Pros: "Crew is amazing and friendly"
Pros: "Customer service as always"
Pros: "Crew was extremely friendly, service was great, and dinner was awesome"
Cons: "Longest boarding process I’ve ever experienced. Stuck on the ramp for 10-15 mins. Before they allowed general boarding for the second flight in a row, they announced no overhead storage space was left available and forced everyone to check bags at the gate."
Cons: "Flight was late for one hour"
Pros: "Great crew, nice plane, awesomeness me entertainment"
Pros: "Nice on board crew."
Cons: "More arm & leg room in basic seating. Tray tables are flimsy and seem worn."
Pros: "Early leaving gate - early arrival"
Pros: "Nice plane, good service and pilots, great landing - no issues at all."
Cons: "Landing was very rough and flight crew kept bumping me with food cart during sleep"
Pros: "The crew was great!"
Cons: "The boarding was the worst I’d ever seen! No structure, only 1 person was taking tickets to board and would stop every third person to go back to the counter and checkndomething, holding up the entire boarding process. We were supposed to start boarding at 8:05, but started at 8:35...."
Pros: "The movies"
Cons: "They didn’t have any blankets left it was really cold on plane"
Pros: "5 hours delay"
Cons: "5 hours delay"
Pros: "Friendly staff. Entertainment selection is impressive (though I didn't use it). Drinks and snacks are provided."
Cons: "Boarding process was time consuming due to poor organization from Delta. Unloading process takes forever for the same reason. Despite booking at the same time my fiancee and I didn't get seated next to one another."
Pros: "Informative communications during delay"
Cons: "Rushing to board resulting in bad customer service during boarding"
Pros: "The crew did their best to accommodate for the hot mess."
Cons: "The temperature was unbearable. My dirt and pants were soaked with sweat. It was very hot."
Pros: "Flight was on time and arrived a little early."
Cons: "I was seated next to a very large man (6’5” he said) and had no room in my seat. Thankfully the seats in front of us were empty and the flight attendant moved him."
Pros: "Everything else was okay"
Cons: "We arrived late & the connecting flight was far away got there with door closed 10 minutes before they left. But wouldn't let us on another 3 or 4 passengers. Needless to say are pre paid ride to the Cove we missed and we probably miss our dinner t 6to 7"
Pros: "Staff is friendly."
Cons: "My wife's pre-check was not added to her ticket. Plane was extremely late taking off. No entertainment on the flight."
Cons: "Delayed due to problem with the door"
Pros: "Time of the flight"
Cons: "Space in the plane"
Pros: "Every single detail was outstanding"
Pros: "early take off and early landing"
Cons: "crying baby... passengers hanging out in the aisle... also lady sat in my emergency row seat and would not leave so I let her have it. also the lady next to that seat complained the whole time we tried to negotiate that seat. also the flight attendant that gave our section drinks seemed irritated and very rude. Older african american woman that stuck her finger in my face and the person next to me to ask her to stop her question as he picked up snacks that she dropped in the aisle. Kind of rude and kind of uncalled for. And the lady next to me (lauren) is an ER dr that had a layover in Atlanta for 4 hours to vacation with her fiance in the Caribbean..."
Pros: "The flight is short"
Cons: "Delayed from 930pm to 6am. Didn't tell us till almost midnight. Because of scheduling issues not weather or anything. The check in people had no idea what I was talking about when I tried to check in for my 6am rescheduled flight."
Pros: "Training on delta app usage and being hospitable to injured customers"
Cons: "Timing and not providing accurate information; Phillip at Las Vegas airport was unaware of how to purchase and pay for a checkin bag via the delta app. I️ didn’t have a working card and then realized by the time I️ needed to check in that it was too late. 8 hours later I’m on a red eye flight for a guaranteed seat bc of being put on stand bye. I️ stay in Vegas for 1 night and my ankle swells the next morning and I’m unable to move my legs. Sent to the hospital and have been in Vegas since 11/20"
Cons: "Multiple cancellations and a total of THIRTY HOURS OF TRAVEL TIME for what was supposed to be 5 hours of travel in the beginning. I am still sitting in a god damn airport as we speak."
Pros: "Charging stations and in-flight texting."
Cons: "The pretzels were oily and nasty"
Pros: "The one good thing about this unexplained ordeal (the flight was delayed for 5 hours, causing me to miss my connection) was that, after a few hours of hearing nothing (no emails or texts from Delta), I finally saw some options for different flights pop up, so I was able to book a new flight without calling India. Also, I got an exit row seat on my new flight to MSP."
Cons: "They moved our gate about six times and never told us why the flight was delayed. Actually, the biggest annoyance was that Delta told us nothing. The only reason I knew about the delay and gate changes was because of Kayak! I know I am signed up to receive texts and emails from them, but I guess they forgot to notify me."
Cons: "everything 1st of all i didnt like the fact that the stuff could act so unprofessional and very disrespectful and not knowing what type of info to give that made me lose my flight and at the end they all told me they couldnt help me to get my flight or anything not even try.."
Pros: "the staff"
Cons: "your seating is ridiculous, to the point of dangerous! People could never get out of the seat rows let alone the isles. I will seriously avoid flying Delta again as there is no concern for safety or comfort. It is obvious they are more concerned with money than costumer service!"
Pros: "The staff was really nice and the pilot was very open and telling us the status of the "on hold" that we were experiencing."
Cons: "The flight was delayed but there was nothing the airline could do because it was beyond their control."
Pros: "New plane with plenty of overhead storage space, on flight entertainment system has many options"
Cons: "pressure in cabin on decent was bad, my ears hurt (which only seems to happen on some flights)."
Cons: "When I was transferred to Delta's website to book, the date was reset to 6 months in the future. It happened to be the same Monday the 26th so that's why I didn't notice. Delta refused to refund my money. This was a terrible experience and I plan not to use Kayak or Delta again!"
Pros: "Left on time and got in early"
Pros: "It was as fast!!"
Cons: "Nothing was offered, my bag was checked at the door but no big deal"
Cons: "Short flight didn't provide food or beverage service. Cabin crew announcements were rapid & muffled, difficult or impossible to hear or understand. Would not have felt confident if there'd been an emergency."
Pros: "I love that I was upgraded to first class!"
Pros: "Its the way flying should be. The flight attendants were very pleasant and funny"
Cons: "Entertainment system wasn't working all the time. Didn't bother me I was reading"
Cons: "The flight from Las Vegas was delayed for a very long time, and then diverted to Huntsville, Alabama, because of weather in Atlanta. I understand that was beyond Delta's control, except for the fact that its Atlanta hub is grossly overused. But my connecting flight in Atlanta was canceled, and its "dedicated" phone line to re-book the flight was completely unresponsive. The employees in Atlanta were, as they usually are, surly, and myself and fellow passengers had to wait on line for hours in the wee hours of the morning to be re-booked. Oh, and Delta lost my suitcase in Las Vegas, with all my clothes and a business file, and it has not been located."
