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Pros: Crew was very attentive. Plane was clean.
Cons: Bigger water bottles?
Pros: Crew was very attentive. Plane was clean.
Cons: Bigger water bottles?
Cons: The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable.
Pros: Perfect service, never had a more pleasant and attentive crew
Cons: Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?
Pros: Spacious leg room
Cons: Toilets can be cleaner . And food could be tastier with 2 choices .
Pros: Two choices of meal and friendlier staff. Props to JAL.
Pros: The staff are really nice helpful and respectful.
Cons: I dont l8ke the restrooms, they shoukd be always be cleaned most of the times. No cup noodles.
Pros: Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!
Cons: More movie options would have been nice.
Pros: I have flied to and from Japan many times with many different airlines. This flight was my favorite.
Pros: The crew
Cons: Being late
Pros: The seating on this plane was super spacious and comfortable- leg and seats. Also the seatbelt gave real room. The plane was cleaned; crew friendly, food delicious- featuring semi- famous chefs and well ventilated.
Cons: Flights should enter from back to front that way you're not waking over people to get your seat.-
Pros: FA service with a smile. All pleasant and nice to deal with. Windows are button controlled.
Cons: Economy meal is not that great. Boarding should be by zone or by seat number.
Pros: Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines.
Cons: None whatsoever.
Pros: Was spacious due to flight being in the middle of the week and tasty food.
Cons: Wish there were food. Was hungry after long flight.
Pros: I liked everything with JAL. Seats are comfortable, good food, excellent service.
Pros: The high level of service and attentiveness
Pros: Everything. The flight attendants were courteous, kind, and efficient. The seats in economy were large. The entertainment system had many options and was easy to use. The food was great and plentiful.
Pros: Excellent food. Lots of food, drinks. Comfortable plane.
Pros: From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard.
Cons: The flights were everything I expected and more.
Pros: The airplane is clean, toilets are super nice! Service is very good, legroom is adequate. I like the rice dishes on board. Overall, excellent.
Pros: Crews are very polite and willing. They During the entire 13 hours flight, they continued serving drinks and snacks. I have not seen such services on the other airlines.
Cons: The movies were not the first run ones.
Pros: The food on this flight was horrible. Big disappointment. Usually, the food on Japan Airlines is wonderful. However, on this flight, the food was a crab/mayo sandwich with yogurt. However, the service was wonderful, as always.
Pros: Business class seat was good.
Cons: Temperature was kept too hot to sleep comfortably. Service a little slow. It took almost 3 hours to finish the first meal.
Pros: What a terrific airline. Polite service, great food, comfortable seats and a clean plane. So much better than US airline companies.
Pros: Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations
Cons: The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin.
Pros: I was accompanying my 92 year old mkm, flight attendants were so helpful in every way.
Cons: Pre-checking online needs improvement. I was unable to do it and speaking to JAL was difficult; no one was answering the phone.
Cons: Leg room
Pros: Flight crew was very professional and courteous. The food was excellent! It was like eating at an awesome Japanese restaurant! There were toothbrush kits w/small tubes of toothpaste in the bathrooms, which was a nice touch. Bathrooms were very clean. Entertainment was very good and had many choices. Would love to fly them again any chance I get! Probably the best flight experience I've ever had.
Pros: Great flight.The service was excelent.There was always a stewardous walking around and asking if you needed anything.Japan Aitlines is definitely one of the best in the world.
Pros: cost performance
Cons: non-flat seat
Pros: Overall flight was comfortable and staff was friendly.
Cons: No details were provided about the food on offer. I didn't know what I was eating and no options were provided
Pros: Plenty of leg room, which as a tall person I truly appreciate. They give you slippers, blanket, pillow on every (international?) flight. I flew Korea to Japan and Japan to Hawaii. Got free meals on all flights, even my short two hr flight between Korea and Japan. Free booze too! Super nice check in agent as well.
Pros: The best airline I have flown in. Plenty of room and the in-flight service was excellent.
Pros: The crew was very nice and pleasant. They were very accommodating as well.
Cons: For my entire flight back I was so hot I could hardly stand it. I had to change my clothes and it still didn't help very much. My meals were also pretty bad on the way back, which is odd because they were not bad on the way there. It was definitely one of the worst flights that I've ever had, mostly because of the heat.
Pros: Finally arriving
Cons: AA waited 4-hours to cancel the flight with 24-hours to the next flight.. Breakfast voucher didn't cover a third of the cheapest breakfast in the hotel where I was sent for the night. Even the flight the next day, sunny, was delayed.
Pros: The good: The food was tasty given we were on an airplane. Better entertainment selection than my AA flight to Japan. I prefer the 3-3-3 seat layout to the 2-5-2 because even though I had a middle seat there was only one person to get past in either direction.
