Landing was not good. It felt hard
Cons: "copa made us wait in the airport for 8 hrs. As they delay the flight, and did not provide good customer service."
Cons: "Our flight was delayed from Lima. We kissed our connecting flight about less than 5 minutes. Now I’m in nyc and I don’t have my luggage. Worst experience ever."
Cons: "Thank you for the trip"
Pros: "Crew service, nice and friendly"
Cons: "The airplanes need updates, very all, smelly and outdated"
Cons: "Flight cancelled, stranded for three days. No number to call, no communication. Still in the middle of it now... no help."
Cons: "Major hassle at PCN as security wanted to confiscate Duty Free liquor even all paperwork in order And searched companion s purse 3x"
Pros: "It was on time."
Cons: "No beverage service."
Cons: "i have a huge problem how can i contact you guys ..."
Pros: "The crew is always friendly and flights are always professionally executed. The check in time can be long thou."
Pros: "everything is so very good"
Cons: "No in-flight entertainment so very boring"
Cons: "Poor costumer service . Luggage was wet . All of the clothes ruined"
Cons: "I was promised an emergency exit seat and... I got the row after the exit row... most annoying."
Pros: "I had to cancel the flight for family reasons, and even if I pay the cancellation fee, Copa didn’t give me the money back. I explain that it was a personal/family type of emergency, but they did not care at all."
Cons: "I had to cancel the flight for family reasons, and even if I pay the cancellation fee, Copa didn’t give me the money back. I explain that it was a personal/family type of emergency, but they did not care at all."
Cons: "Not much room for legs ... I am petite ..can’t imagine regular and tall people’s pain"
Cons: "food was horrible. seats were uncomfortable. staff was barely attentive"
Pros: "Old plane with no technology. Flight attendants, 2 males, very unorganized and made you feel they were working at a stadium seling sandwiches. The lady besides me was travelling with all her family, a big group, and by mistake it seems that they ordered 2 gluten free meals. They needed only one. The attendant refused tongive the other lady a normal sandwich!!! He said, yoynare created an issue, now, you have to wait until we finish the service and we will see waht we can do ( we were on the row 6!!!) ant the end she accepted the gluten free because ahe was hungry. Unbelievable answer and zero empathy tonsolve the situation."
Cons: "The quality of service provided by your employees. You really need to work on trainig. Similar issues happened in the second flight. The attitude of Copa employees has been going down the hill in the las year or so."
Pros: "Excelente servicio, a tiempo. Ayuda para un abordaje rapido, ya que habia mucha gente."
Cons: "Una de mis maletas fue abierto y me parece peligroso, ya que por dicha traía candado en la parte grande. Esto puede tacharlos de compañía no segura."
Pros: "Customer service is at 100%"
Cons: "Seats are too small, my legs did not fit. Seat did not recline."
Pros: "Business Class service in Economy! Free checked luggage. Warm meals for dinner. Sandwiches for Breakfast and Lunch. You can even choose different options: Vegan, Gluten free or Kosher. ALL drink options ...., even ALCOHOL !"
Cons: "No individual Screens in seats. Could not replace with my own due to No power for my devices"
Pros: "Everything was ok, just the way things should always be. So I'm very please with the service."
Pros: "Overall the service was very smooth, enjoyable flight"
Cons: "The space for waiting for boarding at Panama airport is tight but i believe they are in the process of building a new terminal"
Pros: "Direct flight to Las Vegas"
Cons: "No usb charging station"
Cons: "The sound on the entertainment system didn't work. Two of the flight attendants were rude. I thing they absolutely hate their job. Expressions of annoyance on their face, impatience, no thank yous no good will... The first "meal" was a choice of salty or sweet cookies, and a think. The breakfast was at least in the mediocre category..."
Pros: "Free carry on bags and free meals"
Cons: "It took three hours of standing in line to get my boarding pass."
Cons: "About 25 people got stranded in panama because copa air lines "overbooked" the flight from panama to el salvador. We were on standby. Why i dont know i purchased my ticket more than 2 months ahead. ."
Pros: "The welcome abord"
Cons: "I remember once they asked who wanted stay and spend a night in Panamá, I accepted the offer in Panama, but when the flight that was in my regular schedule was about to leave, they told me that I needed to abord because it was no possible to stay and I made big movement with my luggage and they putted back my luggage in the plane. That was one of the bad moments I experienced with Copa once."
