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— United States
Dec 30 — Jan 61
Round-trip
1 adult
Economy
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Fri 12/30
Fri 1/6
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Good to know
Low season | September |
|---|---|
High season | July |
Cheapest flight | $202 |
Average price round-trip | $971 |
Good deal round-trip | $399 |
Good deal one-way | $364 |
Best time to beat the crowds with an average 4% drop in price.
Most popular time to fly with an average 22% increase in price.
Flight from Amsterdam Schiphol to New York John F Kennedy Intl
(avg. price over the last 2 weeks)
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FAQs for booking flights from the Netherlands to the United States
Top 5 airlines serving from the Netherlands to the United States
Scores according to KAYAK customer reviews7.9
DeltaOverall score based on 31844 reviews
8.1Boarding
7.8Comfort
8.5Crew
7.8Entertainment
7.5Food
Pros: "Everything was better than expected."
Cons: "Nothing"
Pros: "Comfortable (only) because lots of empty seats."
Pros: "Pilot and staff were informative and great"
Cons: "I was forced to upgrade to first class by Air France stuff in Athens which they Deceive me not telling me that the first class was not for the entire trip to JFK! If I was informed I would not spend the extra money to flight on an economy “seat” which was not comfy seats for the entire trip"
Pros: "Hmm pilots safety records paid over 2500 for comfort eats wanting to feel a bit more special"
Cons: "Food was awful service main cabin mediocre at best I don’t think delta realizes how important all the customers are not just business class as we do have choice out there throwing the piece of chocolate out there at the end to a horrible experience doesn’t make it ok"
Cons: "Cheerless stewards could perk up."
Pros: "The flight was delayed several times due to bad weather in Tampa. The gate agent was good at explaining the problem and said it was the FAA that had put a ground stop in place. It was nice to be informed about what was going on."
Cons: "The cabin was very noisy -- don't know if the AC fans were cranked up or what, but the constant roar made it difficult to converse with the crew about snack and drink choices."
Cons: "Ear buds that allow me to hear the movies clearly; better equalization of the treble, bass and volume. I had to constantly turn volume up and down because of fluctuations in the movie sound track."
Pros: "Crew was great. Always attentive to needs of the passengers."
Cons: "Can't really think of anything unless you can shorten the flight!?!"
Cons: "Customs when we arrived in MPLS. Around 300 people get off the plane and they have 1 TSA agent checking passports. Terrible staffing and management on their part. Pretty sad!"
Pros: "top notch KLM are the best"
Cons: "I'd reserved seats in advance for both directions and was give seats farther back both directions when checking in at the airport."
Cons: "Flight was 1,5 hr delayed, which almost caused me to miss my connecting flight"
Pros: "The inflight entertainment options were great!"
Pros: "Full flight, nightmare. No comfort at all. Never again."
Cons: "Comfort on board."
Pros: "staff was friendly and very attentive to my needs."
Pros: "Good seating, great food, good service."
Pros: "Easy and on time and Delta Comfort is always the best. Easy boarding process too!"
Pros: "Crew was very pleasant"
Cons: "Old airplane. Everything was worn out and stained. Entertainment system is ancient. Economy seats are so small you can barely get in and out."
Pros: "Excellent hospitality I asked for a cup of coffee at an odd time, the attendant went out of his way to brew fresh pot and served me, instead of just saying "Sorry sir, we don't have any coffee at this time....""
Pros: "How does one describe spending 10+ hours in a metal tube approximately 18 feet wide at 30,000 feet with 300 of your closest friends breathing the same air while having the seat in front of you pushed back so you cannot adequately see the passenger monitor because it's too close to focus on as your knees are under your chin? Flying in "steerage" is not comfortable as humans get larger and airplane seats get squeezed smaller. Please unsqueeze! Cabin crew members were excellent. Other than that, Europe was great!"
Cons: "See other side."
Pros: "Food was great as was the selection of movies available. The seat was comfortable and had enough leg room."
Cons: "Lines was confusing and the various boarding tiers were not announced properly (Delta One, Sky Priority, and Zone 1 were all together and Zone 2 started boarding way before the priority lane was finished)."
Pros: "On the fight back I had enough space; good service; fine food. Great trip. On the way to Amsterdam, I sat next to a very overweight woman and her body hung over my seat. I couldn't move around enough and I ended up with a trigger point problem which immobilized me for 3 days and kept me from sleeping at night. It was very disappointing, since this was a family visit trip."
Cons: "See above!"
Pros: "Entertainment was outstanding and the food was very good. The service was excellent."
Cons: "Boarding takes too long"
Pros: "All the attendants were very nice. The movies were great, but ones I would have liked to watch were not on your list."
Cons: "There was no Christian music on the music section."
Pros: "Best part, no one sat in the seats next to me so I got to lay down and sleep. Staff was nice, food was fine."
Cons: "This flight was good"
Pros: "Liked the food, the crew were cheerful and helpful. Service was great."