Cons: The bad: The plane was warm. I understand some people get cold, but since blankets are provided I would much prefer a colder plan than a warmer one. The warmth made it hard to sleep, which is a big problem on an overnight flight. JAL does not provide individual air vents to passengers seated where I was. I understand the reason for this, but I wish there was some way to get more comfortable. The seats were standard airline economy seats, roomy enough and with enough legroom for my sub-6-foot frame, but not the most comfortable.
Pros: We left on time, we arrived early. The crew was very polite and helpful. The food was decent on board and the seats were comfy.
Cons: I wish they flew all over the USA, American carriers should be ashamed
Pros: We boarded quickly and orderly. The crew was very attentive and made sure we all had enough to eat and drink. The food was good, the tea and coffee was good.
Cons: Not a darn thing....
Pros: I loved the crew, for the most part the food, and the large screen to.
Cons: The bed was uncomfortable, in that the arm rests disappear when you lay flat the bed. A petty thing since at least it was business class, but without taking pillows from empty seats it was uncomfortable when lying on one's side and nowhere to put arms.
Pros: Shortest travel time to Japan
Cons: OLD PLANES Touchscreens won't 50% of the time
Pros: Service was excellent - Flight attendants were friendly and professional.
Pros: Good flight! Confirtable seats, polite crew.
Pros: We had a 4 hour delay due to maintenance, so many of us missed connecting flights in Tokyo. But the airline put us up in a hotel and gave us meals, so I had a nice bonus day to see the city. The flight itself was very pleasant, with the cleanest bathrooms I've ever seen on a long flight and plenty of food and drink.
Pros: The crew was friendly and the sevices, food & entertainment were great. On 777 airliner, private entertainment system with wide movie selection. Seats have AC outlet and USB charging outlet.
Pros: Flight attendants were great and very accommodating. They made the flight comfortable for all passengers. The entertainment was decent, some recent movies. Overall a pleasant experience.
Cons: There was no choice for vegetarian/vegan meal options on the flight. This was my biggest complaint. Having a meal option is crucial when you are flying for 10+ hours. It is 2016, the vegetarian/vegan community is growing, and it is unfair that there was no choices. Luckily, the snacks were vegan friendly and the kind staff tried to put together a meal of veggies, fruit, and as many rolls as we wanted. If this wouldn't have been the case, the flight could have been a lot worse. Consider giving the meal preference choice to people. Not everyone eats meat, and many have an allergy/intolerance to dairy.
Pros: Plane service was good, comfortable, punctual and ahead of schedule
Cons: Food was ok,
Pros: Everything was excellent. I always trust JAL to give me a comfortable flight. Food and drinks were given out very often and the attendants were very kind. I kept myself entertained with the in-flight movies for most of the trip, they have quite a library to choose from. Thank you for making my long trip easy!
Pros: Love the service and people
Pros: Very nice flight. No hassles
Cons: Food and entertainment
Pros: I really enjoyed the cheerful and helpful crew. And i love that the gate agent gave me a seat up front, near the front of the plane because she knew that i had a short connection and needed to catch my next flight.
Pros: Good service
Cons: N A
Pros: The second flight was perfect.
Cons: No vegetarian options at all without advance notice.
Pros: The crew were superb and the bathrooms were regularly cleant
Pros: Food is great. Crew are very nice.
Cons: Advanced seat assignment
Pros: Korean Air was amazing. Very comfortable, hospitable, and punctual.
Pros: Clean facilities and polite staff. Very short flight
Pros: All fine, no complaints.
Cons: Up date movies.
Pros: Crew was friendly food was great, flight was safe.
Cons: More room
Pros: My prayority was safely, then was accomplish.
Cons: Was accomplish, so I wanted to say thank you, for your services.
Pros: Crews are always super well trained.
Cons: Between continental flight need more movies, in my perspective
Pros: Boarding for Any KA flight is excellent. They actually tell the crowders to sit down, which makes it easier to figure out if you're supposed to be in line or not.
Cons: This flight was a Delta flight, with Delta crew on a Delta plane. Delta is great for domestic, but this crew was definitely not a Korean Air crew. The result is a lower quality of service, with more than half of the flight attendants not being nearly as cordial as they should have been.
Pros: As always Korean Air’s attention to detail is outstanding and impressive.
Cons: Though I appreciate the consideration given to tall passengers (trying to find us an aisle seat with an empty seat beside, after boarding, for instance), I think there is more that could be done during the check-in process to seat tall passengers into emergency exits or other seats with more legroom
Pros: Onboarding on time and kind
Cons: More offers of water and drinks.
Pros: They were so courteous, polite, nice, very helpful and accommodating. Always have smiles on their faces and they’re not fake smiles, they’re genuine. They made me feel comfortable even in a small, tight seats.
Cons: Oh boy, the length of travel time. This trip was a spontaneous and a last minute decision. So as you can see, I couldn’t get a cheaper direct flight. End up with a stop over in S. Korea.
Cons: The only thing that brought my rating of this flight down was the fact that it was so hot in the plane! From the moment we boarded, this plane was, for reasons we couldn’t figure out, stuffy and uncomfortably hot. My pregnant girlfriend did not particularly enjoy this flight.
