Daily cleaning, installation of cabin HEPA filters on flights from New Mexico to Austin
Southwest and Allegiant Air have all waived their change and cancellation fees on flights from New Mexico to Austin. Confirm policies on booking site.
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Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Austin with an airline and back to New Mexico with another airline.
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Scores according to KAYAK customer reviews
Cons: "First class lav was filthy."
Pros: "landed close to on time"
Cons: "seat is uncomfortable, very basic first class amenities."
Pros: "Every thing except food"
Cons: "A couple more vegetarian choices would have been better!"
Pros: "All smooth."
Cons: "All okay"
Pros: "Surprised to find seat was comfortable.."
Cons: "the overhead storage was tiny!"
Cons: "Alaskan did away with the food & drinks on demand, part of which made virgin so special. Also internet did not work and documentation of it was wrong anyway, not good for work commuters. Flight was over a halfhour late taking off, however displays said ontime and sfo staff ignored the queue waiting to ask questions"
Pros: "Service with the attendants on beverages"
Cons: "Being delayed and bumped to another location..the flight was bumpy a lot..my hour and half lay over for the other location.."
Pros: "Efficiency and spotless plane."
Pros: "The food and drinks were good once they got there. Entertainment was adequate."
Cons: "The flight was delayed, the charger under the seat didn't work, the flight attendants said to just order food and drinks on the screen but it took at least 30 minutes for them to arrive."
Pros: "Ease of boarding"
Cons: "Paying for baggage"
Pros: "Great legroom."
Pros: "No one in the middle seat... friendly attentive staff. Clean plane."
Cons: "It was very nice no complaints"
Pros: "The flight, seating, and co Siri on of the aircraft"
Cons: "The crew welcomed us to SFO AT 4:41 pm. We taxied, then towed, to a construction site next to a parking garage out beyond the international terminal. We deplaned to the ground and boarded buses that traversed the airport back to the domestic terminals and we got to baggage claim 50 minutes later. Missed my bus north by minutes. Not happy!"
Pros: "I love the biscoff cookies. Smaller plane. I had legroom though!! Business as usual. Good flight decent take off and landing."
Cons: "You need a n/a choice. Bags were a little late. Seatac has a terrible congestion problem at curbside pickup Seat did not recline. Really full flight. Not Alaska’s fault that people get a little cranky."
Pros: "The flight was delay, but the ground crew did a stellar job in keeping us informed while we waited by making several announcements on the progress of our flight. The flight crew also did a terrific job turning the plane around so we could board. I appreciate their service."
Pros: "Brand new plane, first-rate crew, and quick boarding and take off."
Cons: "It took the ground crew a long time to get in position."
Pros: "The two of us were originally set to sit apart, but the staff helped us and for our seats together! We were bey grateful."
Pros: "Flight was delayed and I loved how engaged the cockpit and cabin and gate crews were in keeping passengers informed."
Pros: "Planes , Free movies , staff that appears they care"
Pros: "Flight attendants were nice"
Cons: "First time (and hopefully last) flying Alaskan. Boarding was ok, not the most efficient but it worked. Once aboard a predicted snow storm started (in Seattle so not the first time this has happened) and we had to de-ice. This process was exceptionally long, in fact so long that we had to add fuel for the trip. These two delays conveniently “timed out” the pilots, brilliant! Total delay was over 4 hours, all to be blamed on their ineptitude. Seems like the norm for airlines these days but this was blatant mismanagement."
Cons: "The free chat feature did not work on my iPad."
Cons: "Lost luggage"
Pros: "Easy on and off for a holiday weekend. Entertainment system worked well..."
Cons: "Texting service wasn't always working, suspect it follows if the internet was working.... Austin baggage claim needs improvement... 30+ minites for bags to hit belt."
Pros: "Ease of access Friendly flight attendants"
Pros: "I’m a tall guy and there was finally enough room for my legs on a plane"
Pros: "On time and uneventful. That's all I really want or expected. Alaska came through in flying colors (pun intended)."
Cons: "On my return flight it seemed that the attendants were trying to stop anyone other than the 19 or 20 people in first class from using the forward bathroom. On my flight out, the cabin was asked to "wait at row 6" for the bathroom to be free. That seemed reasonable, even though I was in row 6, and fair to ask. However, on my return flight they seemed to expect the entire rest of the plane to use the rear bathroom. That doesn't seem right."
