Daily cleaning, installation of cabin HEPA filters on flights from Nevada to China
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Scores according to KAYAK customer reviews
Pros: "The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting."
Cons: "The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner."
Pros: "The coach seats were larger than those on domestic flights. The window glass was dimmable for ideal lighting."
Cons: "The arm rests did not go up all the way. This made it difficult to maximize comfort with my wife."
Pros: "Crew was attentive and food was great. Japan air was a much better buy than any American company. I will look for Japan air for any flights I take in the future."
Cons: "Nothing. The experience for international economy was perfect."
Pros: "The crew was attentive and service was excellent."
Cons: "At check-in counter in MNL, the JAL agent mistakenly told me that I don't need to claim my bag and re-check at DFW before heading to final destination MEM. Food wasn't as good as previous JAL flights earlier this year and last year. That said, it's still better than other airlines."
Pros: "Crews were amazing."
Cons: "Boarding in New York could have been better organized"
Pros: "Quick flight"
Cons: "Air on the plane was stuffy"
Pros: "Privacy of window side seat"
Pros: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Cons: "More movie options would have been nice."
Pros: "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
Pros: "Compensated with lounge pass"
Cons: "Very poor check in around Visa situation"
Cons: "The attendants were very pleasant and efficient. I will certainly prefer to fly JAL, especially if you could offer the lower rates. On the down side, it was very difficult to contact their customer service line. However their online help desk was very responsive."
Pros: "Good space between seats. Cleanest of the restroom. Nice crew service"
Pros: "Was spacious due to flight being in the middle of the week and tasty food."
Cons: "Wish there were food. Was hungry after long flight."
Cons: "You mean the flight that never happened? The one that was suppose to fly out at 12:50 on 1/6/18 delayed until 17:25 (with acceptable communication the first delay) but then later delayed till 00:10 after I’ve already arrived at the airport early for the 17:25 departure. The screens with arrivals and departures posted that Checkin was open but there was no JAL staff to answer questions. Then getting an update “maybe” the 00:10 flight is cancelled? What is maybe cancelled and JALs phone messege still said the flight would depart at 00:10. So I go back to JFK because after all “maybe” isnt a definitive and according to all the direct JAL sources the flight is suppose to depart, I get to JFK the second time only to be given a printout saying the flight is cancelled with no rebooking, and to call for assistance. The same number is been calling for hours trying to get answers. coukdnt reschedules because I’m calling outside of business hours! I spent $200 on cab rides going back and forth to JFK to go nowhere, get no apology, no new flight booking, and no reimbursement for transportation."
Cons: "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
Pros: "Excellent food. Lots of food, drinks. Comfortable plane."
Pros: "Boarding and crew"
Cons: "Lost luggage"
Pros: "I was very impressed with the courtesy and efficiency of the pilots and crew. Staff were very helpful and polite. A very good experience overall."
Cons: "The stewardess making announcements overhead on the PA system speak very softly and can be very difficult to hear and understand in addition to their accent. I know the safety cards are available for that info but the "in-flight" announcements are the ones that I worry I'm missing important information due to my misunderstanding."
Pros: "Seats were comfortable. Food was very good and snacks and drinks were offered frequently. Plenty of entertainment on the in-seat TV consoles. Gave me a pillow and blanket and the seat reclined a bit so I could sleep some. The airline staff were polite and helpful."
Cons: "Nothing, it was a very positive experience."
Pros: "Crew service responsive and helpful."
Cons: "Poor vegetarian meal (mostly vegan rather than vegetarian and without condiments). Problems using entertainment screen, which would get stuck and also have to go through many steps (confirmation screen, language) to see maps each time."
Pros: "The JAL flight was great. Seats were comfortable and leg room was very good. Crew was excellent too and very attentive."
Cons: "The food was not good at all on this flight. My last flight on JAL in 2010 the food was excellent. Not sure what happened but the quality of the food has gone down and it was disappointing. Luckily had a bite at the airport before boarding to sustain us on this long flight."
Pros: "Let's face it - flying b-class is pretty awesome, so for $3300, it was really great. Loved the food selections, though I did feel the food was a little on the heavy side. I had the Japanese fare, which was lighter, but a little more salted than what I prefer - but over all very good. Service was amazing - the crew is super-nice. The plane, a massive 787 jet, absorbed the turbulence like it was nothing. It was like riding in one of those Cadillacs from the 1970's. The lavatories were big enough that I could actually stand up straight (and I'm 6'0"). The seats were pretty good as well - they had a feature for extension of the seating surface to allow for more thigh support (which I love) as well as great lumbar support. the movie selection was OK - neither great nor bad, and I ended up watching 4 movies during the flight anyway. ;)"
Cons: "I preface this section by saying that I'm being very nit-picky here - there's not much I can really say, except that the seats, while they will recline to a flat surface, which is great for dozing off, they are angled about 15 degrees so you're constantly sliding down them in that position. Also, there could be more support for your head in the reclined position - I had to futz with pillows and a blanket to get that comfortable. However, the reclined position was the most comfortable, and I could get it so that I was sufficiently reclined with my legs extended and horizontal, while laying back without sliding down. This was sufficient for resting. I'm only mentioning this because I flew a business class flight on Delta in 2015 which had ridiculously amazing seats that reclined all the way flat and horizontal. On the 9-11 hour flight from Tokyo back to San Diego, which will take place mainly at night, this would be a very useful feature."