Pros: Very good service. Spacious one leg space. Good food. Would love to travel again by Korean airline. Thank you !
Cons: Would have loved if some chocolates and cakes kept to eat in the mid of the journey. But no problem. Overall a very good airline. Thank you !
Cons: flight from bos to new york was canceled. i did not receive any updates via email or phone. i got an email at 12am saying this flight has been canceled. i was not notified on what my flight has been updated to. i had to call and go to the airport 4 hours earlier.
Pros: Staff was very nice
Cons: Very small seats
Pros: The crew was great.
Cons: I know you are not the only airline that does this, but the seats are cramped. I am not a big guy. I can't imagine what a heavier or tall person goes through in those economy seats.
Pros: Disclaimer: we flew business class. Regardless, our check-in was seamless, Incheon is a beautiful and easy airport, all the flight crew were responsive and pleasant. We flew China Eastern and dealt with Shanghai airport on our flight out and I would avoid doing that again at great cost!
Pros: Plane was clean, staff very friendly
Cons: Entertainment not provide despite international flight of 4 hours. Excessive extra luggage free compare to Singapore airlines and Sri Lanka air. Food was meh
Pros: Great entertainment options and all complimentary supplies not
Pros: Air conditioning low and uncomfortable
Pros: Top notch service and food in economy on a 14 hour flight! The flight attendants are wonderful! I wouldn't fly with any other airline!
Cons: re you trying to register for? ~ Garrett
Cons: Crew members are fed up with arrogance. I had to beg them to get a cup of water.
Pros: All the flight attendants were very nice and they had amazing attitudes--especially on my flight going TO Hawai'i. All the flight attendants had smiles on their faces and they were always ready and willing to assist passengers. Every time they delivered something, they were always smiling; even when passengers asked for more assistance, the flight attendants delivered service with a smile!! Amazing!! This was my first time flying Korean Air, but it will not be my last!! My experience with Korean Air was fantastic!! I will definitely fly Korean Air again!! Thank you!!
Pros: Landed safe
Cons: 2 hours on tarmac waiting....terrible. Didn't eat the food
Pros: Flight attendants were very nice.
Cons: Movies are old
Pros: Korean Air staff friendly, accommodating. Meal choices were always chicken, beef or cream pasta.
Cons: It was very hot journey, as the air conditioner seemed not working properly. Hope this should be improved in future flight.
Pros: -KE accommodated an unexpected date change very professionally -plane was clean and crew courteous
Cons: - food portions were very small -no between meal snacks -economy seat pitch was decent, but seats were hard -music selection was poor/unimaginative
Pros: Amazing service, very polite and professional. The food was very good and the facilities were clean/thoughtful, and the seats fairly spacious and comfortable. Tv screens worked well with good sound. Will fly again!
Pros: Compared to U.S. carriers, except for Hawaiian Air, Korean Air has been very reliable and quite enjoyable over the years. Meals are quite good for contracted airline food, and attendants are typically very friendly.
Cons: Seats on any airline are always a bit tight unless you pay for an upgrade. The music variety could have featured a few more American artists.
Pros: Great leg room and wonderful flight staff. Coffee was excellent.
Cons: Movie selection too limited and the same movies were offered on the return flight. The smell of sesame oil was a bit overpowering on the flight due to food choices offered. Additionally, an American/European style breakfast option would have been nice. We were offered two meals on our 14 hour overnight flight and both consisted of what we would consider to be dinner or lunch options.
Cons: As I was about to board, I was denied carrying on my backpack with the few items I would need for the flight, so I was forced to put them into my carry-on suitcase which was loaded elsewhere, out of reach.. The insanity of it all - so glad the woman can count to two - is that I was forced by this angry person to carry my laptop and tablet onto the airplane in my hand, as she absolutely would not allow me to put them into my empty backpack, claiming this would constitute a third item. Of course, no one else was forced to take their computers out of their protective cases, only myself, because it was a backpack. I am 66 years old, travelling alone, and frankly am not the only international traveler who experiences unbelievable rudeness when in US airports.
Pros: Friendly staff
Pros: Entertainment and USB plugs at every seat. Headrests wrap around. Decent seats. Food OK. Had fish option but no veggie.
Cons: No veggie food option despite ordering special meal.
Pros: Friendly staff, organized airline, smooth flight with our 5 month old baby girl
Cons: Long taxi wait before takeoff, may be the airport's fault.
Pros: Good experince. Crew was fantastic.
Pros: Smaller journey duration
Pros: comfort, service, easiness
Pros: Friendly crew and the airport in Incheon. Though our layover took 15 hours, I was able to rest in their lounge on second floor and able to took a nice shower too. I will fly Korwan Air again. Only one thing, please improve the quality of food, other than than that it was excellent experience!
Cons: The food needs to be improved.