Cons: "KLM staff at the AMS airport were not helpful. She insisted that our luggage weigh exactly 23kg. At 23.7, she had us go back to take things out with only 45 minutes to boarding. She was rude and unprofessional. Taking off and landing was a little rough. Entertainment on the plane was limited and a little outdated."
Pros: "The crew, the food, the amount of beverages served"
Cons: "Leg room"
Pros: "Entertainment, crew, food"
Cons: "The seats were a little tight for an international flight"
Pros: "The flight could not be have been nicer. Lovely crew!!!!"
Cons: "Nothing"
Cons: ". The flight was overbooked and I had to wait for last minute to find out weather I will be on board of the flight .My bags were left behind in Amsterdam which were delivered later than they were supposed to."
Pros: "Good flight overall"
Cons: "Although I have priority status -The ground crew in Amsterdam gave me hard time with 7 extra Pounds, and I was trying to take it out of the suitcase to no avail. Eventually the agent I was checking in with got busy, I went to a new agent, and with a flick of a keyboard he approved the extra rate based on my status, without even have my to request it."
Cons: "No dairy free options!"
Pros: "Friendly staff, good service and on time departure/arrival. Was also quite pleased with the food options available during such a long flight."
Cons: "1/12 hours late had to change out equipment"
Pros: "I bought my ticket about 3 months ago. At my check-in at AMS they said that! DELTA now charges for the 1st bag. Total (unpleasant) surprise. Will I be charged on my RETUTN FLIGHT?"
Cons: "I bought my ticket about 3 months ago. At my check-in at AMS they said that! DELTA now charges for the 1st bag. Total (unpleasant) surprise. Will I be charged on my RETUTN FLIGHT?"
Pros: "Food was good Movie technology was good Staff was helpful Aircraft was spacious"
Cons: "Not a lot of family movie selection"
Pros: "same"
Pros: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. Food and beverage service was excellent along with entertainment options."
Pros: "Crew"
Cons: "Boarding process"
Pros: "I was able to sleep!"
Cons: "Could not get comfort upgrade"
Cons: "We were arbitrarily re-seated due to equipment changes, back and forth and lost our original seat selection even though we wound up on a plane with the original configuration. An international call wait of 1.5 hours was required to just get us back into the economy plus section that we had originally paid for, Amsterdam check-in was chaotic. In-plane staff was not at all helpful with our desire to get seats on the outside rows of our section."
Pros: "The airlines: KLM and Delta were great."
Cons: "The lines at TSA! Alng with hundreds of other people, we missed our connecting flight. I was ashamed to see such an awful mess in the US. It was like entering a third world country run by incompetents."
Pros: "Entertainment system was good, great crew, great food, great service"
Cons: "They should provide good hindi movies and songs in the flight"
Pros: "Nice service for short flight"
Cons: "Lost luggage for 2 days."
Cons: "This flight was on a Transavia codeshare with Delta and a real downer after coming from a Delta One business class segment. An uncontrolled mass boarding, crammed in seating, no amenities and charges for a drink of water made this a pretty crappy flight. The crew was nice though."
Cons: "As usual, a small space on a full flight. Pretty uncomfortable."
Pros: "I was upgraded to business class since my flight was overbooked and I had to miss my original flight"
Cons: "Security for traveling to US is a very time consuming with long lines and in my mind useless process which does not make me feel any more secure - just wasting time and resources."
Cons: "I loked everything in my trip"
Cons: "Seat seemed to have limited ability to recline."
Pros: "Yes"
Cons: "Everything was great."
Cons: "Vegetarian meals can be better"
Cons: "Food had only beef options"
Pros: "Service and food was excellent. Good choice of movies. Also liked the cleaning of bathrooms. Seemed like they cleaned after each person used it. Remarkable."
Cons: "On time"
Cons: "Leg room Food choices"
Pros: "Good movie selections"
Cons: "Food wasn't as good as usual on Turkish flights."
Pros: "Good movies"
Cons: "Lack of drinks offerdd"
Cons: "I nearly missed my connecting flight because of how poorly organized Ataturk airport is. Disembarking was extremely time consuming; there were few signs instructing connecting passengers where to go; and the employees of the airport were extremely unhelpful and gave conflicting information. I made my flight with only minutes to spare after going through two security and passport checkpoints and sprinting an entire wing of the airport. I will never fly through Ataturk (or anywhere in Turkey) again."
Pros: "Every thing"
Cons: "Every thing was nice"
Cons: "Staff seemed to not care about passengers. Could partially be a language/cultural barrier, but i have consistently noticed staff just want to push through their tasks. Actual service is not a priority it seems. Another issue, often times they run out of food."
Pros: "Good entertainment."
Cons: "Need to have better boarding and organization."
Pros: "The food was SUPER DELICIOUS! The seats were comfortable, the movie selection is great, and the staff's care and commitment to customer happiness is unmatched!"
