Daily cleaning, installation of cabin HEPA filters on flights from Nebraska to Maine
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Scores according to KAYAK customer reviews
Pros: "Crew was great. Seats were comfortable enough. Delta inflight app worked well for entertainment. I will even brag on the fact we took Offa full hour late but somehow landed 5 minutes after scheduled."
Cons: "Departure time"
Pros: "Everything was on time and ran smoothly. The seats seem to have more room than most airlines. They were generous with drinks and snacks"
Pros: "Flight attendants were nice"
Cons: "The flight didn’t leave on time because the plane wasn’t ready for takeoff (the engines had to be warmed up... WHY would that not be ready when it was time?!) so we left 30 minutes late, didn’t make up any lost time at all in the air and we ended up missing our connecting flight because of it all."
Pros: "Crew was great"
Cons: "It was great"
Cons: "Customs when we arrived in MPLS. Around 300 people get off the plane and they have 1 TSA agent checking passports. Terrible staffing and management on their part. Pretty sad!"
Pros: "Nothing. Delta cancelled the flight with no explanation, and ruined our last day in Omaha."
Cons: "An explanation as to why the flight was cancelled, as well as help with finding alternative accommodation. We had to fly back very early via Atlanta, and spent the day in transit, which forced us to cancel a reservation in Omaha and erased our ability to enjoy the final day of activities there."
Pros: "Crew and food"
Cons: "Spacing between seats and overhead luggage storage. They ran out of room before the entire plane had boarded"
Pros: "Yeah...spacious leg rooms."
Cons: "Too bumpy landing at Jackson."
Pros: "It was a nice flight. No troubles"
Cons: "Plane was way too hot and stuffy, wasn't until about 20 min into flight before started to cool down."
Pros: "Amazing crew & comfortable seats."
Pros: "Boarding time, and timely departure"
Pros: "Entertainment on board"
Cons: "No service, very hard landing - many screams"
Pros: "Flight was on time and arrived a little early."
Cons: "I was seated next to a very large man (6’5” he said) and had no room in my seat. Thankfully the seats in front of us were empty and the flight attendant moved him."
Cons: "Ran out of snacks by the time they got to my row"
Pros: "The flight attendants were terrific. The food was marginal in business class"
Cons: "Plane delayed 4 times for a total of 4 hours"
Pros: "I love the overwhelming positivity exuded by the stallions in business class. Sometimes good things happen to mediocre coffee, others not so lucky!"
Cons: "The guy next to me looked like Joel Osteen and his daughter was actually Cardi B. I could feel the existential dread coming from their tray tables. Also, Lemon and Caramel cheesecake? What an awful flavor combination."
Pros: "Delta is always great to fly on, but this was not the best.."
Cons: "We had delays EVERYWHERE. What is usually a 40 minute flight from Birmingham to Atlanta took an hour & 25 minutes. Once I landed, I had to connect allll the way on the other side of the airport. Once in air, things were fine, just hot. However, due to weather, we had to fly for an additional 45 minutes in the sky. The crew was as nice as they could be in that situation just overall a frustrating."
Pros: "Great. Love first class whenever price allows."
Pros: "The gate agent for this flight was a terrific multi-tasker. He was the only one at the gate managing both the incoming flight and my outgoing flight and he handled everything so efficiently, and with patience for customers' questions. He represented Delta very well."
Pros: "Im a delta traveler I prefer delta over any other airlines so everyg went great kudos to everyone specially to my very friendly flight attended he was a male really funny. Movies great to bad I couldn’t finished the movie I was watching we arrived 20 minutes earlier so awesome."
Cons: "None everything great"
Pros: "The flight is short"
Cons: "Delayed from 930pm to 6am. Didn't tell us till almost midnight. Because of scheduling issues not weather or anything. The check in people had no idea what I was talking about when I tried to check in for my 6am rescheduled flight."
Pros: "Gate agent was fantastic! Her positive demeanor made for the delays and cancellations to not seem as much of an issue. She was extremely pleasant when explaining what was happening to flights, connections, etc. She was helpful when checking boarding passes to ensure that travellers were ok for their flight."
Cons: "Again, last minute notification of delayed or cancelled flights made things somewhat worrisome. The late notification led to me missing my nest connection in Minneapolis, and having to sleep in the airport until the following morning in order to transfer my ticket to another flight leaving in the morning/afternoon/evening...very nerve-wracking to say the least."
Cons: "Drab interior. This was a Jet Airways flight."
Cons: "2 hr delay"
Pros: "Not applicable"
Cons: "The flight was delayed twelve hours and was not given any compensation even though i had to stay the night at the airport with no blanket or pillow and no freebies of any sort. The gates kept changing. I got up to move to the correct gate at least four times during the night. The next mornings flight was behind schedule as well. I want compensation for my poor delta experience."
Pros: "My comfort zone seat"
Pros: "Space in seats was better than most airlines"
Cons: "That they charge for bags. It is now an industry standard, nevertheless, it's a way of stealing to customers. Airlines shouldn't charge for bags"
Pros: "Ontime boarding, few minutes delay made up enroute for ontime arrival."
