Daily cleaning, installation of cabin HEPA filters on flights from Nevada to Hong Kong
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Scores according to KAYAK customer reviews
Pros: "crew was nice. not enough space in overhead stow. other passengers bag ate up my legroom"
Pros: "Crew was great and economy seats have above average legroom."
Cons: "Bathrooms could have been cleaned up a bit."
Pros: "The crew was very friendly, and I was happy to be seated in a 2-person row."
Cons: "Nothing the crew could do- a lot of turbulence and food served past midnight!"
Pros: "Clean, kind cabin crew & nice meals"
Cons: "Movie selection was a tad bit small"
Cons: "No, all good"
Pros: "I really loved that the airline accommodated to me being vegan. They also provided me with vegan creamer if I wanted coffee which was great. The staff was also super friendly which was a big plus because they were easily approachable."
Pros: "Lots of room,good food,friendly staff"
Cons: "No complaints at all"
Pros: "Everything, the crew was outstanding. I haven't flew with all airlines but Koren Air was so good that I don't want to fly with any other airline, all ways Koren Air from here on out."
Cons: "The second meal wasn't the greatest but I think it was me not the food."
Pros: "Cleanliness, super efficient, helpful, competent, gracious crew - among the very best in the world of airlines! Politeness and smiling courtesy defines KAL. The spacious seats are best for six footers like me - legroom wise."
Cons: "It used to be my and my wife’s favorite airline. But the warm and dry air in the cabin dry our throats and nasal cavities and make travel so uncomfortable! My wife suffered twice with coughs and respiratory illness. I’m traveling by myself in this trip. She avoids KAL. Food is sparse and ordinary unlike before."
Cons: "The website did not let me choose the seat when I tried to check-in. In addition, the flight attendant was not welcoming because she kept saying that you cannot have more food :("
Pros: "Friendly crew, good movie selection, USB port."
Pros: "I love Korean Air. Can't say enough good things about this airline. I fly Korean Air whenever I can."
Cons: "Simple meal but a short flight."
Pros: "Good is in Vietnam finish"
Pros: "The crew and flight was awesome, would definitely fly with Korean air again."
Cons: "Would suggest a footrest to the economy seats and provide in-flight wifi."
Pros: "Very organized"
Cons: "Wish the cabin crew speak more universal language, English, and the snack between meals more regularly without having to ask."
Pros: "The food is outstanding, the on-board service is wonderful."
Cons: "Unfortunately our flight was very delayed causing problems for lots of connections. Also the check in agent at BKK was not nice at all"
Pros: "Good food"
Cons: "Flight was about 13 hours long ☹ but that how it's"
Pros: "very accommodating for handicap"
Pros: "The staff"
Cons: "Business would be better"
Pros: "Great seat and fairly decent food."
Pros: "Food and comfort"
Cons: "Not so much to watch"
Pros: "Great service, clean cabin, tons of movies. Crews eager to care for passengers."
Pros: "Outstanding customer service! We will fly Korean Air again!"
Cons: "They ran out of 2 of the 3 food choices after serving only half of the plane."
Pros: "Great food and service and comfortable seats"
Pros: "Patience of the crew and flight attendants. It was a full flight with most, including moi, that had a lot of luggage (duty free included); the attendants managed to secure all luggage and get us settled for an uneventful flight."
Pros: "Everything was so good.food, service, crew, entertainments etc."
Pros: "Safe flight"
Cons: "My flight was 30 mins late landing,I missed a very important meeting.Food selection wasn't great,I think it should more than Korean food to choice from,just awful food selection.check in service wouldn't allow me to upgrade from economy to business when the plan was full at all"
Pros: "I liked how spacious the plane is. The flight attendants are very courteous and helpful especially I travelled with my mom who can barely walk. They helped us with our carry on luggage helped me walked my mom In and out of the plane."
Cons: "Lack of food option for vegetarian"
Pros: "Always love Korean Air - courteous, attentive and professional ! Loved the ice cream they served to prep you for that Hong Kong heat!"
Pros: "Food. Polite crew"
Cons: "Not enough movie options"
Pros: "Everything went very smooth and easy! The ride was relaxing and went great!"
Pros: "Staff was great! Great food and fed frequently. No extra charges for luggage, beer or wine. The best flight experience we have ever had! Korean Air goes out of its way to know multiple languages!"
Pros: "Staff are first class....efficient, polite...anxious to please. very well organized flight."
Pros: "Everything up until I got to Hawaii and switched to them."
