|March||Best time to beat the crowds with an average 13% drop in price.|
|December||Most popular time to fly with an average 30% increase in price.|
Average price of a round-trip
|$736||(avg. price over the last 2 weeks)|
Good deal for a round-trip
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Scores according to KAYAK customer reviews
Pros: "The crew were"
Cons: "United first class - no food"
Pros: "The crew was very courteous and smiling all the time. Always nice to see."
Cons: "Except for the three hour delay due to a broken part on the plane leaving to Vegas, no other complaints. Round trip flight was very pleasing."
Pros: "Received a text that the flight from Denver to Frankfurt is delayed 2 hours."
Cons: "Delay notification message did suggest calling the airlines to make change nor stating that I'll miss my connection in Frankfurt. I assumed I'll be missing it so I called Lufthansa to make changes. Their attempts to help took too much time, they did not look tat the trip from origination to provide best alternatives until I arrived to airport in Las Vegas to find out that again they had to change the booking and issue a new ticket. This took more than two hours. Had I not was preemptive I would have been stuck in Frankfort for an extra day."
Pros: "Excellent service from crew during flight. Luggage was lost and can not be found"
Cons: "Luggage was lost and cannot be found today is day 7 in Kiev Ukraine and no details about my luggage."
Pros: "Porter Service in Las Vegas. The gentleman who helped us was awesome. The rest of the crew don't even compare to the Japanese in service"
Cons: "why would you charge $6 for a 1.5 hour flight to watch TV. Didn't even have time for a movie..."
Cons: "Left my Kindle on the plane. It has yet to be returned/found."
Cons: "My flight was significantly delayed. They kept changing the departure time and we ended up getting in very late."
Cons: "Did not get a receipt/mail of booking, had to call to make sure the flight was actually booked."
Cons: "The plane operated from LV to Washington smelled like urine. Yak! The plane from Washington to Vienna: Food - nothing special. The new touch screan tv's are great to watch but terrible to feel. The person sitting behind me kept hitting buttons for 7 hours, so i didn't get any sleep at all. I was furious!!!! And exhauated. Will not fly with these airlines again nor will reccomend."
Pros: "Great crew, very efficient boarding"
Cons: "Not much that could be helped. Short flight, very turbulent on takeoff and landing. Getting stuck in front of a kid who kept dropping her tray table open and slamming it shut wasn't fun, but I know United isn't responsible for someone else's sucky parenting. And when did the leg room shrink???"
Pros: "Nothing worse time ever"
Cons: "Flight got changed and delayed."
Pros: "Quick check in!"
Pros: "Plane was new and nice"
Cons: "Flight delayed 6 hours with inadequate information and no compensation plan, no customer service in the LAS airport"
Pros: "Everything was wonderful the crew was very knowledgeable of something."
Cons: "there was nothing I didn't like. Everything was good"
Pros: "flight was on time, clean and reached safely."
Cons: "absolutely no crew courtesy. Very unprofessional behavior. Lazy staff. Never EVER going to travel with United Airlines again."
Pros: "Direct flight."
Pros: "The flight was fine and on time. All staff from the check-in to the flight were friendly and helpful."
Cons: "The only complaints have to do with the other customers flying. Not reading up on the carry-on dimension guidelines and delaying everything. No issues with United at all."
Cons: "I mistakenly booked my flight from LAS > SFO. I called within 24 hours, and they charged me $159 to change the flight! Which was more that the flight itself!"
Pros: "We still were able to get seats in the next flight which was 1.5 hours later."
Cons: "We were just 4 minutes late to boarding. The security personnel at the airport had told us that we would have time to catch our flight so we weren't given any priority for the security control. And in the end we missed our flight."
Pros: "They made"
Cons: "Flight was 2 hours delayed due to a mechanical issue. Why wasn't the plane inspected and maintained prior to the flight boarding, and having everyone deplane and move to another plane?"
Cons: "Seats didn't recline, wifi wouldn't work, and none of the 110v outlets actuall had power. Pretty sad for a brand new 737."