Pros: Fast Chaco in and nice crew
Cons: The food was not great and no vegetarian options
Pros: This was my first trip abroad and Korean Air made it extremely enjoyable! I greatly enjoyed the pillow, blanket, overall hospitality, the continuous offers of food, snacks, and drinks. The planes were very nice and didn't seem over crowded. Ticket and baggage clerks were amazing!
Pros: Very friendly,responsive and helpful crew. Comfortable accommodations. Good food
Pros: Great Premium Economy experience with comfortable seats and extremely-hospitable cabin crew!
Cons: Archaic In-Flight Wi-Fi Plans should be brought to modern-age plans.
Pros: Fast boarding. Early arrival. Comfortable seat.
Cons: I had to ask 3 times for an arrival card from the crew. Bread was dry. There should have been a breakfast served prior to landing, but no food service after 1 a.m. though flight arrived at 7:40 a.m. Timing of meals was not convenient for me at all. They wake you up at 1 a.m. for your main dinner. I would have preferred to sleep until 5 a.m. then have a good breakfast. The amenity kit in Business Class was substandard when compared to other airlines
Pros: checking in at Changi Airport is always a pleasure, helpful friendly staff
Cons: the food is disgusting
Pros: The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat.
Cons: We missed the smile and quality service liked before. Food quality is just okay. Timeliness for departure/arrival was excellent.
Pros: Amazing crew! They handled a full flight with screaming indisciplined kids and clueless adults with grace. Entertainment was great as usual
Cons: Singapore food and drinks quality has deteriorated significantly. Flights are always packed with uncomfortable seating. These days you get amenities only if you ask.
Pros: Amazing crew. On-stop flight. All premium economy for reasonable price.
Cons: Silk air
Cons: Nothing comment.
Pros: Kindy flight attedances,,smooth boarding,,delicious food
Pros: The crew werr very helpful and patient and so many languages they knew. Impressive they need a raise
Cons: The seats were uncomfortable I slept 30 min at a time on my 14hr flight. The food is nice but a bit bland the first time its amazing but after more than 2 planes mix it up plz
Cons: Singapore airlines use their antique aged flights for services to chc.unconfortable and a poor in-flight entertainment system
Cons: We ask for wheelchair help from Perth to brooome but it was not provided .
Pros: lot of turbulence, uncomfortable ride
Cons: entertainment system was good
Pros: The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent.
Cons: My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time.
Pros: Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing.
Cons: See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline.
Pros: more room in the seats - excellent hostesses who are so friendly and helpful - lovely food.
Pros: I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing
Pros: The ability to pre-order food helped bud to intolerance of good types. Crew were helpful in getting us off the place first because they knew were were short on time for our connection.
Cons: Delayed flight meant a stressful flight wondering if we would make our connection. Also the quality of the pilot on the intercom was poor - mumbled and unclear information.
Cons: SQ860 flight on 4th April morning delayed and greatly affected my today trip scheduled.
Cons: There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids.
Cons: leg space.
Cons: Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be.
Pros: Service was spot on and food was good. Very comfortable flight overall.
Pros: Crews were all nice, respectful and helpful!
Cons: I wanted to watch Indian movies, but I didn’t see the subtitles for most/all of them.
Pros: Excellent crew services
Cons: Entertainment system is rather tired for today’s standard for first tier airlines, in particular the headphone jacks which may not work from wear & tear. It’s a hit & miss whether the sound works or not. Obviously mine didn’t on one side this time. Very frustrating if you are on a long flight and there’s nothing you can do if the flight is full.
Pros: Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!
Cons: Too cold
Pros: the first class seats from HK to SFO, IFE, service, dom perignon, red wine, excellent attention, greeted personally by four of flight team, provided flight details personally. Im 6'0" so the bed was a little short. it was simply a wonderful experience.
Cons: the IFE is not touch screen and pausing on the hand held was fidgety, but a huge 24 inch screen and beautiful.
Cons: Too salty Hindu non veg meal
Pros: The service crew served us well. They are friendly and helpful
Cons: Too many Indian movies
Pros: Amazing service and comfortable lay flat bed
Pros: Crew was super nice. Amazed at collection of Chinese movies and music. Great alcoholic beverage selection.
Cons: Hope that there were more time to order and enjoy beverages.
Pros: Excellent seat and pillow cushion... The krisworld in-flight entertainment was extremely easy to use while still having a wide selection of films. The touchscreen was also very simple and did t require a great deal of force to press a button...the steamed towel given before take off was extremely relaxing and set a high standard of expectations during this flight. Almost all of the those expectations were met. The toilets were extremely clean and the service of toothbrushes was the icing on the cake. For my meal I ordered Indian fish curry which could have been a little more spicy (I am Indian so I eat foods with many spices).
Cons: I would have liked a wider selection of foods in the menu.. Limited options. Also, I had a 11:45 AM flight from BOM-SIN which was supposed to start boarding at 10:45, but instead we started boarding at 11:30 and took off at 12:10.
Pros: The staff were helpful, once I had complained enough.
Cons: Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price.
