Cons: "The wifi was challenging to use. Otherwise, it was a fantastic flight."
Pros: "Direct flight"
Pros: "Flight crew was nice."
Cons: "They were careless with our luggage. 2 wheels on my husband's suitcase and 1 on mine were broken off. We have flown before with other airlines, never has our property been damaged before."
Pros: "Crew was great."
Cons: "I dislike cramped, crowded seating. Alaska could reconfigure and lose a row or two to allow for more leg room and customer comfort. I wouldn't fly Alaska if I had another choice."
Pros: "Everything ran quickly and efficiently. Flight Crew was friendly as well."
Cons: "The check in clerk in Reno wasn’t professional at all. He clearly showed impatience and lack of tact with the young family ahead of me as well as myself when it was my turn. Not impressed with his service at all."
Pros: "The one crew member was on par with Alaska’s service"
Cons: "The gate initially listed was changed two times with boarding a 10 minute walk away each time. Flight ended up being late. One of the crew was crying with the captain comforting her at boarding (directly in front of the front door)."
Pros: "The customer service rep was polite"
Cons: "They cancelled my flight the night before claiming ‘weather’. It was fine flying weather at my origin, destination, and layover airports and forecast to remain so. All other carriers were flying. The re-booked me not on a later flight, but on the next day with not one, but now two layovers."
Pros: "It was cancelled."
Cons: "If it had happened."
Pros: "Crew was great."
Cons: "Plane was delayed for some reason, and I found out about the delay through Kayak, not at the Alaska counter or gate. Annoying."
Pros: "Wonderful quick flight!"
Pros: "crew was amazing, timely boarding and deboarding"
Cons: "comfort and food"
Pros: "Got drinks and snacks to passengers quickly."
Cons: "There was a long delay to defrost the wings, it took a long time for the team that does the defrosting to get to the plane."
Pros: "Great crew and flight service. Quick and friendly, the plane was clean."
Cons: "Small planes are rarely comfortable, it's less of a reflection on Alaska Air and more on smaller aircraft. No in flight entertainment, less expected on small craft."
Pros: "Flight was late leaving Reno. No room at the terminal in Seattle so they used busses to transport us to the terminal, but instead of us entering the airline terminal we went all the way to the main terminal area. 3 trains later I missed my connection"
Cons: "All of the above"
Pros: "Very faster arrived."
Cons: "No meals."
Pros: "It was a smooth flight - crew was really nice."
Cons: "Nothing - it was all good"
Cons: "Sketchiest landing ever. And the crew definitely didn’t communicate that our plane was having problems..."
Pros: "I appreciate that they’re trying to keep the Virgin spirit and quality alive."
Cons: "There wasn’t anything I didn’t like."
Pros: "The bombardiers are old planes but fun. The tray table was broken on one side making it unusable. This is a prop style plane. Not very staff."
Cons: "Very noisy but tolerable."
Pros: "Not much to say hear. I would expect better service since they aquired virgin America"
Cons: "Crew didn't have a friendly approach to passengers they all seemed rude Not enough food on board or even drinks. I asked for water and she made it seem an inconvenience. Barely any legroom. Also the passenger that was reassigned to the seat next to me was not happy as they would not help her switch seats with anyone as she had a need for assisted care."
Pros: "Great crew! On time professional Food average. Excellent pitch for the Alaska Mileage plan and credit card"
Cons: "for a 1 hour flight, you could add more frequent services from Reno to SJC. This will help remove traffic from the roads during long weekend and encourage more travel to Reno/Tahoe area from those of us who don’t prefer driving in traffic"
Pros: "The flight attendant made sure to touch base with me about my connecting flight and reassured me that we would arrive in time for me to make my connection."
Cons: "The flight was late arriving which was worrying as I had a connecting flight to catch and I was worried we would not make it in time."
Pros: "Everything okay..... the seating is just too damn tight."
Pros: "That I get a free carry on"
Cons: "That I didn't know about the flight being delayed till I got there and didn't know exactly when we would board."
