I missed a connection due to a 4 hour maintenance delay. The worst part is that I can't even attempt to rebook the flight because there is no way to contact Iberia. The desks were closed because there were no more flights that day. They never answer the help line or facebook. I simply cannot, in any way, even get ahold of a person to help me rebook this flight that cost 1000 dollars and was ruined by the fault of the airline. So I am stranded in LA right now, frantically trying to get ahold of anyone from Iberia to help me get to Spain.
Pros: "Flight crew was nice."
Cons: "They were careless with our luggage. 2 wheels on my husband's suitcase and 1 on mine were broken off. We have flown before with other airlines, never has our property been damaged before."
Pros: "Crew was great."
Cons: "I dislike cramped, crowded seating. Alaska could reconfigure and lose a row or two to allow for more leg room and customer comfort. I wouldn't fly Alaska if I had another choice."
Cons: "Forced us to check our bags. Moderate delay at the gate as they did not pull up close enough to the gangway…"
Pros: "The customer service rep was polite"
Cons: "They cancelled my flight the night before claiming ‘weather’. It was fine flying weather at my origin, destination, and layover airports and forecast to remain so. All other carriers were flying. The re-booked me not on a later flight, but on the next day with not one, but now two layovers."
Pros: "It was cancelled."
Cons: "If it had happened."
Pros: "Crew was great."
Cons: "Plane was delayed for some reason, and I found out about the delay through Kayak, not at the Alaska counter or gate. Annoying."
Pros: "Wonderful quick flight!"
Pros: "crew was amazing, timely boarding and deboarding"
Cons: "comfort and food"
Pros: "Got drinks and snacks to passengers quickly."
Cons: "There was a long delay to defrost the wings, it took a long time for the team that does the defrosting to get to the plane."
Pros: "Great crew and flight service. Quick and friendly, the plane was clean."
Cons: "Small planes are rarely comfortable, it's less of a reflection on Alaska Air and more on smaller aircraft. No in flight entertainment, less expected on small craft."
Pros: "Flight was late leaving Reno. No room at the terminal in Seattle so they used busses to transport us to the terminal, but instead of us entering the airline terminal we went all the way to the main terminal area. 3 trains later I missed my connection"
Cons: "All of the above"
Pros: "It was a smooth flight - crew was really nice."
Cons: "Nothing - it was all good"
Cons: "Sketchiest landing ever. And the crew definitely didn’t communicate that our plane was having problems..."
Pros: "The bombardiers are old planes but fun. The tray table was broken on one side making it unusable. This is a prop style plane. Not very staff."
Cons: "Very noisy but tolerable."
Pros: "Great crew! On time professional Food average. Excellent pitch for the Alaska Mileage plan and credit card"
Cons: "for a 1 hour flight, you could add more frequent services from Reno to SJC. This will help remove traffic from the roads during long weekend and encourage more travel to Reno/Tahoe area from those of us who don’t prefer driving in traffic"
Cons: "They seemed to be having trouble deciding exactly who was on the plane and delayed the flight about 1/2 hour"
Pros: "Free beer and wine"
Cons: "Small plane. Loud."
Pros: "All generally went well"
Cons: "No free beer or wine :("
Pros: "Everything okay..... the seating is just too damn tight."
Pros: "Friendly staff, complimentary beer. Fast boarding and bag check!"
Cons: "Hot, muggy plane."
Pros: "Fast and quick. Service was great"
Pros: "From the time I went to the Alaska air section of the Seattle airport I was greeted with smiles and help. The crew on my flight were very friendly and professional. They went above expectations to assure I had a nice flight."
Pros: "Good flight crew. Good beer!"
Cons: "Walking in the "rain" - actually the wind"
Pros: "Not a lot of people. Was able to have my own row. Enjoyed the cheese it's and beer. Staff was nice"
Cons: "Lots of delays due to faulty aircraft. And no entertainment on the flight"
Pros: "Alaska Air has awesome employees!"
Cons: "Flight was delayed 40 min."
Pros: "My carry on was simply put underneath with the checked baggage. Then it was easily ready for me to grab for the next flight."
Pros: "The complimentary wine was thoughtful."
Cons: "Turbulence coming out of Reno almost made air sick for a bit."
Cons: "The flight got delayed by 50 minutes."
Pros: "The flight attendants were extremely nice and informed us about the cool deals they have for ski season in Oregon and Washington. I will definitely be flying Alaska a lot more!"
Pros: "What a nice surprise to get a drink and a snack."
Pros: "Crew was friendly and professional. These small planes are never exceedingly comfortable, but we had a very pleasant flying experience despite that unalterable fact!"
Cons: "Bc it was a smaller, older plane, I could not Charge my phone. The seats were to snug. I always get a window seat, but there is an unnecessary divider/handle below the window which made my flight quite uncomfortable."
Cons: "Noisy slow aircraft. Very expensive for a turbine a/c."
Pros: "Not being woke up"
Cons: "Crying baby behind me most the flight"
Pros: "The weather in Reno. I didn't however make it to Seattle."
