Cons: "Wouldn’t change a thing! I don’t always fly! But when I do!! I fly delta!!"
Cons: "For options none. No drink carts at all. Had coffee once after I asked. Poor quality entertainment. Just a huge waste of money."
Pros: "Christina brown was amazing at gate"
Pros: "The staff at Delta are always friendly and helpful and they were able to squeeze me onto a very full flight."
Cons: "The main economy seats were far too narrow."
Pros: "The crew was great and the free entertainment was great"
Cons: "Bring back pillows and blankets especially on red eyes out of Anchorage"
Cons: "Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags."
Pros: "Love the fact that the head rests move to support your head better."
Cons: "No meal option and my video screen volume did not work"
Pros: "The crew was great and super nice!"
Cons: "Screens with games, more leg room, and not having kids behind us messing with tray tables the whole flight."
Pros: "Not comfortable a little but scary on the flight to Detroit. Way better coming back to Denver"
Cons: "Boarding at JFK.Always messy"
Pros: "Boarding was quick"
Cons: "No entertainment, plane was small"
Cons: "First delay notification: 1 hour 20 minutes 1 hour later, Second delay notification: 3 hours 15 minutes 2 hours later: Third delay notification: 3 hour 50 minutes Fourth delay notification: 4 hours 25 minutes Fifth delay notification: 4 hour 32 minutes No explanation for reason. Last time flying Delta."
Pros: "Early and middle seat was open!"
Cons: "Coffee tasted like fish. :("
Pros: "The crew on the airplane was great. We had 2.5 hours turbulences but the crew started to give out drinks as soon they got the ok from the pilot"
Cons: "We went in LGA to the Baggage drop off and the employee there was super rude. On the flight to New York with Delta we had to check our carry ons at the gate because it wasn't enough room for bags in the airplane.so we asked when we checked our one suitcase if we can/should check our carry ons to avoid having to do it at the gate. The delta employee told me sure no problem. He checks in my one suitcase I purchased gives me the tracking paper and says ok have a good flight. I asked him so what is with our carry ons and he told us that that would cost 25$ and we can't check those in at the drop off?!?We ended up taking the carry ons with to the gate and then off course there wasn't enough room on the airplane that we had to check it in. And surprise it was free?? We had never issues with Lufthansa, icelandair etc. with checking our bags at drop off to not needing to carry it around and than still end up to check it at the airplane. Every airline has been more than happy that we volunteer to check our bags that they don't have the trouble at the gate."
Pros: "Not much. Boarding by "zone" works ok, but is no quicker than most other boarding methods."
Cons: "Boeing 767-400ER seats had no leg room for 6'+ traveller like me. The entertainment system was so old that there were no 115v outlets or USB ports. On a 7-hour flight, that is a significant problem for travellers today with multiple electronic devices. Finally, we were not told in advance that we had to go through security twice and through US Customs BEFORE leaving Dublin. So, the 6-hour layover at JFK was a complete waste of our time as we did not have to go through Customs there."
Pros: "Free drinks and snacks - great entertainment system (please read this Frontier)!"
Cons: "Boarding process was agonizingly slow and ineffective"
Pros: "The seats had plenty of leg room and the crew was was very kind."
Cons: "My seat was uncomfortable and I was seated in the only row of the aircraft without entertainment for a four hour flight. Then on top of that the passenger next to me removed his shoes and you could smell his feet from a mile away but the flight attendants never requested for him to replace his shoes."
Pros: "Great. Love first class whenever price allows."
Pros: "The gate agent for this flight was a terrific multi-tasker. He was the only one at the gate managing both the incoming flight and my outgoing flight and he handled everything so efficiently, and with patience for customers' questions. He represented Delta very well."
Pros: "I usually have had great experiences with Delta. The meal selection was limited. By the time they made it up to my seat they had run out of what we wanted. Also, the entertainment system at my seat and my husbands wasn’t working well. One of the bathrooms had a cabinets Tvst oliiiooooiiooooioiooiiiooiio"
Pros: "The staff really helped me out getting on standby so that I didn't have to wait for a 9 hour layover. Overall great experience and great staff."
