Pros: "Economy was surprisingly comfortable. Boarding and deplaning were very quick."
Cons: "Not a ton of movies to choose from. Enough, but less than most domestic US flights."
Pros: "The service and food was great. Plains are new."
Pros: "Crew was amazing, food was great."
Cons: "Electricity didn’t work in my pod"
Cons: "Very good airline except for the fact that the staff at Narita airport."
Cons: "Entertaining in English"
Cons: "Great experience all around. Need to improve access customer service support."
Pros: "Service was excellent"
Cons: "Cabin and all associates accessories, seats and entertainment center needed replacement. Electrical outlets didn’t work. JAL retire that plane"
Pros: "Service was very goood"
Cons: "Food was not great and entertainment was average"
Pros: "Easily upgrade to premium economy class"
Cons: "Some staff lack of basic english"
Pros: "Nice seats. Ample leg room."
Cons: "Almost missed my flight - they could not locate me as a ticketed passenger"
Pros: "Staff and service good"
Cons: "777-300 plane business class very old and tired"
Pros: "I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!"
Cons: "Really no complaints"
Pros: "The crew was very friendly and helpful! A smiling face makes a huge difference! The airline was excellent with our luggage, transfers and boarding. Easy to fly!"
Cons: "No entertainment. Still a long flight for kids."
Cons: "no 1st class offered. I wanted to use my system wide upgrade but can't get a flight that offers 1st class anymore"
Pros: "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
Pros: "Japan Airlines hasn’t the best customer service of any airline I have ever flown. Flight attendants aren’t very friendly and they give you a lot of food. The entertainment was great as well."
Cons: "The staff at Tokyo Narita was slow and unfriendly, which doesn’t reflect well for Japan air."
Pros: "Best airline I have ever flown."
Pros: "Check in was fast, the staff was helpful and nice. Simple streamlined process"
Cons: "The website was pretty bad functionality wise. It took me 2 hours and a couple phone calls to be able to online check in for my flight in advance. Then during my trip I was trying to look at what costs and fees would be associated with changing my flight and extending the trip. The website was hard to navigate and offered very little information"
Pros: "Courteous and professional flight attendants"
Cons: "Long gap between meals. At least they could have provided juice or snacks in between meals"
Cons: "Everything was great!"
Pros: "The seats were comfortable for economy, but that's about it. Unfortunately, everything else ranged between mediocre and okay. For non stop to Japan, I'd rather fly ANA."
Cons: "The whole entire class system that they are beholden to as if we're still living in feudal Japan. Swiss & Lufthansa serves more meals and at higher quality than JAL. The drinks were also blah. JAL focuses more on their Business Class and First Class Passengers. Even their luggage comes in first."
Pros: "Direct flught, food is always delicious, crew is very attentive, and the in-flight TV seats have great entertainment."
Pros: "The staff helping to check in was amazing. There was an error which checking in at LAX, we didn’t have our seats assigned. Ali was able to get us seats together, and by a window at that! She was incredible and super helpful. I knew it would be a great flight just from her service at the beginning."
Cons: "I wish there was a paper that showed you options for food/drinks. The language barrier was a bit difficult at times but the crew was incredibly patience and made sure we got what we asked for."
Pros: "No major disasters, comfortable seats, on time."
Pros: "Flight attendants are all nice, polite and always smile. Good food and good entertainment."
Cons: "Waited for one and a half hrs before the plane took off, almost an hr went by then they announced some minor problem with engine. Good reason but they had a/c on so cold all these times. Also I would appreciate coffee or some drink while waiting...I guess that's not possible in this case."
Pros: "Crew was very nice, movie selection was great and the 787 is a nice plane"
Cons: "Not a lot of room to move around (seat size) and need more bathrooms only had 4 for about 100+ ppl"
Pros: "When I checked in for my flight it was fast, efficient and friendly. Their Manila staff is awesome! I was very impressed and happy with their service. I will be using JAL again."
Pros: "The flight is on time,service is excellent."
Pros: "Friendly and helpful staff, excellent food."
Pros: "Crew service is adequate. There's not much to complain about. Also I like they always put extra stuff on a table in the back, in case any passenger want to get extra between meals."
Cons: "The aisle is getting narrower and narrower. I sat by the aisle, and my elbow sometimes got in the way inadvertently or unintentionally."
Pros: "Food & entertainment"
Pros: "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
Pros: "Service impeccable"
Cons: "Worst food in the industry. Barely edible."
Pros: "Nothing really special."