Cons: "Cabin service interrupted by turbulent weather."
Cons: "All was well"
Cons: "The flight was over an hour late arriving ATL at gate after our original connection had departed. We had to change to later flight from ATL to JAX."
Pros: "Flights were both on time and boarded quickly. Crew was wonderful!"
Pros: "When I finally was assigned a seat (after my "Runaround"), I got a slight upgrade: Row 12 was a roomier seat and I got a choice of fruit for a snack."
Cons: "Runaround by gate agent: The gate agent was located about 15 yards from the actual gate. I waited there 20 minutes before anyone showed up, to get a seat assignment. When she showed up, she said she would not give seat assignments for another 15 minutes, so come back then. When I came back she said she wasn't giving seat assignments; go see the person checking in boarding passengers at the gate. That agent said she couldn't give me a seat, but watch the monitor for my name for seat assignments, then come back. Why couldn't the first gate agent say that instead of giving me the runaround and wasting my time???"
Cons: "Two overhead bins burst open during takeoff. it's pretty scared when luggage could potentially come flying at your face."
Pros: "Quick, efficient boarding. Good crew. Comfortable seats. On schedule."
Pros: "I liked the fact that they have a train to take you from one concourse to another!"
Cons: "Very busy airport! Boarding was delayed and flight was overbooked. I wasn't too happy but it could've been worse."
Pros: "Everything went smoothly boarding etc."
Cons: "Because of packed flight many of us had to check our luggage. Not horrible, but slightly annoying. As well as taking a long time to de-plane."
Pros: "I got home."
Cons: "Staff is ticketing were unhelpful in straightening out Boarding process. I ask for help and the agent came over and read the computer screen to me as if that was all he was there for."
Pros: "Flight attendants were competent."
Cons: "Air conditioning was extremely noisy."
Pros: "Was on time, in fact early. Boarding was smooth"
Cons: "The CRJ is just very small. No room in the overheads, no room below. Seat didn't recline, all average carryons have to be gate checked, the usual. Well it still beats driving!"
Pros: "Smooth boarding, no delays, quiet easy flight, arrived on time and quick deplaning."
Pros: "Just absolutely uneventful and quick."
Pros: "Everything was great from the check in process to the de-planing in Detroit. When we checked in at SLC the agent used my last name, which showed me the extra mile Delta staff will go to make the travel with them professional and curious. The flight left on time and when we arrived in Detroit our bags were already there waiting for us. Couldn't have asked for more!"
Cons: "Nothing at all"
Pros: "Friendly crew. Good price. Upgraded to comfort seating without charge since I'm a Delta sky priority flier"
Cons: "Seats uncomfortable."
Pros: "Appreciated the opportunity to upgrade at a reasonable price because the flight was so full"
Cons: "The "Miami based" crew were a little abrasive"
Pros: "The entertainment options was awesome used the on board wifi and the flight cruised by"
Cons: "Boarding and deplaning is always such a hassle"
Pros: "The crew was very helpful."
Cons: "Sears are pretty tiny for comfort"
Cons: "Seats small"
Pros: "Everything was clean and new feeling"
Cons: "Food on offer was uninspiring."
Pros: "The crew was great and I really appreciate how they accommodated a family with 4 young children"
Pros: "The crew was great!"
Pros: "Crew, seats, and smoothness of ride."
Cons: "You have to pay for seats to sit with your travel partner."
Pros: "Everything was great"
Pros: "The gate crew handled the delay as best they could."
Cons: "Seems that a crew timing out could be better anticipated."
Pros: "Nothing, the flight was cancelled and we missed our friends 70th birthday celebration."
Cons: "Staff at the ticket counter were curt, rude, and patronizing. They were ill equipped to deal with the situation."
Pros: "Pilot was very careful went around the storm that we could see from out flight nicely got us home safely. Great job."
Cons: "Even though I had a priority boarding I was told that I was suppose to stay with group 5. As a BA silver traveller I didn’t get the boarding priority."
Pros: "Delayed 4 hours. Strung along the entire time. Awful experience. Inability to get hotel."
Pros: "Time of flight"
Cons: "Aircraft had no screen, old, uncomfortable"
Pros: "Desk attendant was very kind, but clearly had no idea what to tell us."
Cons: "See previous flight post, another delay for mechanical issues, another round of poor communication."
Pros: "Connections were good. Travel overnight ideal. Food good."
Cons: "A wheelchair was requested in Philadelphia, but it was not there. The crew called 8 times, but no one came. I finally grabbed an abandoned wheelchair and pushed my mom through 2 terminals to catch our plane that was already boarding. ☹️"
Cons: "Too many delays that made me miss the original time I was to catch my connecting flight. Missed my appointment in Spain as a result..."
Pros: "I am handicapped so I was concerned about my walker and ability to use stairs etc. The crew on the plant and boarding area couldn’t have been more helpful. I was impressed by the comfortable seats and friendly stewardesses. After the plane landed the first officer went to get my walker so I didn’t have to wait."