Cons: "Terrible. Missed my flight and didn't get a refund or rescheduled flight. Just out of money. Why to get paid."
Cons: "No one was there to help when it came to checking in, they just left it to the machines to do everything and they weren't helping at all. They should really offer a free checked bag like Southwest does."
Pros: "We left on time"
Cons: "No leg room what so ever. I was cramped into my seat. The service was terrible"
Cons: "cost me a fortune in missed plans back in new york"
Pros: "I didn't like anything. Airlines staff is hopeless and non-cooperative. When we arrived at LAS airport, they informed us flight is closed for check in and baggage can't be checked. Next minute I received a message that flight is delayed by 3 hours because flight is delayed from SFO. Staff lied and didn't cooperate at all"
Cons: "Flight was delayed three times in a day due to which we left in a limbo. Flight was delayed because of non-staff availability and they give us 20 different reasons to lied about actual fact. Luggage was delayed and pledged to take United never again"
Cons: "No in-flight entertainment. No screens in the back of the seats and no wifi videos - poor for a 5 hour flight. Leg space was almost none existent and seat did not recline."
Pros: "Crew was old and arrogant. Way too entitled. Layovers killed me. Overbooked flight qas annoying and no options to change to nonstop flights."
Pros: "Good service"
Pros: "The flight was quick and on time."
Cons: "The cabin was too warm."
Pros: "Flight was great the crew members were friendly and attentive it was a relaxing trip"
Cons: "We sat at the gate because United oversold the flight. They offered passengers a great comp and a woman gave up her seat. It took 30 minutes for United to get her off the manifest and the other passenger on it. What a joke"
Cons: "My flight was canceled... so they put us on another flight, in seats with no windows, the other we was not even sitting next to each other. Will never fly United again"
Pros: "Generally, I've been satisfied with United flights, but this one tried anyone's patience."
Cons: "The heat turned up no space"
Pros: "Not much"
Cons: "The smallest and tightest plane I have been on and one of the worst landings I could not believing experience with united"
Pros: "The fast boarding"
Pros: "That i could ask information about my flight without any negative attitude towards me 8_)"
Cons: "Last minute flight schedule changes because of previous flight delay"
Pros: "Very spacious and comfortable"
Cons: "Took a while to board and to get off the plane"
Pros: "I liked that the aircraft moved me from Las Vegas to Newark. The aircraft was clean, and the cabin crew was friendly."
Cons: "Pillows were not provided for an overnight flight, only blankets. The seats are hard and uncomfortable, even though there is extra leg room in Economy Plus. The seats are leather, which in some ways may be nice, but without a pillow, having your head resting on the leather headrest for hours is not comfortable. The cabin interior is mostly a cold blue color with accents of grey, with harsh cold lighting. Not inviting or relaxing at all. Other recent longer United flights that I've been on have been nicer, but the seats were no more comfortable."
Pros: "Customer service is the best"
Pros: "Flights on time prompt easy to pick seats. friendly"
Cons: "My flight was canceled and has ot stay an extra day, but I was given complimentary stay at a hotel, and food vouchers. the next day the flights went very smooth."
Cons: "Flight was delayed by an hour for apparently the crew members being late. This is by far the most unprofessional flight crew I've seen. Space was cramp and there was not enough overhead space for carry on bags. About 15 people had to check in their bags, aren't overhead spaces calculated based on the number of seats? Shake my head."
Pros: "Very smooth flight and courteous flight crew."
Cons: "Headphones were not provided."
Pros: "Nothing. It was a bad experience."
Cons: "They could have served food. They could have checked us in through to our final destination."
Cons: "There is no baggage transfer for international connecting flight. No hotel is provided from the airlines for international travelers, transit time is 12hours"
Cons: "The crew is always nice on China Eastern. They seem to be late a lot of the time. We arrived almost 1 hour late. The business lounge is TERRIBLE. Get something to eat in the airport, not in the lounge."
Cons: "They couldn’t find my reservation. I almost missed my flight."
