gate agent was fantastic! Her positive demeanor made for the delays and cancellations to not seem as much of an issue. She was extremely pleasant when explaining what was happening to flights, connections, etc. She was helpful when checking boarding passes to ensure that travellers were ok for their flight."
Cons: "Again, last minute notification of delayed or cancelled flights made things somewhat worrisome. The late notification led to me missing my nest connection in Minneapolis, and having to sleep in the airport until the following morning in order to transfer my ticket to another flight leaving in the morning/afternoon/evening...very nerve-wracking to say the least."
Pros: "Not applicable"
Cons: "The flight was delayed twelve hours and was not given any compensation even though i had to stay the night at the airport with no blanket or pillow and no freebies of any sort. The gates kept changing. I got up to move to the correct gate at least four times during the night. The next mornings flight was behind schedule as well. I want compensation for my poor delta experience."
Pros: "It was on time"
Cons: "It was crowded and cramped."
Pros: "My comfort zone seat"
Pros: "cleanliness; attendants were very helpful"
Pros: "Ontime boarding, few minutes delay made up enroute for ontime arrival."
Cons: "Cabin service interrupted by turbulent weather."
Cons: "Spent $130 on a very uncomfortable aisle seat."
Cons: "VERY bumpy ride- scary"
Pros: "That I made it to Dublin"
Cons: "The flight was delayed due to aircraft issues making us 2 hours late for vacation. THIS IS MY HARD EARNED MONEY! I literally put blood, sweat and many many tears into this trip. The flight attendant was so rude on this trip. It was like she was absolutely offended by my presence. I barely even spoke to her except to make sure of my vegetarian tray to which I got the nasty reply "You'll have to wait because I don't have it with me now". If I wasn't so focused on sleeping as much as I could I would have written her name down. No complimentary cocktails for Preferred Seating? Seriously? What did I upgrade for exactly? Literally four inches of space? Late, rude, money sucking industry who holds no accountability for wrong doings. Don't get into the Health Industry.. you'll kill people with this flippant attitude. Bleh.. I doubt I'll fly with Delta again. The thought of having to do so turns my stomach."
Pros: "The flight was very comfortable and quick. I like the coffee when I pair it with a biscoff."
Cons: "The boarding process seems a bit chaotic, but it didn't really detract from the overall experience."
Pros: "The crew was good and attentive"
Cons: "The management was horrible, if you already knew the pilot was working extensive hours you could have had another pilot on standby just in case... I'm sure it would have been a lot cheaper and less of an inconvenient for everyone on the flight..."
Pros: "Timeliness of flight."
Cons: "I was told if I didn't show proof of a return flight to the US that they wouldn't let me board. I live in Mexico. None the less I had a return trip booked for a family event on another airline."
Pros: "I appreciated the kindness of the staff at each of our stops. From beginning to end they were polite, helpful, and kind!"
Pros: "The flight crew were really nice and I was really comfortable in the Comfort+ section of the plane. It's a nice upgrade for Delta and hope the other airlines follow suit. Granted I had a very active infant, I didn't have any problems."
Cons: "Two overhead bins burst open during takeoff. it's pretty scared when luggage could potentially come flying at your face."
Cons: "Flight attendant kept giving nasty looks to a little girl that has to keep going to the bathroom. She also served drinks and crossed over my face each time without even saying "Excuse me." She kept bumping me with the drink buggy and didn't say a word."
Pros: "Delta does a good job of seating and meals and flight offerings"
Cons: "The crew were not customer oriented and seemed like they really weren't interested in their clients. Also we were bounced around between Air France and Delta at the ir port and when trying to check in online even though we booked through Delta."
Pros: "Food was good, I had the fruit & cheese plate. Very good. I had a wheelchair so she took me directly to the doorway of the plane. Very nice young lady from West Africa. Nice selection of recent movie releases."
Cons: "My seat would not recline. Uncomfortable for such a long flight."
Pros: "The customer service was great, the crew was great, the flight was great, everything was outstanding"
Cons: "There was no wifi"
Cons: "After 600,000 miles of flying, this one was the worst. 5 hours on the tarmac for a 4 hour flight."