Pros: "I loved the attitude and helpful approach of the female flight attendant working the AA gate for the flight I took from DFW to COS last night (6/13). Truthfully, it was almost like I was back with Southwest. She was kind, calm, polite, efficient, and capable. Very rare in my experience with American Airlines yesterday. Interacting with her was refreshing."
Cons: "Getting home to Colorado Springs at 11:30 PM, taxiing for 15-20 minutes, and then waiting another 20-30 for checked luggage! Never have I waited that long during and after a Southwest flight! AA could truly learn something from their more modest counterpart. I have all but decided to resume my drives to Denver every other week rather than risk more and more time and poor experiences with AA flying in-and-out of Colorado Springs."
Cons: "Took off 40 min late without explanation"
Pros: "Turkey sandwich snd boarding went smoothly"
Cons: "There was no entertainment and since there is no WiFi for most of the flight due to being over water the flight seemed longer than what it actually was."
Pros: "Flight on time"
Cons: "No power outlets our video screens at seats. No food served on 4 hour flight."
Cons: "A passenger caused a delay in security, and as I'm rushing for the gate, the agent closed the door and told me I couldn't board. She then marked me as a no-show, while she was standing right next front of her. I had to spend the next 4 hrs on the phone, trying to get my tickets sorted out. Then, upon arriving at Heathrow,... No luggage. They told me it was still in Chicago. Upon finally receiving my bags, I find them full of sawdust and sand, and several items damaged. I will NEVER fly American Airlines again, and I will highly recommend to my friends and family to avoid them like them plague. Horrible service! Nothing but a run-around and not once did the agents apologise, even after admitting that my problems on this journey were due to a mistake made by one of their agents."
Cons: "All the different prices for seats. I think it is a stupid system. Miss the good old days of air travel."
Cons: "Kiosk sign-in tried to sell several upgrades prior to issuing boarding pass. Very irritating! Seating was very cramped"
Cons: "Our connecting flight was late and they next flight left 5min early?! WTF! We missed the flight by 3min. 10 other people missed the flight too. Now our whole day is blown waiting nearly 6hrs for next flight."
Cons: "Delay due to mechanical glitch which should have been checked before boarding"
Pros: "Spacious aircraft for a relatively short flight. I usually take a smaller aircraft that requires us to check our luggage. I'm reconsidering where I will have layovers now."
Pros: "the crew went out of their way to make you feel as comfortable as possible very nice"
Pros: "It was on time and there was a pillow & blanket waiting in every seat."
Cons: "Poor video screens, no choice in fils without downloading & paying for their WiFi, and film language kept changing randomly from English to Italian!?!"
Pros: "Everyone was so helpful. The flight was very quiet and peaceful."
Pros: "comfortable seats, pleasant crew"
Cons: "The crew came late and the boarding was delayed by about 2h and I missed my bus connection to Boston..."
Cons: "The passport check point was horrendouslyorganized as was boarding in Barcelona. My vegetarian sandwich served for lunch was nothing more than Dry bread, two cucumbers and a piece of iceberg lettuce- just awful."
Pros: "It was all good.it was"
Pros: "I liked that there were no stops."
Cons: "I had an instant panic attack when our flight was delayed because a box cutter was found under a seat on the flight that just arrived. I get honesty, but I was seriously reconsidering getting on the plane, because what if they missed something? I was working out in my head what would happen to our pets if we died on this flight, because we don't have a will yet."
Cons: "Prices, of course. No one wants to pay the prices. My company is small and we check pricing all the time."
Pros: "That it went smooth and had room on the flight. Crew was good."
Cons: "Need more than just pretzels on the plane to give out"
Pros: "The crew were helpful and as I have a disability they gave me a chair with moreegroom and closer to the exit."
Cons: "It took a long time before they offered beverages, we were in the air for more than 1.5 hours before they came by to offer drinks"
Cons: "It's getting progressively pricier with all kinds of added fees and the seats and spaces smaller. It's rediculous..."
Pros: "Flights were on time. Airport was clean."
Pros: "The first leg of trip had a newer aircraft......potentially due to the "mechanical delay" that started the fiasco."
Cons: "I don't usually do reviews, but this experience has prompted me too. I usually pick American over other airlines even if the price is slightly higher but after this last fiasco I doubt I will fly with them again. From the start of the trip there was a delay. I was told that I would have to stay in a hotel in Charlotte because I would miss my connecting flight. I agreed and waited for my flight that was nearly 2 hours late. I arrived in Charlotte and retrieved my bag as instructed and went to the counter. The lady then stated that it was probably best if I tried to get on the last remaining flight even though it showed sold out because "there have been delays all day and plenty of people have been missing their connecting flights". So I rechecked my bag and headed to the game. This flight was delayed, as it was the last for the night, so that all the connecting flights could be made. Okay, that is fair enough....even though I didn't get to board and now I no longer had my bag as this is now on the plane. 30 minutes after the plane left I finally get my voucher for motel along with a $12 voucher for food that can only be used in the terminal restaurants......which are now closed for the night. After 30 minutes of trying to contact the hotel for shuttle information I was advised that they were no longer taking airline vouchers. I , again, approached the ticket counter and I was advised that I "would just have to wait because there are no rooms in the system at this time." And none of this instruction seemed professional or accommodating. After another hour I was approached that now there are no other options in their system for accommodations and I would have to pursue options on my own. So......the higher priced one way ticket just became $100 more at no fault of my own."
