Daily cleaning, installation of cabin HEPA filters on flights from Nebraska to Eugene
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Scores according to KAYAK customer reviews
Pros: "No delays, flight crew excellent and courteous. Prompt boarding and smooth takeoff/flight/landing."
Cons: "Not much. The Q400 doesn't have very wide seats and no WiFi, but this isn't much to complain about, as it's a small plane."
Pros: "Awesome crew. Service was well above expectations. Thanks"
Pros: "The flight was shorter than scheduled"
Cons: "One snappy and short attitude from an attendant"
Pros: "Fun crew!"
Pros: "The wine!"
Pros: "Boarded on time and got to the destination early. Never flows Alaskan Airlines before but will definitely remember the great experience"
Cons: "Nothing. All great"
Pros: "Crew was great, seat was ok"
Cons: "Everything was groovy"
Pros: "Love Alaska Airlines"
Cons: "Haven’t had it yet"
Pros: "Alaska airlines sick. It is the worst."
Cons: "Missed the last connection by about 30 minutes because of their mistake. The plane did not wait and I sat as t the airport for 7 hours (all night) without an apology or any food or water. These people don't give a damn about their passengers."
Cons: "All was well!"
Cons: "Went to ticket counter at 5:33 and talked with Tyler L, whose boss Jerry had instructed him to not let passengers check in after 5:30. The flight was at 6:10. Tyler smugly smiled while refusing to print a boarding pass, then was unable/uninterested in helping me rebook. I had gone through security and couldn't find boarding pass email. I went through checkin the night before but apparently it didn't finish. Talked with security about getting back to front of the line. I had 30 minutes to walk 600 ft and absolutely could have made that flight. Called 800 number to book a new flight."
Pros: "Fast boarding and take off, arrived early and didn’t have to wait for bags."
Pros: "love direct flight from Omaha to Seattle. timely in getting us off. Crew very responsive. coming through several times to offer us water which is great for a 3 hour flight. thanks."
Cons: "we both bought food. Mine was great. his was mediocre. through no fault of Alaska airlines. we were in row with 3 seats. the other gentleman had a very high weight. He struggled to get his seatbelt to close. Not sure what you can do to fix that. Just a growing USA problem. Where he needed a seat and a half."
Pros: "Seeing me seated next to a young person big enough to need more than one seat (couldn't lower the arm rest), a flight attendant found another seat for me without me asking."
Cons: "If a person needs two seats, maybe they should buy two seats. The streaming movie only came it fitful bits, far inferior to previous provided screens. It also took about twice as long to play as a result. And of course, checking a bag should not be an additional cost, nor should a meal on long flights."
Cons: "Rude people. Guy next tp me was offered food. I'm pregnsnt and wasn't offered food"
Pros: "Every Alaska Airlines employee went above and beyond to make sure our family had a great travel experience. Our seats were assigned together, we were not charged for checking smaller bags, and the beverage/snack service was fast and they checked back often. Seats on this plane were roomy and the flight was not over-crowded. Boarding and de-boarding were easy and relaxed. Arrived ahead of schedule."
Pros: "All of the above"
Cons: "All of the above"
Pros: "great job."
Pros: "The food options and prices were great."
Cons: "The entertainment wasn't working for most of the flight, so it really wasn't worth the $10 I paid for it."
Pros: "I liked that the flight was non-stop."
Cons: "There was satisfied with all aspects of the flight."
Pros: "easy boarding, left on time, no delays, landed on time & quick to exit, flight crew was outstanding, I knew not to bring a rollerboard suitcase on this small plane so I did not have to gate check my bag"
Cons: "the plane on this flight is small, rather uncomfortable seat in 1A due to narrowness of plane in front, but for a nonstop from EUG to SJC it's worth it"
Pros: "it was on time and boarding was quick. Crew was nice."
Cons: "the mini plane was scary. It felt like it was going to fall apart. The pilot could have alerted that he was about to land because it was frightening to just land, after being in extreme turbulence most of an hour. Plane is very very small. I don't know how a large person would fit in a seat."
Pros: "Not so friendly attendants as the Seattle to Denver leg."
Cons: "Was told to keep my phone in 'Airplane' mode the entire trip. Short trip, maybe the attendants had too many duties to perform for a short trip."
Pros: "Comfortable, Smooth, and on time!"
Pros: "Very pleasant and attentive."
Cons: "Wanted to pay for a first class upgrade, when seats were available, that those were for free upgrades for perk members. Why offer to sell them if they are free for frequent flyers?"