Cons: "International flight from Japan to Seattle. The transition at LAX was difficult. We had to go thru customs, then get our luggage, recheck it in, then walked a long way to the Alaska Air location and had to go thru security AGAIN! Then we could go to our gate..it was exhausting."
Pros: "Fast and quick. Service was great"
Pros: "Happy to now have a direct flight from SEA to SBP!!"
Pros: "Nice crew, helpful. Coffee was good. Seats were pretty comfortable"
Cons: "My ears Filled up and hurt on decent. I tried all the tricks but didn't help. Maybe cabin wasn't pressurized enough?? Also wifi should be free!! We pay enough for the flight, that's not nice."
Pros: "We left early and got to San Jose early."
Pros: "My carry on was simply put underneath with the checked baggage. Then it was easily ready for me to grab for the next flight."
Pros: "The complimentary wine was thoughtful."
Cons: "Turbulence coming out of Reno almost made air sick for a bit."
Pros: "Everyone is very friendly!"
Cons: "The flight got delayed by 50 minutes."
Pros: "Everyone was very friendly &the flight was on time. It was a great flight."
Pros: "The flight attendants were extremely nice and informed us about the cool deals they have for ski season in Oregon and Washington. I will definitely be flying Alaska a lot more!"
Pros: "Crew was friendly and professional. These small planes are never exceedingly comfortable, but we had a very pleasant flying experience despite that unalterable fact!"
Cons: "Noisy slow aircraft. Very expensive for a turbine a/c."
Pros: "Not being woke up"
Cons: "Crying baby behind me most the flight"
Pros: "The weather in Reno. I didn't however make it to Seattle."
Cons: "I did not like the fact that I arrived at the airport at 11:15 AM for a noon flight and by the time I got to the front of the line was told that 11:20 AM was the cut off time for that flight. I do not like the fact that the ticket agent Was quite rude and uncaring and unhelpful. The Epitome of poor customer service for a terrible policy. she almost seemed to gloat over the fact that she could not or would not help me join my family for a dinner in Seattle."
Pros: "Friendly Crew! Comfortable Seating! Genuine!"
Pros: "Cabin was nice and warm during flight. Crew were kind and easy to talk to. Planes ran on time too. Well done."
Cons: "The fact that it's owned and operated by Horizon,which meant smaller planes were cut (via a corporate choice), off from having wi-fi. Seriously? Why only give a few planes wifi access and then proceed to market your flights including wifi?? It's rather deceptive. :( This is a let down and ethically kind of stinky!"
Pros: "The staff and everyone was nice and helpful."
Cons: "The flight is noisy cause the plane is smaller."
Cons: "My fought was canceled with no costumer service answeringvtge phone and I had to re book my next ticket"
Cons: "Really? Flight from San Jose to Reno delayed 1 1/2 hours. Return flight delayed 1 hour, then canceled altogether. Both flights delayed or canceled due to mechanical problems. Yes, you did provide a $250 credit, but I lost a day's pay from work. Luckily, my family has a place in Truckee . Felt sorry for so many of the passengers whose travel plans were greatly changed by Alaska's mechanical problems."
Pros: "The professionalism of the crew."
Cons: "I did not receive notice or a page of my flight leaving Boise. I was not in the airport long after arriving from Reno and I missed my original flight and I was right in front of the gate."
Cons: "Not enough room in the cabin,"
Cons: "You failed to inform me that Alaska no longer offered the original flight from Eugene to Portland, so I had to buy another flight the next day and ended up being late for a family gathering for thanksgiving. The Eugene airport was extremely helpful but your service has been horrendous. I will no longer book through a 3rd party. I know this is the wrong flight I'm commenting on but your poor service equates to my poor feedback."
Cons: "Maintenance problems resulted in original aircraft being unavailable and switching to new aircraft at a different gate. More than 45 min late."
Cons: "Flight delay over 7 hours"
Cons: "5 hour delay caused us to miss connecting flights so got stranded in Los Angeles."
Pros: "That I arrived safely"
Cons: "Seats could be bigger after all you get charge for a trip, they could also have more flights and stop cramping up the place then there’s no overhead space. Perfect example of Corporate greed"
Cons: "AA1792 from Dallas to Cincinnati on 6/8/19 had no air conditioning. It was miserable. The brakes needed repair, too. No passengers seated in the premium exit aisle seats."