Pros: "In a pinch they were able t"
Pros: "Great in every way"
Pros: "Excellent piloting and cabin crew."
Cons: "Check in lines were crazy long"
Cons: "My daughter was stuck in SLC for 5 hours because there 1 cancelled flight and 1 delayed flight. It was very upsetting not knowing when she going to arrive in Denver."
Pros: "First leg from San Diego was excellent."
Cons: "Arriving in SLC discovered out flight to Denver was CANCELLED! Had to reschedule to the next day. Not fun!"
Pros: "really helpful and friendly service and nice seats."
Pros: "My comfort zone seat"
Pros: "free texting and entertainment!"
Cons: "our flight was delayed half an hour."
Pros: "Ontime boarding, few minutes delay made up enroute for ontime arrival."
Cons: "Cabin service interrupted by turbulent weather."
Pros: "Crew was all very nice"
Cons: "Flying is always uncomfortable"
Cons: "Excellent service excellent pilot"
Pros: "Free in flight entertainment"
Cons: "One of my bags went to Santa Fe"
Cons: "This is my third flight this year with Delta and every time we wait for the "crew" to get off from another flight. And as soon as they get there we can board. It's getting very annoying. Fix it."
Cons: "Two overhead bins burst open during takeoff. it's pretty scared when luggage could potentially come flying at your face."
Pros: "Early arrival. And service"
Cons: "I was assigned very last seat and there is no reclining option."
Cons: "long wait and delayed flight"
Pros: "WiFi, good flight attendants"
Cons: "Would like to see Direct TV along with Delta Suite so can watch live TV"
Pros: "Attendants and entertainment"
Cons: "Delays for no explained reason"
Pros: "From the Ground crew to the Flight crew, you can feel the genuine care and thoughtfulness of everyone! They even remember you, if you fly often enough, and let you know how much they appreciate your business."
Pros: "Very professional and caring."
Cons: "Flight was repeatedly delayed. Ended up being over 3 hours late to depart due to weather. Another delay due to mechanical problems."
Cons: "I've only experienced delayed flights with Delta ... and this was no exception. It wasn't weather-related, nor a late flight delivering a plane - just no ground crew to service the plane between flights."
Pros: "Left on time, arrived early. Great cabin service, attentive and polite. Comfort Plus seats are worth the extra few bucks."
Cons: "Nothing. Low rating for entertainment only because there really wasn't any, but I wouldn't have used it anyway, so no big deal."
Cons: "There are too many announcements on the screen before you can start watching entertainment. It takes about 15 minutes."
Pros: "The crew was very helpful."
Cons: "Sears are pretty tiny for comfort"
Cons: "Seats small"
Pros: "Really enjoy flying first class."
Pros: "The crew was great!"
Pros: "Crew was nice"
Cons: "Could not connect to wifi."
Cons: "The plane we needed for our flight arrived really late so our flight was then of course delayed."
Pros: "Everything was great"
Pros: "Good entertainment choices."
Cons: "Uncomfortable seat with insufficient legroom wouldn't recline. Inadequate overhead storage (full flight)"
Pros: "Crew was tight, friendly, flight comfortable & painless."
Cons: "Not allowed unleashed dogs to take my seat or be in my flight"
Cons: "Sat waiting for gate for 30 min"
Pros: "The flight itself was fine."
Cons: "The gate change was not announced on my phone app (changed from E7 to D49). I hate leaving out of Terminal E at MIA. There is no point to having TSA Pre-Check if you have to stand in line with people who don't have it. I have to remove my liquids and laptop. It's such a shabby, run-down terminal."
Cons: "American Airlies no longer partners with T-Mobile for free WiFi. :-("
Pros: "Crew was good, flight was on time"
Cons: "Old plane, no TVs"
Pros: "Jesus, the flight was phenomenal! He lightened up the atmosphere with his wit and grace."
