Daily cleaning, installation of cabin HEPA filters on flights from Nevada to London
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Scores according to KAYAK customer reviews
Cons: "Movies didnt work"
Pros: "Plane was like brand new on-board WiFi did not work but the in seat entertainment was okay. JetBlue always does a great job..."
Cons: "In seat entertainment system is very slow, WiFi did not work or I could not connect during entire trip."
Pros: "I like the ear plugs and face mask."
Pros: "seat comfortable"
Pros: "Boarding was done efficiently."
Cons: "The crew barely spoke, wasn’t particularly friendly, didn’t make many announcements even while we circled JFK for 25+ mins waiting to land. Attendants didn’t come around much at all. Spent the whole flight with the guy next to me’s arm way past the armrest, pinned to the window; very uncomfortable."
Pros: "The flight staff was friendly and accommodating."
Cons: "There was no staff to check people in until 6pm. There was a line of people waiting for an hour or more who wanted to check in a bit early. Then they announced that all domestic travelers had to use a kiosk. The desk check in was only for international flights. I’m a low tech person and can’t operate kiosks well. I miss being served peanuts with my drinks."
Pros: "Snacks. Crew."
Cons: "Not many movie options. Delayed flight"
Pros: "Fast boarding, good wifi, awesome to have electrical outlets that actually worked, good entertainment, flight attendant very nice."
Cons: "They did not let me select my own seat. They stuck me in an aisle, which I can't stand. I only flfy JetBlue and only get window seats. Always. They told me there were NO window seats left except $95 extra room. They said I would go through Security priority. That was not true--you ended up in exactly the same giant line as everyone else. AND after shelling $95: (1) there WERE window seats available--so JetBlue basically lied and stole from me (at Christmas time! $95 fewer gifts I could buy) and (2) the seat was attached by Velcro to the seat back and kept coming slightly separated which caused me to end up with a pinched lower back nerve."
Pros: "Plenty of leg room. Very comfortable"
Pros: "If I could book all my travel on JetBlue, I would. Even coach is comfortable and as long as I'm on an aisle, I'm fine"
Cons: "My light was not working on my flight to Vegas and one attendant was incredibly loud and strode down the aisle repeatedly in a very intrusive way."
Pros: "Love Jet Blue!"
Pros: "Agents were informative and they really put themselves out to ensure we were comfortable although our flight was super delayed."
Cons: "Hated the fact we were delayed for so long."
Pros: "99% of experience was great."
Cons: "There was no coffee or tea on this flight. (And I was craving coffee haha!) There was a grumpy hostess. Other than that all was good!"
Cons: "I was confused of $15 upgrade"
Cons: "Crew was friendly and offered refreshments and snacks"
Pros: "I’m not sure if I was just lucky or if it was the time of day, but I got to the Las Vegas airport I was at my gate in a matter of minutes, I’ll give credit to the staff for keeping the flow moving. The plane had lots of space I wasn’t cramped and the stewardess was friendly and polite and seemed genuine. Next thing you know in walking out of the plane, out of Long Beach airport. Feels like I waited longer for my ride to pick me up."
Cons: "I wish that the airline had a power outlet so I could of charged my phone during flight."
Cons: "Was assigned window seat in front of exit row, which meant i couldn’t recline my seat. guy in front of me pushed his chair all the way back, and I was stuck upright which meant I was cramped the entire time."
Pros: "The smaller crowd flying out of and into was less stressful than flying out of LAX. JetBlue was very accommodating and the staff very helpful and friendly."
Cons: "The luggage pick up area was very chaotic and outdated. Long Beach Airport has a lot of work to do to in this area. Needs a new system to make the process more organized and less of an undignified free for all. Passengers need some training in this area as well in this all about me world."
Pros: "Uneventful which is a good thing. Nice crew. Short flight. Thumbs up."
