Daily cleaning, installation of cabin HEPA filters on flights from New Mexico to Des Moines
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Scores according to KAYAK customer reviews
Cons: "It was pretty hot."
Cons: "The entertainment was fine, but the flight tracker was off. It tracked two different flights- neither was the flight we were on."
Cons: "Flight delayed over 4hrs ruined my entire work day and travel plans"
Pros: "The free WiFi is great!"
Pros: "While printing boarding pass at kiosk, I was offered complimentary checking of my carry-on bag for my comfort/not having to schlep through big airports. Plane had huge amount of carry-on space. All personnel were friendly, protocols seemed efficient."
Pros: "Crew try to be polite."
Cons: "Need to be on time."
Pros: "Crew was a happy one"
Cons: "Long wait time to board flight was delayed by 45 mins. Baggage delivery was slow."
Pros: "Easy flight, friendly people"
Cons: "Nothing, service was top notch!"
Cons: "Had the exact same meal on both of our flights. Flight from Seattle was one hour late in departure."
Pros: "Crew were nice and helpful especially with our special need kid."
Cons: "Maybe Terminal C6 for boarding can be in a more convenient place at Boise Airport."
Pros: "Everything was good"
Pros: "Premium class has great legroom on 737-800. Crew was friendly. Seats were comfortable."
Cons: "The restrooms on the 737-800 are tiny and cramped. The landing in Boston was quite a jolt."
Cons: "Great and smooth flight with a very friendly crew!"
Pros: "no, I had to sit in a middle Seat but that's because everyone loves flying alaska"
Pros: "Sandwich was tasty. Got a whole row to myself, in an otherwise packed flight. Crew was nice."
Cons: "Sandwich was pricey. Got glared at and eyeballed, for having a whole row to myself. LOL"
Pros: "The crew was very nice, and there weren’t any issues on the flight."
Cons: "We sat in the back of the plane on the way to Boston and felt very nasceous by the end of the flight because of all the turbulence. But, of course that isn’t the Alaska’s fault."
Pros: "Very faster arrived."
Cons: "No meals."
Pros: "Short flight."
Cons: "That the airline changed our seats at boarding and all we could see out the window was the propellers."
Pros: "No one in the middle seat... friendly attentive staff. Clean plane."
Cons: "It was very nice no complaints"
Pros: "Comfortable seats & food was okay"
Cons: "Issues with payment as they said “due to booking through kayak” and it delayed my check-in and again when boarding... and then had to pay again in order to board the plane. They flight was then delayed an additional 1.5hr due to “emergency pieces missing”. They also lost my bag... and I’m traveling across the country with an infant."
Cons: "alaska was just running behind today. boarded 15 mjnutes late and touched down 40 mjnutes behind schedule. should have gone southwest"
Pros: "Great service"
Pros: "On board staff was great. Flight was great."
Cons: "I bought tickets with the understanding a normal carry on was ok. When I arrived at the gate for our flight we were told Alaska had a new policy that started 6/4 (we were flying on 6/7) that only allowed a much smaller size carry-on. If suitcases didn’t fit the new smaller size rules one had to pay $25 and check it. We have three people flying round trip - that would add $150 to our total. I shopped carefully for low fares. Many people on the flight had to pay at the gate. Not cool Alaska."
Pros: "The entertainment was fantastic."
Cons: "It was freezing cold and they didn’t have any blankets. It was about 90 degrees outside so most of the passengers weren’t dressed did the frigid temperatures inside."
Cons: "Cramped seats not much room. Kisok to check bags hard to use or did work at all"
Pros: "Extra leg room in economy."
Cons: "Only 3 bathrooms for the entire economy class. The cabin was freezing."
Pros: "Flew in premium economy - relatively comfortable. They had really good cheeseburgers for sale. The flight attendants were all professional. Had a special captain who came out of the cockpit to speak to the passengers over the intercomm. He was funny, personable and helped get the flight off on the right foot. I have about 350,000 miles with Alaska and about twice that number on other airlines. This was the first time I ever experienced such a personable interaction from a pilot. Flight attendants can be entertaining but pilots usually are too serious to make the passengers happy to be on board."
Cons: "They did not have Priority boarding for first class and MVP."
