Daily cleaning, installation of cabin HEPA filters on flights from Nebraska to Colorado
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Scores according to KAYAK customer reviews
Cons: "Wearing a mask was difficult."
Pros: "We like how delta still has the middle seat open. Makes it feel more comfortable. Also the loading the back of the plane first. Always was a smart idea, glad it’s finally happening."
Pros: "Comfortable and safe flight."
Pros: "Easy boarding and very nice crew"
Pros: "On time, service was good"
Cons: "Food, I can't understand why the main course has such a poor taste and looks like it was eaten before."
Pros: "On time"
Pros: "Flight attendants were nice"
Cons: "The flight didn’t leave on time because the plane wasn’t ready for takeoff (the engines had to be warmed up... WHY would that not be ready when it was time?!) so we left 30 minutes late, didn’t make up any lost time at all in the air and we ended up missing our connecting flight because of it all."
Pros: "Crew was nice"
Cons: "All tables in economy class are broken for both flights - tables sit on you lap. Plane is very old with very small tv screens"
Pros: "Love it"
Pros: "Crew were great, on time, helpful, friendly."
Cons: "It was great"
Pros: "Nothing. Delta cancelled the flight with no explanation, and ruined our last day in Omaha."
Cons: "An explanation as to why the flight was cancelled, as well as help with finding alternative accommodation. We had to fly back very early via Atlanta, and spent the day in transit, which forced us to cancel a reservation in Omaha and erased our ability to enjoy the final day of activities there."
Pros: "Amazing SLC Skyclub crew"
Pros: "Crew was very attentive and friendly"
Cons: "Boarding could be better."
Pros: "The entire crew was hospitable & accommodating; I was very pleased with all of the flight crew!"
Cons: "My disappointment regarding my flight experience had nothing to do with the flight crew I met/seen/corresponded with; I was unhappy & displeased to pick up my new luggage with the top zippered broke off & missing."
Cons: "The sits are uncomfortable"
Pros: "The short duration of the flight and punctual arrival. Better seating with more leg space in Airbus than in the horrible Boeing 467- 400."
Cons: "No headsets distributed so I couldn't listen to film program. Crew rather impersonal. I'm dreaming of an airline that uses functioni g loudspeakers during boarding. Nobody understands acoustically which zone is being boarded ( not only a Delta issue)."
Pros: "I really liked it all."
Pros: "Standard Air France flight. My wife and I like the Airbus 380."
Cons: "The flight left two hours late. Apparently this happens a lot with this flight these days because it's an Airbus 380 coming from Paris to Dulles and turning around. The incoming flight was two hours late, so the departure was late. Our arrival in Paris was late. We made the flight, but our luggage didn't. Our return flight from Paris to Dulles was half an hour late because of people from connecting flights. We arrived about 30 minutes late, but no big deal (unless you had a connection)"
Cons: "Took 20 min on the run way before deplaning at the gate. Luggage took 15 minutes to come. No entertainment."
Cons: "Bad information about delays"
Pros: "Snacks & drinks & TV movies good"
Cons: "One hostess was very rude & slow forget our headphones Kept getting me to help her with getting attention of other hostesses also very bad at giving snacks and kept my husband and another man waiting for 10 mins while she gathered rubbish despite repeated requests which would have been easy as she was at the front of plane obviously unsuited for this position"
Pros: "Small plane and a short flight, so just snacks and wifi, which was expected and was just fine with us. Crew was great."
Pros: "Great. Love first class whenever price allows."
Pros: "The gate agent for this flight was a terrific multi-tasker. He was the only one at the gate managing both the incoming flight and my outgoing flight and he handled everything so efficiently, and with patience for customers' questions. He represented Delta very well."
Pros: "Short flight."
Pros: "Gate agent was fantastic! Her positive demeanor made for the delays and cancellations to not seem as much of an issue. She was extremely pleasant when explaining what was happening to flights, connections, etc. She was helpful when checking boarding passes to ensure that travellers were ok for their flight."
Cons: "Again, last minute notification of delayed or cancelled flights made things somewhat worrisome. The late notification led to me missing my nest connection in Minneapolis, and having to sleep in the airport until the following morning in order to transfer my ticket to another flight leaving in the morning/afternoon/evening...very nerve-wracking to say the least."
Cons: "2 hr delay"
Pros: "Great and friendly flight crew."
Cons: "Left a bit late."
