Business class is not pods so not 5 star. Could not find a movie I was really interested in.
I wanted to give them a five‑star rating across the board, but they lost my luggage, and that really affected the experience.
25 mins late. The flight attendants were chatting and laughing loudly at the rear, which was rather unpleasant.
Flight lead was a gentleman with silver hair and he went out of his way to shake hands and interact with each passenger seated in business class. A medical emergency took place during our flight and he handled it with perfect poise and professionalism. He was gracious and confidently competent. Just what you want from a leader,
The flight was excellent, the crew was super friendly. The only complaint I have is, 3 of my zipper handles were broken and there were 2 massive scratches on the back of my bag
I did not use entertainment on board, so, cannot really evaluate. the flight was fine.
Outstanding even though the 330 was one of the oldest in the fleet. The difference was the attentiveness and responsiveness of a really experienced flight attendant. For airline food great variety of interesting choices and good tastes supported by a good wine selection.
As per usual when you Hit the UK it's a slow process through customs Not as efficient at Thailand for sure
The flight was delayed. The aircraft was unclean. Promised seat was not given due to change in Aircraft. Not one crew on ground was in a position to give any response. Amsterdam Airport is AVIODABLE Over crowded. Over Expensive. Poor Services.
Transavia flight, was booked as KLM but i couldnt select seat or access boarding pass with KLM at all. Crammed seating and very no frills experience all around. First and last time.
Long wait for the stairs, the bus to disembark from the plane, and the shuttle to the terminal.
Was a really good flight and so fast always try to get the first 5 road if you can
Almost as usual, half an hour take off dilay, on the other hand - the checked in baggage arrived as magic super quickly. By the way - why do you ask to rate the food and entertainment on flights without them? at least offer the option of "Not Relevant" or similar...
Comfy seats, great cabin service and a very relaxed experience
Basic service for the basic price. Efficient and cost effective, so ticked all the right boxes.
To complex. So many types of fare. This made the boarding a caos.
Needs faster boarding procedure. Not their fault but should still take into account indifferent flyers.
I am writing to demand an immediate refund and compensation for the absolutely unacceptable experience I endured with VUELING this week. On Monday, my flight was canceled, and despite this, I have yet to receive any refund. I was then taken to a hotel in a terrible location, where no food or even water was provided. The next day, I was rebooked on another flight, for which I had to personally cover an additional €50 in transportation costs—only to have that flight canceled as well. After waiting 10 hours, only 10 of us were offered alternative accommodations, while the rest were left stranded. We were forced to remain in this situation until Thursday without a single explanation or proper assistance. During this entire ordeal, we were only provided with breakfast and dinner, while being charged extra for drinks. This level of treatment is completely unacceptable. I expect an immediate refund for the cancelled flights and full compensation for the inconvenience, additional expenses, and the significant distress caused.
Only food for sale. Did not even offer water. No entertainment
Nothing. There was no flight. They cancelled the flight with no replacement about 9 hours before takeoff.
I don’t know why it’s called a discount airline when you pay a lot for the flight and the extras.
Average size person but felt like a sardine. Coffee was undrinkable. Threw it out.
It’s a no frills airline. You have to be careful about booking carryon baggage in advance because they will charge you an exorbitant amount at the airport. Bring your own food onboard. I don’t think the drinks are cheaper in the terminal. Seats are okay. No entertainment, no WiFi and no charging of devices onboard.
Transavia charged us extra for a bag we had already paid for. The lady at the boarding counter literal answer was "that is not our problem". They make their measurement requirements non standard to suck money out of you in these ways.
4h delay, lost luggage, no info whatsoever about anything that was going on. Lost connection bus to final destination. 2 babies beside me screaming the whole time with their mother being absolutely unapologetic. Worst experience ever
My experience is very bad. The flight was canceled 2 hours before departure. I lost my hotel reservation and can't get it back.
There’s no point in paying for priority if we all just end up in the same queue at the same place
The flight was delayed one hour. Soon after, I got an email saying that the flight was moved for the next day at midnight, changing my entire plans at the destination. I went to the gate to see what was going on and they were actually boarding and in their last call! It was very confusing and stressful because I nearly miss the flight for the miscommunication.
No water or light snacks, unless you pay a lot of money for it. Zero leg space
Yeah, allow us to bring our carry-on luggage without charging more. I've never seen another airline do this, and decreases your chances of my using you again.
I liked that the queuing was very quick and boarding was easy
Smooth flight. Plane could have been cleaner, but passengers should dispose of their rubbish properly rather than leave to others to clean up after them.
We loved our flight crew were lovely and we were comfortable.
Had a lovely flight arrived 25 minutes early food was good staff we lovely.
The check in was horrible. They randomly took my bags and charged me more. I won’t fly if I can help it again.
Did not enjoy this airlines. Charged for things they should not have. No room for comfortable seating. Charges for water!
Boarded and sat on plane for 3.5 hours before taking off, Updates infrequent and no refreshments offered.
I didn't have food, and there was no entertainment as it was a short haul flight, so can't comment on those, The head cabin crew member was addressing the passengers like a telesales person reeling off terms and conditions; we didn't understand a word he was saying. This is the second time this year we have flown with Ryanair, and both times we've had to carry our luggage downstairs to walk to the plane. As were both OAP's this isn't really acceptable. We have another flight booked for September to Lanzarote, so hopefully that will be better.
Flight was ok until there was a sudden juddering in the plane and a severe sudden loss of height. There were a lot of distressed passengers and not a single word was said by the pilot or crew.
Awful, the plane was on time but Ryan Air chose to use it for another flight that was running late to avoid the 3 hour penalty so our own flight was 1.5 hours late. This meant a 1 am scheduled landing became 2..30 and we missed our car hire which costs us an extra £300 to rebook - bloody shambles
I’ve always flew with Ryan, but never again I’ll always fly with easyJet
There was no useful information given regarding the flight back to the UK from Tenerife. This despite the week publicised problems around the EES system and the delays caused to boarding. This aspect of the customer experience could have been much better.
Boarding was smooth and quick. Flight departed on time. Equally evacuation upon landing was from both the front door and the back doors. Bags were on the conveyor belts before I got there. Excellent service.
We were charged a ridiculous amount for a name spelling error on ticket which I would’ve corrected if I received pre-check info more than 1/2hr before flight. Then we were told at ticket counter that our bags were fine for boarding but then we’re charged another ridiculous amount to take in our luggage despite being told differently. Flight itself was great. Charges were unfair.
Long delay resulted in my being unable to catch a train home and resulted in an additional £76 cost for an Uber
easyJet need to ensure that whether pre-booking seats or not children aren’t split from their parents the crew spent the majority of boarding asking passengers to move to accommodate two families. Surely the system identifies minors on a booking !!!!! It was all very frustrating to watch and caused delays which I’m sure cost easyJet more in the long run rather that automatically allocating families with minors seats together automatically.
You booked my 7 year old son to sit on his own without his mum and dad in s separate row between two unfriendly adult strangers. The plane was disgusting and dirty, aisles and everywhere sticky. The lounge waiting area was filthy carpet and had insufficient seats so we had to sit on it to wait for 35 minutes and my 7 year old sone played on this filthy lounge carpet. The outside of the plane appeared clean. The pilot was helpful with the route and what to expect weather etc.
The communication about the delay could have been better before and during the flight. Also, this online form could have less bugs. It is almost impossible to type in this window.
Cancelled last minute, I had to travel 13 hours by train at night
Staff were lovely. Seats could be wider/ more comfortable and late taking off