Cons: "I did not like the fact that I arrived at the airport at 11:15 AM for a noon flight and by the time I got to the front of the line was told that 11:20 AM was the cut off time for that flight. I do not like the fact that the ticket agent Was quite rude and uncaring and unhelpful. The Epitome of poor customer service for a terrible policy. she almost seemed to gloat over the fact that she could not or would not help me join my family for a dinner in Seattle."
Pros: "Friendly Crew! Comfortable Seating! Genuine!"
Pros: "Cabin was nice and warm during flight. Crew were kind and easy to talk to. Planes ran on time too. Well done."
Cons: "The fact that it's owned and operated by Horizon,which meant smaller planes were cut (via a corporate choice), off from having wi-fi. Seriously? Why only give a few planes wifi access and then proceed to market your flights including wifi?? It's rather deceptive. :( This is a let down and ethically kind of stinky!"
Pros: "The staff and everyone was nice and helpful."
Cons: "The flight is noisy cause the plane is smaller."
Cons: "My fought was canceled with no costumer service answeringvtge phone and I had to re book my next ticket"
Cons: "Really? Flight from San Jose to Reno delayed 1 1/2 hours. Return flight delayed 1 hour, then canceled altogether. Both flights delayed or canceled due to mechanical problems. Yes, you did provide a $250 credit, but I lost a day's pay from work. Luckily, my family has a place in Truckee . Felt sorry for so many of the passengers whose travel plans were greatly changed by Alaska's mechanical problems."
Pros: "Crew was very friendly and engaging, even for late in the day."
Cons: "Consistently behind in communicating to passengers that delays are coming. We were informed that the plane was being delayed well after the boarding time had expired on the board. Seems like a pretty simple concept when your plane isnt even on the ground yet for your next flight...come on Alaska."
Cons: "Not enough room in the cabin,"
Cons: "You failed to inform me that Alaska no longer offered the original flight from Eugene to Portland, so I had to buy another flight the next day and ended up being late for a family gathering for thanksgiving. The Eugene airport was extremely helpful but your service has been horrendous. I will no longer book through a 3rd party. I know this is the wrong flight I'm commenting on but your poor service equates to my poor feedback."
Pros: "the ground and flight crew made every effort to be sure that I made my connection (along with 5 others). They were very pleasant and accommodating"
Pros: "Quick flight"
Cons: "Late start 20min"
It was on at the terminal we were at in Las vegas, we were all the way at the end of one of them, I think it was c.... Dates 41 42 and 43.... They were in a row from left to right and we were scheduled for 42.... Right before that 41 was loading and yet the line started on the right Chris crossed 43 42 over to 41 causing foot traffic confusion, and yet the left side in front of gate 41 was relatively empty...... Eventually some Delta step did come out and assist but for about 40 minutes it was quite confusing and crowded
Pros: "Crew is amazing and friendly"
Pros: "Customer service as always"
Pros: "Crew was extremely friendly, service was great, and dinner was awesome"
Cons: "Flight was late for one hour"
Pros: "Nice plane, good service and pilots, great landing - no issues at all."
Pros: "The crew was great!"
Cons: "The boarding was the worst I’d ever seen! No structure, only 1 person was taking tickets to board and would stop every third person to go back to the counter and checkndomething, holding up the entire boarding process. We were supposed to start boarding at 8:05, but started at 8:35...."
Cons: "Delayed takeoff by an hour because the plane was too heavy. Had to kick 8 passengers off the flight before they would takeoff."
Pros: "The movies"
Cons: "They didn’t have any blankets left it was really cold on plane"
Pros: "5 hours delay"
Cons: "5 hours delay"
Cons: "The area in the back of the plane by my seat smelled like dirty feet."
Pros: "Seats were horrible, we all booked together and a bunch of my group got bumped to a different flight."
Pros: "Informative communications during delay"
Cons: "Rushing to board resulting in bad customer service during boarding"
Pros: "The crew did their best to accommodate for the hot mess."
Cons: "The temperature was unbearable. My dirt and pants were soaked with sweat. It was very hot."
Pros: "Food and entertainment not applicable"
Pros: "Staff were friendly and helpful. Planes were clean and food excellent in first class."
Pros: "On time"
Cons: "Small air craft"
Pros: "Staff is friendly."
Cons: "My wife's pre-check was not added to her ticket. Plane was extremely late taking off. No entertainment on the flight."
Cons: "The seats did not recline/lean back. Especially on an overnight flight I was hoping to lean back a little to sleep."
Pros: "Great flight attendants and very clean"
Pros: "Timely, organized, polite staff and pilots. Delta gets 5 stars all around."
Cons: "WiFi wasn’t working but we were informed so not really a negative just an observation."
Cons: "Delayed due to problem with the door"
Pros: "Time of the flight"
Cons: "Space in the plane"
Pros: "Every single detail was outstanding"
Pros: "early take off and early landing"
Cons: "crying baby... passengers hanging out in the aisle... also lady sat in my emergency row seat and would not leave so I let her have it. also the lady next to that seat complained the whole time we tried to negotiate that seat. also the flight attendant that gave our section drinks seemed irritated and very rude. Older african american woman that stuck her finger in my face and the person next to me to ask her to stop her question as he picked up snacks that she dropped in the aisle. Kind of rude and kind of uncalled for. And the lady next to me (lauren) is an ER dr that had a layover in Atlanta for 4 hours to vacation with her fiance in the Caribbean..."
