Daily cleaning, installation of cabin HEPA filters on flights from Nevada to Xi'an
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Scores according to KAYAK customer reviews
Pros: "Food. Entertainment"
Cons: "Flight atten"
Pros: "Crew members were as friendly and helpful as always"
Cons: "Being disabled doesn't always mean that you get on and as quickly as you would like. We were the first off in SeaTac, but the last to be taken to Passport control."
Pros: "I liked that I was able to get back home."
Cons: "Everything. There was no organization when boarding, the crew denied me food when I woke up from my nap. Not foreigner friendly at all. The crew was not attentive and I needed to keep calling them for service. Not mindful that this is a long trip."
Pros: "Such a pleasant flight compared to the 3 other flights I had taken on this trip. The crew were friendly and food was delicious!"
Cons: "On time departure"
Pros: "Check in was smooth all helpful Cabin crew were efficient cockpit communication good."
Cons: "No alchoholic drinks available with lunch service. Emphasis seemed to be on duty free sales early stages of the flight"
Pros: "(Business class) Friendly, helpful crew. Very good food and a pretty comfortable and adjustable seat that was great for two passengers travelling together."
Cons: "In flight entertainment system was a bit outdated."
Cons: "Staff is great!"
Pros: "Airplane and service"
Cons: "None. Maybe save money and ride first class"
Pros: "Excellent service"
Pros: "Crew was nice, made sure they knew I was a vegetarian, gave me a snack that I missed when asleep."
Cons: "Seats on the Dreamliner are very hard."
Pros: "The over-all service"
Pros: "staff, airplane, entertainment, foods"
Pros: "The service crew was outstanding!"
Pros: "The attendants were very nice and the food and drinks service was good (however, I believe I got sick from the food since I got food poisoning about 2-3 hours after landing from our 13 hour flight)."
Cons: "The seats are pretty uncomfortable and the flight out did not have a footrest so my feet were dangling and got numb at times. Our return flight had a footrest and that felt much better."
Pros: "Everything Just fine."
Cons: "Oh good no problems"
Pros: "The Food was great! Asiana Airlines Economy Seats have more leg room than most airlines. Service was Excellent."
Cons: "We had just purchased coffee and the boarding agent told us that their policy was that we were not permitted to take hot coffee onto the aircraft. My guess is it had to do with safety. I've never been told this on any of the hundreds of flight i've been on traveling the world. It must be a South Korea thing."
Pros: "Food and the services by flight attendants."
Cons: "tight seat."
Cons: "I wasn’t allowed to do online checkin so I got one of the few seats left in the middle. The flight was delayed 2hours. My standard carryon didn’t fit in the overhead bin. Overall it was poor."
Pros: "Comfort, crew, and entertainment were excellent for economy class. Good leg space considering Asian carrier."
Cons: "Food rivaled that of low cost carriers."
Cons: "Delayed flights. We sat for two hours on the plane because it has technical issues. Then we waited an hour or so for the connecting flight."
Pros: "Crew was excellent. Food was great. Would definitely recommend Asiana to my friends and family."
Pros: "Cleanliness, efficiency."
Cons: "Seat cushioning could be better for the long haul legs."
Pros: "They made sure everyone was happy with all service."
Pros: "Nothing, very poor service"
Cons: "Food, service, delay at airport"
Pros: "Nice plane very smooth new"
Cons: "Limited movies selection Staff does not smile much"
Pros: "The Airbus A380 economy class is bigger than other airlines. Food and service is always great."
Cons: "The flight was delayed an hour"
Pros: "Good service"
Cons: "2/4 bathrooms were out of order"
Pros: "the service of the onboard crew"
Cons: "the flight was delayed"
Pros: "I was the only one in my row."
Cons: "Changed flight without notifying. 27hr Stand By. 4hr layover in Korea. Stuartess had attitudes. Still have 11hr flight to LAX"
Pros: "Seats are comfortable. Food ok"
Pros: "Safe flight and crew was nice"
Cons: "Suppose to have a window seat, got a isle seat. Food choices were aweful. Didn't eat"
Pros: "We like the comfortable seats of the Airbus 380, the crew services. The food is ok; the entertainment is good"
Cons: "The boarding should be categorize in row number to avoid long line and delay."
Pros: "The crews"
Cons: "Seats were very uncomfortable."
Pros: "Flight attendants were awesome. Much better than US."