Pros: "I have not flown on such a nice well organized airline like Copa! And they actually serve really good food."
Cons: "The service and food."
Pros: "Nothing good"
Cons: "My connection flight arrive extremelly far from the bogot flight gate, very few movies, poor comfort. I wouldnt recommend copa to anyone"
Pros: "TODO, el cumplimiento, su puntualidad, el servicio, excelente"
Pros: "The crew was beyond polite, despite our tardy departure due to the Panama Airport being shut down earlier that day."
Pros: "The seat is better than the Latam Airlines, which is the worse airline I've ever been."
Cons: "The crew doesn't pay very much attention on passengers."
Pros: "There were a few crew members that were working really hard and reached out to try to help me."
Cons: "I was frustrated by the lack of communication. There was no announcement that the there was even a delay until AFTER the boarding time had passed. I was extremely confused and when the announcement was finally made, it was in Spanish only. Then the flight was cancelled (which is understandable and totally happens) but no one assisted me with rebooking or informed me what was going on. I was traveling alone and it was a very frustrating experience. Overall I was at the airport from 11pm to 4am the NEXT day. We were offered accommodation but not until 11am (our flight was supposed to be at 5am) and then we were shuttled back to the airport at 12 midnight for a 4:40am flight. Then my layover in Panama City was extended by 4 hours. Overall, my travel time was nearly 56 hours."
Pros: "every thing was great"
Pros: "Copa was great! Was way more then my expectations . We would definitely be flying with them again"
Cons: "Everything was great"
Pros: "Boarding was a breeze. Crew was friendly and efficient"
Cons: "Entertainment was lackluster"
Cons: "Luggage did not arrive :("
Pros: "Flight attendants were courteous and"
Cons: "Service overall was on point! They were courteous and very pleasant. I would qualify this as one of my best flight experiences!"
Cons: "I will start off by saying that I usually LOVE Copa Airlines and have a wonderful experience. This flight had too many things go wrong for me to ignore. 1) The check in line up took exceptionally long even though there were many staff at the booth. 2) As people were boarding, one of the staff was handing out headphones as people were still attempting to navigate to their seat. The timing seemed very inappropriate and even in the way for new passengers. 3) My boyfriends carry on bag is larger than a small backpack, but smaller than a standard carry on bag. As he was boarding, he went to put his bag in the overhead compartment. My boyfriend is well over 6 feet and the Copa staff was insisting we put the bag at my boyfriends feet as his bag was not as large as others. We pay the same as the other passengers and deserve comfort too! Especially for my tall boyfriend who even in the largest of seats has a difficult time on planes. 4) The plane did not have individual entertainment units, which does not help on a 6+ hour flight. 5) I was VERY cold and asked for blanket on various occasions, and even offered to pay for one, but there was not on board, even though, as I exited I saw unopened ones in first class."
Pros: "Price of the ticket"
Cons: "My suitcase was broken. It was brand new i bought just for this trip. I'm disappointed. I wont even be pursuing compensation because i'm almost certain that no one will accept responsibility."
Pros: "Everything was good, just a little delay of about 25 minutes"
Cons: "Delay of about 25 minutes, was because we were waiting the catering to arrive"
Pros: "Same as above"
Cons: "Same as above"
Cons: "I bought a ticket economy plus but cops gave economy seat. I said several times that I purchase economy plus but cops ignored it. It is so bad and rude."
Pros: "Very nice crew. Good meal on the flight. Hot and flavorful! Smooth flight. Arrived early, too."
Pros: "The crew was extremely friendly, one of the friendlier crews I've flown with lately. Lots of leg room"
Cons: "Seats comfortable, but planes are old and outdated"
I missed it because of the delay in the other flights. Attendants in the airport sent me from one side to the other many times due to poor information.
Cons: "I never got to fly !!! I was flying to Rio de Janeiro from USA and my flight got canceled, so I never made it to Rio therefore I wasn’t able to fly to São Paulo . I called you guys and the airline to see what you could do for me . Very bad customer service considering there’s a pandemic. I understand certain flights are non refundable but during the circumstances you could’ve gave a voucher to use later but instead you tried to charge me more money to make changes when I didn’t even know when I was able to fly. To all this I lost my money and my chance to fly later . Never again I will buy anything from Kayak . You just lost a customer!!!"