Pros: "Understanding crew, and a helping attitude"
Cons: "Multiple cancellations and a total of THIRTY HOURS OF TRAVEL TIME for what was supposed to be 5 hours of travel in the beginning. I am still sitting in a god damn airport as we speak."
Pros: "Charging stations and in-flight texting."
Cons: "The pretzels were oily and nasty"
Pros: "Row 40 was uncomfortable due to inability of seat adjustments."
Cons: "Couldn't adjust seat"
Pros: "The entertainment"
Cons: "The boarding process is a bit backwards. They board by zones with the front of the plane going first, so if you're in the back you get stuck in the aisles waiting for these people to sit down. They should board the back of the plane first."
Pros: "the staff"
Cons: "your seating is ridiculous, to the point of dangerous! People could never get out of the seat rows let alone the isles. I will seriously avoid flying Delta again as there is no concern for safety or comfort. It is obvious they are more concerned with money than costumer service!"
Pros: "When I finally was assigned a seat (after my "Runaround"), I got a slight upgrade: Row 12 was a roomier seat and I got a choice of fruit for a snack."
Cons: "Runaround by gate agent: The gate agent was located about 15 yards from the actual gate. I waited there 20 minutes before anyone showed up, to get a seat assignment. When she showed up, she said she would not give seat assignments for another 15 minutes, so come back then. When I came back she said she wasn't giving seat assignments; go see the person checking in boarding passengers at the gate. That agent said she couldn't give me a seat, but watch the monitor for my name for seat assignments, then come back. Why couldn't the first gate agent say that instead of giving me the runaround and wasting my time???"
Pros: "Never ever get economy fare! Getting a seat at he gate is a nightmare!"
Cons: "Seating assignment process. Length of time to talk to anyone at the gate. Pregnancy priority seating is impossible."
Cons: "When I was transferred to Delta's website to book, the date was reset to 6 months in the future. It happened to be the same Monday the 26th so that's why I didn't notice. Delta refused to refund my money. This was a terrible experience and I plan not to use Kayak or Delta again!"
Cons: "Didn't stick to zones when boarding customers. Gate agent basically let anyone board during pre boarding and priority boarding, why even offer it if you aren't going to make people adhere to the rules."
Pros: "Left on time and got in early"
Pros: "Comfortable plane"
Cons: "Travelled with some guys straight out of the Hangover movies. Going to Vegas for a Bachelor party and ogling and making comments on the flight attendant and other passengers! Nothing delta can do about that, It's part of life..."
Cons: "No fruit and cheese available to purchase one the flight. Need more than cookies"
Pros: "It was as fast!!"
Cons: "Nothing was offered, my bag was checked at the door but no big deal"
Cons: "Short flight didn't provide food or beverage service. Cabin crew announcements were rapid & muffled, difficult or impossible to hear or understand. Would not have felt confident if there'd been an emergency."
Pros: "Overall this was a great flight. The entertainment system wasn't always working, but I was reading and its a short flight, so I didn't really care."
Pros: "I love that I was upgraded to first class!"
Pros: "Its the way flying should be. The flight attendants were very pleasant and funny"
Cons: "Entertainment system wasn't working all the time. Didn't bother me I was reading"
Pros: "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
Cons: "We arrived at the gate early only to find out that they had changed our flight without telling us so we were almost an hour extra wait before leaving Vegas. Then that flight was delayed by about 30 minutes with no warning, just late!"
Pros: "Nice chairs with built in pillows. J"
Pros: "Tv s food drink seat size"
Pros: "Entertainment and screens were awesome - worked perfectly"
Cons: "Wi-fi was down so didn’t have any entertainment options. Should provide a little snack - something - for free along with beverage."
Cons: "Boarding stated on boarding pass was 435pm and we didn’t even hear from a person until after 5pm for boarding ohh Th we wise everything was good"
Cons: "Late going down to Vegas and late coming home from Vegas."
Pros: "Everything was perfect, staff was friendly and helpful"
Cons: "I wish there was an option for WiFi"
Pros: "The entertainment available during the flight"
Cons: "Seat comfort"
Cons: "Everything was good..."
Cons: "Eliminate charges on overhead bags. This is nickel and dimming the costumer and makes the cost of the overall flight misleading."
Pros: "We left right on time. Arrived right on time.//////222/'"
Cons: "If row 6 costs more because of increased leg room, how much more space was there than in row 8,9, etc?"
Pros: "The check in was really smooth and fast. The crew was amazing."
Pros: "Nothing as such. This is 2nd time we were flying Sun Country & both times faced delayed departure & delayed baggage."
Cons: "Many in fact."
Cons: "There is no TV and no music options. Also, they said they provided free Wi-Fi but it was unavailable during my flight."
Pros: "Overall the experience was ok. The planes were clean. and the crew was nice and helpful."
Cons: "Paying for the seats and bags as additional fees is deceptive. I mean who flys without a seat or clothes? Consider boarding back to front, that way people in front of the plane don't create a back up trying to get their carry on loaded in the over head bin."