Pros: "Quick flight 45 mins so pretty good as in got in quick got out quick"
Cons: "Flight was very bumpy for a few mins. Almost scarey. WiFi was free but sucked. Most of the entertainment screens didn’t work. Lucky it was a quick flight"
Pros: "Wasn’t much to like"
Cons: "Seat was uncomfortable, my monitor was inoperable the entire flight, way too hard on breaks during landing."
Pros: "Clean, room, service with consideration."
Pros: "Dude it was fine but it like, just happened"
Cons: "Relax, JetBlue"
Cons: "Rude flight attendant Robin stood and watched a petite female passenger who was having a hard time lifting luggage to the overhead bin. Had a disgusted expression on her face and did nothing to help. Instead of offering a helping hand, she backed off and watched, afraid of being hit by the luggage and avoided the heavy lifting."
Pros: "I'm new to Jet Blue but so far I appreciate how quick and easy all the processes are and so far haven't had issues with lengthy delays."
Cons: "There hasn't; been any consistency with the snack options. some flights have 3-4 options and other flights just 2. I'm have celiac so having gluten free options is always nice but frequently not available."
Pros: "The flight was great, and even when we hit some turbulence, it was announced that although it was unavoidable, it would be rather short lived, which it was. Good job, crew!"
Cons: "The entire time we were at the gate (~ 1+ hr prior to boarding) one or the other Jetblue employees announced OVER AND OVER AND OVER that the information on the electronic screen was wrong. So the question is, WHY? Not why was it wrong. Why couldn't it be changed??? There is no reason that I can think of why an electronic screen cannot be updated or turned off. Whatever excuse that Jetblue can come up with for why the screen remained incorrect, forcing constant broadcast messaging is not sufficient. If it's the airport's fault, Jetblue should be expressing their displeasure at least at the level I am. It was TRULY ANNOYING, and provided no gaurantee that customers were getting to the correct gates for the two flights."
Cons: "My original flight left at 6:43 p.m. yesterday. When my conference wrapped earlier than expected I went to the airport to see if I could get on an earlier flight as when looking on your app there were options at 2:29 p.m. and 4:45 p.m. and both still accepting bookings. When I got to the airport around 1 p.m., the woman at check in informed me that a flight time change would cost me $75. I was surprised as the one-way flight I had looked up before was only $48 so it would have been cheaper for me to just purchase a new flight! Also another woman at the conference said she was able to change flights easily. I don't understand why if there is room on a flight and I am going to the same destination, same airline, why the change fee is so outrageous. This is a simple way that Jetblue could have improved my customer experience. Instead I waited in the airport all day. :("
Pros: "Simple, easy to get through everything. Will use this airline again"
Cons: "Seat assignment, the family ended up separated"
Pros: "leg room, good flying, courteous flight staff, great price."
Pros: "The flight was fine. No complaints."
Pros: "The Airline was able to sit us all together in the same rows. That was important to us as a company to keep everyone together"
Pros: "Easy breezy. Nice staff."
Cons: "The loud family on the plane would not shut up, even after I asked them too, especially the man with the loud baritone voice in the back row. Planes are not places for families to act like they do at home, it is a shared public space. The crew should make announcements that all unnecessary conversations should be avoided, to respect other people's need for peace and quiet."
Pros: "I was running short on time to finish my work in the city before my JetBlue flight. I called to see if it would be possible to reschedule - they made it so painless! They were happy to put me on a later flight and there were many options, and for a very low change fee. I definitely got lucky with availability and really appreciated how painless they made the experience!!!"
Pros: "All the staff was super friendly and approachable. Seats were definitely roomier than united AA and Delta economy seats"
Pros: "Orderly boarding"
Cons: "One hour delay. Only one small can to drink and a snack. But flight was in the middle of the night so maybe that was the reason of lack of drinks/snacks"
Pros: "Everything went very well."
Cons: "I was on the same flight from Long Beach to Oakland as the one I got to Long Beach in. I had to get off the plane, to get right back on, in my same seat. kind of annoying"
Cons: "This was my first time flying and I will never fly JetBlue again the service was terrible and the delays were ridiculous. When I asked for an explanationed the staff was less than helpful."
