Check-in process was unclear, leaving us uncertain about a lot of things, crew was not very friendly and welcoming.
Cons: "Being able to go home"
Pros: "The onboard store."
Cons: "USB ports. They were off."
Pros: "Seats were comfortable and the crew was great."
Cons: "While the entertainment system had good options, the screen was very unresponsive when pushing the buttons. On average, it would take me over 10 tries to get any on screen button to work. Gave up several times."
Pros: "La atención del crew en el avión"
Cons: "Aunque Sean viajes cortos ofrecer almenos bebidas"
Cons: "Bags did not make the flight. Served no water or drinks."
Cons: "Seats are too close together, very uncomfortable for long international flight"
Pros: "Modern screens and seats"
Cons: "The temperature of the entire cabin was super hot during the 10 hours of flight. Very discomforting"
Pros: "The entertainment was good and not laggy."
Cons: "The seats are too small, and close together. The back rests feel 90 deg when upright. The staff are dry and harsh (On both flights.) Boarding and unboarding through the runway, in a very crowded bus. The planes got uncommonly hot before the air conditioning started, with many passengers starting t"
Cons: "Todo estuvo excelente!!!"
Pros: "Arriving ahead of time"
Cons: "Too hot in the plane"
Pros: "Delay of 1 hour, but flight was good!"
Cons: "Poor boarding process"
Pros: "The seats were good and for once I felt like I had enough leg room. The entertainment consul had a good selection of movies and tv programs."
Cons: "The attendants were not very attentive and I eventually had to ask for a customs form since I never received one. I feel like long international flights should offer food without having to pay for it, whether or not it is a "discount" airline."
Pros: "The premium economy does help for Long lights. Mine was BCN to OAK and being a y’all person the extra legroom was much appreciated. With the low cost of level I would fly again for sure"
Cons: "They ran out of the chicken meal"
Pros: "OTP, the plane was modern, high load factor, which means that this flight is doing good. The wifi was also good,"
Cons: "Only 4 bathrooms for the whole economy and premium economy classes and only at the center of the plane. No snacks between dinner and breakfast."
Pros: "The seat, the screen, the plane. Premium Economy in Iberia is totally worth."
Cons: "The power source wasn't working, Premium Economy pax can't go to the Business class restroom, although is just next to their area and have to cross half of the plane for the 1st Economy class restroom."
Pros: "Nothing special"
Cons: "Nothing special"
Pros: "Relatively cheap flight"
Cons: "Zero legroom. My legs were in aisle."
Cons: "Missed connection due to Iberia. Rerouted to JFK after overnight delay and had to transfer to Newark. Upon arrival at Newark, which we had to arrange, we were notified that the flight was changed back to JFK. Turned a 12 hour travel day into 36. Horrid experience."
Cons: "Second time they lose my luggage. After 9 hours in the airport they were not able to put my luggage in the right place."
Pros: "Good seat compared to other airlines"
Cons: "The USB connector in my seat didn’t work"
Pros: "EVERYTHING AS PROMISED . ALL WENT THROUGH IN A SMOOTH AND TIMELY WAY"
Cons: "TRAVELING IN COACH ON A LONG HAUL FLIGHT IS A NECESSARY EVIL"
Pros: "This trip would have been another good experience for me flying with Iberia if it wasn't for the man that was sitting behind me. He didn't want me to recline my seat because he wanted to cross his legs... I told him that the guy in front of me had his seat reclined all the way and I wanted (sort of needed) to do the same, then he got aggressive with verbal abuse, called me names and he punched my seat. So I called the flight attendant and told her about the incident. She was nice and calm and told the man in a very respectful way that I wasn't doing anything wrong and he should not behave in an aggressive manner, etc. The man kept mumbling insults addressed to me while talking to his wife and making sure I was hearing it.... And he kept kicking my seat every now and then, and made a fuss every time he went to the toilet. He really ruined my flight experience to New York."