Pros: "Pretty standard flight"
Cons: "Inconvenient timing and overcrowded with obnoxious children sitting on laps. No attempts made to change their behavior by crew or parents."
Cons: "Ran out of food that I like"
Pros: "Love FLIGHT WITH AMERICAN AIRLINES."
Cons: "I hate Americans boarding process"
Pros: "Friendly crew"
Cons: "Tight seating leg room non existent."
Pros: "Landing and deplaning"
Cons: "Literally everything else"
Pros: "Not using kayak."
Cons: "Worst flights in history. It took three days to get from Italy to the US. Do not use kayak!"
Cons: "Didn't like the two hour delay, especially when I was notified only a half hour before boarding! This seems to be a normal thing for American Airlines."
Pros: "Great service in first class"
Pros: "They got us there quickly."
Pros: "Ahead of schedule"
Pros: "Seats were too tight and too close together."
Pros: "Nothing in particular"
Cons: "Outlet did not work"
Pros: "Easy and quick boarding. Excellwnt service in first class. Comfortable ride."
Cons: "Nothing. Excellent travel experience."
Pros: "The first leg had awesome pasta.Then, on the 2nd leg, Philly to Denver, they had a "pay for meal" option for turkey with Chutney sandwich - again, delicious. I should add that the service was very good as well."
Cons: "Kiosk sign-in tried to sell several upgrades prior to issuing boarding pass. Very irritating! Seating was very cramped"
Pros: "Staff was great!"
Cons: "Seats were really uncomfortable up and reclined. Overhead baggage was full by the time I boarded and there was no enforcement of the carry-on baggage sizes... This needs to be addressed and contributed to our lack of comfort, noting this was the last leg of an 18 hour journey. My body still hurts today after a good nights sleep."
Pros: "Flight crew had a great sense of humor - they were extra friendly while boarding as well, made traveling with AA the best! Boarding was delayed due to previous flight but our pilot even managed to get us to Denver early! Wish I could have this crew everywhere I go!"
Cons: "the new seats are awful"
Pros: "Crew was really understanding of the frustration and were helpful. Plane was clean and newer."
Cons: "Delayed due to weather... it happens. Just frustrating being delayed on the last flight of the day."
Pros: "Missed the flight. Money was not refunded."
Pros: "It was all good.it was"
Cons: "Uncomfortable seats Crying child"
Cons: "The flight was 3 hrs late, of which 1.5 before boarding, and almost 1.5 stuck in the plane."
Cons: "We sat on the runway for 3.5 hours while the crew cleaned up a fuel spill and we waited for a different co-pilot."
Pros: "The crew were helpful and as I have a disability they gave me a chair with moreegroom and closer to the exit."
Cons: "It took a long time before they offered beverages, we were in the air for more than 1.5 hours before they came by to offer drinks"
Cons: "When your on your honeymoon it sure would be nice to have a seat next to my husband like we requested."
Pros: "The first leg of trip had a newer aircraft......potentially due to the "mechanical delay" that started the fiasco."
Cons: "I don't usually do reviews, but this experience has prompted me too. I usually pick American over other airlines even if the price is slightly higher but after this last fiasco I doubt I will fly with them again. From the start of the trip there was a delay. I was told that I would have to stay in a hotel in Charlotte because I would miss my connecting flight. I agreed and waited for my flight that was nearly 2 hours late. I arrived in Charlotte and retrieved my bag as instructed and went to the counter. The lady then stated that it was probably best if I tried to get on the last remaining flight even though it showed sold out because "there have been delays all day and plenty of people have been missing their connecting flights". So I rechecked my bag and headed to the game. This flight was delayed, as it was the last for the night, so that all the connecting flights could be made. Okay, that is fair enough....even though I didn't get to board and now I no longer had my bag as this is now on the plane. 30 minutes after the plane left I finally get my voucher for motel along with a $12 voucher for food that can only be used in the terminal restaurants......which are now closed for the night. After 30 minutes of trying to contact the hotel for shuttle information I was advised that they were no longer taking airline vouchers. I , again, approached the ticket counter and I was advised that I "would just have to wait because there are no rooms in the system at this time." And none of this instruction seemed professional or accommodating. After another hour I was approached that now there are no other options in their system for accommodations and I would have to pursue options on my own. So......the higher priced one way ticket just became $100 more at no fault of my own."