Pros: "The crew prior to leaving was amazing. My flight was cancelled and Yvonne was on thephone for TWO hours getting me on another flight and arranging my connecting flights in order to get me to my final destination as soon s possible. Observing her coworkers I realize this is the norm for them."
Pros: "Everything was great"
Cons: "paid extra for what I thought was early boarding only to discover I had paid for pre check which I didn't need."
Pros: "I loved that they boarded from the back of the plane first. It is so much more efficient. They also deplaned from both the front and the back which also made getting off the plane quicker. Lots of legroom. Looks like they have comp wifi."
Cons: "1 flight attendant was a little grumpy. The plane could be a little cleaner."
Cons: "1 hour waiting at door gate for no reason"
Pros: "Crew were friendlier than many other airlines"
Cons: "Nothing that I can think of at the moment"
Cons: "It was actually quite good, Delta is by far the airline to use compared with the other airlines."
Pros: "Delta is doing such a good job keeping people spread out, keeping masks on, and giving wipes and hand sanitizer out. They gave snacks in individual baggies with hand sanitizer. I felt so much safer than I did on a similar flight operated by American Airlines where essentially no precautions were taken."
Cons: "everything, never flying with delta again"
Pros: "Dinner was great"
Pros: "Customer service as always"
Pros: "Crew was amazing"
Cons: "Food could have been better, seat was uncomfortable."
Pros: "Crew, food, flight."
Cons: "Could always use a wider seat. I just hate having my hips touching a stranger for the whole trip."
Pros: "Great crew, nice plane, awesomeness me entertainment"
Pros: "Nice on board crew."
Cons: "More arm & leg room in basic seating. Tray tables are flimsy and seem worn."
Cons: "Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."
Pros: "Nice plane, good service and pilots, great landing - no issues at all."
Pros: "The movies"
Cons: "They didn’t have any blankets left it was really cold on plane"
Pros: "The crew and comfort was ok"
Cons: "The snack options coming from us to aus were only packets of crisps/chips and apples and cranberry juice."
Pros: "Informative communications during delay"
Cons: "Rushing to board resulting in bad customer service during boarding"
Pros: "Lisa @ the Boston Delta check-in counter is AMAZING! She's super helpful and essentially saved our vacation! Her coworkers say she's the best and I couldn't agree more! Delta is very lucky to have someone like Lisa on their team!"
Cons: "Nothing to complain about! If I really head to be picky maybe the in-flight meals were smaller than I expected. But again, nothing that bothered me"
Cons: "Noise in cabin unable to sleep"
Pros: "Everything else was okay"
Cons: "We arrived late & the connecting flight was far away got there with door closed 10 minutes before they left. But wouldn't let us on another 3 or 4 passengers. Needless to say are pre paid ride to the Cove we missed and we probably miss our dinner t 6to 7"
Pros: "On time"
Cons: "Small air craft"
Cons: "Delayed due to problem with the door"
Cons: "No issues. Smooth ride. Decent service."
Cons: "Everything was to my satisfaction."
Pros: "Every single detail was outstanding"
Pros: "The staff"
Pros: "Great movies...."
Pros: "Understanding crew, and a helping attitude"
Pros: "Quick and easy boarding. Quick flight"
Cons: "Audio entertainment quite limited"
Pros: "Food good, wine OK"
Cons: "Discomfort bad"
Pros: "Space looked a bit cramped in business class but I was pleasantly surprised at the length of the flat bed and the additional foot well space once I'd reclined the seat."
Cons: "Need to fix the flickering lights in the JFK club lounge, the opposite of relaxing!"
Cons: "Price to get a little more space"
Cons: "Multiple cancellations and a total of THIRTY HOURS OF TRAVEL TIME for what was supposed to be 5 hours of travel in the beginning. I am still sitting in a god damn airport as we speak."
Pros: "More seat room than expected for economy tickets. Good service, on time, polite staff"
Cons: "Duty free purchases not waiting for us at boarding like usual. Audio selection on entertainment was v poor"
Pros: "Delta has a pretty good entertainment system. Lots of movies to watch and the system works well."