Pros: "Not applicable"
Cons: "The flight was delayed twelve hours and was not given any compensation even though i had to stay the night at the airport with no blanket or pillow and no freebies of any sort. The gates kept changing. I got up to move to the correct gate at least four times during the night. The next mornings flight was behind schedule as well. I want compensation for my poor delta experience."
Pros: "My comfort zone seat"
Cons: "No meal service in first class."
Pros: "Ontime boarding, few minutes delay made up enroute for ontime arrival."
Cons: "Cabin service interrupted by turbulent weather."
Pros: "Fast flight great service"
Pros: "Premium boarding breakfast sandwich pretty good"
Cons: "My screen stopped working in the middle of an episode."
Pros: "Good flight no problems with boarding and take off"
Cons: "No blankets, it was cold and it was a 4.5 hr trip"
Pros: "The two Flight Attendants were very attentive, personable, and funny, and interacted well with the passengers."
Cons: "Nothing, everything was good."
Pros: "Able to download boarding pass into apple wallet"
Cons: "Flight was almost an hour late departing, bag is a carry on but storage too small to keep bag, then wifi didn't work the entire flight. Had to run to our connection since our layover time was taken up in Boise. If we had missed the flight, we would have been re-routed to another airport over 1 1/2 hrs away since ours closes. Next flight was not much better, oh and wifi did I t work on it also - last 3-4 delta flights I've taken have been late and didn't have working wifi - starting to think their system doesn't work at all - seriously going to take any other carrier but Delta going forward"
Pros: "I liked the WiFi and Movies. The flight crew was wonderful making a stressful retreat from Hurricane Irma a little better"
Pros: "Nothing I can think of right away"
Cons: "Late arrival and late departure. Poor service in having my luggage be connected to my flight. Was under the impression that they would do that after I had called the day prior and once I got to airport they didn't do so"
Pros: "Our plane had mechanical issue with a parking brake which they left us know about once we loaded the plane. Unfortunately it was going to take to long so they switched us to another plane."
Cons: "Airlines in general need to enforce the carry on luggage rules. If it doesn't match the dimensions for the carry on specks then make the people Check it. Don't let it go. If I paid for a seat and I'm allowed two carry ons then there should be room for them. Don't ask people to check bags because of a full plane. The crew should have there own place to store their belongings, not where the passengers do and take their space. The life rafts need to be easy to get to but again should take up a spot a passenger has paid for their luggage to go. If that is the only space for these items then don't allow passengers to bring two items if in those seats or on the whole plane. It's really disappointing when your told you may have to check your bag because there's not enough room."
Cons: "Two overhead bins burst open during takeoff. it's pretty scared when luggage could potentially come flying at your face."
Cons: "Flight cancelled at 8:30 p.m. the night before when we were going to bed at the airport. Ability to get rebooked a nightmare."
Pros: "Row to myself"
Pros: "Friendly crew. Good price. Upgraded to comfort seating without charge since I'm a Delta sky priority flier"
Cons: "Seats uncomfortable."
Pros: "flight itself was fine"
Cons: "When we arrived in LGA, the luggage conveyor belt was broken and luggage was piled up and driven to another terminal. As a result half of our luggage did not arrive on our flight but arrived on subsequent flight. However, one bag was nowhere to be found and Delta staff could not clarify the issue. They did find it next day and delivered to the FLL airport, but we had to get a cab and go to the airport to pick-up as we could not take a chance of it not making it to us before the cruise departure. I am extremely disappointed"
Pros: "IT WAS A GOOD TRIP AND THANK YOU"
Cons: "EVERYONE ON THIS PART ON MY TRIP WAS FRIENDLY"
Pros: "The crew was great, I had more space and I got a window seat so I was able to look out the window for my first time being in a plane."
Cons: "Trying to find the gate with the flight."
Pros: "nice new plane, lots of room"
Cons: "No fuel available"
Pros: "Appreciated the opportunity to upgrade at a reasonable price because the flight was so full"
Cons: "The "Miami based" crew were a little abrasive"
Pros: "The entertainment options was awesome used the on board wifi and the flight cruised by"
Cons: "Boarding and deplaning is always such a hassle"
Cons: "More legroom"
Pros: "The crew was very helpful."
Cons: "Sears are pretty tiny for comfort"
Cons: "Smooth flight left on time and arrived on time."
Cons: "Seats small"
Pros: "The crew was great!"
Pros: "Seat room is limited, especially when you are in the middle seat."
