Dirtiest environment ever!!
Pros: The minivan itself was comfy, and the manager of the rental office was easygoing (also very poor customer attentiveness overall).
Cons: The office was filthy, dirt on furniture, floor, all surfaces. It is a ramshackle, tiny office with no working toilet (my two year old needed to pee!), and my kids literally touched the door and windowsill & had black hands!
The service manager was on the phone when we arrived, didn't even acknowledge us with eye contact until the phone was replaced, then said, "I'll be right with you, this is an important call," and disappeared with his cell phone into a back room. There was nowhere for my kids to be safely and the office was SO dirty! Gravel parking lot directly out the door with large rental trucks coming in and out...scary for children. Then when he came out he was reluctant to expend any effort...the minivan had huge damage spots "Well, it's a rental car," he said. The interior was dirty too. There is NO short or long term parking on site, so I had to put car seats in while huge trucks are arriving and leaving. He didn't show us anything about how to work the seats, song was there for an hour and had to go get him twice to explain things. Then had to drive around the corner with my own car to search for street parking...horrible. Drop off was bad too - he literally just took the keys, but didn't do a damage check in front of me and I'm afraid he'll claim things that I didn't do because the whole operation there is chaotic and seems sheisty. And we hardly saved any money for all the inconveniences.