Pros: Main Entree hot
Cons: Cold bread; dessert similar sweetened gak
Pros: The food was ok. It didn't set my heart on fire, but I did finish it.
Cons: The plug to the ear buds was loose to the entertainment unit, and so most of the time I couldn't hear anything! When I could the sound was dreadful.
Pros: Singapore crew are on their feet and working for the entire flight. Great service!
Pros: Friendliness of crew
Pros: Flew business class to SE Asia and experienced great service, fast check-in & boarding, terrific seating and amenities, and outstanding meals. Came home well rested.
Pros: Friendly and approachable
Pros: got us there, efficient and effective crew.
Pros: Flight arrived earlier than expected and the flight attendants were good and polite.
Pros: In-flight Entertainment. Orderly & on-time boarding.
Cons: Food selection was limited given we were traveling Economy class.
Pros: Crew was attentive and nice.
Cons: Cabin was beat up and worn out.
Pros: Exceptional service!
Cons: There should always be a vegetarian option on the set menu. I didn't realise I would need to pre order my meal for this.
Pros: Great food and fantastic service
Cons: Needs more legroom
Pros: Excellent service by SingaporeAirlines. Nothing more to ask for... everything was very good.
Cons: the food I pre-ordered wasn't available in one of the meals (premium economy class)
Pros: On my flight back I got to sit in premier economy and that was amazing !! I want to fly like that all the time! The leg room and space was perfect. The comfort of the chairs recline and foot rest that raised up was great. The big tray table that tucked away was nice. And side pockets for your stuff was great. The comfort of the bigger seats was just excellent and they looked newer. On my flight back from Frankfurt to NYC that was the best flight I ever have taken.
Cons: The only thing was the food wasn't the best. But I did have Ice cream and that was good. The rice was good and beverages was good. The rest wasn't the best.
Pros: Crew and food
Cons: The flight was 3 hours delayed - and the captain never told us exactly what was wrong. The boarding lane was a chaos as well - and the tv screens never really worked. Terrible!
Cons: Getting on and off the plane took some time, but doesn't it always? Economy class was slightly more comfortable than many other airlines, but nothing to write home about. Qatar Airways really shone in the food, the service (both onboard and off) and the entertainment. Good experience.
Pros: Seat comfortable
Pros: In-flight entertainment choices.
Cons: It was a long flight, frequent offers of snacks and drinks would’ve been great.
Cons: The lounge, they use the club lounge in Boston which was so so. Could we have use the one world BA lounge instead?
Pros: Seat was comfortable.
Cons: transit timing was a bit hectic.
Pros: Crew were so good
Cons: Everything is good
Pros: flight attendants were not friendly enough.
Cons: both flight from Bos-Doha, Doha-Hanoi was delayed
Cons: It could be better if they serve food from Doha to Islamabad.
Pros: I like that they deliver me safe and sound to Vietnam
Cons: I would prefer no interruptions while I am watching my movie
Pros: Nice new plane. Good seats. Good seat space between you and person in front of you.
Pros: The crew, the seat and catering
Cons: Qatar airways claims to have inflight wifi. But it is not true because it did not work in either of my flights. Food could have been better.
Pros: Great crew and front desk
Pros: They are the best
Cons: Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. .
Pros: Our flight attendants were all amazing, but especially Joanna!! She was outstanding and went above and beyond to assist us in every way possible!!
Pros: Crew and their promptness to assist
Cons: Vegetarian food - portion is too little. This has been the third time with Qatar and the food portion are too little.
Cons: The changed the time of flight had to wait airport for 5 hrs
Pros: They do their job well
Cons: I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover.
Pros: In my departure flight, there were many empty seats and the crew let us move to another seat to lay down and sleep. Also the food was very good and there was a great selection of movies.
Pros: Excellent customer service, from the check in process, to boarding, to flying 21 hours from Boston to Phuket with infant- we couldn’t have asked for a better experience! Everyone was so accommodating and helpful as we traveled with our 7 month old a lot g distance.
Pros: The seats were very comfortable and there was more room for our legs than most airline provide. The entire staff as well as the pilot certainly know what the term “service” means!
Cons: The website is not easy to navigate.
Pros: Excellent service
Pros: Lovely flight, start to finish. Attentive staff (but not too much so) and seats were comfortable, even in economy. Smooth front and back end to travels as well.
Cons: Movie selection could have been better.
Cons: my flight from Boston to Doha was deleyed and Qatar Airways have no arrangements for the passengers at the airport, I spent more then 15 hours in the transit on those chairs, there was no help provided by the airline
Pros: just enough time in Doha between flights. Not too long not too short!
Cons: Asian vegetarian food can be of better quality.
Pros: good service, good food
Cons: staff could be more cheerful towards travellers
Cons: My 17 yr old son is stranded in Doha because Qatar cancelled his connection to Nairobi which is unprofessional and terribly worrisome . I, his mother, am in Greece with no way ofhelping him get to Kenya. Qatar offers no restitution and no help . The worst situation right now!
Pros: the flight was smooth, comfortable and a lot faster than DOHA - BOSTON.