Cons: "They love the PA system. They want to make announcements in multiple languages all the time."
Pros: "Service from cabin attendants was excellent, specially the crew announcing up coming turbulence, foods, landing. Price is good as well."
Cons: "No big deal, I don't care some of the food, smells fishy. Like I said no big deal, still using Japan Airlines."
Pros: "Staffs areattentive"
Cons: "Chair space so limited"
Cons: "Didnt realize that Veg Meal, i needed to explicitly request while checking in. ended having bread butter and deserts"
Pros: "flight attendants are always nice and gentle on JAL. Food is great. Rarely late departures"
Cons: "nothing really"
Pros: "Big bathroom, bide, wifi, movies, very good coffee, spacious seating areas, the price of airfare!!"
Pros: "Service was excellent."
Cons: "Seat felt stiff but felt well rested after flight"
Pros: "Service with a smile goes even longer for long flights. Excellent service throughout the flight. Loved the feeling of spaciousness, even in Economy. Great sleep as a result."
Cons: "Number of movies available in Entertainment was limited, especially compared to competitors like Singapore Airlines. Ran out of good choices on a long flight."
Pros: "Excellent service"
Cons: "Not a lot of vegetarian options"
Pros: "The cabin crew was lovely and ground staff equally so as I've come to expect from both ANA and JAL. Great entertainment options."
Cons: "I think my negative impression of this flight was more due to the extreme turbulence and extra hour spent on the ground at Narita, which is always a challenging airport. The meals were passable, but hardly anything to be proud of, seats were cramped and flight was pretty uncomfortable."
Pros: "Excellent customer service!"
Cons: "Food was below standard."
Pros: "Courteous and attentive crew from baggage check in thru baggage claim."
Pros: "Crew was generally nice and caring."
Cons: "Of course coach seat was not super comfortable. And speaker and screen at my seat did not work."
Pros: "Crew was great flight was comfortable however checking in bags and printing boarding pass was slow and also very unorganized"
Cons: "Checking in bags and printing boarding passes were long unorganized lines of people"
Pros: "Crew was nice"
Cons: "Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows"
Pros: "Business class on the 737 is somewhat basic compared to Virgin Australia's A330, but you still get the same great service, and the food is terrific."
Pros: "The boarding was fast."
Cons: "For starters our cabin crew were the worst. The first service I had ask for a snack and no napkins. Dinner service was like just chucking food down in front of you. Then a stewardess looks me dead in the face and passed me for the drink service, then she said she thought I was asleep."
Pros: "The crew was maybe average, that was still the best point."
Cons: "Extremely tight space. The food was almost inedible. Awful."
Pros: "I like the professional approach of the airline and the staff. Seats are really comfortable and i did not need my sleeping pillow at all as the headrest of my seat was already so comfortable."
Cons: "There is not much which i did not like about this airline. Just like other airlines, now have started feeling that Economy class travellers are being approached with bit biased approach in hospitality though they have major contribution in meeting flight running expenses. All airlines should start considering this fact and improve the overall approach."
Pros: "Boarding process was very efficient and crew was very pleasant and helpful. Seats were reasonable for economy."
Cons: "Meals were very small but tasty. Movie options were random but enough to keep you occupied."
Pros: "Everything except the food"
Cons: "The food is atrocious. Even if I have to pay to upgrade my meal, I would..."
Pros: "A smoothtrip run by great staff."
Cons: "Thé food was rather stodgy overall."
Pros: "Food was delicious, consistent timely service and excellent entertainment options onboard. The flight was an hour early!"
Cons: "They lost my luggage, and ruined my trip, Customer service doesn't pick up the phone"
Pros: "Everything about my flights on Virgin Atlantic was amazing. The plane was new and comfortable, the seats seemed to recline more than in other airplane I have been. The entertainment was good with a wide selection of movies and TV shows. The crew was incredibly nice and helpful and I had a really pleasant time talking with them. On the airport team side I can also say they were extremely helpful as I missed my flight and they promptly rebooked me on the next one 3h later, free of charge. I think the stress of missing a flight was completely deflected by the help of the Virgin Atlantic crew at the desk so thank you for that!"
Cons: "The only thing I would improve is the main dish in the meal. I loved all the small sides like the Boursin and crackers but I found the main meal a little bland l."
Pros: "Staff was very friendly, the plane was very clean. Loved the entire trip, except for our uncontrollable weather delay."
Pros: "The service, the drinks, the crew were friendly and professional. Entertainment choices were excellent.0"
Cons: "The space was a bit cramped and the poxket in front of the chair to jeep things was broken."
