I liked the Crew . The food was terrible .I was starving. I couldn't eat the food.
Everything was up to date. Their is no issue. We expect your airline will be one of the best. Try to have more flights to different destinations. It will pay you more for your success.
Everything was excellence and good
This flight was cancelled
Pros: "Great crew! Excellent business class suite"
Cons: "They do not understand the word priority at Doha airport. Business class passengers boarded last."
Pros: "Crew were amazing, superb."
Cons: "Food verity, seat comfort ability, wider range of entertainment."
Cons: "We were told to board, but then kept in another area close on 1 hour before we could get on the plane and this area had no bathroom facilities. The spread of seating on the plane made no sense with many open seats but also many squashed rows of people. The crew was visibly tired and irritated, they also ran out of a few catering items. It seemed as if last minute, a few different flights were combined into this one which lowered the quality."
Pros: "Food and leg room"
Cons: "All was fine"
Cons: "The vegetarian option for breakfast was a stale waffle with apple compote. Inedible."
Pros: "Food selection. However, the snacks need to be readily available on long flights."
Cons: "Entertainment is lacking behind other international carriers"
Cons: "Unorganized too shaky flight made me sick to stomach ,foods are not good service not good"
Cons: "Excellent service and stuff"
Pros: "Q Suite is top-of-line business class product"
Cons: "see my words above. it is bad tryout with your site. there no responsibility. i am very upset about your negligence of your clients."
Pros: "I had a slight problem with my visa to the country of my final destination but the check in counter crew and management were very polite, helpful and most of all empathetic. Problem was resolved and, All's well that ends wel."
Pros: "The crew were very friendly and helpful."
Cons: "It seems the major airlines use older aircraft when the destination of the flight is a third world country(or Africa). The seats aren't as comfortable and the entertainment system (screens) are not as good as a Qatar and Europe bound flights."
Pros: "The flights attendants were very helpful and polite. What I enjoyed the most was the level of comfort I had. I was able to sleep for almost the entire flight. That's why it felt like it wasn't even a long flight."
Cons: "We did leave a little late but it was out of the control of the pilots and flights attendants."
Pros: "There was adequate seat room. The device was good."
Cons: "There was nothing I didn’t like."
Pros: "Thank you for a very good flight experience both from Philadelphia to Doha and Doha to Johannesburg."
Cons: "The breakfast options could have been better, but I was fed and happy, and the flight attendant was kind enough to bring me green tea when it wasn’t readily available on the cart."
Cons: "I requested a chicken meal and I told the steward that I would wait because he did not have anymore at that moment. He never came back until it was time to pick up trash. I proceeded to tell him I never got the main course, he apologized and told me that there was only an egg entree left. I went ahead and took it, then as a way to apologize he offered to get me a piece of fruit, a banana. I accepted but he never came back with it. It was not a big deal but I did not appreciate being offered something and then no follow up. Next time do not offer something and then not follow through."
Pros: "The service and food."
Pros: "price, comfort, food"
Pros: "Food, entertainment options, comfortable seats, warm blankets"
Cons: "Seat to LA was broken"
Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Cons: "When the flight is changed by airline for their convenience, they would have given preferential treatment to the passengers involved. We had to bare the cost of food and make us comfortable on our own due to the delay in transit."
Pros: "Excellent service from the crew. Flight on time."
Pros: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Pros: "The crew aboard the flight were kind and thoughtful and definitely oriented toward service."
Cons: "The security process at the gate was really disorderly. Perhaps it is because it is a new and extra step required by the US but it was definitely not efficiently handled."
Pros: "The friendliness of the staff from check in to arrival!"
Pros: "I freceuntly fly between the US and South Africa and only fly via Qatar Airways, and every experience thus far has been great. The food is good quality, friendly crew and I would recommend it to anyone."
Cons: "The sandwiches are a little dry and movie selection a little limited."
Cons: "...as mentioned, I don't have the pleasure of rating this flight because of the boarding delays and missing the flight. Very disappointing."
Pros: "Great selection of movies and tv shows"
Cons: "Entertainment screen is too dim even on highest brightness setting"
Pros: "Service of air stewards very friendly and polite"
Cons: "This goes for Qatarfigjta from harare to Doha and Doha to Washington DC and back. I am not going to give individual report on each one. Food - my daughter could barely eat anything and the vegetarian meals were stone cold most of time. It was hard to eat at Qatar airport because not only is the food terrible (Burger King and bad Asian food) but outrageously expensive. Our media system did not work for one leg. ** way to many ads on your media system. Every time you watch a new TV episode, you have to sit through 5-6 ads for stuff that is not interesting and the same each time. ** plane info on media system keeps reverting to Arabic even when English is indicated as preferred la gauge. We had to place our iPads in checked luggage for flights from harare to USA as we went through Qatar. *** I asked for quiet seats and was given seats near kitchen and toilet even though I booked in hours in advance. One leg had my ten year old daughter and I in different rows even though I checked in 4-5 hours in advance Of flight . ** staff moved my hand luggage without my permission and without informing me - it was stressful trying to find it."