Cons: "Seat space"
Pros: "Crew, seats, and smoothness of ride."
Cons: "You have to pay for seats to sit with your travel partner."
Pros: "The pilot was fine and kept us informed. However, the rest of the crew was awful. Not friendly, did not smile. What poor example of American Airline employees. No food was available in the main cabin. This was a 6:30 p.m. flight and there should have been menu items available, not just pretzels"
Cons: "Crew and options for food. If I wanted pretzels, I would fly with Southwest. They have better service anyway."
Cons: "Didn’t get my whole can of soda and pretzels are cardboard."
Pros: "Crew and food"
Cons: "We were delayed an hour and when we arrived late no one was there to meet us at the gate. We had to wait to deplane."
Pros: "Delayed 4 hours. Strung along the entire time. Awful experience. Inability to get hotel."
Pros: "The planes took off on time, and arrived early. Couldn’t ask for more!"
Cons: "Seats were uncomfortable and legroom was bad."
Cons: "4 delays.. weather suc’s when trying to fly"
Pros: "great entertainment"
Pros: "Chicken wrap"
Cons: "No individual screens on back of seat rests. Old tube televisions in the ceiling, in the aisle walkway that don’t retract. No WiFi. Which means not even movies on your own device."
Pros: "Newer plane. Standard American amenities. Fast WiFi and live TV channels."
Pros: "Fairly short trip but was able to used the in flight entertainment."
Cons: "Too many PA announcements and the volume when connected to the TV screens was way too loud! Gave us a heart attack everytime!"
Pros: "I am handicapped so I was concerned about my walker and ability to use stairs etc. The crew on the plant and boarding area couldn’t have been more helpful. I was impressed by the comfortable seats and friendly stewardesses. After the plane landed the first officer went to get my walker so I didn’t have to wait."
Pros: "We made great time!! Crew was friendly."
Cons: "Airplanes are small and that middle seat is a killer for your neck but crew and making good time made up for it!!"
Cons: "Took off 40 min late without explanation"
Pros: "The plane took off and landed on time. Because airlines have so games their system by setting expectations of on time arrival so low that it is nearly impossible to not exceed them."
Cons: "The plane was so old the overhead lights didn’t work in our section (who failed to check that??). The overhead bins fell open at landing and things almost fell on people’s heads. There was subpar entertainment options that hadn’t been updated since at least the 90s, which was made even less acceptable since it was literally the only option for entertainment on a 7+ hour flight when none of the overhead lights worked. For a ticket that cost more than $1200, the failure of the airline on nearly all levels to provide standard services was completely unacceptable."
Cons: "They lost my luggage and have not been helpful in trying to locate it!!"
Pros: "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
Cons: "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
Cons: "The turbulence st the end made me puke."
Pros: "Aircraft and crew were great"
Cons: "After booking tickets months in advance only to get to airport and have a hassle of getting seats together as we are a family of 4. Finally got the seats from Rome to DFW changed and didn't have time for DFW to Denver changed. If your going to offer seat assignments up front for a fee, you need to stick to it. Will never go through a 3rd party again to book flights, should have known better."
Pros: "Flight on time"
Cons: "No power outlets our video screens at seats. No food served on 4 hour flight."
Cons: "A passenger caused a delay in security, and as I'm rushing for the gate, the agent closed the door and told me I couldn't board. She then marked me as a no-show, while she was standing right next front of her. I had to spend the next 4 hrs on the phone, trying to get my tickets sorted out. Then, upon arriving at Heathrow,... No luggage. They told me it was still in Chicago. Upon finally receiving my bags, I find them full of sawdust and sand, and several items damaged. I will NEVER fly American Airlines again, and I will highly recommend to my friends and family to avoid them like them plague. Horrible service! Nothing but a run-around and not once did the agents apologise, even after admitting that my problems on this journey were due to a mistake made by one of their agents."
Pros: "Another typical domestic flight. Nothing special. Pretzels were the only snack."
Cons: "No entertainment and nowhere to charge electronics."
Cons: "Check in for AA at DCA was terrible. Everything else was great."
Cons: "Kiosk sign-in tried to sell several upgrades prior to issuing boarding pass. Very irritating! Seating was very cramped"
Cons: "Employees seemed like they didn’t like working for American. Flight was delayed and nobody informed us about it until it was past the past the boarding time. Missed connecting flight and booked on flight 5 hours past original departure time. Sat in an aisle seat and stewardess kept bumping my arms."