Cons: "Between the flights being delayed or cancelled, and delta not giving updates or even caring about passengers"
Pros: "Tv s food drink seat size"
Pros: "Held the plane for a late connection . Trackble luggage"
Cons: "No screens. No food. A320 mechanical issues on both planes."
Cons: "My plane was delayed 2 hours, additional wait while taking off. There was about 3 hours in Utah for me to connect to the next flight to Dallas. When getting off at Utah, I could not get off plane early to catch the plane. In the past the flight attendants were very well informing people. I was at the gate only 5 mins late before catching the flight. Now I am stuck in the airport for 5 hours on standby!!!! It can be avoided totally."
Pros: "Flight attendants were competent."
Cons: "Air conditioning was extremely noisy."
Pros: "Entertainment and screens were awesome - worked perfectly"
Flight attendants were pleasant especially considering the flight was full. Charger in my seat was inoperable and no entertainment available.
Pros: "The seat seemed broken. The main issue was that all shades were down. I thought when we took off and landed , window shades were supposed to be up? I felt like I was in a dark tunnel with shades down and lights the entire flight out and it was mid-afternoon."
Pros: "The crew was great and I really appreciate how they accommodated a family with 4 young children"
Cons: "I always have preferred American Airlines but they seem to have constant problems with the aircraft these days. This causes delays and missed connections. This in turn causes no breakfast or lunch or dinner opportunities. I travel with snacks in my bag at all times now just in case so I won’t get sick for lack of nourishment or water! This last flight I missed my connection altogether and had to take a shuttle home, then catch a ride back to the airport to pick up my luggage and then get my car to drive home. It was 4 hours past my expected time home."
Cons: "Was not allowed to get on slightly early with a car seat and a 3 year old to get situated in the seats, though on every other flight we have been allowed to. There was a delay that caused us to miss our connecting flight."
Pros: "Seats very comfortable"
Cons: "No money for baggage registred"
Pros: "Everything was good!"
Pros: "Gate check of carry-on luggage was nice. The connecting flight from DFW to FLL was on time and the boarding process was very smoothly executed by the gate agent. Well done!!"
Cons: "The flight out of RNO early in the morning was chaotic. One of the kiosks was down and the line to self-check was long and moved very slowly because there was only one agent behind the self-check baggage drop. She did well keeping up but there was a long line of unhappy customers due to the long wait. No snack was offered but I did get a glass of water. Not enough overhead storage for the carry-on bags because passengers get the luggage check tag but brought the carry-on onboard anyway."
Pros: "I feel like there is more leg room in the seats then in other discount airlines! I like the snack and drink, this breaks up the flight a bit. This is nice for me because I don’t like to fly."
Cons: "The staff seemed miserable. No one was nice or even smiled. Just felt like they couldn’t wait for this leg of their day/trip to be over."
Pros: "Pilot was very careful went around the storm that we could see from out flight nicely got us home safely. Great job."
Cons: "Even though I had a priority boarding I was told that I was suppose to stay with group 5. As a BA silver traveller I didn’t get the boarding priority."
Pros: "Desk attendant was very kind, but clearly had no idea what to tell us."
Cons: "See previous flight post, another delay for mechanical issues, another round of poor communication."
Pros: "Short flight"
Cons: "Poor ratings for food Is result of not eating any food. No entertainment."
Pros: "Flight was on time. Crew was very helpful"
Cons: "the staff were not knowledgeable on visa requirements at checkin in Reno. As a result my checkin took long at the counter. Small CRJ700 plane was cramped though fast."
Cons: "I think things would run so much smoother if the plane was loaded from the back to the front. That way you don't have to wait as long for people to put things in the overhead and then sit down."
Pros: "Flight box waste of money for sure. The middle seat was vacant and it was fantastic. We travelbwith a guide dog."
Cons: "The boxed food"
Pros: "Automatic ticket rebooking"
Cons: "It being cancelled."
Cons: "Delays without updates, rude flight staff, lost baggage"
Cons: "All the different prices for seats. I think it is a stupid system. Miss the good old days of air travel."
Cons: "Our connecting flight was late and they next flight left 5min early?! WTF! We missed the flight by 3min. 10 other people missed the flight too. Now our whole day is blown waiting nearly 6hrs for next flight."
Pros: "Crew did the best they could considering the situation."
Cons: "There were multiple delays, leaving half my flight with missed connections in Phoenix."
Pros: "Spacious aircraft for a relatively short flight. I usually take a smaller aircraft that requires us to check our luggage. I'm reconsidering where I will have layovers now."
Pros: "Lost baggage"
Cons: "They have it arriving with me. But cannot locate it. Normally they would know where it was."
Cons: "delayed and missed connecting flight"
Pros: "Great attendants excellent customer service"
Cons: "Awful TSAs"
Pros: "Crew was extremely nice. I dont' like to fly and the take off was so rough, I spent the whole flight in the bathroom. The flight attendant gave me ginger ale and pretzels and let me sit in the back so i didn't have to go back and forth. The other flight attendant had aroma therapy that helped a lot but i was just too freaked out. Those two made the flight as nice as possible."
Cons: "Very rough take off but that is mother nature not the air line :) Took off almost an hour late. LAX scheduled too many flight to land at the same time, Had to wait on the runway in Reno."
Pros: "Clean, smooth flight, on time."
Cons: "Small plane claustrophobia, entertainment required your own debice"
Pros: "Outstanding crew and pilot dealt with some tough weather issues"
Cons: "Missed my connecting flight to to 3 delays."
Pros: "I liked that there were no stops."
Cons: "I had an instant panic attack when our flight was delayed because a box cutter was found under a seat on the flight that just arrived. I get honesty, but I was seriously reconsidering getting on the plane, because what if they missed something? I was working out in my head what would happen to our pets if we died on this flight, because we don't have a will yet."
Pros: "We left 55 minutes late. Person at counter was annoying. Kept grabbing the microphone, think he liked hearing himself talk. Wanted to valet all the carryons but there was room in the airplane for them."
Cons: "being late and uncomfortable seats."
Pros: "That it went smooth and had room on the flight. Crew was good."
Cons: "Need more than just pretzels on the plane to give out"
Pros: "Flight was one time."
Cons: "It was a standard boarding. The standard ride. I have nothing to complain about"
Pros: "Flight research tools."
Cons: "After choosing seats through this website we were kicked out of all of them and was separated from my partner. Every single flight we took was late and we missed a connection due to a late take off. The low cost was not worth the extreme effort and connecting flights."
Pros: "Flights were on time. Airport was clean."
Pros: "Boarding was easy & seamless"
Cons: "Had to lie about forgetting my phone charger in the waiting area to get off the plane & give my niece a hug who arrived early on a neighboring flight from NY to RNO as we switched off to take care of my dad who just had a triple bypass. If two people are past security - there should be NO ISSUE with them meeting - we have already been screened & a hug or anything else should not be a crime."