Pros: "Got a court date and want to change the flight date. The cost to change the flight cost more than buying a new ticket. So stayed home instead and lost the purchase ticket."
Pros: "Gave alot of food!"
Cons: "didn't have much inflight entertainment"
Pros: "The food was good the staff pleasant and professional, for an airplane seemed to be clean. Everyone has their own personal entertainment screens. Food was pretty decent, better than I have ever had on a domestic US flight. Staff always seemed to appear happy and satisfied with their job/work; service with a smile."
Cons: "I found that unlike my SEA to Seoul flight, the staff on this 9 hour flight only brought drinks around during meal time; or you had to specifically call a staff member to get a drink. I really appreciated the first flight staff that took care to bring drinks around more often without needing to call on them. They seem very stingy with carry on items. Other than that, it was a very pleasant experience."
Pros: "they to change the movie selection going to and from food was just okay Service was excellent No problems experienced"
Pros: "Great airline"
Pros: "Staff was friendly"
Cons: "The meal selection and seats are not comfortable. It would be nice to have wifi and phone chargers on all flights"
Pros: "Able to accommodate our diet, even if food was bland. Stewardess were very nice."
Cons: "Seats were pretty uncomfortable but anything gets old after 21 hours of flying."
Pros: "Love flying with Asiana smooth flight, good service always"
Cons: "Been flying with them but was not given legroom when we requested it, hard to make seat request online"
Pros: "Great experience. Would definitely fly with them again!"
Pros: "Very limited choice of movies and the system is slow and out dated"
Pros: "Again a very friendly and attentive cabin crew and I enjoyed the Korean food options. Legroom was good for a coach seat. The boarding process was fine and the Incheon airport had an interesting cultural center as well as good food options during a fairly long layover."
Cons: "I had some problem operating the controls for the movie options and could only get to the first four Hollywood movie options. I probably should have asked for some help."
Cons: "There was no obvious way to request a special meal using the AsianaAirlines website."
Pros: "Crew was great"
Cons: "We were on the runway for one hour and Calgary was not notified so we could not make our connecting flight even though room on the plane. On the flight an hour later we were on the plane for three hours but the weather prevented takeoff. Now we are sleeping in the airport until 6 am. So I think communication needs to be improved"
Pros: "I liked the 2-3-2 seat configuration so my husband and I could sit in a 2 seat row without being crowded in with anyone else. Those seats are tight!"
Cons: "Everything could have been better. Boarding was terrible. Apparently the Air Canada devices did not work at this gate? Because boarding was so delayed, we lost our spot to depart. We were stuck on the tarmac for an hour. The seats were too crammed together and very uncomfortable for a 4+ hour flight. Food service did come through, but they were out of most things. It’s advertised you can buy a meal/snack/drink combo but the drinks did not come through at the same time and that was a mess. There didn’t seem to be any air vents above the seats so the flight was very stuffy. We will never fly Rouge again."
Cons: "Way to small seating area"
Pros: "Time!! All was on time! And arrived early !!"
Cons: "Pre-selection of seats,"
Pros: "There was a particularly great flight attendant. I wish I got her name but she was really helpful and pleasant."
Cons: "The crackers that came with my cheese plate meal were rancid."
Pros: "Clean plane"
Cons: "No charging docks"
Pros: "I appreciated for free Molson Canadian."
Pros: "Direct flight"
Cons: "The seats were tired and worn out. I could literally feel the metal bar in my back. They moved the magazines up to above the tray table and took the extra inch out. If there is an accident we are all going to eat magazines. I would rather deal with TSA than Air Canada"
Cons: "Video not working"
Pros: "Clear and stress free check in."
Cons: "Everything was on point nothing to report."
Pros: "Being the first passengers to exit the cabin after a 5 and a half hour flight is definitely a perk, as well as getting one's luggage (a priority tag is attached to them) immediately upon getting to the carousel, an other. Leg room and more space is also great."
Cons: "The only board menu was not exhaustive, considering one pays over $500 USD to move up to business class."
Cons: "I'm kind of tall so leg room always seems scarce."