Pros: "Excellent experience overall, the food was decent, the seats were comfortable and had enough space for me at 6ft tall, the staff were very friendly and helpful, entertainment selection was good with plenty of new movies out. I had no problems with my layover. The baggage allowance was great as I had extra luggage from my trip. I'm very happy with their customer service, the day before my first flight I received a phone call from Qatar's customer service saying that due to delays I wouldn't be able to make my connecting flight to Edinburgh so they would like to book me on another flight instead of me having to wait 24 hours in Doha. I was thoroughly impressed with this service."
Cons: "I did not have wifi available from Doha-Johannesburg"
Pros: "Food and entertainment"
Cons: "Hard cushioning and narrow seats on the 787"
Pros: "Great crews, excellent airplanes, wonderful in transit experince."
Cons: "In flight coach meals were average."
Pros: "On time departure, friendly crew. Comfortable seats for economy class, plenty of entertainment options. A pleasant experience"
Cons: "The food was okay. The hot wrap/calzone served first was not very tasteful. The breakfast/brunch was better. Not much to dislike overall."
Pros: "Again on time and effortless boarding made the overall experience a good one."
Cons: "Our suitcase was damaged...still in the process of trying to get it fixed. Hopefully it will be done soon. I will then update this report. Could maybe clean the toilets as it did become a bit messy."
Pros: "Mi única incomodidad es que el vuelo iba repleto y fue imposible dormir en ese mínimo espacio de un asiento. Pero eso no es culpa de ellos, supongo..."
Pros: "Boarding and Seat comfort was good"
Cons: "Food quantity in each service was not sufficient. Food quality ok. Cabin baggage limit of 15 lb/7kg per bag is awfully inadequate that renders the standard cabin baggage useless"
Pros: "The service from the crew was amazing"
Cons: "The food was not bad compared to some air lines"
Cons: "Arrival in Johannesburg was a nightmare due to queues at immigration - I nearly missed my connecting flight. This was not the fault of Quatar airlines but needs to be taken up with the authorities at OT Airport in Johannesburg"
Pros: "Friendly crew"
Cons: "It was okay"
Pros: "Yes comfortable flight"
Cons: "Toilets to be checked for cleanliness more frequently."
Pros: "Plane was modern and more comfortable than most"
Cons: "I do understand that it was an overnight flight but the crew came around only during meals and at no other time did they check on us. I hit the call button and nobody came - call button just went off. I was in the middle next to a sleeping passenger and could not get up."
Pros: "Entertainment is epic. Speed to get luggage and depart airport was excellent."
Cons: "Boarding crew had difficulty pronouncing "B" and "D", this caused some confusion. If they had said "B for Bravo", and "D for David", it would have helped them a lot."
Pros: "Amazing flight and service. Would fly Emirates all the time if I could."
Pros: "Very professional and helpful crew. Great entertainment."
Cons: "Seats in economy a little cramped. Better to fly their A-380 double decker as more space."
Pros: "Comfortable seats. Good food."
Cons: "Flight lest 2 hours late. Didn’t have my choice of meal. Cabin crew very inattentive. Worst flight ever with Emirates in business class"
Pros: "Smooth flight"
Cons: "I wished I was in business class..."
Pros: "Great service and attitudes by staff."
Pros: "Direct flight"
Cons: "South African airlines allowed me to reserve a seat. But Emirates didn't have it in the system when I checked in."
Cons: "Because my husband and I couldn't complete the online check in, we ended up sitting on different ends of the plane."
Pros: "I love everything about Emirates."
Pros: "At least inform me that bag is left behind so i wont walk around around baggaage belt for hours at the destination it happend both sides thanks"
Cons: "Waiting inconvenience"
Pros: "All the teem all the services"
Cons: "My 2 bags didn't come out to Cairo airport Your employee helps me to report that. He didn't give me the $200 to buy some clothes. Because he told me that my 2 bags coming out in a vew hours. And they give my cell phone # 01114488833 and I give them my wife's cell phone # 01225993535. They never call me they never answer me. 8 days. So I went yesterday 10-11-18 to the Cairo airport I met one of your employees. Asking for my 2 bags they told me that they called my my wife but they didn't. I asked my wife she said they never call me. And she talks to them on phone. They said sorry some mistakes happen they should give me $200 for every single day my bags lait but they didn't ButI received my bags broken an I lost my wife shoes and my candy The chocolate rolled over my clothes And the workers open one of my bags and eat some candy and leave the trash inside the bag"
Pros: "Nice flight sttendents"
Cons: "Seats too small"
Pros: "Efficient and good actually good for airline food"
Cons: "Electronic equipment a bit out dated and below standard"
Pros: "Great crew and comfortable seats"
Pros: "Amenities - ear plugs and basic things are good. Dint see this in other flights till now in economy. Good movies collection."
Cons: "Attendants were negligent. Asked for water many times, but didn't get any response. They were busy chit chatting. Internet - only 20 mb , that too for 2 hours continuous. Food was not that good. And only 2 meals for 14 hr flight!!"
Pros: "It was my first time flying again in ten years and my first time with emirates. I was expecting excellent standards and I´m very pleased to say I was not disappointed!"
Pros: "Flights on time /comfy seats and crew"
Cons: "One particular airhostess was little rude ..too much wait time in Dubai"
Pros: "Good leg room"
Cons: "For an 8 hour flight - we were given a sandwich and breakfast. Expected to be served dinner and breakfast given the time."