Pros: "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
Cons: "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
Pros: "Crew very helpful and courteous"
Pros: "The check-in was flawless and gave me accurate information about my luggage being checked all the way through. I had an overnight layover in Tokyo and they handled my luggage the way I expected."
Pros: "This was my first flight on JAL. Their customer service was especially good for English speakers. The food on the plane was good, but geared toward the Japanese customer. I must say that it was tasty, but unaccustomed to my palate"
Cons: "I think it would be good to put more food that is geared to a more international palate."
Pros: "Good in flight entertainment options. Great food and plenty of it. Service was top notch. No complaints."
Pros: "I really loved JAL customer service at checking counter. So friendly and great customer service I received."
Pros: "The family had an amazing flight and the in-flight entertainment was excellent! My kids remained engaged for 6 hours and my wife actually took a nap..."
Cons: "As usual it is most difficult moving through the airport in China. It took a long time to get our bags and they were "damaged", however my box made it without difficulty."
Pros: "Good service and selection of movies.Boarding is orderly. Crew very courteous. . We have been flying JAL for a few times and never regret"
Cons: "Boeing 777 is not as attractive as the new 787.e.g. Ambient lighting, cabin noise control etc., are far more superior in the 787"
Pros: "Great friendly service on jal... my wife and I got lucky and we're bumped to business class. Would fly with them again 100%"
Pros: "Comfortable and spacious for economy class. Very helpful staff."
Cons: "If I have to be picky the movie selection didn't seem great."
Cons: "Requested Vegetarian Meals. Didn't get them"
Pros: "Everything from delicious Japanese cuisine to attentive and courteous customer service from ground crew to flight crew greatly impressed our family. Being able to fly to Haneda is even better. We plan to fly JAL from now on."
Pros: "The best airline I have flown in. Plenty of room and the in-flight service was excellent."
Pros: "The crew was very nice and pleasant. They were very accommodating as well."
Cons: "For my entire flight back I was so hot I could hardly stand it. I had to change my clothes and it still didn't help very much. My meals were also pretty bad on the way back, which is odd because they were not bad on the way there. It was definitely one of the worst flights that I've ever had, mostly because of the heat."
Pros: "JAL is curteous and professional. They had a flight attendant dedicated to helping me and my infant daughter and provided bassinet and assitant with luggage during the flight. Totally different experience from American carriers like United who treat you like cattle. I hope I can fly with JAL again soon. They are incredible. I was super satisfied."
Pros: "I didn't die"
Cons: "Plane was a bit old, headphone jack barely worked and the screen was scratched to hell"
Pros: "Good food, real silverware, blanket and pillow provided to economy class, crew offering water and tea through the cabin constantly but unobtrusively."
Cons: "Long, long flight, not much leg room."
Cons: "The movie selection, my electrical outlet didn't work and they took my phone away from me to charge it in economy plus but did not allow me to come with my phone. The food wasn't very good either."
Pros: "An airline that thinks about consumers and then delivers a premier experience. Fly no one else to or from Japan."
Cons: "The DC China Embassy web site clearly states that a valid APEC Business Card can be used in lieu of a Chinese visa. In spite of this I was denied boarding by JAL. It turns out the system is not fully in place, and eventually I was issued a 10 year multiple entry visa by way of apology. JAL did not waive cancellation fee, and I suffered considerable economic damages."
Pros: "Our flight from Tokyo to Beijing was very pleasant. The flight attendants were very polite and helpful. There was a lot more leg room than most American/European airlines we have taken. The food was quite good and we even got Häagen-Dazs ice cream."
Cons: "I wish they had a larger movie selection, but they had most "New Releases"."
Pros: "Japan Airlines was a pleasure, from beginning to end & in between. The flight attendants emulate joy in their service to others, they are observant to the clients' needs even before they are asked for help. In a long flight such as this was, it was obvious that they also tend to the comfort of the passengers by ensuring that the restrooms are always clean & presentable. Will fly them again whenever I have the opportunity."
Cons: "Can't say that I have ANY complaints at all!!"
Pros: "Food is great. Crew are very friendly"
Cons: "The touchdown, it's not smooth"
Pros: "The crew was friendly and the sevices, food & entertainment were great. On 777 airliner, private entertainment system with wide movie selection. Seats have AC outlet and USB charging outlet."