Pros: "I got to my destination on time/no mishaps. Kudos to the flying crew for a job well done."
Cons: "Too longer walk to connecting flight under time crunch. No entertainment . No much room,all squashed together. No snack (free/as part of ticket) on second flight."
Pros: "Crew are helpful"
Cons: "The tight space especially in seated with a big lady and inconsiderate person in front of me"
Cons: "late departure from boston resulted in late arrival in madrid.More than 12 passengers missed the connecting flight to malaga by about ten minutes. iberia could have delayed the flight to malaga and its customers would have had a much better day."
Pros: "Nice plane an movies"
Cons: "The lost my luggage"
Pros: "Great crew, good dinner but below Average breakfast"
Pros: "It was short."
Cons: "No food no drinks no entertainment and my knees where hitting the seat in front and I am 5 10"
Cons: "The only bad thing is that the checking at JFK was very long!!!!"
Cons: "Very pleased with overall service and hospitality"
Pros: "Extremely professional, capable, friendly staff. Very good food. Great selection of films. Comfortable seating."
Pros: "Quick pickup of baggage."
Pros: "Seats were not as bad/tiny as expected although they would not recline at all. We were served 2 meals on our overseas flight. That was also a surprise."
Cons: "Seats did not recline Could not hear boarding instructions."
Pros: "The flight was nice, take off and landing went very smoothly, small turbulences on the way but nothing serious. Flight was on time as a result."
Cons: "Seats are not comfortable specially during almost 12 hour flight. Though I picked my seat when getting my boarding pass, they changed it in the end."
Pros: "I felt rushed when eating. There was not enough time to eat when they were coming to offer more bread and coffee. They were in a hurry to pick up. Food was short"
Pros: "Crew was friendly and service was great. Food good and had a great selection of movies. Thanks."
Pros: "I liked the cabin crew, Iberia has the most beautiful bears on board! So handsome guys on beard!!!!!!!"
Pros: "Choice of entertainment: movies, tv shows, etc."
Cons: "Wifi was >$50!"
Pros: "On time."
Cons: "Small plane so comforts are limited."
Pros: "First meal was pretty good (chicken, red sauce, rice). Snack before landing was very sugar heavy with bad lunch meat and weak bread."
Cons: "Very poor customer service at Iberia check in combined with a very large airport with no info on my receipt from Kayak telling me which terminal I was in resulted in needing a full three hours to get from arriving at the airport to getting to my gate. Long line to check in and the person checking me in told me I could not check hiking pools. I asked twice because I thought I couldn't carry them on. I waited in line for the security check and they told me I couldn't carry on my pools. Went back to check in and a person managing the line told me to go to a check in desk at the end. I waited there for 15 minutes and then when he finished with the family he was helping he told me he was on break and walked away. Went back to the woman that told me to go to him, she offered no apology and told me to wait back in the check in line. I then needed help to get back in the security line because my pass wouldn't scan, then had to take a tram to get to the correct gate (this is after taking a subway and then a shuttle bus to get to the right terminal). It is very unlikely I will fly Iberia again. The night before it took almost one hour for them to get luggage off the plan on a small local flight. Boarding both to and from Madrid was also disorganized and no one at the desk ensured that only people in a given boarding group were in line. Another source of frustration is that this was booked through Finnish air (code share?) so I could not check in on line or choose my seats."
Cons: "The plane was delayed after boarding and nobody accommodated the temperature in the plane, food, or informing us of what was going on."
Pros: "Confirt of plane"
Cons: "Delayed flight when in runway, had to return to the terminal..."
Pros: "The in flight entertainment and personal touch screen were great. The captain seemed to do well with abating most turbulence."
Cons: "The cabin crew weren't all that friendly and were super stingy about giving out water during the flight. The legroom was very limited compared to my last trans-Atlantic flight."
Cons: "Seats do not recline. Not even water was offered."
Cons: "flight was delayed, still don't have my luggage"