Cons: "The airline "randomly" selected me for extra security. Even though I have TSA pre-check I was jostled around, sent to multiple security lines without any reasoning and the local Chicago TSA and airport staff didn't seem to know what to do. Once it was figured out I was subjected to what was essentially a cavity search. Again I HAVE TSA-pre-check but apparently that means nothing if an airline flags you. It was an extremely upsetting experience but you were in a situation of either agree to the invasive search or get stranded over 1000 miles from home. I will NEVER fly Iberia again after a cancelled flight and being stranded in the wrong country on the way to my vacation and the horrible security experience on the way back. I seriously may never go to Chicago either after seeing the complete lack of organization and traumatizing personal invasion. I fly a lot for work and have never had such a horrible experience. I would really like to know how many terrorists are caught with these invasive searches and would love to know the justification for sticking your hands inside someone's pants and grabbing their privates after they have already gone through a metal detector AND the body scanner. Especially for someone who has already passed a federal background check to obtain pre-check status. Absolutely ridiculous."
Pros: "Departed and arrived on time. Friendly, efficient crew."
Cons: "Seats and aisles very tight."
Pros: "It was all good.it was"
Pros: "Good price and thankfully it wasn't a full flight."
Cons: "The shared TV's in the middle. I didn't like the option, so I tried to watch a movie on my laptop, but the person in front of me pushed their seat back which made watching next to impossible."
Cons: "I traveled with this carry on for numerous flights and for the last three legs of this trip w/of having to check it. For some reason they made me check it. because I had to spend time at the baggage claim carousels I almost missed the last train of the night back home. Fortunately all is fine, but it caused unnecessary stress."
Pros: "It was empty and there was a lot of room. It was nice and quiet. They still served snacks and drinks. Can't complain!"
Cons: "Luggage did not arrive with us"
Pros: "The crew were helpful and as I have a disability they gave me a chair with moreegroom and closer to the exit."
Cons: "It took a long time before they offered beverages, we were in the air for more than 1.5 hours before they came by to offer drinks"
Cons: "Again out of snacks and she skipped our row for drinks. Again small issues but what else are they doing?"
Pros: "Very smooth"
Cons: "I didn't not like anything."
Pros: "The first leg of trip had a newer aircraft......potentially due to the "mechanical delay" that started the fiasco."
Cons: "I don't usually do reviews, but this experience has prompted me too. I usually pick American over other airlines even if the price is slightly higher but after this last fiasco I doubt I will fly with them again. From the start of the trip there was a delay. I was told that I would have to stay in a hotel in Charlotte because I would miss my connecting flight. I agreed and waited for my flight that was nearly 2 hours late. I arrived in Charlotte and retrieved my bag as instructed and went to the counter. The lady then stated that it was probably best if I tried to get on the last remaining flight even though it showed sold out because "there have been delays all day and plenty of people have been missing their connecting flights". So I rechecked my bag and headed to the game. This flight was delayed, as it was the last for the night, so that all the connecting flights could be made. Okay, that is fair enough....even though I didn't get to board and now I no longer had my bag as this is now on the plane. 30 minutes after the plane left I finally get my voucher for motel along with a $12 voucher for food that can only be used in the terminal restaurants......which are now closed for the night. After 30 minutes of trying to contact the hotel for shuttle information I was advised that they were no longer taking airline vouchers. I , again, approached the ticket counter and I was advised that I "would just have to wait because there are no rooms in the system at this time." And none of this instruction seemed professional or accommodating. After another hour I was approached that now there are no other options in their system for accommodations and I would have to pursue options on my own. So......the higher priced one way ticket just became $100 more at no fault of my own."
Pros: "Better than I thought it would be."
Pros: "Fast and friendly"
Pros: "Good job"
Pros: "Very helpful assistance staff, food and drinks delicious, excellent service onboard"
Cons: "At Denver assistance hadn’t been arranged"
Cons: "Only bathroom on the plane was closed due to issues. Plane was cold and cramped."
Cons: "When I spoke to the United person last week to confirm baggage and carry on requirements. He said I could take a carry on when I turned up to the gates I was charged another fee for my carry on bag. What is baffling is that when I arrived at Denver people were getting complementary check in baggage. I’m so dissatisfied with the booking and the amount it has now cost me ruining any savings I’d had for sanfrancisco"
Cons: "Delays in flights were a disappointment"
Cons: "Missed connection due to mechanical"
Cons: "Crowded planes."
Pros: "Everything was very nice."