Cons: "Seats are very tight and uncomfortable. The food was horrible. Tasted like a $1 frozen meal that was microwaved til mushy. It was chicken but I couldn't tell you more. And flight attendant helpfully described it as 'chicken'. Breakfast was a cold roll, a piece of cheese and some awful yogurt. This was the most unbearable 8.5 hours of my life."
Pros: "Crew were good, flight on time, free drinks"
Pros: "The entertainment"
Cons: "The boarding process is a bit backwards. They board by zones with the front of the plane going first, so if you're in the back you get stuck in the aisles waiting for these people to sit down. They should board the back of the plane first."
Cons: "All was well"
Pros: "Thomas our steward was excellent."
Cons: "My roundtrip flights with delta were all delayed at least 2 hours. That's what you pay for for a cheap flight. There were no inclement weather and the staff didn't give a reason for the delay."
Cons: "Didn't stick to zones when boarding customers. Gate agent basically let anyone board during pre boarding and priority boarding, why even offer it if you aren't going to make people adhere to the rules."
Pros: "Comfortable plane"
Cons: "Travelled with some guys straight out of the Hangover movies. Going to Vegas for a Bachelor party and ogling and making comments on the flight attendant and other passengers! Nothing delta can do about that, It's part of life..."
Cons: "The food was supposed to be hot chicken was served cold"
Pros: "Overall great experience"
Pros: "Liked the selection of channels and movies."
Cons: "Short flight didn't provide food or beverage service. Cabin crew announcements were rapid & muffled, difficult or impossible to hear or understand. Would not have felt confident if there'd been an emergency."
Cons: "Food choices"
Cons: "The flight from Las Vegas was delayed for a very long time, and then diverted to Huntsville, Alabama, because of weather in Atlanta. I understand that was beyond Delta's control, except for the fact that its Atlanta hub is grossly overused. But my connecting flight in Atlanta was canceled, and its "dedicated" phone line to re-book the flight was completely unresponsive. The employees in Atlanta were, as they usually are, surly, and myself and fellow passengers had to wait on line for hours in the wee hours of the morning to be re-booked. Oh, and Delta lost my suitcase in Las Vegas, with all my clothes and a business file, and it has not been located."
Pros: "We left with hour delay but still made it on time for the next connection. Lufthansa had already announced they would have taken care of all inconveniences."
Pros: "Amazing crew and service! They are the best!!"
Cons: "Amazing crew and service! They are the best!!"
Pros: "Excellent seats, excellent and friendly service:)"
Cons: "My flt from DEN was delayed so I missed my connection - it didn't happen."
Cons: "Not much legroom and no tv’s on a 10-hour flight"
Pros: ",Crew was amazing, took extra care of passengers.Very polite and friendly."
Cons: "You canceled my trip"
Cons: "Bought the premium economy on Lufthansa, but ended up on Eurowings. Food same as Economy, 1/2 the entertainment choices. Definitely not worth the money."
Pros: "The crew was very accommodating. Entertainment was good."
Cons: "I wasn't aware beforehand that I could request a dairy free meal."
Cons: "NO MOVIES."
Pros: "Same as above same as a bove"
Cons: "Same as above"
Pros: "Nice crew, good food, good choice of movies. Good beer. :) We will fly again with Lufthansa!"
Cons: "Nothing to complain about."
Pros: "Also a lovely and comfortable flight"
Cons: "No complaints"
Pros: "The staff was friendly and professional"
Cons: "The seats were too cramped, no chance to sleep on an overnight flight. In fact my back was quite sore from being cramped in the seat with no leg room and no under seat room for a small backpack. I’m only 5’2”"
Pros: "The cheese sandwich was good."
Cons: "Flight left late. Airport employees weren't helpful. The plane was hot."
Pros: "The staff and food were exceptional!"
Pros: "Wasn’t Lufthansa, was Singapore Airline from Ny to Frankfurt.Was excellent definitely."