Pros: "The staff and crew were just amazing, I traveled with my 83 yr old mom who's in a wheelchair and the staff was with us from arrival to boarding and once boarded, the air crew was helpful and checking up on her often during the flight. The plane was full load of people so it was really hot but the crew came by often with water refill. A lady besides me was coughing a lot and sure enough the stewardess came by with water and to ask if anything she could do without having been summoned. We rented tablets to see movies and I'm not very technological but the stewardess was very patient with me and took time to help me set up and she showed me how to go about in your application. The flights to and from Las Vegas were perfect and all thanks to the wonderful crew you have, even the pilot was standing at the entrance to greet us when we boarded which was great as I got to see who I was entrusting my life to during this 4h38 min flight, quite reassuring. Anyways, UA, Transat and AA take a back seat to Air Canada any day of the week!"
Cons: "the heat was real bad, even with he little air vents on the ceiling, it was still really hot. the leg room was cramped but it felt like the seats were a little roomier than my last flights with Transat, UA and AA but that could be my imagination."
Pros: "Customer service was great"
Cons: "third time flying with air Canada rouge to vegas and its the same story every time. They never check and everyone brings in 3,4 carry on so they don't have to pay the 25 dollar fee. Then there's no room and flight is delayed because of that."
Pros: "It flew from point a to b safely"
Cons: "Last time I saw a similar cabin was when I was 10! I'm 37 now. The overhead baggage bins were made for small bags from a different century. seats were grey....grey. In flight entertainment was by app...that you have to download first, I should have known beforehand. Food was little munchies. Seemed like an old and tired airline"
Cons: "My flight was delayed and cancelled for 23 hours. The people working for Air Canada in LAS were rude and condisending. At the time of writing this, I haven't heard anything back from Air Canada on how they plan to reimburse me for the food, and travel to and from the to and from the Airport. Don't fly Air Canada! Hitch hike, it's more dependable than that trash airline"
Pros: "NIGHTMARE! We were not able to travel due to my wife's illness the nite before we were to depart."
Cons: "I didn't like that Air Canada didn't give us a voucher to use within the next year due to the illness. She has had tests since we have been home and her doctor told us we made a good decision not to travel. She documented that for us as well. She wrote a note to help us recover our air fee or at least get a voucher...hoping they will change their mind."
Pros: "The duration of the flight"
Cons: "The staff was rude and inattentive, horrible experience."
Pros: "On time flight . Flight attendants are polite"
Cons: "It was a much older plane than I'm used to, and a really long flight to have no entertainment options. Seats were more cramped than normal, and even numbered weird, it took me some time to find my seat. Overhead storage was very difficult to get into."
Cons: "6 hour flight delay missed a whole day of vacation when we called customer service we were redirected to a adult sex hotline by your staff all we got was a 10 dollar voucher for our trouble never flying air Canada again"
Cons: "The type of planes they use "Rouge" are too small, even for business class passengers. Seating & legroom is like upgraded economy, not business."
Pros: "Did have a safe flight."
Cons: "reading lights not working over seat. asked for a wine....went to washroom...gone only a couple of min. When she finlally walked by she said she brought it but I was not there. Re ordered but she never came back with any but walked by me a few times. not a snack of anything on a 4 hour flight. only if you paid."
Pros: "We been flying discount airlines out of Bellingham for the last few years. How ever with the exchange rate now we decided to fly Air Canada this time. OMG what a difrence great seats more room and great service"
Pros: "Convenient times and pricing."
Cons: "Seat spacing and amount of space for carry-on luggage is not enough."
Cons: "No complimentary snacks"
Pros: "Direct flight without having to stop in Toronto."
Cons: "Seats are too close on Rouge. Not enough leg room like regular Air Canada flight."
Cons: "Due to icy weather we missed our flight from Montreal to Las Vegas Wed Jan 4. Could they not have waited for the delayed flight from Ottawa to facilitate this connection? Many people had to wait overnight in the plastic airport chairs until the next flight at 8am Thurs Jan 5th. At that late hour could not the lights be slightly dimmed, the heavy beat pop music loop discontinued, and a dispensary machine with water, coffee or tea be in the departure area? There was none and the other shops had closed. It was overly bright, noisy and impossible to stretch out on the seats with rigid dividers."
Pros: "Old plane, high changing fees. Air Canada sucks"
Cons: "Poor boarding by zone number which all customers just block the lineup old plane outbound"
Pros: "On time Courteous Good service Decent business class seats"
Cons: "Bit of vibration on the front wheels on take off rough landing, similar vibrations Mediocre lounge (by United in Las Vegas airport)"
Pros: "The crew was fast and efficient at helping get the carry-on luggage stowed. Beverages were offered frequently. The seat was comfortable and i appreciated that the aisle armrest was easy to lift up for getting in and out of my seat."