Pros: "Emirates flight was fine. Problem was booking a South African Airways codebase flight on Kayak. Neither SAA or Emerates were able to look up our booking reference and so we did not get seat assignments until the airport."
Cons: "Codebase flights and no one looking as us as customers."
Pros: "Crew was friendly, food was good and entertainment great. Space between front row seats in economy class was good."
Cons: "all good."
Pros: "The flight from Johannesburg to Dubai on an Airbus A380 was the best , the return was on the 777ER it's a bit older avoid it if you can, I prefer the a380 it's roomy, more comfortable and modern, the food was good, the cabin crew very helpful and friendly and both flights were on time. I'll be flying only Emirates from now on"
Cons: "Just the coffee was terrible lol,"
Pros: "There was good service in the flight"
Pros: "E v e r y t h i n g ..... I understand now why they are the number ONE airlines in service. We travel enough to see the BIG difference. Thumbs up. Please don't change !!!!"
Cons: "Emirates flight took me and my mom to Milan(Italy) on issued Dubai Boarding pass."
Cons: "same food options"
Pros: "First time on Emirates. Can definitely see why the company gets such high ratings. Crew very efficient and accommodating. Food was better than I expected. Especially the smoked chicken salad. I would have ordered that in a restaurant actually. The flight was long but not the seat not uncomfortable. Would try them again."
Pros: "The crew was incredibly welcoming and supportive. I was traveling with my daughter and they were so sweet to take pictures with her and bring her to the cockpit. The plane was state of the art and our flight was early. Now I see what everyone means when they say flying with Emirates is flying with among the best. Thanks Emirates."
Pros: "Staff and the choice of movies in the entertainment system."
Cons: "The food could be better. Should provide choice of fruits, salad, yogurt etc."
Pros: "They still catch my attention, and while traveling with them I continue to enjoy this airline."
Cons: "As per my Oslo - Dubai review (read there for more details), they cancelled my flight, put me on a flight a day later, and then left me with the bill and the inconvenience. This was the connector out of Dubai and back to Johannesburg. I've flown with them many times and I've picked up one or two small cut backs they've made like no hot towel when you get onboard, only before your arrival, and the meal seems a little more slimmed down (but still pretty tasty), They used have one or two extras which they've now taken away. Not sure why?"
Pros: "Emirates still remains one of the leaders in hte business"
Cons: "The crew was unwilling to do their job. I sat in the window seat and the crew member assigned to us wasn't even willing to pass me drinks or food leaving the task to the people sitting next to me or to me overly stretching to get to the tray. She never smiled, talked nor look at us. Not really a kind service I would say. Never had such a odd experience, usually people doing that job have much more attention to these type of details"
Cons: "Very cold. Limited new/quality music to choose from..."
Pros: "They boarded us very fast."
Cons: "The food is same"
Cons: "Rude and racist cabin crew!"
Pros: "The crew member was excellent,she went all out to make my journey easy and comfortable.I have sent an email to her superior,please use her as an example.if all attendants can serve and see to passengers like her will be beneficial for emirates"
Pros: "Friendly staff awesome planes wonderful experince"
Cons: "Service was a bit slow. Drinks and food took quite sometime to arrive."
Pros: "It was a smooth flight"
Cons: "It was ok"
Pros: "The food was delicious, and I received the special meal I had requested with no problem. Again, great selection of TV shows and movies."
Cons: "The crew seemed a bit put off, just not very friendly. Maybe something had happened that put them all in a bad mood I'm not sure. Despite this they did help people without complaint, but you could tell they didn't want to be there. Again on this flight the TVs were an old model that was difficult to use, you had to push really hard and finagle your finger to get it to read what you were pressing."
Pros: "So comfy... Great service. Wished the flight was longer b"
Pros: "Everything rom booking to boarding to reaching the destination."
Pros: "The courteous and friendly on-board service, spacious seating and clean men's rooms were the best part of the journey. The smiling stewardess were outstanding in creating a happy environment. I will consider Emirates for my future travels."
Cons: "Coffee was ok but could be better."
Pros: "Granted I was tired after being in transit for 24 hours, but this final of 4 long-haul flights was a real bummer compared to the other flights. Boeing 777 packed to 100% capacity."
Cons: "Really cramped and squished compared to other flights. Toilets at DXB were filthy (I searched around for the cleanest, which was still disgusting), with the cleaning attendant standing around in the restroom doing nothing. Duty Free shops really expensive compared to European airports. Meal on board (breakfast) was really terrible (and that taking into account that airline breakfast is always bad), really the worst I've ever had on a plane, even the Croissant was chewy and very dry. Emirates has become a massive sausage machine people-mover. It has loss its finesse and exceptional service."
Cons: "Crew is not responding properly"
Pros: "Great cabin crew"
Cons: "Ground process and lounges were not different from Business Ckass"
Pros: "The staff were wonderful and efficient. The toilets were clean and the food was much better than my first flight with emirates although the portions were small on the main meal with only four spinach ravioli offered in a tomato sauce."
Cons: "Passengers do not fit on to their seats and overflow into the space you are occupying which is so tiny as it is. There is not enough room to even reach down to pick something up if you drop it. Overhead lockers are full. I think planes either need to be redesigned with sleeping compartments (such as the second class compartments the trains have) for overnight flights or seats need to be slightly larger to make up for the fact most people are larger today."