Pros: "From checking in to my arrival to getting my bag at my destination, everyone was so kind and helpful. Best customer service I have had in an airline. The cheese plate was delicious."
Cons: "The red wine was not the best quality."
Pros: "Stewardess stylish accessories to uniforms."
Cons: "Pilot error of a few inches off when parking after landing. Could slow down and pronunciation more clearly"
Pros: "Complimentary drink"
Cons: "Would like to see a better quality snack. Ingredients in cheezits is not real food. nuts would be better. Preferably organic."
Pros: "The crew and the onboard entertainment were great."
Cons: "Delayed flights. Warm limited drinks."
Cons: "The flight that I booked is from Omaha to Guangzhou, but you guys gave me the ticket shows that there has one stop by Canada, and I don't have the ETA so that the stuffs wouldn't let me get in the flight and I can't make my trip on time! I don't think that is my bad because as a customer YOU( this APP) should be able to let me know I need to get the ETA to support me stop by Canada before I book the ticket from YOU GUYS, and I don't know that, so that I can't get in the flight which is make me feels really tough! And I know that it is not just happen to me but also it happen to other people, there has some people has the same problem as I do, so I don't think you guys should do that! DO NOT sales us the ticket that can't let us get in the flight! As a public APP. You guys should make the notes when you sale the ticket, say" there has a one stop by Canada, IF U don't have ETA, pls don't book it!" Let the people know so that we won't get any trouble OK?!?!"
Cons: "- it was miserably hot and there was no air circulating - sat on runway for 30 mins wiht no announcement about why - plane was cramped and old"
Pros: "Flight attendants were great. Didn't have to wait long if I asked for refreshments."
Cons: "Needed more instructions on making your cell phone work to get movies, especially that you had to do it before you took off."
Pros: "Really you can't beat a non-stop flight. I travel to Nebraska from Seattle several times a year - I have been stranded in Denver, laid over in Phoenix, routed to the Twin Cities, Vegas, Salt Lake - Alaska non-stop to Omaha has made my lfe a lot better! Friendly service; hassle free boarding - your Omaha ticket counter staff are the best."
Pros: "Same as above"
Pros: "Friendly staff. They offer 'a la carte' storing of carry-ons upon boarding. One flight even offered free check-in of bags that went all the way to our destination because of limited overhead compartment storage. Most flights were on time. We had one flight late and the person at the counter was able to get us on another flight so that we didn't miss our connection - this was stellar customer service."
Cons: "It's just a fact of modern-day air travel, but those planes are so incredibly cramped! Had a bit of trouble with online checkin for our departing flight. I wish you could also make it policy for customers and crew to avoid fragrances. We were accosted by people who bathed in bad cologne!"
Pros: "Not much."
Cons: "No food service because of imminent turbulence that never happened."
Cons: "Announcements for this flight were mumbled. The attendant needed to slow down and enunciate!!!! It was very frustrating and could lead to someone missing flight. Couldn't even tell he was announcing Eugene flight."
Pros: "Alaska Air has consistently been a high performing airline. I especially like that I can print out my boarding pass AND luggage tag online. The staff have been friendly and helpful and the planes are always clean. No wonder they have been top rated for over four years! THANKS!"
Pros: "Boarded and left on time. Short flight so I can't speak to the food or entertainment offerings. Crew was pleasant although probably at the end of a long work day. This is no small thing for people who must deal with the public all day in a small space. It was appreciated!"
Cons: "Nothing to complain about. Nice quick and efficient hop."
Pros: "You know, the plane was crowded, it was a puddle jumper, but I was seated with another woman of a certain age who was so in sync with my joys, concerns for our world, fears for our kids, grands and greats, but hopeful that all will turn out. We were so immersed in our conversation the trip felt like 5 minutes long. Neither of us were skinny miniies and cramped in those 'child-sized' seats made no difference, we so enjoyed our visit. When disembarking, there was a male attendant who said, and I paraphrase: This plane has exits both in front and in the back, you may choose whichever one you choose, but if exiting from the rear door, please be careful (and in light of our destination, I must caution you to DUCK.' Well, Eugene, OR? Ensued chuckles, Go Ducks! and much tittering. I complimented him on his sense of humor and myself said "Alaska Rocks!". Just sayin.... Lynne Ledingham, Alaska flight 2081G"
Pros: "I was impressed with the friendly stewardesses. They boarded us quickly. It was nice to being a bag for free too. This was my first Alaska Air trip. The seats were more reasonable with space for my knees. Thank you."
Cons: "I requested a wheelchair ahead of time when i booked my flight and asked at omaha airport to make sure i would have one in seattle. No one was there with a wheelchair. I was on a time crunch and couldnt wait until they located one. This caused me discomfort and aggravation."