Pros: "Quick check in, quick boarding"
Cons: "Flight was delayed by 2 hours with no explanation. No beverage or snacks offered. Charged extra for carry on bags/personal items. Waited just under 2 hours for our bags when we arrived. Sun Country will never get my Buisness again."
Pros: "The crew was amazing"
Pros: "Love the staff...very friendly!"
Cons: "A perfect flight!"
Cons: "I’ve never experienced a landing like that before, I was so scared. Then to top it off no one addressed it."
Pros: "I didnt like much. It got me from point a to point b safely and that's the only positive thing I can say."
Cons: "My luggage was lost on a direct flight from Dallas to Las Vegas. There was no urgency in finding my bag and it has been nearly impossible to get anyone on the phone. 4 days after my flight and we still have no bag. We had to buy all new clothes, toiletry items and luggage while on our trip. Thankfully we had enough funds to do so or else we would have had to wear the same clothes for 4 days! The flights were late both ways. The overall experience was absolutely horrible."
Pros: "On time departure, about 10 minutes early landing. Leg room OK."
Cons: "Way too many charges and too expensive. Not a bargain when carry on bag and assigned seat add $90to the fare. Kind of ridiculous."
Cons: "My disappointment was not with sun county I’ve always had great fights on sun country it’s with the company I booked it with price line , do to the recent shootings in vagus I canceled it because of my fears , and was told I would not be able to use at a later time nor would get my money back so that’s for asking."
Pros: "Decent airplane and leg room if you are not a large person, good crew, on time, easy check in."
Cons: "Seated next to a rather large woman whose hips made it impossible to put the arm rest down. I spent the entire 3 hour flight squashed to one side as her hip and butt flowed into my seat. The fact that I was in an isle seat in the last row and being shoved from my seat meant that every crew member or passenger headed to lav in back slammed into me constantly."
Pros: "My bag was a couple pounds overweight, but the woman at check-in gave me the opportunity to move things around to make sure my bag was under the 50 pound limit. There was NO WAY I was paying an extra $50 because my bag was a couple pounds over the limit. I was so flustered after moving things between my bags that I walked away after getting my boarding pass and forgot to pay for my baggage. I went back and apologized, and the woman at check-in was very understanding and polite. Boarding the plane was very quick and there were no issues. I was seated next to 2 unaccompanied minors and the flight crew took very good care of them, which was a relief to me."
Cons: "I tried to check-in online the day before my flight and it said that all seats were already booked unless I wanted to pay extra to be in the preferred section or in the exit row. When I got to the airport, I was not allowed to choose my seat and ended up in the very last row on the aisle, when I had already requested a window seat online. Throughout the entire flight, people (including the flight crew) were bumping into me and my seat or using my seat as an arm rail while waiting for the bathroom. Everything with this flight came with an extra fee. I would much rather fly Delta and receive in-flight entertainment, charging stations, and online check-in where I can choose my own seat."
Cons: "This was a red eye flight and the attendant was the loudest on flight. Constantly walking about and talking loud. Then just when the pilot indicated that we would be making initial descent - I quick got up to go to the bathroom and the attendant followed me, knocked on door and said I couldnt use the bathroom because we were less than 10,000 feet. Then about two minutes later, I hear a toilet flush and turn around and the same attendant who tells me that I cant use the restroom - comes out of bathroom door! She had long brown hair and glasses. So its ok for her to use bathroom but not me? And we didnt even land for another ten minutes!"
Pros: "fast flights…Pilots get you there fast and to the gates!! Very accommodating for families with lap infants….made my wife very happy"
Cons: "I would like to have a tv screen at my seat instead of purchasing a tablet that doesn't even have live TV options…… I missed the NBA Finals Game 5 because of this….."
Pros: "Crew is perfectly wonderful and I love the hometown vibe of this airline and fly as often as I can (can't beat the terminal vs. the large one next door!)"
Cons: "There is no reason for the loud speakers to be SO LOUD during announcements. Talk about disruptive, and ear-piercing volume. Please, for all of our ears, (and yours) TURN THEM DOWN."
Pros: "The flight, the service, the entire experience!! All good!"
Pros: "Absolutely nothing."
Cons: "The people working at the desk at the gate laughing and running around pretending there was no delay. Only announcing the plane had issues when we were supposed to be departing. Waiting an hour later to announce we needed a new plane. Finally leaving two hours past schedule. Arriving to Minneapolis late and missing my connection. Being told to go back to ticketing and they new what was he opening yet they had no idea. Not getting a refund for my checked bag. Having to beg for a morning flight. Behind transferred to a different airline all together. Waiting for luggage that had already been in the baggage claim office for over an hour but no one had said anything. Worst airline ever. No wifi. Flight attendants were rude. Asked for a seat belt extender three times and was only given one when the plane was about to lift off. You're reading that correctly, the plane was moving and I still did not have a seat belt on. Worst airline ever."
Cons: "All of the overhead compartments were filled and we had to exit the plane, then check our bags. Took an extra 20 mins on a red-eye flight."
Pros: "My flight was weather delayed, nobody's fault"
Cons: "What I don't like is sun country will not let you go standby for free, they would rather send an empty plane. For that reason I won't fly with them again."
Pros: "I like the how the crew come back and everyone if they refilled on our drink"
Cons: "The thing that I don't like no snack to go along with our drink. Over all it was good flight and it was on time no delayed and it was my 1st time to experience in Sun country flight."