Pros: "Great food and entertainment options on this flight. I appreciated that the flight crew asked all passengers to close the window drapes so we could all sleep. The chairs in economy seem to lay back further than other airlines which made it more comfortable."
Cons: "I would like to be upgraded to first class. :)"
Cons: "THe Hostess was not attentive and had to ask for things a few times. No goody basket was given although some pax did get it."
Pros: "Boarding and crew great!"
Cons: "Seats extremely narrow"
Pros: "This is the way to fly long haul."
Cons: "Frustration is it is impossible to sleep during the breakfast service, but this is a problem for all airlines and Virgin is better than most."
Cons: "Very cramped aisle seat and I kept being knocked by passing crewe including knocking over a cup of water."
Pros: "Very friendly crew. The meals are good, nice variety. Hot food is hot."
Cons: "Seats are not the most comfortable and sometimes the screen on the entertainment tv doesn't work that easily."
Pros: "Very friendly crew. We boarded about an hour before so we were ready to go well before time."
Cons: "The economy seats are not that comfortable and the screen for entertainment is sometimes difficult to use."
Pros: "Crew was great!"
Cons: "The scone and roll were blah and dry - and so much bread in one meal!!! My seat charger didn’t work :("
Pros: "Most of it was of a reasonable standard."
Cons: "Plane was full"
Cons: "The food is not very good at all. One mediocre meal served soon after take-off, then for the rest of the flight tasteless, cardboard pasties and wraps."
Pros: "I had one of the few empty seats next to me."
Cons: "The food is awful. Not enough toilets."
Cons: "Bad entertainment system"
Pros: "Good collection of movies"
Cons: "To pay for luggage for international flights while on their website it says i dont have to pay if im going to South Africa. The food was not so great."
Pros: "The food was great. The flight attendants were very courteous and took excellent care of all passengers"
Cons: "Long flight lol j/k can't help that. It was a great flight, no complaints"
Pros: "Movies. Meals. Wine. Freq"
Pros: "The flight felt so short, service was amazing, food was good. Great overall experience."
Pros: "Service, meals, friendly and attentive FAs"
Pros: "Staff on this flight were excellent"
Pros: "Fast boarding and nice staff. Food selection was ok"
Cons: "One item missing from menu (unavailable). Issues with entertainment system. Bathrooms lacked moisturiser which is always very helpful on long flights where the air is dry"
Pros: "Staff were excellent and very friendly, service was great, and the entertainment on board was very good."
Cons: "We were waiting in our seats for about an hour before take off due to a need to de-ice the plane due to snowy weather. I think everyone would have been more comfortable in the waiting area while this happened, or at least given the option to do so."
Cons: "I had to be rebooked on a later flight due to weather in London; this was obviously not the airline's fault. Because I took a later flight I missed my connection in London."
Cons: "You charged me for a checked bag. This wasn't made clear when I booked the flight."
Pros: "I had a comfortable flight to Tobago. Staff was quite friendly and helpful"
Pros: "The onboard crew were lovely."
Cons: "Stood at check in for over 30 mins with no staff in sight. Boarding was a disaster. Staff was not prepared nor organized and the crowds were unbearable. Upgraded seats were laughable and not worth an extra $60. Food was mediocre. Entertainment would have been good but GE touchscreens are so old, they were difficult to work."
Cons: "Food was hard and little stale."
Cons: "The crew was rude."
Cons: "We were told over the phone that we could bring our kayaks with us to Africa but the airport staff denied not only our kayaks, but also our paddles which were in a standard ski bag. Their excuse was that both the kayaks and paddle bags were 2 inches too long. .. TWO INCHES!!!!!! We had record of the person we talked to and the time and date, but none of that seemed to matter. It caused A HUGE INCONVENIENCE for us since we are in Zambia for 6 weeks without our gear to paddle one of the most challenging rivers in the world... the Zambezi. Now we are constantly trying to acquire the proper equipment with very little success. We run a nonprofit called the Montana Kayak Academy which provides free whitewater instruction to youth between 8 &18 yrs old and we will be sure to tell everyone we know to NOT TRAVEL WITH EITHER VIRGIN ATLANTIC OR BRITISH AIRWAYS.... EVER!!! VERY DISAPPOINTED! !!!!!!!!!!!!!!!!!"
Pros: "food was good, and tvs in the seats."
Cons: "wifi didnt work, was the whole reason i took this airline. most international flights are cold it was very hot"
Pros: "On time."
Pros: "Not flown with Delta in many years and impressed by the aircraft (A320), crew and customer service"
Cons: "Check-in was a bit of a hassle as kiosk would not accept our details but agent was able to resolve the problem"
Pros: "I was very impressed by the generosity you show concerning food och drink. the staff was kind and glad."
Cons: "I never understood how to connect the earphones to the screen so I couldn't ser any movie. But - I could have asked the staff of course ..."
Cons: "Food was awful. Sorry. Breakfast was unrecognizable. Landed hungry."