Pros: "Cabin was nice and warm during flight. Crew were kind and easy to talk to. Planes ran on time too. Well done."
Cons: "The fact that it's owned and operated by Horizon,which meant smaller planes were cut (via a corporate choice), off from having wi-fi. Seriously? Why only give a few planes wifi access and then proceed to market your flights including wifi?? It's rather deceptive. :( This is a let down and ethically kind of stinky!"
Pros: "Trip was pretty delayed and they weren't great about communicating that. The inflight entertainment is nice though. Also fly bigger planes 2x2 for a 3.5hr flight is alittle cramped"
Pros: "Didn't take the flight, customer service refunded my flight cost when I canceled"
Cons: "I was re-charged a week after receiving my refund."
Pros: "Efficient boarding, quick flight, friendly flight attendants."
Pros: "We like how delta still has the middle seat open. Makes it feel more comfortable. Also the loading the back of the plane first. Always was a smart idea, glad it’s finally happening."
Pros: "Comfortable and safe flight."
Pros: "COVID safety measures"
Cons: "There was no in-flight entertainment via Gogo app / Delta Studio."
Pros: "Crew were friendlier than many other airlines"
Pros: "As expected of Delta. With Covid, even the food service understandably was limited. They had prepackaged goodies, albeit not much flexibility, but I had no complaints. Mid row was empty per Covid, for flight comfort, this was somewhat a plus. Knowing air was filtered with HEPA filters every 2 minutes with fresh oxygen and outside air mix was also reassuring."
Pros: "Great crew."
Cons: "As always, the seats in basic economy are as small as possible without actually being standing room only. I'm 5'7" and my knees are only about an inch from the seat back in front of me."
Pros: "The flight attendants have so much patience, it’s amazing. Because passengers are idiots."
Cons: "Do you really need to charge every person to pick their seat?"
Pros: "Crew was great, very generous with snacks and beverages, and prior to boarding we were able to switch flights and seats without problem. All the Delta agents were extremely helpful, and had great customer service!"
Pros: "Flight attendants were nice"
Cons: "The flight didn’t leave on time because the plane wasn’t ready for takeoff (the engines had to be warmed up... WHY would that not be ready when it was time?!) so we left 30 minutes late, didn’t make up any lost time at all in the air and we ended up missing our connecting flight because of it all."
Pros: "It suited the time i could travel"
Cons: "I felt although they said the two attendants were great they were at best mediocre especially the man"
Pros: "Flight was cancelled - we were moved to an Alaska Air flight. That is why all of the NAs. What was good is that the moved us to another flight in a timely manner. Also, the gate attendant kept everyone informed of what was happening."
Pros: "They were awesome"
Cons: "Nothing I was at my best on the best airline and crew"
Pros: "Loved the pilot telling us a little about the flight crew and their piloting experience(Air Force) , and how he kept us abreast of flight status/timing , as well as our location at various points along the route. The crew was very very nice!"
Cons: "More leg room"
Cons: "It was great"
Pros: "Nothing. Delta cancelled the flight with no explanation, and ruined our last day in Omaha."
Cons: "An explanation as to why the flight was cancelled, as well as help with finding alternative accommodation. We had to fly back very early via Atlanta, and spent the day in transit, which forced us to cancel a reservation in Omaha and erased our ability to enjoy the final day of activities there."
Pros: "Seats were comfortable. On time. Entertainment was outstanding. Made the trip “fly” by!!"
Cons: "Overall: pretty good."
Cons: "Delayed 3 hours"
Pros: "Crews were nice"
Pros: "Landed safely."
Cons: "Late departure. Almost missed connection. Even though we planned a decent amount of time between flights. Always something causing delays when we leave from Newark."
Cons: "I was flying from CDG to LGD and my bag was lost, yet the baggage claim system showed it arrived...... Thankful I packed some essentials in my carry on. The bigger issue will be dealing with my medical insurance company to get medications replaced that were in the checked bag."
Pros: "That was a treat since I don't expect the option to watch movies on short flights Also, thank you for the healthier snack items- keep moving in that direction please!"
Pros: "Smooth. Fast boarding"
Pros: "On time boarding, quick, friendly staff, extremely helpful"
Cons: "Gate should be bigger to seat all passengers patiently waiting. Was a mess of people sitting all over the floor"
Pros: "I like everything!! From now on I'm going to travel with Aeromexico Very comfortable great service friendly."
Cons: "Everything was great!"
Pros: "The plane left on time if not a bit early."