Cons: "For an Airline going to and coming a Spanish speaking country. They must provide a Biligual stuff. This is my third time noticing the struggle of customers when unable to communicate a stuff not able to help with this communication and having someone else assit with this. It was very upsetting for me. Even more because in one of these situation my own mother was one one people struggling with."
Pros: "on time"
Cons: "seats could have been a little more comfortable"
Pros: "Just to improve the meal"
Cons: "The crew are not helpful in assisting the customer"
Pros: "Crew was very upbeat and helpful."
Cons: "My seat would not go back. The food was not great- I got a burrito that was too hot to eat at first and was mediocre plus a dry, very crumbly slightly sweet snack with very little flavor- no choices for a gluten-free diet. The worst part was getting through the Mexico City airport and immigration, which Alaska can't do much about, but I barely had time to make my connection even with a 2 1/2 hour layover."
Pros: "Easy, on time, arrived early!"
Cons: "Flight was cancelled and I was inconveniently scheduled to fly out about TWELVE HOURS before my originally scheduled flight. Unbelievable."
Pros: "Everyone was incredibly nice and professional"
Cons: "The only complaint would be there were no more cheese and fruit plates left by the time they got to 30 C"
Pros: "I love the ability to stream movies on your own devices."
Cons: "The movies would 'skip' missing whole scenes at times."
Pros: "The service, attention and remarkable staff."
Pros: "Helpful staff"
Cons: "The food wasn't good and they run of food to buy."
Pros: "Had to spend 550$ to book another airline. Not sure if they were overbooked or what. No checked bag. I don't understand"
Cons: "Service was terrible"
Pros: "Friendly crew. On-time flight. Decent coffee. Safe arrival."
Pros: "Boarded and left on time. Short flight so I can't speak to the food or entertainment offerings. Crew was pleasant although probably at the end of a long work day. This is no small thing for people who must deal with the public all day in a small space. It was appreciated!"
Cons: "Nothing to complain about. Nice quick and efficient hop."
Pros: "Movie selection Food options Flight attendants"
Pros: "Accomodating counter people and crew."
Pros: "Fairly expedient"
Cons: "The following day travel experience via Alaska"
Pros: "Good service"
Cons: "Plane was very cold"
Pros: "Crew was kind and helpful. Very clean and made sure we were able to sanitize and keep our area safe."
Pros: "As always the Delta crew was super friendly and helpful and made the trip very enjoyable."
Cons: "Everything was perfect"
Pros: "I like the comfortable seats and the entertainment feature found on every seat."
Cons: "Not much. Delta is superior"
Pros: "I liked that is was a short flight"
Cons: "Plan was old. Seats not comfortable. Plane not clean. Flight attendants not attentive. A lady stored her carry-on on the floor in front of her and she was in the emergency row! Attendant walked by before takeoff and said nothing! Really?!"
Pros: "Even though they were just serving water and coffee. The attendant took it upon himself to retrieve the Ginger Ale i requested!"
Cons: "The seats are tight. but hey its an airplane, what can i expect!"
Cons: "I used 7900 points to upgrade to “comfort” and nothing about it was comfortable. I was squashed between a window and a large man and my tv screen kept flickering on and off. I actually felt like I had less space overall than I would have in a regular seat."
Pros: "The seat was very comfortable even as a basic seating and the entertainment options were great."
Cons: "The voice from the pilot was very loud and would be too much if I had my headphones on."
Cons: "Disembarking could be more efficient"
Cons: "I now know the downside of buying through Kayak, the ticket is non-upgradable even when seats became open and I offered to pay for the upgrade."
Pros: "The attention to detail from the crew, and the friendliness"
Pros: "Boarded quickly and we made up plenty of time when we were only 15 mins late for take off."
Cons: "Baggage broke our baby stroller. Banged up, heavy deep scratches, and won’t lock properly nor will it release the brake phone portly where one wheel won’t unlock without much luck. Waiting to see how they correct this very expensive issue. And the vegan tapas option for food was not good at all. Ended up staying hungry for the duration of the flight. But my wife enjoyed her turkey sandwich."
Pros: "Nice crew, clean plane"
Cons: "Stuck in hot plane for an hour because of plane traffic. Not really deltas fault but c’mon"
Pros: "Quick and easy."
Pros: "I loved flying delta comfort. I’m going to do it more often."