Pros: "Better than I thought it would be."
Pros: "Great crew is what made the short flight awesome!"
Pros: "Very friendly. Quick & semi efficient."
Cons: "Need bigger chairs for bigger people."
Pros: "The fact I made the flight"
Cons: "Nearly missing the flight that my luggage did not arrive with me that I had to go back to airport 6 hours later to get it!!!!!"
Cons: "Free wifi"
Pros: "One attendant did it all. And very well. Impressive."
Cons: "More snack options."
Cons: "Long delay."
Pros: "Boarding went smoothly.Discomport"
Cons: "Discomfort of small space"
Pros: "Very annoyed with the direct tv. No gluten free option for food/snacking."
Cons: "comfortable seating. nice staff. on time flights."
Pros: "Again, on time and great crew."
Pros: "I’m still in Lincoln every united flight other than those our of Chicago have been delayed by 5-7 hrs and or canceled it’s been the worst trip iv ever taken"
Cons: "I’m still in Lincoln every united flight other than those our of Chicago have been delayed by 5-7 hrs and or canceled it’s been the worst trip iv ever taken"
Cons: "United Express flies out of Terminal A at Newark (EWR) and routinely they do not have Precheck lanes open. Despite flying on the Saturday after Thanksgiving they only had one mixed security line open. When I asked TSA they said they simply weren't staffed to have a Precheck line open. Everyone was working diligently but this happens every time we fly United out of Newark. Traveling with 2 small children it is incredibly frustrating to have to go through the full security line, take off our shoes, and take all of our electronics out of our bags."
Pros: "I got to my destination and didn’t die."
Cons: "Poorly marked gate. Late boarding time. Sat on shuttle for 20 minutes before they took us to the plane. Then we sat on the plane with the heat blasting and no air available. Flight was delayed due to maintenance."
Pros: "Left and arrived on time. Great flight attendant."
Cons: "Leg room was barely sufficient to open and use my laptop."
Pros: "A FUN HAPPY TIME AS THE CHAPS WHO SAT EITHER SIDE OF ME WERE CHATTY AND HUMOROUS - THEY WERE HAPPY THAT COLUMBUS DAY WAS TO BE CELEBRATED THIS PAST MONDAY AND WHEN I TOLD THEM I WAS TO CELEBRATE CANADIAN THANKSGIVING WITH MY SON AND HIS AMERICAN WIFE AND THEIR 2 CHILDREN - WELL LET'S JUST SAY THE 3 HOURS OF THE FLIGHT FLEW BY. SMILE"
Cons: "Late departure; tiny, smelly plane; cranky flight attendant."
Pros: "Will never fly UNITED again no matter how cheap!!!!!"
Cons: "Will never fly UNITED again no matter how cheap!!!!!"
Pros: "That my suitcase was stowed"
Cons: "Waiting 11 hours for the flight"
Cons: "They could have used the bathroom to stuff a few more people on this flight. Whoops, no, bathroom not clean. Tray broken on seat. Seated in last row and asked to close bathroom door of it opened during takeoff. Seated next to very large passenger who wanted to share my seat. Sat on tarmac for 30 minutes waiting to take off. For this, I paid $650."
Cons: "You have to pay to watch the movies."
Cons: "The plane was freezing. I needed to put on socks--really wished I had packed wool ones. The seats were cramped and mine did not recline."
Pros: "Not really impressed"
Pros: "The flight out went very well and the United staff were all friendly, very helpful individuals in all positions."
Cons: "Our return flight was delayed due to maintenance, but when we finally departed the Pilot didn't waste any time getting us back to OKC."
Pros: "Flight attendant noticed my husbands t-shirt from Galveston and talked briefly about it. Smooth flight."
Cons: "Since it was a smaller plane the seating room was tight."
Cons: "Although the flight was scheduled to depart quite early, it was delayed twice. Weather was good, but incoming flight was late. Then there was no cabin attendant-40 minute delay. Few amenities in Terminal A of JFK."
Pros: "Busy & hectic with a very full flight, but staff was attentive & friendly."
Cons: "All fine"
Cons: "The cabin was too hot."
Cons: "The gate agent for United at Newark was very rude and dismissive. Would not answer any of my questions or anyone who attempted after me. His attitude was very poor and seemed to not care about his job. Plane was late arriving in Portland Maine."
Cons: "The flight was fine, but my flight was cancelled on the 29th and the agent who helped rebook my flight was abrupt, then I get to the airport on the 30th and the flight is delayed another 2 hours. Of course it was all "weather" related, so no help from the airlines. I'm not a satisfied customer. I would have flown Delta if it was possible."