Cons: "Not enough bathrooms. Very long lines to go to the bathroom."
Cons: "No, disappointments:)"
Pros: "Food was fine"
Cons: "delay time and Istanbul airport"
Pros: "The best airline to Europe! Period! Boing in the new 777 and has very comfortable seats with plenty of room for your feet even in economy class. Huge number of movies and TV shows. The food is excellent. Only missing part is to have some candies or chocolates for the 13 hour trip for San Francisco to Istanbul. You can not beat their price. Crew is very friendly and helpful at the same time. Slippers and socks they give you in economy class + cotton blanket of course make you feel you are 1st class traveler. What else? You name it and it is there. Will fly again with Turkish airlines."
Pros: "Fantastic onboard entertainment. Lots of current movies and tv shows to watch. Music was available, too. Even a camera under the plane to see what you’re flying over...usually clouds. USB charging, big screens in the headrests, games, remote control with keyboard and game controller, network cable for laptops without Wi-Fi even. The had pillows and blankets on every seat when we arrived and handed out hot towels before the first meal. They also provided a kit with eye mask, toothbrush, cologne, and slippers. Far better than we expected."
Cons: "We were subjected to at least five security checks after our transfer in Istanbul. At the gate they checked our passports and boarding passes five times before boarding, every carry on bag was searched and every person was patted down. We even watched while one man held up his baby for a guard to pat the baby down! This was all after the security we’d received to get to our gate. So, if you left the gate to use the bathroom, you had to go through all the checks again."
Pros: "Food is great. Flight attendants were very helpful. Entertainment options are great. Comfy seats. Short flight."
Cons: "Istanbul airport is crowded. Looking forward to the new airport."
Pros: "Everything was perfect. I enjoyed my flight specially delicious food. I will definitely fly again by Turkish Airlines. I also recommend to other travelers."
Cons: "The flight arrived a little late. It was not on time."
Cons: "See sbove"
Pros: "Great food, good selection of movies."
Pros: "Landing!"
Cons: "A 12-hour flight maybe necessary for a visit but it still is uncomfortable."
Cons: "Policy"
Cons: "Short transit time. Very risky. Small seats."
Pros: "service was excellent!"
Cons: "food wasn't enough or good"
Cons: "We had to wait about one hour after sitting."
Pros: "Food is bad.no other word is fitted. All the rest is good."
Pros: "Good food and courteous service."
Cons: "I was crowded in amongst a family who decided to camp in my row of 3 seats. (Literally, on the floor.) I could not move because I needed the bulkhead and aisle seat to stretch my legs. I am a Diabetic and needed it for circulation. I did not say anything but, the stewardess should have made one of the people go back to their seat as he was wedged near the window and sitting on the floor. It made my 13.25 hours trip very uncomfortable. They had a child with them so, I didn't wish to complain while on board."
Pros: "good entertainment system good legroom new airplane"
Cons: "lowered the food standards compared to previous flights flight was late"
Pros: "entertainment selection"
Cons: "entertainment console was a bit clunky and old flight left 2 hrs later than scheduled."
Pros: "Excellent price, customer service & we enjoyed it. Thank you."
Cons: "Nothing"
Pros: "Everything"
Cons: "Everything"
Pros: "The service was very good, friendly, courteous."
Cons: "Can't think of anything."
Cons: "Pathetic vegetarian food. Same pasta was served twice."
Pros: "The seats had a decent amount of leg room."
Cons: "Stuck in Istanbul airport for three days because of snow. The way the airline handled it was APPALLING. Second night stood in line for a hotel for over four hours only to find out at 3am that there weren't any more. And none of that captures the insanity of being sent to a transfer desk with no way out except buying a Turkish visa and going through immigration. Inexcusable. I have traveled to over 40 countries in the past 30+ years and this was beyond the pale, absolutely a nightmare, and almost all of it (excepting the actual snow delay) in the airline's control. NEVER FLY THIS AIRLINE THROUGH ISTANBUL."
Pros: "Amazing service and comfortable environment. The really take care of you"
Cons: "Boarding Process could be a little streamlined. Guess we are used to the regulated process"
Cons: "First the flight was delayed 2 hours and then we sat on the plane for 7 hours before take-off, while the crew took care of several issues. Ridiculous. Should have made us wait at the airport gate so we could have eaten proper food and had wifi."
Cons: "Too many seats. Very uncomfortable on a long trip."
Cons: "to hot, very hot!!! ו suffered too much"
Pros: "Nothing"
Cons: "Everything from good to entertainment"
Pros: "Food and the service"
Cons: "Ground crew, misleading information"
Pros: "Great service. On time. Friendly personnel."
Pros: "Everything"
Pros: "food + entertainment"
Pros: "Friendly, polite and very helpful staff. Clean aircraft.on time best customer service."
Cons: "Nothing negative. Keep up good work!"
Pros: "Good food and movie selection. Nice pillows and comfort kit."