Cons: "Better customer service, no delays, respect for customers"
Cons: "Nothing. Awesome Customer Service"
Cons: "food and entertainment (5+ hours!)"
Pros: "Not much"
Cons: "Everyone was too hot, sweltering and perspiring, way to crowded and packed. Literally could not moved at all."
Pros: "Easy boarding crew was friendly"
Cons: "Flight was late"
Pros: "Loved the exceptional kindness of the staff"
Cons: "Lack of movie or music"
Pros: "CREW GOOD AIRPLANE CLEAN"
Cons: "DEPARTED 1 HOUR LATE, THERE WAS MODERATE TURBULENCE THROUGHOUT THE FLIGHT"
Pros: "Planes were clean and spacious"
Cons: "Airline didn't seem prepared with crews. Both legs had crew mgmt issues."
Pros: "on schedule"
Cons: "uncomfortable sits impossible to sleep (red eye flight)"
Pros: "Flight was punctual and service was good."
Cons: "Gate change"
Pros: "Early and friendly."
Pros: "Service was prompt and we arrived on time"
Pros: "Quick, efficient"
Cons: "No food."
Pros: "Good leg room"
Cons: "5 plus hour flight and one movie as entertainment option shown on a tiny screen from cabin headliner. Like in the 1980’s. and do not forget your headphones or you will be buying some earbuds!"
Pros: "that i finally came home"
Pros: "It was finally on time."
Cons: "Being given the, “run around” by American Airlines."
Pros: "Wide seats"
Cons: "Mo food service"
Pros: "Good cookie snack"
Cons: "Very cramped seating"
Pros: "An early morning flight and all went well."
Pros: "Nice crew"
Cons: "Slow and confusing boarding process"
Cons: "The flight attendants were Garbade"
Pros: "The crew was friendly and helpful. The flight itself was uneventful and arrived 19 minutes early. The follow flight to Toronto was about equally late, but construction and heavy traffic made it unavoidable. I saved a lot of money with the Hopper app. Flying used to be nicer, but this is what cost cutting (anywhere) results in - less service and less comfort. We get what we demand - whether we really want it or not."
Cons: "I miss the 'free' services such as food, but we all know it wasn't that great anyway."
Cons: "My flight was pushed back and I was never notified and I had to reschedule my flight completely from Vegas to Frankfurt"
Pros: "The flight was short and on time."
Cons: "Airlines should board from the back first. That would eliminate all the jostling of passengers already seated in the front, as well as the clogging of aisles as passengers trying to load their bags into overhead bins or under seats bar the way for passengers with seats behind the people blocking the aisles. It would also make it easier for flight attendants to get to passengers who need assistance. Seats are too narrow for the size of most American passengers. The people next to me on both my flights took up part of my space and pressed against me because their upper bodies were too large to fit in their seat space. Paying to check a bag on a domestic flight is very irritating."
Pros: "In seat entertainment"
Cons: "Boarding sequence"
Pros: "Staff was friendly and courteous. Arrived early."
Pros: "Fomos atendidos pelo JIM ao fazer o check in e despachar as malas e adoramos o atendimento. Muito simpático e gentil."
Pros: "Better than united. Customer service is awesome"
Cons: "I hated that my flight got delayed for over an hour and I was not informed of this delay. I had people waiting at the airport to pick me up so it would've been beneficial for me to know of the delay."
Cons: "The flight attendant was the rudest one I have ever encountered in 47 years. She had short stacked blond hair. Her name tag was covered. She was rude to me and very rude to another passenger. She should be disciplined."
Pros: "Crew was excellent"
Cons: "Seats were rough and I didn't understand the process of selecting seating for the return trip, so my wife and I had to sit 10 rows apart a few days after we got married."
Pros: "wi-fi access"
Cons: "Flight was late, crew didn't speak to passengers when boarding or de-boarding, passengers had to check carry=on bags due to limited space"
Pros: "After traveling on a budget airline to Las Vegas and having a horrific experience, I couldn't have been more pleased with the comfort and cleanliness of the aircraft as well as the friendliness of the flight crew!"