Cons: "Staff was not concerned about anything, vague and uncaring..this was my son flying across the Atlantic idiots!! One pissed mom!!!"
Pros: "Our ticket was canceled apparently due to an error by the airline. Very unhappy about that. The airline couldn't care less."
Pros: "Staff were excellent and very friendly, service was great, and the entertainment on board was very good."
Cons: "We were waiting in our seats for about an hour before take off due to a need to de-ice the plane due to snowy weather. I think everyone would have been more comfortable in the waiting area while this happened, or at least given the option to do so."
Pros: "Lovely food and staff. Lots of food."
Cons: "The seat pocket in front of me was broken. I didn't want to make a fuss but one would have thought during checks pre-flight that should have been noticed and rectified. I was flying with my family including my 4 yr old and we had lots of toys to keep her entertained but had no where to put them apart from on our seats and tables when we were allowed to have them down."
Pros: "Food and entertainment was excellent"
Cons: "Staff seemed a bit stressed and busy but very efficient"
Cons: "I had to be rebooked on a later flight due to weather in London; this was obviously not the airline's fault. Because I took a later flight I missed my connection in London."
Pros: "I had a comfortable flight to Tobago. Staff was quite friendly and helpful"
Pros: "Nice airline, great crew and service."
Cons: "Leg room and space was great but the seats could use some more cushion."
Cons: "These seats are small"
Pros: "in flight experience is above average"
Cons: "The computer system really needs a lot of improvement. We were checking in with our infant daughter and it took 50 minutes to check in with a senior person helping the check in person and phone calls to their technical assistance. We were told an infant is difficult in their system, and our dual national daughter was another layer of complication."
Pros: "Crew was professional."
Cons: "Couldn't stretch my right (window side) leg. Display quality was poor."
Pros: "Amazing food and drinks, and to top it off we were served a frozen ice cream treat during our flight."
Pros: "Quantity of food was less for the dinner time..but overall experience was good.."
Pros: "I thought the food was mediocre for business class"
Pros: "The staff was so helpful and upbeat and somehow they stayed that way the whole 8 hour flight. This was economy btw! More good things: Comfy seat, personal entertainment screen, really nice food. One free checked bag, bathroom was bigger, (it may have been a handicapped bathroom)."
Cons: "Nothing was a problem at all. (I saved "excellent" for the things I really wanted to emphasize)"
Pros: "Legroom was much better than on U.S. carriers doing same long trip."
Pros: "first time I flew VirginAtlantic. Heard so many good things about it. It fact even our Uber driver was praising the airline on our way to the airport. But once onboard: - poor food (I mean 'survival kit' style) - entertainment station was not working - games feel like 20 years old - design (heavy red) now looks dated and suffocating - hostesses are more focused on their hairstyle than their customers"
Cons: "Back to Air France next time!"
Pros: "My flight was delayed boarding, Entertainment wasn't exciting oppose to other Virgin flights I have taken in previous years. Food wasn't great. I had teriyaki chicken with rice and I left it. Big dislike - when I was checking in online I found some economy seats I couldn't allocate for my seating due to additional charge applies. I think this is very off putting as I have been a Virgin member for years and it is very disappointing."
Cons: "I liked the Airbus carrier which had only two seats (window and Isle) on each sides oppose to three. It felt more comfortable."
Pros: "We were inmiddle seats -not our preference. We were told in Dublin that we had different seats to the ones we ended up in. Food was excellent, crew were very nice. Loved the "make a wish" event on this flight - a definite plus for Virgin."
Pros: "Great direct flight. Quit on the plane. Plenty of time to rest and sleep"
Pros: "airline staff was helpful, friendly and accommodating from ticket check in to flight staff."
Pros: "They were were very kind and helpful to all passengers"
Cons: "You lost our luggage. We were able to pick up our luggage after the Sydney flight, but they never made it to Minneapolis. What I don't understand is why we were not able to get boarding passes and seat assignments when we did our check-in in Sydney? Why is that so hard? Also, when we were getting our boarding pass in LAX it was so confusing when it asked for checked bags. Our bags were already on a belt going to who knows where - were we supposed to check "yes"? If we had a boarding pass this would not have been an issue."
Pros: "Still a more pleasant experience than BA but others have overtaken. Crew make a difference though."
Cons: "Limo service wasn't great in China - asked for address of hotel - a major international chain and confusion on booking details"
Pros: "The boarding and the overall flight experience was quite good."