Pros: "Better than I thought it would be."
Pros: "Very friendly. Quick & semi efficient."
Cons: "Need bigger chairs for bigger people."
Pros: "Wonderful flight.... great crew!"
Pros: "I liked the ticket price."
Cons: "The seat was very narrow with absolutely minimal leg space, and a carry-on bag was not included in the fare."
Pros: "The crew was so polite and helpful."
Cons: "Nothing could be improved for this short flight!"
Cons: "Delta Global Services is the contract company for UA and Delta in MISSOULA. After a great flight to MSO from Denver, we have been sitting in the plane while DGS tried to figure out how to get us off the plane. No management is here to make decisions. Horrible company that is managing United’s flight"
Pros: "The captain was wonderful"
Cons: "The crew were jerks"
Pros: "These people have no idea who or what United Airlines is. They work for Delta, and make sure they tell everyone about it."
Cons: "See above. The flight itself was fantastic. Larger planes are the best! Thank you!"
Cons: "Over two hours delayed. Had to carry on carry off my bags that were heavy. Messed up my schedule. Had to incur extra charges at San Diego destination due to the inconvenience."
Pros: "Almost everything was great!"
Cons: "The internet service barely worked and I will be seeking a refund"
Pros: "The flight attendant refilled my ginger ale without me needing to ask. Smooth flight until we approached Denver. Always hit turbulence when landing in Denver."
Pros: "Quick boarding"
Cons: "Horrible uncomfortable plane"
Pros: "Quick boarding, friendly, well done"
Pros: "I liked the flight was a fast one from San Antonio to Denver and that it wasn’t too crowded."
Cons: "I didn’t like all the excessive noise from the plane and kids."
Pros: "The flight got us back home alive."
Cons: "mechanical delays in Tokyo with only fair communication especially after we were in the plane."
Pros: "Crews were great, customer service was great! Rescheduled several times due to weather."
Cons: "Sitting on the ground at the wrong airport for fuel to wait out the fog in Denver."
Cons: "The aircraft was full and they had a nonworking lavatory. And I asked the flight attendant that the lavatory was broken and he told me no there was somebody in there and he lied."
Pros: "Check in was super easy. Seats are tiny. The screens on the backs of the seats are annoying, with nothing worth watching."
Pros: "a little bit more foot-room than my previous flight on a different airline."
Cons: "My family was made to suffer due to United's inability to get all passengers off the plane in a timely manner. We all suffered for 25 minutes in a hot plane. We got nauseous from the heat . We ad to sleep on the floor of the airport in CO because we could not get a flight for that night. We missed an important Military graduation that is once in a Lifetime Experience. Your lack of customer service is appalling and I hope That I never have to experience that again."
Cons: "Cant take a carry on AND personal bag if im not premium member."
Cons: "The plane was freezing. I needed to put on socks--really wished I had packed wool ones. The seats were cramped and mine did not recline."
Cons: "The fact that I wasn't able to sit with my travel partner"
Pros: "Crew were friendly and helpful"
Cons: "Seats are tight, food is a few pretzels."
Pros: "Nothing. Horrible experience all around. Didn't get home till midnight"
Cons: "Kayak sent me a push notification saying flight was delayed. Arrived at airport, it was scheduled for on time. Airline wouldn't let me or my bag on the flight meaning I had to wait in the airport for 4 hours until the next flight out."
Pros: "On time. Comfortable"
Cons: "Bumpy ride"
Pros: "The flight out went very well and the United staff were all friendly, very helpful individuals in all positions."