Pros: "Entertainment selection Cabin Service associates were very good WiFi service available"
Cons: "The planes are old and tired, new 787s on this route are long overdue. Thomson's premium service is an improved offering over Virgin and offers more inclusive extras such as lounge access. There is no wonder wall on the 747 only a wonder "basket" If you are flying from Gatwick, upgrading to premium isn't worth it. Go to upper class or fly with another airline. Check in was quicker for Economy passengers and it proved a challenge to work past the economy passengers during boarding to get to the premium agent."
Pros: "Did not take the flight in the end"
Cons: "My first leg flight was delayed and I booked through kayak on two different airlines and the first airline did not communicate with the second airline so 5 passengers ran to make the change and arrived 1 min after the jetbridge to get on the plane was pulled away. It was incredible frustrating and could have very easily been avoided with communication from the airlines"
Cons: "the child got the same food as us due i did not make clear i need a child food, now i am asking : is not clear that in that seat is a child of 4 years old ?"
Pros: "The crew were excellent."
Cons: "Seats were ridiculously uncomfortable. The seat cushions were worn and had no padding. Very few movie, Show, music and game choices to choose from. The audio input didn't work in my seat. Major fail for a 13+ hour flight."
Pros: "nice new seats"
Cons: "The entre food top was torn, apparently opened before I got it, also there was no salad dressing. ATTN RICHARD BRANSON: Are you concerned for our environment? The head stewardess would not refill my sports water bottle after I asked her nicely, instead she poured water into a cup which she threw away, wasting plastic unnecessarily. I told her I did not like wasting plastic and she appeared to not enjoy what I had to say. This was the same lady who handed me my dinner. Rest of crew was great."
Pros: "Staff excellent , as always."
Cons: "It was impossible to sleep as the plane seemed extremely cold and was very noisy."
Cons: "Seats need more padding"
Pros: "The service, the service. My wife got a cheese and fruit platter after dinner. Crew went out of their way to make us feel special and welcomed. Excellent service."
Cons: "Nothing to complain about."
Pros: "Plenty of leg room Open area for self-serve snacks and non-alcoholic drinks Food was very good Super friendly attendants"
Pros: "Getting off the stinky airplane...peeyoo!"
Cons: "The three hour delay in departure."
Pros: "Entertainment was okay, flight crew was nice"
Cons: "After checking in my wife and I were in separate seats. I was then unable to change my seat after check in. After calling the helpline I was informed that it is impossible to change the seat after checking in until I am at the airport. No other airline has such an obscure, in efficient rule. Virgin takes pride in being a step above their competition - I didn't see it. I have flown international on Delta, American Airlines, British Airlines, United, and others and any difference in the experience was negligible."
Pros: "The in flight entertainment was above average and the seats were decent"
Cons: "The attitude of the cabin crew was generally poor; at one point when I returned the post meal rubbish one member of crew commented to another on the lack of wrappers in my rubbish the other crew member replied "maybe he ate it" as this conversation took place directly behind me I assume they thought my headphones were plugged in."
Pros: "Entertainment and crew attitudes both excellent"
Cons: "On board seating. Getting far too cramped for long=haul flights"
Pros: "I've been flying with Virgin Atlantic from the states to London on multiple occasions. It's an excellent airline with respectful and attentive cabin crew, food is delicious with variety of choices, comfort is quite good, In addition, I admire the touching gesture of Virgin Atlantic with their support for children around the world. Top class!"
Cons: "A bit better options with movies and music in the entertainment department."
Pros: "There was no food or entertainment, but for such a short flight that's fine"
Cons: "It's so confusing when they list Virgin and Delta interchangeably, when you're not exactly sure which you're going to get. And in my experience, there is a huge difference between the two, so I prefer to know exactly which airline will be servicing me. Just be more clear in listing on flight info. This was not a Virgin flight, it was a Delta one."
Pros: "Very racist !!! I'm black . I didn't get service I paid for , The food was mediocre. The beef was not cooked Or just tasted like it wasn't good. I don't think I'm flying virgin Atlantic again . Bad bad experience from all my flights ."
Pros: "The staff was nice. Boarding was quick and easy. Flight left on time and arrived early. Although the entertainment system had many options, going through lists and playing games required a lot of tapping, and in some cases pushing to make the system work. I felt like I had a woodpecker sitting behind me pushing on my head non-stop for over two hours. I was starting to go insane! Besides, it was so loud near the back of the plane that I couldn't hear anything through my cheap headphones."
Cons: "We could not eat any of the food. My son, my husband and I do not eat and/or are allergic to gluten, dairy, corn, soy and other food additives - as I mentioned above. Please have an option of food not swimming in sauces or cheeses. Plain organic chicken breast with steamed rice pilaf and steamed carrots would be nice. Maybe some steamed red potatoes and a piece of steak. An organic green apple for dessert. Forget the gluten, dairy, sugar or sauces that ruin a perfectly good ham or chicken and lettuce, tomato wrap! Or a salad swimming in dressing. We need to eat protein, not gluten for breakfast. Why not a hard boiled head!"