Pros: "On time. Seat upgraded seat to Delta Comfort plus, courteous flight crew, music before take off and landing."
Pros: "The chargers worked in neither airplane."
Cons: "The chargers worked in neither airplane."
Cons: "It was smelly. Anyone who does not smoke can smell old smoke. Yuk. Also, smells like a neighboring passenger has bowel issues. Ick"
Cons: "Almost an hour late leaving the gate."
Pros: "Upgrade to ComfortPlus"
Pros: "The flight was on time. Airport personnel were courteous & efficient. Airplane was clean. Pilot was friendly. A passenger had a peanut allergy so Delta distributed almonds, instead. Nice. Overall, I like Delta."
Cons: "Leg room was just barely adequate. It was a small plane-nothing could be done about that."
Pros: "Great airline stewards"
Cons: "Suggestion- Overhead bin should be assigned to the seat the person is seated in."
Pros: "All good"
Pros: "the plane was large, we departed on time, the flightcrew was extra friendly and attentive"
Cons: "Seat were tight and the upgrade fees and not affordable"
Pros: "I don’t know what Delta could have done better on this two leg flight from Albuqueque to Miami via Atlanta . Yes we were in First Class and it was a (groan) 6:05 AM flight which meant that we were probably on time. But Delta’s 737-900 (to Atlanta) was very comfortable, the crew did everything well and the breakfast was quite good. (Make sure you try the quiche). We had the same crew on the next leg to Miam, who were surprised and gave us a warm welcome. There were only snacks in 1st for that short segment, but they were all we wanted."
Cons: "Air turbulence over the Midwest storms."
Pros: "The food that was served was good. The crew was attentive and nice ."
Cons: "Comfort seats didn’t seem like much different than reg seats. Didn’t like the cattle call boarding process at lax ."
Pros: "They must deliver my missing bag on top most priority."
Cons: "All four checked baggages received up to Mumbai. I handed over to domestic jet airways all four bags as per the system at Mumbai. But at the end I received only three baggages at Ahmedabad. I informed jet airways about one missing bag. They have acknowledged it and the missing bag was to arrive at Ahmedabad in the next flight. I am still waiting for the missing bag."
Pros: "The plane went where it was supposed to go."
Cons: "The crew forgot to turn the heater on in -3°F creating a situation where the lavatory water lines froze. This caused a two hour delay which made me miss the second leg. Because I missed the second leg I was put on the very last flight out of ATL and got to spend Xmas eve in the airport."
Cons: "Haven't made it yet... still on standby in later flight"
Pros: "The temp"
Cons: "It was too hot."
Cons: "Nothing. Delta is the best airline in North America"
Pros: "Everything went smoothly."
Cons: "Delayed boarding as the first flight of the day"
Pros: "The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport."
Cons: "The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through."
Pros: "flight was on time, food was good"
Cons: "entertainment was not working, not enough legroom"
Pros: "Flight departed and arrived on time"
Cons: "Long time standing in line. People are confused by zone boarding. Stood 30 to 40 minutes in line."
Pros: "Smooth flight"
Cons: "The entertainment on the app, bring back the good old tv's on the flight"
Pros: "The first flight was fine. On time and the crew was very nice."
Cons: "The second flight was not okay. We had to switch planes after we were in an ready to leave. Over a two hour delay and lots of confusion , we finally got to our destination."
Pros: "When I finally got on a flight (see what I didn't like), the crew was very helpful and the flight was comfortable."
Cons: "When I checked in online, I received boarding passes for the first two legs of the trip, but was told to see a gate agent in Amsterdam for the boarding pass for that flight. It turns out that there was a problem, attributed by one of the KLM staff that I talked with to "a communication problem between Delta and KLM." As a result, I was finally given a stand-by boarding pass. Since the flight was full, I was denied boarding. After hours of trying to figure this out, the KLM staff put me on a flight for the next day and organized a stay at an airport hotel. The KLM staff were very nice, but it seemed to take a very long time to figure this out. They also failed to note that the denial of boarding in the records, which caused a problem in my return flight. The upshot: I missed a follow-on flight to Budapest and had to pay a huge rebooking fee for that missed flight. I also missed a day of my vacation."
Pros: "No problems curling up against the bulkhead and going to sleep. Crew was very considerate about not broadcasting messages to awaken travelers during this overnight flight."