Cons: "I should have been given a chance to pick my seat. I had to pay for an upgrade because I was give a seat in the middle of the last row"
Pros: "The entire process was fluid and easy. The price was great for a non stop flight between Austin and Seattle. I really appreciate that. Though I didn't take advantage of the in flight entertainment option of using a personal tablet, I thought that was an awesome idea. I'm interested in checking that out in the future. Staff was friendly and I didn't have to deal with any lines!"
Pros: "Time literally flew by. The staff were friendly, they're always on time or early, and they've never lost a bag."
Pros: "Got there safely and on time. The staff was very friendly, one stewardess interacted with everyone individually, thanking them for choosing Alaska Airlines."
Cons: "I'm tired of being crammed into small and uncomfortable seats. It seems comfort is only for people who can afford it. Headrests were non-existent. I'm not extraordinarily tall but the seat stopped just above my neck and felt like a hard, sharp surface rather than something soft and padded. And, of course, there's not enough leg room. Especially once the person in front of you leans back. I don't mean to sound petty but it felt like the airline was more worried about maximizing profits at the expense of their guest's comfort."
Pros: "Smooth experience all around"
Pros: "Crew is very nice and helpful"
Cons: "Seats are uncomfortable"
Pros: "The people who work for Alaska Airlines"
Cons: "I had a carry-on suitcase, but it wouldn't fit. It had to be checked, which was what I was trying to avoid."
Pros: "They left and landed early! The staff was pleasant and very helpful."
Pros: "The crew seemed good, including the front desk crew."
Cons: "The plane was late; so HOT inside while we waited."
Pros: "never booking with alaska airlines again"
Pros: "Surprised by how young their staff was. Fast, friendly check in."
Cons: "Flight delays, but not Alaska's fault."
Pros: "I got home safe and on time"
Pros: "wifi phone charging"
Cons: "I arrived later than most, since my connecting flight was tight. Unfortunately, other passengers had let their young daughter take my seat and didn't seem to understand that I wanted to sit by a window (having never flown to the northwest, I wanted to see the view). Didn't want to seem like a heartless adult, so I sat in the aisle seat in another row. not good! constantly jostled by people going to and from the bathroom. and the kid closed the window anyways! I saw people take someone else's seat on the way to Portland, but the original person asked them to move. Guess it's a common thing"
Pros: "The crew were all great."
Cons: "I had a window seat and the window itself looked like it hadn't been cleaned in quite some time. It was not only dirty but it was gross. Smears of what appeared to be a dried up liquid or something. Lastly, there were smeared boogers in several different spots around the window. I didn't want to touch anything. Seriously the nastiest flight I've been on."
Cons: "No closed captions --"
Cons: "YOU CHARGE TOO MUCH FOR OVERWEIGHT PACKAGE."
Pros: "Friendly staff, and the flight was pretty empty so I got a whole row to myself."
Pros: "My flight was inexpensive and convenient. None of the travel stress I hear about. Everything about the travel during my trip was on the money!"
Cons: "Good flight"
Pros: "Nothing nice to say about this flight."
Cons: "A red eye that boarded late-- Oof. I tried to upgrade to first class, but it was sold out. I had never been on an upgrade wait list before, so when I (very politely!) asked what my chances were since my name was next up on the screen. The attendant at the service desk was very snippy with me, as if I were being demanding or rude. I had a smile on my face, and spoke in a low voice, wasn't begging or sighing or guffawing. There was no one else at the counter, just me and the attendant who treated me like I was the most annoying loser he'd ever met, for no reason. The flight itself was so cramped that I couldn't sleep, of course. I was hoping to catch some shut-eye on this red eye, because I had to be at work in the morning. No such luck. Alaska really, really, really needs to open a mid-day flight from SEA to ATX. Only 5am and 11pm aren't cutting it, and both flights were jam packed. Six hours is an awfully long layover."
Pros: "Took care of us, gave us snacks and drinks, and pillows and blankets"
Cons: "Plane almost caught up in flames. Gas was filled through the entire plane. Had a big scare."
Cons: "There was no gate agent in Santa Fe. I had to leave two very expensive bottles of alcohol I’m the trash because they don’t have adequate staff to check my bag."