When I arrived at the airport I checked my bags in and they gave me piece of paper and told me to wait and someone will come get me with the wheelchair. I am 84 and this was set up when I purchased my ticket. My flight was at 4 . I have waited an hour for someone to show up after 3pm . After that I was told I won’t be able to board the plane because it’s too late. What a mess! My bags were taken! I ended up taking a another flight few hours later . When I arrived at my destination I found out my bags are missing. Again! I am 84 all my bags were checked in . I am not able to carry heavy items . I don’t have my belongings, my medication! This is was horrible , horrible service . Not only flying somewhere it’s stressful as it is these days and then this! My flight was over 10 h plus all the time I spent at the airport that was freezing cold ! Again I am 84! This was a nightmare. Thank you Lufthansa for making my trip hard to forget.
Pros: "Great service, tasty sandwich."
Cons: "Boarding was a bit of a scrum."
Cons: "Improve quality of on board announcements."
Pros: "Smooth and easy flight"
Cons: "Food and drinks served late"
Cons: "Lufthansa changed my flight last minute but was sending me updates for the old booking- it made no sense!!! Never again!"
Cons: "No complaints. Good vegan food."
Cons: "Never made the flight because my first flight was delayed."
Cons: "no screens"
Cons: "My baggage didn't come on time. I have to stay at the airport for additional 3h"
Pros: "Very pleasant experience. Seats were comfortable! Nice to get a pillow and blanket at each seat. Also that the tv had a space for a USB plug!"
Pros: "I'll probably never fly Basic Economy again....it's worth the extra money."
Pros: "The service was outstanding!"
Cons: "Someone stole my phone charger :("
Pros: "Great crew, great flight, food and drinks was awesome"
Cons: "I don't like the fact that I can't choose my seat from earlier because I a big girl and I like to set in the emergency exist seats so I'm not crush up in the middle seat not comfortable and long flight like that lots of pain at the end of the flight"
Cons: "Attitude of staff very poor at a request for a drink of water"
Pros: "The crew was organized and very polite. Even if it was a bit of delay the plane made it in time and luggage was readily available"
Cons: "One thing that everyone was complaining about was the temperature . It was very cold and nobody anted to do anything about it. Another thing that I found unwise was the entertainment. It was a large selection of movies with very explicit sexual content. I didn't travel with kids but I was thinking what I would've done if my kids were seated next to a person like I did who was watching this kind of movies.."
Cons: "They cancelled my flight"
Pros: "Great staff, quick boarding and vegetarian options were avaliable. This was the most pleasant experience I've had with a flight service. I commend Lufthansa and the crew of this aircraft."
Cons: "Minimal entertainment but understandable for a short flight."
Cons: "Pathetic food, and really rude crew by the standards of an international flight."
Cons: "Water was spilled on me by flight attendant. Luggage was left in Frankfort. Did not have clothes or medications, or daily necessities. Must wait 1 1/2 days to get luggage"
Cons: "Flight was cancelled."
Pros: "Seats felt softer."
Cons: "There was a delay."
Pros: "Great crew service, comfortable, modern, captain kept us up to date and actually made up for the lost time on the delays to take off and got us nearly back on schedule."
Cons: "Food wasn't the best tasting, and made me sick."
Cons: "Flight was late leaving Munich and it caused me to miss my connection. And just my luck my rebooking was 2.5 hours delayed."
Pros: "same as above"
Cons: "same as above"
Pros: "The flight was right in time and the crew was good."
Cons: "I couldn't get my phone to connect to the wifi."
Cons: "The flight from Belgrade to Munich was late and I did not manage to catch the flight to DC and had to stay in munich in bad hotel...I lost one day of DC and my work."
Pros: "Flight on time"
Cons: "Nothing. All was good"
Cons: "The on board entertainment sucks you need to upgrade"
Cons: "The cabin got a little hot during the night and made it hard to be comfortable. Also, the seats lean pretty far back so I had little room in front of me when the person sitting in front of me leaned their seat all the way back."
Pros: "The main vegetarian meal (hot dinner) was fine."
Cons: "The vegetarian snack was inedible. It was two stale pieces of bread with shredded carrots and cucumbers. Terrible!"
Cons: "Not a thing"
Cons: "They had grabbed my carry-on luggage at the gate. I specifically told the gate agents that I put heirloom plates that used to belong to my mother in my carry-on. They assured me it would be handled properly. Well this promise turned out to be lie. The plates were broken. Even though they were wrapped. I am sad and angry. My carry-on was small and light. There was no reason that it should be singled out in the first place. Now what?"
Pros: "Nice crew, made an effort to find a special meal that was ordered for the original connecting flight and was not transferred to the alternate flight since I boarded on standby."
Cons: "Had to sit on a window seat since due to a delayed previous flight I missed my connection and boarded on standby. I have long legs and it was extremely uncomfortable and painful to sit there."
Cons: "It was delayed by 9.5 hours!!!!!"
Pros: "TV & movie selection, food and drinks were great! staff was friendly and there seemed to be a bit more room between seats!"
Pros: "Munich airport is convenient and boarding went smoothly"
Cons: "This was an SAA plane, not Lufthansa. I have only had excellent service on Lufthansa. This flight again did not have a functioning entertainment system. I asked for this to be addressed and the SAA crew ignored the request and in the morning looked surprised to find out that several of the TV monitors had not worked at anytime on the flight. Not impressed."
Cons: "No any form of inflight entertainment Uncomfortable chairs Food was below average I had to ask 3 times for a glass of water"
Pros: "WOW. SO much food and services. Lots!! Best flight ever."
Cons: "Some staff sound a little rude sometimes. And stressed."