Cons: "With the exception of 1 really nice flight attendant all the others were extremely moody and not helpful. I didn’t see one of them smile through the whole flight like they were just going through the motions. I’ve worked in jobs where you have to deal with the general public but you have a job to do and must smile and do your best to be helpful. I felt intimidated to even ask for anything like I was wasting their time. I love flying Delta and this was my worst experience yet."
Pros: "Great overall flight, as expected in Delta’s first class."
Cons: "Boarding was a little confused. Crew was excellent as usual, but seemed to stop service in the last hour. Food was good, but they ran out of my preferred option. No screen entertainment, but access to entertainment was available via the WiFi."
Pros: "A great flight overall. Delta provided a lot of entertainment options. Flight attendants were very friendly."
Cons: "I don’t like that we had to pay for our checked bag."
Pros: "Great. Love first class whenever price allows."
Pros: "The gate agent for this flight was a terrific multi-tasker. He was the only one at the gate managing both the incoming flight and my outgoing flight and he handled everything so efficiently, and with patience for customers' questions. He represented Delta very well."
Cons: "not prepared in Maintenance to fix a very small problem in an efficient timeframe. Also, this plane was very dirty ..bathroom, walls, seat rails, floors....not good Delta"
Cons: "the inefficiency and extra steps required to travel. Quite lacking in smooth transition between flights, significantly below expectations relative to other airlines"
Pros: "Everything went smoothly."
Cons: "The row I chose for a seat was next to the bathrooms. Those seats don’t recline. Found it it’s very hard to sleep sitting upright. That made the flight and the first day of my international trip difficult. It would be nice for the sites seat selection feature to include such nfo on seats. I paid nearly $2000 for a shitty seat."
Pros: "Gate agent was fantastic! Her positive demeanor made for the delays and cancellations to not seem as much of an issue. She was extremely pleasant when explaining what was happening to flights, connections, etc. She was helpful when checking boarding passes to ensure that travellers were ok for their flight."
Cons: "Again, last minute notification of delayed or cancelled flights made things somewhat worrisome. The late notification led to me missing my nest connection in Minneapolis, and having to sleep in the airport until the following morning in order to transfer my ticket to another flight leaving in the morning/afternoon/evening...very nerve-wracking to say the least."
Pros: "It got me home, eventually."
Cons: "Poor communication, a 6 hour delay followed by a 7 hour layover (during which we had to sleep on an airport floor because Delta couldn't offer us any hotel vouchers). Gate agents disappeared after 7pm becuase they were due to be done with their shifts when our flight was originally supposed to leave at 6 pm. It felt like we were trapped in the movie The Terminal. Oh! And our bag was misrouted, because that was just how things went those 2 days. All in all a 6 hour trip turned into 18 hours. I could have driven home in that amount of time!"
Cons: "2 hr delay"
Pros: "Not applicable"
Cons: "The flight was delayed twelve hours and was not given any compensation even though i had to stay the night at the airport with no blanket or pillow and no freebies of any sort. The gates kept changing. I got up to move to the correct gate at least four times during the night. The next mornings flight was behind schedule as well. I want compensation for my poor delta experience."
Cons: "When plane landed early and waiting on another plane to move so we could get off plane over yhirty minutes waiting"
Cons: "They said we would get there on time even though we took off late so that what we told our ride. Ended up about 30 minutes late. Did not like that."
Pros: "My comfort zone seat"
Pros: "I called ahead to get a seat assigned. I suffer from minor claustrophobia and the lady at the call center was kind enough to seat me somewhere spacious."
Cons: "Snacks could be better. Although the biscoff cookies are excellent and the crew was on their game making sure we had our snacks. I wish that for a flight as long as NY to MIA, they would offer more of a meal."
Pros: "Ontime boarding, few minutes delay made up enroute for ontime arrival."
Cons: "Cabin service interrupted by turbulent weather."
Pros: "On time flight"
Cons: "Cramped seating in coach. Think comfort not profit"
Pros: "Overall, the flight was very smooth and I thought the crew did a great job."
Cons: "I know this is a federal regulation, but I have to mention it as it is part of the boarding process. For the life of me, I can't understand why it is necessary to go through security again after re-entering the country. Understandable that I have to go through customs, but going through security again is ridiculous."
Pros: "Wifi for entertainment worked well"
Cons: "No longer have entertainment on back of seats"
Cons: "Seating has gotten WAY too tight. Will not do that again ... discomfort, inability to even stretch a little bit caused painful nerve flare?"
Cons: "Two overhead bins burst open during takeoff. it's pretty scared when luggage could potentially come flying at your face."