Pros: "On time...."
Cons: "Bigger plane than usual.."
Pros: "Our connecting flight was more comfortable than flight from San Francisco"
Cons: "Delay because of change of plane and 3 gate changes"
Cons: "The pilot speeding up and then putting on the brakes time after time on flight from Norfolk 10:30 am to Dulles today. Very rough flight and it was beautiful smooth air today. I'm a private pilot and could not figure out what was going on,"
Cons: "Long wait on the plane on the tarmac."
Pros: "Flight attendant very friendly and helpful Seat row layout of 1 and 2 On time Legroom adequate Smooth flight"
Cons: "Cabin temperature became too cold Seats small Engine noise drowned out announcements of pilot and flight attendant Narrow uneven disembarking ramp at Portland Jetport Lack of clarity about flight gate in Newark. I checked in at Terminal C and had to take a shuttle bus to Terminal A"
Pros: "On time quick flight."
Cons: "No legroom, snack a joke, no entertainment."
Pros: "Flight staff was wonderful."
Cons: "Newark Airport. The terminal was probably 60 degrees. Navigation signs were the least helpful of any airport I've flown out of or into."
Pros: "Finally arriving at the destination."
Cons: "We were stranded in Newark with little to no air conditioning in 90 degree heat. Our flight was delayed 9 HOURS. I lost an entire day of my family's vacation because of United Airlines and their massive blunder. They said it was because there was no air conditioning, but at the same time they said their crew clocked out and we had to wait for new personnel to man the plane. I find it hard to believe that this couldn't be foreseen and avoided. By the time we finally got our crew, we then had to await for a storm to pass, and then 40 other planes had to take off first. All United offered in apology were $10 vouchers that expire in two days, and a free drink on the plane."
Pros: "On time and friendly to Portland as always."
Cons: "Please read above--I was standing at the gate waiting to board when the gate rep told me and another passenger there was only one seat left--on a flight I was confirmed on! The other passenger said he had a family obligation and the rep handed him the last ticket before I could get a word out. I felt so disrespected and like my business and money meant nothing to United. Then began my saga to get to Portland. Unbelievable."
Pros: "Pre-check with United"
Cons: "Did not get connecting flights boarding pass from the beginning. Short connection time - was very stressful"
Cons: "Upon arrival the flight attendant left me stranded on the tarmack without a wheelchair for 20 minutes. I have serious balance issues and was terrified. My connection was very tight and I barely made my plane to Portland. The pilot finally saw the problem and got the assistance I needed. This was the most frightening wheelchair experience I have even had."
Pros: "I wish I would have caught her name but the staff member at the boarding gate was fabulous! She is someone I would want representing my company."
Cons: "The wafer served with the beverage & my seat assignment stunk."
Pros: "I had no complications before/during this flight. It was as if the air travel angels were smiling down on me, making little decisions like, "Sure. Give her that rare luxury of having no one sitting beside her... twice in a row. And toss in not one, but two of those United Airlines cookies." (Those cookies are sooooo good.) Really, at the moment, I can think of nothing anyone could've done any better."
Pros: "There were empty seats and the very polite flight attendant offered for me to move without me having to ask."
Cons: "I arrived at my final destination and walked to baggage claim. I was just standing there waiting when a young girl walked by me in a uniform and said rudely and almost annoyed, "do you have a question". I replied that I was waiting on my bag. She then said these are it and I said so my bag has been lost? Without any empathy AT ALL she again, rudely and now most definitely annoyed said Do you have your bag tag? I said yes and she proceeded to walk away to a corner office. I assumed I was to follow. She took my tag, no communication at all from her, I said what are you doing and she replied I have to file a claim. She then proceeded to tell me that Newark Airport was horrible and never travel through there if I know what's good for me. This was extremely unprofessional. I was simply wanting some guidance from her on what to expect etc. I had to ask her what my next steps were. She handed me a flyer and said if I had any questions to call baggage information listed on the pamphlet. I left. The next day at about 1 p.m. I called the number and the update said my bag had left the airport and was out for delivery. Keep in mind that I had to work the next day after the airline losing my bag and had to purchase shower items etc due to them being in my lost bag. Portland jetport and my home address is less than 40 minutes apart, yet my bag did not arrive at my home until 8:30 p.m. and I'm also not confident it would have ever arrived because I called around 7 p.m. and spoke with someone who called the delivery service to ask their ETA. I paid $25 to check my bag and yet it was lost. What did I pay for?! If I can help it, I will NEVER fly United again and I'll be certain to tell everyone I know about my experience with this airline."
Pros: "I liked the sincerely friendly staff; they made it a pleasant experience."
Cons: "I would ha've liked free TV; ,I feel I've paid for it in cost of ticket."
Cons: "Plane was delayed. Missed connecting flight. Rerouting made a one stop flight into a 2 stop overnight flight. Reached my final destination 15 hrs late."