Pros: "Nice, comfortable , spacious seats in premium economy. Nice attendants."
Cons: "temperature in the Premium Economy sections was freezing. Me and the person next to me wore 3 blankets each and were still shivering from the cold. The windows had ice on them (on the outside of course). Several people got up and wore their jackets and sweaters in addition to the blankets. In the Economy section the temperature was just fine (my husband sat there) and we had to alternate seats so that I don't freeze. He paid extra for me to have a more comfortable arrangement, but it ended up being way too cold. That did not happen on the way to Europe..."
Pros: "The diversity of movies and music provided on an 8 hour flight. It made the time pass more quickly. The crew was thoughtful and polite."
Cons: "You need better food and be equipped to be able to give ALL the passengers a choice of meals. We had a choice of pasta or chicken but when the got to the back of the plane there was only pasta left for those who wanted chicken, such as myself. Also maybe offer a vegetarian meal. Could also improve on boarding. Perhaps start with the people that have seats in the back of the plane first to make it easier to board and not block the aisles, instead of having everyone board at once and causing traffic in the aisles for those that have seats towards the back of the plane. Also need more comfortable seats for such a long flight."
Pros: "this flight was short and sweet!"
Pros: "Service from Chicago to Munich excellent! Air Dolomiti flight crew superb. All cockpit crews competent."
Cons: "Poor attitude and service in US from United flight attendants."
Pros: "The stewardess who served drinks and snacks were kind, fast, and efficient."
Cons: "The woman at the United Airline check in counter before we boarded the plane was rudely yelling at everybody to board the plane. She was very unpleasant, not welcoming, no smile, just plane yelling."
Pros: "Frequent food and beverage service, plus 2 hot towel offerings."
Cons: "My headphones stopped working 1 hour into the flight, so I just watched movies with subtitles. No air vents, so it was really warm. I'm only 5'2" and felt really cramped in the seats."
Pros: "The service is always excellent, the crew is always friendly and very helpful and I love the meditation tape!!!! Great for anxiety"
Pros: "Good service, but not overly bothersome. The timing of lights and meals is just right for the body clock. Good selection of audio - video choices. All in all a very nice flight."
Cons: "Boarding sequence was a little different, in the end all fine, just different by boarding the rear of section of the plane - economy first."
Cons: "Exiting passengers from the rear exposed the entire flight as people had to walk past those seated from the back to front. Great social distancing and we'll done British Airways"
Pros: "No and no."
Cons: "Very crowded in.club class. Way lower standard for business class as compared to the other airlines."
Pros: "Crew was friendly and everything was perfectly on time!"
Pros: "The flight was on time and landed early"
Cons: "The bags could have come out earlier and the food could be better"
Cons: "I made a mistake in my daughter's surname while booking online, BA refused ro change it at check-in and forced me to buy a new ticket for her."
Pros: "Leg room fantastic"
Cons: "Direct flights to and from South Africa to USA not via Middle East"
Cons: "Very narrow seats"
Pros: "The crew, the food and the smooth journey."
Pros: "The crew was very nice"
Cons: "Long delays, started in Las Vegas all the way thru to Athens"
Cons: "Seating is a big problem. I am only 192 cm tall and cannot really fit my legs into the space. Have them out in the corridor"
Pros: "That the flight was on time."
Cons: "not applicable."
Cons: "Seat was broken. Reclines without requesting. Tray also needs attention. Seat 15C"
Cons: "Better business class seats"
Cons: "Ordered special meal, did not get it so did not eat. Cabin crew unfriendly. Old aircraft so could not hear the announcements. Screen did not work. Bags took ages to come out despite being priority. BA has definitely gone downhill."
Pros: "New Years flight... very special. Great staff and grear entertainment on board"
Cons: "The flight data was not showing... could have been interesting especially on a New Years flight"
Pros: "This was a charter by BA. Airbus A320 with amazing legroom. Was slightly annoyed by them not having coffee ( to wake me up for the drive home) but I suppose I get why they weren’t serving hot beverages."
Cons: "The beverages thing above."
Pros: "Seats were nice"
Cons: "Complementary water... It was a decently long fly not to offer anything."
Pros: "Comfortable seats"
Cons: "Inadequate frequency and quality of service by flight attendants, mediocre food, small portions at dinner service, poor responsiveness of seat controls, incredibly poor resolution and small sized video screen in business class. Nothing but candy and pretzels available for snacks between the long time between meal services. No separate jetway for first and business class passengers. Several hour delayed takeoff after boarding due to multiple maintenance issues and equipment failures."
Cons: "Don’t like the business class seating configuration. The entertainment system played up and only worked in half the cabin. They tried to fix it without success"
Pros: "Crew was great. Accommodating and welcoming."
Cons: "Food quality could have been better. Snack was very poor before landing."
Pros: "I liked that we landed 30 minutes in advance for both flights to and back, compared to the other parallel flight via SAA which was delayed 2 hours when we arrived back."
Cons: "I didn't like the cheese roll I asked for as the whole roll and cheese was literally stuck to the bottom and parts of the bottom of the roll were mushy. The staff were professional but lacked personality and seemed a little hollow."