Cons: "Was a bit warm but in a full plane what can you expect?"
Cons: "Asked for hot tea but what I got was barely tepid."
Pros: "First class stewardess was excellent."
Cons: "Seat seemed to have limited ability to recline."
Cons: "I felt singled out by the gate agents for this leg of the flight. The gate agent called me out twice - once just to check if my carry on fit into the sample size container. Then she did it again when we were boarding. I know she knew she'd already asked me before. Because afterwards, she tried to play it off, laughing and saying "I'd already asked you, didn't it". My carry on fit with ease. There were people with larger suitcases all around me but she continuously singled me out."
Pros: "Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great."
Pros: "Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)"
Cons: "A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta."
Pros: "Seats, video and overall comfort are all very nice on the new 900's."
Pros: "crew was great"
Pros: "The crew was great"
Cons: "All seats were booked, no covid-19 social distancing"
Pros: "Seat was comfortable and the crew was friendly and helpful."
Cons: "They couldn’t have done anything better, I guess their protocol was a bit different because of covid-19 but they did very good and I’m not sick!"
Cons: "Never heard the announcement for boarding resulting in me missing my flight. If it were just me I’d say all my fault but there were 12 people that did not hear the announcements."
Cons: "Our family of 7, with 5 kids aged 7-14 were spread over the plane. It has been awhile since I flew AA...No entertainment system like United Airlines."
Cons: "First time we have flown First Class on American Airlines and service was outstanding and perfect! Thank you for an amazing experience!!"
Cons: "Lack of a crew delayed flight 4 + hours."
Pros: "The seat was super comfortable, because of o lot of place for legs"
Cons: "The crew sometimes seems not to be happy with the passengers"
Pros: "Boarding was quick"
Cons: "Power in the airplane to charge phones. A form of entertainment would have been nice"
Cons: "Was delayed a lot"
Cons: "Flight was delayed and we almost missed our connecting flight, but the pilot was on our side and we made it just in time!"
Pros: "Someone got sick but the crew helped her right away. An ambulance was already waiting for her. Flight despite this arrived on time."
Pros: "Much better flight in 1st class than in cattle car. Not happy about the extra cost just so not to be misrtsble."
Pros: "Like clockwork. New plane."
Pros: "Comfortable seat, no middle seat on my side of plane."
Cons: "the fact that they rushed everyone only to have you wait in the ramp"
Cons: "Flight got delayed which caused me to miss the last flight for my connecting flight."
Pros: "It was on time"
Cons: "Delayed on the tarmac"
Cons: "2 published delays and then another 30 minues waiting to push away from gate. Almost 2 hours late"
Pros: "On time! That pretty much says it all. I think American did a great job at everything they had control of."
Cons: "Having connecting flights that seem like they are miles apart. I’m sure there is a good reason for this but it is annoying to have to change concourses at these huge airports."
Pros: "Flight attendant was dilligent"
Cons: "Flight was 2 hours late due to weather!"
Pros: "I am so glad that there is a direct flight from Des Moi es to Philly. Our flight home arrived a little early and the crew was very responsive and professional."
Pros: "Roomy seats"
Cons: "Long wait for clearance"
Cons: "The seats are terrible. The most uncomfortable flight I have ever taken. Awful all around."
Pros: "On time and what was advertised. Considering that the flight was after Thanksgiving and very full, we still had a good experience."
Cons: "I really did not like that I was unaware why I could not check in on my phone and then I get to the airport and the Alaska desk is closed. My phone just says the plane is sky west, me and the other workers at the airport had no idea what this meant. Very frustrating experience trying to check in, finally walker talkie a guy that new it was American. Frustrating I thought I would miss my flight, why not clearly state it's not an Alaska flight."
Cons: "They were late because of bad scheduling and the gate agent was rude"
Pros: "Customer service in general"
Cons: "Boading could be smoother. Some customers had a hard time to put a luggage into the upper compartment and blocked a passage."
Cons: "Not a fan of baggage fees especially this high for only one checked. Next time Southwest Air, I guess."
Pros: "Safe, efficient and pleasant flight. I would fly American again. I appreciate getting a soda and snack included."