Cons: "There were movie options such as Sully and Deepwater Horizon, which I think are unsuitable for flights. Overall, the movie options could have had more variety."
Cons: "They tried checking my carryon luggage because they said it was overweight and it would be $130. This is absurd, especially since it isn't going to change in weight by getting checked. I refused to pay this amount. The flight was also 3 hours delayed, almost missed my connection back to the states from SYD. Other international flights offer free meal service, you were lucky if you got water on this flight and had to pay for any snacks."
Cons: "BYOjet cancelled my flight"
Cons: "I did not get the requested meal. I had requested Asian Veg meal. I had reconfirmed that Virgin Atlantic Kiosk at Heathrow airport as well. In flight when I asked cabin crew they said they didn't get any request. I was hungry whole flight. Very bad experience."
Pros: "The comfort of the flight and entertainment."
Cons: "My bag was not put on the correct flight so I had no bag for 3 days, they were slow in getting my bag to Bali from Sydney. It was really unacceptable. The food was horrible, I only ate it because I was starving. Flight was delayed from Sydney to Bali, which caused me to miss my pick up. Not sure if I'll fly with them again."
Cons: "My ticket was cancelled at the time I was standing in front of the airline counter to check my bag. I was so furious. The airline did not help me at ALL. In fact, they offer me to buy a brand new ticket at a new price!!!!!! I ended up re-bought the ticket from United airline as my husband has United card (chase) and we ended up paying over 1900 for the ticket that should have been about $911. The priceline number is not helping. I have trip insurance but no. nothing worked. I will never fly Virgin Atlantic again."
Pros: "The ground staff at Delhi was very helpful in giving us a new flight ticket for the next day for free eventhough they maintained that it was actually Air India's responsibility."
Pros: "The staff was nice. Boarding was quick and easy. Flight left on time and arrived early. Although the entertainment system had many options, going through lists and playing games required a lot of tapping, and in some cases pushing to make the system work. I felt like I had a woodpecker sitting behind me pushing on my head non-stop for over two hours. I was starting to go insane! Besides, it was so loud near the back of the plane that I couldn't hear anything through my cheap headphones."
Cons: "We could not eat any of the food. My son, my husband and I do not eat and/or are allergic to gluten, dairy, corn, soy and other food additives - as I mentioned above. Please have an option of food not swimming in sauces or cheeses. Plain organic chicken breast with steamed rice pilaf and steamed carrots would be nice. Maybe some steamed red potatoes and a piece of steak. An organic green apple for dessert. Forget the gluten, dairy, sugar or sauces that ruin a perfectly good ham or chicken and lettuce, tomato wrap! Or a salad swimming in dressing. We need to eat protein, not gluten for breakfast. Why not a hard boiled head!"
Pros: "Arrived in PDX 15-20 minutes early."
Cons: "Social distancing on the seats"
Pros: "new plane good flight"
Cons: "seat space"
Pros: "All of it"
Cons: "Nothing Best flight"
Cons: "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."
Pros: "Crew was excellent, seats are never excellent"
Pros: "The flight landed early. Check-in staff were great."
Cons: "Boarding was a debacle. Flight was oversold. Passenger had trouble boarding when their group was called."
Pros: "There was an available seat next to me"
Cons: "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"
Cons: "Check in was terrible- long wait just for drop off of already checked in bags"
Pros: "The crew was amazing. Kat and the other stewards were very friendly."
Cons: "Maybe the option for free upgrade to first class if flight is not full??"
Cons: "Delays were unfortunate, but the gate area at LaGuardia was way too crammed, hardly any seats, and poorly organized"
Pros: "Crew was amazing."
Pros: "Again, crew was very friendly. It's nice to be welcomed aboard. The male flight attendant found me a blanket after I requested it. Also I appreciate the free entertainment options on the WiFi."
Cons: "Ambient low lighting was pretty much non-existent in that old MD88."
Pros: "Crew stepped up when we were delayed. In Flight entertainment was nice to help pass the time."
Cons: "More honesty from the pilots/airline. Got on the plane, taxied to take off, then informed that we had to go back to the gate. At the gate, they wouldn't let anyone off and then we were told that there was a minor maintenance issue that would take 15 minutes to fix. It took 4 hours. Poor job by Delta"
Pros: "Good snacks"
Pros: "Had a great experience with Delta all around. Seating and crew were lovely, in flight entertainment was great. Overall, very pleasant experience and flight was on time."