Pros: "Flight was good"
Cons: "Waiting while we were boarding, the plane was about 35 degrees with no A/c everyone was melting"
Pros: "the plane"
Cons: "checkin experience, app and web terrible"
Cons: "Avoid delays and communicate better about the delays"
Pros: "O lanche foi diferente do habitual e bom."
Pros: "O lanche foi muito bom"
Cons: "Resolver os constantes atrasos neste vôo"
Cons: "O lanchinho desta vez não foi Mãe Terra (graças a Deus, pois aquilo é muito ruim), mas só tinha doce (embora bom)."
Cons: "The flght was delayed"
Cons: "We had a 90 minute delay in brasilia"
Cons: "Check-in with Gol can be a nightmare. Long waits"
Pros: "I always have a good experience with Gol, the Gol Confort Seats are great, attentive crew, puncntuality."
Pros: "Part of the crew was very attentive and well humored. Food was delicious. I appreciated the leg space and the wider bathrooms."
Cons: "There was no USB not outlet charger. The touch screen was not working well, the console was loose and the movie options were all outdated."
Cons: "I wasn’t allowed to get on the plane and gol crew members were absolutely no help. Don’t recommend for anyone."
Pros: "On all three flights the crews were excellent. Everything else was fine, it is difficult to praise a 12 hour flight, just bearable."
Pros: "Pessoas super simpáticas e atenciosas. Assento com muito espaço para as pernas (eu estava na fileira com a porta de emergência)."
Cons: "Houve um atraso grande na saída. O tempo para a minha conexão no Rio ficou curto, então não consegui jantar no aeroporto."
Pros: "Crew was very kind and attentative."
Cons: "Seats were not comfortable and didn't recline much."
Cons: "Este vôo tem atrasado sempre."
Cons: "Este vôo tem atrasado sempre."
Cons: "El vuelo despegó una hora tarde, nos hicieron cambiar de avión."
Pros: "Comandante muito cordial e simpático com informações muito detalhado, buscando dar apoio ao conforto e segurança do passageiro a todo momento. Comissários educados também."
Cons: "Poderia servir refeições e vender bebidas. O voo não é tão curto assim."
Cons: "The trip was awesome, Rio is a wonderful city, extremely hot but a beautiful city"
Pros: "Food was good"
Cons: "Este vôo tem constantes atrasos na saída do vôo."
Cons: "More efficient check in. Long wait at gate."
Pros: "Crew attention"
Cons: "Possibility to do check in online, it’s stupid to say that because I’m a foreigner I can’t do it online"
Cons: "The flight delayed A LOT."
Pros: "Crew was friendly, helpful, overall awesome. Comfort level was great. Appreciated the few small extras that came with our GOL premium upgrade purchase."
Cons: "Seriously, a sandwich and some indistinguishable "dessert". Honestly, I can't tell you what the 2nd item was on the try, even after trying it. I get that the flight was only 3 hours long, but a sandwich is not dinner. And, it tasted horrible. I took 3 bites and couldn't stomach the rest. It was laughable that they offered wine with it. Had I realized this was the option, I would have brought my own food. My husband, who eats literally everything, couldn't even eat it, and it was a cheese sandwich. How hard is it to make a bad cheese sandwich? Well, apparently, GOL knows how to do it."
Cons: "Anyone who flies the route NVT-GRU knows two things. The departure and landing times are unreliable and they always....always over sell seats. Navegantes (NVT) is a very small airport but connects to so many international flights. The city and many of the neighboring towns have become vacation hotspots. I personally fly this route twice a month these days So many bad things happen because of their poor on-time results and overbooking. The worst of which is missing your connections. This was the third time in 2 months that I’ve missed my connection in São Paulo to NYC. This time I purposely took an earlier flight 6:40pm so I would have no chance to miss my 11pm flight to New York. Then a 2 hour and 20 minute delay! My God ...really? Another missed flight. GOL you CAN do BETTER! ."
Pros: "No horário... bagagens já estavam na esteira quando chegamos"
Pros: "The crew was very nice and friendly"
Cons: "The discomfort of the seats!"
Cons: "Was charged 50 for my bag"
Pros: "- Comfortable seat and clean aircraft at a reasonable price & time - On-time"
Cons: "- Kayak displayed that 1 checked bag was included in fare when it was not"
Pros: "Checkin pelo aplicativo rápido e eficaz, com uso do passbook."