Cons: I could not check myself online! so i could not select the best seat.
Pros: Staffs were helpful!
Cons: Food portion can be improved.
Pros: Very helpful staff both ways, an experience that we rarely see in major airlines these days. We will definitely fly Qatar airways again.
Pros: Service offered by crew, arranged veg food when found not listed. Boston to Doha veg food loading needs improvement.
Cons: Wait time at Doha for next flight.
Cons: They arbitrarily switched the flight one hour ahead of schedule, with no notice so half the passengers ended up missing it.
Pros: Crew, food.
Cons: Lack of communication. Flight was two hours late from Boston to Doha. Not once were we told about the length of delay or what we need to do about connecting flights. And toilets were very smelly right from the start as it seemed that itinerary has seeped into the floor over time. And there were only two items as a main course and one of them in very small quantity. I was told that too many veg main courses were loaded by mistake and very few non veg.
Pros: Flawless boarding, service, food.
Cons: We arrived 2 hours and 40 minutes late due to technical issues with the aeroplane. We were kept informed and we arrived safely, so this is a nibir complaint.
Pros: Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)
Pros: Staff were friendly, food was good, and the plane was nice.
Cons: In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this.
Pros: It was not a full flight. It was ok.
Cons: Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly.
Pros: I like that the air stewards bring you water and drinks throughout and don't judge you for being too thirsty. I like that they respect that it is a night flight and serve the meal quickly so it can be dark for the whole flight and you can sleep as much as you can. I like how efficient the layover is in Doha - only 40mins!
Cons: I don't like when they don't ask the person in front to move their chair up for the meal and the passengers have to ask each other. I don't like that they can't tell you the gate of your connecting flight and how long it will take to get you there - including if you will need to take a bus and the train. I think this could reduce a lot of anxiety. If they could do this, it would also be helpful to let people who have a connecting flight that is boarding in the next 30 mins off the plane first. This would save pushing and shoving in the aisles... and would also reduce anxiety about booking a flight with such a short layover.
Pros: Comfortable wide seats, good service
Pros: Food, service, staff at the counter
Cons: Cant think of any
Pros: The flight was good. But daily they are delayed and the passengers had to miss the connecting flight.
Pros: It just felt like you are constantly given food and drinks while having an endless amount of entertainment at your fingertips.
Pros: Minus the food incident below most of the staff were very professional and courteous.
Cons: I ordered a bland meal not knowing it would be fish, which I'm allergic to, and when asked if I could have something else, the steward did not even attempt to find me or offer me another meal, so I went without one. I had an almost 12 hour flight with no food, that was disappointing to say the least.
Cons: I am an Emirates skywards member and I was placed in the middle seat when my preference on Emirates and Kayak is an aisle seat. After boarding it was explained to me that I couldn’t move to an aisle seat even though more than one seat was available. I asked to pay or to use miles I have accrued.
Pros: Overall good experience, could have been better if we had got seats of our choice.
Cons: If we could have got seats of our choice.
Pros: First time we flew on business on international (we upgraded).
Pros: Staff helpful and courteous under difficult conditions.
Cons: People were allowed wheel chairs without a doctor'snote. 59 wheel chairs passengers is ridiculous. Make it a requirement wheel chair assistance required a doctor's note. And check hand luggage weight. Many bags excceeded the limit.
Pros: The pre-boarding, courtesy extended, everything was good. No complaints.
Cons: The long hop because of my age
Cons: The airline’s insistence on keeping a passenger limited to only one carry on bag and then weighing to make sure that each carry on item was only 7 kilos was just plain ridiculous.
Pros: We felt safe and the flight landed a bit early.
Cons: Boarding was a nightmare, couldn’t hear zones being called, etc. assigned seats had us in the middle and basically so confined we couldn’t eat when they gave us food. Very uncomfortable. I had such a bad experience I got online and paid for isle seats for the return trip, and thought maybe that’s what they wanted all along ..,
Pros: Professionalism of flight crew. Movie & entertainment selection. Overall cleanliness of aircraft.
Cons: Ground crew was not well organized. Lacked attention and professionalism. Bad way to start a flight.
Pros: Really exceptional service! Very impressed!