Pros: "Great crew"
Pros: "Great crew, clean plane."
Cons: "Bring back beverage service when you can!"
Cons: "Its okay"
Cons: "They could at least announce boarding group 4..."
Pros: "We were given sandwiches and drinks when our flight was delayed."
Cons: "We boarded our flight and then told there are maintenance problems. Our flight was delayed 4 hours."
Cons: "More beverages"
Cons: "Flight was delayed and they announced it was because they weren’t sure there was enough tread on the tire to land which didn’t give anyone a great feeling. Crew was probably on their last shift and just rude."
Pros: "Travel time was great"
Pros: "Free checked bag. Comfy seats back in row 27."
Cons: "The chairs can be more comfortable."
Pros: "The window seat of this plane is so closely placed to the window that you can hardly sit straight up and down. Food is non existent and one drink offered in 4.5 hours is bad service"
Cons: "Virtually everything"
Pros: "The flight was on time. The crew was friendly."
Cons: "Too little legroom."
Pros: "Friendly flight crew on full flight."
Cons: "Late take off"
Pros: "The crew handled the flight delay well."
Cons: "Having to wait in Chicago due to mechanical plane problems was a bunner!"
Cons: "After boarding the plane, it lost power. We sat at the gate with no air conditioning for almost an hour. While they tried to jump start the plane. After deboarding due to the heat (Dallas temps around 105 F), instead of telling us the next available plane to put us on was going to be 5 hours later, they delayed the flight 15-30 minutes at a time. This was a flight from Dallas to Austin and I could have rented a car and driven in a shorter amount of time."
Pros: "Good entertainment selection"
Cons: "Most was as expected."
Cons: "I didn’t like the fact I had to wait 5 and a half hours in the airport and not being compensated by the airline, who for some reason penalize anyone of their passagers if they are late or want to change a flight. I was also late for a meeting"
Cons: "Had a mechanical problem and took us 30 minutes to take off"
Pros: "Same as above."
Cons: "entertainment monitor for my seat did not work at all. also on all flights: I was not aware one needed one's own headphones to hear entertainment."
Pros: "I lost money, I came back a day later wish it wasn’t plan and is NOT ok ."
Pros: "Curteous. Prompt. On time."
Pros: "It was on time."
Cons: "Very small airplane for a 3 hours flight."
Pros: "Good Hospitality"
Cons: "Insuffecient supply of juices etc"
Pros: "easy on and easy off. ontime."
Cons: "would like more comfort in the seats and a pretty young lady sitting next to me."
Cons: "My flight was delayed an hour plus and I missed my rental car reservation. So now I'm stuck wih no car."
Cons: "Cramped seating"
Cons: "I bought travel insurance as I do with any trip. I have a complicated family emergency that forced me to call off the trip. Being that I bought trip insurance, I felt good. Well turns out they make you jump through so many hoops that your travel insurance fee is useless. I sent a letter to Allianz (the company that handles the travel insurance) and blasted them for their insensitivity in a difficult time. Going forward, I will not be purchasing travel insurance in the future. It may sound irrational but if you think about it, travel insurance is the tax on gullible people. You hear travel insurance and one assumes that if you spend the extra money on the insurance and something comes up, you can at least get much of your money back. Don't count on it! It's a 1/1000 chance they will do the right thing so the odds are not in people's favor. If you want to be smart, use the money you would have spent on travel insurance on some pre flight cocktails at the airport bar. Air travel is hellish enough without scams like Allianz!"
Pros: "the plane was very new and in excellent condition"
Pros: "Full can of tomato juice, head rests on the seat, relatively roomy seats and happy attendants."
Cons: "The fact that we didn't know we were supposed to go to American Airlines to acquire our boarding pass. A heads up would've been appreciated."
Pros: "Love these Non-stop to Austin even though they are always full. Thanks for this luxury of non having to transfer in Dallas."
Cons: "The down side is that these planes are smaller so we didn't have any entertainment and therefore no place to charge digital devices. There is however, wifi to purchase."
Cons: "Delayed waiting to unload fuel, then delayed again after they broke the tow-bar and had to inspect the nose gear. Hot cabin while waiting."
Pros: "Everything was timely, courteous & pleasant. The aircraft was very clean."
Cons: "Was very stuffy and hot. Plane never cooled down."
