No complaints. Nothing for entertainment, but it's a regional smaller body aircraft, not a longer range long body. Didn't partake in any snacks, mainly slept for the whole short flight. Got me to A to B as intended.
Other than delays by two-three hours it was good.
The Drop Bag sounded like a good idea, but in reality it was a very long line with few employees to assist as you did the work to check in your bag. Take a carry on bag and skip Drop Bag! Our flight was delayed several times with no explanation. What food? We had a choice of apple juice or water.
same as the first when you pay for choice of seats than you don't receive them its very frustrating it was an extra fee of $80 dollars Craig Molan
The flight was direct, anytime a flight is on time, and there's not a layover that risk yet another delay is a win!!
Didn’t even get on, check my flight to Seattle for details. Do better Alaska.
WOuld have liked coffee or pretzels but other than that, crew and pilot and flight were great. Seat was great, too.
The flight 2161 was cancelled after repeated delays; for some reason the crew and not the tower located in Billings, Montana made the call. A cancelled flight is not a big deal, it happens. It was very disappointing that upon cancelling the flight it was a free for all to get to the counter for rebooking. Priority seating and first class ticket holders should have been giving priority to get on the next available flight. Most would agree that the process of moving states away, w/a cat, is stressful. A cancelled flight, 90 minutes to rebook, no place to stay, medication that was to be refrigerated and trying to find a local pet friendly hotel significantly added to the stress. Had I been able to rebook (per priority boarding SOP) I could have called the place I had just checked out of as my room most likely was just as I'd left it, including with pet supplies (which also had to be repurchased). While waiting to rebook, many of us called Alaska Airlines 800 number hoping to get a new flight; the waiting time -- this is not a joke -- was eight (8) hours, which dropped to "just" two (2) hours about 45-minutes later. Due to the cancellation I had to spend $268.75 and I still have not been refunded for the change in ticket (first class to regular). Each time I've call, five times now, the wait time was absurd, or a message of call back is given. Hopefully visiting the airport and talking with an agent face to face will be the final chapter to this experience. Alaska has been my go to air travel for years, hopefully this trip was just a hiccup. A system that forces customer's to spend hours of their time (money) to get a just due refund is not a working system. I suggest Alaska Airlines hire more representatives to handle calls; time is more valuable than money, spending 90 minutes to rebook a flight, without the difference being automatic is absurd. There are things called computers, they do amazing things. Once the flight was cancelled, only three agents were working to rebook the PAX, This too was unacceptable. First class ticket holders pay for first-class service, this should include rebooking on flights that are cancelled. I recall a time when flights were cancelled the airline would offer a hotel should the next flight not be until the following day? I had no idea that was no longer SOP; many could return home, several of us could not. The agents were pleasant once the PAX had their turn to rebook, this was true down in baggage area as well. The flight out the next day was also what I'd come to find of Alaska Airlines.
The crew inside the airport for Alaska was rude, lazy and incompetent
Larger seats with a bit more room would be good! Thanks for all your hard work. I think we are all feeling a bit down these days economically and your positive attitudes, both from SJC to Seattle and from Seattle to Bozeman makes more of a difference than you can see! Thank you and Merry Christmas! I hope all your financial needs are met and that very good things come your way.
I didn't like like much about my experience with Delta. I had to spend the entire day at the airport due to some mechanical issues. My flight was supposed to leave at 8:30am didn't leave until 6pm. Horrible experience.
The landing was sooooo bad. I have never seen such a hit to the ground.i got a jerk to my back as i was sitting on the rear emergency exit. So felt the impact eveb stronger. While we exit from the plane the power to the plane was cut off
Flight was delayed and not a lot of communication on why until we got on the plane.
My flight yesterday evening was delayed 3.5 hours with no water or food service. Poor experience
The first class flight attendant was awful to everyone. Very rude; no customer service. She should not be working in first class.