Cons: "I am stranded in Bangkok because the Flight you put me on violated China visa requirements. And I CANNOT get a hold of ANYONE to resolve issue."
Cons: "I can not able to check in from Yangon international airport to SFO due to transit hour is more than 24 hour in china.. I had to cancel flight with $116 cancellation fees which I wasn't satisfied. Without flying anywhere I have to pay for that fee. I will not buying anymore China eastern airline for future."
Pros: "The flight was fairly smooth. There was a good selection of movies."
Cons: "Coming off the plane in Nanjing was frustrating as they were totally unorganized and the plane was delayed because of this. We had to go through customs and recheck everything. We then went back on the same plane to the same seat. Kinda confusing but all in all it was okay."
Cons: "This was one leg of a 3 leg flight to Kathmandu. Whatever the rrason they substituted my contact number for my passport number and wouldn't issue my boarding pass, even showing documentation that the fault was theirs. After what seemed like forever they reluctantly issued the boarding pass after signing some waiver which I couldn't resd as it was in Chinese."
Cons: "Flight was delayed over one hour and gate was changed from one side of the airport to the furthest gate on the other side of the airport with no announcement made. Lack of English spoken or understood by flight attendants, gate agents , and check in counter agents."
Pros: "Comfortable flight,on time departure,friendly staff"
Cons: "Long layover"
Cons: "Worst airline I ever flew on"
Pros: "Cheap ticket fair Crew somewhat friendly despite extremely limited language skills So many empty seats( you will find why below) despite Chinese festival. Boarding to aircraft easy, especially child friendly at SFO. SFO staff quite friendly, at least ours."
Cons: "Overall comment: It’s supposed to be international flight but I and my family, all US CITIZENS had to check in at SFO in the beginning where the staff was very helpful n did her best n told me that I would have to claim baggage one time in China. We had to claim baggages at Qingdao n drag to find hotel with one security guard’s broken English helping me for directions to potential hotels- no help at all otherwise. In the morning, we checked in with all baggages at Qingdao but they refused to do it all the way to KTM. Very very rude n unfriendly staffs. At Kunming, we dragged all baggages with our tired kids n checked in for the third time in one outbound flight n almost had to go through baggage check for lithium battery with the fact that it was the same baggage passing security in SFO then Qingdao and having no lithium inside. It followed a very very painful scrutiny n security which involved my 10 year old, a lot part of which seemed inexperienced n unnecessary. They took my daughters portable charger simply because it was wrapped with fancy tape"
Pros: "The flight attendants were very nice and attentive."
Cons: "I am a vegetarian and there were no food options for me on this very long flight. I was informed that I needed to order a vegetarian meal 24 hours in advance, but it did not say this anywhere when I was buying my flight tickets, so how was I supposed to know? Twenty hours of traveling with no food on 3 flights and waiting in long lines at customs with not enough layover time and no food is absolutely miserable. Also the boarding process at Bangkok is terrible. There are too many people pushing and shoving through lines and cutting lines, it was the worst I have ever seen at any airport I have ever been to. My bag was also lost somewhere between Bangkok and my first layover. Luckily SFO helped me to recover it."
Cons: "I was not able to board the flight in Laos. I had a visa for Shanghai which was my final destination but the airline would not let me fly through Kunming without a transit visa. The staff was very rude and would not listen to me. They just kept saying I could not board the flight. They would not help me to change or re-book a flight and was fine to leave me stranded in Laos. The airport did not have wifi or any resources. I had to please to pay a kiosk to use their wifi so that I could rebook my flight through another transit province. It was a horrible experience and left me out a few hundred dollars."
Pros: "not much CE at their usual"
Cons: "we had no choice of food on both planes and ended up with pork for breakfast. they also couldnt transfer our bags we had to recheck on both outbound and return flights"
Cons: "We stopped in NAO (Nanchong) for about an hour and it was quite a sketch experience."