Pros: "From boarding to the whole in flight experience - special meal never came, paid extra for seats and wish I never did, food is terrible , luggage is lost on the way back - week later no contact! Never again"
Cons: "I would like for this airline to close down and never hurt anyone again!"
Cons: "Most of it"
Cons: "Our original flight, one day earlier, was canceled 10 minutes before boarding."
Pros: "Easy boarding comfort seats"
Cons: "No entertainment at all it is 2017 not from all countries but still need any kind of entertainment for a 3.20min flight"
Pros: "Crew, condition of planes, food all excellent"
Cons: "Connection at Frankfurt bad. Had to be unloaded from plane and put on buses and dumped at terminal. Extra 25 minutes plus customs and ran to make connecting international flight. They have a HUGE opportunity for improvement in the way they move people in Airport."
Pros: "Comfortable and clean plane. Flight was on time. Free drink!"
Cons: "As with almost every flight in Europe, boarding was chaotic, not following zones, priority or people requiring assistance/gate agents did not enforce the boarding rules."
Cons: "I assigned seats for me and my daughter but they separated us in both legs. That's not good"
Pros: "The crew was friendly and efficient. The food was okay (special meal ordered)."
Cons: "The plane was filthy. There was crud packed in every crevice. I wouldn't put stocking feet on the floor. There were also pieces of the plane that were cracked or broken off completely. It was a little unnerving."
Cons: "No problems"
Pros: "Flight attendants were very helpful."
Cons: "Economy seats were really tight for a long flight. It was very warm and stuffy. Hard to sleep."
Pros: "Was no flight"
Pros: "The crew were amazing!"
Cons: "I had to pay extra for "out of sequence" booking as I wasn't able to catch the flight out of Manchester to Athens. so i booked a different flight the next day to a different airline. Lufthansa canceled my booking as I didn't take my outbound flight, when they found the booking, they asked me to pay extra. Such a waste of money! Although, the crew on the plane were really good!"
Pros: "I really don't remember. I slept through the entire flight."
Cons: "They boarded us from the back and the front of the plane so at one point you had people trying to pass each other in the aisles. Weird. That could've been handled better. Also, people were allowed to put their back packs in the over head so didn't leave much room for luggsge carry on. Flight attendants weren't helpful either. One just said that all carry on should be able to under the seat."
Pros: "Nie odbyl size powodu opuznienia samolotu z Chicago do Londynu"
Cons: "The food could be better. The ravioli option very oily ."
Pros: "Once on board the flight was smooth and the crew were very professional."
Cons: "The check-in process at DUS has a lot of room for improvement. The lines were long and the were not many staff out front providing info to customers."
Pros: "Plenty of room"
Cons: "Lack of good movies"
Cons: "Overall experience - will not recommend this company and will suggest another company"
Cons: "Not enough indian movies. Too many other foreign movies. English movies were too old. Frankfurt airport is the worst airport. Terminal to terminal is too far."
Pros: "Very polite and attentive service. Took off and arrived on time, Plane seems new and clean."
Cons: "Seat 31G had extra legroom. That was great, but no one told me that it would be a few inches narrower than normal economy. The elbow rest had a single layer and thus couldn't be shared with the adjacent passenger. I'm 220 lbs and he was around the same size. I literally spent the entire flight with my arms crossed to avoid pressing into him. That seat is meant for kids or very thin people. There should be a warning."
Pros: "Best flying experience ever. Loved the new aircraft. Crew was exceptional. Service (food, drinks) was wonderful. Loved the continuous water offered. Very comfortable seats and great entertainment. Loved the 5 restrooms downstairs! Great design! Very impressed and I don't impress easily."
Cons: "I may have misunderstood but I thought I heard my Galaxy S7 had to be turned off (not able to use in airplane mode). Really just curious why (if I heard correctly)."
Pros: "There is more space on intra European flight than on cross continental flight!"
Cons: "Still don't like amount of room."
Pros: "Flights were on time. Both Air Canada and Lufthansa Airlines Service, including sitting and boarding process were relatively smooth."