Cons: "Our return flight was delayed due to maintenance, but when we finally departed the Pilot didn't waste any time getting us back to OKC."
Pros: "The crew were pretty quick and responsive and the seats were pretty good."
Cons: "The dinner was alright but the breakfast was awful. The breakfast was the worst I ever had on a flight and the only thing I found edible were the little cookies that came with it. I had the omelette meal and it made me sick taking even one bite of it and the smell was pretty bad too."
Pros: "it was a direct flight"
Pros: "Flight back was delayed 10 hours and my daughter was stuck at airport and had very little sleep . Upset about this experience and won't fly united ever again"
Pros: "The option to control my personal tv."
Cons: "Bad service. I was ignored when I it was time to order a drink. The attendant scolded me for using my service button. I wouldn't have used it if they hadn't entirely skipped my row. There were three of us sitting debit cards in hand to order drinks. The same attendant was very rude to a family with a small child and a man trying to put away his baggage at the start of the flight. I will avoid united in the future if possible."
Pros: "Nice, big plane"
Cons: "The entertainment went out."
Pros: "The pilots"
Cons: "It's united."
Pros: "Movies were great. Crew was helpful but seemed flustered."
Cons: "Food was terrible for a ten hour flight; I think we all had upset stomachs from it. Passenger next to me was huge and definitely had mansplain going, not cool."
Pros: "Nice plane very smooth flight"
Cons: "Plane was late and missed connection to Wichita"
Pros: "Good communication and helpful."
Pros: "On time, friendly crew, bags got through timely"
Cons: "Nothing in particular."
Pros: "Good flight, good crew"
Cons: "The fact that the person next to was in my seat as well"
Pros: "The communication via Kayak was great in notifying me there was a 25 minute delay."
Cons: "Not seating with my kids but they loved the sense of independence."
Pros: "Good flight attendants."
Pros: "My connecting flight was way late, but the plane was held for me and a few others in Denver. Because it was the last flight of the evening I don't know what I would have done if left at the airport indefinitely. I am grateful the plane was held. And regret any inconvenience this may have caused others."
Pros: "The boarding was ok"
Cons: "The entertainment was terrible you couldn't watch anything but direct tv commercials no wifi or anything they ask you to perches it but aren't we paying enough atleast to have a single movie or tv show but no we get commercials the whole flight"
Pros: "I liked that 1 out of our four flights had more room & personal tvs."
Cons: "I did not like the fact that out of our four flights three were not too comfortable... & no tvs on three out of four"
Pros: "The flight was delayed but the gate staff and flight attendants did an excellent job helping us to get quickly to our connections"
Cons: "Plane was delayed. Missed connecting flight. Rerouting made a one stop flight into a 2 stop overnight flight. Reached my final destination 15 hrs late."
Cons: "There was no food served as well as no entertainment"
Pros: "WiFi was awesome"
Cons: "Wish the TV preview was continuous & pay for movies but watch regular TV work no charge"
Pros: "Extremely friendly crew"
Cons: "No entertainment, but that is expected"
Pros: "Got to check 2 carry on pieces for free because too many people had carry on bags. We had paid to check one bag and would have to pick it up anyway, so checking extra pieces was not a problem and actually was very much appreciated."
Cons: "15 minutes late in taking off because an airline associate failed to close out a screen on the computer. It took too long to figure out the problem."
Pros: "The crew and staff were very helpful despite poor conditions."
Cons: "Felt like I was not treated well as a united customer. Multiple cancelations without much help rebooking."
Pros: "Good price. Flight was ontime. Boarding and unboarding was fairly fast due to fewer bags to put in the overheads."
Cons: "Seat did not recline. No wifi / entertainment. Food/drinks all cost extra. No chance to talk to a person at checkin. Seats assigned for my wife and I were not near each other. Gate agent was able to put us together in last row, but that was the last and only option."