Cons: "in Amsterdam any DELTA crew helm us, only KLM"
For a delayed flight, and one that most choose because of the amenities, no one apologized for the lack of amenities. A simple, “we are truly sorry” announced to everyone would have gone miles. Instead, the crew kept trying to almost conceal the total lack of available entertainment and even feign like it might “sort of work” until the last minute. I was traveling with my life partner, who intended upon and did work the whole flight (despite zero internet, even for the little time avail that we are aware of when traveling to/from PR), but also with a just turned 6 year old who had been looking forward to using “his own” screen for the last 2 weeks. Underwhelming to say the least. The crew’s apathy didn’t help.
Pros: "The entertainment options was awesome used the on board wifi and the flight cruised by"
Cons: "Boarding and deplaning is always such a hassle"
Pros: "The crew was very helpful."
Cons: "Sears are pretty tiny for comfort"
Cons: "Seats small"
Pros: "The crew was great!"
Cons: "Almost 4 hour delay."
Pros: "Crew was snappy in getting people in plane and checking in carry ons since occupancy had been reached."
Cons: "Lack of adjustable headrest on seat."
Pros: "Crew helped us find new seats on board."
Cons: "American Airlines changed our seats after ticket purchase so that we were not sitting together. We chose seats at check-in in San Francisco so that we could sit together. When we landed in Miami we discovered our seats had been changed yet again and we were seated in different rows, middle seat!"
Cons: "Feeling of being cramped"
Pros: "Delayed 4 hours. Strung along the entire time. Awful experience. Inability to get hotel."
Pros: "Service from crew was fine"
Cons: "No delay! Got notification that our flight was one half hour earlier. Then boarded aircraft, and it had electrical problems. Delayed. We had to get off. Then board another aircraft."
Pros: "Checking in with my Mum who needs assistance was excellent."
Cons: "Lack of Entertainment."
Pros: "Time of flight"
Cons: "Aircraft had no screen, old, uncomfortable"
Cons: "Crampt space, cold cabin"
Cons: "Long delay"
Pros: "Movie options were good."
Cons: "The a/c was not working well and t"
Pros: "The service was excellent and the flight on time. Love American."
Cons: "The seats have been refurbished and if you are a plus size the seats are uncomfortable."
Pros: "Reliability that your flight will not be cancelled. Punctuality."
Cons: "They charge you $125 for a dog in cabin (JetBlue and Southwest near $100, Frontier $75). There is NO benefit, even with this extra amount of money. I was assigned to enter the aircraft in Group 8... I suggest AA the benefit to enter (at least) in Group 5 for people with PAID in cabin dogs."
Cons: "Seats and space"
Pros: "Turkey sandwich snd boarding went smoothly"
Cons: "There was no entertainment and since there is no WiFi for most of the flight due to being over water the flight seemed longer than what it actually was."
Cons: "Dallas to San Juan San Juan Dallas American Airlines has the worst seat of any airline flown by us fare almost 2000 dollars for round trip and the seat is small hard uncomfortable even for a short flight this is no business class!!"
Pros: "On time"
Cons: "Cold cabin"
Cons: "A passenger caused a delay in security, and as I'm rushing for the gate, the agent closed the door and told me I couldn't board. She then marked me as a no-show, while she was standing right next front of her. I had to spend the next 4 hrs on the phone, trying to get my tickets sorted out. Then, upon arriving at Heathrow,... No luggage. They told me it was still in Chicago. Upon finally receiving my bags, I find them full of sawdust and sand, and several items damaged. I will NEVER fly American Airlines again, and I will highly recommend to my friends and family to avoid them like them plague. Horrible service! Nothing but a run-around and not once did the agents apologise, even after admitting that my problems on this journey were due to a mistake made by one of their agents."
Cons: "The seats are very tight."
Cons: "Last minute cancellation and reschedule if original flight with 20 people hounding the gate for standby status. Craziness. These last minute revisions mist stop"
Pros: "USB Outlets are nice to have"
Cons: "Nothing was bad on this flight"
Cons: "Kiosk sign-in tried to sell several upgrades prior to issuing boarding pass. Very irritating! Seating was very cramped"
Pros: "Schedule was punctual. The entertainment was superb. Good crew. The overhead bins were, for some reason, larger which aided the boarding process."