Cons: "I still have not received my luggage"
Pros: "Medical emergency response and support was excellent."
Cons: "No pre-boarding for infant. Straight legroom in 13D still had seat in front recline into my knees at 6'5". Extra legroom purchase did not provide any extra legroom. Need to know what seats provide extra legroom for 6'5" tall passengers."
Cons: "The previous crew did not do some kind of check so leaving Reno was delayed which left almost no time to get to my connecting flight. No one seemed very happy at all."
Pros: "The fact I made the flight"
Cons: "Nearly missing the flight that my luggage did not arrive with me that I had to go back to airport 6 hours later to get it!!!!!"
Pros: "Politeness of the crew"
Cons: "Not very spacious and entertainment only offered at My own expense"
Cons: "Broken down seat cushion ."
Pros: "Quick flight (made up for lost time), good pilot, smooth landing."
Cons: "- Delayed by 30 minutes or so at take off - Too cold in the cabin, no more blankets to provide - Overhead compartments were full so people with a luggage where asked to get back to the front of the plane to check in their luggage. Very inefficient process as there were still people trying to board at the same time - No in-flight entertainment"
Pros: "Delays caused a little stress but all in all a good experience."
Cons: "Late arrival to DCA."
Pros: "Flight from Dallas to Boston was comfortable and pilot made up for lost time in previous flight"
Cons: "Flight leaving Reno was 40 minutes late due to a plane not coming in which is just a part of flying but after the plane arrived we had to wait an additional 20 minutes to board because the flight attendants got off the plane to do whatever in the airport and then the same ones came back 15-20 minutes later and got on the plane. I should not almost miss the flight so the staff can get off the plane to stretch their legs or get a coffee."
Cons: "Cancelled flight, not notified in timely manner. Delayed Five hours due to be placed on connecting flights instead of a direct flight which is what I paid for."
Pros: "Plane was clean, newish interior and my economy plus seat was comfortable. I did take a red eye, and there was WiFi & power, which was a huge plus, but there was no seat back entertainment like on the way out. That may be by design so people are encouraged to sleep, but it still would have nice to know that want available on the plane. Was happy that a carry on and personal item was a trip option, that was awesome. Bathrooms were very clean. Communication was excellent regarding flight status, fullness of flights, upgrade options, etc."
Cons: "Boarding on the way out was efficient, overall great, but on the way home, it was slow, tedious and at times utter chaos. There were several near altercations on the plane over seat assignments. The size water bottle passed out for a 5 hour flight could have been more generous. No food offered due to Covid."
Pros: "I liked the fact that there were screens at each seat"
Cons: "I was extremely disappointed to be in the very last row and unable to recline. I had emailed and requested an aisle seat when I booked because I would need to express milk and get back and forth to the bathroom. I was told I would need to pay for the option to request a seat. Ridiculous! This was my first trip away from my 4 month old and I simply wanted to be comfortable. Instead I had to sit in the worst seat on the plane without even being able to easily get out to wash my hands before pumping."
Pros: "Crew was excellent. Seats are small"
Cons: "Nothing. It was it is."
Cons: "Another plane took our gate and our flight was stuck on the tarmac for 10 minutes."
Pros: "Courteous professional service Good landing Flight was on time"
Cons: "Food can be improved Better entertainment"
Cons: "Flight carry on baggage mandatory green tag check in. Very small flight. green tag Baggage being asked to be taken from b baggage carousels after waiting for a while. At baggage carousels the baggage arrival delayed by 30 mins. Flight had rough landing"
Pros: "Loved the entertainment on the plane with directv."
Cons: "Seats were not comfortable at all. My back was aching by the end of the flight. The power outlet under the seat would have been great, had it been working."
Pros: "I was able to find a space for my luggage in the overhead compartment"
Cons: "Seat outlets didn’t work. Flight attendant on the PA didn’t know what city we were flying to. Poor communication regarding reason for flight delay Flight attendant making snarking comments about if we get to their seats we do if we don’t we don’t."
Pros: "The crew was excellent. They were professional, efficient and very accommodating. The pilot was also excellent. He kept us informed of the status of the flight throughout the trip."
Cons: "The plane was terrible. The seats are so close together that you cannot move. The aisle is so narrow that one person can barely down it. Forget it if you have to pass by someone. The bathroom too is so small that you cannot move in it. It’s so uncomfortable. The new boarding process is just dumb. And to make matters worse they don’t even bother to check the boarding groups when you board. I had a person in a later boarding group in front of me and they let her on anyway — so what’s the point of having boarding groups. They should just go back to boarding from the rear of the plane first - that is the most efficient and quick way to do it. The so called entertainment is a joke. There is a very small choice of movies/TV shows to watch and that’s it. The free wi-fi gets you nowhere."
Pros: "The flight got delayed however, it went well once in the air. Some turbulence on account of the weather but the crew were very friendly. We got free TV on account of the delay."
Pros: "On time"
Cons: "No snavks"
Pros: "It was fast and eazy!"
Cons: "Rare but we were forced to wait 27 mins in Las Vegas because there was too much "flow" or incoming planes to San Fran."
Pros: "Reasonably helpful counter staff that let me still board 10 mins before takeoff"
Cons: "United Express flies out of Terminal A at Newark (EWR) and routinely they do not have Precheck lanes open. Despite flying on the Saturday after Thanksgiving they only had one mixed security line open. When I asked TSA they said they simply weren't staffed to have a Precheck line open. Everyone was working diligently but this happens every time we fly United out of Newark. Traveling with 2 small children it is incredibly frustrating to have to go through the full security line, take off our shoes, and take all of our electronics out of our bags."
Cons: "Had to pay 70 bux extra for a seat number. Also the outlet that was provided as a perk had an unusual fitting. Additionally, the adapter was not for sale."
Cons: "Flight got delayed, they said "no one transfer will be affected " then I paid $450 for a flight with a bag on the cabin They made me check the bag! It doesn't seem a lot , but wen the flight got delayed landing at 6:59 and you have a bus at 7:10 to work makes the difference!"
Pros: "It got us from a to b but not much more to be said!"
Cons: "The idea of the entertainment system broadcast to your hand held device is fine - it didn't work for me though."
Pros: "Some of the United reps in Chicago were helpful"
Cons: "The united representative at LAS had no interest in customer service. This delay cost my family a lot of inconvenience. In short my wife spent her 50th birthday waiting in an airport with no compensation from united"
Cons: "Tail # N75435 Boeing 737-900 .... not the best bird in the fleet right now. Took nearly half the flight to get internet going, and in-seat power was not working at all."
Cons: "Very cool staring at the gates... only 5 of them and no crew to bring us in. Even the shortest flights on Alaska or any other airline had cabin service. No drinks and no snacks from San Francisco. Alaska had complimentary beer and wine on a shorter flight from.Medford to Portland and even Portland to Seattle, but United can't even get us to the gate... let alone have any sort of in-flight service. Why is this so expensive again. I would compare flying these commercial named flights to a horrible carnival. Lack luster, over priced and not worth it. Cans vs. Uber... the world is changing my friends."