Pros: "Everything went smoothly and efficiently. No complaint."
Pros: "Very helpful for our hockey team of 12 ladies. Thank you. I choose flights based on least expensive, therefore I don't expect frills. That being said, I got what I expected, and am not disappointed, and would definitely choose Sun Country again. But I can't say that comfort, food or entertainment were "excellent"."
Pros: "I liked everything, specially how one of the pilots came to greet all the passengers personally. What I did not like is that I bought some drinks and snacks and did not get a receipt from the flight attendant. But overall great service and on time!"
Cons: "Delays with no information on new ETA or boarding time. Small uncomfortable seats, no complimentary entertainment like on other airlines such as delta. No complimentary food. Front half of plane is now an additional charge. Boarding from the front of the plane takes much longer."
Pros: "It was a last minute reservation due to a death and we had to get to mpls that day. Everyone was great. Very accomodating. Making sure my daughter and I sat together."
Cons: "The snack selection and small cup of drink (mostly ice). Had to ask for a second drink when they used to give you the whole can."
Pros: "Fast comfortable trip"
Cons: "Person behind me shoving me out of way so he could get out first"
Cons: "Held over an hour on both flights to fix mechanical problems on these very old planes..i won't be flying again"
Pros: "Only the price and was not that cheap after addn fees."
Cons: "Boarding strategy leaves rows 11-20 without over head space. No one puts their "non-rollerboard" under their seat so now under the seat is empty and heavy roller boards have no space."
Pros: "The crew were courteous and professional."
Cons: "Sun Country does not have enough overhead bin space as they asked for people to check their carry on luggage so they had space. All they served was drinks with no peanuts, crackers, chips or anything. The plane was cramped and if you sat next to an overweight passenger, their body would hang into your seat space. The plane had no place to plug ear buds into for music, no movie, and no entertainment whatsoever unless you paid for it. Evidently, you get what you pay for. The airline has good prices, but you don't get much except transported to where you want to go."
Pros: "Got everyone in early and left the gate before planned. I like flights that can stick to a schedule!!"
Pros: "The crew made the entire flight a worth while experience. Everyone was professional and personal. I will definitely keep using your service. Lamont Smith Eagan, MN"
Cons: "No steak and lobster. Not enough to make mention of."
Pros: "Flight was underbooked, leaving seats open so passengers could stretch out on the red eye flight. Everyone was very happy"
Pros: "departing and arriving to a small airport (Mpls)"
Cons: "Did not like that we couldn't print boarding passes from home. Had to check in at counter. On return trip, an overnight trip, we were told that there were no seats together so paid for exit row tickets. In flight there were plenty of seats empty. A passenger from somewhere else used ALL 3 of the exit rows seats in front of us to lay down and sleep. They did NOT pay for those seats. We did. No snacks offered. Calling Sun Country, the hold time was more than an hour."
Pros: "I liked the fact that I could board first with my disability."
Cons: "I did'nt like the lack of leg room and I was very uncomfortable."
Pros: "How quickly they got everyone one the plane and they didn't mess around to begin with. I would fly sun country again. They also came around twice with the beverage service. That's something you don't see on other airlines."
Cons: "The capatin's com had is volume turned down or the plane didn't have a good speaker system, so every time the pilot spoke you couldn't really understand him."
Pros: "Pleasant attendants"
Cons: "We paid for upgrade on seats and priority boarding, but we boarded as usual and had regular seats with no leg room. Our flight to Vegas was worse than the trip home. The attendants on the flight to Vegas were very poor, no smiles or pleasantries at all."
Pros: "The boarding process was fast."
Cons: "I had the worst experience ever on the plane. I was in the middle seat which does not usually bother me since I am a very small person. But i was stuck between two very overweight individuals who were traveling together and purposely sit in the same row but have someone put in the middle. Between the two of them I only had half of a seat left! Both of them were too big and were falling into my seat. It was the WORST plane ride experience ever, and the flight was sold out so I was stuck with no option. I should NOT have to pay for a whole seat if I only get to use half and am smooshed by two very huge overweight people that I asked if they would sit next to each other and they refused. It is 100% unfair and the lack of options from the crew was also not helpful."
Cons: "My partner and I didnt get to sit together and they couldn't move us around. The gentleman flight serverwas rude and Walked briskly and hit my leg a few times. The people around us were very large and I couldnt put down the arm divider and the overweight women in front of me had to recline her seat to fit which left me less room for the flight. Overweight people should have to pay for two tickets or ride a bus"
The flights are all packed full and the overhead bins are full of things like purses, stuffed animals, and other lightweight bags instead of putting them under the seat. This makes it hard to get actual suitcases up there. The new hook thing for setting your viewing device on is a nice touch though.
Quick boarding was great. Seat cushions are hard and painful. Did not eat anything. Disappointed with the nonexistent masking policy. No snack options caused allergy poisoning. Bottled water would not spread the virus so easily
I think the flight attendant and first class was terrific, but whoever had to work in coach where I say didn’t seem happy about it, extremely mediocre service, not friendly, just putting 1 foot in front of the other. Just seemed “over it.”