Cons: "Cobrança da Internet a bordo."
Pros: "Offered assistance to us, even when we didn't ask. Thanks."
Pros: "Thanks! I enjoyed my flight."
Cons: "Not so much Enlish speaking :-/"
Pros: "Knowing that GOL is an LCC, I was not expecting much. However, after realizing that every seat had the legroom typical of a Extra Comfort seat on NA carriers, I soon became won over. Regular recline functionality (missing on some of the larger LCCs worldwide) and a free drink and snack (also missing on many LCCs), TOO was truly a relaxing flight. 10/10. Would definitely fly again."
Cons: "I mean, there was no entertainment available (to my knowledge) but there was allegedly Wi-Fi (I didn't try)."
Cons: "space on the seats, and between the seats"
Cons: "Acentos muito apertados."
Cons: "Old plane. One hour of delay. No one explain the reason"
Cons: "First flight was late so we miss the connection and the second flight is even left earlier knowing than 10 people had to take this flight No entertainment on flight Had to pay for beverage Poor english"
Pros: "I like everything about this trip with this airline"
Pros: "Everything was great."
Pros: "A tripulação foi muito atenciosa."
Cons: "Enquanto o embarque está ocorrendo o ar condicionado fica desligado na aeronave, o que provoca muito calor no ambiente. Lembrando que o processo de embarque normalmente demora um tempo razoável. Houve atraso na decolagem e o voo atrasou."
Pros: "legroom, boarding process."
Cons: "snacks were kinda sparce"
Pros: "Got me there on time"
Cons: "Charged for coffee. No in-flight entertainment, crew was not all that friendly"
Pros: "Clean comfortable flight, safe. Nice crew."
Cons: "Better snacks!!! More room between seats!!!"
Pros: "Crew was excellent. Seats are small"
Cons: "Nothing. It was it is."
Cons: "The seat was awful. Boarding was disorganized. Luggage retrieval was awful. They closed the ramp for a long time and then didn't communicate."
Pros: "Nothing special. It was an ordinary flight"
Cons: "More leg room and cushioned armrests"
Cons: "Flight carry on baggage mandatory green tag check in. Very small flight. green tag Baggage being asked to be taken from b baggage carousels after waiting for a while. At baggage carousels the baggage arrival delayed by 30 mins. Flight had rough landing"
Cons: "The flight was a little early which I truly love! Everything else was just fine."
Pros: "Loved the entertainment on the plane with directv."
Cons: "Seats were not comfortable at all. My back was aching by the end of the flight. The power outlet under the seat would have been great, had it been working."
Pros: "I was able to find a space for my luggage in the overhead compartment"
Cons: "Seat outlets didn’t work. Flight attendant on the PA didn’t know what city we were flying to. Poor communication regarding reason for flight delay Flight attendant making snarking comments about if we get to their seats we do if we don’t we don’t."
Pros: "The crew was excellent. They were professional, efficient and very accommodating. The pilot was also excellent. He kept us informed of the status of the flight throughout the trip."
Cons: "The plane was terrible. The seats are so close together that you cannot move. The aisle is so narrow that one person can barely down it. Forget it if you have to pass by someone. The bathroom too is so small that you cannot move in it. It’s so uncomfortable. The new boarding process is just dumb. And to make matters worse they don’t even bother to check the boarding groups when you board. I had a person in a later boarding group in front of me and they let her on anyway — so what’s the point of having boarding groups. They should just go back to boarding from the rear of the plane first - that is the most efficient and quick way to do it. The so called entertainment is a joke. There is a very small choice of movies/TV shows to watch and that’s it. The free wi-fi gets you nowhere."
Pros: "On time"
Cons: "No snavks"
Cons: "My entertainment console didn’t work and I was unable to purchase movies/direct tv"
Pros: "Reasonably helpful counter staff that let me still board 10 mins before takeoff"
Pros: "Although the flight was delayed, we got into an earlier flight which was great"
Pros: "quick, considerate servers, clean,"
Cons: "was not able to checkin online. had to go to the counter and wait in line ot get checked in. this needs to be improved. unable to get Rouge entertainment once in the air. so couldnt watch movies. this should be expained while on the ground before take off."
Pros: "The crew was very professional and caring."
Pros: "It got us from a to b but not much more to be said!"