Cons: "Southwest has much better experience."
Cons: "Ticket check in employee was extremely rude. Put me on stand by for the next flight even though they were still letting people onto my original flight."
Cons: "United changed their luggage policy and because I booked through priceline/kayak I was not made aware of this new policy. Basic economy only allows you to bring a personal item on the plane, YOU CANNOT HAVE A CARRYON ITEM. Therefore they charge $25 to check your carry on bag and my flight then became more expensive than a different flight. Poor dissemination of information."
Pros: "The staff was very friendly and professional. The flight also arrived early."
Cons: "If you're going to offer personal device entertainment, you need to offer power outlets. How is that not common sense?"
Cons: "The crew was kind and we boarded quickly however the seats were small. Which mean when your 3.5 hour flight turns into 9 hours due to weather this can become very painful. There is no entertainment unless you brought your own device and without a plug to charge it becomes useless quickly."
Pros: "The snack mix. The power outlets underneath my seat."
Cons: "The steward wasn't very friendly and had a curt attitude when I had any requests for water and a refill of water. I didn't like that you needed the United app in order to watch in flight entertainment. That should be specified before getting on the plane because had I known I would have downloaded it to watch movies. Rather you MUST purchase the internet to download the app once in the air and that was just frustrating to find out an hour into a 5 hour flight. The lack of snacks. There is no variety, I had no idea what I was getting and the offerings they did have felt very restricted. Leg room was atrocious. Especially because we had no overhead room to store our backpacks which meant we had to place it under the chair in front of us. I am relatively tall so I wanted to stretch out my feet under the chair in front of me but they had to straddle my fat backpack and the gentleman who sat in front of me was very large and he kept kicking and hitting my feet underneath his chair."
Cons: "Ended up sitting on the tarmac for 30-40 minutes. Many people almost missed or did miss flights."
Pros: "The crew was very friendly, fast with boarding and take off, and our flight landed early. Overall great flight"
Cons: "No complaints! Good job United."
Pros: "Staff were courteous and I greatly appreciate not being charged for a beverage!!!"
Cons: "The Denver airport was chaotic and the trains were totally messed up!!"
Pros: "Flight was delayed but arrived only 1/2 hour later. Check in was smooth. Plane was rather old and not enough leg space."
Cons: "One of the flight attendants with brown shoulder length hair was very rude to another passenger because the passenger only spoke Spanish. She was very nice to anyone who was white or good looking. Then the pilot said thanks for flying the friendly skies. Really?"
Pros: "I liked that I landed safely on the ground"
Cons: "The cabin was not properly decompressed so it made for a very uncomfortable flight for my ears. Also the plane was cold, bumpy & just overall unpleasant. The systems were down while we boarded the plane so it took longer to board than usual."
Pros: "Flight attendant very friendly and helpful Seat row layout of 1 and 2 On time Legroom adequate Smooth flight"
Cons: "Cabin temperature became too cold Seats small Engine noise drowned out announcements of pilot and flight attendant Narrow uneven disembarking ramp at Portland Jetport Lack of clarity about flight gate in Newark. I checked in at Terminal C and had to take a shuttle bus to Terminal A"
Pros: "Connections were on time. Staff was nice."
Cons: "Wish I had a shorter wait in Denver. I had a 3-hour wait between my Las Vegas landing and take off for Omaha. Very tired."
Pros: "One of the flight attendants was very customer-friendly. I had asked for a meal and they had a long, in drink service so it took awhile for her to come back to me. She didn't forget and she gave it to me at a discount so I was very happy about that as well."
Pros: "Friendly crew and easy boarding."
Cons: "No inflight entertainment due to the fact I didn't have the United Airways app."
Cons: "deplaning the plane took longer than the actual flight. It took an extra 40 minutes after initial touchdown to get to the dock. Good thing that i didnt have a connecting flight..."
Cons: "Did not get a receipt/mail of booking, had to call to make sure the flight was actually booked."
Cons: "Flight was delayed for 2.5 hours, so I cancel my flight with United and went with another airline that was ontime."
Pros: "Amazing flight to Dulles international Airport. The United representative came up and saw that I was traveling alone and upgraded me to first class. It was the first time I have ever flown first-class. I was excited I didn't sleep at all so I can take advantage of all the programming that was on TV. I'm so very appreciative of the flight because I could enjoy stretching my legs out and enjoying a comfortable seat. The very attentive crew allowed me opportunity to quench my thirst with countless glasses of water and to watch and keep up with my sports programming throughout the entire flight. Now it will be extremely hard to ever fly coach again. I have flown United the last couple of summers and I have been nothing but thrilled with their service and their staff. Moving forward United would be the only airline that I would care to fly. Thank you for everything and thank you for my safe travels!"
Cons: "Nothing at all. Everything was amazing. United is now my only option for air travel. Thank you for everything United. My business will be with you for the rest of my days."
Cons: "Upon arrival the flight attendant left me stranded on the tarmack without a wheelchair for 20 minutes. I have serious balance issues and was terrified. My connection was very tight and I barely made my plane to Portland. The pilot finally saw the problem and got the assistance I needed. This was the most frightening wheelchair experience I have even had."
Cons: "We had issues with every part of this flight. The kiosk wouldn't find our confirmation, and it took 20 MINUTES to get assistance. The ticket attendant called the gate to let them know we were coming, then when we got to the gate (after over 30 minutes in security) the employee at the door stopped us and said we were "too late". The plane was still connected and the door was still open. We were there for 10 minutes trying to reschedule, and the plane took that much time to leave the gate. The gate attendants were very rude and tried to route us on a flight from Las Vegas to Chicago, then to Anchorage. When I questioned them, they put us on a flight that was 6 hours shorter, and arrived at the same time. They didn't even sit my husband and I together, even though there were seats available."
Cons: "They offer no food on a 5 hour flight unless you want to pay extra money, they only gave one small bags of mixed chips, I feel on a 5 hour flight they should atleast give you something more then that. Also no movies on a 5 hour flight unless you use your credit card and pay, again on a 5 hour flight have something that you don't have to pay extra for."
Pros: "Everything was very nice. The flight was on time. It was perfectly adequate and what I needed."
Cons: "This is a general complaint and one that is not at United only, but I am six foot tall. Not really all that tall. I cannot sot comfortably in the seats. And if the person in front of me reclines it can be miserable. I never complain, but this is a big issue for me."
Pros: "Nothing special"
Cons: "Flight delayed twice"
Pros: "Great crew, very efficient boarding"
Cons: "Not much that could be helped. Short flight, very turbulent on takeoff and landing. Getting stuck in front of a kid who kept dropping her tray table open and slamming it shut wasn't fun, but I know United isn't responsible for someone else's sucky parenting. And when did the leg room shrink???"