Pros: "It was a pretty comfortable flight, with lots of options for entertainment. The food they serve was fairly good and the whole crew was very helpful and kind."
Pros: "Plane was comfortable"
Cons: "In order to leave airport on time (plane came in late) they claimed overhead space was full and that remainder boarding passengers had to check their bags. (Bags to be picked up in baggage claim) When walked into plane saw plenty of overhead space for carryons!"
Pros: "Friendly crew. Good price. Upgraded to comfort seating without charge since I'm a Delta sky priority flier"
Cons: "Seats uncomfortable."
Cons: "Flying on a different airline"
Pros: "Crew was good."
Cons: "Plane was late, changed the gate on us and at 66 that's a big deal."
Cons: "I was scheduled to sit next to my husband but at the last minute, our seats got changed and we were split up, having to both sit next to strangers. Not acceptable during a pandemic when we had our seats booked, confirmed, and checked in."
Cons: "The WiFi could have worked"
Pros: "nice new plane, lots of room"
Cons: "No fuel available"
Pros: "Appreciated the opportunity to upgrade at a reasonable price because the flight was so full"
Cons: "The "Miami based" crew were a little abrasive"
Cons: "No screens, poor WiFi connection and an hour late for mechanical issues. Things happen but waiting on a mechanic for almost the entire time to get there and fix it in 5 minutes isn’t acceptable."
Pros: "The entertainment options was awesome used the on board wifi and the flight cruised by"
Cons: "Boarding and deplaning is always such a hassle"
Pros: "The crew was very helpful."
Cons: "Sears are pretty tiny for comfort"
Cons: "Seats small"
Pros: "The crew was great!"
Pros: "Crew, seats, and smoothness of ride."
Cons: "You have to pay for seats to sit with your travel partner."
Cons: "Plane was very delayed, Crew seemed very inexperienced, and the plane had a maintenance issue after boarding as well. Overall, this was a very poor experience."
Pros: "On time"
Cons: "Seats are narrow and no leg room"
Pros: "Delayed 4 hours. Strung along the entire time. Awful experience. Inability to get hotel."
Cons: "if the crew/flight wasn’t filled with racist tendencies that forced a black man and his partner to take a new flight because his “tone” wasn’t to their liking when he responded to accidentally being the wrong seat, costing us 90 minutes at least of delays because they deplaned us all when all."
Pros: "Crew was great"
Cons: "boarding could have been better. the plane was half empty and the lady at the gate took my bag and let others bigger on the plane. I just thought she could have use a little better judgement. It was fine on all the other flights and within the guidelines. And there was lot of overhead space"
Pros: "Nice, efficient crew. Wheel chair & motor cart waiting for me as requested. Good flight."
Cons: "Cabin oppressively hot during boarding, stayed a bit too warm. Never found the power outlets that the plane profile in magazine claimed were on the aircraft."
Pros: "Everything worked out great."
Pros: "First class seating comfort and service. Even my flight in the main cabin was relatively comfortable, but I'm a smaller stature person so... On time promise kept every flight."
Cons: "Extreme noise from the plane at certain times (mostly takeoff which can't be helped, I guess) Sitting in the first row of first class you get the light from the flight attendant kitchen area right in your face (Seat 1A-3A specifically)"
Pros: "Crew was excellent, very polite, very helpful."
Cons: "Entertainment system would not play any movies or music. Eventually they got it working for most passengers, but around 20% including myself still had no service."
Cons: "Not being able to check .my bag through from Palm Springs and long layover in Philadelphia"
Cons: "They did not honor my isle seat request, no inflight entertainment at all in my seat and lost my luggage! This is unacceptable!"
Pros: "I am handicapped so I was concerned about my walker and ability to use stairs etc. The crew on the plant and boarding area couldn’t have been more helpful. I was impressed by the comfortable seats and friendly stewardesses. After the plane landed the first officer went to get my walker so I didn’t have to wait."
Pros: "It was ok"
Cons: "Took off 40 min late without explanation"
Pros: "Flight on time"
Cons: "No power outlets our video screens at seats. No food served on 4 hour flight."
Cons: "A passenger caused a delay in security, and as I'm rushing for the gate, the agent closed the door and told me I couldn't board. She then marked me as a no-show, while she was standing right next front of her. I had to spend the next 4 hrs on the phone, trying to get my tickets sorted out. Then, upon arriving at Heathrow,... No luggage. They told me it was still in Chicago. Upon finally receiving my bags, I find them full of sawdust and sand, and several items damaged. I will NEVER fly American Airlines again, and I will highly recommend to my friends and family to avoid them like them plague. Horrible service! Nothing but a run-around and not once did the agents apologise, even after admitting that my problems on this journey were due to a mistake made by one of their agents."