Cons: "It would’ve been nice to know that carry-on bags cost $50 apiece. Never flying with frontier again."
Pros: "The flight attendants were amazing!"
Cons: "I was really surprised you don't get a complementary drink & snack. Especially when you have to pay for each seat."
Pros: "They kept arguing over my luggage payment that I didn't pay online. Finally their manager verified that it's paid."
Pros: "Really great price for a flight"
Cons: "The seats are so close together! Also carryons are an extra $30+ and that’s ridiculous"
Pros: "Comfortable seats and friendly crew."
Cons: "* Lack of information on what ended up being almost a one hour delay from the departing gate. * Sat on tarmac for 20-30 minutes waiting for a gate to open up."
Cons: "Charge for carry on. Charge for pop and snack."
Cons: "The payment for seat, carry on, luggage is ridiculous. Never again"
Pros: "Crew was great"
Cons: "Additional cost just to chose seats was crazy! Charging for a carry one...really? That is just madness and greed."
Pros: "The staff was friendly."
Cons: "The flight was delayed, and there was poor communication in the waiting area other than making sure your baby item extras were tagged. People with children were told to be ready to board early, but we were the 3rd group to board. I had to pay $3 for my daughter to have juice to drink (no beverage or snack included) after I had to pay extra to get seats assigned to be together with my 3 year old."
Cons: "Maintenance problem delayed fight. Loose bolts we were told. Otherwise great trip"
Cons: "You send e-mail notices to me but I cannot access e-mail away from home as I am not into smart gadgets. I checked at home for flight status but by the time I drove 70 minutes to the airport, the flight was delayed, and delayed, and delayed. Once at Denver, we sat on the tarmac for 4 1/2 hours waiting for a gate. Southwest deplaned people on the tarmac. Once at the gate, we had to wait another 15 min for a jetway operator and someone to operate the TUG/generator. And my consolation prize was a 4 oz cup of water. YIPPEE!!"
Pros: "The flight attendants were very friendly, I was greeted on the plane with a smile."
Cons: "Paying for carry-ons and drinks, somewhat of a lack of professionalism with boarding one lady was short with me about a carry on. Took us a long time to take off after being seated because they didn't have the luggage loaded yet."
Pros: "Flight was on time and everything went well!"
Cons: "For an airline that is charging for carry-on and seats, the money certainly isn't going back into the plane. Not only are the vinyl seats cramped and outdated, but the plane interior itself was filthy. Stains on the walls (soda?) the floor (food, vomit?) and trash all over the floor and in the seat tracks (no vacuum?). No snacks nor complimentary beverages of any kind, and the staff endlessly promoting the Frontier credit card. Shameless."
Pros: "They got me to Denver."
Cons: "We boarded on time (in fact, we were supposed to land 10 minutes early at 5:05, when our original arrival time was 5:16). At 5:10, the captain came on and said that we weren't going to arrive until 5:50, "because of a reroute from earlier." We weren't informed of this reroute until 5 minutes after we expected to land. We pulled up to the jetway at 5:45 and the jetway was broken. More specifically, the KEY to the jetway was broken and they had to call "someone from the city" to come fix it. Finally two people came and fixed it and we were able to get off the plane at 6:20 (amongst extremely disgruntled people shoving their way past the rows in front of them, which no crew member did anything about). Beyond this, the armrest between my fiance and me was missing it's plastic cover, so a bumpy piece of hard metal was digging into my elbow the entire flight. When I pulled out my tray table (from my neighbors armrest) there was gum smushed into it. I told crew and they said they'd clean it when we got to Denver, so I was stuck with it the entire flight. Last, the hidden fees associated with Frontier are insane. Our flight cost an additional $110 for seats and bags and we'll pay that again on the way home. $220 in hidden fees is absolutely unacceptable. People were actually crying at the gate because they didn't know they had to pay for all of this and didn't have the money. Not one thing mentioned here is an acceptable way to treat paying customers at any level."