Cons: Request to allot passage seat on 30th Nov
Pros: I recently booked a flight on Qatar first, to Ko Samui, Thailand. When I got on the plane, I asked the flight attendant to please be careful when he pushed the cart down the aisle because the last time I flew, the flight attendant smashed the cart into my elbow and drew blood. The flight attendant laughed at me, so I told him, calmly, that if it happened again, I would sue the airline. He didn't like that, and so for the next ten minutes he sent three different flight attendants over to ask me crazy questions like, "Do you have anything you would like to tell us?" I have no idea what this was about. Eventually, I was told to get off the plane, which ended up costing me over $1,500 in transportation, hotel, and new flight (on Emirates) fees. It was and still is a nightmare because my vacation has been ruined due to having no money. I'm a master's-degree-holding English teacher of 11 years with no history of ever having been asked to get off of a plane for any reason, and no, I was not drunk because while waiting for my luggage to be returned, had a conversation with three Boston airport police officers who did not arrest me or even understand why I had been kicked off of my flight. Nor did I speak a single profane word to the Qatar flight attendants or security, and of course, I did not use violence or resist when I was told to get off the plane. Unlike Qatar's staff, the Boston police officers were very polite and understanding. Emirates, on the other hand, was a completely different story. They were great. The staff was friendly, and when I was sleeping, they didn't send their staff over to harass me. I have flown on Emirates, Qatar, and Ethihad many times, and I truly don't understand why Qatar's staff have been instructed by their managers that it is okay to lose long-time customers and kick professional teachers off of their planes just because they think I wasn't perfectly sweet and nice to them all the time. I am an American, and in my country we have freedom of expression and speech, as long as that speech does not indicate violent intentions or use profanity or insults. Basically, I felt as though I was in a country with no rights to free speech at all. Presently I am having my lawyer work up legal documents for Qatar to get my money back and to reimburse me for travel and hotel expenses, as well as having to take two extra days off of work to reschedule my flight. I truly believe in the transparency of the travel industry through using comments like those I am making you readers aware of right now, and I assume you will benefit from this rhetorical question/advice: Emirates and Ethihad are sometimes a little more expensive than Qatar on certain flights, but is it really worth it to risk having Qatar take your money and make you miss your flight for no reason? Is it acceptable for an airline operating in the USA to deprive Americans of their right to express concern to the flight attendants on their plane?
Pros: The service provided by the crew is top notch. No one goes hungry on Emirates.
Cons: The seat pitch is getting tight.
Pros: I enjoyed everything about Emirates. No complaints. Nice plane and stewardess.
Cons: That no accommodations were made nor provided
Pros: The staff near Baggage check-in area are always rude with the customers, it also happened to us in the past.
Cons: Very very poor customer service
Cons: One of the flight attendants was extremely rude. She passed over me several times like I wasn't sitting in the most uncomfortable seat. In the middle. She didn't want to give me water, I had to ask if I could have some water. TSA held me up, I almost missed my flight had to be rushed on and no place to put my things so I had to sit squashed in the middle seat with all my bags for a 12 hour flight. I won't EVER go through Boston AGAIN. I won't ever chose Emirates for that long flight again, if I can help it. The WORST!!
Pros: Food was good
Cons: Boarding is complicated . They didn't allow cabin baggage and laptop bag together. Only 1 is allowed
Cons: Cannot choose seats without paying a fee which is ridiculous. There is no way to get a window seat on the plane. I have never travelling on a non window seat in my 20 years of flying until this time.
Pros: Everyone was very friendly. And, the amenities offered are superb.
Cons: I did not get the seats I selected when booking
Cons: Nothing everything is good
Pros: All flight attendants dressed and acted in a VERY professional manner. Always polite and helpful. Lots of smiles. Loved the eye mask, ear plugs, socks and toothbrush. Food was much better than most flights on other airlines.
Cons: On such a long flight I wish my seat would have gone back just a little more. Might have been easier to sleep. Would have liked to have a newer selection of movies.
Pros: Value for money. Courteous, efficient, and pragmatic. Recycled blankets and headphones.
Cons: Bathroom door broken I was locked inside for several minutes
Pros: Crew were very nice
Cons: Seat cushions are horrible There is no padding. 'All the chairs dirty too. Decor was very old
Pros: Crew went out of their way to be friendly
Pros: The amenities in Business Class were excellent - the seat was luxurious and you could actually catch some sleep. The food was gourmet and the staff was very attentive. They made a small mistake and forgot to serve me dessert but the mistake was remedied immediately when I informed them of the slip up.
Cons: I paid a LOT of money for a Business Class seat and yet I was never notified that my flight was going to be delayed in departing by 12+ hours until after I arrived at the airport. According the the flight crew, they were notified at 9am that morning and the airline had my phone number and email, yet I arrived at the airport at 8pm because I was never notified! I spent $50 to take a taxi to the airport and now I had a 10am departure the following morning! I was given no compensation for this massive issue. Just "sorry, come back tomorrow!" I was very upset! My choices were either take ANOTHER $50 taxi home that night and then another $50 taxi back in the morning or get a $150 hotel room at the airport. So glad I paid THOUSANDS OF DOLLARS for my Business Class seat (a big spend for me as I've never flown Business Class before but felt like a special treat for a special occasion). WTF, Emirates!
Pros: The selection of tv shows and movies was excellent. Very diverse. The crew were also very responsive to anything we asked (water, questions, etc...) They gave me good advice regarding my connecting flight.
Cons: The plane was an older model, so the touch screen was a bit unresponsive. Our tvs were shut off for the first two hours because of a glitch.
Cons: Seats elbow room was insufficient.
Pros: not so many people in my flight, the crew were so nice and very helpful.