Pros: "Extra leg room was great"
Cons: "Entertainment system was flickering"
Pros: "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
Cons: "No complaints"
Pros: "Crew were helpful and pleasant"
Cons: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."
Cons: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Pros: "I travel as a professional musician. I fly with American (because many booking agencies use them) I achieved status after years of their cruel methods of forcing us to check our instruments, thinking “FINALLY, I can board without being hassled about my instrument coming onboard with me.” Nope!! They fight me every time, as if I’m some guy going on vacation and bringing my beater guitar to play on the beach. They holler every time, “SIR YOU’RE GONNA HAVE TO CHECK THAT” $6,000 worth of equipment to make space for someone’s socks. (?!?!) Today, I boarded TWO delta flights and was told, “see if it fits... if not, we can gate check it for you...” YES!!! That’s all I ask!!! Just let me TRY first! If it doesn’t fit, THEN I can’t complain! Anyway, sorry for the saga! I just want to say THANK YOU! I had peace of mind ALL day! Keep up the great work! Your staff is outstanding!!"
Cons: "I didn’t like that you thought there was something I didn’t like! I’m a fan!!"
Pros: "On time, great service, a lot of legroom."
Pros: "On time leaving and landing"
Cons: "Every thing went well"
Cons: "The female flight attendant needs an attitude adjustment. She behaved as though she was doing a favor"
Pros: "Left on time all went well in Atlanta"
Cons: "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."
Cons: "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"
Cons: "Drab interior. This was a Jet Airways flight."
Cons: "Could not get the boarding pass to print at the self serve kiosk. Had to wait in line for assistance."
Pros: "Delta and Westjet staff are of great help to me."
Cons: "Not applicable"
Pros: "The staff is very friendly. Most pleasant airline I've flown with."
Pros: "On time as scheduled."
Pros: "Left early and arrived early."
Cons: "Smallest bathroom on a plane I've ever seen. Could barely sit down without my knees banging into door or wall."
Pros: "being able too use our electronic devices in Wi-Fi mode the whole time. Last time I flew everything had to be shut off during take off and landing."
Pros: "The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!"
Pros: "Had tv & movies available but kept losing signal"
Cons: "Terrible turbulence. Very rough landing. No beverage service. Late taking off."
Pros: "Refurbished plane. Lighting was good"
Cons: "No TV screen"
Pros: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Cons: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
Cons: "No space in the seats"
Pros: "Free first checked bag, comfy seats"
Cons: "Would have liked more movie selection"
Cons: "3 hours there before the departure."
Pros: "The crew was excellent"
Cons: "We decided to volunteer to take a different flight from our connection to New York because they were overbooked. When it came time to board the international flight, they screwed up our boarding passes and made us wait until the end to board. We were zone 1, priority boarding. The tv screens were very small and so glitchy I stopped watching my movie halfway through. The connector flight from philly to NYC was much more comfortable and had beautiful screens."
Cons: "Not a fan of having "final boarding call" announced to run to the gate, only to sit on the plane at the gate for 30 min because of a scheduled delay at my destination. I know the flight wasn't very full, but that cost me an opportunity to eat dinner. I had to cancel a fast food order because I thought I'd miss my flight!"
Pros: "Ditto from above"
Cons: "Ditto from above"
Pros: "That a delta plane actually had seat back video screens- First delta flight ever that I've been on that did. But every ones screen froze up just over an hour into the flight."
Cons: "Even though the Atlanta to Toronto arrived 'early' I had barely 20 minutes to get to the other plane- I would not have made it with out the amazing staff of weather and the Toronto airport. I use a wheelchair and even zipping through as fast as I could I was 15 minutes late arriving at the gate. I booked this flight thinking I had at least and hour and a bit between flights. Thankfully others on my flight were also late so the Ottawa bound plane did not leave on time"
Pros: "When you are delayed, there is not much to commend."
Cons: "Delayed. That pretty well says it all."
Pros: "The crew was good and the flight was smooth."
Cons: "Somehow we were double booked and double billed. We got to the airport 3 hours early and checked our bags. All 3 were lost and searched. Everything was put back precariously and there was shampoo and lotion everywhere."
Pros: "i love the view from the window seats and that I was able to relax and the snacks."
Pros: "Plane was comfortable"
Cons: "In order to leave airport on time (plane came in late) they claimed overhead space was full and that remainder boarding passengers had to check their bags. (Bags to be picked up in baggage claim) When walked into plane saw plenty of overhead space for carryons!"
Pros: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Cons: "No suggestions."