Cons: "The code share airline"
Pros: "The selection of fellow PAX, the cabin staff"
Cons: "No supersonic flight"
Pros: "The boarding was efficient and the crew was nice, polite, and mostly spoke English, which is a huge benefit. The crew provided a pillow+blanket combination, headphones, a toothbrush, two meals, several snacks, and lots of drinks including wine. As for entertainment, the flight includes several movies, tv shows, music, and games for free. I would definitely recommend Korean Air to a friend, but I would recommend that friend to bring a custom neck pillow."
Cons: "Although the crew dimmed the lights during the flight, I could never get comfortable enough in my chair to sleep. The chairs do not support the human body, they only offer rollercoaster type padding. There is no neck support, and the pillow handed out by the crew is too big to be used as a back or neck support. Even lying back, the chairs are uncomfortable. The food could have had some warning labels in English on them. Since I'm lactose intolerant and unable to read Hangul, it's difficult for me to pick food I can eat without problems."
Pros: "Friendly staff, organized airline, smooth flight with our 5 month old baby girl"
Cons: "Long taxi wait before takeoff, may be the airport's fault."
Cons: "The flight attendant didn't speak much English also they didn't tell the passengers to ascend the seat when serving the food."
Pros: "comfortable seats...above average food choices"
Cons: "limited selections of the movies they offered....a very long walk going to the next gate to catch my next flight."
Pros: "Everything was great."
Cons: "Baggage claim was terrible."
Pros: "Flight attendants are very helpful and keep smiling to customers. I feel very welcome."
Pros: "Beverage service satisfactory."
Cons: "The fact that this JAL Flight was operated by Korean Air meant that not only was the staff different, the the plane itself was an older and smaller model with extremely little room and zero entertainment systems. Both of these developments were severely disappointing given that the 2 hour round trip was 440USD, and flying on a budget airline would have provided basically the same experience for much cheaper. Furthermore the flight was delayed for over an hour taking off at almost 10:00pm instead of 8:40pm. The meal service was quite disappointing as well given the long wait. This delay nearly caused me to miss the last train into the city, in which case I would have needed to take an incredibly expensive Tokyo taxi ride to my accommodation. This was avoided by luck alone, as the airport immigration lines at Haneda airport were uncharacteristically empty. All in all, it was a surprisingly frustrating experience and remarkably stressful. I have known JAL and Korean Air to both be excellent carriers and was quite disappointed to have such a poor flight experience could have been exceeded by an average Peach or Vanilla Air flight."
Pros: "Watched a great movie "spotlight" on board"
Cons: "Flight was delayed a little"
Pros: "Service was great as always on a short flight! I appreciated that food was served and that flight attendants pass out arrival cards."
Pros: "It was all good. Really no complaints."
Cons: "Passengers were not always putting masks on and for unnecessary reasons"
Cons: "Great flight back to the UK, flight crew were very pleasant and attentive."
Pros: "Great business class"
Cons: "Broke my luggage"
Cons: "The crew was good, but the attentiveness of the crew on the second leg was amazing"
Pros: "Amazing seats and crew"
Pros: "Very professional and helpful crew. Great entertainment."
Cons: "Seats in economy a little cramped. Better to fly their A-380 double decker as more space."
Cons: "Bigger entertainment screens compared to previous Emirates flight from Manchester"
Cons: "Not much food to eat."
Pros: "On thiime.Good Meal. Professional flight crew."
Cons: "On our departure flight the entertainment system stopped working completely at my daughter's seat mid-flight (the whole screen went black, remote control and all). The flight attendant tried and was unable to fix it, so they moved a passenger in the row my husband and I were in and put my daughter there. None of the entertainment systems worked well, the touch screens were barely responsive - they definitely need updating. On our return flight the power in the whole row that my three pre-teen kids were in stopped working. Again the flight attendant tried unsuccessfully to fix. My husband and I switched rows with them so they could continue to watch movies. Each time we called the flight attendant she came, said she would try to reset the systems and that we should wait a few minutes. We waited and ultimately had to go find her again to be told the same thing again. After this happened three times she sent the manager over who said she could not fix it since that would mean that the whole area would have to be reset and they didn't want to disturb anyone else. The only solution they offered was to give my husband and I open seats (not together and not near our kids) around the cabin. We did not want to split up, so my husband and I spent the rest of the hours of the flight in the dark (lights didn't work either as they are connected to the system) reading with the light from our cell phones. None of the people who came to assist us really seemed to care at all about our comfort or situation."
Cons: "It was too cold in the airplain"
Pros: "Like the cabin crew... comfortable seat in the business class"
Pros: "Although a short trip it was a great experience especially the bar The seat setup is very good and facilities cannot be faulted."
Cons: "Staff were rushed due to short nature of Flight most staff were great but some showed the pressure forgetting requests. Left medicine bag on Flight despite reporting it was never contacted again which inconvenienced my trip having to seek doctors for replacements."