Cons: "12 hour long flight from Frankfurt to LA was exhausting."
Cons: "We couldnt fly because our name was in different order and they didnt want to change the order of our names."
Pros: "My coach seat on the upper deck was roomy thanks to the window cubbies on the A380. The flght attendants were friendly and very helpful. The A380's upper deck is noticably quieter. I throughly enjoyed flying on the A380. The food was also the best airplane food I've had."
Cons: "Missed this flight"
Pros: "Everything was fine on this flight."
Cons: "The connecting flight had MUTLIPLE issues!!!"
Pros: "The stewardess who served drinks and snacks were kind, fast, and efficient."
Cons: "The woman at the United Airline check in counter before we boarded the plane was rudely yelling at everybody to board the plane. She was very unpleasant, not welcoming, no smile, just plane yelling."
Pros: "Clean, good pilots and quick"
Cons: "Flight attendants rushed' us after food too have a drink or a cup of coffee and after 4 hours brot the water or a drink... I felt very thirsty on the hole flight... Smallest sizes ever on drinks... I don't mind paying extra for a good quality service, and I'm flying only with you guys, but that was like a bad experience..."
Pros: "Helpfulness of the crew for special needs"
Cons: "Improve restrooms"
Pros: "This was a Lufhansa operated by United flight. Plane was clean. Bathrooms were well-stocked with paper products, which can sometimes be a problem on a long-distance flight. Seat in Economy Plus was OK for comfort, but I resent having to pay more than $100 for it. Plane left on time. Ground crew was very nice and helpful and friendly."
Cons: "This was a Lufhansa operated by United flight. My audio key pad stopped working and I could not hear the movie audio after the first movie. It was stuck on one music channel, which had a short playlist. The light stopped working as well. I could not use the personal device entertainment system because the United system doesn't work with my Silk browser on my Kindle. My biggest complaint, however, was the boarding process. Every three minutes a flight crew member would announce, "Please move into the seat area and don't block the aisle, we have a lot of people to board" in a very exasperated voice. I felt assaulted. I didn't see any United crew members helping people with their luggage or trying to find additional luggage space for customers as I have on British Air, Swiss, and Lufthansa flights. I get that luggage is heavy and people can sometimes be uncooperative and flight attendants may not have signed up to be baggage haulers, but could you please HIRE someone strong to help with loading luggage on international flights? I don't like being treated as someone who is standing in the way of a smooth boarding process."
Pros: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Cons: "No suggestions."
Cons: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Pros: "Nice crew, good food."
Cons: "Both bathroom were not working in business class area."
Pros: "Great atmosphere, crew was excellent!"
Cons: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Cons: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Pros: "Usual faultless KLM experience"
Pros: "The crew was pleasant"
Cons: "Baggage checkin & flight boarding was slow & disorganized."
Cons: "KLM crew exceed our expectations"
Cons: "Don’t be late"
Pros: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Pros: "Seat was good"
Cons: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Pros: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Pros: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Cons: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Cons: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Pros: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Cons: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Pros: "Like the overall KLM experience"
Cons: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Cons: "Flight cancelled"
Pros: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Cons: "There were several flight delays and gates were changes a few times."
Pros: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Pros: "Shirt flight but well catered, boarding was efficient and quick."
Cons: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Pros: "Flying with KLM is a pleasure"
Cons: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Pros: "Nice to have a wrap for the snack."
Cons: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Cons: "They have mabaged to lost my luggage"
Pros: "Arrived Early!"
Cons: "Left Late :-)"
Pros: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Cons: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Pros: "Food was just fine, movie selection very good"
Cons: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Cons: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Cons: "Please Endeavour to put the expiration date on the food served in the flight."
Pros: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Cons: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Pros: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Pros: "quick and relaxed"
Pros: "good service"
Pros: "newer plane, good staff"
Cons: "need better and more food options, more often"
Pros: "Very little if any."
Cons: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Pros: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Cons: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Cons: "OLD OLD plane with hard seats and tiny screens"
Pros: "The cabin crew, the flight and communication and the cleanliness of the plane."