Cons: "Comfort is ok."
Cons: "Kiosk sign-in tried to sell several upgrades prior to issuing boarding pass. Very irritating! Seating was very cramped"
Pros: "We got there safe"
Cons: "Flight was delayed an hour because of a flat tire."
Pros: "Quick flight"
Cons: "seating too small."
Pros: "Staff was awesome!"
Cons: "As was getting in line for security, overheard it was at least a one-half hour wait. The wait was actually pretty close to 1/2 hr."
Pros: "The flight staff was great"
Cons: "I felt like I was sitting in low class by selecting economy. The plane was old with only one in flight entertainment option. There was a baby sitting behind me in a parents lap kicking my seat the entire time. Less leg room and space then the last time I flew AA. The food option was mediocre."
Pros: "- Great entertainment system and choices - Timely departure and arrival"
Cons: "- Marginal seat and leg room comfort for a 5'11'', 180lbs passenger"
Cons: "The woman in front of me pushed her seat all the way back. The people behind me were from Africa, and they talked really loudly. They didn't need to yell. Finally, why does American Airlines load the plane with the people who sit at the front first? It makes NO SENSE. Put the people who sit in the back on first. That way, you don't have to try to get past people in the front who are still trying to load their stuff or get seated. There has got to be a more efficient way of getting off the plane. We stood and stood waiting for passengers to get their stuff and disembark."
Pros: "Staff was fantastic."
Pros: "It was all good.it was"
Pros: "The entertainment selection was prolific, with many many movies to choose from including recent releases. The staff provided plenty of beverages to help the time slide by nicely. The seats had both USB and 110V power outlets which was awesome. The entertainment systems work with regular iPhone headsets which was good."
Cons: "Couldn't get our meal preference selected, Iberia page for the flight check-in didn't work at all, getting a page not found error. Then after calling Iberia, and getting the AA confirmation managed to at least get into AAs web site for the flight, but now it was apparently too late to change our food option, and AA wouldn't work with us at all, the phone agent event LIED on the phone suggesting we could talk to customer service at the airport to have them provide an appropriate meal option. The customer service line was CORDONED OFF at LAX, and getting help out of their agents was like trying to get blood from a stone. The worst customer service experience I've ever had, even than Comcast. Then, I guess this ticket is economy minus, you have to pay more for seats that aren't at the total arse end of the plane. WTF. Economy means economy, not the back end of economy, but now you gotta pay to "upgrade" to regular economy. I can't imagine what that must have been like for families of four with children who are being extorted just so they can sit together. Then at the airport, despite having been assigned a gate, the plane came into a different gate, and we're just sitting there slowly wondering more and more why there aren't many people around. Finally we have to go ask another airlines' desk where our plane is at (it never had a correct gate assignment on the monitors) to figure out where we had to board. No announcement, no agent at the old gate to direct passengers to the correct place. Upon traveling to London on the red-eye, they proceeded to keep the plane completely dark the entire trip. No attempt to help passengers adjust to the destination time zone at all. Trying to open a window resulting in being curtly asked to close it. Jet lag on eastbound transatlantic is bad enough without the airline making it worse. On the return journey the line for the gate was around the corner AFTER boarding had started, and people couldn't board in any sort of order. My entertainment system crashed, when they finally came round with food, I could ask them to reset it. Having paid for the Wifi, which is fine, it's an add-on service, it was difficult to connect to, my phone really struggled to bring up the sign-in page, and I had to reboot my laptop three times, clearing my browser cache to get it to connect. The connection and payment screens were very slow, which was because the wifi overall was very slow. I am sitting on the plane waiting to hear from my father about his critical surgery with my phone dropping on and off the wifi due to slowness and extreme packet loss (>50%). I had been hoping to get some work done on the flight, so much for that idea, I couldn't maintain a solid VPN connection for more than 5 minutes at a time. I will never fly AA again unless they are the last option at a non-horrible price. This was an emergency trip as it was, and booked through Iberia; thanks for nothing Iberia."
Pros: "On time"
Cons: "There seets are two small. And they dont sell alcohol. That sucks."
Pros: "Entertainment, 110 plugins for devices, internet."
Cons: "only free meal option was cinnamon cookies."
Pros: "The crew were helpful and as I have a disability they gave me a chair with moreegroom and closer to the exit."