Cons: "Delayed for 4 hours"
Pros: "I liked the 2 x 2 seating arrangement. Leg room was adequate."
Pros: "I got these flights for dj jobs I had under a us p2 visa. My original flight to dallas was delayed from 12:56 to 8pm which would of landed me in dallas at 2:21am but the club Fat Rabbit closes at 2am Which in fact was a 1300 (US dollar) loss. I re booked my ticket to Austin from Vancouver this morning because the only reason to go dallas was my job. Was supposed to fly in have dinner play music get back on the plane n go Austin but going to dallas was irrelevant and a 7 hour delay was absolutely ridiculous."
Cons: "The fact I lost 1300.00 us has pissed me off I'm contacting AA about this I have my visa papers n contracts to show proof if not action is taken i will be contacting a lawyer"
Cons: "Delayed on the ground and didn't make up any time in the air. Arrived 45 minutes late."
Pros: "WHAT FOOD.,,,,,,.AA DOSE NOT FEE US OR HAVE ANY ENTERTAINMENT,"
Cons: "NOTHING AA IS JUST AS BAD AS FIJI AIRWAYS"
Pros: "New plane with leather like seats and good entertainment system."
Cons: "Board keeper rude to several guest who didn't want to check in their bag when there was plenty of room on the flight."
Pros: "Both power and USB plugs at each seat. Entertainment options not bad."
Cons: "Very narrow seats with little leg room. Reclined seat in front of you is right in your face."
Pros: "Nothing at all"
Cons: "Worst airline I have ever used. Continuously bad experiences."
Pros: "once i was allowed to board the flight attendants were kind and apologetic"
Cons: "they overbooked the flight. when I asked for clarification about what I should expect, people at the gate were rude for without provocation. They told me I had no seat and were unapologetic about their mistake. when they, at the last minute, said there was room, they assigned me a seat that was already taken."
Pros: "Crew were friendly and helpful, the magazine was worth reading and the flight was smooth and on time."
Cons: "The seat felt like a wooden block was strapped to my back."
Pros: "They sat my family together and the crew was amazing."
Cons: "The seats are really uncomfortable and the flight was really packed with all this covid stuff."
Cons: "I had problems with baggage and Allegiant staff at the airport were very unhelpful."
Cons: "A place to out my bottle of water"
Pros: "Boarding was super smooth,"
Cons: "Offer some type of entertainment, ie internet or something"
Cons: "I booked two tickets at the same time through kayak and was assigned a seat not next to my son! Because the flight was fully booked there was no ability to rearrange seats."
Pros: "Nice crew. Friendly and responsive"
Cons: "Recliner chairs"
Pros: "Flight attendants were great."
Cons: "Bag check agent could have been a little more friendly."
Cons: "Flight itself was great. Seats are very narrow"
Cons: "Be on time"
Pros: "The price was excellent."
Cons: "The flight was delayed for two hours."
Pros: "Crew was friendly and helpful"
Cons: "Offer at least water at no charge."
Pros: "The boarding wasn’t smooth, there were 3 women at the podium listing zones and it was very mumbled and low, quite hard to hear despite the small area dedicated to Allegiant passengers."
Cons: "The women at the podium listing flights could have been friendlier and more customer service oriented... there was a lot of mumbling into the speaker for boarding ... and the person kept giggling into the mic. Once past boarding, everything was great !"
Pros: "The crew was great. The flight arrived early and boarding was smooth. Seats were not that great. Would definitely fly with them again."
Cons: "A free beverage and snack."
Pros: "Great fares even for last minute booking."
Cons: "Services and comfort as expected for the price."
Pros: "The crew was great. We left on time and arrived on time."
Cons: "I wish water was free. That is the only thing I don't like. I understand it's a cheap airline so everything cost extra, which is fine. But come on, water should be free."
Pros: "Definitely the price. Boarding process was pretty quick. Flight attendants seemed nice."
Cons: "Left a little late, but still arrived on time, so that was okay. Seats aren't the most comfortable, but that's expected. Was still able to get a little nap in."
Cons: "Fight was changed then late"
Pros: "Nothing, honestly. Constantly delayed, cheap airline with forced fees, only one I could take and I can’t believe you exist. You have horrible customer service"
Cons: "I will never fly you again. Sure you don’t care."