Cons: "Charged me 30 for allegedly overweight suitcase. The they proceed to lose it."
Pros: "Crew was amazing"
Pros: "The food was so good. The crew was so helpful too."
Cons: "The seats were tight and not so comfortable."
Cons: "It was cold and the blankets got collected 45 minutes before arriving. Well, we had to wait 30 more minutes to get to a gate and I was freezing!"
Pros: "Overall good experience."
Cons: "If could have got seats of our choice."
Pros: "Very professional and helpful crew. Great entertainment."
Cons: "Seats in economy a little cramped. Better to fly their A-380 double decker as more space."
Cons: "Flew airbus 380 all the way and it was super comfortable!"
Pros: "The crew was fantastic. The food was good for airline food."
Cons: "The seats were narrow and seemed a bit smaller than usual."
Pros: "For the most part it really was a most excellent flight, especially the Dubai to SF leg where there were SO MANY CHILDREN around [should get a free upgrade just for surviving that] but the flight crew did exceptionally well and remained calm all the way through. Apart from one grumpyish woman on the second flight the majority of crew were exceptional and really went out of their way to serve and help."
Cons: "I slashed my finger fairly painfully on a toilet door while pushing it from the outside to open it on the Dubai to Cape Town flight [again, an upgrade on my home flight which is a bucket list dream would more than make up for that!] which i pointed out to a flight attendant and they took note of it and bandaged me up so it was dealt with well but hopefully that gets sorted out [she said she would write a report] cos it did unfortunately affect the rest of my flight a little... And so many crying babies [thankful for volume control on headphones] but literally that was it - love flying Emirates cos on the whole felt super well treated..."
Pros: "Crew was very caring and seat was very comfortable"
Cons: "I don’t find anything that could have been better that what was there for my travel"
Pros: "Good overall service."
Pros: "Everything about the flight - barring one thing - was brilliant. The new overhauled interior with the padded leather seats and a mini bar is an exquisite touch. The build quality of the interior such as the spotlight, switches, buttons all have a classy touch with a very classy interior cabin lighting. It felt like how a business class should be: excellent. And, as usual, the staff remained professional, polite, friendly and very helpful."
Cons: "There was a delay before the take off. I had one booking with four trips with Emirates, three delayed which was a disappointment from a major credible airliner."
Cons: "Former travel to Dubai offered food vouchers. No vouchers given and the layover was over 5 hours and portions were smaller on the plane. Bad in flight entertainment screens."
Cons: "There should be no classes. All seats should be sleeper seats,"
Pros: "Timing, no delay"
Pros: "The crew and attempt to help with anything I needed"
Cons: "Limited leg room for a big guy like me. My cancelled flight from Boston to phx was too long of a layover"
Cons: "The system delays before boarding the plane on 02/03. Otherwise the flight was pretty good."
Pros: "Clean cabin, polite Attendants, fast internet and great food and drinks."
Cons: "None at all"
Cons: "Peanuts should be replaced with snack crackers as so many people can not eat or come in to contact with peanuts, it’s a health hazard and not healthy. Entertainment on board should have background music"
Pros: "The big tv on the seat backs."
Cons: "The seats were too close to each other."
Cons: "Seats a bit tight"
Pros: "For emergency cace I cancel my trip can u return my mony Pack please"
Pros: "We will highly recommend to use this airline. We will try again to flight to any city that we know they will have connections . Is worth it to plan to stay a few days in Dubai. Is a great city , unique, different."
Cons: "they messed up my bag and had to wait 4 hrs at dxb airport to hv them retrieve it"
Pros: "We liked the excellent crew. They were very curtious and made sure every small request was fullfilled. We met couple of friends on the same flight. And so kids had excellent time during the 14 hour journey. The crew were very sweet to all the kids. Very patient and fullied there numerous requests."
Cons: "All was great"
Pros: "Food was the best I ever had on Economy, seats were comfortable, enterteriment was very good, cabin crew very polite and attentious..."
Cons: "Boarding was too Long with to much security measures"
Pros: "The flight attendants were fine—not outstanding, but fine. But the representatives, both on the phone and behind the desk, are excellent—willing to go the extra mile to help out their customers."
Cons: "The seats in economy and the flight, in general, are on par with the average airline—nothing special. Also, unless you're into Bollywood movies, the entertainment selection is sparse compared to other international flights. And the touch screen is in need of re-calibration."
Pros: "Vego food was provided Lots of meals"
Cons: "Some of the food wasn't as tasty but it's airplane food"
Pros: "Crew were efficient and moved things through"
Cons: "Food could be improved as was movie selections"
Cons: "Better comfort with Airbus 380 but food remains a concern"
Pros: "The food was good, the entertainment was good"
Cons: "There needed to be more snack options.. a mid-flight sandwich or cheese and crackers. There were only two drink carts that went by on a an 11 hour flight and these were with the 2 meals that were served. Alcoholic drinks were difficult to order except with dinner. Overall, there are more amneties, foods and drink on Delta airlines."