Pros: "Late getting away from first leg creating a narrow window for connection on second leg."
Cons: "This flight was cancelled and the later flights to Portland were all full, so I was offered a flight to Boston instead, with no refund for the bus ticket from Boston to Portland, and of course my bag did not arrive with me."
I hated that I had to pay for my seat and my carryon, then probably could have gotten away without having to buy it because it’s not like they checked. The crew was unprofessional, pulled down their face mask every time they talked, and didn’t enforce people wearing their mask appropriately (obviously with their own behavior). The seats were wildly uncomfortable without the option to recline at all. Yeah, I’ll absolutely never fly frontier again.
The plane was extremely cold, which made it even more difficult to sleep on the red eye.
They need tv’s! It also sucks they don’t offer free drinks.
I should've researched Frontier a little better. There is a charge for carry-on luggage and a charge for your seat assignment. The flight was delayed 1 hour with no notice at the gate and there was no Frontier representative at the gate until it was time to board.
Worst airline I’ve ever flown with, they will never get my business again.
Changed gates and didn’t make announcement for those already in airport on layover. I missed the flight and have to purchase another flight and stay over in the city missing work
Communication is key !! Worst flight in history goes to frontier Getting to the airport on time to late delayed flights Air conditioner broke so we had to be delayed on the flight home as well I would never recommend
Our flight was cancelled Friday morning 4 hrs before our flight with no alternate way to get to Las Vegas for our show in time to see it. I will NEVER DO BUSINESS WITH FRONTIER AGAIN
Our flight kept getting delayed.
Pros: "Because I was unwilling to pay for seat selection, I was prepared to be separated from my husband and stuck in a middle seat. To my pleasant surprise, the agents put us in the same row by ourselves."
Cons: "Better directional signage in both the SFO and Las Vegas airports (arrivals). Las Vegas is a huge airport, requiring a tram to get to the passenger pick-up, even with directions it was confusing and not obvious. In SFO, half the plane walked halfway down the concourse in the wrong direction because of lack of signage and it looks like the right way to go. Drop Kiwi as a third-party for domestic flights, their customer service is clueless, handling charges absurd and flight requirements unnecessary."
Cons: "Delayed both ways to start out. Got to the airport 2 hours early and the workers were not even there to check our luggage. Had to wait until 4:30-4:45 before checking luggage and going through TSA when flight left at 6:20. Delayed due to losing log sheet after everyone already boarded, $45 checked bag (ridiculous), no complimentary drinks have to pay $2.99, flight was FREEZING to the point where I couldn’t sleep and I didn’t sleep the night before, talked about their credit card for way too long like they were in dire need of your business, landed and had no one to bring the walkway so we could get off the plane. Very disappointed in this airline"
Cons: "I had a quick trip planned for a hiking expedition into the Grand Canyon. The day of my flight into Las Vegas my flight was initially delayed over 3 hours, then canceled entirely. I had to buy another ticket from another carrier. On such short notice the ticket was quite expensive. Then, leaving Las Vegas my flight was also delayed, this time for over two hours. Luckily the flight still went and I was able to get home. Obviously, you pay less money to fly Frontier (although baggage fees are quite expensive) and with that I recognize the seats are less comfortable and there are less amenities, however, the delay and cancellation added a lot of stress to an already short trip. I will think twice before booking tickets with Frontier again."
Pros: "Announcement made on plane was good. That’s about it."
Cons: "Crew members are like high school kids. I was on one of their over night flights. It got delayed 3 hours, but that’s not what bothered me. What bothered me was how unprofessional cabin crew were. Our flight finally departed around 2:00 am. Naturally most of us passengers were tired and trying to sleep. The light was out and I was ready to sleep. Well I was sitting one of the last rows where all the crews “hang out” and talk INCREDIBLY loud about stuff far from work related. They were screaming and laughing, and the party lasted until 4:10 am when the noisiest guy finally walked to the front of airplane. What kind of person can keep talking so loud when 23:00 flight get delayed 3 hours and all the lights were out and every passenger is being quiet? How inconsiderate is that? How thoughtless is that? And most importantly how unprofessional is it to work like that? I really wanted to tell those people to shut up but I was sitting in the middle and didn’t want to bother other passengers. You know, even if I did talk to them, people like that probably wouldn’t understand what they were doing wrong and I would waste my time anyway. So in conclusion, NEVER FLY FRONTIER. I’d pay whatever to fly different airlines."
Cons: "I booked a flight with them for the Thanksgiving holiday.... I was supposed to travel Wednesday 22 - Saturday to STLand back... I was IMMEDIATELY shocked by only being able to carry 1 personal item... When I found out exactly how small 45 centimeters was...I tried to cancel the trip & be refunded within 5-6 hours.... They told me to fill out a form & return it to them... THEY WERE SUPPOSED TO GET BACK TO ME WITHIN HOURS TO NOTIFY OF THE REFUND AMOUNT & NOT...I REPEAT NOT ACTUALLY CANCEL THE TRIP UNLESS I AGREED TO THE REFUND AMOUNT... I never heard anything from them! I just assumed it was just taking forever for them to approve my refund... Therefore...assuming that the flight was still booked...SINCE I never APPROVED ANY REFUND... I visited kiwi.com several times before the the trip & there was ABSOLUTELY NOTHING informing me of any trip cancellation... I went to the airport... Wasn’t able to board... Talked to kiwi.on the phone... Didn’t find out the trip was canceled until after the boarding was closed for that flight. Ceddrick Jonae firstname.lastname@example.org 415-322-9515 kiwi.com booking number: 4709776 Reservation number (PNR): MEUOOZ E-ticket: 984-7069682518"
Pros: "That I actually landed"
Cons: "First of all. Our flight was delayed 3 hours with no explanation at first (after we boarded they finally told us).There was technical difficulties with the plane. They had to keep re-starting the planes system. It was June in Vegas. This shut off caused the A/C to go off. It got extremely hot. The flight attendants very rudly handed out warm water (no ice) to everyone. Only filled the cups a quarter of the way and would not hand out more. 3 hours after we were supposed to take off, we finally got going. After we were up in the air the flight attendants were extremely rude. Many of the passengers kept asking for snacks and drinks. We were all extremely hungry and thirsty from sitting in an extremely hot plane for hours. We FINALLY got service in time for our plane to start landing. We were then forced to promptly throw our drinks and food away due to landing. Didn't even get a few sips and a couple bites of my chips before I then had to throw it away. I will never fly frontier again. I can say that most of the people on my flight will not be flying frontier either. I never write bad reviews. I am an extremely easy going person. I understand plane difficutlies but the staff of the plane were extremely rude and did not handle the situation well."
Cons: "I tried numerous times hours before my flight to check-in using the fly frontier website. It never worked. I arrived at the airport an hour and a half early. With bus delays, I walked up to the ticket counter at 9:24pm to retrieve my ticket. Flight leaves at 10:00pm. The attendant tells me I missed my flight by 9min because you have to check in at least 45min early and that there was no way I could board. I asked if the plane had already left, he said that it had not. No good answer as to why I couldn't be accommodated. I explained my qualms about the online check-in but it was pointless. I had to fly with another airline which costs me $367.00 to book. Terrible customer service and no leeway or understanding whatsoever."