Pros: "Staff friendliness"
Cons: "How close i was to the stinky guy next to me"
Cons: "no ability to get the seat to recline, even a bit."
Pros: "New interior, clean. Professional crew."
Cons: "Irritated by the carry on baggage fee... $90 for two items! And I had to pay for my cup of coffee!!!.. And just as irritating, our departure was delayed an hour waiting for the previous plane to clear the gate. The poor peopme arriving on our aircraft had to sit in front of the gate for 45 minutes holding their bladders. Not sure why they didn't do a gate change. Last bit of whining.... The new ultra thin seats are uncomfortable... Made my butt numb. And I couldn't use the fancy new ultra-thin tray table for my laptop because it was only as wide as my $2.00 cup of coffee."
Pros: "moved my seat up to the front' the handicap assistance"
Cons: "no snacks or free drinks"
Cons: "First, we were late which I understand. We sat after we landed for forty five minutes. My brothers checked bags were at a different baggage claim and it took forty more minutes."
Pros: "The extra charges, delays, the fees for ANY refreshment, the luggage delay/drop on the WRONG carousel. Terrible. Everyone on our flight shared the same remorse for booking Frontier after years of not. DONT DO IT!!!!!"
Cons: "I messaged frontier directly."
Pros: "The pilots and staff were great. It sucks that they have to be the bad guys and break the news to the passengers that if you want anything extra, it's going to cost you."
Cons: "Nothing is complimentary. I might as well fly with another airline. By the time you pay all the extras plus your ticket price, you're paying about the same or even a little more than if you would've just gone with another airline. The seats are so uncomfortable. Frontier is out to make money and doesn't give a rip about the customer experience in my opinion."
Pros: "Crew were nice. No real complaints."
Cons: "Flight was delayed 3 hours. No snacks or beverages provided. Baggage is expensive."
Pros: "It's a quick flight."
Cons: "Arrival time kept getting pushed back and no one was there to even tell us why. 2 hours later when someone finally shows up I finally manage to get an answer. Our ridiculous wait was because Frontier messed up with their staffing. They were understaffed at the Denver airport. I had to find out on my own how much the flight was being delayed because the screens at the airport never updated. It was delayed by 20+ minutes several times during our wait with no hint as to when it would stop being pushed back. This made it extremely inconvenient for the person picking me up because they have to drive longer than I'm in the air, not to mention we didn't get back until super late because of it and had to miss all of our plans. Several other families on the plane also mentioned having to cancel their plans for the evening. When we finally land, their coordinating was apparently terrible and the gate we were to exit on was occupied by another plane so we are told we'll have to wait for a while. Which, to be fair, probably wouldn't have felt like such a big deal had we not already been delayed 2 hours. But it gave the impression of a lack of urgency or care for our time. Like we were just constantly being pushed to the back of the bus. In the past when I've encountered this kind of an issue at the hands of the airline, they always offered some sort of small voucher or free beverages on the plane or SOMETHING to make us feel valued and to affirm that they simply messed up and ruined many people's evenings. The crew apologized and I realize it had nothing to do with them, but from an overhead standpoint, this was ridiculous. Southwest and Delta have always been great about trying to make it up the customer even if it's something small like a free drink on the plane. Working in customer service myself, I'm pretty disgusted about the lack of communication on Frontier's part. A lot of frustration would have been resolved if they simply told us at the gate what was going on and why we kept being pushed back. After my return trip, I will probably stick with Southwest or Delta from here on out."
Pros: "Crew was reasonably friendly"
Cons: "Small hard non reclining seats,not even a free soda, or pretzels!,charges for carry ons!"
Cons: "They didn't announce the plane was going to be delayed until an hour and a half after we should have boarded. We were delayed 4 hours and 45 min. We missed our connecting flights and had to spend the night in the Denver airport. We were only given a $15 food voucher."