Cons: "Excellent customer service"
Cons: "Did not update food preferences after the flight was changed due to cancellation by Turkish airlines"
Pros: "Good movies to watch and food was also pretty good"
No support Poor vet poor food Poor service inflight
Short flight …no food or entertainment.
The flight attendants were very kind and attentive and the food was good. The seats were cramped.
Check in took over 2 hours because the agent had no experience with dealing with declared transport of unloaded firearms. Not surprising in a country where that is rare. She should have been able to call for some help from someone with more authority or experience. She stated I need a reservation for the handgun and ammunition. No information was given to me by the World Police & Fire Games that a "reservation" for my handgun and ammo would be needed. When I checked ahead of time there was no information about a "reservation" needed in Virgin Atlantic's web site or Delta's web site dealing with firearms.
Dreadful, overcrowded,uncomfortable seating, food is less than average,
Never got to board the flight, was stranded at the airport for 10 hours.
I enjoyed my flight, very comfortable and good communication.I liked the fact that there was acknowledgement of staff shortage and reassurance to provide excellent service! Shout to Ian and colleagues who helped me find a window seat, my phone and passport i miss placed when i had a little panic.please do share this with virgin atlantic !!!! The Pilot was the best!
Positives: The extra seat room in premium class was very nice and comfortable. The cabin staff were excellent, very helpful and pleasant. Negatives: On the downside, my wife and I sat apart. Also, when we tried to change our seats so that we could sit together, the faulty Virgin website kept taking me to meals rather than to seating. Finally, when we tried phoning, we were told that the waiting time to speak to someone was 3 hours!
All good no comment
There were many cancelled flights from Heathrow due to crew shortages. I was glad our flight had just enough attendants to fly, but they worked very hard & remained polite & helpful. Very impressive
It was far too cold. Had to wear my coat and use the blanket. Very unpleasant.
They booked me on two different trips, then the agents deleted both trips, and then my flight got canceled and they didn’t tell me
DELTA didn't accommodate for me being a celiac. Despite my request and lengthy online chats. Wait times to talk to someone varied between 2 1/2 and 6 1/2 hrs. Terrible service.
Delays, grumpy service staff
Had a brillant flight from LAX and the lady that check us in at LAX on the vs6848 flight to Manchester was outstanding ! And deserves recognition! She was patient with when we were paniced about us been late and havibg five chikdren under five...she kept us clam... reassured us and booked our bags..ensure my elderly mother had assistance and also waited for my husband who had gone to the toilet and jad got himself lost in the airport. We made it to the plan on time... please fjnd that lady as I really want her to be recognized The plane was of high standard and we got the seats thats worked well with our large family My email is lubanzu.ssbs@yahoo.co.uk if you need more information.
Pros: "such a big difference in size of aircraft, very comfortable and great crew."
Pros: "Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price. Staff treat you well and the price isn't bad."
Cons: "Virgin website is slow and not intuitive. Couldn't get seat assignment until i was at the gate. No explanation why. Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements. Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate. Baggage delivery at JFK took forever."
Pros: "The food was great. The flight attendants were very courteous and took excellent care of all passengers"
Cons: "Long flight lol j/k can't help that. It was a great flight, no complaints"
Pros: "food was great!"
Pros: "The rear section of the plane had lots of room (empty seats), enough to lay down across three seats. Pleasant and helpful crew."
Cons: "Minimal food available between departure and arrival meals; 10 hrs or so is a long time to get by on potato chips."
Pros: "The crew was professional, responsive and friendly."
Cons: "The following experience goes down in history as the worst ever because: we had a 3.5 year old child, and mom and dad seated directly in front of our row. The couple ignored the instructions to move seats forward during meals making it impossible to eat. They placed their luggage in the overhead compartment belonging to both rows, which wasn't a problem if they hadn't proceeded to open and close the compartment every 20 minutes. The 300 pd dad repeatedly stepped on my broken toe while reaching for his luggage, while rattling around and disturbing sleeping passengers. And, sadly the child repeatedly threw temper tantrums without any care or effort of intervention from the parents. In short, they terrorized the surrounding travellers. In contrast, my outbound flight, also had a family seated in the row directly in front. This family was the antithesis, considerate and respectful of their fellow passengers. Susan Laws"
Cons: "The flight change the gate number immediately so I missed my flight"
Pros: "Nothing much"
Cons: "MEL/AKL 7/7 FLIGHT CANCELLED. NO NOTIFICATION SENT. Online system down. .....try later. Had to call Philippines. Eventually got transferred to Air NZ 777.Great flight .... would never use Virgin again. AKL/MEL FLIGHT 13/7 CHANGED FROM 6:30 TO 7:50 TO 8:10. No advice. Online system down. Unable to get updated status. 20mins call to Philippines. No apologies.Ended up on an A330 800 .No USB points. Got a seat, but everything from cushions to Coke had to be paid extra. At be slightly cheaper, but no better than Tiger"
Pros: "I thought the airline amenities were excellent and it was a seamless process getting on the flight. The flight attendants were very warm and accommodating. I felt immediately welcome as soon as I got on the flight. I liked that they were playful with my son and engaged him."