Pros: "This Transavia Airlines is not good at all."
Cons: "Many things cheaper does mean better."
Pros: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Cons: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Cons: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Cons: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Cons: "All of the less than good, obvious!"
Pros: "Reasonable space in economy class seats"
Cons: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Pros: "Friendly crew"
Cons: "KLM lost one piece of my luggage"
Pros: "Entertainment was amazing"
Cons: "Seats a bit hard"
Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Cons: "Long haul flight made pleasant by KLM"
Cons: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Pros: "very attentive crew"
Cons: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Cons: "The flight was cancelled and had to be rerouted on United Airlines."
Pros: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Cons: "Less legroom, storage space, bad food, few movie options."
Pros: "Nice people and good service"
Cons: "Not much"
Pros: "Friendly hostesses"
Cons: "Flight was delayed 3 hours"
Pros: "Overall booking and airport was ok. Food was also actually quite good."
Cons: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Pros: "Good selection of movies."
Cons: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Pros: "Good flight, arriving well on time."
Pros: "Interior of the plane was clean. Smooth landing."
Cons: "Pilot did not avoid turbulence"
Pros: "The entertainment options were good."
Pros: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Pros: "The attendants took great care of us. Super smooth flight."
Pros: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Cons: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Pros: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Cons: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Pros: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Cons: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Cons: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Pros: "Friendly staff, good service and on time departure/arrival."
Pros: "The flight crew was nice. Plane departed/arrived on time."
Cons: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Pros: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Cons: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Pros: "Just great crew."
Cons: "Not comfortable at all and will not book KLM again."
Pros: "Nice seats, comfortable."
Cons: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Pros: "The flight attendants could not do enough for you."
Cons: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Pros: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Cons: "Not much to comment on here."
Pros: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Cons: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Cons: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Cons: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Pros: "I really like the spaciousness, the plug ins and general service"
Cons: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Pros: "The cabin crew, the flight and communication and the cleanliness of the plane."
Cons: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Pros: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Cons: "See above"
Pros: "Food and staff were great"
Cons: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Pros: "Very good flight, excellent service and good food."
Pros: "The crew was very nice and helpful."
Cons: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."
Cons: "I missed my flight because of MU"
Pros: "Finally good seats"
Pros: "Crew was fine."
Cons: "Paid for business class on LOT. Somehow this was delivered on a low cost carrier. Not the same business class product at all, ancient plane, worn seats though they claim to be "new" on this 767. Multiple hours delayed departing, no reason given, and no updates, we just sat there for hours. I assume mechanical. Caused me to miss my connection and here I am having to pay huge for a last minute hotel. Not what was advertised to me which was a LOT flight not a codeshare on an old plane. Booked it through Kayak, will not be doing THAT again."
Cons: "Bathrooms smelled and dirty and not functioning"
Pros: "Seats were comfortable"
Cons: "Rude crew,delays all the time"
Pros: "Friendly crew, food was actually better on this flight than the flight from Toronto to Warsaw"
Cons: "On the flight I had from Toronto to warsaw the entertainment did not work. Honestly it should he inspected before take off and if nothing could be done then something to compensate"
Pros: "First flight was delayed and we missed flight to Toronto"
Cons: "Departure on time"
Pros: "I loved food and entertainment: they had a lot of alternative film offers (not just same old hollywood, but Korean or Russian films, etc.). We arrived 30 min ahead of schedule too!"
Cons: "The seats were very uncomfortable, but maybe anything would be uncomfortable during a 9 hour flight. Also, I wish the crew were offering water in between meals as well."
Pros: "good entertainment choices"
Cons: "my pre-arranged seat was changed without notice."
Cons: "I had requested a wheelchair upon arrival in Warsaw and in Toronto but it was not provided."
Pros: "Food was good"
Cons: "Plane left 2.5 hours late due to boarding system failure. Took 20 mins to get an assigned gate upon arrival at YYZ. Took one hour to get bags due to electrical failure to power baggage handling equipment."
Cons: "Poor quality of announcements in Warsaw for boarding times."
Cons: "Toronto airport disappointing. We arrived one hour esrly, but the gate the toronto airport told us to go to was broken so we had to wait for over one hour on the plane. Then the plane was moved aside and we walked to the bus that drove us to the airport. No luggage information given airport Toronto"
Cons: "Very poor English for rhe crew. Not all of us speak Polish. Unpleasant crew, like they are doing you a favor."
Cons: "They keep the cabin too hot! I was uncomfortably warm for the entire 9hr flight. And there were no personal airvents to mitigate this problem."