Cons: "It took a long time before they offered beverages, we were in the air for more than 1.5 hours before they came by to offer drinks"
Pros: "The first leg of trip had a newer aircraft......potentially due to the "mechanical delay" that started the fiasco."
Cons: "I don't usually do reviews, but this experience has prompted me too. I usually pick American over other airlines even if the price is slightly higher but after this last fiasco I doubt I will fly with them again. From the start of the trip there was a delay. I was told that I would have to stay in a hotel in Charlotte because I would miss my connecting flight. I agreed and waited for my flight that was nearly 2 hours late. I arrived in Charlotte and retrieved my bag as instructed and went to the counter. The lady then stated that it was probably best if I tried to get on the last remaining flight even though it showed sold out because "there have been delays all day and plenty of people have been missing their connecting flights". So I rechecked my bag and headed to the game. This flight was delayed, as it was the last for the night, so that all the connecting flights could be made. Okay, that is fair enough....even though I didn't get to board and now I no longer had my bag as this is now on the plane. 30 minutes after the plane left I finally get my voucher for motel along with a $12 voucher for food that can only be used in the terminal restaurants......which are now closed for the night. After 30 minutes of trying to contact the hotel for shuttle information I was advised that they were no longer taking airline vouchers. I , again, approached the ticket counter and I was advised that I "would just have to wait because there are no rooms in the system at this time." And none of this instruction seemed professional or accommodating. After another hour I was approached that now there are no other options in their system for accommodations and I would have to pursue options on my own. So......the higher priced one way ticket just became $100 more at no fault of my own."
Pros: "Better than I thought it would be."
Pros: "The crew was fantastic as always and put people at ease even in the midst of a pandemic."
Cons: "The lady at the boarding gate at newark airport was extremely unpolite and with a very law service attitude"
Pros: "United’s crew were the sweetest. They knew I looked so tired, they took care of me and everyone on board!"
Pros: "Stewart eas helpful"
Cons: "Nonentertainment. Sears are narrow"
Cons: "United's In-flight entertainment did not work."
Cons: "My suitcase was broken. I will never fly United Airlines again."
Cons: "Flight was delayed 2hrs"
Pros: "They loaded the plane quickly."
Cons: "They don't enforce the carryon bag size. Overhead bins filled with large bags."
Pros: "On time. Friendly crew"
Cons: "Very tight. Not food except snack."
Pros: "Nice people"
Cons: "The seats are close and there is no real food"
Pros: "It was a typical flight."
Cons: "The screen/ video entertainment system was broken and the flight attendant was rude about it."
Cons: "Sat on the runway for over an hour with no explanation or timeline"
Cons: "When I landed in San Francisco, my ticket did not have a gate number on it. My layover was only 55 minutes long so I knew I needed to get straight to my gate. I looked at the screen of departures. The screen said Eugene was at gate 72. I rushed to gate 72 to find that on display screen for gate 72, it said boarding for passengers to Orange County. I then walked to information. The gentleman at information wrote down that my gate was gate 67. I hurried to gate 67 (with only 15 minutes until boarding for my flight began). At gate 67 I asked a United Airlines worker if I was at the correct gate. He said no, my gate was 72. I explained to him I was just there. He was very rude and said if I did not want to believe him, that's fine. I said no, I believe you, I just want to be certain I am going to the correct place as I should be boarding very soon. I started running back to gate 72. On my way I stopped at the United Airlines customer service desk and encountered yet another rude United Airlines associate named Irada. She told me I needed to wait my turn in line and could not help me, even though I needed to be boarding soon. I ran back to gate 72 and the board said Eugene. I asked a pilot who was sitting down on break about the reasoning behind the boards and he helped me. A pilot whose job is not at all in customer service was the one who helped while those with the job in customer service were rude. I was very exhausted and upset with the confusion and noone willing to help. I do not believe I will be flying with United anymore if associates who are supposed to be helpful are not."
Cons: "You forgot my TSA"
Pros: "Nice employees."
Cons: "Mechanical delay in fargo caused me to miss my connecting flight to Eugene by 5 minutes. Got to Denver airport asked the gate guy to call my connecting flight gate to see if they could hold the door for me, he said you got 10 mins go. I ran 30 gates and the door just closed and missed my flight. I am 25 weeks preg so my running time is slower then normal. Then they rebooked me on a flight that had an additional connect and arrived 4 hours later then expected. By the time I got to my new flight gate- it was delayed so would miss my next connecting flight. Long story short it's 3 hours past when I was suppose to leave and settled for s flight to PDX tonight getting in at midnight. My friend From eugue is picking me up in Portland tomorrow. It has been an unsuccessful flight. Almost cancelled and went home......"