Cons: "No movie. I got "spoiled" on flight from Seattle to Phoenix with a movie perk. Was looking forward to another on the 2nd leg of our trip. I thought maybe it was an "American" thing. ... but apparently just got lucky on first leg."
Pros: "I paid for extra leg room and I got it. The only thing I was in the row right behind first class they require you to put all of your carry-on above even a purse. I had never had that before but I guess that's common practice."
Cons: "Poor snack options"
Pros: "Outstanding crew and pilot dealt with some tough weather issues"
Pros: "Everything was very pleasant for myself and my four year old grandson. Have never had any problems flying with American Airlines. Thank you"
Cons: "Checking one bag took 30 minutes. Very stressful"
Pros: "Tvs on last flight"
Cons: "Overnight delay in Dallas."
Cons: "Why are there no more blankets?!?! Or if there are - they are for First Class only. Ridiculous"
Cons: "Internet is kinda hard to get connected to sometimes."
Pros: "Flights were on time and smooth. Some of the planes were fairly new."
Cons: "Paid for each bag, on one regional flight the.plane was falling apart on the inside with no padding on the seat, armrest padding coming off the seats in multiple seats."
Pros: "The crew and all employees were very nice and did their best to ensure that my travels went smoothly. The flight was not so comfortable but I didn't mind much. Over all good flight"
Pros: "Not crowd, got a exit row seat. Plenty of room"
Cons: "Being contacted even though reservation was cancelled the day it was made months ago. Caused unnecessary stress that I needed to call Airline to confirm cancellation."
Pros: "I received help from the staff at the airport when I wasn't sure what to do."
Cons: "My flight was changed a few times so I was sitting in the airport for seven hours before I was even informed on which flight I would actually be on. Horrible experience."
Pros: "The flight finally went there (it was just the wrong flight and I didn't get a flight back)"
Cons: "My original flight was cancelled so my group was bumped to an earlier flight. However, when we arrived at th airport at 6 am, it turned out that the rest of my group was on that flight but that my ticket was cancelled entirely, and I couldn't get on the new plane because it was oversold-- meaning that, without any warning, I was stranded at the airport in DC at 6 am with not only single available flight that would get me to Indiana in time for work. I ended up having to take a train to Baltimore to catch a flight from there to NC to connect to Indiana- but then that flight was delayed for 2 hours so I missed my connecting flight. By the time I finally arrived in Indiana I was 6 hours late to work. There was no reimbursement for the additional travel expenses, and not even an apology. Then flying back the next day, they cancelled our flight again and we had to rent a van and drive back overnight from Indiana (15 hours drive). I have never had such a miserable travel experience with any other airline."
Cons: "Flight delayed. Seats are not very comfortable."
Pros: "We have no other complaints. It was all good."
Cons: "There was no air conditioner on the airplane . made it very uncomfortable ."
Cons: "Same as above."
Pros: "Excellent leg room in standard seating. On-time with quick and efficient boarding process."
Pros: "Employees from the gate agent up to and including the flight attendants we are very accommodating and helpful!"
Pros: "Great crew. Everything was on time. Loved it"
Cons: "Major delays, no communication from airline"
Cons: "The seats were the most uncomfortable seats I've ever dealt with on a flight."
Cons: "We had a 40-minute mechanical delay."
Pros: "Plenty of legroom"
Cons: "Flight delayed due to plane problems."
Cons: "The ticket lady was rude just nasty and upset for no reason."
Cons: "OMG, miffed and aggravated right now!! Currently on Allegiant Flight 1355. PIE to CVG A non-eating flight. These POSs MFers decide to have a friggen pizza party in the middle of the flight"
Cons: "The landing. the approach was so rough. I've flown 6 times this year. And that was the roughest approach ever"
Cons: "Crew unfriendly. Flight attendants and pilots never acknowledged us or said hello or thank you."
Pros: "Comfortable and inexpensive tickets"
Cons: "It was all good!"
Pros: "Crew was nice."
Cons: "Not having so many extra charges and having to pay for a carry on"
Pros: "Crew was friendly and helpful"
Cons: "Offer at least water at no charge."
Pros: "Plane was comfortable, crew was fine, but"
Cons: "Three hour delay? Unacceptable. Not entirely the airline’s fault, but still..3 hours. Not good."
Pros: "On time flight... good stew's, all around pleasant experience."
Cons: "the seats are hard and very narrow."