Cons: "I guess the lack of snack options but that is just the way it is nowadays."
Pros: "Nice crew clean airplane"
Cons: "Initial flight was cancelled after 2 hours delay. My next flight was scheduled the earliest possible by AA which was 24 hours later. No transportation,hotel or miles compensation for this. I had work and responsabilities the next day. TThe scheduled trip was supposed to take off at 7:45. Boarding started late and was very slow. My bag fit the meassurements and still was forced to check it (which I did not want to do as I did not want to be waiting an hour for my bag at my arrival as I had work early the next day. In addition there was airplaine traffic as it was "rush hour" instead of flying at 7:45 we departed almost at 9pm!!!! Have to pay for food Quality of tv monitors very poor And in an uncomfortable position No movie options No wifi although stated the aircraft has Non functioning electrical plug"
Cons: "Never made it to San Juan to catch my cruise. To top things off I was a ship for two days without my luggage and underwears. Never again!!! Thank you JetBlue!!!"
Cons: "That all the passengers were rechecked at the Gate by TSA without offering any explanation as to why, if it was a domestic flight, why were they requiring ID again. And checking bags."
Pros: "The pilot was a riot, the flight was on time. Again, nothing wrong, nothing special. As it should be (if only we had more leg and seat room, and I am pretty streamline)."
Cons: "Super old planes, no had a tv."
Pros: "It was all good.it was"
Pros: "Crew was good."
Cons: "The television was in the aisle and couldn't be properly seen. Also there was no outlet charger. During boarding, even thou they called by group number, the crew allowed a queue in the front, making it confusing who was in line and who wasn't. Better wait till the end to board that get in that mess"
Cons: "The airline had trouble with the plane. After we waited 3 hrs in the plane they cancel the flight. They offer a hotel but it was very dirty"
Pros: "The crew were helpful and as I have a disability they gave me a chair with moreegroom and closer to the exit."
Cons: "It took a long time before they offered beverages, we were in the air for more than 1.5 hours before they came by to offer drinks"
Pros: "Nothing. My fight from San Juan to Miami on Friday Oct. 7 was cancelled because of hurricane Matthews, since I didnot buy a roundtrip with AA they did not reimburse or offer me a credit for my returning flight. I contacted AA in two ocassions and both times their personnel were impersonal and even rude to me with the whole situation. I ended up losing $250 because of choosing American Airlines. I will do my best to avoid traveling with American ever again, and I will spread the word, as well. I felt robbed, so unfair."
Pros: "Friendly polite staff. Plane left and arrived on time."
Pros: "The first leg of trip had a newer aircraft......potentially due to the "mechanical delay" that started the fiasco."
Cons: "I don't usually do reviews, but this experience has prompted me too. I usually pick American over other airlines even if the price is slightly higher but after this last fiasco I doubt I will fly with them again. From the start of the trip there was a delay. I was told that I would have to stay in a hotel in Charlotte because I would miss my connecting flight. I agreed and waited for my flight that was nearly 2 hours late. I arrived in Charlotte and retrieved my bag as instructed and went to the counter. The lady then stated that it was probably best if I tried to get on the last remaining flight even though it showed sold out because "there have been delays all day and plenty of people have been missing their connecting flights". So I rechecked my bag and headed to the game. This flight was delayed, as it was the last for the night, so that all the connecting flights could be made. Okay, that is fair enough....even though I didn't get to board and now I no longer had my bag as this is now on the plane. 30 minutes after the plane left I finally get my voucher for motel along with a $12 voucher for food that can only be used in the terminal restaurants......which are now closed for the night. After 30 minutes of trying to contact the hotel for shuttle information I was advised that they were no longer taking airline vouchers. I , again, approached the ticket counter and I was advised that I "would just have to wait because there are no rooms in the system at this time." And none of this instruction seemed professional or accommodating. After another hour I was approached that now there are no other options in their system for accommodations and I would have to pursue options on my own. So......the higher priced one way ticket just became $100 more at no fault of my own."