Pros: "Everything was on point."
Pros: "Hospitality and food"
Pros: "Everyone was very plesant. The flight dinner was tasty."
Pros: "The New York office was good enough to call and get the necessary information from me, Yet, in the end I had to call many times to locate the whereabouts of the missing bag."
Cons: "Emirates did not offer to deliver it to my house."
Pros: "Pleased with everything."
Pros: "Efficiency and friendly crew"
Cons: "Food and the seats were not cleaned properly as well as well as the safety instruction booklets were dirty."
Cons: "Long walk from flight to the immigration Tooo tooo long"
Pros: "Wow totally worth it. I'm now spoiled by how fantastic this airline is. Entertainment, service, food, and comfort. If emirates is flying to my destination I will for sure use them."
Pros: "Although the printed menus are a classy touch, I feel like they are an enormous waste- completely unnecessary. At the very least they should be recycled."
Cons: "Cabin service was very slow. We were an hour and a half into each flight before we were offered a drink. No additional drinks were offered with the meal. There were no further services offered after the tea and coffee service... 3 full hours before we landed! Also, the economy class seats are extremely cramped. When the person in front of me leaned their seat back, I couldn't eat my mael comfortably and the TV screen was 12 inches away from my face."
Pros: "Exceptional crew"
Cons: "My last leg, Dubai to Geneva was not booked as code share with Quantas but, by Quantas, as Emerates directly. This meant that I got no milage credit for the flight. Grrrr."
Pros: "I was pleasantly surprised how great our travel with Emirates was. We usually fly in business class when traveling to Europe, but this time we were pleasantly surprise that the economy on our flight was as good as business on most American airlines. We are looking forward to another flight with Emirates!"
Cons: "Everything was great, I can't think of one thing that disappointed me."
Pros: "Airplane was amazing and the aurlines crew awesome"
Pros: "Service leg space"
Cons: "Nothing much"
Pros: "Flight still arrived reasonably on time despite being delayed. Service is excellent!"
Pros: "Great attentive crew."
Cons: "Boarding has no groups, seats are small"
Pros: "Food was good ."
Cons: "Didnt turn on the AC until were in air, implying that everybody was sweating for 30min from boarding to ip in air. Crew refused Green Tea, saying it is only offered in Business class"
Pros: "The crew was really great and helpful"
Cons: "Only thing that could have been better was ginger ale."
Cons: "70’ late on a 45’ flight"
Pros: "I was in business class and it was great. The staff the food and the seats were awesome."
Cons: "I booked through Kayak and when I arrived at the airport Swiss air had no seat available for me. I was forced to upgrade to ensure a seat."
Pros: "Coach seats were comfortable but if the person in front of you reclines, your video screen will be inches from your face and it becomes difficult to get out of your seat."
Cons: "Crew was not particularly friendly....almost downright rude at times"
Cons: "There was a major delay - we never were told why and no one apologized. It was so stressful to make my connection."
Pros: "The crew was polite and continuously offering drinks, headphones and food/snacks. Kept us comfortable and happy during the flight!"
Pros: "Great. Very smooth and comfortable!"
Pros: "the CREW WAS FRIENDLY AND CELEBRATING EASTER WITH THE GUESTS"
Cons: "THE FOOD WAS ADEQUATE, GIVEN THAT WE WERE ON AN AIRPLANE"
Pros: "The crew was excellent, the food was very good as well as the entertainment"
Cons: "The boarding organize by group could improve the process"
Pros: "Crew was lovely, patient with all us skiers returning from the slopes. The food was EXCELLENT- for airline food. And I was in economy."
Cons: "The Entertainment tech was not smooth, had difficulty getting it to function and likely annoyed the person in front of me with all my tapping."
Pros: "Responsive excellent crew."
Cons: "Long waits to get to the bathroom. Plane dated."
Cons: "I wanted to get some work done on my flight but I couldn't even open my laptop screen more than a few inches."
Pros: "The crew was very nice and very good. They served the evening meal very promptly. They could have made another trash run prior to everyone trying to sleep for the night flight."
Cons: "The coach seats are narrower than any I have encountered and they are very close to the rows in front and behind. Not comfortable at all."
Cons: "Older plane with poor seat comfort. (Same trip Bos to Zurich much better.) Video did not work at all in one seat and poorly in other ,for 7 hr flight"
Pros: "On time, nice crew"
Pros: "The view out the window."
Cons: "Delayed, no leg room. No refeshments."
Pros: "The service was outstanding!"
Cons: "Most people had to wait at the gate for a boarding pass and my daughter and I were in completely different parts of the aircraft."