Pros: "Comfortable seat, good service and food, and a very comprehensive on board entertainment selection."
Cons: "A lot of background noise when using the supplied headphones"
Pros: "Everything was good especially the spacious seats and food"
Pros: "Comfortable airplane overall."
Cons: "There is no Wifi service during the trip !! And the crew says because it’s short trip there’s no Wifi!!! Not the acceptable excuse , food in business class could be much better"
Pros: "Good everything"
Cons: "The business class section was very run down, old and dirty looking."
Pros: "It was comfy, the crew seemed genuinely happy, and the food was good. Never going to complain about smoked salmon."
Cons: "I didn't like that my connecting flight was with another airline"
Pros: "The flight was excellent, good service and excellent staff"
Pros: "Arguably the best service I've ever had on a flight"
Cons: "Had to stop movie 20min prior to landing as I was in emergency exit row"
Pros: "Entertainment and space were great. Lots of options."
Cons: "Crew seemed as tired as I did. The food could have been better for the price."
Pros: "Overall a good experience. Flight did not appear to be overlong,mostly due to ambience in"
Pros: "Entertainment system is very good. Crew was marvelous"
Pros: "everything about emirates is what i loved"
Cons: "the airplane was an older model, seats were not very comfortable"
Pros: "Every thing"
Pros: "Everything except boarding and internet"
Cons: "Boarding was chaotic they need to have better communications... it was a free for all! I did not at all like the way they make you think you are getting free wifi but in reality it's a hoax!"
Pros: "There was pretty much nothing I didn't like. Everything was great, including the Business Class Lounge in Dubai. The service was great, the staff was very pleasant, the comfort of the seats was unmatched."
Cons: "I remarked that the entertainment was OK, only because I have seen most of the movies and tv shows that were available, the response time for the buttons between the remote and the view screen was sometimes slow, and of course, the WiFi, I'm sure, will be improved with time."
Pros: "Seating and hospitality"
Pros: "It was a comfortable flight since I had 3 seats in my row which I ended up sleeping on."
Cons: "The food was cold and awful and it's hard to understand how can they run out of drinks barely half way through Economy during service. A couple of the cabin crew females were rude."
Pros: "Very good it's the best. Ik"
Pros: "Good food, pretty nice staff. Entertainment options were plentiful too. Seats were fine also."
Cons: "Delayed flight with little or no apology. Lots of waiting and an attitude of - this is just how it is. That's true, but information goes a long way to smooth delay situations. Emirates failed at this."
Pros: "Entertainment system was good"
Cons: "On an 18 hour flight I was offered 1/3 of a cup of water or liquid about 3-4 times. They even rationed ice cubes. I had to ring the assistance bell any every 1-2 hours in order to stay hydrated the meals Consisted of a reheated TV dinner and 5 plastic wrapped versions of bread or processeed foods (bread sticks, cracked, cheese stick) normal you just overlook this stuff but when it's 18 hour flight you need actual food and water or else you'll risk dehydration."
Pros: "Fantastic!!! Plane had a number of empty seats. Seemed to be a very quick flight."
Cons: "I was not allowed onto this flight (Dubai to Hong Kong) because my previous flight (London to Dubai) was a little late, but I made it to the gate before it was closed. My fellow passengers from my flight were also not allowed onto the plane, and while we were arguing (including being told that the plane was full) other passengers from an even later flight were allowed on board! Instead I had to wait many hours in the terminal (because apparently there were no hotel rooms available!?) to get a flight to Riyadh, Saudi Arabia (!!!?) where I could get a Cathay flight to Hong Kong. This meant I arrived 14 hours later than scheduled. Absolutely abysmal service, with no sympathy and no responsibility from any employees."
Pros: "They randomly upgraded to business and it was by far the best long courier flight I've been on."
Cons: "All flights were delayed Boarding experience is not that great Not sufficient leg room, so cramped up Food was very average"
Pros: "Service, food and entertainment"
Pros: "i will be recommending Emirates to ally my friends which will ever be able to use them"
Pros: "Staff, Service, plane, food. Everything"
Cons: "I can't say a word against them."
Pros: "It is the best airlines in the world ."
Pros: "Lovely online and phone customer service reps. Comfy flight with good entertainment (tv)."
Cons: "My baggage (x3) was delayed 3 days, which was frustrating to say the least. I received no apology email or flight discount/refund/coupon, etc."
Pros: "Good food,excellent service,good entertainment !!"
Pros: "Good collection Should provide ear plugs, eye bands etc for long journeys."
Cons: "They collect headsets too early."