Cons: "No have owned screen TV"
Pros: "Very friendly. Quick & semi efficient."
Cons: "Need bigger chairs for bigger people."
Pros: "Comfortable seat"
Cons: "Lack of entertainment"
Pros: "Not much"
Cons: "Small seat for first class; no inflight entertainment; terrible meal; lost baggage."
Cons: "The plane was not stocked appropriately- ran out of mist drinks."
Pros: "Crew was very nice!!"
Cons: "Space on seat not comfortable for tall people"
Cons: "Seats could have been better. Very uncomfortable seats"
Cons: "Again, left stranded in SC."
Cons: "The lady at the boarding gate at newark airport was extremely unpolite and with a very law service attitude"
Pros: "The crew was helpful and nice."
Cons: "It was delayed a lot."
Pros: "Service at business was good. Comfortable chairs and quiet cabin space."
Cons: "The gate experience due to long time between flights getting worst due to a departure delay."
Pros: "Arrived a few minutes later than scheduled but no fatalities or interruptions."
Pros: "Comfortable seats with a touch screen with plenty to choose from to entertain. Updates from the cockpit often. Good music as we boarded and exited the plane to set the mood. Very attentive staff. Would love to fly with United again, soon."
Pros: "Crew was very nice"
Cons: "Sits are very uncomfortable"
Cons: "United's In-flight entertainment did not work."
Cons: "That I could only have one carry on an my purse was considered two, really and it was a small purse."
Pros: "All in the prices!!! Accesibility!!!"
Cons: "The prices changes too much!"
Pros: "good flight"
Cons: "no entertainment"
Pros: "On time. Friendly crew"
Cons: "Very tight. Not food except snack."
Cons: "I'm supposed to bring a carry on with me and they don't allowed me this time. They should be strict with other passengers who bring more than a carry on. I was SO MADDD"
Pros: "Services , on time"
Pros: "All the way we had a great atencion from all the crew and airport facility thanks"
Pros: "It was a typical flight."
Cons: "The screen/ video entertainment system was broken and the flight attendant was rude about it."
Pros: "Estaba supuesto ser un viaje barato y puntual"
Cons: "Pero no fue de esa manera yo soy un paciente esquizofrénico y padezco de vipolarida más tengo problema con el azúcar mas padezco de sleeping adnnea.y muchas otras condiciones.y mi vuelo no salió cuando. Tenía que salir.yo vivo en perth ambos y era muy difícil viajar para Mi en tren para luego tener que pasar todo lo que pase.deverian por lo menos recomendarme con algo desierta por todos mis inconvenientes."
Pros: "On time and comfort"
Pros: "Everyone was very pleasant, flight was on time."
Cons: "Tight seating."
Pros: "It was a good flight. The attendants were courteous and accomodating. There was nothing to complain about."
Pros: "Nothing really."
Cons: "The fact that my bag got sent to LAX."
Pros: "Was fast and on time"
Cons: "Pushing back from gate took for ever due to mechanical problems and somebody got sick on the plane so their decision to wait until the person situation got better affected everyone else"
Pros: "Airport and crew on ground and in flight very nice"
Cons: "I'm a big guy and plane just to small"
Pros: "The service & how comfortable I was."
Cons: "That you have to pay for everything but I guess now a days every airline is doing the same thing."
Cons: "Thr boarding process was a mess, a lot of people didn't even have seats assigned."
Pros: "The personal are very amability"
Cons: "I missed my second flight by 10 minutes due to a delay from my first flight and was only refunded a small portion luckily I found a good price with Jet Blue wich worked out better"
Pros: "United personal quickly found our bag location and made the arraingement to send it to us ASAP."
Cons: "The fact that the only bag we checked in with the airline did not arrived in our plane with out any warning what so ever."