Cons: "The leg room was a bit cramped."
Pros: "Liked having the seat next to me empty on the fight back."
Cons: "I did not like paying for picking my seat. Back in the day if you booked your ticket you got to pick your seat, like first come first serve, without paying for it. Now, if you want to guarantee a window seat you have to pay for it. I only did it because my mom advised me to. And I did so because I always listen and respect her advice. It made for a good experience because i like looking out the window. However,I did not appreciate having to pay for it. I believe that since we incur a plethora of microcharges for everything on the plane ticket that it should include picking your own seat without a separate charge. It is likely a matter of time before we will be charged extra for salt on our pretzels."
Cons: "Leg room is insanely tight. Sure i'm 6ft but this is the first time I felt my legs were swollen when I finally stood up to deplane."
Cons: "Unhelpful crew,dreadful status updates about our delay, not enough food on board for everybody"
Cons: "Ridiculously little room on rouge flights. Sad. Choice of movies not great.food on offer mediocre. Everything else ok"
Pros: "Boarding process was efficient"
Cons: "Entertainment system options did not feature a lot of new content"
Cons: "The check in counter was a mess. Though we had checked in online, it still took forever to check in at the counter as the machines could not print out the bag tags, then there was another line up for dropping off the bags. Those machines also could not read foreign passports though Canadian ones were fine. So we had to wait for our friends who were from overseas. The stewardess doing the announcements went so fast you could not hear her except for a few words, and she had a very strong French accent so it sounded like she was speaking in French all the time. But at least she was better than the pilot, whom we could not hear at all. The only word we heard was "cloudy"."
Cons: "Confort de merde"
Pros: "Service was good"
Cons: "There was 3 hour delay on the first flight, that made me miss my connecting flight then they booked another flight which was not a direct flight but with an additional stop. I reached Toronto 7 hours later than my original landing time"
Cons: "Plane was 3 hours late. 10$ meal voucher was all I was given. Had to run to make my connection to europe. Causing lost luggage for 3 days."
Pros: "I was asleep for most of the flight so at least it was comfortable."
Cons: "First, the departure gate was changed without any announcements, and I only noticed it because I stopped to look at and read it off one of the airport's electronic boards. Then, after I arrive at the (new) gate about 20 minutes later, they announce that the flight was to depart at the original gate, which turns out to be a mistake. Very disorganized..."
Pros: "Boarding was pretty smooth and crew was ok."
Cons: "It was very cold in the airplane and if you wanted a blanket you had to pay for it. Also no free food was served. The plane was slightly delayed (~10 minutes)."
Pros: "and I'm average height (5'10"). Flight boarded early and we were airborne by scheduled take off time. Fortunately, we checked at scheduled boarding time and made last call. Crew was friendly. Movies were OK. Mostly old hat. Bring your own I-pod. They only come around once with beverages so you have to ask."
Cons: "See above."
Pros: "Curtous and competent crew. Good Price Direct Flight"
Cons: "Very little perks on the flight. Flight right at dinner time and no food provided (Need to be purchased on-board. Not all choices were available). Entertainment system required to provide our own devices, but it was not possible to plug in to recharge (5 hour flight!)."
Pros: "Crew were very nice and efficient."
Cons: "Flight was delayed so badly that I missed my connection to Paris and arrived a day late, which was NOT nice."
Cons: "Service is absolutely poor. Pathetic. I asked to take away my cup of water. They said we will be back. That point did not arrive till the flight landed."
Pros: "The crew nice and accommodating; the food for business class was good. There was no food for economy. The seats were comfortable. It was an overall good flight."
Pros: "Flight left within a hour of schedule time. I did get one warm diet coke with no ice."
Cons: "Having taken over 100 flights, I've noticed things have progressively gotten less and less *okay*. While nothing eventful happened this flight, I felt all the small touches I've come to know about Air Canada are gone. I felt less like a person and more like cattle on this flight then ever before."
Airlines flying from Nevada to Xi'an have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Nevada to Xi'an
Masks required on board, masks provided on flights from Nevada to Xi'an
Social distancing seating
Middle seats unavailable to book on flights from Nevada to Xi'an
Testing for antibodies, testing for symptoms for flights from Nevada to Xi'an
Waiving of change fees. Search flexible flights from Nevada to Xi'an