Cons: "Late departure without any explanation. TSA really under staffed."
Pros: "The check-in line moved quickly and our representative was very friendly and encouraged us to download the app rather than pay for boarding passes. Good experience all around"
Pros: "Everyone from desk to gate to crew were very friendly. I like alla carte airlines for thier value. I dont need a free soda for and extra $100 ticket price."
Cons: "Needs better organization during boarding. Everyone piles up near the gate. Thry can copy Southwest and make the process smoother."
Pros: "Pretty empty flight so we were able to change seats. Good thing because my family wasn’t sitting together-$12 to pick or change seats ahead of time. Just be prepared and knowledgeable about this airline and other budget airlines and you will be satisfied. - pay for bags in advance, Try to weigh your checked bags before the airport, Bring snacks or drink on flight - otherwise you have to pay for it. Trenton and punta gorda airports are small, you have to walk to the plane. I love the small airports, no lines , easy parking!"
Cons: "Seats aren’t that comfortable and don’t recline even a bit, tray table is small."
Pros: "The entire crew we're so accommodating and Robin was hilarious, made the hassle of traveling enjoyable and entertaining."
Cons: "Nothing all was great!"
Pros: "I’m 5’10- tall for a woman but average height I’d say overall. I was so cramped in that seat that next time I will choose another airline to get more rom."
Cons: "No free water?! That’s just cruel considering the flight was over 2 hours."
Pros: "I chose this flight knowing it was gonna be a little cramped and no snacks. But I loved the price, so I booked it. The unexpected bonus was the crew. They were down to earth and funny."
Pros: "The service is not extravagant but completely adequate. Also, it is very consistent every time I fly them."
Cons: "Nothing at all."
Cons: "Lands in South Terminal of Austin’s airport, meaning you have to shuttle 8 miles to get to main terminal or long term parking. Unbelievable! Very inconvenient..."
Pros: "Boarding at the new Austin South terminal was a breeze!"
Cons: "It's ridiculous to make passengers keep their personal items on the floor when most of the overhead lockers are empty. Ridiculous and dangerous."
Cons: "I understand that Allegiant has a pricing structure to implement, but forcing passengers to keep personal items between their feet when most of the overhead compartments were empty was just insulting and ridiculous - not to mention dangerous. In the event of extreme turbulence (or worse), all those personal items would be flying around the cabin."
Pros: "On the way there and back the staff was friendly, the flight was smooth and and overall everything was just great. This was my first time flying with Allegiant and I will definitely do it again."
Pros: "Boarding speed and flight"
Cons: "Uncomfortable seats, does not recline, even water is for sale."
Pros: "Very cheap ticket Non stop flight to HTS with excellent service. Eat before the flight. It is a short flight but if needed bring your snack... airports near big cities..."
Pros: "Departure was on time and arrival was a little early! Nonstop flight was great!"
Cons: "Seats are a bit cramped and their is no pocket on the seat back to put your water bottle or book"
Cons: "We were moved gates a few times. Delayed a few times, finally on a plane and they deboard the whole thing. No one seemed too apologetic at all. Pretty much who cares, after spending money and being moved all over seeming like they cared would've been nice."
Pros: "Crew was nice"
Cons: "No wifi"
Pros: "They offered a direct flight from Cincinnati to Austin. The price was good, even though they charge for carry on."
Cons: "They land at the Austin airport, kind of. Once we landed they took us to a Remote terminal which required waiting for a bus to fill up and then take you back to the actual airport. There was no quick way for the bus to return and it has to drive for 15 to 20 minutes to get to the main airport. I took 1 complete hour from when I landed to when I got in my car in lot D."
Pros: "Quick boarding with priority access Friendly staff"
Cons: "Unclear boarding instructions. Both flights roundtrip were delayed about an hour. Wasn't advised of seat changes and reasons why. Mobile passes were unavailable due to a system issue gate attendants had to check manually. Bring own snacks or eat before flight and provide your own entertainment. Seats not reclining are uncomfortable. Not suitable for someone with back issues. First flight was uncomfortably cold return flight was uncomfortably hot."
Pros: "Well, it was a somewhat inexpensive flight out of a convenient terminal."