Pros: "El viaje de newark a san juan por united fue excelente. Por la linea aerea de American Airlines terriblemente FATAL. Habia un problema con el avion o la torre del vuelo miami hacia san juan PR. Nos ofrecieron estadia en un hotel supuestamente ellos corrian con los gastos ya q se atraso el vuelo y no fue culpa de ningun pasajero segun nos dijo una señorita del counter, resulta ser q el hotel fue el piso del aeropuerto de miami x 8 horas!!! Wow a la verdad q nos vieron la cara de bobos y nos cojieron de bobos tambien. Q trato mas injusto. No volveremos a viajar por AMERICAN AIRLINES asi mismo le dejaremos saber a todo el mundo el trato de esta linea con los pasajeros. Gracias a esto nos agravamos la espalda, costillas. Por culpa de ellos por tratarnos como basura. Eso no se hace!!!! Despues q estabamos sentados en el avion el piloto no llegaba y nos tuvieron q bajar del avion, esperar a que llegara otro piloto para volvernos a montar en el avion!!! Q mala coordinacion!! Esto es una falta de respeto!! Esta linea AMERICAN AIRLINES ES UNA PORQUERIA!!! No volvemos a viajar por esta linea JAMAS!!! Irresponsables!!"
Cons: "Nothing at all !!!! With AMERICAN AIRLINES THE WORST!!! We will NEVER travel by this linea aerea. Son una gran Porqueria!!"
Pros: "Quick and easy boarding, friendly staff, On time/early to arrival"
Cons: "Not a lot of space for passengers- even someone small like me at 5'2 and 120 lbs. Flight was also a bit turbulent"
Pros: "I like the many options that I had to choose from for my filghts"
Cons: "That I could get my seat assignment when I place the reservation"
Pros: "The United staff I interacted with were some of the friendliest people I'd worked with all day."
Cons: "Our first flight was delayed, which meant we'd miss our connecting flight. We were moved to a flight that would leave us in the airport for 8 hours. I called and someone got my onto an earlier flight, but when we showed up at the gate, we found out she hadn't finished the transaction and now there weren't enough seats for us. We were supposed to land in RIC by 2, but by the time we got a flight (which was again delayed), it was almost 10pm. The only helpful person I dealt with was John, who took my call to get us on another flight."
Cons: "It took to long to board the flight"
Pros: "The service since I am handicap"
Pros: "View out the window"
Cons: "Comfortable and affordable!"
Pros: "What I like the most was that it was on time, also the crew was amicable."
Pros: "Smooth boarding. Friendly crew. Got us there on time, despite a late start That included a gate change."
Cons: "Was asked to check my carry on bag, because the flight was full. Meaning they sold the seat I purchased for my wife (who was unable to make the flight). I did so, but when I looked in the overhead bin after the flight, it was empty. When we arrived in Denver, I waited at the baggage carousel, watched everyone pick up there bags, until there were only 5 or 6 bags going around. I then went to a counter behind the carousel and asked about my bag. I was only then told that my bag had been there the whole time I was waiting."
Pros: "All the staff working for United Airlines are very professional and caring. Wifi onboard was fantastic!!"
Pros: "It was ok"
Cons: "Not being in first class"
Pros: "Good price. Flight was ontime. Boarding and unboarding was fairly fast due to fewer bags to put in the overheads."
Cons: "Seat did not recline. No wifi / entertainment. Food/drinks all cost extra. No chance to talk to a person at checkin. Seats assigned for my wife and I were not near each other. Gate agent was able to put us together in last row, but that was the last and only option."
Cons: "It would’ve been nice to know that carry-on bags cost $50 apiece. Never flying with frontier again."
Cons: "Delayed 30 mins"
Pros: "Not much"
Cons: "Why did I have to pay so many fees"
Pros: "Quick flight w/o yransfer"
Cons: "Late leaving Omaha"
Pros: "Pretty much smooth flight"
Cons: "Have to pay $2.99 for can of soda"
Cons: "Web site says be there 3 hrs early and they didnt even open until an hour and half before flight"
Pros: "They kept arguing over my luggage payment that I didn't pay online. Finally their manager verified that it's paid."
Pros: "Really great price for a flight"
Cons: "The seats are so close together! Also carryons are an extra $30+ and that’s ridiculous"
Pros: "Nice flight. Arrived early."
Cons: "4.99 for a can of coke???"
Cons: "Charge for carry on. Charge for pop and snack."