Cons: "The plane was pretty chilly and I was FREEZING, but when I asked for a blanket they told me they only hand them out to the first-class passengers. In addition, they did forget to download our in-flight movie, but we all make mistakes :)"
Pros: "great gate personnel"
Cons: "late times loading and taking off"
Cons: "I choose my seat to accommodate a physical condition. My seat was changed at the last minute and that made the flight very uncomfortable."
Cons: "They changed my flight at the last moment and my connection was 2 hours delayed"
Cons: "Bathroom didn't work, flight late, no air conditioner, rude staff"
Pros: "I slept the whole way!"
Cons: "Food very salty and made me thirsty all the time. Asked for plain water and stewardess had to ration amount because she said there was not enough for dinner. So just gave me a small cup and said checked back after dinner."
Pros: "Clean comfortable flight, safe. Nice crew."
Cons: "Better snacks!!! More room between seats!!!"
Pros: "Crew was excellent. Seats are small"
Cons: "Nothing. It was it is."
Pros: "The plane had lots of leg room."
Cons: "Punctuality. The plane left the gate more than 30 minutes after scheduled departure time."
Cons: "All I have to say is 2 HOURS LATE!"
Cons: "The seat was awful. Boarding was disorganized. Luggage retrieval was awful. They closed the ramp for a long time and then didn't communicate."
Pros: "Crew was great."
Cons: "Flights should not be delayed by over an hour."
Pros: "Nothing special. It was an ordinary flight"
Cons: "More leg room and cushioned armrests"
Cons: "The flight was a little early which I truly love! Everything else was just fine."
Cons: "The flight leaving houston was delayed by over an hour due to some issue with the flight crew ( we had to wait for another captain to show up ). By the time we got back to Toronto and thru security it was 1a.m. and I had to wait until later in the morning for public transit to get me home."
Pros: "Loved the entertainment on the plane with directv."
Cons: "Seats were not comfortable at all. My back was aching by the end of the flight. The power outlet under the seat would have been great, had it been working."
Pros: "I was able to find a space for my luggage in the overhead compartment"
Cons: "Seat outlets didn’t work. Flight attendant on the PA didn’t know what city we were flying to. Poor communication regarding reason for flight delay Flight attendant making snarking comments about if we get to their seats we do if we don’t we don’t."
Pros: "I did not like anything abut the trip. I guess if I have to come up with something good it could be that the trip ended without physical death... emotional and psychological death, to be sure, but not physical."
Cons: "The outrageous, unconscionable, customer unfriendly lack of leg room, general torture-like comfort levels of the seating, surly airline employees, vomit comet style landing, and spending enough time driving around the tarmac we probably could have just drove the plane there, skipping flying all together."
Pros: "Just a great flight and service. Super happy for getting home early!"
Cons: "Unclear indication and mediocre service to register for the flight and to load our luggage"
Pros: "The flight was fine, no drama. Crew was s great. But damn that is an uncomfortable plane. We were only on it 3 hours and I found the seat to be so short in the seat pan my back and legs were aching an hour in to it. You are really are just pearched on the seat. Also the aisle is extremely narrow. You almost have to walk side ways down it."
Cons: "My entertainment console didn’t work and I was unable to purchase movies/direct tv"
Cons: "Our flight was delayed and there was a really long line of passengers trying to switch connecting flights. There were two women working at the counter. One of their shifts was over. She called her manager and said she was willing to work later to handle the crowd, but the manager does not want to pay overtime so she was told to leave. So one woman was left to handle the massive line all by herself. I stood in line over two hours. I believe if someone is willing to help out that would have been the best solution."
Pros: "Received a text that the flight from Denver to Frankfurt is delayed 2 hours."
Cons: "Delay notification message did suggest calling the airlines to make change nor stating that I'll miss my connection in Frankfurt. I assumed I'll be missing it so I called Lufthansa to make changes. Their attempts to help took too much time, they did not look tat the trip from origination to provide best alternatives until I arrived to airport in Las Vegas to find out that again they had to change the booking and issue a new ticket. This took more than two hours. Had I not was preemptive I would have been stuck in Frankfort for an extra day."