Pros: "The crew and captain were really informative throughout the trip and kept us updated about incoming turbulence. They were very calm and professional about it. We were a bit late boarding on but still arrived on time!"
Cons: "Nothing in particular was bad. You just have to pay for any kind of food or drink onboard so maybe take some snacks or water beforehand. The seats also don't decline. Again, not a big deal to me so it was good overall. Also, if you actually read their website and pay attention to the numerous emails they send you, they TOTALLY mention that you have to pay for a carry on. So just book it online and save yourself the money, it's like $25 for a carry on and $30 for a checked bag. Plus, you should be looking at all that info before you fly, regardless of the airline."
Pros: "Flight crew was excellent. Other ticketing agents helped to ensure that we made the flight.... in spite of the uncaring one..."
Cons: "Seats are super uncomfortable and tight... First ticketing agent calls out our flight... last chance (we were starting the kiosk process) - I call out that we are Chicago flight. She rushes us to the ticketing agent at the counter (46 minutes to departure).... ticketing agent at counter says "You'll have to stand in line over there for the next flight... should've been here 45 minutes or more..." I make my case (loudly) that we ARE here in time, and that we will only be delayed because she is dragging her feet. supervisor comes over and does something; tickets spit out and we are off to run to the gate. Make it; but way out of breath; and there is still plenty of time to board the plane."
Cons: "Alexa assured me it would not be a big deal to not be on the exit. But then they told me that the flight was oversold and that I may not be able to board that flight after I let them know that I run a business and I needed to be on this flight home and that I did not mind being the exit person if it meant that I had to get on this flight. I then proceeded to call my mother but when I raise my phone to the ear Alexa then proceeded to make a scene in front of all the other passengers saying that she did not wish to have her picture taken and then began to laugh with another co-worker making me feel very uncomfortable I will never fly with your airline again."
Cons: "At no time was I made aware during my booking that they were going to charge for a carry on. It ended up adding $75 to my flight. Paying extra for sodas and for your seats. Seats that made riding a city bus seem like first class. The plane seemed like they bought it at the used plane lot, it even made noises in Flight that sounded like they had to restart the engine. Flight attendants that were rude and unhelpful. I'd rather spend the extra $ for a more dependable/reliable airline that doesn't run their business a la carte."
Pros: "The pilot was extremely nice!"
Cons: "My husband was boarded last which is always awkward when going down the isles in an isle chair. You end up saying excuse me several times not to mention all eyes are on you. Not easy to sleep on the plane. Seats were not that comfortable. Not able to recline. We were towards the back and the flight crew had the bright light on not to mention they were talking about their experiences with other people on different flights. We had to wait for 20 mins for someone to come get my husband off the plane even after notifying the appropriate people. The Atlanta staff when arriving was extremely rude and unfriendly during a non-busy time. That was the worse experience we've ever had!!!"
Cons: "-The prices were misleading. We ended up paying an additional $200 for baggage at check-in that we weren't expecting and while we knew it would cost something, we certainly weren't expecting THAT much. -One of the crew members was extremely rude to a young child who had been so patient during our 1 hour delay leaving the ground after an engine failed to start. -We had no idea a meal was no longer included in the price of the ticket, but what was worse, basic drinks cost an additional fee now also. -I remember flying Frontier when they first came out. The seats used to be comfortable and every flight offered movies for purchase, but the seats on this plane had been stripped down to the basics and offered nothing. -The trip was a surprise for my Husband as a Christmas gift and I was rather embarrassed and frustrated with this portion of our vacation. We will not be flying Frontier again."
Cons: "Crew never approached us to ask us if we needed anything and most just sat, talked amongst themselves and kept to themselves the entire flight. Seamed disinterested. Crew on incoming flight, 1115 were the worst ever! Female Flight Attendent verbally ridiculed a passenger to the other attendents who was a bigger husky man who was having a difficult time closing his seat belt. Very unprofessional and I will not use your airline again. Another Male Flight Attendant would not wait a few swconds for a passenger to gather his trash, got disgusted, made some type of remark and just turned and walked away. Never returned."
Cons: "You let the Las Vegas 10:10pm flight passengers wait all night, delaying an hour or so each time, moving us from gate to gate. There were no announcements, noone to talk to; families with small children had to keep getting them up to move them through the night. When the flight disappeared from the departure board, we contacted gate crew at another gate, we were assured we would be taken care of, that someone knew what was going on and we would get our flight out. Then we watched the 7:45 am flight to LasVegas depart while we all STILL waited for a plane and crew. When someone finally told us our flight was cancelled around 10:30am (over 12 hours of delays --- preventing us from driving to Vegas or from getting on another flight). We then waited in line for ~2 hours to re-book and another 1.5 hours to record that our luggage was lost. This was ridiculous. While all of the airlines suffered during the weather event that caused delays across the country, Frontier seemed to fall apart. (All up and down DIA Concourse A there were folks waiting for extended periods of time for Frontier flights, while across the aisle other airlines were departing on time or with shorter delays.) Noone communicated with us, noone seemed to care. Crew we did talk to seemed as frustrated as we were with the situation, short-staffing, and poor communication. I used to be a devoted Frontier traveler; I will never fly Frontier again."
Cons: "Staff was rude, showed no empathy and showed a genuine lack of really trying to help. Claimed the earliest that could get on a plane to final destination was Friday (5 days). Said the reason was the flight crew had timed out but it took hours to get that answer and they could not help with accommodations. The only thing would be to schedule for Friday or give a full refund from what was paid for the entire trip. Took the full refund and booked a oneway trip on another airline for twice what originally paid for the round trip ticket. Worst experience with any airline. Ever!"
Pros: "The staff are friendly and professional, for the most part. Check-in was easy and I wasn't hassled about my 'personal item' being too big, which I was sure it was."
Cons: "Firstly, I'm pretty sure that the planes Frontier uses are re-purposed prison planes. The seats don't recline and are uncomfortable as all get-out. They cram you into some kind of military stress-position that ensures you won't sleep, won't be comfortable, and will be reduced into an unsmiling pile of compliance. Secondly, Frontier charges for *everything* - carry-on? That'll be $40-$60. You want a soda? That'll be $2.00. Snack? Yep... pay up, sucka. Water's free, thankfully. That said, the price was right and the flight was mercifully short; so I'd probably do it again. Because I'm a sadist, apparently."