Pros: "Leg room was nice"
Cons: "I'm not impressed with having to pay for literally 1/4 of a pop should be complementary."
Pros: "The staff was friendly."
Cons: "The flight was delayed, and there was poor communication in the waiting area other than making sure your baby item extras were tagged. People with children were told to be ready to board early, but we were the 3rd group to board. I had to pay $3 for my daughter to have juice to drink (no beverage or snack included) after I had to pay extra to get seats assigned to be together with my 3 year old."
Cons: "You send e-mail notices to me but I cannot access e-mail away from home as I am not into smart gadgets. I checked at home for flight status but by the time I drove 70 minutes to the airport, the flight was delayed, and delayed, and delayed. Once at Denver, we sat on the tarmac for 4 1/2 hours waiting for a gate. Southwest deplaned people on the tarmac. Once at the gate, we had to wait another 15 min for a jetway operator and someone to operate the TUG/generator. And my consolation prize was a 4 oz cup of water. YIPPEE!!"
Pros: "The flight attendants were very friendly, I was greeted on the plane with a smile."
Cons: "Paying for carry-ons and drinks, somewhat of a lack of professionalism with boarding one lady was short with me about a carry on. Took us a long time to take off after being seated because they didn't have the luggage loaded yet."
Pros: "Seat and loading"
Cons: "Extra charges for all items."
Pros: "Flight was on time and everything went well!"
Pros: "Nothing - the airline is not customer service driven"
Cons: "Have to get checked in 45 minutes before flight. Unreasonable. Over a dozen people stranded with no other flight options from Frontier and staff vanished Not work the low fees when you have to sit at a gate hours before a flight to be guaranteed a seat Fly SWA"
Cons: "For an airline that is charging for carry-on and seats, the money certainly isn't going back into the plane. Not only are the vinyl seats cramped and outdated, but the plane interior itself was filthy. Stains on the walls (soda?) the floor (food, vomit?) and trash all over the floor and in the seat tracks (no vacuum?). No snacks nor complimentary beverages of any kind, and the staff endlessly promoting the Frontier credit card. Shameless."
Pros: "We arrived to Omaha from Denver and back again safely."
Cons: "It was about an hour delay out and over 2.5hr delay back. I got home at 12:45am, and had a 6:30 appointment the next morning. I don't know what others with connecting flights did... Also, I'm not used to having to pay for coffee, soda or a tiny snack."
Cons: "It sacked! After waiting 1.5 hours and being told the flight was going to be delayed over 3 hours it was cancelled! These people deserve NO business!!"
Cons: "Landed but no one was available to park the plan so connecting flight passengers could catch their next flights. Almost like no one new the plane had arrived."
Pros: "They got me to Denver."
Cons: "We boarded on time (in fact, we were supposed to land 10 minutes early at 5:05, when our original arrival time was 5:16). At 5:10, the captain came on and said that we weren't going to arrive until 5:50, "because of a reroute from earlier." We weren't informed of this reroute until 5 minutes after we expected to land. We pulled up to the jetway at 5:45 and the jetway was broken. More specifically, the KEY to the jetway was broken and they had to call "someone from the city" to come fix it. Finally two people came and fixed it and we were able to get off the plane at 6:20 (amongst extremely disgruntled people shoving their way past the rows in front of them, which no crew member did anything about). Beyond this, the armrest between my fiance and me was missing it's plastic cover, so a bumpy piece of hard metal was digging into my elbow the entire flight. When I pulled out my tray table (from my neighbors armrest) there was gum smushed into it. I told crew and they said they'd clean it when we got to Denver, so I was stuck with it the entire flight. Last, the hidden fees associated with Frontier are insane. Our flight cost an additional $110 for seats and bags and we'll pay that again on the way home. $220 in hidden fees is absolutely unacceptable. People were actually crying at the gate because they didn't know they had to pay for all of this and didn't have the money. Not one thing mentioned here is an acceptable way to treat paying customers at any level."
Pros: "New interior, clean. Professional crew."