Pros: "I liked the cleanliness and entertainment in the flight."
Cons: "Very cold inside flight. And the crew is not providing any blankets. Crew delivers food very late literally after we starved to death ."
Pros: "I was so worried about missing my connecting flight but I got express immigration checkin it was a great gesture, didn't expect it from Emirates"
Pros: "excellent service."
Cons: "having to pay for entertainment."
Cons: "Baggage handling was poor"
Pros: "Seat was not comfortable"
Cons: "It was perfect"
Cons: "They need to smile and respect the passengers"
Pros: "Very good"
Cons: "Very good"
Pros: "Will if you didnt know yet it was horrible. because of the reschedulling i miss my flight from paris to venice and all this flight is boon through you but i couldnt contact cheapflights because you dont handle it. So what do you think??"
Cons: "Well at least you could at least know what happened but instead i still got message from you that my flight was still on for 1235 really are you guys that really dumb??"
Pros: "Efficient, courteous and early arrival"
Pros: "Just fine.."
Cons: "Bathroom is clean, but could be better if more attention is being given."
Pros: "Easy check in and bag drop, staff available when help was needed. Felt comfortable enough to check myself in as every part of precessions was made clear"
Pros: "Everything, thank you. See you next time. The best airplane"
Pros: "Very efficient and courteous, a pleasure to fly with your airline."
Cons: "Don’t change anything!"
Pros: "Smooth boarding"
Cons: "Air hostess did not offer hot drinks"
Pros: "Good seat - request granted"
Pros: "Smooth, uneventful travel all was well."
Cons: "Plane was old and not Super comfortable. Also no WiFi!"
Pros: "The overall value is good."
Pros: "The smile that never ends on all the crews. Sespite their hard work, they never cease to smile and so gracious"
Pros: "very comfortable."
Cons: "No gap to weigh your head on side of plane. Relatively uncomfortable window seat."
Cons: "Row seat is tight"
Pros: "I liked the orange juice."
Cons: "There were no interesting movies. There was no internet connection"
Cons: "Ordered a vegetarian meal that was never delivered."
Cons: "Broke my luggage"
Pros: "Everyone is kind!"
Pros: "Whole experience was very good"
Pros: "hospitality is very good.comfortable journey."
Cons: "More than two hours delay"
Pros: "Went up and down as planned."
Cons: "Late departure due to storms results in late arrival. Seat didn't work as expected. USB charger didn't work and interfered with the headset."
Pros: "Landed on time"
Cons: "Boarded with delay"
Pros: "seating was very good and confortable, nothing to complain about"
Cons: "The blankets and pillows were dirty and worn out. The plane was the same."
Pros: "The snack was so good"
Cons: "Water and soft drink didn't serve very often"
Pros: "Staff was attentive and pleasant."
Pros: "Reboot shut my system down for a bit. Rebooting restored ok"
Pros: "Overall experience is good"
Pros: "Belle and Rainbow were great hostesses"
Cons: "Too rigid on the weight of hand carry luggages. 7kg (including the case/bag) is less than other airlines."
Pros: "Clean and comfortable"
Cons: "Very cold inside plane I catch cold"
Cons: "seat room small and uncomfy"
Cons: "My seat was broken. It would recline and reset without me pressing the button"
Pros: "It didn't crash"
Pros: "It was very worm...I told the 3 times...and it did not make a difference."
Cons: "They should have ac vents like most other airlines."
Pros: "Good,but no toothpaste & toothbrush like Asiana"
Pros: "Cathay is an airline I trust and feel confident in the respect I am accorded. I have never, over many years and flights, experienced any unacceptable negatives."
Cons: "I understand the airline passenger industry is trying to fit in as many passengers as possible; with preference for the 'money-making' bookings. But the reduction of seat space is very uncomfortable for my 6'2" frame."
Cons: "Delay delay delay !!! And nothing served. Not even a cup of water"
Pros: "I like the atmosphere of the Swiss airline company, checking in, flights was excellent"
Pros: "Food was good ."
Cons: "Didnt turn on the AC until were in air, implying that everybody was sweating for 30min from boarding to ip in air. Crew refused Green Tea, saying it is only offered in Business class"
Pros: "The crew was amazing"
Cons: "Flight was a bit delayed"
Cons: "Wider seats,"
Pros: "Smooth transfer from Terminal 3 to the International Terminal. Great airport. Easy boarding, friendly crew and very smooth flight."
Cons: "I was very happy with my flight experience with Swiss."
Cons: "Legspace in economy class was probably good back in 1975, but in 2019 not acceptable anymore"
Pros: "Seat was comfortable, food was very good."