Pros: "The service was exceptional and there was great entertainment available on board."
Cons: "Boarding terrible just one mass confusion, Flight was one hr.late as of today I am still missing my 4 pcs of luggage."
Pros: "On time and good service!"
Pros: "On Board Service"
Pros: "Good flight"
Pros: "on time performance; friendly flight attendants"
Cons: "bought a seat reservation in premium economy and was the last group to board. No extra leg room in "premium" economy."
Pros: "staff was very nice"
Cons: "I am a frequent flyer from HK to Western Europe and it’s a problem transversal to the majority of the airlines. Service quality drops significantly when coming to Asia. Flights to Europe provide exceptional service."
Pros: "It was an amazing flight with an amazing service thank you United."
Pros: "Smiley all the time flight attendants and generous with food and drink and responded quickly if need help. The person who performed the flight announcement from swiss to lax had nice sense of humor while announcement :)"
Cons: "Warm and excellent customer service :)"
Pros: "I was upgraded for some reason and holy cow was it awesome. Amazing food with more choices of what to eat. Massager in the chair and it nearly lied flat. So amazing and the perfect way to travel on a long flight"
Pros: "Comfortable....customer-service oriented staff. Enjoyable food, and entertainment."
Pros: "The crew members were professional and we really appreciate their high quality of service. Love the food and we enjoyed the wide selections of entertainment that was provided."
Cons: "Nasty landing, last 5 min plane dropped 4to 5 times for whatever reason. Felt like it was a sesna"
Cons: "We had almost 8 hours delay"
Pros: "Food was excellent and staff was friendy."
Cons: "Wifi was expensive."
Cons: "The flight was late and I almost lost my connecting flight."
Pros: "The seat, the airport, the service"
Cons: "The tight connection"
Cons: "Checking bags took longer than I would have liked."
Pros: "Loved the cute attendant we had on flight :)"
Cons: "Old TV screen and remote"
Pros: "Nice flight attendants. Clean planes."
Cons: "Seat pitch too small-no room. Food was not good. Outdated entertainment movies"
Pros: "Business Class price was 50% lower by buying the ticket on El Al site rather than buying direct from Swiss Airlines."
Cons: "THERE'S SOO LITTLE LEG SPACE BETWEEN SEATS ON THE ECONOMY SECTION IT IS VERY UNCONFORTABLE!!!"
Cons: "The seat was horrible and had no cushioning. Left . Worn out and non manintained seating systems . Had body pain"
Pros: "As a frequent traveler, SWISS hadthe best airline food I've ever tasted. Very efficient in everyhing they do. Great service and the crew was very friendly. Unfortunately, I had a seat that was in between the two in front of it, so my TV was at an angle, but only a minor inconvenience"
Pros: "The food and service was wonderful."
Cons: "I was disappointed that there was no plug-ins to charge electronics."
Cons: "Boarding procedure for business class with being held up in a small holding space"
Pros: "Gate changes and delays boarding made getting food between flights an impossibility. On board food was appreciated but was a snack and in 12+ hours travelling this made it tough."
Pros: "Excellent flight attendants."
Cons: "The boarding process for the economy class seems a little chaotic since there is no distinctions by zone or seat row. The result is a surge of people right when they announce boarding for that cabin."
Cons: "I was supposed to put my backpack into "bulky baggage". I couldn't find it. When I got on the flight one of the attendants yelled at me for having my bag. Also the signage was incorrect where we had to go thru with our boarding pass. So I stood in a couple of lines that didn't work."
Cons: "Crew was fantastic. Very attentive to passengers’ needs. From check in to baggage claim, China Airlines was fantastic. When many passengers needed to board aconnecting flight in Taipei to Bangkok with very little time, crew members shepherded all of us through the tram and security right to boarding. It was fantastic. China Airlines is my “go to” company for any routes on my travels they provide in the future. Thank you China Airlines!!!"
Cons: "Good everything"
Pros: "Yes the crew was amazing ✅ Very professional and friendly"
Cons: "A few more newer and English speaking movies sure would be nice. Thanks for asking.✈️☀️"
Pros: "Good service, onboard entertainment"
Cons: "Twice now I didn't get the seat I reserved at the time of ticketing."
Cons: "The food from Canada was very Canadian, but on the way back way more traditional chinese"
Pros: "The flight TPE - HAN was fine. The flight SFO-TPE was OK. The seat in premium economy did not recline properly. Service seemed to disappear for several hours during the flight. I am not as excited about using premium economy for my return. The seats in economy look very narrow."
Cons: "Answered above. The seats looked bigger and better but the equipment looks tired."
Cons: "Good food and friendlier staff."
Cons: "Would fly China airlines again"
Pros: "staff service very good, price is good"
Cons: "crowded flights. seats too close"
Cons: "I dropped my fork on the floor. The 1st crew, who did not understand Mandarin came back with salt and pepper,even I asked for the fork in English. I asked her again, but she impatiently told me each meal plate came only with one set of utensils."