Cons: "Landed in Kunming only to find that there was no international terminal so I had to go through immigration to change planes. Showing up in China without a visa is a big no-no. China Eastern, whose flight crew spoke minimal English, didn't warn me about this at all. The soldier at the immigration desk was not amused by a US citizen without a visa, and it took much explaining and a couple of conversations between soldiers to be allowed a 24-hour visa. It was touch and go for a bit, leaving me wondering if I was to be turned away. NOT ACCEPTABLE!"
Pros: "The staff were professional and courteous; we took off close to on time. The airline got us into a very nice new hotel to overnight before our next China Eastern flight."
Cons: "The security at Urumqi (URC) airport was over the top and we almost missed our flight. Unfortunately, they seated our family in four different areas of the plane."
Cons: "The ground staff at ICN is not polite. We asked them whether we can load more bag before we headed to downtown to go shopping. After we came back to get the boarding pass, we were refused to check more bag under our baggage allowance"
Pros: "Crew is exceptionally nice and friendly!"
Cons: "The snacks and food offered are terrible. Cabins are dry and uncomfortable (not pressurized enough)."
Pros: "It would have been nice if i was warned about it and i can actually get a visa and sight see at nanjing for a day."
Pros: "Clean plane, served meals on each flight"
Pros: "After fighting over and over during rebooking process, we got a direct flight from Shenzhen to Lijiang with a different airline"
Cons: "We booked the flight from Shenzhen to Lijiang with stopover in Kunming. They cancelled the flight from Kunming to Lijiang and suggested us to stop in Kunming, refund us the rest, suggested us to either stay in Kunming or take a train or do whatever to get to our destination. That’s ridiculous, we can’t just change our travel plan or take a 10 hours train."
Pros: "Very little."
Cons: "Lost my bag, no food, no TV, nothing. Bare bones flight."
Pros: "Good service; timely boarding"
Cons: "Too many stops; long layover"
Pros: "Service was good"
Cons: "I was forced to book a new flight when they informed me at check in that I was only allowed a 24 hour transit visa, when in fact US citizens are permitted 72 hours. A mistake on their part that cost me $1400! I won't fly with them anymore."
Pros: "Meals are served on flights, seemingly regardless of flight length. Comfortable and clean airplane."
Cons: "Airline put incorrect passport number in boarding system for one of the boarding passes. I had 3 flights, total of 6 connecting flights booked at once for 2 people (therefore total of 12 connecting flights) For some reason 1 of the 12 boarding passes had the wrong passport number printed on the boarding pass. Had to speak to a China Eastern representative at the airport who was very unhelpful. After an airport employee (not affiliated with China Eastern) spoke to the China Eastern rep, the rep claimed there was no problem all along. I was in a Changsha, China at the time so few employees spoke English. Luckily my girlfriend sole Chinese otherwise this would’ve been a much worse experience."
Pros: "Lots of free movies. Leg room was ok. Flight left on time."
Cons: "Boarding process totally chaotic. Entire ground left to stand in rain on tarmac while gate agent stood on stairs to plane checking boarding passes. But the main problem was China Eastern list my bag and 24 hours later I STILL do not have it. They have been very unhelpful in assisting me to recover my bag. I should also add that I was not able to pre-select my seat, but it worked out ok. Also China Eastern cancelled my return flight and is sending me home one day later than originally scheduled without any apology or compensation."
Pros: "Nothing about it"
Cons: "Rude staff in spite of paying almost close to Cathay Pacific, journey date was forcefully changed just days before traveling with a layover time of 16hours instead of the original plan of 3 hours so was forced to stay overnight at a shitty hotel provided by China Eastern, Check in baggage not handled at Kunming by staff, airport hotel not inside airport, but 20mins away in some dirty part of Kunming, not even in the city. Taxi from airport to and from hotel had no space for checkin baggage and they had to be kept on our laps. No food provided at hotel. Very discomforting experience overall."
Pros: "Food and entertainment were good. I was given an aisle seat like I prefer so my comfort level was good for this flight."