Cons: "Crew was rude and slow"
Pros: "Reliable, modern cabin, nice crew"
Cons: "Some more music choices would be nice"
Pros: "They have a policy of letting kids under 5 board early which was a boon to us! The veggie pasta was really delicious."
Cons: "The delay to fly was the only issue"
Cons: "I had a carry-on sized bag which would have fit in the overhead compartment. I was told that it would not fit the Swiss Air compartment, thus was forced to check it at the gate. I expressed my concern that it would get lost (thus the reason I never opt to check bags) and was assured "They are very efficient in Zurich." When we arrived in Madrid, my bag was not at the carousel. I was told at Customer Service that it was on another flight, but that they could deliver it to my Airbnb between 4-7 pm. I had to wait there instead of enjoying my vacation to wait for my bag. The bag did not arrive until 10:30 pm. I did not have my clothes or belongings with me all day. Swiss Air in particular needs to update their overhead compartment regulations, as my bag definitely would have fit there, and could have avoided this entire situations."
Pros: "The service and THE FOOD WERE GOOD !"
Pros: "Flights attendant proficinal , food was great , first time experience ice cream on airplane served. Seats are comfy and wide , much space between seats compare with other airlines."
Cons: "I flew to Berlin last minute for a 4 day business trip. Was asked to check my carry on and I haven't seen it since. Waited for over 2 hours in the baggage service line at the Berlin airport, filled out a form and haven't heard anything since."
Pros: "On time. Friendly employees. No issues at all."
Pros: "Attendants were very courteous"
Cons: "Very little leg room Seats were quite uncomfortable"
Cons: "It was so hot in the plane and there were no air vents to keep air circulating."
Pros: "Food and crew were great, very friendly and perfect with timing of serving meals"
Cons: "The boarding kind of scrambled. The head phone connection bad for my headphones, I had sound only in my left ear. The screen had very poor resolution but selection of movies was goood."
Pros: "The food wasn’t bad"
Cons: "Business seats suck"
Pros: "Crew was nice."
Cons: "Cabin is old and needs updating. For the cost of the ticket, I expected better entertainment, more room, and better food."
Pros: "Good space above seats"
Cons: "Seats way too tight. But the worst thing was the two passageners in the row we shared. They were laying on each other and it was inappropriate for the entire flight. He was rubbing her breast and I said something. He seemed to stop. Lots of rubbing and huggin and the man had his legs stretched out man spread style"
Pros: "The service was great, the staff was very friendly and helpful"
Cons: "The business seats that we booked were normal economy plus seats with no one in the middle seat. The whole idea of booking a business class ticket is the extra comfort that comes with the lay flat seat or at absolute minimum on smaller planes the wider more comfortable seat. Neither of those were present on this flight. Calling this a business class is a rip off."
Pros: "Great Food and very pleasant personnel."
Cons: "Choices of music and movies."
Pros: "See above. Zurich is a very easy airport and even though our layover was short we never felt rushed or stressed."
Pros: "Flight was overbooked so we were offered a cash incentive to volunteer to wait for the next flight, which we accepted. Boarding staff were great."
Cons: "Very long time to board which resulted in flight leaving late"
Pros: "staff were very helpful"
Cons: "I'm only 5 months pregnant, barely showing, and the seat tray nearly didn't fit in the down position! So uncomfortable. Also the chicken sandwich was gross. The bread was gritty and dry."
Pros: "Food great!"
Cons: "Limited space , very narrow and not very clean. I seated next to a dog, pet. The whole trip the dog was sitting on the floor next to me:(, although it was a very quiet and good dog. Crew not very friendly . They were tired I believe ."
Pros: "Short flight.."
Cons: "They gave me and the 2 other black people who were flying, the seats all the way in the back. I'm never telling the people at check in "just give me any seat" ever again! It was so obvious I almost complained to all the attendants! I just tried to keep my cool... HORRIBLE FIRST EXPERIENCE TO EUROPE!"
Pros: "No problems."
Pros: "Relaxing, good entertainment."
Cons: "Paid for upgrade seat and did not get the seat. Flight crew polite and professional."
Pros: "Has been 6 days and my luggage is still lost. Doubt I will see it again. It did have a nice luggage tag on it with all the info needed to track me down."
Pros: "Your crew is amazing."
Pros: "Food usually was very bad on SWISS flights' econ class, this was surprisingly better (just better, not good). Staff were professional and polite though they spoke very loud even when most people around were asleep."
Cons: "At check-in counters, staff managing the queues did not speak English at all, same thing at the security check queue, only Spanish speaking. There should be some clearer instructions of how and where to queue at boarding. Everyone just wanted to cut queue."