Cons: first meal was bad,I requested low fat meal and they gave me the beef something which was meh!
Pros: Food and service are excellent
Pros: Lovely online and phone customer service reps. Comfy flight with good entertainment (tv).
Cons: My baggage (x3) was delayed 3 days, which was frustrating to say the least. I received no apology email or flight discount/refund/coupon, etc.
Pros: Free movies!!! Blanket and pillow provided. Also the crew was very attentive.
Cons: Switching of terminals to Fly Dubai
Cons: Had a tough time to get a replacement ticket.
Cons: Despite ordering a vegetarian Oriental meal, I was given a meat dish in my meal!
Pros: Lots of food
Pros: They got us there safely
Cons: We did not get the seating booked online The room in the terminal at the boarding gate was extremely small and inadequate. It created much anxiety and discomfort among the passengers. Some were disgruntled.
Pros: Crew took a post card photo of whole family .. Provided toys ..books for kids .. Small things but made difference.. Crew were nice and fast
Cons: Food was not good chicken smelled .. Taste not good
Pros: There were a lot of different movies to watch. Also, the food was real good.
Pros: Service was excellent. Crew was friendly.
Cons: Touch screen at seat was not responsive. Took many presses on the screen to get it to respond.
Pros: This is my third time flying with Emirates and I can not say enough positive things. I only wish my husband was able to fly with them.
Cons: No organization, had trouble in check in. On Boston airport we had to do passport check there was a long queue. Nobody was answering any questions. I think direct flights from Emirates are outstanding but the code share with Jet Blue did not work for me. For food there was Hindu meal option which did not specify veg or non veg we were served lamb but FYI Hindu meal means no beef and could be veg or non veg which does not make sense. Emirates should clarify that. So we ate nothing on our flight to Dubai.
Pros: My flight was very comfortable, and the staff was very attentive.
Cons: I was not able to choose my seat for this flight
Pros: The baggage allowance, excess baggage rules are some of the most generous rules. The service of the people on board is great I general and the aircrafts are impeccable.
Cons: The first leg of Hyderabad to Dubai was about 3.5 hours. The airhostesses must have been tired from another long haul prior to the HYD-DBX leg. A couple of them were a little less than charming to some of the passengers. Many of the people from Indian subcontinent don't use the magic words - thank you and please. So, it could come out likes bit rude but a curt answer in stead of yelling would have sufficed. My flight was from EWR to HYD with stopovers at BOS and DBX. A long wait at Dubai can be understood and expected. But a 7 hour layover at Boston was a killer. If Emirates tied up with any other carrier other than jet blue, this could have been avoided. Even otherwise, after a 20+ hour journey, another 7+ hour waiting was a killer. Please change it to make the journey shorter
Pros: Best airline I have had the chance to fly with. Right up there with Virgin - this time it surpassed. Great staff, lots of room, clean, amenities (blanket, pillow, toothbrush, eye mask, earphones for the movie ), 2 quality meals + meal voucher for overlay redeemable at a variety of options.
Cons: Response time (over an hour) on requests. I don't believe there was internet available on the second flight?
Pros: Great food. Decent comfort but only because the plane was pretty empty. Crew was great but they kept disappearing. People need to sleep, sure, but I felt a little abandoned at times. Good selection for movies and tv.
Cons: Boston Logan airport was a mess. There were at least 15 people working at the gate, fooling around. Meanwhile we were all sitting there waiting and waiting and waiting to board. It was a bit rude.
Pros: Very attentive, patient, helpful and friendly on-board crew Food was good In-flight entertainment options
Cons: understaffed counter at the gate. People waited in line for as long as 45 minutes for passport check Audio quality of airline provided headsets was poor. Some would not work. Others did not play audio on both left and right sides
Pros: Food was delicious. Lots of free movies. There was even a ton of entertainment options I didn't try, so I am sure there is something for everyone.
Cons: The headphones jack required the two prong kind, which I did not have. But they provide headphones free, so it wasn't that big of a deal.
Pros: Probably the most serene and comfortable public transportation experience I've ever had. And have had a lot of really miserable experiences traveling so this really stood out. The variety of entertainment options, the free alcohol, pleasant staff, clean bathroom, plus no one was sitting next to me which was really awesome, although I suppose not really Emirate's doing. A+++++ will most definitely take Emirates again
Pros: Quick, efficient and on our way. Crew were nice.
Cons: Flight Attendants again just zoom by with the trash bag and my hands were full of the trash and she didn't even notice. So I left on the empty aisle seat next to me. I went to sleep and when I woke up 30 mins later the trash was still sitting on the seat next to me.
Airlines flying from New Hampshire to Vietnam have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New Hampshire to Vietnam
Masks required on board, masks provided on flights from New Hampshire to Vietnam
Social distancing seating
Middle seats unavailable to book on flights from New Hampshire to Vietnam
Testing for antibodies, testing for symptoms for flights from New Hampshire to Vietnam
Waiving of change fees. Search flexible flights from New Hampshire to Vietnam