Pros: "The new release movies included in the entertainment system were relatively new but not very many System had to reboot a couple of times Food and drinks were par with the industry standards nowadays"
Cons: "Food and drinks standards are lowered every year. Not necessarily LOT’s fault"
Pros: "Good service. Food is provided (one hot meal and one sandwich). Selection of entertainment (movies, TV shows...etc) are good."
Cons: "Long flight hours."
Pros: "Direct flight"
Cons: "Long flight."
Pros: "The staff were friendly and warm. They did what they could with all they had. I was financially compensated for being put on standby because of over sold tickets resulting in my return flight being changed to the next day."
Cons: "On my flight there my built in tablet didn’t work so I didn’t have any entertainment for a long flight. My return flight was put on standby and I had to leave the next day instead. Stressful"
Pros: "Food/drink options"
Cons: "Boarding process. Flight delayed"
Pros: "Everything was OK exept few things"
Cons: "When plane from Vilnius to Warsaw landed, passengers had to wait for 20 min. inside a plane for a bus. When bus arrived I had only 20 min. remaining till my connecting flight to Toronto.I managed to run to the right gate in time. But when I asked LOT employees to insure that my luggage is on a plane to Toronto too, I received arrogant answer that I have nothing to worry about... In Toronto I found out that there was no my luggage on the plane..."
Pros: "My fourth experience with LOT in a month. The airline gotta be renamed from LOT to LATE. Also the airport is a complete mess, especially the incredibly long security check lines for transfer passengers."
Cons: "Crews are usually polite an professional. Anyway, my complaints refer to the problems with the Chopin airport and the airline/ certainly, not any crews."
Pros: "30 minutes late on boarding. No communication for reasons"
Pros: "The Dreamliner is shiny new and comfortable. Good authentic Polish food. Great variety of in-flight entertainment."
Cons: "On-time performance was so-so, take-off was delayed ~1hr because of connections, had to wait on the runway at the destination airport, had to wait an eternity for my bag. Whatever genius who designed the in-flight entertainment controls should be punched in the face. The on-screen buttons are so easily pushed by passengers making their way to and from the aisle that passenger assistance and reading lights always go off on their own throughout the aircraft."
Pros: "The crew"
Cons: "Change gate"
Pros: "Everything was excellent with my flight!Flight crew was very polite and excused about delay.Delay was 30 minut,wich is ok.They helped everyone,who needed help.Food was nice,seats are comfortable.Thanks for everything!"
Pros: "Overall everything was good - I have travelled frequently with LOT in the past few months and this was perhaps the best experience so far. Boarding was easy enough - the flight was not fully booked so there wasn't the usual Central European pushing and anxiety during boarding. Flight crew are informative, cabin crew attentive and kind. Service and food were good."
Cons: "Comfort on these long haul flights is not expected in economy - the seat next to me was free which came in very useful as the person in front of me reclined almost immediately and kept throwing himself about in his seat in vain attempts to get comfortable - I was able to move over so I wasn't disturbed by his person. Why they have reclining seats is a mystery - it doesn't make it appreciably more comfortable for the person reclining and it reduces leg room for the person behind, makes it more difficult to watch the screen (despite the tilting feature) and means that the tray table is resting on your knees during meal times."
Pros: "Arrived to Toronto on time. Flight attendants provided excellent customer service."
Cons: "Nothing to mention."
Cons: "Connecting flight in Warsaw was horrible. Warsaw airport is not prepared to help people that have little (1 hour) time to catch other flights. It's a nightmare."
Pros: "Could check my suitcase earlier (arrived at airport too early). I had a bit off over 23 kg but that did not pose any problem. Boarding was quiet fast and almost with timetable. The food was good and service provided pleasant. I was happy that we landed safely providing bad weather in Toronto that evening."
Pros: "Good seat that becomes a bed. A little short and narrow for me, but about 5000 orders of magnitude better than the seats in the economy torture chamber."
Pros: "crew was very good and friendly"
Cons: "vegetarian meal contained no protein"
Pros: "the crew was great and nice. it was a really long flight and the captain explained the route clearly."
Pros: "Nice new plane. Desert was some sort of raspberry cheesecake which was great."
Cons: "Movie and tv listings could have been a bit better. Only a few movies from the last year."