Pros: "quiet, comfortable. good food in first class"
Cons: "people with "emotional support animals" should board LAST, not first"
Cons: "I always have preferred American Airlines but they seem to have constant problems with the aircraft these days. This causes delays and missed connections. This in turn causes no breakfast or lunch or dinner opportunities. I travel with snacks in my bag at all times now just in case so I won’t get sick for lack of nourishment or water! This last flight I missed my connection altogether and had to take a shuttle home, then catch a ride back to the airport to pick up my luggage and then get my car to drive home. It was 4 hours past my expected time home."
Cons: "Was not allowed to get on slightly early with a car seat and a 3 year old to get situated in the seats, though on every other flight we have been allowed to. There was a delay that caused us to miss our connecting flight."
Pros: "Crew was very good"
Cons: "Less gate changes"
Pros: "Seats very comfortable"
Cons: "No money for baggage registred"
Pros: "Everything was good!"
Pros: "Gate check of carry-on luggage was nice. The connecting flight from DFW to FLL was on time and the boarding process was very smoothly executed by the gate agent. Well done!!"
Cons: "The flight out of RNO early in the morning was chaotic. One of the kiosks was down and the line to self-check was long and moved very slowly because there was only one agent behind the self-check baggage drop. She did well keeping up but there was a long line of unhappy customers due to the long wait. No snack was offered but I did get a glass of water. Not enough overhead storage for the carry-on bags because passengers get the luggage check tag but brought the carry-on onboard anyway."
Pros: "I feel like there is more leg room in the seats then in other discount airlines! I like the snack and drink, this breaks up the flight a bit. This is nice for me because I don’t like to fly."
Cons: "The staff seemed miserable. No one was nice or even smiled. Just felt like they couldn’t wait for this leg of their day/trip to be over."
Pros: "I liked that I got to philly"
Cons: "The seats were cramped, plane was freezing cold and everyone was wearing jackets and blankets because the flight attendants wouldn't raise the temp. The pretzel bag had literally 5 mini pretzels and that was it. It was a bad flight."
Cons: "Despite having a boarding pass with an assigned seat, Avianca would not let me board. My seat was given to someone else. There was no explanation as to why I no longer had a reserved seat. I had to wait until the next morning to get a flight to Cusco. My hotel reservation in Cusco for the night could not be refunded so I am out $400."
Pros: "Multiple delays. Ended up taking off after my initial anticipated arrival time. No snacks or food available on the flight either just made for a very poor experience."
Pros: "Short flight"
Cons: "Poor ratings for food Is result of not eating any food. No entertainment."
Pros: "Flight was on time. Crew was very helpful"
Cons: "the staff were not knowledgeable on visa requirements at checkin in Reno. As a result my checkin took long at the counter. Small CRJ700 plane was cramped though fast."
Cons: "I think things would run so much smoother if the plane was loaded from the back to the front. That way you don't have to wait as long for people to put things in the overhead and then sit down."
Pros: "Flight box waste of money for sure. The middle seat was vacant and it was fantastic. We travelbwith a guide dog."
Cons: "The boxed food"
Pros: "Automatic ticket rebooking"
Cons: "It being cancelled."
Pros: "The plane and crew were good."
Cons: "The adult movie selection was not interesting. I ended up watching a children's Disney movie that proved to be more entertaining. What caused my discomfort during the flight was not due to British Airways or American Airlines, but rather was a problem at the Frankfurt terminal. I could not take a bottle of water thru the security check and there was no water fountain after the security check. I have a lot of food sensitivities and cannot drink bottled water. It was only at the end of the flight when I was desperate for water that I discovered I could get some tap water from a flight attendant."
Cons: "Delays without updates, rude flight staff, lost baggage"
Pros: "I got here."
Cons: "Everything else. American cancelled my first flight from MSP to ORD. And when I got to Chicago, it cancelled my next flight to Nashville. The flight I managed to get on departed two hours late. There was no explanation for each of these cancellations/delays. There was virtually zero inclement weather anywhere, save for most of the country’s temperature being nearly equivalent to the surface of Neptune. And, the surly, clueless Chicago-based gate agent was the coupe de grace in my search for a reasonable explanation after which I waited impatiently for this episode to conclude. American get your act together."
Cons: "Ugh. By this time I'm worn out and fed up from hassling with Customs. Then they lose my luggage."
Pros: "Crew did the best they could considering the situation."
Cons: "There were multiple delays, leaving half my flight with missed connections in Phoenix."
Cons: "delayed and missed connecting flight"
Pros: "Great attendants excellent customer service"
Cons: "Awful TSAs"
Pros: "Read above we didn't fly American until we got to Chicago to Dallas. We flew British Airlines entire time :("
Cons: "Please read above. This was a special trip for my husband and me since I'm pregnant and it's the last trip before we have a baby for a while. We were highly disappointed on way home."
Pros: "Crew was extremely nice. I dont' like to fly and the take off was so rough, I spent the whole flight in the bathroom. The flight attendant gave me ginger ale and pretzels and let me sit in the back so i didn't have to go back and forth. The other flight attendant had aroma therapy that helped a lot but i was just too freaked out. Those two made the flight as nice as possible."