Cons: "The idea of the entertainment system broadcast to your hand held device is fine - it didn't work for me though."
Pros: "The crew was great and loved being able to board first with my baby without paying extra."
Cons: "The five hour delay was insane and unorganized."
Pros: "Some of the United reps in Chicago were helpful"
Cons: "The united representative at LAS had no interest in customer service. This delay cost my family a lot of inconvenience. In short my wife spent her 50th birthday waiting in an airport with no compensation from united"
Cons: "Southwest has much better experience."
Cons: "Ticket check in employee was extremely rude. Put me on stand by for the next flight even though they were still letting people onto my original flight."
Cons: "United changed their luggage policy and because I booked through priceline/kayak I was not made aware of this new policy. Basic economy only allows you to bring a personal item on the plane, YOU CANNOT HAVE A CARRYON ITEM. Therefore they charge $25 to check your carry on bag and my flight then became more expensive than a different flight. Poor dissemination of information."
Pros: "The staff was very friendly and professional. The flight also arrived early."
Cons: "If you're going to offer personal device entertainment, you need to offer power outlets. How is that not common sense?"
Cons: "Lack of information from United. Eventually had to buy a ticket from another airline."
Cons: "Everything was great!"
Cons: "Ended up sitting on the tarmac for 30-40 minutes. Many people almost missed or did miss flights."
Pros: "Staff were courteous and I greatly appreciate not being charged for a beverage!!!"
Cons: "The Denver airport was chaotic and the trains were totally messed up!!"
Pros: "Excellent service. I love Kayak is the best!"
Pros: "Flight was delayed but arrived only 1/2 hour later. Check in was smooth. Plane was rather old and not enough leg space."
Pros: "One of the flight attendants was very customer-friendly. I had asked for a meal and they had a long, in drink service so it took awhile for her to come back to me. She didn't forget and she gave it to me at a discount so I was very happy about that as well."
Pros: "When i did my online check in, i just found out that i was separated with my companion. One hour before boarding opens i took the chance to request in the boarding desk if we could be seated together, i spoke with Ms. Nan, she said she'll do her best. Diting boarding time as soon as i was sat, she came approach me and said she had a seat for us together. I was so greatful to Ms. Nan. That is why I love united so much."
Cons: "Did not get a receipt/mail of booking, had to call to make sure the flight was actually booked."
Cons: "Flight was delayed for 2.5 hours, so I cancel my flight with United and went with another airline that was ontime."
Pros: "Flight and service were great."
Cons: "United it terrible at letting you know flights are delayed. Got to the airport and found out my flight wasn't going to take off till 2:45 which was 4 hours later then my scheduled flight. I asked the ticketing associate why it was delayed and she said that it was due to crew issues. At least let me know that the flight is delayed so I didn't have to get to the airport 5 hours before my flight took off."
Pros: "I really liked the boarding process at Las Vegas. The process was pleasant and efficient."
Cons: "The flight was a little rocky and I wasn't feeling well, but that's not exactly something the airline can control. :)"
Pros: "I was feeling sick and the attendant really went out f their way to make me feel at ease"
Cons: "I wish there was better edible snacks"
Cons: "My mother Vickie is hearing impaired. When her fist flight from Las Vegas to San Francisco changed terminals, she missed her flight. Not exactly something she would have been able to personally hear. Being that it was her 2nd time flying, ever, she didn't know to look for it until it was too late. Now her connecting flight from San Francisco to Anchorage has been delays to just shy of an hour. I wake up at 4am and thus is a HUGE burden on me as I'm a Dept Director at a Hospital and I need to be on my game at all times while at work."
Pros: "Cleanliness of plane"
Cons: "My TSA Precheck status would not print on the boarding pass. My number was in the system. I've used it multiple times flying UAL."
Pros: "Service was outstanding. United has made tremendous improvements."
Cons: "Legroom was too tight."
Cons: "The landing and departing gates were too far apart to make a connecting flight."
Cons: "The staff"
Pros: "Plane was new and nice"
Cons: "Flight delayed 6 hours with inadequate information and no compensation plan, no customer service in the LAS airport"
Cons: "No one was there to help when it came to checking in, they just left it to the machines to do everything and they weren't helping at all. They should really offer a free checked bag like Southwest does."
Pros: "We left on time"
Cons: "No leg room what so ever. I was cramped into my seat. The service was terrible"