Cons: "Deverted to Newark to get to portland"
Pros: "Very polite, upbeat crew"
Cons: "Newark airport a mess!"
Cons: "There was no food served as well as no entertainment"
Cons: "This flight was cancelled and the later flights to Portland were all full, so I was offered a flight to Boston instead, with no refund for the bus ticket from Boston to Portland, and of course my bag did not arrive with me."
Pros: "Not much to say about an hour flight. Coffee could not be served due to weather conditions, not airlines fault."
Pros: "The crew and staff were very helpful despite poor conditions."
Cons: "Felt like I was not treated well as a united customer. Multiple cancelations without much help rebooking."
Cons: "Over four hour delay due to "crew unavailability.""
Cons: "That they charged me $65 for a carry on bag ..the person told me an amount went to the machine get a card get charged $5 extra for the card go to the counter they tell me a diffrent amount have to get a diffrent card more money..i made a facebook post to never fly with this company ever again"
Cons: "ALWAYS a delay or flight change. They charge for EVERYTHING. They even try to get you to sign up for credit card while on board. One of flight crew chewing gum and blowing bubbles."
Pros: "Comfortable seats and friendly crew."
Cons: "* Lack of information on what ended up being almost a one hour delay from the departing gate. * Sat on tarmac for 20-30 minutes waiting for a gate to open up."
Cons: "The payment for seat, carry on, luggage is ridiculous. Never again"
Cons: "It sacked! After waiting 1.5 hours and being told the flight was going to be delayed over 3 hours it was cancelled! These people deserve NO business!!"
Cons: "Landed but no one was available to park the plan so connecting flight passengers could catch their next flights. Almost like no one new the plane had arrived."
Pros: "They got me to Denver."
Cons: "We boarded on time (in fact, we were supposed to land 10 minutes early at 5:05, when our original arrival time was 5:16). At 5:10, the captain came on and said that we weren't going to arrive until 5:50, "because of a reroute from earlier." We weren't informed of this reroute until 5 minutes after we expected to land. We pulled up to the jetway at 5:45 and the jetway was broken. More specifically, the KEY to the jetway was broken and they had to call "someone from the city" to come fix it. Finally two people came and fixed it and we were able to get off the plane at 6:20 (amongst extremely disgruntled people shoving their way past the rows in front of them, which no crew member did anything about). Beyond this, the armrest between my fiance and me was missing it's plastic cover, so a bumpy piece of hard metal was digging into my elbow the entire flight. When I pulled out my tray table (from my neighbors armrest) there was gum smushed into it. I told crew and they said they'd clean it when we got to Denver, so I was stuck with it the entire flight. Last, the hidden fees associated with Frontier are insane. Our flight cost an additional $110 for seats and bags and we'll pay that again on the way home. $220 in hidden fees is absolutely unacceptable. People were actually crying at the gate because they didn't know they had to pay for all of this and didn't have the money. Not one thing mentioned here is an acceptable way to treat paying customers at any level."
Pros: "Staff friendliness"
Cons: "How close i was to the stinky guy next to me"
Cons: "no ability to get the seat to recline, even a bit."
Pros: "New interior, clean. Professional crew."
Cons: "Irritated by the carry on baggage fee... $90 for two items! And I had to pay for my cup of coffee!!!.. And just as irritating, our departure was delayed an hour waiting for the previous plane to clear the gate. The poor peopme arriving on our aircraft had to sit in front of the gate for 45 minutes holding their bladders. Not sure why they didn't do a gate change. Last bit of whining.... The new ultra thin seats are uncomfortable... Made my butt numb. And I couldn't use the fancy new ultra-thin tray table for my laptop because it was only as wide as my $2.00 cup of coffee."
Pros: "moved my seat up to the front' the handicap assistance"
Cons: "no snacks or free drinks"
Cons: "First, we were late which I understand. We sat after we landed for forty five minutes. My brothers checked bags were at a different baggage claim and it took forty more minutes."
Pros: "The extra charges, delays, the fees for ANY refreshment, the luggage delay/drop on the WRONG carousel. Terrible. Everyone on our flight shared the same remorse for booking Frontier after years of not. DONT DO IT!!!!!"
Cons: "I messaged frontier directly."
Pros: "The pilots and staff were great. It sucks that they have to be the bad guys and break the news to the passengers that if you want anything extra, it's going to cost you."
Cons: "Nothing is complimentary. I might as well fly with another airline. By the time you pay all the extras plus your ticket price, you're paying about the same or even a little more than if you would've just gone with another airline. The seats are so uncomfortable. Frontier is out to make money and doesn't give a rip about the customer experience in my opinion."
Pros: "Arriving at my destination."
Cons: "Paying for a ticket then having to pay for a seat on top of that as well as having to pay for a carry on bag. No complimenary beverages or snacks. No entertainment or wi-fi, even to purchase. Disorganized and unhappy crew. Worst flying experience from any airline I have been on."
Pros: "Crew were nice. No real complaints."