Pros: "crew was friendly, little snack was delicious"
Cons: "Just before landing in Zurich the flight attendant started to announce the gates for flight connections. I was on tight schedule trying to make my connection to Amsterdam. He first started to give my gate number, but then said there won't be flight to Amsterdam until the next day. I was very worried. When landing it was very difficult to find anyone working for Swiss to assist me. Then someone told me that my flight would be leaving in 3 minutes. I asked to be rushed through line, but everyone said not too worry because plane would wait for me. When I arrived at gate there was no one there. Then it took quite a while to find another Swiss employee to help me. There seemed to be a lot of confusion."
Pros: "It takes two minutes to get to a live operator when you call. Simply amazing."
Cons: "The flight from Nairobi to Zurich starts in Nairobi, flies an hour south to Dar es Salaam, you then sit on the tarmac for an hour, then you fly north for an hour until you get back to the starting point. I would think they would save money if they flew an empty plane down to Dar es Salaam, picked up those passengers and then flew back to Nairobi. No way should an 8.5 hour flight take over 11.5 hours. Plus my screen didn't work for one of the flights, nearly 12 hours without entertainment was BS. No real variety in their meals either. The first leg had a main meal of beef and potatoes as the meat option, same option for the second leg."
Pros: "The crew was pleasant."
Cons: "The Swissair website did not have my information available. Stood next to Passport Control for an hour (!) for a glitch they couldn't resolve before boarding. Flight was delayed 90 minutes. Worse quality beef on a flight ever, and that's hard to do. In my 1.5 million miles flown, these were the least comfortable, cramped seats I have ever experienced. I am only 5'7", 150lbs, but for the first time ever could not reach my belongings in the under-the-seat space in front of me. Seriously, it was that cramped."
Pros: "Was all great as with other legs...will fly again"
Cons: "Seats seemed smaller but do need more entertainment options."
Pros: "Everthing went as planned. Left on time. Cannot complain."
Pros: "Decent food, for airline food. I was not expecting anythoing for the 3 hour flight,. Included beer/wine/spirits helps a lot."
Cons: "It's still a cattle car for coach travel. Boarding was hectic. Called all passengers at once, which resulted in a crowd pushing to get through the two checkpoints all at once."
Cons: "Checking in we had a nasty representative, but other than that, all was well"
Cons: "Late departure and arrival. No leg room in seats. Entire airline uses the cattle car approach. Would not fly with them again or recommend them to friends."
Pros: "It was a very short flight. Thankfully very short."
Cons: "I paid extra for extra leg room and there seemed to be no difference in leg room between business class and economy class."
Pros: "Very prompt and courteus"
Cons: "Baggage missing for three days. Communication poor."
Pros: "Great flight crew, on time performance"
Cons: "Seats could be more comfortable"
Pros: "Time of flight"
Cons: "Food and entertainment were not good. Person next to me smelled bad"
Pros: "Flight attendants were friendly, and also very skilled so that their service was unobtrusive, graceful, and helpful. They took great care to get people what they wanted, and I saw them fulfill a few special requests from the people around me politely and quickly. The entertainment selections were good. The variety of interesting musical selections allowed me to go the whole flight without running down the battery on any of my own musical devices. The seat space was comfortable, especially compared to domestic flights I've taken for the last 10 years. The enforcement of carry-on luggage rules meant the overhead compartments were sufficient for what was brought aboard and people weren't filling the foot-space with bags."
Pros: "boarded from rear of plane forwards, which made boarding go more smoothly. Very efficient and fast flight attendants. Food Ok: Vegetarian was one of two standard options. Included a few nice touches like warm crossants."
Cons: "So little elbow room in center aisle that it was quite challenging to eat meals. Not enough lavatories, so they were in continual use, preventing any chance of rest. We were 3 aisles away in darkened cabin, but the flashes of light bright enough to read by and loud CLACKS of door latch when the door opened & closed kept us up the whole flight."
Pros: "The plane was very clean and the flight crew was friendly. The food was very good (as airplane food goes) and beverage service was prompt."
Cons: "The seats were quite hard. The temperature on the plane was very hot. We were unable to access our boarding documents or check-in in advance of our flight. The movie selection was mostly geared toward men - a lot of Bond films. Not really sure what that was about. Our flight was delayed because of complications in Boston and our luggage did not make our connecting Swiss flight in Zurich."
Cons: "Flight Attendant should dis infect the lavatory everytime a customer uses since they have plenty of downtime (no longer serving refreshments)."
Cons: "The experience was excellent."