Cons: "The flight itself was good, but the whole transfer process was pretty inconvenient and annoying. This may have been a rare circumstance since I had two connections on this journey, but it seems like this process could be made A LOT easier. I was told in Los Angeles when I checked in for the first leg of my trip that my bags would need to be collected in Kunming and re-checked for the final leg of my trip (Kunming to Bangkok). I thought no big deal. Well after collecting my luggage from the carousel in Kunming, I proceeded to go where appeared to be a re-check point. I was told there that I needed to go all the way out of the secured area and check in for the next flight there. After confusingly navagating my way through this airport, I finally arrived at the check-in desk. This the same check-in counter that everyone uses when coming off of the street. I can understand doing this if I was switching airlines or something, but I don't know why I wasn't allowed to use the re-check counter. After the time it took to find the check-in area and wait in line, I had my boarding pass for the flight with about 1 hour left until departure. I then proceeded to the departure checkpoint where I waited in line for approximately 25 minutes before reaching an officer. To my horror, he asked for my departure card, which I was unaware that I needed and he pointed to the back of the room. I tried to explain to him that I was only connecting through and hadn't actually stayed in China, but he still sent me to the back of the room to fill out this card. This meant that I had to wait in line again, but luckily it was only a 20 minute wait this time. After luckily getting through the security, I now had about 10 minutes before the scheduled departure time, so I was pretty stressed since it said on my ticket that the door would be closed 15 minutes before departure. Luckily I made the gate before the door was closed. While waiting in line, I spoke with some people that had also been on my Shanghai to Kunming flight and they had also been very confused about the whole transfer process and were also very close to their departure time at this time when I spoke with them. I think their flight to Dubai was delayed, so they made their flight. Maybe most of my issues arose from the double-connection in China, so I will not under any circumstances be selecting a trip where this is on the itinerary. I've connected through Guangzhou and Beijing before and I've never had a need for an arrival / departure card at either of those places. There should be better communication in this area to help people avoid this kind of confusing situation like I experienced. For example, if it was a double-connection thing, send an email explaining the procedures for trips that connect in this manner. I assumed that arrival and departure cards were only for people that were actually staying in the country for more than just connecting flights. Wrong assumption obviously."
Pros: "The attendants were very helpful, a meal was served with ever flight (even during domestic flights within China), the aircraft was clean, blankets were provided, and I felt very safe. I had an overall excellent experience with all of my China Eastern flights from LAX to Shanghai, Kunming, and Kathmandu."
Cons: "My only complaint, during the whole experience, was with the Kunming airport. They ushered overnight layover customers into the basement floor, which smelt of gas and was very cold. We were expected to sit and/or sleep on crowded seats and concrete floors. This is not a complaint about China Eastern, but rather the Kunming airport."
Pros: "Nothing about this experience was acceptable nevermind enjoyable."
Cons: "Due to some strangely worded "regulations" regarding layovers in China I was barred entry to my flight. China Eastern made no effort in helping me; essentially pointing the finger at the online booking agent (Kayak/Justfly) who in turn, pointed their fingers back at the airline. All parties refused to process my ticket OR refund my cost. Eventually I bought an additional ticket directly to the city of the final leg of my itinerary so as to avoid the visa restrictions on multi-city layovers. Only to find that China Eastern would NOT honor the ticket from Kunming to Vancouver as I had not been on the first two legs. Again, no solution was offered and no refund provided from China Eastern, Kayak or Justfly."
Pros: "Nothing. Acted like it was their first week as an airline."
Cons: "Priority service was not. Forgot to get wheelchair ordered, so we were late from lounge to gate. Priority not... last to be off at destination. No jetways either at Shanghai or LAX. Got bussed from what seemed 30 miles away. Meals were not as ordered. Bottom line-when you pay triple for business class service, you should get it!"
Pros: "Friendly staff."
Cons: "Food options not available. No entertainment."
Cons: "Flight attendants wouldn't speak English to foreign passengers even though the flight was experiencing turbulence due to poor weather (I'm guessing, who knows, they didn't tell us). We landed in another city without warning and then departed again without update. When we finally landed, hours after we should have, the crew didn't say goodbye, thank you, sorry for the discomfort, nothing. Will not fly again and will spread the word about this terrible airline."