Pros: "Food was tasty"
Cons: "Was delayed"
Cons: "Cramped seats. Hot and sweaty. Poor food quality. Stingy on beverages"
Pros: "Food good! Crew friendly"
Cons: "Food was great and plentiful! The crew were friendly and helpful. Seats were compact. But that’s usual for airlines. Plan extra time for customs...aaaaugh!!!! Two hours! I’ve never had to wait that long before."
Pros: "BA moved me on to the Kulula flight without any fuss and gave me a meal voucher."
Cons: "I got to the airport to find that my 19:15 flight had been delayed to 22:15. I hadn't received any notification from BA and still do not know the reason for the delay. The only other option available was for BA to put us on the 20:20 Kulula flight to Lanseria and then shuttle us from Lanseria to OR Tambo. It really is not pleasant to get back home so late on a week night and not even be given any warning or any reason for the huge delay."
Pros: "cheaper pricing"
Cons: "no mention of visa entry to US when I booked my trip !! caused me all sorts of problems .... you must make double and triple check that when booking a ticket to a country that requires a visa it is a 'click to accept' thanks"
Pros: "Crew were excellent. Very friendly and helpful."
Cons: "Boxes under the seat in front took up legroom (but it did ensure good entertainment options). Could have offered some more drinks."
Pros: "The staff was great, friendly, helpful and professional."
Cons: "I thought the food lacked imagination, was skimpy and too hot. I burned my mouth several times. I really do not like having to pay for a booked seat. I have special needs at my age and so booking early is how I typically make sure I can access the bathrooms easily without climbing over sleeping passengers. I picked flight for the price, but in the end I should have stuck with Delta, KLM and Air France and got the extra miles as with seat bookings and only one bag allowance, what I ended up paying did not make it worth it. Oh well, live and learn. Seats were tight, anyone bigger than me would have really struggled."
Pros: "The seats were surprisingly comfortable."
Cons: "The service was kinda rude."
Pros: "Friendly and helpful crew"
Cons: "My wife and I having to sit in separate seats when there were seats available next to each other. Being charged excess baggage when one suitcase was weigh under weight"
Pros: "British AIT flight attendants are the nicest"
Cons: "The metal entertainment boxes where your feet go- io am 183cm and the boxes don’t allow me to stretch my legs"
Pros: "All the normal stuff of flying domestic."
Cons: "The way that my brand new suitcase was damaged on the flight and BA just said that handles are excluded from bag damage. Thus, they can do what ever they want with your bag's handles, manhandle it and not take any responsibility. My suitcase was clearly damaged by the way it was handled since i booked it in till i received it again and they just said sorry...there is nothing we can do for you!!! Now that is is poor customer service."
Pros: "The flight was great. Business class is the way to go if it’s in your budget. However, the British Airways photos of business class does not quite reflect reality. It’s just a regular seat with more leg room."
Pros: "Made up for time due to a big tail wind"
Cons: "Took off late and had to wait 45 minutes for luggage"
Pros: "Flight was on time,actually ahead of time."
Cons: "Aircon was not efficient. Very hot in the plane."
Pros: "Great crew who managed brilliantly under the circumstances...."
Cons: "The aircraft was unbearably hot - crew member in rear economy member said it was 42 degrees at one point. Took almost 2 hours to get the back of the plane (where I was sitting) down to 27 degrees. Understand that temperature can only be reduced in small increments but why was the temperature on board allowed to get to 42 degrees prior to boarding?? The crew were brilliant, and hats off to them for working in such difficult conditions."
Pros: "The space on the A380 is nice, comfortable seats, and the crew was very considerate"
Cons: "No between meals drinks (like water, etc.) or snacks left out on this 11 hour flight. The seats are still a bit close together... for the comfort of a long legged man behind me, I was not really able to recline my chair at all."
Pros: "Aside from the typically narrow seats, the service included all the hallmarks of higher-tier service, such as hot towels, cloth napkins, a good meal, and so on. The crew was attentive, as well."
Cons: "The airplane was really old. The screens wouldn't start for a really long time. Very, very few options for movies and the screen and sound had terrible quality. Food was not really good."
Cons: "$100 just to choose a seat ? $100 for a 2nd bag? A Kellogg's bar for breakfast? Shame on them."
Cons: "Took forever to serve cold drinks and food. Said we were going to have a short flight due to tail wind so they would not serve hot drinks. Mean while we landed at the expected time of arrival."
Pros: "Great food. Ground staff were very accommodating."
Cons: "Flight crew attitude. Cramped seating."
Pros: "Everything was good after we finally left."
Cons: "Due to mechanical issues, flight was canceled. Missed a day of our honeymoon as a result. Compensation offered as a result was unsatisfactory."
Pros: "very friendly and helpful staff. by chance small upgrade to comfortable seats next to the emergency exit."
Cons: "no food, no entertainment system, no facility to charge cell phones."
Cons: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."
Pros: "Gold muffin."
Cons: "Lots of turbulence so only business class got drinks does not make sense how is it that turbulence only stops economic people from getting drinks."
Cons: "The plane is not comfortable. Especially the number of toilets is very small: only 1 (ONE) on each side in the touristic part. And it is on the flight London-Las Vegas (10 hours)! One has to go for taking some drink himself. Not enough drinking was suggested during the flight. The screen is very bad. No real choice of movies."