Cons: "Very rough take off but that is mother nature not the air line :) Took off almost an hour late. LAX scheduled too many flight to land at the same time, Had to wait on the runway in Reno."
Pros: "Clean, smooth flight, on time."
Cons: "Small plane claustrophobia, entertainment required your own debice"
Cons: "Missed my connecting flight to to 3 delays."
Pros: "They checked my carry on"
Cons: "Seemed unprepared my movie screen nonfunctional"
Pros: "We left 55 minutes late. Person at counter was annoying. Kept grabbing the microphone, think he liked hearing himself talk. Wanted to valet all the carryons but there was room in the airplane for them."
Cons: "being late and uncomfortable seats."
Pros: "Flight was one time."
Cons: "It was a standard boarding. The standard ride. I have nothing to complain about"
Pros: "Flight research tools."
Cons: "After choosing seats through this website we were kicked out of all of them and was separated from my partner. Every single flight we took was late and we missed a connection due to a late take off. The low cost was not worth the extreme effort and connecting flights."
Cons: "Your plane needs outlets to charge electronics. Unless your gonna show movies on your flights, ppl need a way to entertain themselves for the flight. If they burn through all their battery power, it's an inconvenience to try to charge it in the airport when they land. All of the outlet Chargers in Chicago, Seattle and Philly were broke as well. The U tied wing was amazing. Your prices are great but to keep ppl from rather paying more just for one or two more luxuries, try fixing this."
Pros: "Boarding was easy & seamless"
Cons: "Had to lie about forgetting my phone charger in the waiting area to get off the plane & give my niece a hug who arrived early on a neighboring flight from NY to RNO as we switched off to take care of my dad who just had a triple bypass. If two people are past security - there should be NO ISSUE with them meeting - we have already been screened & a hug or anything else should not be a crime."
Cons: "I still have not received my luggage"
Pros: "Medical emergency response and support was excellent."
Cons: "No pre-boarding for infant. Straight legroom in 13D still had seat in front recline into my knees at 6'5". Extra legroom purchase did not provide any extra legroom. Need to know what seats provide extra legroom for 6'5" tall passengers."
Pros: "Efficiency and price"
Cons: "The previous crew did not do some kind of check so leaving Reno was delayed which left almost no time to get to my connecting flight. No one seemed very happy at all."
Pros: "On time, clean plane."
Cons: "Crew announcements are too loud! What is that all about?"
Pros: "Politeness of the crew"
Cons: "Not very spacious and entertainment only offered at My own expense"
Cons: "Broken down seat cushion ."
Pros: "Quick flight (made up for lost time), good pilot, smooth landing."
Cons: "- Delayed by 30 minutes or so at take off - Too cold in the cabin, no more blankets to provide - Overhead compartments were full so people with a luggage where asked to get back to the front of the plane to check in their luggage. Very inefficient process as there were still people trying to board at the same time - No in-flight entertainment"
Pros: "Delays caused a little stress but all in all a good experience."
Cons: "Late arrival to DCA."
Pros: "great gate personnel"
Cons: "late times loading and taking off"
Cons: "The padding on these seats."
Pros: "Quick flight, arrived ahead of schedule"
Cons: "The smell"
Pros: "I'm never flying them again I like nothing"
Cons: "the flights were never on time"
Pros: "Short flight but not comfortable and no entertainment"
Cons: "Most flights to Vegas are cheap so not sure why this one was so expensive"
Cons: "Flight itself was great. Seats are very narrow"
Pros: "On time, clean plane."
Cons: "Everything was fine. Thanks!!"
Cons: "They could have not been 8hrs late"
Pros: "Crew was nice and the plane was clean."
Cons: "Bring snacks and drinks because they charge for everything."
Pros: "I finally got home"
Cons: "We took off 3 hours late. No transparency about what the delay was or how long, they just kept stringing us along 30 minutes to an hour at a time."
Pros: "The price of the ticket"
Cons: "Maybe to add WiFi"
Pros: "Short flight and pilot was able to explain delay"
Cons: "Long delay due to many planes in front of us, no offer of water only drinks we have to pay for"
Pros: "The staff was great"
Cons: "Seats were way to small for tall people with long legs..........."
Cons: "Hsve to pay for drinks & snacks"
Pros: "The flight attendants, the space on the plane, the prompt departure and arrival!"
Cons: "Media has not been reflective of my great experience."
Cons: "my Luggage did not make it to Reno."
Pros: "The check-in line moved quickly and our representative was very friendly and encouraged us to download the app rather than pay for boarding passes. Good experience all around"
Pros: "The pilot landed smooth."
Cons: "We were boarded and waiting on the stuffy hot plane with no air. The seats were so small and tight and then we had to get off the plane and take all of our belongings and waited another 3 hours to get back on the plane after they had told us something was wrong with the plane. It was a horrible experience. And we received nothing for the inconvenience when I had to cancel my work day so I had no compensation and lost clients because of cancelling last minute on them."
Cons: "Allegiant Crew were very snotty and sassy... bossy even, like they were all having a bad day. The flight itself felt like we were falling out of the sky the entire time. Up and down up and down. Seat back tray tables were extremely small."
Pros: "I liked that the flight was fast but I was coming from Vegas so it’s not that far."