Pros: "Everything was on time and all the staff were professional and friendly"
Pros: "United’s crew were the sweetest. They knew I looked so tired, they took care of me and everyone on board!"
Pros: "The variety of movies"
Cons: "No daily wifi"
Pros: "Staff was nice!"
Cons: "I didn't like the luggage restrictions associated with our tickets."
Pros: "Curtial personnel"
Cons: "Late departures both ways."
Pros: "good flight"
Cons: "no entertainment"
Pros: "My flight was changed several times and I almost missed my connection flight international departure. But a lady at 800 customer service took care of everything. Local United personnel at Omaha airport is lack of customer service and handling knowledge."
Cons: "800 number"
Cons: "You forgot my TSA"
Pros: "Everyone was very pleasant, flight was on time."
Cons: "Tight seating."
Pros: "The plane didn't crash"
Cons: "You pay for everything- including wi fi. Cheapest, saddest flights I've ever had. Never again flying United."
Pros: "All perfect! Amazing how much nicer flight staff was!!"
Pros: "Crew and staff were helpful along the way. I had a pleasant experience overall."
Cons: "I never made it to Helena. Flight was delayed 2 hours so I missed my connection and had to fly to an alternate airport and buy myself a rental car and hotel room."
Pros: "Nothing really."
Cons: "The fact that my bag got sent to LAX."
Pros: "Suitcase arrived at the carrousel on time , much better than Houston."
Pros: "United wide body jet was roomy and comfortable. Even sitting in the middle seat between two strangers was not awkward or uncomfortable Easy boarding and helpful attendants on board."
Pros: "United payed for the room and 20 bucks for food."
Cons: "Late. Missed the connection to Gillette and had to stay overnight."
Cons: "Wifi didn't work"
Cons: "A 4 hour flight & we got a repulsive wafer cookie and one, just one drink. No one ever came around to offer another beverage. The flight attendants were rude & spent the majority of the flight hanging out in the back gossiping."
Pros: "The flight attendants are super duper nice. Like so nice. Too nice."
Cons: "The chairs will make your butt go numb after awhile. It's inevitable. The snacks are god awful packaged poison BUT the beverage selection is vast which it pretty dope."
Pros: "Quick and easy boarding, friendly staff, On time/early to arrival"
Cons: "Not a lot of space for passengers- even someone small like me at 5'2 and 120 lbs. Flight was also a bit turbulent"
Pros: "I like the many options that I had to choose from for my filghts"
Cons: "That I could get my seat assignment when I place the reservation"
Cons: "No snacks...free"
Pros: "Our flight was on time. Economy plus seats were roomy. Also, we had gate checked car seats and the pilots waited to ensure that they were delivered before de planing."
Cons: "My only complaint was that there was no food for sale. We had 2 hungry kids and we only got some free pretzels and a drink. It would have been nice if there was a snacks to purchase."
Cons: "Unreliable wifi."
Pros: "Smooth boarding. Friendly crew. Got us there on time, despite a late start That included a gate change."
Cons: "Was asked to check my carry on bag, because the flight was full. Meaning they sold the seat I purchased for my wife (who was unable to make the flight). I did so, but when I looked in the overhead bin after the flight, it was empty. When we arrived in Denver, I waited at the baggage carousel, watched everyone pick up there bags, until there were only 5 or 6 bags going around. I then went to a counter behind the carousel and asked about my bag. I was only then told that my bag had been there the whole time I was waiting."
Pros: "People were very nice and friendly"
Cons: "Flight was rough & delayed"
Pros: "Even though we left almost 30 minutes behind schedule on a hour and a half flight, the pilot made up the time in the air and we touched down 2 minutes ahead of our original time. I know a bunch of people had connecting flights and we're very happy."
Cons: "Departure was delayed for unknown reason, first flight of the day and the plane was sitting at the gate 2 hours prior to it's scheduled departure time."
Pros: "All the staff working for United Airlines are very professional and caring. Wifi onboard was fantastic!!"
Pros: "It was ok"
Cons: "Not being in first class"
Pros: "Hassle free booking(no hidden fees) comfortable seats which for me being 6foot6 isn't always the case. And the free selection on the united airlines app was an awesome bonus"
Pros: "The staff was nice"
Cons: "There isn't anything I would say that I didn't like. I just would have to say it was overall a good experience"
Pros: "Quick boarding"
Pros: "New plane, wifi, arrived 27 mins early"
Pros: "Perfect, but I did upgrade to United's business plus."