Cons: "Seats were not comfortable"
Pros: "The crew was great. We left on time and arrived on time."
Cons: "I wish water was free. That is the only thing I don't like. I understand it's a cheap airline so everything cost extra, which is fine. But come on, water should be free."
Pros: "the staff was nice."
Cons: "the soda can was 2$ and for a rum and coke 20$, the plane was uncomfortable"
Pros: "The staff were friendly and helpful and boarded us in an orderly manner."
Cons: "Staff are part time employees and do not arrive to check in counter until 1.5 hours before flight. When flying out of this airport you do not need to arrive 2 hours early."
Cons: "Lousy airline. Left gate late and unfriendly crew. Wanted to charge me for carry on."
Pros: "Quick and very smooth flight, amazing flight attendants."
Cons: "Wish at least one drink/soda was free. Boarding line was so slow."
Pros: "Easy boarding, very nice crew. I would definitely recommend spending the extra for Priority, it is much faster."
Pros: "Flight was ontime and smooth. No issues boarding or debarking."
Cons: "Cheap plastic "mass transit train" style seats. Poor legroom. Borderline exorbitant fees for baggage and carry-on. Also weight on checked luggage was only 40lbs per piece while industry standard is 50lbs. Makes it difficult to share one suitcase between 2 people to save on baggage "fees"."
Pros: "Ease of getting on and off, direct flight home, free parking in Belleville."
Cons: "seats are ok for 2 hour flight"
Pros: "Fast and efficient!"
Cons: "Everything was great!"
Pros: "Flight attendants did the best they could; just a bad situation. It happens."
Cons: "Said it was a radio problem, but we were delayed, told we were leaving, delayed, de-planed, changed planes and finally got in nearly four hour late."
Pros: "2 hours and one flight. Done!"
Cons: "No entertainment"
Pros: "Boarding speed and flight"
Cons: "Uncomfortable seats, does not recline, even water is for sale."
Pros: "Seating assignment before the flight. Direct flights."
Cons: "Felt nickel and dimed to death by extra fees for trip insurance, luggage, and picking advanced seating. Ended up spending more than if we had just chose another airline."
Cons: "Old plane with fixed seats with very limited leg room which were not comfortable- broken window shades, scratched windows, & rattles everywhere made for a long flight. Crew was ok, I would fly again if the price was enough of a savings"
Pros: "Flight left and arrived on time. Boarding was OK."
Cons: "Not even water provided on flight. I miss amenities."
Cons: "Did not purchase any food and there was no entertainment offered"
Pros: "It's convenient and inexpensive for one of my regular destinations. Though, over the years, I've experienced a few cranky employees at the Punta Gorda location. Just the opposite in Asheville, where friendly was apparently invented."
Cons: "2 hour delay, plus a filthy plane with bloody toilet seat, completely bathroom fail."
Cons: "Four hour delay and charging for on flight drinks including water"
Cons: "Two planes of passengers in gate area delayed takeoff without warning or information."
Pros: "It was so fun to have a flight attendant that had a great sense of humor. She kept us in stitches throughout the flight."
Pros: "Not a thing"
Cons: "Didn't like the fact that they canceled the entire flight on the day of the flight so I had to pay for a last minute ticket which was much more expensive!"
Pros: "The stewardess was great on trip up there and back!"
Cons: "Little bit bumpy ride in some spots"
Pros: "On time. Easy boarding and off loading. Nice staff"
Cons: "The seat. The people. The drinks. The efficiency. The price."
Pros: "Airline was great. Told us right away they were only going to do one drink service so we could order two. Left on time and had no issues. Would definitely fly with them again. Even though you have to pay to check a bag, it's still a better deal than any other airline out there. People need to stop complaining about the extra fees, do you want cheap or not."
Cons: "Nothing. Was exactly what I expected for a $35.00 flight."
Pros: "Staff was wonderful!!"
Cons: "Flight was delayed an hour for "paperwork". Can't be helped by the crew, but an administrative errors are just as bad."
Cons: "Delayed. Unprofessional. Attendant laughing while reciting safety announcement."
Pros: "Leaving Bellingham great service wheel chair service great nice leg roome friendly service"
Cons: "Return flight no leg roome well chair pick up in Bellingham none existing especially the long ramp"
Pros: "Great price"
Cons: "Bad comfort, I'll pay more next time for better comfort."