Cons: "Nothing. We did leave a piece of luggage on the plane so hoping that things turn out okay."
Pros: "We paid extra for exit row seats so we had good leg space"
Cons: "The seats are so small that only your backside fits on it and we are not big people. There is no support for the thigh and I had severe cramps after leaving the aircraft. The flight to LA with Virgin Australia was far more comfortable."
Pros: "The service, the drinks, the crew were friendly and professional. Entertainment choices were excellent.0"
Cons: "The space was a bit cramped and the poxket in front of the chair to jeep things was broken."
Pros: "Legroom, lovely staff and all round good flight"
Pros: "Everything was as or better than expected. Did not have high expectations, because price was so much less than other airlines. Crew was friendly. Was pleasantly surprised all was good. Was expecting extra fees, (from reading reviews) but had none. Virgin checked bags all the way through, even though tickets were unrelated (and my online checkin said I would have to recheck baggage for second flight)."
Cons: "Seats are small in economy. I was lucky it was not a full flight, so I had two seats. The entertainment system was a. It confusing to manage, but the choices were good. Food was ok; but not worse than would expect."
Pros: "Staff were excellent and very friendly, service was great, and the entertainment on board was very good."
Cons: "We were waiting in our seats for about an hour before take off due to a need to de-ice the plane due to snowy weather. I think everyone would have been more comfortable in the waiting area while this happened, or at least given the option to do so."
Cons: "the food selection did not meet my diet restrictions. Found it hard to avoid due to hunger over the duration"
Cons: "My flight was cancelled due to technical problems! Hope to be on another flight today as I missed my connecting flights too!!"
Pros: "I had a comfortable flight to Tobago. Staff was quite friendly and helpful"
Cons: "given milk yoghurt with VGML breakfast"
Pros: "Efficient, friendly, on-time!"
Pros: "The food was AMAZING. No, seriously. Everything we had was great."
Pros: "Helpful flight attendants"
Cons: "Delay at the airport due to system down where agents had to check in everyone manually"
Pros: "I was very impressed by the generosity you show concerning food och drink. the staff was kind and glad."
Cons: "I never understood how to connect the earphones to the screen so I couldn't ser any movie. But - I could have asked the staff of course ..."
Pros: "We paid extra for more legroom and it was totally worth it."
Cons: "The regular seats were so lacking in leg room that I could not cross my legs, reach the floor to get my glasses when I dropped them, or even get my carry-on out. There is no way to get into the "brace for impact position" with arms over your head and head in your lap! This is really unsafe, not to mention really uncomfortable. The flight was long, so comfort would be nice! Our first flight was regular seats and I was pretty miserable and I am a slender woman 5'6". The extra 3" was great, and we had to pay more on the return trip. The FAA should be investigating seat size and safety on planes."
Pros: "The speed of boarding, then the frequency of service. Cabin crew were very dedicated. All in all, a very smooth flight. Ps. my first Virgin was called Carole. ;)"
Cons: "The food left a lot to be desired, but apart from my flight on Emirates to Auckland, Airoplne food does tend to be somewhat......mmmm not sure what the word is, but room for improvement describes it."
Pros: "The staff was so helpful and upbeat and somehow they stayed that way the whole 8 hour flight. This was economy btw! More good things: Comfy seat, personal entertainment screen, really nice food. One free checked bag, bathroom was bigger, (it may have been a handicapped bathroom)."
Cons: "Nothing was a problem at all. (I saved "excellent" for the things I really wanted to emphasize)"
Cons: "One toilet not working"
Pros: "Food was good."
Cons: "Leg space was cramped. Parking was very far.food"
Pros: "Great service outstanding staff"
Cons: "Entertainment package needs to better emirates and qatar could be taken as examoles Delay un take iff 3 times now in last 12 months"
Pros: "Virgin has the nicest staff, good food, and excellent movie options. I had a great time on my flight!"
Pros: "There are lots of relatively new movies to choose from."
Cons: "The complimentary headset breaks easily. Tray table was broken and they can't fix it. Very small bathrooms, knees almost touch the door when sitting down. Food selection for dinner ran out quickly, resulting in only 2 choices and one is hot spicy, so basically only one choice. All beverages are given out in small cups, even water is given out in small cups increments (finish in one gulp), they don't even give out small bottles of water. No complimentary packet (eye shades, socks etc.) , not even a barf bag for collecting trash."
Pros: "very incompetent crew carrying out orders for a very cheap airline."
Cons: "There was nothing to like, attendants were rude, seating was horrible, No room, no snacks, counter persons were even worse, tried to contact virgin australia over 12 times for booking confirm and itinerary, no replies ever, none from HQ in Brisbane. Virgin has NO customer service whatsoever, all they want is to take your money online and do nothing for paying customers. "Paying Customer", remember who we are??? The ones that pay for the worst service in the world. Well done Richard Branson!!"