Cons: "I understand that a lot of flights are charging for snacks and drinks these days and calling it a la carte (to make it sound fancy enough to justify the expense), but it is ridiculous to be expected to pay $3 for a bag of pretzels or a soda on a flight. Hiding that cost in the price of the ticket gives a MUCH better impression than being on the flight and waiting for the long-standing cherished ritual of accepting your meager snack, only to find that you have to pay $6 for it. Between this and the overall discomfort of the seats (they didn't recline, so I couldn't nap), the lack of in-flight magazine (if I can't nap, can't I at least pass the time with a crossword?), the carry-on fee, and the fact that the flight crew reminded us four or five times that they were also the clean-up crew so we should help them out by not littering, it was the most uncomfortable of any flight I have ever taken."
Cons: "You have to pay for everything. It was $45 to check a bag, and $40 to store a bag in the overhead compartment. My husband and I would have had to pay an additional $30 to sit next to each other. On the flight out, the stewardess asked us if we wanted to buy any food or drinks, but never offered even free water. The seats are horribly uncomfortable. I was in the middle seat on a red eye, and I was so cramped and sore, I couldn't fall asleep for more than a minute. I landed feeling exhausted, sore, and miserable. This was my first and last time flying on Frontier."
Pros: "Flight was at a low price and convenient."
Cons: "Mobile app was not working correctly and a ticket agent helped me purchase there at a discounted price. On the way back the ticket person didn't help at all and said she knew they were having problems with the mobile app. Said she could do nothing and quickly gave me a customer service number to call. Wow that was really effortless. If you have an app to purchase at a lower price for carry on and it is not working then have a back up plan to help you customer get what is advertised. Like it was a bait and hook. Besides that everything else was OK."
Pros: "Prices we're good. The on flight staff was friendly, it's unfortunate that you have to pay extra for non alcoholic drinks and carry on bags. Gone are the days of cheap flights AND honey roasted peanuts. But I guess that's the trade off for cheap airfare now a days."
Cons: "On our departing flight my husband and I had gotten us and our 4 kids up to the gate only to realize I had forgotten to add my lap child to my ticket. I get that it was not convenient but the lady was very short and rude and angry with us, she treated us like complete idiots. While it was an unfortunate thing to have slip my mind, it happens! I was bound to forget something when packing and prepping for me and 4 kids to travel. We offered to show our post on Facebook when our daughter was born as proof of age. But she gufawed that ridiculous idea. Because obviously we could have set up fake accounts and hacked the dates to make it look like our kids was under 2!! Really!?? A social security card doesn't even show birth dates. Anyway, the whole charade left us feeling very embarrassed, frustrated and like we were criminals or something. She handled things very unprofessionally and showed us no empathy whatsoever. She told us we would not be allowed onto our return flight without a ss card or birth cert. Which we got when we reached our destination. Upon boarding for the return flight the workers were great. They let us right on the flight and didn't even ask for the birth cert. or anything. They used common sense. Which is what I wished this other flight attendant had more of."
Pros: "The flight attendants were very helpful."
Cons: "Other than paying for the actual ticket, which was NOT cheap (approx. 40% more than getting there AND it was a "red eye" to boot) everything else was an "add on".....pay for "carry on", pay for seat assignment, pay for coffee......everything was extra. On top of this, most of the seats did not recline and had very little padding.........I guess you could pay for reclining seats. Although the Exit seats were empty, you could not sit in them unless you paid for them. My wife's reading light did NOT work.......I guess she didn't pay for the light!!! The flight attendant apologized and said it's been on a work order to fix and offered to provide another seat ONLY for her!!! I'll NEVER fly Frontier again."
Pros: "Liked the price of the tickets, but boarding the plane was so stuffy it activated my breathing issues and I coughed from it for the entire flight. The flight to Las Vegas was fairly well. The return not so well."
Cons: "seriously the airlines charge for what is normally complimentary beverages, carry on luggage and take advantage of first time elderly flying. oh and our flight I had this man behind me kicked my seat the entire flight, I would finally get almost asleep and the moron struck again. And I am the bad person. I believe the pilots may want to spend a little more time learning to descend more slowly to provide comfort to passengers if that is a concern. Descending quickly hurts customers with sensitive ear canals."
Cons: "I won't fly Frontier again. The fact that we arrived into Colorado Springs 5 1/2 hours late wasn't the issue, as weather cannot be helped. But it was the lack of organization in the face of adversity that aggravated all the customers most. I would think a prestigious company like Frontier would have a better Plan B, than to unload us all in DIA, not allow us to retrieve our bags and find a faster way home, wait for a new flight crew, wait longer for a new plane, and once re-boarding to wait even longer because bags had never been loaded onto the new plane and there was no ramp crew. A shuttle to Colorado Springs would have been three hours faster. Think outside the box. Our patience was indeed tested."
Pros: "Can say I liked anything really"
Cons: "Staff was horrible! Customer service did anything but customer service. They had a "too bad so sad" attitude towards customer. Arrived 12:35am for a 1:19am flight and was denied check in because supposedly counter closes at 12:30am. So I was denied entry for 5 minutes? I had to pay a taxi, extra night at hotel then a fee for rescheduling flight. Ridiculous, NECER flying Frontier again! Even if tickets were free! I booked/found flight on kayak app. I would suggest kayak remove them, experience was so bad that negatively effects kayaks reputation too. Also, every other airline provides complementary beverages and snacks, NOT Frontier. Also free bag check? Nope frontier charges everything! Even a carry-on which is free everywhere else. Absurd, truly worst flying experience EVER!"
Cons: "I've never had the best flights with Frontier. Every flight I've had scheduled has had a huge delay, and their landing are absolutely ***the worst*** -- when an entire cabin of passengers cheer on a successful landing, it's pretty rough. The carry on cost came at a bit of a surprise, there needs to be a better means of creating awareness for that. Even beverages or snacks on the plane. Bottom-line, it just feels like, "you get what you pay for" in a cheaper airline. Scary landings, delayed flights (with no courteous representatives that explain anything or help a situation), and overcharges on every item the second you start checking in. At the end of the day, I could have flown a more reputable airline and spent the same amount of money -- and felt safer. Which is advisable at this point."
Cons: "Flight was late for boarding. No updates were given as to why or what was going on. The gate agent looked like she had a miserable day and did not offer a customer service attitude. Once on board the seat didn't recline and was hard as a rock, not ideal for a 4 hour flight. The flight attendant (Christine) was short tempered. Crew lacked basic soft skills. This was the first and I am pretty sure the last time I will fly on frontier. While I appreciate the low fares I did not expect the low level of customer service or all the extra fees that are tacked on for seats, checked bags and a drink onboard."
Pros: "I tried really hard, but I can't think of anything that I liked about my frontier experience."
Cons: "There was nothing about any part of this experience to like. When I made the reservation, I accidentally hit the wrong date button and did not notice until I received my email. I contacted customer service immediately, the rep. Was extremely rude and charged me an additional $200 on my ticket to move it to the next day. He charged my Card and did not make the changes. I received an email stating, no changes were made to my Itinerary, it still had the same wrong date, but my credit card had been charged the $200 fee. I called back and got a more helpful person, but was told to contact the flight insurance company, I purchased, to discuss refunding the additional charge. Not only do you pay for your bags, but you pay for your seats, your beverages, your snacks, and your mistakes. I guess that's how they manage to keep costs down. But then again, you get what you pay for!"