Cons: "Very unpleasant and unhelpful staff (apart from the ones in-flight)"
Pros: "I have been flying with them for the past 16 years(economy seats), and I have to say that their service,and comfort of overnight flights have improved tremendously! Partially due to the fact that they have 787 Dreamliners now, in which the seats are wider and are reclining more than before, the leg room is bigger, the air quality better. The crew members are very professional,not overly sweet,yet caring and understanding,especially when you are flying with small children.As to those complaining about overcharged luggage- read the rules people! If you go over the maximum limit of 50lb for a check in, let's say 2lb,they won't charge you,but don't expect them to close their eyes when your luggage weighs almost double that!"
Cons: "The food is ok, nicely packed, but even if you don't like it they have extra options to purchase for a small price."
Pros: "Movie selection was decent as well as the service - the crew was more or less nice and professional with me."
Cons: "The fact that we took off 1 hour late and no apologies have been given. No drink service ha been provided while everyone was just sitting there and waiting for takeoff. Normally the plane would catch up the 1 hr delay but not this time. We arrived 1 hour late."
Cons: "Adding a checked bag was complicated and difficult. Website was hard to use and had to add bag at airport through reservation desk, not at check in."
Pros: "The actual flight was fine. The food was decent. The entertainment selection was good. The flight attendants were pleasant. We got plenty to eat and drink."
Cons: "We found out in Poland that my wife was missing an eTA number necessary for her to fly into Canada. With our previous flight delayed, the application did not process in time, and we missed our connecting flight. As a result, we were stuck in Poland for 24 hours, leading to lost sleep, added expense, and much frustration. Customer service in Poland was helpful but extremely slow. Many customers needed help and it took about an hour for each customer. We waited in line for hours. We were not charged for a new flight, but we did spend 10 exhausting hours in the airport before we had everything resolved and were able to leave and get a few hours of sleep."
Pros: "I like the food. Cabbage rolls on our wat back from Warsaw were unexpected. Such an excellent idea to serve Polish meals on the polish airline."
Pros: "The flight was smoothe"
Cons: "Boarding was a mess and is always a mess"
Pros: "Nice new plane (Dreamliner) with a lot of overhead space for hand luggage."
Cons: "There is less leg room than on other international carriers. I am tall and found it quite uncomfortable. I was also surprised by how bad the food was - worst airline food I have ever had on both trips. Sadly, also the most unfriendly air crew as well. Also, unlike international flights with Air Canada, you have to pay for alcohol (though the prices are pretty good)."
Pros: "Plane was 2 h deleyed but service and crew did exellent job."
Pros: "The entertainment on the plane was great. Large selection of movies, music, and TV shows to keep yourself entertained. The dinner was adequate. It was also nice having the overhead screens continually update our flight progress."
Cons: "The seats are incredibly cramped, by the end I was feeling seriously claustrophobic. It didn't help that we left late. The boarding process was a mess, nobody seemed to know what to do, and the announcements were all mumbled to the point where I was just guessing what to do. The second meal served was inedible as the bread was completely stale. Also, one of the toilets was broken and kept flushing, even when sitting on it. Like the boarding process, disembarking was sloppy and confusing. It took a very long time to open the door, and they only told people at the last minute that they needed to get their passports out."
Pros: "Very helpful staff during boarding very good dinner"
Cons: "breakfast meal - very dry sandwich with only one slice of cheese no internet access during flight inability to use headphones during take off and landing"
Pros: "The 787 Dreamliner was nice, and the business class seats are roomy. And the ticket was priced right!"
Cons: "They lost my luggage in the outbound direction and no-one appeared to care. When I called the number that they provided frequently no-one answered. Even when I finally got through, no-one could provide me ANY information as to the whereabouts of my bag. It finally showed up on the last day of my stay, but it was delivered to another hotel (which I only figured out after about 10 phone calls). Also, they offer perhaps the worst in-flight video selection I have ever seen."
Pros: "Complementary headphones, drinks, and snacks. I flew economy as as a 6'3" guy I was generally comfortable -- though I would recommend you sit in the aisle seat. Food wasn't the worst."
Cons: "Nothing really."
Pros: "nice plane"
Cons: "entertainment system did not work properly,food was worse than fast food,cabin crew was average at best."
Pros: "Got us home to Toronto from Warsaw in one piece and affordable."
Cons: "food was too simple. "Dinner" was so poor after 6 or 7 hours, we only received half a sandwich and a dessert. The seats did not give us a lot of movement. My husband could not even put down his tray table because woman in front pushed her chair back. In general, there was not a lot of English speaking from the stewardesses. Very strong Polish accents made it very hard to understand what they said on the speaker. Not too many choices of English movies."