Flight crew issues delayed my flight by 2 1/2 hours. Causing me to miss my connection.
Flight was late from Newark to Atlanta, I asked flight attendant to please let my family of 3 out first when we landed to Atlanta because we were late for our connecting flight to Quito. She didn't and we were late for 5 minutes we couldn't board the plane and spend hours trying to get another flight with customer service for the next day.
Great experience on Delta. Staff from baggage check to flight attendants were very courteous and professional. My only issue was a personal preference for pretzels instead of the chips and cookies that were offered.
One of the best crews and best flights I’ve ever had! Really great experience
The bus ride from the terminal to board the plane is uncomfortable and stressful when making a connection.
Worst boarding experience, flight extremely delayed causing super tight connect and deplaning was a disaster as ppl were pushing and shoving to get off. Then after flying over 8 hours had to get off a job to next flight. Limited beverage service in Business class (water or white wine) no food. The plane was very cold (temperature) so uncomfortable
I purchased a Polaris ticket. The plane did not have the lie flat seats - I was not notified. I actually can not believe they traded a dif plane and did not notify me or refund monies
It's not United, but TSA security at Terminal A in Newark is a disaster and seriously makes me consider switching to flying out of JFK. The touchless TSA pre-check had a line of over 50 people and the bag screening was so slow that it limited the flow of people through the facial recognition process. It is the only airport that I frequent that has this issue and makes me reconsider whether I should fly out of Newark given the wasted time and frustration it causes. As I said, it is not a United issue but will impact United if people choose to stop utilizing Newark airport because of the poor experience.
The employees seemed impatient with their guests. It seemed like they were giving us orders, instead of easily assisting. Our flight was delayed waiting on a flight attendant. It was alright.
We missed our connection flying back from the Middle Wast because we were misdirected by a United employee. We had purchased first class tickets, but had to need up taking a later flight that got us in to our destination at 1:00am after a long Internatinal flight and we had to sit in the back of the plane in cramped coach seats with little padding.
The flight was for my mom in wheelchair the staff in Newark wer not friendly took a long time to even get a wheelchair she almost missed her flight because they finally got a chair few minutes before boarding they had to rush her to the gate. They took her carryon and checked it as a bag told her don’t worry free of charge but they charge the credit card anyway. She also told me the seats are not comfortable at all as if they were broken she could feel the bars in the seat SFO staff was much better overall she had the worst experience
Please stop those idiotic and unrelenting announcements, commercials and stupid credit card drivel. All together about 15 minutes of stupidness that annoys each passenger.
My flight got cancelled. Couldn’t get my luggage. It arrived at my destination ahead of me. I didn’t get my preordered meal. Had to spend the night in the airport.
Sitting on the runway after we land for almost two hours! Not sure if we should blame United or Just Dumpy Vance.
Please please take consideration when setting cabin temperature. The vents were not functional and it was over 70 degrees in the cabin during the winter months when most people are used to much cooler indoor temperatures. I was down to my white t-shirt and the sweat pants I wore from Auckland to San Francisco and was sweating profusely and there was NO VENT!
I tried to check in beforehand from Ireland. The Jet Blue website sent me to the Aer Lingus website and vice versa. I tried to get a boarding pass at Dublin Airport as well, but they said they couldn't help me either. I had to wait until I arrived at the gate in Boston to secure a boarding pass...it was a bit nerve wracking.
Great flight. Best in years. Very clean craft. Easy boarding. Communicative pilot. Friendly flight attendants. Absolutely smooth take off, in flight and landing. Very comfortable seats. Smoothest flight I've experienced in years. THANK YOU JET BLUE!
Seamless flight, didn’t feel like five hours at all very smooth ride. Watched two good movies didn’t even realize I was on a plane. The staff were extremely nice and helpful.
Nice plane, clean, wifi available and movies. All the flight attendants were courteous.
Flight did not have onboard charging and TV screen flickering.
