very inefficient boarding. Also had trouble booking seats in the 24 hours before the flight.
I hadn’t been on a plane in almost 10 years. People were very helpful at the airports. The plane ride was comfortable. The crew was nice both ways. I would. The price was excellent!
There is nothing to like about Air Canada anymore.. unless you happen to like the abuse and indifferent service. Employees seem disengaged.
AC used to be mindful or customers with connections. This is the reason I booked all segments with air canada. Found out the hard way it is no longer the case. Lesson learned. Missed connection and ended up on stand by for the next flight ( no more protected seats folks). Was not even refunded the money paid for seat assignment on the missed connection.
The staff was very attentive.
I wish they had pjs.
I liked the staff on the flight. The flight had some nice
I didn’t like the food options, Air Canada used to have tasty food!
When my passport was renewed, for whatever reason my visa didn’t update. The person at the gate offered to help with the renewal — or said I could do it myself. Since it came down to part of the boarding process, I had her do it. It took about two minutes and she charged me $20 extra for the $20 visa. Your strength is supposed to be customer service. Really? On the plane, the seat bottom had nearly no padding for a 14-hour flight. I sat on the small provided sleeping pillow part of the way.
Gate crew gave us extra seats to spread out and flight was around comfortable. Really enjoyed in-flight TV options
We normally love to check prices on KAYAK and then book directly through airlines which we thought we were doing in this incident. But after we booked we realized a third-party website – Webjet- would be handling our tickets which resulted in many problems. We ended up needing to change our itinerary in a simple way that would’ve been easy to do through the airline but webjet would not accommodate without spending $2500 in ticket fees. To avoid that we had to book additional tickets and take an additional flight that ended up being cheaper but quite the hassle that took way longer
Wonderful experience from check in, to inflight crew and quickness of receiving bags. Would fly with Virgin Australia anytime.
-Professional, clean. Staff seemed happy to be there. -Use of both front and rear boarding allows for faster departure.
-Need clearer instructions or a crew member to direct passengers to front or back of plane. -In flight entertainment depends on predownload of an app.
|Flights Arrive in||Brisbane|
|Flights Depart from||Las Vegas McCarran|
|Airlines||Air Canada, Virgin Australia|
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