Pros: "Great on board service and very friendly."
Cons: "I had a layover in Kunming but was unable to check my bags all the way through to my destination, which was after the second flight. The plane landed 20 minutes late and then I had to go through baggage claim, check-in, get my 2nd boarding pass printed, re-check my bag, do customs, and security during my layover (1 hr 40 min) between flight. It was the most stressful flying experience I have had to date. Ended up running through the airport in Kunming, begging to jump lines in order to make the second flight, and catching the plane 5 minutes before takeoff. Luckily they allowed us to board even though it was so close to time. Very stressful experience."
Pros: "The crew gave us sandwiches while we were waiting to take off."
Cons: "It was very uncomfortable sitting and waiting 2 hours for takeoff. It would have been better to wait for boarding so that we could be more comfortable. The temperature on the plane sometimes got very hot."
Pros: "I was forced to book a $200 hotel room because your company would not pay for me a room to stay in because I had almost a 12 hour layover at night.so I will be adding that to the lawsuit as well."
Cons: "so I will be adding that to the lawsuit as well."
Cons: "the flight was delayed and when we had a layover, it was really rush. there was no entertainment."
Cons: "Kolkata to Kunming flight was delayed and we missed the connection for LAX. It was very frustrating to secure rescheduled flights. Had to go back and forth between counters and staff. Also, we were transpacific passengers to and from North America. Per CE website carry on weight limit is 10 kg. Both at Kunming and Kolkata we were forced to limit carry on weight to 5 kg. This is very much disruptive."
Pros: "Overall for price and everything was good; not bad at all. Flying time, maitaining on time arrival and departure was notable. But as you would expect it was crowded :) not too noisy or anything just that u feel more crowded in china and similar places i guess. They should definitely "beef"-up the vegetarian options as the food was pretty average. :)"
Cons: "there wasnt anything particularly annoying or to be disliked"
Cons: "Flight was delayed two hours"
Cons: "First, the flight departed over an hour late from Kolkata. When we arrived in Kunming, just the passengers continuing on to Hangzhou were told to wait on the plane. Then after all the other passengers left, we were told to get off as well. Then we were told to stand and wait for at least 20 minutes, then routed through the airport to join the first group of passengers on the plane to go through immigration, where one of the immigration officers was yelling out us. Then we had to wait at least another 20 minutes before we were led to the check-in counter where we each person needed to get new boarding passes. This process took at least a half hour. Then we had to re-enter the regular security line to reboard our flight. When we landed in Hangzhou, this process was essentially repeated, except that this time we collected our checked bags and went through customs before having to go to the check-in counter, again, get a new boarding pass, again, and then go through regular security to continue the remaining leg of my flight. I've never seen such an inefficient transit procedure in my life!"
Cons: "On way to Shanghai from LA: The crew were all awful, rude and inhuman, there were seats open with more leg room which remained open till Shanghai but they wont allow my sick and old parent who is very tall to sit and relax on it, they asked me to pay $120.oo to do so and he was forced to move to the seat that was hurting him. Such an awful lot of idiots!!!"
Pros: "There was almost nothing I like about these guys."
Cons: "The list is just to long to even start to tell you what was wrong."
Cons: "It took more than two hours to get our luggage because there is a shortage of luggage handlers at Kunming Airport. As a result, we missed our connection to Chengdu because the Chinese Eastern ground staff decided to close the flight 45 minutes before departure and would not budge off that position even though we could have made the flight. We had to stay at the Kunming Airport Hotel which was dirty and smelled like stale smoke and does not represent the Kunming Airport well at all."
Cons: "No one could help us find an alternative way to Phuket via Kunming or otherwise after our flight was canceled. We ended up purchasing a different flight through a different airline and will be working on getting this flight refunded."
Pros: "Flight was right on schedule. Crew was friendly and helpful. Snack was tasty."
Cons: "Could have used a bit more legroom."