Cons: "I say somewhat cheap, because by the time they ala carte everything, it's not so cheap anymore. As in no longer cheap enough to justify the bare bones service. The flight attendants are basically candy salespeople. I typically need help putting things in the overhead bin, but the flight attendant actually told me it wasn't her job. That indeed may be the airline's bad policy, but she also thought her way of expressing it was appropriate, which it is not. That has to come straight from the top. Also, what kinda janky airline doesn't serve complementary water. Probably the biggest deal though was that my flight was delayed for 2 hours both ways due to a maintenance issue. I know air travel is fairly safe, but given the track record of both Allegiant and Airbus, I was a little worried during the flights. Even though this particular route is convenient for me, I'm going to avoid Allegiant."
Pros: "The idea of a more competitive airfare. New South terminal in Austin is nice. Parking is cheaper. Food truck and outdoor seating are nice."
Cons: "No wifi. No entertainment options. You have to pay for snacks and regular drinks- even water."
Pros: "That fact that they did not suply even one free bottle or cup of water is awful. I was very thirsty but did not get a drink because they chaged $2.00 for one bottle of water, and the is just plain wrong."
Pros: "Low cost, great service, arrived 20 min early"
Cons: "Seats were kinda tight but I'm sort of used to that"
Cons: "I paid more to be upfront so I could get off plane faster but there was no room in overhead because people had put their carry on and personal items. I also didn't like that drinks weren't complimentary, especially beings that it was a 3 hour flight."
Pros: "Smooth boarding"
Pros: "Cabin crew was very helpful and polite. One in particular expressed a great sense of humor throughout the flight and had a great rapport w/ passengers. Flight was on-time. Fare was $111 compared to around $375 to Orlando. I was able to fit this flight into my scheduled so saved the company $$."
Cons: "Can't blame Allegiant for a noisy child, but there was a child across the aisle from me who shrieked and talked loudly THE WHOLE FLIGHT. I was trying to sleep and was NOT pleased. I like a good fare, but selling a can of Coke on the flight for $2 seems a bit extreme. Glad there are cut-rate airlines out there as an option, but I won't be flying them any more than necessary."
Cons: "They arrive to the airport over an hour early and went to the desk we're asking them to print my ticket they informed me that they cannot check me in at the desk I had to do it online I didn't have the ability to do that so therefore I miss my plane"
Pros: "Great price ."
Cons: "Landing in Austin and having to walk down a wet slippery ramp and then across the tarmac in a thunderstorm ... got VERY wet . How about a cover ?"
Pros: "Airline was great. Told us right away they were only going to do one drink service so we could order two. Left on time and had no issues. Would definitely fly with them again. Even though you have to pay to check a bag, it's still a better deal than any other airline out there. People need to stop complaining about the extra fees, do you want cheap or not."
Cons: "Nothing. Was exactly what I expected for a $35.00 flight."
Pros: "The price."
Cons: "Having then bill me for each little thing."
Pros: "It's a cheap direct flight. Seats don't recline, so if you're tall, you won't have anyone leaning into your knees."
Cons: "The seats are really packed in, and people kept slamming into my elbow as they walked down the aisle. De-planing was a bit chaotic, I don't think many of these people fly regularly, and were having some serious heebie-jeebies at their bags being in an overhead compartment not immediately above their head. So before anyone was mobile or doors were open, there were large pieces of luggage being passed around through really crowded spaces. Chill, people. The baggage carousel at the new terminal was poorly designed, shutting down when people went to pick up their bags. It took awhile to get our bags, and we were scolded by the staff for tripping some sensor. I don't know what universe y'all live in, but in this one, you have to move close to the carousel to lift your bag. So the sensor tripped like three times and people were unhappy."
Cons: "The upgrade standby list was never cleared. My production assistant was number 1 in line for an upgrade and didn’t get it because someone at DEN forgot to do their job."
Pros: "We arrives early."
Cons: "Very long walk to next gate. No golf carts wanted to bring US. Wife is pregnant"
Cons: "Delayed 1.5 hrs because of broken bathroom in orginal plane"
Pros: "Departed and arrived on time."
Cons: "Legroom was minimal."
Cons: "My suitcase handle was broken"
Pros: "Pilots did a nice job."
Cons: "Speakers at boarding gate mostly inop and didn’t hear announcements."