Cons: "Flight was delayed 3 hours. No snacks or beverages provided. Baggage is expensive."
Pros: "It's a quick flight."
Cons: "Arrival time kept getting pushed back and no one was there to even tell us why. 2 hours later when someone finally shows up I finally manage to get an answer. Our ridiculous wait was because Frontier messed up with their staffing. They were understaffed at the Denver airport. I had to find out on my own how much the flight was being delayed because the screens at the airport never updated. It was delayed by 20+ minutes several times during our wait with no hint as to when it would stop being pushed back. This made it extremely inconvenient for the person picking me up because they have to drive longer than I'm in the air, not to mention we didn't get back until super late because of it and had to miss all of our plans. Several other families on the plane also mentioned having to cancel their plans for the evening. When we finally land, their coordinating was apparently terrible and the gate we were to exit on was occupied by another plane so we are told we'll have to wait for a while. Which, to be fair, probably wouldn't have felt like such a big deal had we not already been delayed 2 hours. But it gave the impression of a lack of urgency or care for our time. Like we were just constantly being pushed to the back of the bus. In the past when I've encountered this kind of an issue at the hands of the airline, they always offered some sort of small voucher or free beverages on the plane or SOMETHING to make us feel valued and to affirm that they simply messed up and ruined many people's evenings. The crew apologized and I realize it had nothing to do with them, but from an overhead standpoint, this was ridiculous. Southwest and Delta have always been great about trying to make it up the customer even if it's something small like a free drink on the plane. Working in customer service myself, I'm pretty disgusted about the lack of communication on Frontier's part. A lot of frustration would have been resolved if they simply told us at the gate what was going on and why we kept being pushed back. After my return trip, I will probably stick with Southwest or Delta from here on out."
Pros: "Crew was reasonably friendly"
Cons: "Small hard non reclining seats,not even a free soda, or pretzels!,charges for carry ons!"
Cons: "They didn't announce the plane was going to be delayed until an hour and a half after we should have boarded. We were delayed 4 hours and 45 min. We missed our connecting flights and had to spend the night in the Denver airport. We were only given a $15 food voucher."
Pros: ""never frontier again" is what you hear from 90% of the crowd after a frontier trip. Bags took about 45-60min to get down to baggage claim. Do not use this airline if you value your time. Don't be fooled by low ticket prices l, they charge add-on fees for EVERYTHING."
Cons: "False advertising with prices, many hidden fees. Stuff that would be free at other airlines youpay extraat frontier"
Pros: "The ire of the seats was very good"
Cons: "I did not like the multiple delays that the air line had"
Pros: "Was a food flight"
Cons: "I had 2 delays making me late in Portland"
Cons: "I heard a flight attendant tell a mom to not have her kid eat off the food tray without a napkin on the tray because they do not clean them. What if somebody sneezes on that, the germs on that airplane gross I will never fly front tier again ."
Pros: "Te service, flight was just on time."
Pros: "I have not one single good thing to say about this trip."
Cons: "My flight was suppose to be a quick hop from Omaha to Denver. Unfortunately, there was thunder storms rolling through the Denver area, so we had to circle for 30 minutes then had to divert to FT Collins for a fuel stop. This is where it went from bad to worse. It took over three hours for them to fuel and get us back to Denver. We had to sit on the plane the entire time, but then the Captain gave us the option to disembark and make it our final destination. Some did, which meant we had to go through the entire weight and balance process before we could even fly. The paperwork took hours to get. The Captain kept telling us another 5-10 minutes. The flight crew had serious attitude and was not accommodating at all. They finally offered us granola bars after sitting for two hours waiting. Overall, I will never fly this airline again no matter how cheap the tickets are. This is a bare minimum airline and that's why the tickets are less expensive than other airlines."
Pros: "Nice people Clean aircraft Good service - when we were rerouted to Ft Collins for fuel, the crew passed out snacks and water."
Cons: "Frontier charges for EVERYTHING which is so strange that I can buy a ticket on the airplane, but then also have to pay for a seat! The least expensive seats should be included in the price of the ticket....OMG. They don't offer complimentary anything. Reminds me of my train ride through Yugoslavia in the '80s."
Pros: "Fellow passengers were fine."
Cons: "No food. No drinks. If you wanted anything...you had to pay. Even after being held captive in Tarmac for 4.5 hrs. Despite having access to them we were initially grounded due to weather but it became unbelievable. Excuse after excuse. Staff wasn't very friendly either. Also no mention of bag fees during flight purchase! Never flying frontier again."
Cons: "Never flying Frontier again. The fact that you have to pay every additional fee possible doesnt make the attractive "cheap" booking price worth it. Never have I heard of paying to carry on your small bag- absolutely ridiculous! Then to pay for subpar seats and any beverage was the final straw. I will not be reccommending Frontier to anyone I know."