Cons: "Maintenance issues which led to a flight delay- understandable But we have been on the plane waiting to taxi. The person talking said it will take “3-4 minutes” to deplane...it’s taken about 45 min... Don’t overpromise and under deliver"
Pros: "SEAT ok"
Pros: "Hound crews are helpful in fixing up our seats"
Cons: "Provide more options for food. There were 2 vegan meals out of 3. Self serve counter provide more seats options and provide change seat function"
Pros: "There were 2 crew members who were very helpful and nice."
Cons: "The movies were kind of poor but the worst part really was the service. Most were not willing to help me at all (I was traveling solo with a baby and carry on baggage + a car seat). One stewardess even told another passenger to carry something back for me since the crew was too busy."
Cons: "Better WiFi and shows"
Cons: "Better customer service, no delays, respect for customers"
Pros: "I had a passenger next to me with a very heavy perfume scent"
Cons: "Is ok"
Pros: "Not much"
Cons: "Everyone was too hot, sweltering and perspiring, way to crowded and packed. Literally could not moved at all."
Pros: "Loved the exceptional kindness of the staff"
Cons: "Lack of movie or music"
Pros: "I liked the room."
Cons: "There was no entertainment. Could not get seats together."
Pros: "upgraded to business, which made for a nice ride home."
Cons: "seat and monitor seemed to have minds of their own, but only caused a minor inconvenience I'm frustrated with AA's information on movies, which is questionable and unrealable. For example, the recently released film 'Coco' was listed as PG-13 and not included in the "Disney" category. "Justice League" was listed as R. There are several other examples of misinformation in their movie listings. For parents who use the ratings as one piece of information to guide their children, it would be nice to have correct information when making selections. this problem is not new; it's been this way for over a year now. I hoped that over time they would get it right, but alas, it remains inconsistent at best."
Pros: "Not much"
Cons: "Passengers bringing hot food on plane. KFC and McDonalds odours major in first 30 minutes"
Cons: "Tiny seats. Very uncomfortable for 17 hours."
Pros: "Not much."
Cons: "Staff at the check-in counter made fun of my surname. Bad start but not noteworthy unless combined with the rest of the experience. The flight was delayed causing me to miss another AA connection by minutes. Waited in line to be told I wouldn't get on a flight til the following day, they couldn't help with accommodation and I wouldn't receive my luggage until the following day. In short, AA left me stranded in a strange city at midnight with no accommodation and no luggage. It was 18 degrees and I was in t-shirt and shorts. What a memory."
Pros: "Early and friendly."
Pros: "Service was prompt and we arrived on time"
Cons: "The fact that for an aisle seat in economy I need to pay extra. I feel nickeled and dimed."
Pros: "I like the ability to stream movies and TV to my device. The seating was also comfortable the head rests are a lifesaver."
Pros: "seat and seating was nice, boarding was efficient, movies okay"
Cons: "while the dinner was okay, the stromboli which came as a snack of sorts was terrible and caused me to be "on the run" for the next 12 hours. the last five hours of the flight and then at home were awful"
Cons: "It wasn't Cathy Pacific operation."
Pros: "Everything was good"
Pros: "Good cookie snack"
Cons: "Very cramped seating"
Cons: "Delay due to mechanical glitch which should have been checked before boarding"
Cons: "No wifi, no personal TVs"
Pros: "Exiting the plane and finally getting out of cramped seating!"
Cons: "Seats were very small. Touching the person next to you is uncomfortable and awkward! I am not looking forward to the long flight home."
Cons: "I found out at the airport the day we were leaving for Spain that my daughter's passport had to be valid for 3 Months after we returned home from our trip. When booking a flight out of the country it would be nice if Air .com could of mention that to me. We were trying to get to a cruise we had already paid for that was going out of Spain. They would not work with me at all and cx my whole booking. When I tried to talk to them on the phone the man could not speak very good English and was not making any since at all. I let him talk to the British Airlines counter manager and the manager tried to explain that he would have to rebook us that he could not. Air.com was horrible and never helped us out at all. They should not be in business . I paid them of course months ago and I was just out the 1400.00 dollars. British Airlines was amazed that they did nothing to help us out."
Cons: "Servicio a bordo; un sandwiche viejo y agua!"
Pros: "1st Class cabin was comfortable but below business class product of most premium competitors from Asia and the Middle East"
Cons: "Flight was delayed 5 times for 6 and a half hours in total. Poor communication from the airline. Had they been honest and up-front about the delay I could have been re-booked on another flight. This delay caused me to miss an important factory meeting and will require another trip to Asia sooner than originally planned."
Pros: "I appreciated the fact that I kept getting flight delay updates...."