Pros: "Delayed. Boarded. Unboarded. Left sitting when announced 'low fuel'. Claims of weather. Pulled up radar, zero weather to be found!"
Cons: "The weather blizzard and freeways being closed. I missed my flight"
Pros: "The crew on both legs of our flight were very nice and accommodating."
Pros: "It was a mediocre flight. No frills."
Cons: "Seats could be more comfortable."
Pros: "Flight attendant hooked it up with a whole open isle of seating and free drinks!"
Pros: "We arrived safely"
Cons: "The plane was only 3 seats across, one seat, aisle, two seats. Very tiny!"
Pros: "On time and great professional staff throughout"
Cons: "Wi-Fi, as usual, was not working. Plus, there were no screens in the seat, so passengers have to rely on their own smartphones/tablets/magazines/books to keep entertained."
Cons: "The flight was delayed then to top it off we sat on the tarmac awaiting to off load in DesMoines. We spent just as much time waiting to off load as we did in flight!"
Pros: "Early arrival to DSM."
Cons: "It was repeatedly delayed."
Pros: "We were delayed taking off from Denver due to snow storm. The crew was communicative and accommodating."
Cons: "Taggged carry-on bag, claimed A/C had no space, when I boarded saw lots of bin space not used. I am on a transfer to Intl. fight, so in sFO had to claim baggage and go through all of security again"
Pros: "Nothing, The flight didn't happen"
Cons: "Waited for 6.5 hours for the flight to get cancelled and rescheduled for a week later."
Pros: "The crew was polite and professional. Thanks"
Cons: "Cannot think of a thing"
Pros: "Got me from point A to B"
Cons: "Cabin was freezing, very skimpy on drinks, coffee maker didn't work. Ask volunteers to move to back of plane to balance out weight."
Pros: "The crew was one of most pleasurable group that I've flown with. Polite AND funny!"
Pros: "Curtial personnel"
Cons: "Late departures both ways."
Pros: "Will bw traveling to chicago then to iowa"
Cons: "Flight delay and itenirary changed"
Pros: "Upgraded to forst xlass minute and super glad I did. My flight company was the perfect stranger to talk like with and the flight attendant was quite lovely and accomodating."
Cons: "This is about my 3rd FC experience where the 2nd meal option was not availbale for everyone. other than that drink service was prompt and bountiful!"
Pros: "Nothing I wasn't on it I missed it because of you"
Cons: "My plans for travel were ruined because when I arrived at the airport for my flight I was told it was too late to check my bags, therefore I had to be placed on a later flight which then set off a chain reaction where I lost my rental car and missed various meetings at the event I was supposed to be at my final destination. The main issue was that when I purchased my ticket throughout Kayak YOU NEVER SPECIFIED THAT I SHOULD CHECK MY BAGS 45 MINUTES EARLY OR I WOULD LOOSE MY FLIGHT. YOUR LACK OF CLEAR INSTRUCTION SCREWED UP MY TRIP"
Pros: "Staff was friendly. And,Handicap assistance was good."
Cons: "Check in was very complicated & inconvienent! They wouldn't accept my gift bank card. Then we had to pay for a card because they didnt accept cash either,& nowhere,to get,cash. My husband had to leave &get money out,which took a,half hour-no easy way to check in."
Cons: "I did not like sitting on the runway for 40 minutes I did not like to have to run to catch the next flight I'm 63 years old I do you dont like to run to the next plane"
Pros: "Good flight"
Cons: "Too tight to sit in seat"
Pros: "Friendly atmosphere"
Pros: "The people on the flight with me"
Cons: "The flight attendants were cocky and then my flight was worse overall my flights in all were horrible with united . I've never been sick on a plain and I got so sick for the landings"
Cons: "I was traveled no with my wife and my son to Des Moines andI documented our 3 bags in Mexico City and "the first surprise" was that they charged in Mexico n I he front desk about $27 USD per bag...it seemed that the bags were also passengers and " needed to pay"... The big other surprise was when we got to Des Moines and realized all the bags were opened!...my wife's jewelry was stolen!!!! UNITED AIRLINES SUCK!!!!!"
Pros: "free entertainment system with movies, spacious seats and overhead space, drinks served, arrived early"
Pros: "'Nuff said"
Cons: "Everything else was great!!!"