Pros: "The boarding and the overall flight experience was quite good."
Cons: "There were movie options such as Sully and Deepwater Horizon, which I think are unsuitable for flights. Overall, the movie options could have had more variety."
Pros: "reservations easy to make (like most other airlines) A water bottle, blanket, headset & sleep kit on each seat. Seats were not so close together in coach that your knees were against your chin if the guy in front of you put his seat back. The planes I was on To/from LAX-BNE felt very spacious because of the interior height. 2 free checked bags."
Cons: "The food was mediocre--doughy stuff for both meals Not very tasty. The entertainment selection was nowhere near as good as on other airlines. Very Australia-heavy music, old films & TV shows available, as well as some new ones. But no live TV channels, not even current news."
Pros: "Very happy with everything"
Cons: "Air conditioning"
Pros: "I liked entertainment options on your phone but at the same time there was nowhere to plug your phone if it ran out of battery."
Cons: "The boarding was good but we did not depart o time which did not cause us to be on time to our destination. It was international flight for almost 4 hours and there was no foodie snacks serve. Only tea or coffee. For a international flight more than 2 hours you should offer something else, soda juices and a snack at the very least. I guess the reason why I am feeling this ways is because I flew with virgin a couple years back to London and was so impressed by he service and the airline and the great quality modern vibe. It was the W hotels of the airlines industry and this time I really want impressed."
Lufthansa IT meltdown prevented online check-in. Even though the US has just now allowed tourist visits to the States to resume, and Lufthansa is booked solid, they staffed only one third of their check-in counters to sort out all the ESTA and vaccination paperwork-related issues. Arrived two hours pre-boarding, lines around the terminal. Needless to say, they had me wait until I missed the flight (all my paperwork was in order, and I didn't have checked luggage). Berlin Flughafen, Deutsche Bahn, Deutsche Lufthansa; it's sad to see what Germany has come to. Lufthansa has fallen far behind the industry benchmarks. Their inept IT, middling on-board product and inability to synch their systems with Star Alliance partners (I was on a United Codeshare) make them a poor choice for international travel. This trip will have been my last with them.
Cons: "Viaje corto"
Pros: "Seat was comfortable and the food was decent."
Cons: "Strippers"
Pros: "Seat is small"
Cons: "On time boarding"
Pros: "The crew is amazing, special food needs is covered and delicious, great service after all."
Pros: "Was nice and pleasurable"
Cons: "Nothing"
Pros: "Great departure time. Super comfortable even in coach."
Cons: "The second meal was a bit skimpy and not so tasty."
Pros: "Lovely crew"
Cons: "Airport is too hot"
Pros: "I thought the new plane was wonderful. The flight attendant was great and professional."
Cons: "I flew with Lufthansa about two years ago and the food was soooo much better. The food on this trip was very distasteful."
Pros: "Spacious and quiet aircraft, lots of legroom in certain exit row seats. Friendly cabin crew. Compared to the loud and bumpy ride on the Lufthansa 747, the A380 was way better."
Cons: "Moderate delays at each end—waiting for transfer passengers delayed our departure half an hour. We made up the time en route but then sat on the tarmac at LAX because the gate was occupied. I think my seat mates missed their connection. They broke the handle on my rollaboard (checked due to stingy cabin baggage allowance)."
Pros: "Smooth flight. Pilots at Lufthansa are the best regarding landing and taking off. I like also a lot that lufthansa flies mostly with Boeing airplanes."
Pros: "Nice aircraft, great entertainment, good crew"
Cons: "Maybe a selection of snacks during the flight? Just pretzels seems inadequate for an 11 hour flight."
Cons: "Flight delayed 2hours."
Pros: "Overall experience was great. Crew was nice, good food, boarding went smooth, flight was on time."
Cons: "This flight went well, crew was nice, flight was on time ."
Pros: "Exelent crew"
Cons: "Distance too far between gates for transfer"
Pros: "Outstanding cabin crew."
Cons: "Mediocre food with totally inadequate available snacks between meal services. Inadequate meal before landing."
Pros: "Everything!"
Cons: "Being sick on the way back home from my Vacation!"
Cons: "The vegetarian option was not as up to the standard of the meal travelling from Los Angeles to Frankfurt. It could be much improved in Business Class."
Pros: "The seats and leg room were spacious enough. I liked the many options of movies."
Cons: "The vegetarian option was gone for the second meal. The touch screen TV was not working properly. Had to push the buttons multiple times"
Pros: "Great service both before boarding the plane and while in flight. The check in line was out of control, but lufthansa staff members ensured that I could still make my flight."
Pros: "Air dolomiti - great service, prosecco in a real glass and with small sandwich provided."