Cons: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Pros: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Cons: "As above"
Pros: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Cons: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
Pros: "Flight was efficient enough and staff were friendly."
Cons: "It was delayed quite a bit and more on-time updates would have been appeciated."
Pros: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Cons: "Nothing to improve"
Cons: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Pros: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Cons: "Nothing. This is filler text to meet the min. characters."
Pros: "Same as above"
Pros: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Cons: "55 minute delay was not welcome."
Pros: "Travelers well spaced out"
Cons: "Nothing given the current circumstances."
Pros: "Well organized. Helpful & courtesy."
Cons: "Cancelled flight , partie of 5 No reason given Had to stay 1 more night in Vegas or 24 hours in Toronto There better refound me for extra meals and hotels rooms ... about 900$ extra expenses because of all that"
Cons: "We lost an entire day of our vacation to managing flight changes that were poorly communicated to us. We received a number of mixed messages and our entire group spent hours on hold, on the phone, in line for literally hours at check in, and several mistakes were made with our party’s information."
Pros: "The crew was awesome"
Cons: "Such small seats, so hard to be comfortable"
Pros: "Crew were very caring. Seats were OK"
Cons: "It would be nice if WestJet didn't gouge customers during unfortunate circumstances"
Pros: "Seats comfy, crew excellent"
Pros: "Comfort, timing. Customer Service!"
Cons: "Technically problems with lightning on board."
Pros: "West jet always known for above and beypnd service"
Cons: "Morning flight but flight was late leaving even though the plane was at the terminal. Sat on the tarmac for a half hour waiting in line to takeoff."
Pros: "Crew were great, service was spot on."
Cons: "Plane was old, seat didn't recline, no tv screens in front of seats, temperature was freezing (but in fairness I was at the emergency exit) and worst of all NO MEAL?? ON A NINE HOUR FLIGHT? Arrived very hungry."
Pros: "Excellent all round. Good price. Nice seats. Excellent staff. Good boarding and disembarking. Highly recommended."
Cons: "It does not have free food and entertainment, but for the price this is acceptable."
Cons: "The food was extremely mediocre for an $18 meal."
Pros: "Staff were helpful and smiling. Good value"
Cons: "We needed a better choice of food"
Pros: "Friendly and helpful staff. Boarded and got off quickly. Clean airplane."
Cons: "I felt cramped in my emergency exit seat, especially having a larger size person sit next to me. My seat was not comfortable. Being tall provides no advantages on westjet. Had to look down at my phone the whole time for entertainment, neck hurt. Wont fly again"
Pros: "Kind, courteous and helpful staff"
Cons: "It was good overall"
Pros: "Kind helpful staff"
Cons: "That you have to pay for entertainment and food on long haul flights"
Pros: "The low cost"
Cons: "That which comes with low cost, you get what you pay for"
Pros: "Loved WestJet! They are the best airline, always super friendly"
Pros: "staff on airline great"
Cons: "Lost my luggage hopefully I’ll get that tomorrow. Airline charged me 70 pounds for that. Staff at customer service were not helpful at all."
Pros: "Hi. I actually am glad that the company is following up because I was having a hard time finding an email to contact. I actually came to kayak to book my ticket for Friday to go to London however when I got to the airport it says it was for Monday. Because I had to be at London the next day for a wedding i had to buy another ticket for almost 1000. I also couldn’t contact u so I’m emailing now. I didn’t get on the plane for west jet because I am already in London. I also have a screen shot that shows me that my flight details were for Friday however another email shows me that it’s for Monday. Even the workers at th airport were confused and felt strongly bad for me. I would like a full refund as well. Thank you. Please contact back. 416806-6530 or email me at email@example.com"
Pros: "Loaded plane quickly and efficiently. Crew friendly"
Cons: "Had long wait at gate in Calgary"
Cons: "Our original flight was cancelled due to WestJet reasons (plane was not safe to fly) the following evening the flight was supposed to depart at 7pm we didn’t take off until 10:37 pm causing an arrival of 940AM into London instead of 7:23AM primarily because the crew they chose for this new flight was coming from Montreal so we had to wait for them to arrive."