Pros: "people were polite and nice"
Cons: "cramped seating"
Pros: "The plane didn't crash"
Cons: "You pay for everything- including wi fi. Cheapest, saddest flights I've ever had. Never again flying United."
Pros: "All perfect! Amazing how much nicer flight staff was!!"
Pros: "The crew was friendly and accommodating."
Cons: "no plugins on the plane."
Pros: "Crew and staff were helpful along the way. I had a pleasant experience overall."
Pros: "Boarded on time"
Cons: "Late to mke!"
Pros: "Nothing really."
Cons: "The fact that my bag got sent to LAX."
Pros: "Airport and crew on ground and in flight very nice"
Cons: "I'm a big guy and plane just to small"
Pros: "Good crew. Nice ground staff in SFO."
Pros: "Flight got in early small plane with small seats not for Fat people but fine for the rest of us"
Pros: "Almost didn't make my connection."
Pros: "empty flight--was traveling with infant and had a row to myself."
Cons: "milk products in the snack, gross. in flight entertainment was annoying and just a preview, prompting constantly for me to pay more. would have been happier without a bright screen blaring bad tv show clips in my face."
Cons: "Wifi didn't work"
Pros: "Everyone was beyond helpful and wonderfully nice."
Cons: "The seats on the 737 are uncomfortable."
Pros: "Nice airplane"
Pros: "Quick and easy boarding, friendly staff, On time/early to arrival"
Cons: "Not a lot of space for passengers- even someone small like me at 5'2 and 120 lbs. Flight was also a bit turbulent"
Pros: "I like the many options that I had to choose from for my filghts"
Cons: "That I could get my seat assignment when I place the reservation"
Cons: "Seats, lines, late"
Cons: "No snacks...free"
Pros: "Helpful crew"
Pros: "The United staff I interacted with were some of the friendliest people I'd worked with all day."
Cons: "Our first flight was delayed, which meant we'd miss our connecting flight. We were moved to a flight that would leave us in the airport for 8 hours. I called and someone got my onto an earlier flight, but when we showed up at the gate, we found out she hadn't finished the transaction and now there weren't enough seats for us. We were supposed to land in RIC by 2, but by the time we got a flight (which was again delayed), it was almost 10pm. The only helpful person I dealt with was John, who took my call to get us on another flight."
Pros: "Our flight was on time. Economy plus seats were roomy. Also, we had gate checked car seats and the pilots waited to ensure that they were delivered before de planing."
Cons: "My only complaint was that there was no food for sale. We had 2 hungry kids and we only got some free pretzels and a drink. It would have been nice if there was a snacks to purchase."
Pros: "View out the window"
Pros: "On time!"
Cons: "Many open seats but I was crowded into the back with several small children directly behind me and to the side who were wiggling, screaming, crying with parents correcting, chastising and singing to them. Thank goodness the trip was just over an hour and not any longer'"
Pros: "Smooth boarding. Friendly crew. Got us there on time, despite a late start That included a gate change."
Cons: "Was asked to check my carry on bag, because the flight was full. Meaning they sold the seat I purchased for my wife (who was unable to make the flight). I did so, but when I looked in the overhead bin after the flight, it was empty. When we arrived in Denver, I waited at the baggage carousel, watched everyone pick up there bags, until there were only 5 or 6 bags going around. I then went to a counter behind the carousel and asked about my bag. I was only then told that my bag had been there the whole time I was waiting."
Pros: "The crew members were friendly and efficient."
Pros: "People were very nice and friendly"
Cons: "Flight was rough & delayed"
Pros: "On time"
Cons: "The older female attendant was extremely rude . Noted her inability to communicate with an obvious mentally challenge teenager. This attenders needs to retire she appears to be very tired of her job giving United a very poor image."
Pros: "I did not like anything. Please people don't book through kayak. Scam website"
Cons: "Flight delayed. Stayed at airport for more than 2 hours. Baggage lost."
Pros: "All the staff working for United Airlines are very professional and caring. Wifi onboard was fantastic!!"
Cons: "One flight attendant reprimanded several passengers like Schiller children very loudly."
Pros: "It was ok"
Cons: "Not being in first class"
Airlines flying from Nebraska to Eugene have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Nebraska to Eugene
Masks required on board, masks provided on flights from Nebraska to Eugene
Social distancing seating
Middle seats unavailable to book on flights from Nebraska to Eugene
Testing for antibodies, testing for symptoms for flights from Nebraska to Eugene
Waiving of change fees. Search flexible flights from Nebraska to Eugene