Pros: "Food, Snacks"
Cons: "Leg Space"
Pros: "Liked that there were outlets"
Cons: "Cramped seating"
Pros: "crowded, hot"
Cons: "Pilots driving waaaay to fast"
Cons: "Plane was delayed.. Rude customers"
Cons: "Seats were small with not much leg room"
Pros: "Quiet and comfortable"
Cons: "No movie or tv"
Pros: "Enjoyed the stroopwaffels that were handed out as snacks."
Pros: "The window seat"
Pros: "Refer Austin to San Francisco"
Cons: "Refer Austin to San Francisco. I do not like being the one that is negative in a rating but our experience with simply untenable. I observe the most of the passengers were also unhappy and openly complaint."
Pros: "The direct TV was free on this leg of my trip"
Cons: "These "free" snacks are S-T-A-L-E."
Cons: "Only water"
Pros: "Can not think of anything"
Cons: "2hrs late"
Cons: "Coffee pot didn't work"
Cons: "Pretzels were the only food option"
Pros: "this was my first time flying alone and everything went smoothly"
Pros: "The staff was nice and we arrived 40 mins early!!! That never happens!!"
Cons: "Water only"
Pros: "Both flights were on time. The planes were new and clean."
Cons: "I didt like the sits. I dont nike the snack. There is no tv."
Pros: "quick and efficient way to get to O'Hare."
Cons: "No outlet to charge my phone"
Pros: "Very polite and helpful staff"
Cons: "Food could be better"
Cons: "It was a good trip. I liked it a lot"
Cons: "These stroopwaffels are too sweet."
Pros: "They double booked my seat and forced me to sit in an emergency exit row. Pretty sure this is against FAA regulation."
Cons: "Everything, United blows"
Pros: "Biggest hassle of many flights these days is dealing with on board luggage. If people insist on bring all luggage into the cabin, they should be required to have one piece under the seat and only one overhead."
Cons: "Drives me nuts to find there is no gate available when we arrive."
Cons: "See above"
Pros: "Boarding and de-boarding seemed quicker than other flights on other airlines"
Cons: "Noisy/ squeaky seat"
Pros: "Everything was fine"
Pros: "I liked the fact that it was non stop to Denver."
Cons: "I did not like waiting on the plane for over an hour while the plane waited to get fuel."
Cons: "Wifi did not work. Limited food & beverage choices."
Cons: "Second, much longer, leg didnt have free streaming from a personal device. You were asked to pay $8 to watch TV and movies."
Pros: "Fast boarding"
Pros: "Easy enough"
Cons: "should have happened yesterday."
Pros: "Very good"
Cons: "Always delayed with frontier it’s ridiculous"
Pros: "Yes it was. People were very nice"
Cons: "All was great"
Cons: "We departed 45 mins late with no explanation"
Pros: "easy boarding"
Cons: "Stewards where non-interacting disinteresting, bored or who knows what, Plane was nor full, sat a seat most of the trip. SOOOOO Cold all the ladies around me were wrapped up, including myself"
Pros: "Nothing exceptional or horrible"
Cons: "Really delayed, supposed to leave at 8, didn't leave until after 11"
Cons: "my car broke down on the way to the airport"
Pros: "Great way to be able to travel more often with such low fares and available flights."
Cons: "Unaware that it was landing at super far, remote south terminal."
Pros: "Almost an hour! NEVER AGAIN"
Pros: "Boarding was fine ,no food or drink And charge for small carry on luggage $50-I don’t like it"
Pros: "This airline is completely disorganized and with no apologies. I waited an hour in a bag drop line and then an hour and a half in the plane with no real explanation as to why. Planes are super bare bones which is fine. They just seem to be incredibly understaffed and unorganized as a company. All of the attendants and desk workers were trying their best but were set up for failure"
Cons: "This airline is completely disorganized and with no apologies. I waited an hour in a bag drop line and then an hour and a half in the plane with no real explanation as to why. Planes are super bare bones which is fine. They just seem to be incredibly understaffed and unorganized as a company. All of the attendants and desk workers were trying their best but were set up for failure"
Pros: "Literally terrible service"
Pros: "I dont like flying"
Cons: "I arrived 2 hours before my scheduled flight time but had to wait for at least 15 minutes before anyone came to the counter."
Pros: "Everyone was very nice and funny. Definitely going to use Frontier even if they cost more. The pilot gave us a smooth comfortable ride. The staff all around were absolutely professionals and kind to boot."