Pros: "The meals are very good and tasty, good portions."
Cons: "The economy seat is OK but too distance between seats could use extra inch."
Pros: "Comfy 777. IFE screen is bigger than other planes. Facilities are newer. It seems to be quiter too."
Cons: "There is one option for the breakfast."
Pros: "All my family wanted to have chicken flavor ,but we all got the wrong one"
Cons: "there was not much information at the airport, the flight did not appear on the screen. but when I asked, I get the information."
Cons: "Seat not comfortable at all"
Pros: "traveling with a child on long haul CI's family couch is the top choice."
Pros: "Super nice service from the crew on the flight. And the young woman at the check-in counter in San Francisco was terrifically friendly and helpful."
Cons: "Flight was just slightly delayed leaving in both San Francisco and Taipei. But the headwinds (certainly no fault of China Airlines!) made us 45 minutes late in Taipei, making us a little anxious about making connections, especially when we saw the long line to x-ray baggage going from one terminal to the next."
Pros: "Footer rest. Promptness around food and boarding."
Cons: "Entertainment selection isn't diverse."
Pros: "On time arrival; good in-flight service. Plenty of entertainment options."
Cons: "I took four flights total to Bali and back ever single flight was delayed in boarding..."
Cons: "No food service until last hour of flight. No drink or offered."
Pros: "Great service with drinks and water. The seats were super comfortable!! The plane ride was smooth. The hostess/hosts were excellent and had really nice manners."
Cons: "I like everything"
Pros: "Nothing, flight got cancelled"
Cons: "My experience with china airlines was the worst. I travel with surfboards. I called a head of time and got quoted a price and when I showed up they tried to charge me quadruple. They said I needed to pay 460 dollars! After arguing with them for 1 hr. They told us the flight was cancelled. Went to Singapore air& they were the best. Free for surfboards. And staff was very helpful. China air is unprofessional, and disrespectful. I will never fly with them again, nor will I recommend them to any of my friends, family, or colleagues."
Cons: "One of the crew members was a little rude. I was sleeping and was forced to wake up and pull my seat back all the way forward so the person behind me could eat."
Pros: "i like their food ."
Pros: "good leg room, excellent food, service in Economy better than I've had in some other first class."
Cons: "A350 seat cushions are a little short for us tall folks."
Pros: "Entertainment was excellent and crew very friendly and helpful."
Cons: "It was August and they did not have ac blowing during 14 of the 16 hour flight. So warm I couldn't sleep. The other two hours the ac was too high making it cold...I actually liked that but the woman next to me didn't."
Pros: "The hand towels were a nice touch."
Cons: "The flight was delayed and notice was only sent that morning. If I had known of the delay sooner, I wouldn't have left for the airport as early as I did."
Pros: "Food, chair, and crew."
Cons: "Rushing to CIA transfer desk for seat assignment. Boarding desorganixed led to my boarding the last pessanger on plane. The entertainment outlet on my seat was loose and almost lost inside the chair arm."
Pros: "well organized boarding. Crew communicated with passengers. Seat was very good. On time, even little early."
Cons: "I DIDNT GET BORDING PASSES FOT THE ENTIRE ITINERARY. THE TWO REMAINING FLIGHTS WERE INVISIBLE SO NO BORDING PASSES AND NO SEATS. THIS LED TO VERY UNLEASANT EXPERIENCE FOR THE REST OF THE FLIGHT."
Pros: "Very attentive staff Plenty of movie options"
Cons: "Food was meh but that's common for airline food"
Cons: "Airline somehow cancelled our spot on the flight without us knowing, only found out when we were doing the checkin at the airport. What followed was an hour and half of international phone calls to try to sort this mess out. Ended up with us having to go to an airport an hour away to catch another flight so we don't miss our trip. Terrible terrible experience and stressful."
Pros: "Boarding went smoothly. Aircraft was on time."
Cons: "No beverage service before meal. No Western choices for meals."
Pros: "Comfortable, great service, two free check ins, and free movies. I also got whole row to myself. Absolutely pleased!"
Pros: "on time"
Cons: "seats are small ,not enough rest rooms"
Pros: "Though this was a long flight, it didn't feel unbearable at all. I had plenty of leg room, the food was just right, the service from the staff was very pleasant, and there was barely any turbulence."
Cons: "Nothing I can think of off the top of my head. Everything was fine."
Pros: "China Airlines has decent food menu and on-board entertainment. Overall a good flight experience."
Cons: "I just hated the frequent delays."
Pros: "I had a sudden swelling of my feet and ankles while flying to Asia.. China Airlines was very accommodating to me and had a wheel chair waiting for me at the gate... Never had this happen,,, So they were very helpful and considerate..."