Cons: "They charged me $50 for a carry on even after I told them repeatedly that I tried to change it on my ticket days before I was leaving. It would not let me change it or even check in on the mobile app. It was very hot and we had to wait for awhile before any air conditioning started. No entertainment or complimentary drinks."
Cons: "Seat is uncomfortable"
Cons: "Lands in South Terminal of Austin’s airport, meaning you have to shuttle 8 miles to get to main terminal or long term parking. Unbelievable! Very inconvenient..."
Pros: "Boarding at the new Austin South terminal was a breeze!"
Cons: "It's ridiculous to make passengers keep their personal items on the floor when most of the overhead lockers are empty. Ridiculous and dangerous."
Cons: "Both original and 2nd plane had malfunctions which caused extensive delays and doubled boarding time"
Pros: "Although we were late to our gate, the Allegiant staff made sure that we were able to board our plane on time."
Cons: "We were moved gates a few times. Delayed a few times, finally on a plane and they deboard the whole thing. No one seemed too apologetic at all. Pretty much who cares, after spending money and being moved all over seeming like they cared would've been nice."
Pros: "friendly staff and clean enviornment. no nonsense flight."
Cons: "nothing to say except that seats could be a little more comfortable."
Pros: "The speed"
Cons: "Leg room"
Pros: "Well-priced. Good seat spacing and aisle size, good atmosphere. Easy to find overhead storage and boarding is quite fast and well organised."
Cons: "No complementary drinks, no TV to watch. Which is fine since those aren't necessary, but it's good to know if that's something you're willing to pay extra for."
Pros: "Fast flight"
Cons: "Charge for carry on and in flight snacks and drinks (sodas,juices,water)"
Cons: "I flew to my "surprised" 50th bday party with family and to meet more family. The aircraft problems overheated engine, caused us to get out of the plane, move all luggages and wait foe a new plane that also had to be cooled off before reboarding. We were tired and hungry. Missed my bday with family. Very very disappointed."
Cons: "2 hour delay, plus a filthy plane with bloody toilet seat, completely bathroom fail."
Pros: "We were supposed to have boarded for 5:00, flight was at 6pm. They were missing 1 crew member and could board the plane. She showed up, then they made a announcement that the Oakland flight will be delayed till 8:10 takeoff. I was able to get on a flight to Stockton Airport without problem. They wouldnt tell me what was wrong, and i didnt want to chance that it was the last dlight to Oakland and went with Stockton. The flight was good, you have to pay for your water."
Cons: "They would tell me the problem with the plane."
Pros: "The fare"
Cons: "Seats don't recline. There's NOTHING complimentary not even water"
Cons: "After arriving to the airport to check in we were told there was a 6 hr delay. Thanks for the heads up since we could've hung out more before heading to the airport."
Pros: "Not a thing"
Cons: "Didn't like the fact that they canceled the entire flight on the day of the flight so I had to pay for a last minute ticket which was much more expensive!"
Cons: "My flight to Vegas was cancelled the day of the trip, so the trip back did not exist for me. How does an airline do business this way? I had hotel booked and lost out on money."
Pros: "Direct flight much better not having to change planes."
Cons: "Everything was fine on this flight would be nice to have Wi-Fi on planes."
Pros: "I didn't like anything about them"
Cons: "They made me pay 100 dollars for two bags that would of fit under the seat"
Pros: "Leaving Bellingham great service wheel chair service great nice leg roome friendly service"
Cons: "Return flight no leg roome well chair pick up in Bellingham none existing especially the long ramp"
Cons: "I moved my seat when I checked in to sit with a friend and paid about ten bucks for a different seat. I didn't think much of it until I got to my new seat and realized I had paid to sit in a seat that was basically a bench that didn't recline and was right in front of the bathroom so it rattled every time someone flushed. Classy."
Pros: "initial price seemed great..."
Cons: "price seemed great until you add up all additional charges for carry on bags, seat selection take off was over 35 min late passengers seemed to be an inconvenience to attendants. air on & of valve f at seats was jammed & didn't turn off attendants said "oh well sorry""
Pros: "EXECELLENT BOOKING & FLIGHT, WILL CONTINUE USING YOUR SERVIES. JOHN"
Cons: "When we booked our flight you seperated us on the plane seating Why? That really sucked. We then found out you charge extra to sit together for each of us. We would not recommend first time travelers to your airline for that reason"
Cons: "No exchange available"
Pros: "Paperless boarding was awesome and FREE, no flumbing for boarding passes at TSA or terminal gate. There was no entertianment on this short flight and I didn't buying any food or drinks so I have no rating for this section. To my surprized I was able to purchase Show tickets at a great discount on board only, very cool! Flight was on time both ways! Seat Confront was tight but the website made it clear the seating would be on selected seats and since I didnt pay for the upgraded seating you get what you pay for."
Cons: "The on-line section process was challenging to purchase tickets, not real user friendly had to keep going out of the site and back in again and then after payment was complete the baggage section was incorrect so it had to be fixed at baggage checkin, the baggage fees are cheaper on-line verses at the terminal but max weight was 40lbs the industry standard is 50lb. Didnt like having all the extra fees. All in all there was still a big saving as to going directly to SW Airlines"