Pros: "I recoment it..."
Cons: "No complementary food!!!"
Pros: "We had a good trip. Thank You All"
Pros: "Good price. Flight was ontime. Boarding and unboarding was fairly fast due to fewer bags to put in the overheads."
Cons: "Seat did not recline. No wifi / entertainment. Food/drinks all cost extra. No chance to talk to a person at checkin. Seats assigned for my wife and I were not near each other. Gate agent was able to put us together in last row, but that was the last and only option."
Cons: "It would’ve been nice to know that carry-on bags cost $50 apiece. Never flying with frontier again."
Pros: "The flight attendants were amazing!"
Pros: "Really great price for a flight"
Cons: "The seats are so close together! Also carryons are an extra $30+ and that’s ridiculous"
Pros: "Comfortable seats and friendly crew."
Cons: "* Lack of information on what ended up being almost a one hour delay from the departing gate. * Sat on tarmac for 20-30 minutes waiting for a gate to open up."
Cons: "Charge for carry on. Charge for pop and snack."
Cons: "The payment for seat, carry on, luggage is ridiculous. Never again"
Pros: "Crew was great"
Cons: "Additional cost just to chose seats was crazy! Charging for a carry one...really? That is just madness and greed."
Pros: "Leg room was nice"
Cons: "I'm not impressed with having to pay for literally 1/4 of a pop should be complementary."
Cons: "Maintenance problem delayed fight. Loose bolts we were told. Otherwise great trip"
Pros: "They didn't lose my luggage and they were on time."
Cons: "It costs just to freaking breathe. It was uncomfortablr and crowded. Everyone around me didn't want to fly with frontier again. It was more expensive since even a carry on costs a lot. I like kayak, but I would rather pay $50 more for a quality flight."
Pros: "The flight attendants were very friendly, I was greeted on the plane with a smile."
Cons: "Paying for carry-ons and drinks, somewhat of a lack of professionalism with boarding one lady was short with me about a carry on. Took us a long time to take off after being seated because they didn't have the luggage loaded yet."
Pros: "Flight was on time and everything went well!"
Pros: "Nothing - the airline is not customer service driven"
Cons: "Have to get checked in 45 minutes before flight. Unreasonable. Over a dozen people stranded with no other flight options from Frontier and staff vanished Not work the low fees when you have to sit at a gate hours before a flight to be guaranteed a seat Fly SWA"
Cons: "For an airline that is charging for carry-on and seats, the money certainly isn't going back into the plane. Not only are the vinyl seats cramped and outdated, but the plane interior itself was filthy. Stains on the walls (soda?) the floor (food, vomit?) and trash all over the floor and in the seat tracks (no vacuum?). No snacks nor complimentary beverages of any kind, and the staff endlessly promoting the Frontier credit card. Shameless."
Pros: "We arrived to Omaha from Denver and back again safely."
Cons: "It was about an hour delay out and over 2.5hr delay back. I got home at 12:45am, and had a 6:30 appointment the next morning. I don't know what others with connecting flights did... Also, I'm not used to having to pay for coffee, soda or a tiny snack."
Cons: "Landed but no one was available to park the plan so connecting flight passengers could catch their next flights. Almost like no one new the plane had arrived."
Pros: "They got me to Denver."
Cons: "We boarded on time (in fact, we were supposed to land 10 minutes early at 5:05, when our original arrival time was 5:16). At 5:10, the captain came on and said that we weren't going to arrive until 5:50, "because of a reroute from earlier." We weren't informed of this reroute until 5 minutes after we expected to land. We pulled up to the jetway at 5:45 and the jetway was broken. More specifically, the KEY to the jetway was broken and they had to call "someone from the city" to come fix it. Finally two people came and fixed it and we were able to get off the plane at 6:20 (amongst extremely disgruntled people shoving their way past the rows in front of them, which no crew member did anything about). Beyond this, the armrest between my fiance and me was missing it's plastic cover, so a bumpy piece of hard metal was digging into my elbow the entire flight. When I pulled out my tray table (from my neighbors armrest) there was gum smushed into it. I told crew and they said they'd clean it when we got to Denver, so I was stuck with it the entire flight. Last, the hidden fees associated with Frontier are insane. Our flight cost an additional $110 for seats and bags and we'll pay that again on the way home. $220 in hidden fees is absolutely unacceptable. People were actually crying at the gate because they didn't know they had to pay for all of this and didn't have the money. Not one thing mentioned here is an acceptable way to treat paying customers at any level."