Pros: "The premium economy seats had half recline and leg support. the cabin crew were very courteous. They gave an overnight kit similar to business class. Same food as business except servived with plastic utensils and small plastic tray."
Cons: "The boarding area in Taipei was small, crowded and chaotic."
Pros: "No recognition or privileges given as a loyal Silver Medallion member. Poor inflight service and customer service. Last baggage arrival at the destination."
Cons: "Everything mentioned above."
Cons: "Where to begin... Horrible online experience, outdated planes, rude staff, and overall bad experience."
Pros: "- Very helpful flight attendants - Surprisingly decent airline food"
Cons: "the air hostesses could have been a bit more accommodating, welcoming, pleasant, willing and smiling."
Pros: "The crew didn't nag that I can't watch a movie on my mobile, even during take off and landing. That's highly appreciated. I also could tallies my GoPro during the entire flight, no negative comments from the crew, unlike many other regional carriers here."
Cons: "The IFE screens are very small and dated. There are big IFE boxes under the seats limiting your feet real estate. Food was mediocre at best."
Pros: "Had a newer plane which was very nice with a cool wooden wall look."
Cons: "Maybe some more current movies."
Pros: "There were screens on the headrest in front of us and they had new tv shows, music and movies all for free. The flight crew was nice."
Cons: "The seats weren't comfortable but the flight was less than an hour. The food wasn't very tasty but i think it's because it wasn't "American" food so it was just a different."
Cons: "They make you stay in China overnight EVERY flight layover......even by saying the weather is bad......others on my cancelled flight told me they'd waited 2 days for a flight but keep being sent back to a hotel"
Pros: "747. Older aircraft, not much to make the passenger smile here. Flight was short!"
Cons: "Boarding was bad. Not done by zones. Everything is willy-nilly at boarding in Taiwan. First to board were families with small children (even before first class). Fine, except: There were several families with small children lined up at first. The gate agent was about to board them, then she stopped and went out into the gate's seating area and started grabbing families with teenagers (only) to board with the families with small children. Seriously, she went and got several families that had teens (no kids in the fam under age 10) only, and lined them up behind the fams with smaller kids. What an interesting look on the faces of the first-class passengers waiting in a separate line to board. After boarding the new category of "All Families", first class boarded. Then the masses. Once again, zones were not utilized by gate agents, and we all boarded at the same time, ignoring the zones (front/middle/rear). Once in my seat I could not find a charging outlet, nor a USB outlet. And wifi? I asked the F/A. Her response: "We don't have. Sorry. Its 1 hour 50 minute flight. You are OK." Really! No, sweet woman, YOU will be OK, working. I will have to waste 2 hours not getting something productive done. Entertainment unit on seatback: Waste of time. Even if it worked, the sound requires the old twin-male plugin jack on the armrest. Nobody has one of those in his pocket, and the F/A's never passed any out. I can hear it now, had I asked for one: "1 hour and 50 minute flight. You are OK.""
Pros: "New aircraft was very nice. Clean, staff were friendly"
Cons: "Hardly any water offered throughout the flight. When asked for more, was given tiny cup with 3 sips. Dehydrated! The food was very bad. . A vegetarian option would be a good idea. Also snacks were not offered more than once on the 13 hour flight."
Cons: "Crew was not friendly, very little patience. Overall just the way they served us as passages. Had better crew service in other flights"
Pros: "Crew were friendlier than many other airlines"
Cons: "Nothing that I can think of at the moment"
Cons: "It was actually quite good, Delta is by far the airline to use compared with the other airlines."
Pros: "Delta is doing such a good job keeping people spread out, keeping masks on, and giving wipes and hand sanitizer out. They gave snacks in individual baggies with hand sanitizer. I felt so much safer than I did on a similar flight operated by American Airlines where essentially no precautions were taken."
Cons: "everything, never flying with delta again"
Pros: "Customer service as always"
Pros: "Crew was extremely friendly, service was great, and dinner was awesome"
Cons: "Longest boarding process I’ve ever experienced. Stuck on the ramp for 10-15 mins. Before they allowed general boarding for the second flight in a row, they announced no overhead storage space was left available and forced everyone to check bags at the gate."
Cons: "Flight was late for one hour"
Pros: "Great crew, nice plane, awesomeness me entertainment"
Pros: "Nice on board crew."
Cons: "More arm & leg room in basic seating. Tray tables are flimsy and seem worn."
Pros: "Nice plane, good service and pilots, great landing - no issues at all."
Cons: "Landing was very rough and flight crew kept bumping me with food cart during sleep"
Pros: "The crew was great!"
Cons: "The boarding was the worst I’d ever seen! No structure, only 1 person was taking tickets to board and would stop every third person to go back to the counter and checkndomething, holding up the entire boarding process. We were supposed to start boarding at 8:05, but started at 8:35...."