Cons: "I did not like any part of if"
Pros: "The ire of the seats was very good"
Cons: "I did not like the multiple delays that the air line had"
Pros: "Was a food flight"
Cons: "I had 2 delays making me late in Portland"
Pros: "Te service, flight was just on time."
Pros: "I have not one single good thing to say about this trip."
Cons: "My flight was suppose to be a quick hop from Omaha to Denver. Unfortunately, there was thunder storms rolling through the Denver area, so we had to circle for 30 minutes then had to divert to FT Collins for a fuel stop. This is where it went from bad to worse. It took over three hours for them to fuel and get us back to Denver. We had to sit on the plane the entire time, but then the Captain gave us the option to disembark and make it our final destination. Some did, which meant we had to go through the entire weight and balance process before we could even fly. The paperwork took hours to get. The Captain kept telling us another 5-10 minutes. The flight crew had serious attitude and was not accommodating at all. They finally offered us granola bars after sitting for two hours waiting. Overall, I will never fly this airline again no matter how cheap the tickets are. This is a bare minimum airline and that's why the tickets are less expensive than other airlines."
Cons: "Very poor I paid for emergency exit seats an extra fee and they let anybody sit there that didn't pay I feel ripped off"
Cons: "Bag fees, landing in Fort Collins, no ground transportation information"
Cons: "Left almost 4 hours later due to weather. Though this can't be controlled, the staff were obviously annoyed and didn't care. In that siutation, high quality customer service is necessary. Frontier wasnt able to rebook me on a flight to my destination and had no options until 2 days later (I was going to a wedding). They then only refunded half of my flight."
Pros: "low price"
Cons: "uncomfortable seats, hard as a rock and did not recline. not very friendly flight attendants"
Cons: "I was supposed to leave at 3:20pm on Thursday March 24th. At about 10am I got an email saying my flight was on time. Then later I got one saying it might be canceled, and then I got one saying it was canceled. I called right away & was on hold for 40 MINUTES! I was at a conference so had to miss much of a session I was in which was very frustrating. Then I was told the soonest they could get me home would be Sunday evening - really?! They couldn't even help me with another airline. So then I asked for a refund & decided to just drive home. They gave me the refund but it was significantly less than 50% of my entire round-trip ticket. They said that was because the flight out to Omaha (that I had already taken) was a lot more than the flight back to Denver - again, really?! Also all their extra charges are ridiculous - charging $30-$35 to check a bag - even more if you wait to check it once you're at the airport; and charging even more for a carry on. AND charging you if you want to chose your seat?! Do airlines not know you're going to be bringing luggage?I will NEVER fly Frontier again."
Pros: "Price of the ticket."
Cons: ".this was definitely a "no frills" flight."
Cons: "The fact that they charge extra for everything - carry ons, seat assignments, any snacks - their advertised price is NOT their price."
Pros: "in Denver they held the plane"
Cons: "We had to change planes in Denver, when we should have had a straight flight"
Pros: "The crew was pleasant."
Cons: "The charge for EVERYTHING! Bags, boarding, seating"
Pros: "The crew was curtious"
Cons: "The delay was fine. It happens. The fees, however, are ridiculous. This company actually charges for water. WATER! I get that they are a cheaper flyer, but when you add up all the fees, I could have flown on Southwest"
Pros: "Overall good."
Cons: "You pay for everything. They use to at least offer a small drink free. Short flight no entertainment. Luggage fee should go away when having only 1 suitcase. Maybe a small fee for additional suitcases."
Pros: "they forced me to pay $25 for a small carry on and the overhead bins were practically empty. Not cool!"
Pros: "The people were nice. Everything went smoothly."
Cons: "I found out literally 30 minutes before leaving for the airport that my Cary on bag would cost more than a checked bag. I didn't have money for either, and packed in a backpack, which barely fit under the seat because the seat design has changed. Some warning on a change to the baggage policy would have been nice."
Pros: "Great fares"
Cons: "Too many hidden fees"
Pros: "Flying for cheap. Table trays are too small"
Pros: "Loved the pilots humor!!"