Cons: "Irritated by the carry on baggage fee... $90 for two items! And I had to pay for my cup of coffee!!!.. And just as irritating, our departure was delayed an hour waiting for the previous plane to clear the gate. The poor peopme arriving on our aircraft had to sit in front of the gate for 45 minutes holding their bladders. Not sure why they didn't do a gate change. Last bit of whining.... The new ultra thin seats are uncomfortable... Made my butt numb. And I couldn't use the fancy new ultra-thin tray table for my laptop because it was only as wide as my $2.00 cup of coffee."
Cons: "First, we were late which I understand. We sat after we landed for forty five minutes. My brothers checked bags were at a different baggage claim and it took forty more minutes."
Pros: "The extra charges, delays, the fees for ANY refreshment, the luggage delay/drop on the WRONG carousel. Terrible. Everyone on our flight shared the same remorse for booking Frontier after years of not. DONT DO IT!!!!!"
Cons: "I messaged frontier directly."
Pros: "Arriving at my destination."
Cons: "Paying for a ticket then having to pay for a seat on top of that as well as having to pay for a carry on bag. No complimenary beverages or snacks. No entertainment or wi-fi, even to purchase. Disorganized and unhappy crew. Worst flying experience from any airline I have been on."
Pros: "Crew were nice. No real complaints."
Cons: "Flight was delayed 3 hours. No snacks or beverages provided. Baggage is expensive."
Pros: "It's a quick flight."
Cons: "Arrival time kept getting pushed back and no one was there to even tell us why. 2 hours later when someone finally shows up I finally manage to get an answer. Our ridiculous wait was because Frontier messed up with their staffing. They were understaffed at the Denver airport. I had to find out on my own how much the flight was being delayed because the screens at the airport never updated. It was delayed by 20+ minutes several times during our wait with no hint as to when it would stop being pushed back. This made it extremely inconvenient for the person picking me up because they have to drive longer than I'm in the air, not to mention we didn't get back until super late because of it and had to miss all of our plans. Several other families on the plane also mentioned having to cancel their plans for the evening. When we finally land, their coordinating was apparently terrible and the gate we were to exit on was occupied by another plane so we are told we'll have to wait for a while. Which, to be fair, probably wouldn't have felt like such a big deal had we not already been delayed 2 hours. But it gave the impression of a lack of urgency or care for our time. Like we were just constantly being pushed to the back of the bus. In the past when I've encountered this kind of an issue at the hands of the airline, they always offered some sort of small voucher or free beverages on the plane or SOMETHING to make us feel valued and to affirm that they simply messed up and ruined many people's evenings. The crew apologized and I realize it had nothing to do with them, but from an overhead standpoint, this was ridiculous. Southwest and Delta have always been great about trying to make it up the customer even if it's something small like a free drink on the plane. Working in customer service myself, I'm pretty disgusted about the lack of communication on Frontier's part. A lot of frustration would have been resolved if they simply told us at the gate what was going on and why we kept being pushed back. After my return trip, I will probably stick with Southwest or Delta from here on out."
Pros: "Crew was reasonably friendly"
Cons: "Small hard non reclining seats,not even a free soda, or pretzels!,charges for carry ons!"
Pros: "Was a food flight"
Cons: "I had 2 delays making me late in Portland"
Cons: "I heard a flight attendant tell a mom to not have her kid eat off the food tray without a napkin on the tray because they do not clean them. What if somebody sneezes on that, the germs on that airplane gross I will never fly front tier again ."
Pros: "Te service, flight was just on time."
Pros: "I have not one single good thing to say about this trip."
Cons: "My flight was suppose to be a quick hop from Omaha to Denver. Unfortunately, there was thunder storms rolling through the Denver area, so we had to circle for 30 minutes then had to divert to FT Collins for a fuel stop. This is where it went from bad to worse. It took over three hours for them to fuel and get us back to Denver. We had to sit on the plane the entire time, but then the Captain gave us the option to disembark and make it our final destination. Some did, which meant we had to go through the entire weight and balance process before we could even fly. The paperwork took hours to get. The Captain kept telling us another 5-10 minutes. The flight crew had serious attitude and was not accommodating at all. They finally offered us granola bars after sitting for two hours waiting. Overall, I will never fly this airline again no matter how cheap the tickets are. This is a bare minimum airline and that's why the tickets are less expensive than other airlines."