Cons: "Very poor I paid for emergency exit seats an extra fee and they let anybody sit there that didn't pay I feel ripped off"
Cons: "Bag fees, landing in Fort Collins, no ground transportation information"
Cons: "Left almost 4 hours later due to weather. Though this can't be controlled, the staff were obviously annoyed and didn't care. In that siutation, high quality customer service is necessary. Frontier wasnt able to rebook me on a flight to my destination and had no options until 2 days later (I was going to a wedding). They then only refunded half of my flight."
Pros: "We aren't even to Los Angeles yet. Our flight was delayed so long in Omaha we missed our connecting flight!! I'm still in Denver!"
Cons: "It took you 2 hours to find my luggage! It was awful. Never flying frontier again!"
Pros: "low price"
Cons: "uncomfortable seats, hard as a rock and did not recline. not very friendly flight attendants"
Cons: "I was supposed to leave at 3:20pm on Thursday March 24th. At about 10am I got an email saying my flight was on time. Then later I got one saying it might be canceled, and then I got one saying it was canceled. I called right away & was on hold for 40 MINUTES! I was at a conference so had to miss much of a session I was in which was very frustrating. Then I was told the soonest they could get me home would be Sunday evening - really?! They couldn't even help me with another airline. So then I asked for a refund & decided to just drive home. They gave me the refund but it was significantly less than 50% of my entire round-trip ticket. They said that was because the flight out to Omaha (that I had already taken) was a lot more than the flight back to Denver - again, really?! Also all their extra charges are ridiculous - charging $30-$35 to check a bag - even more if you wait to check it once you're at the airport; and charging even more for a carry on. AND charging you if you want to chose your seat?! Do airlines not know you're going to be bringing luggage?I will NEVER fly Frontier again."
Cons: "I arrived 75 minutes before my flight and I was not let on because they had overbooked. I was flying in to be apart of a wedding proposal the following morning. The only option they gave me was to move it two days later. I had to pay more money to buy a southwest flight that still got me in late because they would only cover a portion of it. Will never fly with them again. Absurd that they wouldn't do more."
Pros: "Price of the ticket."
Cons: ".this was definitely a "no frills" flight."
Pros: "We got a great deal on the ticket price. Departed on time and arrived ahead of schedule. We were aware of additional price to check baggage and if we had a carry on - felt this was clearly stated when we made our reservation."
Cons: "Seats did not recline - depending on body size and height I feel some individuals could really be uncomfortable. Basically no frills but met our needs"
Pros: "I had never used Frontier as a carrie before but a change in travel required a last minute change and Frontier was the best option and price. Great website, flight crew, boarding process and for a no frills discount carrier, pretty comfortable, one position seat. It was nice to have room for my carry-on and my personal item in the overhead bins...due in large part to people not willing to pay the extra money for carry-on luggage."
Cons: "The price gouge for carry-on luggage ended up costing 2/3s of my total ticket price. I am glad I pre-purchased the carry-on since that was only $40. If you wait to gate purchase it's $60. Checked bags start at $35 so to get the zone1 boarding it was worth the extra 5 dollars. This is the only negative comment I have but it was also a positive and you have to expect something for a discount carrier so my 'negative' is more of advice than displeasure."
Cons: "The fact that they charge extra for everything - carry ons, seat assignments, any snacks - their advertised price is NOT their price."
Pros: "in Denver they held the plane"
Cons: "We had to change planes in Denver, when we should have had a straight flight"
Pros: "The crew was pleasant."
Cons: "The charge for EVERYTHING! Bags, boarding, seating"
Pros: "The crew was curtious"
Cons: "The delay was fine. It happens. The fees, however, are ridiculous. This company actually charges for water. WATER! I get that they are a cheaper flyer, but when you add up all the fees, I could have flown on Southwest"
Pros: "Overall good."
Cons: "You pay for everything. They use to at least offer a small drink free. Short flight no entertainment. Luggage fee should go away when having only 1 suitcase. Maybe a small fee for additional suitcases."
Pros: "they forced me to pay $25 for a small carry on and the overhead bins were practically empty. Not cool!"
Pros: "The people were nice. Everything went smoothly."
Cons: "I found out literally 30 minutes before leaving for the airport that my Cary on bag would cost more than a checked bag. I didn't have money for either, and packed in a backpack, which barely fit under the seat because the seat design has changed. Some warning on a change to the baggage policy would have been nice."
Pros: "Great fares"
Cons: "Too many hidden fees"
Pros: "Flying for cheap. Table trays are too small"
Pros: "Loved the pilots humor!!"
Pros: "New seats were slim and yet comfortable and full in the seat. On time departure and arrival Price"
Cons: "No coffee? tea? really? Leg room minimal Tried to choose seat online but only responded if I selected one costing yet more. Only 1 carry on no matter size Not enough space to open lap top fully with small table."
Airlines flying from Nebraska to Maine have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Nebraska to Maine
Masks required on board, masks provided on flights from Nebraska to Maine
Social distancing seating
Middle seats unavailable to book on flights from Nebraska to Maine
Testing for antibodies, testing for symptoms for flights from Nebraska to Maine
Waiving of change fees. Search flexible flights from Nebraska to Maine