Questionary would have N/A available, I did not eat, can't say I'm either sad or happy with that.
budget airline, you get what you pay for but pilots flew great, crew was awesome!
I mostly blame the dreadful Berlin airport, not Norwegian, but we departed in the rain after trekking for a mile to get to the gate, carrying everything including our baby and luggage down a couple flights of stairs and then walking to the plane on the tarmac in the rain and climbing more stairs to enter the hot airplane. The flight itself was fine, but sitting in the cramped chair, soaking wet, baby in lap, also wet, was hard to overcome.
Delays, uncomfortable, and no compensation or free water after being stuck in the plane for more than an hour!
Ticket desk was really helpful in resolving issues with ticket machine. Reception staff were less than helpful.l and grumpy when issues were highlighted.
The flight was delayed by 1.5 hours & the gate was changed, so it was a long walk from the 1st gate to the 2nd gate. The bags took about 1 hour to arrive after landing. Ridiculous wait for bags for which we paid extra $$$$$$$
The upholstery of our seats (7A+7B) were in bad shape: twisted, hard and uncomfortable. We also had a 55 minutes delay. Apart from that everything was OK.
We arrived on time to our destination and the flight was peaceful (and short!.)
30 minutes late as usual. Could not pay for any food or drinks, despite using three cards. Amex, Mastercard and Visa. Uncomfortable seats
Norwegian ground crew did NOTHING regarding priority boarding. I paid for priority and there was no priority boarding effort made AT ALL at the gate.
Flight lead was a gentleman with silver hair and he went out of his way to shake hands and interact with each passenger seated in business class. A medical emergency took place during our flight and he handled it with perfect poise and professionalism. He was gracious and confidently competent. Just what you want from a leader,
The flight was excellent, the crew was super friendly. The only complaint I have is, 3 of my zipper handles were broken and there were 2 massive scratches on the back of my bag
I did not use entertainment on board, so, cannot really evaluate. the flight was fine.
Outstanding even though the 330 was one of the oldest in the fleet. The difference was the attentiveness and responsiveness of a really experienced flight attendant. For airline food great variety of interesting choices and good tastes supported by a good wine selection.
As per usual when you Hit the UK it's a slow process through customs Not as efficient at Thailand for sure
The flight was delayed. The aircraft was unclean. Promised seat was not given due to change in Aircraft. Not one crew on ground was in a position to give any response. Amsterdam Airport is AVIODABLE Over crowded. Over Expensive. Poor Services.
Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
Empty seats next to me - wish it had been for a longer flight!!
Flight was on time, staff are friendly and helpful onboard.
Terrible last row seats many seats available but no offer to move to better seat
They canceled the original flight and were horrendous with rebooking
Didn't manage to get luggage on the plane to Bari. The luggage was checked in all the way to Bari.
budget airline, not a lot of amenities but perfectly priced for a 3.5hr flight. Crew/Pilots were great, communicative, and overall provided a great experience for the price point. Have flown with Norwegian when coming in/out of Norway for the past x10 years now!
Unfriendly staff at boarding gate. Unclear announcement at about gate change. Low cost airline with no amenities on board. Bring your own water.
Terrible communication about cancellation of flight. Put on a flight the day after our departure day even though there were seats the following day
…not even a power outlet. Nothing but uncomfortable seating with unhelpful staff.
Overall flight was fantastic.i really enjoy the whole journey .
Short flight, some waiting to board, but no issues and no frills.
No staff at the gate and the flights were not posted on the board so we missed our flight. Horrible experience. Be VERY careful flying Norwegian. Super limited ability to communicate with their slim staffing and restricted hours.
Tickets were cheap but it says no where that food was not included, I travel Austrian, Swiss and Turkish airlines all the time always food is included, never flew Norwegian again
Flight crew was very kind and polite. They had to deal with an unnamed issue right beside me, and did so with respect.
Flight from Geneva arrived in Cophegan with one hour to make connection we had a 15 minute walk from one terminal to next (arrived terminal B had to go terminal C) and still had to go thru passport control. Fortunately we got someone to help us get thru and our flight was already boarding. We boarded with ten minutes to spare. In the futygoing into Copenhagen needs more time between connections
I was on SAS, not AeroMexico. How the great have fallen. I used to revere SAS-no more. First off, I was charged a $150 for two checked bags (that's almost twice what the bottom-feeder American Airlines charges). Talk about predatory. The aircraft was a crappy Boeing 757, with a seat pitch tighter than a cut-rate airline like United or Frontier. That was one uncomfortable seat, not leather, but rough cloth. Most of all irritation, no soda or snack on a four hour trip. Wow, cheapskate cut-rate airline. They used to be very comfortable and generous, but that was a decade ago. Never again, that's for sure. The crew was friendly and professional ad they did get there on-time - the only positive aspect of this experience.
The airline and crew were incredible, the premium plus option was very comfortable, and the food delicious. I would recommend flying with them!
Cut out the nickel and dime pricing for "seat selection" and baggage, To do this on an international flight is just mind boggling. Seriously, why treat customers this way??? Nobody wants these hidden extra fees and everybody hates them. Also plane was too warm and no air vent, and water dripped from the ceiling at one point,
1) SAS sent me emails that i could check in but that was just a waste of time because traveling to the us i actually had to check-in at the airport. 2) SAS evidently does not care about vegetarians as it does not offer regular veggie alternatives in the transcontinental flights.
OK experience except for the fact that I had to pay $100 for one checked in bag in Amsterdam, while it was supposed to be free like it was on the flight from LAX to AMS. I want SAS to reimburse me for this!
Very helpful in getting us off the plane first to make a tight connection.
Very difficult to locate check in area, but after that everything went smoothly. Surprised to learn that soft drinks were not complimentary.
All was good. I think the back of the plane should be boarded first. It would be faster. Minimal waiting time behind passengers loading their carry on baggage.
To not even provide water without overpaying for it was disgraceful.. being crammed in a bus to the plane also unpleasant.. as an Australian I will never fly easyjet again.. just awful
You need to make signage at Berlin Airport clearer. Having checked in online we had our boarding passes onlour phones. You do not make it clear that you need to check in again to receive a printed luggage tag. You get to baggage drop off and it says you can only do it with a luggage tag BUT not how to get this.
We were bumped despite seats existing on flight While checkin attendants were helpful Easyjet management was not. Only after threats were we allowed on plane at last minute. The online help desk was useless and waste of time (over an hour of useless chats)
We were charged a ridiculous amount for a name spelling error on ticket which I would’ve corrected if I received pre-check info more than 1/2hr before flight. Then we were told at ticket counter that our bags were fine for boarding but then we’re charged another ridiculous amount to take in our luggage despite being told differently. Flight itself was great. Charges were unfair.
Long delay resulted in my being unable to catch a train home and resulted in an additional £76 cost for an Uber
I was charged at the gate for bags I had already paid for. There was no other option. I am trying diligently thought easyJet website but making no progress HELP!
Well Is extra charge for everything and other companies include that and the price.
The communication about the delay could have been better before and during the flight. Also, this online form could have less bugs. It is almost impossible to type in this window.
Cancelled last minute, I had to travel 13 hours by train at night
With stairs on a rainy tarmac, EasyJet flights are ok for younger travelers with backpack only. Seniors with mobility issues find it challenging 😰. However, the crew and disability assistance folks at both ends eased that discomfort as much as possible for their various roles. Kudos to airport and EasyJet employees for their kind service.