Pros: "Staff friendliness"
Cons: "How close i was to the stinky guy next to me"
Cons: "no ability to get the seat to recline, even a bit."
Pros: "New interior, clean. Professional crew."
Cons: "Irritated by the carry on baggage fee... $90 for two items! And I had to pay for my cup of coffee!!!.. And just as irritating, our departure was delayed an hour waiting for the previous plane to clear the gate. The poor peopme arriving on our aircraft had to sit in front of the gate for 45 minutes holding their bladders. Not sure why they didn't do a gate change. Last bit of whining.... The new ultra thin seats are uncomfortable... Made my butt numb. And I couldn't use the fancy new ultra-thin tray table for my laptop because it was only as wide as my $2.00 cup of coffee."
Pros: "moved my seat up to the front' the handicap assistance"
Cons: "no snacks or free drinks"
Cons: "I messaged frontier directly."
Pros: "Arriving at my destination."
Cons: "Paying for a ticket then having to pay for a seat on top of that as well as having to pay for a carry on bag. No complimenary beverages or snacks. No entertainment or wi-fi, even to purchase. Disorganized and unhappy crew. Worst flying experience from any airline I have been on."
Pros: "Crew were nice. No real complaints."
Cons: "Flight was delayed 3 hours. No snacks or beverages provided. Baggage is expensive."
Pros: "It's a quick flight."
Cons: "Arrival time kept getting pushed back and no one was there to even tell us why. 2 hours later when someone finally shows up I finally manage to get an answer. Our ridiculous wait was because Frontier messed up with their staffing. They were understaffed at the Denver airport. I had to find out on my own how much the flight was being delayed because the screens at the airport never updated. It was delayed by 20+ minutes several times during our wait with no hint as to when it would stop being pushed back. This made it extremely inconvenient for the person picking me up because they have to drive longer than I'm in the air, not to mention we didn't get back until super late because of it and had to miss all of our plans. Several other families on the plane also mentioned having to cancel their plans for the evening. When we finally land, their coordinating was apparently terrible and the gate we were to exit on was occupied by another plane so we are told we'll have to wait for a while. Which, to be fair, probably wouldn't have felt like such a big deal had we not already been delayed 2 hours. But it gave the impression of a lack of urgency or care for our time. Like we were just constantly being pushed to the back of the bus. In the past when I've encountered this kind of an issue at the hands of the airline, they always offered some sort of small voucher or free beverages on the plane or SOMETHING to make us feel valued and to affirm that they simply messed up and ruined many people's evenings. The crew apologized and I realize it had nothing to do with them, but from an overhead standpoint, this was ridiculous. Southwest and Delta have always been great about trying to make it up the customer even if it's something small like a free drink on the plane. Working in customer service myself, I'm pretty disgusted about the lack of communication on Frontier's part. A lot of frustration would have been resolved if they simply told us at the gate what was going on and why we kept being pushed back. After my return trip, I will probably stick with Southwest or Delta from here on out."
Cons: "They didn't announce the plane was going to be delayed until an hour and a half after we should have boarded. We were delayed 4 hours and 45 min. We missed our connecting flights and had to spend the night in the Denver airport. We were only given a $15 food voucher."
Pros: ""never frontier again" is what you hear from 90% of the crowd after a frontier trip. Bags took about 45-60min to get down to baggage claim. Do not use this airline if you value your time. Don't be fooled by low ticket prices l, they charge add-on fees for EVERYTHING."
Cons: "False advertising with prices, many hidden fees. Stuff that would be free at other airlines youpay extraat frontier"
Cons: "I did not like any part of if"
Pros: "The ire of the seats was very good"
Cons: "I did not like the multiple delays that the air line had"
Pros: "Was a food flight"
Cons: "I had 2 delays making me late in Portland"
Pros: "Te service, flight was just on time."
Pros: "I have not one single good thing to say about this trip."
Cons: "My flight was suppose to be a quick hop from Omaha to Denver. Unfortunately, there was thunder storms rolling through the Denver area, so we had to circle for 30 minutes then had to divert to FT Collins for a fuel stop. This is where it went from bad to worse. It took over three hours for them to fuel and get us back to Denver. We had to sit on the plane the entire time, but then the Captain gave us the option to disembark and make it our final destination. Some did, which meant we had to go through the entire weight and balance process before we could even fly. The paperwork took hours to get. The Captain kept telling us another 5-10 minutes. The flight crew had serious attitude and was not accommodating at all. They finally offered us granola bars after sitting for two hours waiting. Overall, I will never fly this airline again no matter how cheap the tickets are. This is a bare minimum airline and that's why the tickets are less expensive than other airlines."