Cons: "You get what you pay for. Always bring an empty water bottle to fill up once you clear TSA security because I don't think they provide you with water on the plane. The seats also do not recline. And it's actually cheaper to check a bag ($25) than to bring a carry-on ($30), so I didn't pay for either and instead brought only a big backpack stuffed pretty fully, and it fit under the seat. My return flight was 3 hours late and I wasn't even notified until the original time we were supposed to board."
Cons: "I checked in at a kiosk and had a carry on. Did not realized they charged for a carry on piece of luggage. On the first leg no issues, however on the second leg trying to board in Denver they stopped me while trying to board and said I needed to pay for my carry on. I said I didn't have to on first keg. They didn't care and wanted to charge me double $60. That is totally unacceptable to double the charge because I was paying at the gate. They held up the flight to collect this double fee. I will never take Frontier again."
Pros: "The Customer Service telephone agent and the check in/baggage drop agents were all very nice and helpful. The pilots did an excellent job of providing an uneventful, peaceful, safe, and gentle flight. Takeoff and landing were great on both the inbound and outbound flights. I was able to get to my destination and return home safely on both flights which was my major objective."
Cons: "At least 1-2 flight attendants on both flights, in general, were quite rude and seemed uncaring at times to the needs of some of the other passengers. From chewing and smacking gum, using their cellphones while standing in the aisles amongst the passengers during boarding, and appearing quite irritated/short when interacting with passengers, it seems to me customer service was not a big priority in their training course and/or job requirements. I sat in an "upgraded" ($16 extra), economy, aisle seat, not located immediately in front of or in between the window exits on my outbound flight and in a middle, non-upgraded, economy seat near the back of the plane on my inbound flight. Neither seat was able to recline and both were quite rigid and almost painful to sit in during the flight. I have flown many times throughout my 46 year life, but these had to be the most uncomfortable seats I have ever had on a flight. I understand about saving money and using a no-frills airline carrier, but I think some of the issues mentioned could have been improved without adding any increased cost."
Pros: "The price of the flight was great, until I realized I was being charged for every little thing. What a rip off! I should have flown United."
Cons: "I had a severe allergic reaction due to the passengers in my row carrying four cats. I had to take Benadryl and broke out into hives. The flight attendants didn't even offer to move my seat. It was a truly terrible experience and I can't believe that there's not a better protocol in place with the airline to accommodate customers with severe allergies to animals, even when they are labeled as emotional support animals. This as a truly terrible experience. Thank goodness the flight was only 4 hours. I'll never fly Frontier again."
Cons: "5 days before my flight I went on Frontiers website to buy a seat. I had picked 3A because it allowed me more leg room and a reclining seat. I stand 6' tall! I was gladly to pay the extra cost for the extra comfort. I was having trouble with their website so I ended up calling customer service to complete my transaction. The customer service person said he completed my transaction and seat assignment and would send me a confirmation, soon. The night before my flight, my confirmation finally arrived with the wrong seat. My seat had been changed to the bulkhead with no leg room at all. My original set was sold to someone else. I feel this was very unfair and I should receive a refund. I ended up moving into a row that didn't recline but it had and area under the seat in front of me to at least stretch out a little. Those seats were less expensive. I should have received what I paid for and nothing less!!!!!!"
Pros: "The fact that I got there safely. The seats, the screaming kids, and the especially the kid that the parent did not have in control and was running down the isle when we were in landing position, the captain sitting in front of my other half looked at him and told him to go sit down, my colleague say next to them the parent did not have him buckled up because he said he did not like it! Needless to say my friend was all flipped out after we landed! We had to calm him down! Oh well."
Cons: "The fact that you pay for a ticket then you have to pay for a seat then you have to pay for a checked bag, then you have to pay for a carry on if you wanted to bring one, then you have to pay $2 for a soda which I do not drink anyway, pretty soon you'll have to pay to get a cup of water. Im glad I can bring my own water on the plane. And my own food. 2 Hours the desk opens before a flight? the line was crazy. I will never fly Frontier again. many people I spoke to said the same thing, they wont either. I will fly southwest even if its more expensive because by the time you spend for all these others items your over what you would have spent with Southwest. Thank you."
Cons: "Delays!! Terrible customer service, they didnt care, had a "oh well" attitude. Because of a 6 hour delay in vegas we missed our flight out of denver and was told we would be placed on a flight at 110 pm but when we got to denver we had to wait till 1145 pm to leave. We both missed work. We received a room voucher in denver and when we got to the room had to give them a credit card then were told we had to check out at 11 am that same day and it was 6am when we checked in. Still had to spend over 12 hours in airport. Very unsatisfied and disappointed with the whole experience!!!"
Cons: "I thought I was getting a deal. I got a cheaper flight than the competitor and then they charged me for everything they could.30 bucks for luggage under 50lbs, an extra 40 for a single pound over 50. 40 bucks for a carry on and no free drinks but they will pour some water into a cup for free. I spent the extra money for the front three rows because I'm 6 feet 4 inches and there is extra leg room in the front. I get there and and they say "oh, those are reserved." I said "yeah, I reserved them." I get screwed out of that seat so they try to give me a credit for an airline I will never use again. I got my 30 dollar luggage checked in for free instead of the 50 dollars I spent for the seat. Then!!!!... The SAME thing happened on the way back!!!!! The seats are comaparible to a 100 dollar go cart seat and I had to become a yoga master to use the bathroom, which is due to my height but just icing on the cake or dirt on my mud pie. Spent the extra money on free luggage, padded seats and competency."
Pros: "I liked the low price"
Cons: "I didn't like that as a disabled young person the airline did not accomodate my injury. The previous 7 times I've flown since my injury each and every airline has given me priority boarding AS WELL as priority seating with more leg room. I cannot bend my right knee enough to sit in a regular airline seat. The entire 4 hour plane ride I was in pain and had to consume more then normal pain medication to make it through the flight. It's absolutely unacceptable in 2016 to comepletely disregard persons with disabilities when it comes to flying. I plan on writing a letter to Frontier airlines, as well as any affiliated companies they work with. I will not rest until it's assured this does not happen to anyone else."
Pros: "Initial price--before extra bag charges, charging for food, etc."
Cons: "This is perhaps my fault, but I did not expect to have to spend another $150+ on bags over my round trip. I guess I am used to the old days of good flight space, no bag charges and food/drink. These days we are treated like cattle, and I don't like it--but especially because I had no idea going in that Frontier would charge for bags ($85 to fly from CLT to Las Vegas; a little less upon returning). Frankly, it so turned me off, I will try hard not to fly Frontier again. BTW, Frontier did not communicate well where our bags would be waiting in Las Vegas, and I ended up walking around carousels only to learn I was in the wrong baggage area."