Pros: "flight was on time"
Cons: "there was no movies to watch"
Pros: "Staff was good"
Pros: "For the same price as other budget friendly airlines, More legroom, friendlier staff. Will fly again with West Jet, no question."
Cons: "Everything! Staff were horrible"
Pros: "Friendly crew."
Cons: "Delayed flight. + Even though I've ordered my meals online in advance, the crew didn't know about it and I had to end up asking for my sandwiches. They should have a list and bring the food proactively instead of waiting for you to show the order recipit."
Pros: "Free upgrade and gate check!"
Cons: "No checked bags or meals for economy passengers"
Cons: "Pre-ordered meals are costlier than those purchased on board. The crew explains it by saying that they give some extra food just before landing, in lieu of that but what they give is too meagre and its not the customers choice."
Cons: "My ticket/reservation was not found by WestJet. I had to buy a new ticket. Flight Network or Emirates screwed up. I will need you and them to reemburse me. Please investigate."
Pros: "Landed 10 minutes early. Good landing in tough conditions"
Pros: "Canadian airlunes are the worst nothing good about them"
Pros: "Comfort, friendliness and ease of travel with Westjet"
Cons: "Can't think of anything"
Pros: "Basics of chips or pretzels as one food offering"
Pros: "comfortable seats friendly crew"
Cons: "no entertainment system, fee for renting tablet not enough room in overhead no complimentary food or drink service"
Pros: "Helpful polite staff. Many great movies and tv shows to select from."
Cons: "Trying to sleep in an uncomfortable, small, non reclining seat."
Pros: "On time, arrived even half an hour early on the way back. Staff in flight and checking in at YVR amazing. Overall, good spacing for knees between rows, staff awesome, flight on time sharp... great experience so far!"
Cons: "Staff at checking in kiosk at LAS wasn't so friendly."
Pros: "The airline gave each passanger free dinner prior to the flight for being delayed. The in flight attendants were very friendly and helpful. Very efficient with their tasks and security checks."
Cons: "The flight was delayed by 4 hours due to a thunderstorm in toronto."
Pros: "food was good"
Cons: "Delays in connection flight, arrival gate and departure are far away and no help from airlines."
Pros: "Easy on line check in"
Cons: "Delays on boarding"
Pros: "Everything was on time and the staff were friendly! Much better experience than our last trip!"
Pros: "Crew was excellent especially Taylor"
Pros: "flight was goof"
Cons: "unclean bathrooms in toronto airport right after landing before cutoms. very dirty outside grounds around T3 .We walked from the Shereton on airport road to T3. there was garbage piled on Aug 9, cans overflowing, around T3 and even more on Aug 13. in 4 days there was no attempt to clean up at all."
Cons: "Because the flight left late, 3 of us had to RUN through the Toronto airport from one end to the other, in order to barely catch our connecting flight from Toronto to Ottawa."
Pros: "Nothing to like"
Cons: "Being taking advantage of"
Pros: "Boarding was quick and easy, and the gate attendant was quite friendly."
Cons: "Very rude crew members; delay leaving YVR. Instead of being honest and upfront about having to leave an HOUR later--and also lying by saying that we'd be flying into Gatwick in only 8.5 hours as opposed to 9.5--they made us wait in our seats while the craft supposedly waited for food to be loaded. The best line was, "Our plane will be landed an hour earlier! But because London doesn't like it when we land early, we're going to wait here for a while on the tarmac so we make it there on time.""
Cons: "You have to download an app to watch movies/tv. There is no food served (transatlantic flight!) unless purchased 48 hours beforehand."
Airlines flying from Nevada to London have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Nevada to London
Masks required on board, masks provided on flights from Nevada to London
Social distancing seating
Middle seats unavailable to book on flights from Nevada to London
Testing for antibodies, testing for symptoms for flights from Nevada to London
Waiving of change fees. Search flexible flights from Nevada to London