Cons: "I purchased the earliest flight of the day from Vegas to Los Angeles so I could be in LA by 11am so I could attend the 1pm Dodger game at dodger stadium... ( I specifically flew into lax for the game that I spent $100 on tickets for) well I arrived to LAS at 5am by 515am I received my first notification that my flight wouldn't be leaving until 1030am.... I was a little annoyed but hey I'm still going to make it to my game, ( I just needed to let my ride know who's lives 3 hours away from LA that my flight was going to be 3 hours late not to rush) well about an hour later I got another notification that my flight was now being pushed back to 230pm.... at this point I have no choice but to look for another flight.... I found another flight on Southwest leaving Las at 1210pm arriving in lax at 120pm... perfect I can still make my game... That flight was boarding on time... ran into some hiccups on the runway... arrive to lax at 130pm... not a problem can still make my game... sat on the runway at lax until 335.... needless to say I missed the game... while in the air I received another text that my American airline flights was now pushed back to 530pm... mind you my day started at 5am on Las Vegas to catch a flight out at 720am.... Now had I not found that other flight I would have been sitting around Vegas airport for over 12 hours.... I was not a happy flier today, specially because the actual flight is normally no more than 45 minutes start to finish... I could have rented a car and drove... would have been cheaper and I would have made it to my game ...."
Pros: "Nice staff"
Cons: "This thing that they called an exit row had no extra legroom whatsoever!"
Pros: "everything ran like clockwork"
Pros: "Offer to send the carry on for free at the gate."
Cons: "Have to pay for check in bag. Used to be free!!!"
Pros: "The Ticket agent was very helpful and friendly. The air crew and Flight Attendants were very nice and helpful. The wheel chair attendant who initially took me to my gate in Las Vegas was very friendly, and helpful, and she did everything she could possibly have done, short of leaving another passenger to come take care of me, which wouldn't have been right. I was there when she called her supervisor and advised him/her of my location and of my needs and she received confirmation. Was not her fault."
Cons: "I checked in with American and a wheel chair attendant assisted me to my gate. My wheel chair needed charged and I was two hours early, so the attendant sat me at the charging station because there were no outlets in the gate area. She contacted her supervisor to advise of my location and that I would need assistance. Nobody came for me. I gathered my things the best I could and struggled to get to the gate to get attitude from the gate agent, telling me the wheel chair attendant was there looking for me. What ever happen to using a paging system when you know the passenger who is disabled checked in two hours earlier? Had someone paged, maybe I could have flagged their attention, or maybe they could have called the company in charge of handling their wheel chair attendance and would have known where I could be located. Either way, the attitude is uncalled for, especially when I apologized and stated that the wheel chair attendant was expected to help me."
Pros: "In seat entertainment"
Cons: "Boarding sequence"
Cons: "only food was "cookies" and no variety. Other airlines give at least a choice of the "free" foods."
Pros: "Crew was very helpful and courteous."
Cons: "Nickeling and dimming by the airline -- extra fee for baggage checked -- by the way, airline broke the suitcase; very slow in Las Vegas to get the bags to the right carousel. -- took an extra 45 minutes because airline kept changing carousels. I' m frustrated wit the airline's reservations for seats -- none unless you pay extra. Flying (especially with American Airlines) used to be a pleasant experience. Now it is very hectic -- no reserved seats, cramped seats, little/ no food. I'll drive from now on."
Cons: "Didn't have food or entertainment so I was neither pleased or displeased."
Cons: "Movies was good."
Pros: "On tome"
Cons: "2hour and 45minute layovet"
Pros: "impressed the pilot was greeting passengers as we boarded AND exited.What a nice man he was too! Cheerful and friendly. Guessed I was teacher!"
Cons: "boarding is awful. People having to practically crawl over each other. Some trying to get into their seat, some have to go further, clogs if people trying to get their carry on overhead. AWFUL! WHY CANT YOU LOAD THE PLANE BACK TO FRONT!"
Cons: "Really unorganized this time around. They couldn't seem to get it together."
Pros: "great gate personnel"
Cons: "late times loading and taking off"
Pros: "Great flight attendants and agents, employees care about providing quality customer service to the consumer."
Cons: "No media device on the plane to provide entertainment and the seats are uncomfortable and tiny. My wife is 5'4" &120 lbs and found her seat uncomfortable...we were also sitting in comfort seats. It is 2016, please stop the madness of having coast to coast flights with no entertainment available."
Airlines flying from Nevada to Hong Kong have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Nevada to Hong Kong
Masks required on board, masks provided on flights from Nevada to Hong Kong
Social distancing seating
Middle seats unavailable to book on flights from Nevada to Hong Kong
Testing for antibodies, testing for symptoms for flights from Nevada to Hong Kong
Waiving of change fees. Search flexible flights from Nevada to Hong Kong