Cons: "One of the boarding crew member in Bucharest, a younger bearded male wearing glasses, was extremely rude to my husband. Boarding started a bit late, and I had to run to the ladies room. The ladies room was crowded and housekeeping was frustrated about the mess left behind by some ladies. Meanwhile my husband was approached by the above described crew member. When my husband told the crew member that I was at the bathroom, the crew member start yelling at my husband stating : I don't care, call her, u are late". When I finally arrived, there were 2 more couples behind us. People were also at the plane's door awaiting to board and find their seats. We were not late. The crew member was totally unprofessional by the way he approached my husband, the tone of his voice and his comments. My husband doesn't speak Romanian and he told me about the incident while walking my towards the plane. I couldn't go back and get the crew member's name."
Pros: "Plane not full so we hat an extra Seat"
Pros: "Food was fresh and hot."
Cons: "Not enough leg room for a twelve hour flight."
Pros: "comfortable seats, good entertainment, good attentive service"
Cons: "Not a fan of cattle call boarding. Back of the plane should load first. Not much variety in the menu selections"
Pros: "The flight Crew was very attentive and went the extra mile to keep us happy during our flight, the head stewardess I give her a 10+. we will fly with Lufthansa again. great movies!"
Cons: "The flight from Roma to Frankfurt was late and we had to run what seemed like two miles to be able to catch our connecting flight to Los Angeles."
Cons: "We were given seats directly behind their Premium Economy or whatever they called it on the return flight. We had purchased an upgrade. I have evidence of cc charges. While our seats (located directly behind the Plus section) gave us extra leg room (I don't know why) we did not have the wider seats, food service style and menu as given to those directly in front of us. There was actuallly a barrier between them and us which hit me in the head every time I stood up! On a long flight from Munich to LAX we felt and were cheated."
Pros: "On time. Smooth flight. Crew was extremely nice and helpful. Food was better than expected for airplane food."
Cons: "My particular seat had an entertainment system that only had about half the movies of the other seats. I notified the attendant who told me that this is a known issue that affects a number of seats on the plane."
Pros: "The onboard staff worked throughout the trip taking care of the passengers."
Cons: "The plan was over 4 hours late leaving and we had to board an Airbus 380 with buses. There was never any clear explanation as to why the flight was delayed."
Cons: "I missed flight to Los Angeles because of laziness and carelessness of Lufthansa employees. I came with the train on 12/26/16 at 8:33 am to catch flight to Los Angeles at 10:05 am. I had plenty of time. As soon as got of the train I got into line to check my luggage. I had boarding pass already. Line to check luggage was huge with 2-3 clerks to check luggage for all US flights. After while I complained that I will miss flight to several clerk who were standing around talking on the phones all the time but answer, if I got one was, sir you will be fine. After one hour I got to security check line which was equally long. I complained again no response. With probably 20 minutes left I cut the line on my one mad as hell. I got at 10:00 am at the gate and some older lady was like " Sorry sir we closed the flight". I said "What do you mean, it is 10 am and flight is at 10:05am??? "Sir we sold your ticket" I couldn't believe her words. Anyway they sent me to Munich to catch flight to LA next day. Best part I HAD TO PAY HOTEL IN MUNICH BECAUSE LUFTHANSA DID WANT TO COVER EXPENSES. I don't know what happened to famous German organizational skills or this is just Lufthansa and her careless employees."
Pros: "Excellent crew service. Nice man from Italy who spoke Italian, German, Spanish and English. I cannot recall his name (Gian....??) but he was wonderful. Helpful, professional and congenial. Thank you."
Cons: "Bathrooms were well ventilated, very strong smell."
Pros: "Extra legroom, pillows, headphones, and blanket provided. I liked that I had my own screen. Snacks and drinks were offered in between meals. Water constantly available which is important for hydration on such a long flight."
Pros: "TV & movie selection, food and drinks were great! staff was friendly and there seemed to be a bit more room between seats!"
Pros: "Service,entertainment, and food. Easy check in"
Cons: "Cabin was too warm. No air vents in new aircraft so difficult to sleep."
Pros: "Decent food, wide variety of in flight entertainment (movies and tv shows) and great, friendly service! Overall great value! Will fly Lufthansa again if going to Europe!"
Cons: "Food was not good. Seat leg room very uncomfortable"
Pros: "Even though the flight lasted 12 hours, it was enjoyable. I feel like the crew put the best effort in order to make passengers feel comfortable. They served two meals and two snacks. Beverages were distributed many times. The leg room and the entertaining system were great. I would love to take another flight with this company in the future."
Cons: "I cannot think of anything."
Pros: "all"
Cons: "overall service"
Cons: "6 hour delay , no explanation given whether the original flight was cancelled or not, bags have been lost. Complete chaos."
Pros: "Flight was on an updated airplane. Liked the restrooms downstairs."
Cons: "Was satisfied."
Pros: "Comfortable, crew are very helpful and cheerful."