Pros: "Nice people Clean aircraft Good service - when we were rerouted to Ft Collins for fuel, the crew passed out snacks and water."
Cons: "Frontier charges for EVERYTHING which is so strange that I can buy a ticket on the airplane, but then also have to pay for a seat! The least expensive seats should be included in the price of the ticket....OMG. They don't offer complimentary anything. Reminds me of my train ride through Yugoslavia in the '80s."
Pros: "Fellow passengers were fine."
Cons: "No food. No drinks. If you wanted anything...you had to pay. Even after being held captive in Tarmac for 4.5 hrs. Despite having access to them we were initially grounded due to weather but it became unbelievable. Excuse after excuse. Staff wasn't very friendly either. Also no mention of bag fees during flight purchase! Never flying frontier again."
Cons: "Never flying Frontier again. The fact that you have to pay every additional fee possible doesnt make the attractive "cheap" booking price worth it. Never have I heard of paying to carry on your small bag- absolutely ridiculous! Then to pay for subpar seats and any beverage was the final straw. I will not be reccommending Frontier to anyone I know."
Cons: "Very poor I paid for emergency exit seats an extra fee and they let anybody sit there that didn't pay I feel ripped off"
Pros: "We aren't even to Los Angeles yet. Our flight was delayed so long in Omaha we missed our connecting flight!! I'm still in Denver!"
Cons: "It took you 2 hours to find my luggage! It was awful. Never flying frontier again!"
Cons: "I was supposed to leave at 3:20pm on Thursday March 24th. At about 10am I got an email saying my flight was on time. Then later I got one saying it might be canceled, and then I got one saying it was canceled. I called right away & was on hold for 40 MINUTES! I was at a conference so had to miss much of a session I was in which was very frustrating. Then I was told the soonest they could get me home would be Sunday evening - really?! They couldn't even help me with another airline. So then I asked for a refund & decided to just drive home. They gave me the refund but it was significantly less than 50% of my entire round-trip ticket. They said that was because the flight out to Omaha (that I had already taken) was a lot more than the flight back to Denver - again, really?! Also all their extra charges are ridiculous - charging $30-$35 to check a bag - even more if you wait to check it once you're at the airport; and charging even more for a carry on. AND charging you if you want to chose your seat?! Do airlines not know you're going to be bringing luggage?I will NEVER fly Frontier again."
Cons: "I arrived 75 minutes before my flight and I was not let on because they had overbooked. I was flying in to be apart of a wedding proposal the following morning. The only option they gave me was to move it two days later. I had to pay more money to buy a southwest flight that still got me in late because they would only cover a portion of it. Will never fly with them again. Absurd that they wouldn't do more."
Pros: "Price of the ticket."
Cons: ".this was definitely a "no frills" flight."
Pros: "The flight was on time despite the Chicago snows. The gate staff and onboard flight staff were friendly and professional."
Pros: "We got a great deal on the ticket price. Departed on time and arrived ahead of schedule. We were aware of additional price to check baggage and if we had a carry on - felt this was clearly stated when we made our reservation."
Cons: "Seats did not recline - depending on body size and height I feel some individuals could really be uncomfortable. Basically no frills but met our needs"
Pros: "in Denver they held the plane"
Cons: "We had to change planes in Denver, when we should have had a straight flight"
Pros: "The crew was pleasant."
Cons: "The charge for EVERYTHING! Bags, boarding, seating"
Pros: "The crew was curtious"
Cons: "The delay was fine. It happens. The fees, however, are ridiculous. This company actually charges for water. WATER! I get that they are a cheaper flyer, but when you add up all the fees, I could have flown on Southwest"
Pros: "they forced me to pay $25 for a small carry on and the overhead bins were practically empty. Not cool!"
Pros: "The people were nice. Everything went smoothly."
Cons: "I found out literally 30 minutes before leaving for the airport that my Cary on bag would cost more than a checked bag. I didn't have money for either, and packed in a backpack, which barely fit under the seat because the seat design has changed. Some warning on a change to the baggage policy would have been nice."