Cons: "lack of storage space overhead. cramped seating. old plane. no wifi or entertainment."
Pros: "The flight I was able to get on eventually had pleasant crew and arrived early."
Cons: "Where to start.... they "delayed" my flight for 11 hrs from 5:55pm to 0700am due to "weather" so no hotel or food vouchers would be issued. THEY ALSO SAID "don't bother going stand by for the other two flights leaving this evening as they will be overbooked or "cancelled" as well. When I walked to customer service they stated it was NOT cancelled but rather "rescheduled due to operational issues" then they put me on stand by for the next flight leaving in a couple hours. I boarded that flight only to be pulled out of my seat the last second before the gate closed saying there was an error and there were two "Fishers" and I was in one of thier seats. After closing the door and departing the gate the agent said "whoops" I guess it was a small child that was to be on the parents lap. "Sorry" as the plane left with an empty seat that I had been sitting in. After a long conversations with the supervisor they finally were able to book me on the last flight out that night arriving in DM at 12:15 in am. I had to dig my original boarding pass out of the garbage as they had refused to put me in first class... an upgrade I had paid for. After being lied to repeatedly about status of plane and bumped from flight due to incompetent gate agent I was able to finally procure a $10 food voucher (a beer is $11 at the airport. There are additional bungles including lost luggage and more to this saga but I think you get the picture."
Pros: "Our first leg of the flight was great."
Cons: "My husband was upgraded to first class, but they wouldn't upgrade me. The rep at the boarding station was very, very rude as well. We will reconsider when it's time for the next trip. We do have a choice on who we fly with."
Cons: "Grinding and whining while plane in taxi- extremely loud frinding when landing gear engaged and disengaged"
Cons: "No help from the flight attendants before we landed to inquire to see if the connecting flight would wait - just MINUTES!"
Pros: "Flight was on time; both ground and flight crews were pleasant and efficient."
Cons: "They were out of ginger ale, my beverage of choice :-)"
Pros: "Quick bording, organized. Smooth flight."
Cons: "On board entertainment lacked horribly unless you are willing to pay extra. And the on flight snack was a joke."
Pros: "Excellent responsive service start to finish."
Cons: "Late night flight to begin with then mechanical issues so more delay which made it later. Chicago ground folks were very good at keeping us informed on the status."
Pros: "Flight was on-time with departure and arrival."
Cons: "The air fare was way over priced."
Cons: "Same as above."
Pros: "It landed in Des Moines 30 minutes early."
Pros: "Flight, when it the air, was fine. But..."
Cons: "We arrived from Tampa about 8:00am to discover shortly later that flight 558 would be delayed to 9:30am. Then at 9:30 it was announced the plane is to be delayed to 10:30. Shortly after that announcement it was announced a gate change and further delay to 11:30. Then another delay to 12:20. finally departed."
Pros: "On time"
Pros: "Fast boarding, pleasant crew, nice leg room!"
Pros: "I have metal leg braces. The staff was helpful getting me from terminal to terminal. They were very helpful."
Cons: "Having a leg brace makes difficult I am blessed I can move a little without them. I had to move a short distance without my brace. No place to put it back on."
Pros: "Great ticket counter staff!"
Cons: "Overbooking a flight by this much is obscene. When an aircraft goes down, everyone loses."
Cons: "My flight was booked canceled then changed and rebooked without me knowing for a month later I was supposed to leave June 5th not July 5th I had to pay a extra $409 this trip cost me $781.00 for no reason I will Never use kayak again."
Pros: "The Airbus 380 was nice"
Cons: "Lost our luggage took 4 days to finally get it"
Pros: "Oh everything was great the crew ,the airplane have more space in the seats ..I ll give it a 10.."
Pros: "No issues ELP to HOU"
Cons: "1st plane felt and sounded like it was going to fall apart"
Airlines flying from New Mexico to Des Moines have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New Mexico to Des Moines
Masks required on board, masks provided on flights from New Mexico to Des Moines
Social distancing seating
Middle seats unavailable to book on flights from New Mexico to Des Moines
Testing for antibodies, testing for symptoms for flights from New Mexico to Des Moines
Waiving of change fees. Search flexible flights from New Mexico to Des Moines