We were delayed and had to circle due to weather and had to divert for fuel. While I understand that you can’t control the weather I would have appreciated knowing that the crew wasn’t going to run out of hours and then having to spend the night in the Raleigh airport.
The flight crew that we had in our section may have been tired or something. I asked the flight attendant about my son’s screen not working and she spoke down to me like I was stupid. He still had no working screen throughout his flight. The other members had no personality and seemed like they were annoyed when you asked them for something. Definitely took a hit for simple things on my JB experience.
Som delays but overall we almost made it on the original time.
Safe and on time were the positives. The plane wasn't cleaned before boarding, there was garbage and food on the floor and in the seat pocket. The TV screen was small and the picture fuzzy, audio quality was poor. Seatbelt was fraying and seat did not recline properly. No charging ports near the seats,
The flight itself was fine.. the customer service was amonst the worst I’ve seen. When booking my flight, I selected my window seat as I always do because when I’m flying alone so I can rest against it without worrying about falling asleep on anyone.. Then when it came time to check in, there was no record of my seat selection and the only window that was left cost me an extra $74. I called and they said there was a glitch when I booked the first time and there was nothing they could do about it.. Meanwhile the only reason I was flying JetBlue was because I had a $50 credit from the last awful flight we had that was delayed for four hours… So it actually cost me more to use that credit. Never flying with them again.
The flight landed in Phoenix and taxied the runway for 15 additional minutes. I had a connecting flight I barely made it to because of the delay of the plane taxing the runway.
The flight was delay roughly 90 minutes. Once we arrived at O'Hare, we sat on the tarmac for another 90 minutes. I understand that O'Hare is under construction however they need to figure out a solution as every incoming flight I have been on has been delayed coming to a gate.
This flight 1810 on 7/30 from EWR to DFW got 4 hours delay. this round trip experience is bad, my AA flight 618 from DFW to EWR on 7/28 was redirected to PIT and totally delayed about 9 hours due to mixed of weather and AA IT outage and then on the way back delayed for 4 hours. Lucky, i changed my flight to UA on the way back. i don't like AA anymore. i will consider other airline options in the future.
It was a 3 hour flight from Dallas to Missoula. The aircraft did not have power plugs, internet or in-flight entertainment. When boarding, one flight attendant was "somewhere in the airport" so delayed the boarding process (not coming from another flight) although we did take off on time and landed early. In flight there was little to no service - we got the standard beverage but no real connection with the crew which feels unusual for a 3 hour flight. A passenger needed help stowing her bag and got no assistance, and actually some passive aggressive comments from the flight attendants about "she needs to remove the extender" and "she'll have to find a place for it". I have seen others be helpful and put a bag in the closet, or support assistance as the boarding door was already closed. Just not a great experience considering the cost of my round trip ticket {$1000}.
The departure and arrival was on time. The fact that I could load my boarding tickets on the American airlines app.
I am very appreciative of the help provided to me by Dennis and Whitney. I had lost my phone at EWR airport and they were very kind in assisting me. This included advice on how to file a report and also helping me connect with family. The pilot was also great about keeping passengers updated on the flight progress with regular communications over the system.
My flight got switched and my prepaid bag didnt transfer over properly so I paid to check ANOTHER BAG. I was placed in a middle seat and it was just miserable. At least it was a bulkhead row so I had legroom. The flight just never seem3d to end
This was a horrible experience. For a first class experience, my chair was held together by 3M tape - and I have a photo. The crew weren’t very attentive, somewhat dismissive and forgot my drink and snack, the chair reclined about 3 inches on a 6-hour cross country flight. I was also not informed that there was no lounge available in Newark airport because of renovations, so all around this was one of the worst experiences and I would actively avoid both American and Alaska Air going forward.
I’m impressed that we were on time in Sacramento after having a late departure in Newark and our made it. The staff was friendly and warm.
You were more on time than United. I'm so over united delays.