Cons: "Food isn't that good"
Cons: "My video player did not work properly for the whole 11.5hrs of flight from Munich to LA. It was extremely tough to get it to play a movie. I am not blaming the crew, but their only suggestion was to restart it... Which I did... several times... but the player had a life of its own. Eventually I found a way to be able to get to a movie and get it to play, but it was not easy. I wish that there would be an extra player that could be provided as a replacement... Thank you."
Pros: "Crew was beyond standard. Very nice and friendly and always accommodating."
Cons: "They ran out of vegetarian meals."
Pros: "I liked that the plain is big with many bathrooms,,I like wifi, staff very friendly"
Cons: "The seats could be more comfortable it felt like sitting on a wood chair,,, wifi worked only over USA land,, usb charger dose not work so you can charge your phone,,"
Pros: "The crew did their best to help several people whose seat requests were not honored including a woman traveling with a dog who was given an aisle instead of a window seat. Crew came around with water and juice frequently."
Cons: "Seat assignments were not honored. My husband and I were seated in two different rows even though we requested to sit together in an aisle and window seat and checked in the day before the flight This happened on all four legs of a trip to South Africa. Extremely narrow seats and little leg room. Felt like a cattle car. An aggressive woman with disruptive, screaming children was allowed to Torture passengers for a good five hours of the flight before the bursar finally moved her. This was after several hours of complaints from other passengers. She was eventually moved twice due to passenger complaints. The situation should have been handled after the first complaints which occurred two hours into the flight before the situation completely detiorated Food was terrible and meals ran out."
Pros: "The flight left on time and arrived on time. It would've been helpful if more announcements were translated to English."
Cons: "Everything went smoothly."
Cons: "The window seats are not comfortable like in other planes. The windows are too high, you don't see anything. The seat is too far from the window so you cannot lean towards it. For a 10 hour flight it was not comfortable."
Pros: "Service was so wonderful - very attentive crew."
Pros: "On-time going over and coming home. Professional crew and service, both on the ground and in the air."
Pros: "Friendly staff, good beverage service, good movie selection. Lufthansa is my favorite airline to fly."
Cons: "nothing"
Ok
Pros: "Yes"
Cons: "Nothing. Flight was amazing"
Pros: "Services is good ."
Cons: "Food can be better"
Pros: "Confort and kindness"
Cons: "It was too cold"
Pros: "Muslim food"
Cons: "When its rain we shouldn’t walk to the air plain"
Cons: "All of the less than good, obvious!"
Pros: "The socks offered in business were comfortable and nice looking. The red wine was good."
Cons: "The food was just average and the seat not too comfortable"
Cons: "Delay due to strike"
Pros: "Great crew."
Cons: "Ran out of business class meal. Substituted a Econ class."
Cons: "Everything was OK"
Pros: "Food was great, enjoyed watching videos, staff very profession and friendly."
Cons: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Pros: "Great airline"
Cons: "The plane is so old..,"
Cons: "Don’t be late"
Pros: "No delay and nice staff"
Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Cons: "the headrest is hard. Apart from that- all was fine"
Pros: "Seat comfortable"
Cons: "Flight was delayed and overhead bin space was very small"
Pros: "the drinks"
Cons: "seat reservation. having to pay for luggage...."
Cons: "The plane was very hot"
Pros: "Nothing!"
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Pros: "Overall KLM experience is good"
Cons: "Food quality was mediocre for a business class flight."
Pros: "I love the food"
Pros: "Amazing crew"
Pros: "The crew!!"
Pros: "Entertainment options."
Cons: "Service was poor, seat did not recline, and the food was terrible."
Pros: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Cons: "Boarding could be better"
Pros: "Nice crew pilot food and beverage"
Cons: "No wifi"
Cons: "wasn't able to take the flight since I missed it"
Pros: "Crew was very friendly. Nice that wine was served without charge."
Cons: "Announcements from the cockpit were hard to hear. Food has been better in past."
Pros: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Cons: "Still waiting to board after missing this connection had to be booked on another airline"
Pros: "The crew was efficient. Flight left on time. Food and wine served."
Cons: "No entertainment."
Pros: "Crew was great, very nice"
Cons: "Not enough legroom"
Pros: "Friendly crew."
Cons: "So many people on a 747!!"
Pros: "The seats seemed to have more space on this plane which was nice."
Cons: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Pros: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Cons: "No complaints about anything."
Pros: "Great on board service from a very professional crew."
Cons: "Can't think of a thing."
Pros: "Food was excellent, frequent and filling"
Cons: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Pros: "Great"
Cons: "Great"
Cons: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Pros: "Friendly attendants. Decent food, and frequent snacks and beverages."
Cons: "No charging ports for electronic devices."
Pros: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Cons: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Pros: "Food was good and crew members were very nice"
Cons: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Pros: "Very friendly service!"
Pros: "The cabin crew were pretty good. That's about all that was good."
Cons: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Pros: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Cons: "The food was okay, not that great."
Pros: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Cons: "Not much to comment on here."
Pros: "They were awesome."
Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."
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