Pros: "Despite boarding late, and sitting on the tarmac for half an hour since we missed our take off time, and having to move passengers around to balance the weight on the plane, we made it home alive."
Cons: "We landed over half an hour late. Flight attendants needed to move passengers to balance the weight on the small plane, and asked for "volunteers." When there were none, the FA stood in the aisle and said we just weren't going to take off if nobody volunteered. They should have just MOVED people."
Cons: "Delayed takeoff by an hour because the plane was too heavy. Had to kick 8 passengers off the flight before they would takeoff."
Pros: "The movies"
Cons: "They didn’t have any blankets left it was really cold on plane"
Cons: "At least free water"
Pros: "The crew and comfort was ok"
Cons: "The snack options coming from us to aus were only packets of crisps/chips and apples and cranberry juice."
Pros: "Informative communications during delay"
Cons: "Rushing to board resulting in bad customer service during boarding"
Pros: "Was gud"
Cons: "Seats very tight!"
Pros: "Staff were friendly and helpful. Planes were clean and food excellent in first class."
Pros: "Everything else was okay"
Cons: "We arrived late & the connecting flight was far away got there with door closed 10 minutes before they left. But wouldn't let us on another 3 or 4 passengers. Needless to say are pre paid ride to the Cove we missed and we probably miss our dinner t 6to 7"
Pros: "On time"
Cons: "Small air craft"
Cons: "Delayed due to problem with the door"
Cons: "No issues. Smooth ride. Decent service."
Cons: "Everything was to my satisfaction."
Pros: "Every single detail was outstanding"
Pros: "Great movies...."
Pros: "Understanding crew, and a helping attitude"
Cons: "Multiple cancellations and a total of THIRTY HOURS OF TRAVEL TIME for what was supposed to be 5 hours of travel in the beginning. I am still sitting in a god damn airport as we speak."
Pros: "Charging stations and in-flight texting."
Cons: "The pretzels were oily and nasty"
Pros: "Standard Flight boarded fast everything went smooth"
Pros: "The entertainment"
Cons: "The boarding process is a bit backwards. They board by zones with the front of the plane going first, so if you're in the back you get stuck in the aisles waiting for these people to sit down. They should board the back of the plane first."
Cons: "All was well"
Pros: "Flight was smooth and pleasant. Cabin crew was very kind."
Cons: "I flew on a 15 year old plane. After my excellent flight to LAS with AA, flying DL was a notable downgrade. No drinks and nuts/pretzels."
Cons: "My roundtrip flights with delta were all delayed at least 2 hours. That's what you pay for for a cheap flight. There were no inclement weather and the staff didn't give a reason for the delay."
Pros: "The staff was really nice and the pilot was very open and telling us the status of the "on hold" that we were experiencing."
Cons: "The flight was delayed but there was nothing the airline could do because it was beyond their control."
Pros: "Never ever get economy fare! Getting a seat at he gate is a nightmare!"
Cons: "Seating assignment process. Length of time to talk to anyone at the gate. Pregnancy priority seating is impossible."
Pros: "New plane with plenty of overhead storage space, on flight entertainment system has many options"
Cons: "pressure in cabin on decent was bad, my ears hurt (which only seems to happen on some flights)."
Cons: "Didn't stick to zones when boarding customers. Gate agent basically let anyone board during pre boarding and priority boarding, why even offer it if you aren't going to make people adhere to the rules."
Pros: "Comfortable plane"
Cons: "Travelled with some guys straight out of the Hangover movies. Going to Vegas for a Bachelor party and ogling and making comments on the flight attendant and other passengers! Nothing delta can do about that, It's part of life..."
Pros: "Overall great experience"
Pros: "Liked the selection of channels and movies."
Cons: "Short flight didn't provide food or beverage service. Cabin crew announcements were rapid & muffled, difficult or impossible to hear or understand. Would not have felt confident if there'd been an emergency."
Cons: "Food choices"
Cons: "The flight from Las Vegas was delayed for a very long time, and then diverted to Huntsville, Alabama, because of weather in Atlanta. I understand that was beyond Delta's control, except for the fact that its Atlanta hub is grossly overused. But my connecting flight in Atlanta was canceled, and its "dedicated" phone line to re-book the flight was completely unresponsive. The employees in Atlanta were, as they usually are, surly, and myself and fellow passengers had to wait on line for hours in the wee hours of the morning to be re-booked. Oh, and Delta lost my suitcase in Las Vegas, with all my clothes and a business file, and it has not been located."
Airlines flying from Nevada to China have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Nevada to China
Masks required on board, masks provided on flights from Nevada to China
Social distancing seating
Middle seats unavailable to book on flights from Nevada to China
Testing for antibodies, testing for symptoms for flights from Nevada to China
Waiving of change fees. Search flexible flights from Nevada to China