Pros: "Reasonably helpful counter staff that let me still board 10 mins before takeoff"
Pros: "Although the flight was delayed, we got into an earlier flight which was great"
Pros: "The crew was very professional and caring."
Pros: "I slept the whole way."
Pros: "I enjoyed the upgrade in my seating"
Pros: "Not much"
Cons: "My flight from Las Vegas to San Fran was scheduled for 0756. Everyone boarded the aircraft the we were pushed on to the tarmac and sat for 1 hr. Normally this wouldn't be a huge issue, but I had a connecting international flight which I missed boarding for. Consequently, I had to spend the night in San Fran which was not compensated by the airline, and I was forced to miss a business rendezvous I had arranged."
Pros: "The crew was great and loved being able to board first with my baby without paying extra."
Cons: "The five hour delay was insane and unorganized."
Pros: "Excellent service from crew during flight. Luggage was lost and can not be found"
Cons: "Luggage was lost and cannot be found today is day 7 in Kiev Ukraine and no details about my luggage."
Pros: "Some of the United reps in Chicago were helpful"
Cons: "The united representative at LAS had no interest in customer service. This delay cost my family a lot of inconvenience. In short my wife spent her 50th birthday waiting in an airport with no compensation from united"
Pros: "Departed on time and arrived early."
Cons: "Ticket check in employee was extremely rude. Put me on stand by for the next flight even though they were still letting people onto my original flight."
Pros: "Friendly atmosphere, comfortable, friendly"
Pros: "Illy coffee & Tapas"
Cons: "Everything was great!"
Pros: "Staff were courteous and I greatly appreciate not being charged for a beverage!!!"
Cons: "The Denver airport was chaotic and the trains were totally messed up!!"
Pros: "While we were stuck at the airport they gave us soda and snacks"
Cons: "After all that they couldn't even give us tv to watch complimentary. I would say that the 8 times I've flown united the flights been delayed at least 5."
Pros: "Excellent service. I love Kayak is the best!"
Cons: "The first leg of my flight, the Madison to Chicago portion, the flight attendant was rude and most unhelpful. We were flying a smaller play and my carry on would not fit in the small overhead compartments. When I informed him of this, and let him know I was getting off the plane to have my bag stowed he was very rude. When I returned back to my seat he made a snide comment to me ask well. The other 3 flights were great, flight attendants were great and no concerns or complaints."
Pros: "One of the flight attendants was very customer-friendly. I had asked for a meal and they had a long, in drink service so it took awhile for her to come back to me. She didn't forget and she gave it to me at a discount so I was very happy about that as well."
Cons: "Did not get a receipt/mail of booking, had to call to make sure the flight was actually booked."
Pros: "Got there on time, grabbed a seat from the counter, walked on the plane, sat down and 44 mins later I was in LA. Quick and easy"
Pros: "Flight and service were great."
Cons: "United it terrible at letting you know flights are delayed. Got to the airport and found out my flight wasn't going to take off till 2:45 which was 4 hours later then my scheduled flight. I asked the ticketing associate why it was delayed and she said that it was due to crew issues. At least let me know that the flight is delayed so I didn't have to get to the airport 5 hours before my flight took off."
Pros: "I was feeling sick and the attendant really went out f their way to make me feel at ease"
Cons: "I wish there was better edible snacks"
Cons: "My mother Vickie is hearing impaired. When her fist flight from Las Vegas to San Francisco changed terminals, she missed her flight. Not exactly something she would have been able to personally hear. Being that it was her 2nd time flying, ever, she didn't know to look for it until it was too late. Now her connecting flight from San Francisco to Anchorage has been delays to just shy of an hour. I wake up at 4am and thus is a HUGE burden on me as I'm a Dept Director at a Hospital and I need to be on my game at all times while at work."
Pros: "The crew did the best they could under the circumstances"
Cons: "That it took 13 hours for a 'non-stop' to get from LV to Newark"
Pros: "Cleanliness of plane"
Pros: "There was a large amount of room"