Cons: "The fact you wont accept gift debit cards or money. I kept my credit cards home for safety reasons. I could not buy anything. The isle was hard to walk down It was very small."
Cons: "No consideration for customers"
Cons: "Excessive delay (more than 30 min) in baggage claim at Austin"
Pros: "Absolutely nothing"
Cons: "Maintenance delays, nobody from Frontier knew anything. Just a very poor experience."
Cons: "I arrived 20 mins before departure and from front desk agents would not issue a boarding pass because they said they were already boarding and I wouldn't make it to the gate. Their only solution given to me was to fly to Denver the next day for a layover and fly out to my final destination the next day after that. I was encouraged to find another airline too."
Cons: "I'd rather get bumped off a United flight and sleep on the floor airport than fly Frontier. Do yourself the favor and spend the extra money. You'll at least get a free carry on, and be able to recline your seat."
Pros: "Crappy cramped seats that you have to pay for?! All the extra fees make the flight more expensive than better airline companies like American airlines"
Cons: "Kept us on board with little to no communication for an hour and a half after landing"
Pros: "Quick flight"
Pros: "It was fast"
Pros: "Overall service"
Cons: "Baggage fee for carryon"
Cons: "No frills to the point of passenger despair. Budget airline to the T."
Pros: "No issues"
Cons: "Everything was fine"
Pros: "Poor quality airline. Will never ride the airline again."
Cons: "Frontier service."
Cons: "Boarded late again with no communication from any frontier reps"
Cons: "You get what you pay for"
Cons: "$35 to bring one bag"
Cons: "Boarding in Orlando was a mess No entertainment at all, even the seat couldn't go back"
Pros: "I have heard lots of negativity about these flights being delayed for long periods or not arriving on time to destination, but this flight was perfect. They do nickel and dime for everything, but the initial price of the flight is so cheap, it's understandable in my opinion."
Pros: "Terrible experience. Never flying Frontier again. You guys need to call me. 720-212-5198."
Pros: "The fares are unbeatable"
Cons: "Consistently late."
Cons: "Had to pay for food and soft drinks"
Pros: "Attendants were super kind and efficient."
Cons: "I didn't eat and there was no entertainment."
Cons: "The frontier staff was unprofessional. I paid for my seat in front and due to a frontier error, they were trying to force me to sit in the emergency exit row which I cannot sit in due to personal issues to begin with. The staff had extremely inappropriate conversations including the comment "are the pilots trying to kill us?" They yelled at each other in the middle of the flight in front of all the passengers and threatened that we could not take off until someone switched their seat, a seat I PAID for to sit in. The entire experience was a nightmare and I will stay home before flying frontier ever again. Worst experience of my life."
Pros: "See aforementioned."
Cons: "Wish that you cou;d use Apple Pay or at least a credit card to purchase snacks/drinks, etc."
Pros: "See comment above."
Cons: "See comment above."
Cons: "Lost my baggage and had to spend two days boarder line harassing them with phone calls about where it was. Their company had poor coordination especially at the Austin airport about baggage location and recovery. I will never use frontier again, I'll spend the extra $150 for more reputable and respectable airline."
Cons: "Service was poor and comfort was awful"
Pros: "Pilot did good job navigating thru turbulence."
Cons: "Did not serve beverage."
Pros: "It's cheap."
Cons: "I feel like a piece of meat flying high in the sky, trying not to die."
Cons: "No coment"
Cons: "Cheapness got the best of Frontier at long last and while my outbound flight was OK, we suffered through an inexplicable two hour delay returning as the passenger computer systems all crashed and a member of the flight crew had to, at long last, go through the cabin and count off each passenger in person. Meanwhile the flight attendants, who all seemed like minimum wage temp workers, had no idea what was going on and could not help passengers. All very disorganized and unprofessional - followed by the offer of $2 for a soda. Avoid."
Airlines flying from New Mexico to Austin have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New Mexico to Austin
Masks required on board, masks provided on flights from New Mexico to Austin
Social distancing seating
Middle seats unavailable to book on flights from New Mexico to Austin
Testing for antibodies, testing for symptoms for flights from New Mexico to Austin
Waiving of change fees. Search flexible flights from New Mexico to Austin