Pros: "Nice people Clean aircraft Good service - when we were rerouted to Ft Collins for fuel, the crew passed out snacks and water."
Cons: "Frontier charges for EVERYTHING which is so strange that I can buy a ticket on the airplane, but then also have to pay for a seat! The least expensive seats should be included in the price of the ticket....OMG. They don't offer complimentary anything. Reminds me of my train ride through Yugoslavia in the '80s."
Pros: "Fellow passengers were fine."
Cons: "No food. No drinks. If you wanted anything...you had to pay. Even after being held captive in Tarmac for 4.5 hrs. Despite having access to them we were initially grounded due to weather but it became unbelievable. Excuse after excuse. Staff wasn't very friendly either. Also no mention of bag fees during flight purchase! Never flying frontier again."
Cons: "Never flying Frontier again. The fact that you have to pay every additional fee possible doesnt make the attractive "cheap" booking price worth it. Never have I heard of paying to carry on your small bag- absolutely ridiculous! Then to pay for subpar seats and any beverage was the final straw. I will not be reccommending Frontier to anyone I know."
Cons: "Bag fees, landing in Fort Collins, no ground transportation information"
Cons: "Left almost 4 hours later due to weather. Though this can't be controlled, the staff were obviously annoyed and didn't care. In that siutation, high quality customer service is necessary. Frontier wasnt able to rebook me on a flight to my destination and had no options until 2 days later (I was going to a wedding). They then only refunded half of my flight."
Pros: "We aren't even to Los Angeles yet. Our flight was delayed so long in Omaha we missed our connecting flight!! I'm still in Denver!"
Cons: "It took you 2 hours to find my luggage! It was awful. Never flying frontier again!"
Pros: "low price"
Cons: "uncomfortable seats, hard as a rock and did not recline. not very friendly flight attendants"
Cons: "I was supposed to leave at 3:20pm on Thursday March 24th. At about 10am I got an email saying my flight was on time. Then later I got one saying it might be canceled, and then I got one saying it was canceled. I called right away & was on hold for 40 MINUTES! I was at a conference so had to miss much of a session I was in which was very frustrating. Then I was told the soonest they could get me home would be Sunday evening - really?! They couldn't even help me with another airline. So then I asked for a refund & decided to just drive home. They gave me the refund but it was significantly less than 50% of my entire round-trip ticket. They said that was because the flight out to Omaha (that I had already taken) was a lot more than the flight back to Denver - again, really?! Also all their extra charges are ridiculous - charging $30-$35 to check a bag - even more if you wait to check it once you're at the airport; and charging even more for a carry on. AND charging you if you want to chose your seat?! Do airlines not know you're going to be bringing luggage?I will NEVER fly Frontier again."
Pros: "Price of the ticket."
Cons: ".this was definitely a "no frills" flight."
Cons: "The fact that they charge extra for everything - carry ons, seat assignments, any snacks - their advertised price is NOT their price."
Pros: "in Denver they held the plane"
Cons: "We had to change planes in Denver, when we should have had a straight flight"
Pros: "The crew was pleasant."
Cons: "The charge for EVERYTHING! Bags, boarding, seating"
Pros: "The crew was curtious"
Cons: "The delay was fine. It happens. The fees, however, are ridiculous. This company actually charges for water. WATER! I get that they are a cheaper flyer, but when you add up all the fees, I could have flown on Southwest"
Pros: "Overall good."
Cons: "You pay for everything. They use to at least offer a small drink free. Short flight no entertainment. Luggage fee should go away when having only 1 suitcase. Maybe a small fee for additional suitcases."
Pros: "they forced me to pay $25 for a small carry on and the overhead bins were practically empty. Not cool!"
Pros: "The people were nice. Everything went smoothly."
Cons: "I found out literally 30 minutes before leaving for the airport that my Cary on bag would cost more than a checked bag. I didn't have money for either, and packed in a backpack, which barely fit under the seat because the seat design has changed. Some warning on a change to the baggage policy would have been nice."
Pros: "Great fares"
Cons: "Too many hidden fees"
Airlines flying from Nebraska to Colorado have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Nebraska to Colorado
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